Support planner jobs

PURPOSE OF POSITION

This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.

They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.

RESPONSIBILITIES & ACCOUNTABILITIES

 To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.

Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.

Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.

Conduct regular reviews of support plans and risk assessments as required.

Take a pro-active approach in multi-disciplinary support required for residents.

Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.

Ensure a high standard of customer service is upheld

To attend team meetings and take part in service policy and planning.

To participate in team meetings, team review days and other meetings as agreed with the Team Manager.

To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.

To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.

To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.

To actively collect follow up information with regards to the outcome of reconnections and report

To deal with the immediate support needs of the residents as appropriate.

To assess resident safety and develop risk management strategies with the resident and other involved services.

To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.

To keep accurate records and statistics on referrals, service outputs and outcomes etc.

To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.

To ensure that all written work both for internal and external use is of a high standard.

To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.

To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.

To build and maintain good working relationships with colleagues.

Ensure that all duties and services provided are in accordance with policies and procedures.

To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.

To undertake such other duties within the competence of the post holder which may be required from time to time.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs

Experience of working with clients in a trauma-informed way with proven effectiveness

Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.

Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.

Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner

Knowledge of Psychologically Informed Environments (PIE).

Demonstrable experience within local authority, voluntary, independent, charity or social housing sector

Successful track record of work with colleagues in order to achieve common goals

Working across agencies and / or partnership arrangements

Awareness of issues facing single people that experience homelessness or rough sleeping.

Skills & knowledge

IT skills and particularly Microsoft Office packages

Knowledge, understanding or experience of working in a casework management system.

Knowledge in identifying and dealing with substance misuse issues

Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups

Understanding of health and safety in a supported housing setting

Abilities

Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)

Ability to motivate those with complex needs to engage with meaningful activities

Evidence of effective de-escalation techniques.

Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries

Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice

Ability to work co-operatively to achieve goals

Ability to set up and work according to schedules

Personal qualities

Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks

Ability to act on own initiative and effectively under own direction, as well as productively within a team

Strong sense of responsibility and accountability

Awareness of own training and support needs

Desirable criteria

Experience of using In-Form as a case management system.

Qualifications relevant to supporting vulnerable adults

Full current driving licence

Successful track record in developing services in response to changing needs and demands

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Relationship Fundraising Manager
Contract type: Fixed term contract for 12 months
Full time: 34.5 hours per week, we are open to a conversation about how you work these hours
Location: Mobile worker with regular travel to meet supporters in Hertfordshire, Essex, London, Kent, Surrey, Sussex, Berkshire, Buckinghamshire and Oxfordshire (2-3 days a week). Candidates must have a full UK driving license and be able to travel across the locations listed.
Salary range: £35,200 - £39,200 + benefits + car allowance. Please note that we typically offer at the start of the range, unless candidates demonstrate exceptional skills and experience.

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. 

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good. 

About the role

In this rewarding role, you will be within a team of Relationship Fundraising Managers and play your part to drive income growth across the region by building valuable relationships with supporters and delivering tailored stewardship to a variety of audiences. You will boost Macmillan’s presence in communities, raising awareness of our vital services and the difference they can make.

Your innovative ideas, personalised guidance and support will help supporters achieve their fundraising goals while acknowledging each person’s individual journey, and highlighting the profound impact their contributions will make for people living with cancer.

About you

The skills and experience we are looking for in the role are:

• Solid account management experience with the proven ability to build rapport and develop relationships while understanding the needs of a variety of individuals, organisations and groups. You will place our supporters at the heart of everything you do by creating personalised and thoughtful solutions to deliver a first-class supporter experience.
• Strong planning, organisational, and multitasking skills to meet deadlines and achieve both team and individual goals, including managing relationships with Macmillan supporters, volunteer groups and meeting key metrics such as, supporter retention and increasing fundraising targets.
• Impactful written and verbal communication and influencing skills to enable you to engage, inspire and deliver key messages combined with experience of collaborating with both internal and external stakeholders.
• Proactively acquire new business and new relationships through targeted acquisition including research, completion of applications, and presentations to supporters/companies/groups to secure new income and/or relationships.

