Recruiting a Support Worker to join our Learning Disabilities service in Tower Hamlets!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The service accommodates three individuals on a ground floor, and suits people whom have mobility needs. Support is provided across 24 hours with various levels depending on the customers needs. There is a shared kitchen, lounge, garden, wet room and two toilets; however other shared communal facilities available within the block. The service has a person centred approach; this is always picked up by Auditors and Inspectors, it's mentioned within audits reports. The people whom live there choose and are supported to live the life that they want taking part in various activities within their community such as attending day centres, visiting their friends, attending church, participating in events and much more.

The service is supported by an amazing, compassionate and experienced team who have many years supporting people with Learning Disabilities and other Disabilities. The Manager has excellent experience in supporting people of various ages with Learning Disabilities and Autism, the Manager is also a Winner of the Great Britain Care Awards 2019.

As a Support Worker you will be expected to undertake duties and work as part of the staff team to support customers with daily support to achieve personal goals by using person centred approach. Work within a team to communicate, meet the service and Look Ahead objectives and responsibilities whilst working flexibly to respond to the needs of the customers.

This role will require either an experienced, skilled and compassionate person and or a person with great values and willing to learn in order to meet the role specific competencies for this position

Key Responsibilities:

- Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues
- The ability to follow guidelines and use initiatives to manage, control and eradicate infections. For example following a thorough cleaning rota and completing all relevant checks such as living standards checks
- Deliver all aspects of support to enable customers to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, delivering personal care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances support as required
- Champion a positive local culture within the service
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home
- Participate in support planning, risk management and assessment of needs in line with support planning whilst supporting the team with case work management
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices.
- Involve customers in the design, development and delivery of the service through co-production
- Use appropriate communication including accessible information standards to ensure customers understands and can make informed choices.
- Report and support any observations relating to customers welfare
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
- Maintain a good standard of records and reporting as required at the project under the direction of the Managers
- Engaging in learning and development activities to increase knowledge and skills and share learning with customers and colleague
- Attend and participate in team meetings, customers meetings and participate in daily handovers
- Competent and or willing to learn the use of IT and its programmes
- Competent and or willing to learn the use of relevant systems, company policies and frameworks

For more information or to apply please visit our website.

Recruiting a Night Support Worker to join our Learning Disabilities service in Tower Hamlets!

£16,770 per annum, 30 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

The service accommodates three individuals on a ground floor, and suits people whom have mobility needs. Support is provided across 24 hours with various levels depending on the customers needs. There is a shared kitchen, lounge, garden, wet room and two toilets; however other shared communal facilities available within the block. The service has a person centred approach; this is always picked up by Auditors and Inspectors, it's mentioned within audits reports. The people whom live there choose and are supported to live the life that they want taking part in various activities within their community such as attending day centres, visiting their friends, attending church, participating in events and much more.

The service is supported by an amazing, compassionate and experienced team who have many years supporting people with Learning Disabilities and other Disabilities. The Manager has excellent experience in supporting people of various ages with Learning Disabilities and Autism, the Manager is also a Winner of the Great Britain Care Awards 2019.

As a Night Support Worker you will be expected to undertake duties and work as part of the staff team to support customers with night support by using person centred approach and lone work. Work within a team to communicate, meet the service and Look Ahead objectives and responsibilities whilst working flexibly to respond to the needs of the customers.

This role will require an experienced, skilled, compassionate and confident person that's able to work using own initiative and adhere to Look Ahead policies and the service protocols.

Key Responsibilities:

- The ability and confidence to lone work and follow policies, procedures and protocols to ensure a quality service delivery and keeping everyone safe during the night. For example calling On Call, sharing facts only and keeping good levels of recording
- Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers, colleagues, visitors, contractors and premises including responding to maintenance, fire and health and safety issues
- The ability to follow guidelines and use initiatives to manage, control and eradicate infections. For example following a thorough cleaning rota and completing all relevant checks such as living standards checks.
- Deliver all aspects of support to enable customers to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, delivering personal care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances support as required.
- Champion a positive local culture within the service
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home
- Participate in support planning, risk management and assessment of needs in line with support planning whilst supporting the team with case work management
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices
- Involve customers in the design, development and delivery of the service through co-production
- Use appropriate communication including accessible information standards to ensure customers understands and can make informed choices
- Report and support any observations relating to customers welfare
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Maintain a good standard of records and reporting as required at the project under the direction of the Managers
- Engaging in learning and development activities to increase knowledge and skills and share learning with customers and colleague
- Attend and participate in team meetings, customers meetings and participate in daily handovers

For more information or to apply please visit our website.

Recruiting a Waking Night Specialist Behaviour Support Worker to join our Learning Disabilities service in Newham!

£16,874 per annum, 30 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Nimrod House is a 24 hour support service, with 5 self-contained flats, for individuals with learning disabilities. The flats are tailored to customers' complex needs, containing bespoke features and technology that minimise risk. The service works with families and clinicians as part of the NHS Transforming Care Agenda which integrates individuals back into the community, designs person centred support, promotes independence, skills and relationships to produce better quality of life.

Waking Night Specialist Behaviour Support Workers are responsible for the customer's emotional and psychological well being, as well as providing support to help them develop the life skills they require to meet the assessed needs. This will include providing physical, domestic, emotional and social care during night time. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living and encouraging customers to maximise their skills and choices.

Key Responsibilities:

Behaviour Analysis

- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or aggravate the behaviour
- You are responsible in planning appropriate intervention to modify and resolve the behaviour
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
- You understand and collaborate with the different support organisations accessible in the community
- You exhibit a concrete basis in behavioural analysis
- You will have the ability and skill to present and feedback to other professionals in a formal settings
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Analyses the behavioural interventions to determine their success
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives
- Assists newly recruited staff in facilitating behavioural interventions
- Maintains up to date accurate records of customer's, service being provided and behavioural data

Other Responsibilities

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the night shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the support workers/management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

SUPPORT PLANNER, COMPLEX NEEDS SERVICE, LINCOLN, TEMPORARY - 6 MONTH SECONDMENT COVER, FRWK06 £19,095 – £21,150 FTE, 37HPW

The Complex Needs service is new service based at Corner House in Lincoln City. The service will provide accommodation, targeting rough sleepers who present with multiple and complex needs, supporting those with a combination of homelessness, drug and/or alcohol misuse, mental health issues and/or challenging behaviour and offending.

  The aim of the service is to:

• reduce the level of rough sleeping by providing suitable accommodation

• improve the physical and mental health of rough sleepers by enabling access to health services including mental health and drug and alcohol treatment

• reduce the cost to health services by supporting the appropriate use of health pathways and preventing the need for high cost crisis interventions

• reducing the level of crime and anti-social behaviour including begging and street drinking by supporting rough sleepers to access benefits and positive alternatives to negative street based lifestyles

For more information please contact: Adrianne Richardson

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

Opportunity:

Are you the person we are looking for to Lead Person Centred Planning?  You have the opportunity to be part of Creative Support’s multidisciplinary Complex Care Team. This is a new and exciting role, which is varied and will require flexibility.

You will work with managers in specific services to lead the Person Centred Planning Process based upon our Opportunity, Choice and Wellbeing Model.  You will work directly with managers enabling meaningful reviews to take place which include the individual at the centre alongside all the key people in their lives. 

The purpose:

To work within the Complex Care Team alongside Positive Behaviour Support Practitioner’s to lead the process of Person Centred Support Planning in specific services to ensure a focus upon the person and their goals.

You will spend time with the people we support and the key people in their lives to identify their goals and aspirations and work with teams to achieve these within their everyday support.

You will have the opportunity to work alongside our managers and Complex Care Team to contribute to real outcomes based on genuine values of enhancing quality of life to embed person centred practice.