This role is home-based with mobile working. On a weekly basis you can expect to travel across Hertfordshire, Essex, London, Kent, Surrey, Sussex, Berkshire, Buckinghamshire and Oxfordshire to meet with supporters face to face approximately 2 to 3 days a week. As such, you must have a full UK driving licence and access to a vehicle to travel regularly across the region. 

There will be a requirement to attend in-person team meetings based in the area on a quarterly basis and other parts of the UK when our wider fundraising territory and department get together. 

There will also be a requirement for flexible and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment process

Application deadline: 23:59 on Sunday 28th June
First stage interviews: Online interviews will be held on Tuesday 7th July
Second stage interviews: Online interviews will be held on Thursday 16th July

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan's TA Team for advice and reasonable adjustments. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are looking for a dedicated and proactive Reconnection Worker to join our Bournemouth, Christchurch and Poole Rough Sleeping Service. This is an exciting opportunity to support people sleeping rough to move away from homelessness by reconnecting them with accommodation, support networks and services in areas where they have a local connection, established support system or entitlement to assistance. Reconnection can take place both within the UK and internationally and aims to ensure that individuals can access the right support in the right place to sustain a move away from rough sleeping.

Working as part of a dynamic and highly successful outreach team, you will build positive relationships with people experiencing homelessness, carrying out assessments and developing personalised reconnection plans. You will work closely with local authorities, support providers, health services and community organisations to help individuals access accommodation, reconnect with family and support networks where appropriate and secure sustainable routes away from rough sleeping and a harmful street lifestyle.

In this role you will:

• Undertake assertive outreach across Bournemouth, Christchurch and Poole, engaging with people sleeping rough and carrying out comprehensive assessments.
• Develop and coordinate personalised reconnection plans, including arranging accommodation, travel, family mediation and access to support services.
• Work closely with local authorities, statutory services, health providers and community organisations to achieve positive outcomes for clients.
• Manage a caseload of clients, maintaining accurate records and monitoring progress towards sustainable reconnection.
• Support clients to access welfare benefits, healthcare, substance misuse services and other support that will assist them in moving away from homelessness.

This role involves working early mornings, evenings and weekends as part of a rota.

About you

We are looking for someone who is passionate about supporting people experiencing homelessness and who can build trusting relationships whilst maintaining a supportive but assertive approach.

To be successful in this role, you will have:

• Experience of working with vulnerable adults and an understanding of the challenges faced by people experiencing homelessness.
• Experience of assessing individual needs and supporting people through case management and support planning.
• Excellent communication and partnership-working skills, with the ability to engage effectively with clients and external agencies.
• An understanding of welfare benefits, housing options and support services available to people experiencing homelessness.
• Good organisational and IT skills, with the ability to maintain accurate records and manage competing priorities.

Above all, we are looking for a compassionate, resilient and motivated individual who is committed to helping people transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 6 July 2026

Interview and assessments on: 20 July 2026

Job Purpose

Core Arts is an innovative Mental Health Charity and Creative Education provider delivering pioneering Arts in Health programmes across London.

This senior leadership role provides strategic and operational oversight across creative education, personalised support, wellbeing and commissioned service delivery. The postholder will lead the development and delivery of high-quality, inclusive and outcomes-focused programmes which improve mental health, wellbeing and educational participation.

The role combines educational leadership with recovery-focused and personalised approaches, ensuring students can access meaningful creative learning opportunities that support confidence, progression, independence and improved quality of life.

Working across visual arts, music, multimedia, horticulture and sport, the postholder will ensure that services align with Arts in Health principles, NHS and Local Authority priorities, and contribute to reducing health inequalities through creative approaches.

The role will support the continued development of Core Arts as a recognised centre of excellence in Creative Education and Arts in Health.

Strategic Leadership & Service Development

• Develop innovative programmes aligned to NHS priorities including prevention, early intervention, personalised care and community-based support.
• Ensure services remain responsive to emerging educational, health and social care agendas.
• Support organisational growth, sustainability and service expansion.
• Lead service planning and contribute to organisational strategy and business development.
• Drive continuous improvement through evaluation and innovation.
• Develop opportunities for integrated working across education, health and voluntary sector partnerships.

Creative Education & Student Experience

• Lead an outstanding student-centred creative education programme focused on participation, achievement and progression.
• Ensure students receive personalised learning pathways with clear goals and outcomes.
• Support progression into volunteering, employment, accredited learning and community opportunities.
• Support  exhibitions, performances, events and public-facing events.
• Embed co-production and student voice throughout programme design and evaluation.
• Develop opportunities for students to gain confidence, leadership and independence.
• Monitor engagement, attendance and progression data to support continuous improvement.

Arts in Health, Wellbeing & Recovery

• Embed Arts in Health principles across all areas of programme delivery.
• Ensure students are supported to improve wellbeing through meaningful creative engagement.
• Work collaboratively with clinical teams, community mental health services and external partners.
• Maintain safeguarding, duty of care and effective risk management procedures.
• Support early intervention approaches and sustained student engagement.
• Promote social inclusion and reduce isolation through participation in creative learning.
• Develop pathways which support emotional wellbeing, confidence and resilience.
• Ensure personalised support planning remains central to service delivery.

Commissioned Delivery, Quality Assurance & Outcomes

• Lead successful delivery of commissioned services and contractual KPIs.
• Ensure robust monitoring, evaluation and reporting systems are maintained.
• Demonstrate educational, wellbeing and social value outcomes through evidence and impact reporting.
• Ensure accurate data collection and performance monitoring.
• Support commissioner reporting and demonstrate measurable impact.
• Develop case studies and outcome frameworks which evidence the value of Arts in Health.
• Ensure compliance with safeguarding, GDPR and organisational governance requirements.
• Maintain oversight of quality assurance and continuous improvement processes.
• Support service audits and implementation of recommendations.

NHS Partnerships, Personalised Care & Community Integration

• Develop and maintain strong relationships with NHS commissioners, Integrated Care Boards, Local Authorities and community partners.
• Support approaches aligned with personalised care and Personal Health Budgets.
• Promote creative approaches which contribute to prevention and reduce demand on statutory services.
• Contribute to integrated pathways supporting community mental health and social prescribing.
• Support collaborative planning with borough and health partners.
• Strengthen referral routes and increase access for underrepresented communities.
• Represent Core Arts at regional networks, conferences and partnership meetings.
• Promote the role of creativity and education within wider health and wellbeing systems.

Leadership, Workforce & Organisational Development

• Provide, alongside the senior management team, leadership, supervision and support to managers, tutors, volunteers and interns.
• Ensure staff are equipped to deliver inclusive, high-quality learning experiences.
• Support innovation and collaborative working.
• Contribute to tender development and service growth opportunities.
• Champion organisational values and positive workplace culture.
• Promote equality, diversity and inclusion across all areas of work.

Person Specification

Experience (Essential)

• Minimum five years’ experience in senior leadership or service management.
• Experience within mental health, Arts in Health, creative education or community services.
• Experience of delivering commissioned services and contract management.
• Experience of partnership working across health, education or voluntary sectors.
• Experience of leading teams.
• Experience of monitoring outcomes and demonstrating impact.

Knowledge & Understanding

• Arts in Health and recovery-focused practice.
• Creative education and adult learning principles.
• Mental health and wellbeing frameworks.
• Safeguarding.
• Personalised care approaches.
• Outcome measurement, quality assurance and continuous improvement.

Skills & Attributes

• Excellent leadership and communication skills.