As Person Centred Lead you will be based at our Head Office in Stockport and support our services across the region and nationally at times. You will be supported within your role and have an opportunity to work with skilled practitioners who are genuinely motivated by the people we support. We will work together to ensure a focus on the person, their qualities and strengths, and provide support that makes a real difference in people’s lives.  

Choice:

Creative Support is a non-profit provider of person centred care and support to people with a range of needs including older adults, people with learning disabilities, mental health needs and autism spectrum conditions. You must be able to engage with the individuals we support, their families and multi-disciplinary teams to facilitate our Opportunity, Choice and Wellbeing reviews.

This role is innovative and dynamic with a focus on identifying what is important to each person based on our key indicators of quality of life. You will need a creative approach to exploring aspirations and an ability to turn these into practical goals and plans that are supportive to the person and their teams. A key aspect of the role is to motivate staff and ensure that support is driven by these goals, celebrating progress and achievements.  

You must be committed, professional, and have experience with working with the range of people we support and a related qualification. You will need to be an excellent and thoughtful communicator with the ability to sensitively facilitate meetings. You will have skills in hands-on support to role model, coach teams and enhance our commitment to person centred practice and positive behaviour support. It requires you to be personally driven and have the qualities needed to inspire others and fulfil the role.

Wellbeing:

Working for Creative Support you will have scope to contribute to the development of our services. This is a role where your creativity and ideas are valued. We believe that supporting your wellbeing is key to ensuring your effective support for others.  We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. You will be joining a progressive charitable organisation, strongly committed to investing in your professional development. You will be part of our highly committed and mutually supportive Complex Care Team and will be able to access supervision, peer support and expertise. You will work closely with our Positive Behaviour Support Practitioners and will be mentored by our PBS Lead. As an employee you will be entitled to our comprehensive Employee Benefits. 

Opportunity:

You have an opportunity to join Creative Support’s multidisciplinary Complex Care Team. Would you like to be part of a team that is flexible, dynamic and innovative? To feel valued in your role and to contribute to real outcomes based on genuine values of enhancing quality of life and commitment to our pledge to the Restraint Reduction Network?

You will hold a key role in our services in the South and our Essex Transforming Care Service, assisting the Service Manager in the operational leadership of a high quality support service for complex individuals with forensic histories, with Learning Disabilities, Autistic Spectrum Conditions and Mental Health Needs.

You will engage services in the delivery of person centered support based on holistic assessments, creating favourable environments and plans that are proactive and enhance quality of life, teach skills and address stressors in people’s lives. Practice leadership and the ability to nurture wellbeing in teams to promote a culture of reflective practice is an essential component of our vision. Our aim is to deliver effective and compassionate support to each person but particularly those individuals with complex learning histories and forensic needs.

The PBS Practitioner role is to provide clinical and complex needs advice, guidance, support planning and training to services where there are challenges to quality of life and service delivery. The role is accountable to the Complex Care Team and involves responsibility for a number of individuals identified through our corporate risk register. Collectively we will demonstrate our commitment to achieving the key performance indicators in our pledge to the Restraint Reduction Network.

Choice:

Creative Support is a non-profit provider of person centred care and support to people with a range of needs including people with learning disabilities, mental health needs and autism spectrum conditions. You must be able to engage with the people we support, their families and multi-disciplinary teams, analyse data and produce high quality written assessments and reports that translate into practice. 

As a Complex Care Team we have developed a positive reputation for the support that we provide. You must be a professional and skilled communicator with the ability to work in a range of contexts to create individualised plans based on functional assessments to identify and achieve outcomes to enhance quality of life. This is an engaged role and requires a commitment to embed practice through mentoring teams, practice leadership and training.

A recognised qualification in PBS is a requirement of the role but we are interested in receiving an application from individuals with relevant experience and the personal qualities we are looking for.