• Strong financial and numeric acumen.
• Strategic thinking with strong operational delivery.
• Excellent partnership and stakeholder engagement skills.
• Strong organisational and analytical capability.
• Commitment to creativity, inclusion and social impact.

How to Apply

Core Arts are committed to finding the right person for this role. Applications will be reviewed on a rolling basis and suitable candidates invited to interview as they are received, so early applications are encouraged. The vacancy will remain open until the position is filled.

To apply, please send a full CV and covering letter explaining how your experience meets the job description 

Reporting to the Director of Fundraising, you will play a key supporting role within the fundraising team, assisting the Corporate Partnerships Manager and the Communications team. With a key aim of delivering agreed activity and growing income from corporate partnerships.

This role focuses on supporting the identification and recruitment of new regional, national and international corporate supporters, while also playing a lead role in managing and stewarding existing partnerships, with particular responsibility for communications activity and delivery of sponsorship activities and events.

World Horse Welfare has seen a substantial growth in corporate support over the past four years, so this post presents significant opportunities to be part of a growing income stream as the charity celebrates its centenary in 2027.

Whether you’re a recent graduate with a willingness to learn or an experienced candidate ready to hit the ground running, we offer a competitive salary tailored to your experience — starting at £28,000 per annum for entry-level applicants and up to £34,000 per annum for those with proven expertise. You’ll benefit from a supportive environment, opportunities to grow, and the chance to make a real difference from day one.

KEY RESPONSIBILITIES

Supporting New Business Development

• Assist in researching and identifying prospective regional, national and international corporate partners aligned with the organisation’s mission and values
• Support the development of tailored proposals, pitches and presentations for potential corporate supporters
• Help prepare outreach materials, including emails, decks, and briefing documents
• Maintain and update prospect pipelines and CRM records
• Attend meetings and events with prospective partners, taking notes and following up on actions
• Work closely with the charity’s rescue and rehoming centres and wider team to identify new corporate funding and partnership opportunities.

Managing Existing Corporate Partnerships

• Provide day-to-day support in the management of existing corporate accounts
• Build and maintain strong working relationships with partner contacts
• Ensure partnerships are delivered in line with agreed objectives and timelines
• Support the monitoring and reporting of partnership performance and impact
• Attend events linked to corporate supporters to represent the charity, with UK-wide travel sometimes required
• Help organise and attend large corporate volunteer days at the charity’s rescue and rehoming centres

Communications & Engagement

• Maintain a strong understanding of World Horse Welfare’s work to ensure relevance in our corporate partnership work
• Develop close working relationships with Communications team and work closely with them on creating and scheduling of agreed corporate content in line with communications schedules.
• Coordinate and deliver partnership communications, including newsletters, updates, impact reports, and social media content
• Lead on gathering content to form the basis of partnership communication obligations
• Work with internal teams to ensure consistent and high-quality messaging including drafting copy in line with brand messaging, obtaining appropriate images, developing related materials and ensuring approval processes are followed.
• Support the planning and execution of partner engagement activities, campaigns, and events
• Ensure partners receive appropriate recognition and visibility in line with agreements

Sponsorship & Agreement Management

• Assist in drafting and managing sponsorship agreements and partnership contracts
• Track and fulfil contractual benefits (e.g. branding, hospitality, social media, volunteering, speaking opportunities)
• Maintain accurate records of deliverables and ensure all obligations are met
• Support the review and renewal of agreements

Administration & Reporting

• Maintain accurate records within the CRM system
• Track income, pledges, and invoices
• Support preparation of reports and presentations
• Provide general administrative support to Corporate Fundraising Manager and Director of Fundraising in relation to corporate support

ABOUT YOU
Essential:

• Strong written and verbal communication skills
• Excellent organisational skills with attention to detail
• Ability to manage multiple tasks and deadlines
• Strong relationship-building skills
• Proficiency in Microsoft Office Applications – including Word, Excel, PowerPoint
• Proactive and eager to learn
• Strong interpersonal skills
• Collaborative approach and working style, able to work effectively across teams
• Creative thinking
• Passion for the organisation’s mission
• Willingness to travel

Desirable:

• Experience of managing corporate partnerships, or comparable transferable skills
• Experience with using CRM systems for profiling and building relationships
• Understanding of charity corporate partnerships
• Business development experience
• Experience of working in a charity fundraising team

We're looking for an organised, kind and resilient Support Worker to join our Learning disabilities service in Hertfordshire.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The service is staffed 24/7 and this post-holder will be required to cover an average of at least one sleep-in per week (pro rata).

Rota pattern, covering early and late shifts, 7 days per week. Also sleep-in duties.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This includes delivering personal and physical care as appropriate;
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation;
- Participate in support planning and risk management, of named customers, as directed by the service management;
- Ensure the safety and security of the customers and the premises whilst on shift;
- Enable customers to make full use of community facilities by providing support that enables maximum external engagement;
- Report any observations relating to customers welfare

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Prefers working as part of a group or team
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is respectful and sensitive in style of communication
- Non-judgemental outlook
- Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
- Ability to complete written records of support to customers
- Basic knowledge of Microsoft Office applications and able to input information clearly and in good English
- Ability to communicate with colleagues, customers, family members and partner agencies, as required

Desirable:

- Experience of working with people with Learning Disabilities and Autism
- Experience of working with vulnerable adults in a residential setting.
- Knowledge of safeguarding policies and procedures and how to raise a concern
- Experience of co-producing support plans and individual risk assessments with vulnerable adults.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

We're looking for an organised, kind and resilient Support Worker to join our Learning disabilities service in Hertfordshire.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The service is staffed 24/7 and this post-holder will be required to cover an average of at least one sleep-in per week (pro rata).

Rota pattern, covering early and late shifts, 7 days per week. Also sleep-in duties.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This includes delivering personal and physical care as appropriate;
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation;
- Participate in support planning and risk management, of named customers, as directed by the service management;
- Ensure the safety and security of the customers and the premises whilst on shift;
- Enable customers to make full use of community facilities by providing support that enables maximum external engagement;
- Report any observations relating to customers welfare

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Prefers working as part of a group or team
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is respectful and sensitive in style of communication
- Non-judgemental outlook
- Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector
- Ability to complete written records of support to customers
- Basic knowledge of Microsoft Office applications and able to input information clearly and in good English
- Ability to communicate with colleagues, customers, family members and partner agencies, as required

Desirable:

- Experience of working with people with Learning Disabilities and Autism
- Experience of working with vulnerable adults in a residential setting.
- Knowledge of safeguarding policies and procedures and how to raise a concern
- Experience of co-producing support plans and individual risk assessments with vulnerable adults.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Mentor

Location: Based within Royal Borough of Kensington and Chelsea (RBKC). Unfortunately this service does not have step free access

Salary: £28,800

Shift Pattern: 37.5 hours per week on a rota Monday to Friday, primarily working 09:00 to 17:00 with some shifts working 13:00 to 21:00. You may be required to work outside these hours as per service and resident requirements. This role also includes bank holiday working requirement.

About the Role

We're hiring a Support Mentor to join our team based in RBKC. In this role, you will support residents who have multiple and complex needs including homelessness, mental health, and substance use challenges. 

As a Support Mentor, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals which may involve sustainable living, independence, and overcoming mental health and substance use challenges.