Wellbeing:

Working for Creative Support you will have scope to contribute to the development of our services. This is a role where your creativity and ideas are valued. We believe that supporting your wellbeing is key to ensuring your effective support for others.  We are an Investor in People accredited employer of a diverse team of over 5,000 well supported staff across England. You will be joining a progressive charitable organisation, strongly committed to investing in your professional development. You will be part of our highly committed and mutually supportive Complex Care Team and will be able to access supervision, peer support and expertise. As an employee you will be entitled to our comprehensive Employee Benefits. 

Recruiting Enhanced Support Workers to join our Young People's Service in Hounslow!

GBP 23,200 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25 in Hounslow. The service encompasses a mix of units across 6 sites supporting 57 vulnerable young people and 19 teen parents.

The aim of the service is to empower young people to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

Job Overview:

We are recruiting for Enhanced Support Workers to join our dynamic service and team. You will be able to be creatively engage young people in order to minimise risks and increase their independence. Partnership working is the heart of supporting our young people, you will be required to build and maintain relationships to coordinate the young person's support.

This role requires working on a rota pattern encompassing mix of shifts between 7:45am and 10pm including weekends.

Key Responsibilities:

- Responsible for key-working a caseload assigned by line Manager
- Undertake initial and continuous assessment of needs, potential risks and agree levels of support and actions to professional standards
- Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks
- Support customers to claim and receive eligible benefits, deal with relevant agencies to develop life skills, budgeting, financial literacy, and managing finances effectively
- Encourage tenants to pay their rent and to ensure that rent accounts are managed effectively
- Motivate individuals to prepare and cook healthy meals safely, going shopping and offering guidance on buying balanced nutritious food
- Enable customers to improve their skills to manage their day-to-day activities such a making telephone calls, dealing with correspondence, attending appointments and form filling
- Support customers to access other services including CMHT, substance misuse agencies and/or work in partnership with other agencies as part of the support planning process
- Develop and maintain links with key agencies and service providers in the local community
- Lead on an area of specialism e.g. ETE, Mental health and build partnerships and develop internal and external opportunities for service-users in this area
- Support customers to maintain activities including but not limited to education, employment, training, informal accreditation and volunteering opportunities
- Promote customers to develop social skills, positive and healthy relationships and keep safe in a variety of settings
- Engage customers to place their voice, aspirations, and interests at the heart of service delivery Promoting inclusion, equality, diversity, and community cohesion
- Positively support customers to understand their child's development in line with best practice guidance
- Adhere to Look Ahead's Policies and Procedures and undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Recruiting for three Support Workers to join our Learning Disabilities service in Bexley!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week.

Wadeville Close is a registered & supported living accommodation service located in London Borough of Bexley. It comprises of 6 flats containing 27 rooms with a staff office on site. The service will accommodate and support people who require nursing or personal care, experience moderate to high learning disabilities, mental illness, many of whom will also have a range of additional needs. Wadeville Close provides care and support for 24 hours a day, 7 days a week, including Bank Holidays. The service will be covered at night by designated Waking Night staff. Support Workers will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays.

The service will have a focus on person centred approach enabling and utilising residents' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.

Job Overview:
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Undertake personal care duties
- IT skills essential

Person Specification:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Relevant specialism experience

For the full job description, please visit the Look Ahead website.

Recruiting for Support Workers to join our Learning Disabilities service in Stevenage!

£19,344 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community. Oakview is a supported living project for 10 customers with mild to moderate learning disabilities. It provides a 24/7 support service, with an emphasis on choice and control for customers, enabling them to achieve greater independence, improved quality of life and integration into the wider community.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. This includes providing personal care, domestic duties, emotional and social support in a person centred way. Staff will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. The service is staffed 24/7 and all staff is required to cover at least one sleep in a week.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/Management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

For more information or to apply please visit our website.

Recruiting Waking Night Support Workers to join our Learning Disabilities service in Bexley!