You will do this through a combination of producing tailored support plans, activities, and partnership working. You will support us continue to work in a trauma informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support residents who may be facing challenges with multiple and complex needs
• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Support residents to build skills and confidence to move towards independent living and overcoming personal challenges
• Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
• Support with planning and delivery of activities to engage residents with other people, communities, and opportunities. This may include days out the service and in service activities
• Keep support plans updated on our online portals as appropriate

About You

We're looking for a compassionate individual who understands the needs of our residents which include mental health, substance use, and homelessness. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

• Previous professional or lived experience supporting people who have multiple and complex needs
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Coach

Location: Based in Elephant and Castle. This service has step free access

Salary: £29,000

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30 which includes 12.5 hour shifts with 1 hour unpaid break, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP) on day shifts with a rolling rota. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will work with residents to create tailored support plans, identify their needs, goals, and skills, and motivate them to reach their potential. You will encourage engagement in activities and the community, provide tools for life skills, and ensure effective risk management with a strong focus on public protection. The team work closely with one another and support which achieving overall service KPI's, and you will be part of making a greater change. Everyday looks different so this is perfect for someone who wants a role where no two days are the same. 

Some Key Responsibilities Include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Engaging with residents, ensuring they are adhering to their license conditions. This may include planning activities to engage them with other people, communities, and opportunities
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges.  You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:

• Ability to manage own caseload and determine priorities with time management. Able to use own initiative
• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

The overall purpose of the role is to provide timely psychosocial assessment, psychoeducation and proactive pre- and post-bereavement support to children, young people and adults, using a range of supportive methods, approaches and techniques consistent with level 2 of the NICE (2004) psychological framework.

The post holder will form part of the On Demand Team and will be responsible for the effective day-to-day operation and delivery of the service (Monday to Friday, 8am to 8pm) across a range of On Demand digital platforms. The post holder will also complete comprehensive risk assessments with children, young people and adults, and will liaise with relevant external agencies—such as social care, the police and general practitioners—in accordance with organisational safeguarding policies and procedures.

In addition, the role involves conducting regular weekly referral callbacks, using clinical judgement to ensure that each person is supported to access the most appropriate service for their needs at that time. Working alongside the wider bereavement services team, the post holder may also co-facilitate therapeutic group sessions and deliver one-off psychosocial education groups or workshops, extending the reach of bereavement support beyond individual contacts.

Main Responsibilities

 Communication and Relationships

· Build compassionate, trusting and professional relationships with bereaved children, young people and adults, ensuring all contact is person-centered, trauma-informed, developmentally appropriate and sensitive to individual needs and circumstances

· Communicate complex and sometimes distressing information clearly and to supportively, maintaining professional boundaries at all times

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Work collaboratively with colleagues across bereavement services, ensuring continuity and consistency of support

· Engage effectively with parents, carers and professionals involved in a child or young person’s care to coordinate holistic support

· Liaise with external agencies – including social care, education, healthcare professionals, police and voluntary sector- to share information appropriately under safeguarding guidance

· Participate in regular clinical supervision to support safe, effective delivery of care

· Contribute to team meetings and service development discussions, offering insight from frontline practice

· Model the values and culture of the organisation in interactions and relationships at work

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Ability to conduct full psychosocial assessments and to lead support interventions with children, young people and/or adults in accordance with best practice

· Ability to complete comprehensive risk assessments and determine appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of supportive therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Exercise sound professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults following bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Assess risk and vulnerability using structured and professional judgement, making timely, evidence-based decisions about appropriate interventions and onward referrals

· Identify when more intensive clinical or safeguarding intervention is needed, escalating concerns to line manager and/or On Demand Shift Manager

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

Planning and organisational skills

· Plan and organise work autonomously while engaging collaboratively with colleagues, volunteers, and partner professionals to support coordinated care and seamless service delivery

· Provide cover and support for bereavement team members during periods of absence or high demand

· Contribute to the planning and delivery of workshops and groups run across bereavement services, as needed

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

Qualifications and Training

Essential

· Relevant health, education, social care or counselling qualification

· Specialist training in bereavement, grief and trauma informed practice

· Evidence of ongoing professional development and commitment to continuous learning

Desirable

· Training in working with children and young people

· Training in working in mental health

Experience

Essential

· At least three year’s recent experience (in the past six years) of working with bereaved children, young people, families or adults on an individual or group basis

· Experience and knowledge of working with and providing services to children, young people, families and adults in a health, social care, youth, community or educational settings

· Experience of providing support to children, young people, and/or adults through digital channels/platforms

· Further professional training in working with children and young people and an understanding of developmental issues

· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this

· Experience of working collaboratively with multi-agency professionals across health, education, and social care

Desirable

· Experience of working within a bereavement, palliative care of mental health setting

Skills and Abilities

Essential

· Demonstrate in-depth understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people and families

· Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and mental health

· Knowledge of evidence-based approaches to bereavement and trauma support

· Strong assessment, analytical, and formulation skills with the ability to make informed clinical decisions

· Empathetic, compassionate, and youth driven approach

· Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times

· Awareness of safeguarding legislation, policies, and procedures

· Understanding of information governance, confidentiality, and data protection requirements

· Understanding of equality, diversity, and inclusion within practice

· Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work

· Excellent organisational skills

Strong IT skills, including confidence in using multiple IT systems 

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 6th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Youth Team Forum Discussion

For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.

Salary £26,938 - £29,264 (pro rata of £33672 – 36580)

Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.

Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.

Responsible to Operations manager

Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.

Job description

1. Ensure that houses and gardens are safe, welcoming and well maintained

2. Undertake simple repairs and maintenance to Hope Houses

3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.

4. Complete and record regular fire and health and safety checks.

5. Ensure rooms are clean and ready for new clients to move into

6. Help new residents move in and provide an induction.

7. Undertake and document client risk assessments

8. Help new refugees develop and carry out plans to help them thrive

9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures

10.  Complete License Agreement and diarise end dates

11.  Draft eviction letters and supporting letters when required

12.  Assist with obtaining client documents

13.  Empower residents to register and engage with appropriate health services

14.  Encourage residents to get involved in activities likely to contribute to their well-being.

15.  Help clients develop the skills needed for life after leaving Hope Projects

16.  Conduct and record house meetings when required

17.  Help residents move out at the end of their license

18.  Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’

19.  Accurately record work with clients using outlook diary and lamplight database.

20.  Build relationships with organisations, volunteers and charities

21.  Contribute to planning and the development of Hope Project

22.  Liaise with partner agencies

23.  Develop and maintain positive rapport with clients whilst maintaining professional boundaries

24.  Commitment to learn and develop new skills to meet service needs

25.  To provide training where required

26.  Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners

27.  Contribute to the wider work of Hope Projects including fundraising and awareness raising.

28.  Help raise awareness of Hope Projects and the issue of asylum destitution

29.  Engage with regular support and supervision

30.  Undertake training when required

Person specification

Experience

1. Experience of working supportively with vulnerable / at risk people

Ability

2. Good listener

3. Able to assess safety in houses

4. Able to assist in the safeguarding of at-risk people

5. Able to carry out basic repairs

6. Able to liaise with contractors such as plumber and electricians

7. Organised, able to effectively time-manage a varied workload

8. Capable of working on own initiative outside of an office environment

9. Good written and spoken English

10.  Ability to use common office IT software and to record work on a database

11.  Able to work within a budget.

Knowledge

12.  Understanding of issues affecting Refugees and destitute asylum seekers

Qualities

13.  Sympathy towards Refugees and destitute asylum seekers

14.  Good at communicating with colleagues and managers

15.  Willing and able to travel around Birmingham

Programmes Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Night Support Coach

Location: Havering, Close to Harold Wood Elizabeth Line station. This service has step free access.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 20:00 - 09:30 which includes 13.5 hour shifts with 1 hour unpaid break. You may be required to work outside these hours including evenings and bank holidays and other times as per resident and service requirements.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises (IAP) covering the night shift on a rolling rota. You will play a key role in supporting our residents who have left prison and are based within a residential setting to reintegrate into the community. You will develop and engage with our residents to produce tailored support plans which support their individual needs in successful rehabilitation and reintegration within the community. You will identify their needs, goals and skills, and then support and motivate them to achieve their potential. The service holds a strong focus on public protection and effective risk management.