Wadeville Close is a registered & supported living accommodation service located in Bexley. It comprises of 6 flats containing 27 rooms with a staff office on site. The service will accommodate and support people who require nursing or personal care, experience moderate to high learning disabilities, mental illness, many of whom will also have a range of additional needs. Wadeville Close provides care and support for 24-7, including Bank Holidays. The service will be covered at night by designated Waking Night Support Workers and will be required to work on a rota basis, covering early and late shifts, including at weekends and Bank Holidays. The service will have a focus on person centred approach enabling and utilising residents' skills. Amongst other responsibilities, the successful candidates will support service users to acquire tenancy sustainment and budgeting skills, encourage and facilitate group activities, socialisation, opportunities for training and employment.

We are currently recruiting the following roles:

Full Time Waking Night Support Worker - £22,360 per annum, 40 hours per week, permanent position

Part Time Waking Night Support Worker - £16,770 per annum, 30 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Please clearly state in your supporting statement which role/roles you are interested in.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Undertake personal care duties
- IT skills essential

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

For more information or to apply please visit our website.

Recruiting for a Senior Support Worker to join our Homelessness and Complex Needs service in Lambeth!

GBP 23,750 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week.

Lambeth Vulnerable Adults provides short-term supported accommodation for vulnerable adults, including single homeless people (and those with offending backgrounds and/or substance misuse needs), rough sleepers and refugees. 105 customers living in 19 properties receive low-to-medium level support through a floating support model, with higher needs customers accommodated in the service hub at Bellefields Road. Referrals come from Lambeth Assessment Centre and the borough's Pathway Manager.

Job Overview:
As a Senior Support Worker will be expected to undertake duties as part of the management team which include supporting the team with their responsibilities whilst working flexibly to respond to the needs of their customer case load. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competencies for this position.

Key Responsibilities:
- Managing and supporting a small caseload of customers who present with low and medium complex needs with the potential to have supervisory and case work management responsibilities
- Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs
- Motivate your team and champion a positive local culture within your service
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
- Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks, delivering personal and physical care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances as required
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home
- Participate in support planning, risk management and assessment of needs in line with support planning whilst supporting members of the team with case work management
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices
- Involve customers in the design, development and delivery of the service through co-production
- Report and react to any observations relating to customers welfare
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
- Maintain a good standard of records as required at the project under the direction of the Managers
- Engaging in learning and development activity to increase knowledge and skills
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues
- Attend and participate in team meetings and managers meetings
- Some rota management including use of Payroll Extra, E-tips and PSA timesheets
- Competent use of relevant systems, company policies and frameworks
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises

Skills, Knowledge and Experience:
Essential:
- Has relevant sector work experience
- Demonstrable experience of supporting vulnerable adults with Learning Disabilities.
- NVQ Level 3 in Health and Social Care or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications

For the full job description, please visit the Look Ahead website.

Recruiting a Support Worker to join our Mental Health Service in Tower Hamlets!

£22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Tabard Court provides 24-hour support for men, aged 18-74, who have severe and enduring mental health needs together with a significant offending history. Many customers have led chaotic lifestyles and need support with medication and daily living skills. The service works in close partnership with key agencies, providing stability and a stepping stone to independent living for those moving from residential care, other supported accommodation, hospital or prison.

Job Overview:

Support workers at Tabard Court will work within a multi disciplinary team, providing support to customers with a range of mental health needs and who have had contact with the Criminal Justice System. This will include support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence based care and risk management strategies. You will be highly motivated and committed to continuous professional development.

You will work flexibly to respond to emerging needs and effectively address the needs of the customer group. This role will include shift working including : weekends, bank holidays, late shifts and regular sleep in duties.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where customers have not yet developed the skills, to ensure they enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain digital and physical records as required at the project under the direction of the Support Workers/Management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

Location: Camden

Salary: £23000
Hours: 37.5 hours per week

Shifts: Mixture of early and late shifts- 08:00-16:00 and 13:00-21:00. You will be required to work every other weekend and do roughly 4-5 sleep-in shifts each month

We are looking to recruit a Support Officer to join us at our Camden based high-needs mental health scheme. From day you will work alongside a close-knit, friendly team to provide practical and emotional support to clients with conditions such as schizophrenia, bipolar and personality disorder.

Responsibilities:

• Carry out support planning, risk assessments and reviews for identified customers
• Use SMART goal planning to provide needs led holistic support
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Where required, administer medication & ensure appropriate records are maintained
• Support customers to develop the necessary skills to live independently, and to access training, education and work.

What we can offer you:

• 28 days annual leave 
• Pensions – One Housing is a sector-leader in the contributions we make to our colleagues’ pensions.
• Buying and selling annual leave - We know that getting the balance right between work and home life is a big part of supporting our colleagues’ wellbeing.
• Paid time off to volunteer in our communities.
• Season ticket loans
• A healthcare cashback plan – allowing you to claim back cash for you and your family’s routine healthcare.
• Colleague recognition scheme – we let you know when you’ve done a #greatjob
• One Academy – our innovative, in-house learning and development offering, designed to support with your personal and professional development.
• Study leave – up to five days off per year to study toward a relevant qualification.
• Career break - after three years’ continuous service.

Skills and experience:

• Experience of working with people that have a mental health diagnosis, in a support capacity
• Knowledge of policies & procedures, including: Safeguarding, Health & Safety, Customer Care
• Must be able to commit to the early and late shifts, including every other weekend and 5 sleep-in shifts per month

About us:

One Support, part of One Housing, provide support to a wide range of people, including young people, people with mental health problems, ex-offenders, and people with substance misuse problems. We provide services to people living in our properties, and also in their own homes – not necessarily those owned by One Housing. Our services include Floating Support, Supported Housing, Mental Health services and Young People’s services.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone, regardless of their background.

If you feel you have the skills and experience to excel in this position, please apply now to avoid missing out!

Recruiting for a Night Support Worker to join our Homelessness and Complex Needs service in Southwark!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more working 40 hours per week.

Manor Place Hostel and David Barker House, provide supported housing for individuals with a history of homelessness and complex needs. This vary from ex-offending, substance misuse, mental health, domestic violence, etc.

Job Overview:
As a Night support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they enter the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears. You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends.

Key Responsibilities:
- Undertake key-working responsibilities for a caseload if assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Proactively develop and maintain links with all key agencies, local statutory, and service providers in the local community to provide a range of engagement opportunities for customers in the community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Adhere to Look Ahead's Policies and Procedures (local and organizational)
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting customers to set personalised goals in the form of a Support Plan if needed
- Full responsibility over handover. Received from the afternoon staff, update, deliver this to the day staff and save it
- Management of risks associated with customers, visitors and the hostel, within an attitude of 'positive risk taking'
- Signposting and providing support with daily living activities, including practical assistance to support customers to independent living
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their room and maintain good personal hygiene
- Ensure the hostel and the customers are safe during the night. Making sure all patrols have been done accordingly and that they are properly updated on handover. To make sure that welfare checks are done
- Support the team with the VOID work. By getting rooms ready to let, etc.
- Maintaining health and safety of the building
- The expectation of the NSW is to organise the night shift, including the patrols the concierge will do or the time they need to be in reception. If there are any problem regarding the organization or the relationship between the concierge and the NSW, it should be notified to management
- Detailed contact with customers should be documented (SCS, DCR, etc), night staff should engage allocated customers inviting them for KWS
- Night staff must be sitting at reception and not in a back office, always alert and vigilant (not sleeping even during the break). Staff is not allowed to have headphones on at work. Reception shutters should always remain open and only should be closed on extreme circumstances during a risk period. Reception lights should be kept on at all times
- Night staff will be responsible of updating CIMS and booking in and out
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned by the Manager/Team Leader

For the full job description, please visit the Look Ahead website.