Key Responsibilities Include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Engaging with residents throughout the night, ensuring they are adhering to their license conditions. This may include planning activities to engage with them such as movie nights, games nights, and other activities applicable
• Be a valued and reliable member of the team on the night shift, completing handovers for day colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Keep support plans updated on our online portals as appropriate

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will have an understanding of criminal justice settings and will have the ability to build meaningful rapport with others who have multiple and complex needs and backgrounds. We look for adaptability, proactiveness, and confidence within your own skillset and ability to drive meaningful impact. We also look for:

• Understanding of the housing and social needs of people who have recently been released from prison
• Ability to build meaningful professional relationships and rapport with people from varying backgrounds
• Ability to create tailored support plans to support rehabilitation and reintegration within the community
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

About the role

This role supports the delivery of The Passage’s organisational strategy objective, to build brand awareness, attract new supporters and retain them over time through our digital channels. 

The Digital Acquisition and Supporter Journey Officer will focus on the hands‑on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals. 

Main duties

Digital Acquisition and Paid Advertising 

• Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives. 
• Support the delivery of paid activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact. 
• Work within agreed budgets, monitoring spend and performance and escalating issues as needed. 
• Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results. 
• Work closely with Fundraising and Communications colleagues to ensure paid activity supports wider campaigns, appeals and events. 

Supporter Journeys and Digital Engagement 

• Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience. 
• Identify areas for improvement within existing journeys and support the implementation of agreed changes. 
• Document and maintain clear journey maps and their technical set up, ensuring relevant members of the Fundraising and Communications Team can understand, embed, and apply them consistently across digital touchpoints. 

Email Marketing and Supporter Development 

• Support the planning, creation and scheduling of email campaigns and automated supporter journeys. 
• Use segmentation and basic personalisation to improve relevance and engagement. 
• Assist with testing subject lines, content and timing to support continuous improvement. 

Insight, Analysis and Reporting 

• Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness over time. 
• Monitor and collate performance data from digital platforms, analytics tools and CRM reports. 
• Produce regular performance summaries and contribute insights to inform future activity. 
• Support a test‑and‑learn approach by capturing learning and sharing it with colleagues in practical, accessible ways. 

Collaboration and Role Development 

• Support the delivery of coordinated digital activity that balances awareness‑raising, acquisition, and supporter retention objectives. 
• Work collaboratively with Fundraising and Communications colleagues to ensure digital activity is aligned and coordinated, supporting integrated campaign delivery. 
• Share learning and best practice across the team, contributing insights and recommendations to inform continuous improvement and support more effective future activity. 
• Contribute to the development of processes, templates and ways of working as the digital function grows. 
• Keep up-to-date with relevant digital marketing and fundraising trends and tools, sharing learning where appropriate. 

General responsibilities

• Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage. 

• To attend internal and external meetings, training events and briefings as required. 

• To participate in regular supervision and annual appraisals, identifying job‑related development and training needs. 

• To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. 

• To promote and uphold The Passage’s commitment to equality, diversity and inclusion. 

• To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage. 

• To support at in-person fundraising events, as and when required. 

• Undertake any other duties that may be required which are commensurate with the role.

Experience

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.  When completing your application form, please address criteria E1 to E9 and K1 to K6 demonstrating your experience and knowledge, giving evidence of your experience and abilities.

E1  Experience working in a digital marketing, digital fundraising or supporter engagement role.

E2 Experience supporting or coordinating paid digital advertising campaigns.

E3 Experience contributing to the development or improvement of digital supporter or customer journeys.

E4 Experience supporting email marketing activity, including segmentation and scheduling.

E5  Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance. 

E6 Experience working with performance data and basic analytics.

E7 Experience testing and optimising digital content, campaigns or journeys.

E8   Experience working collaboratively with colleagues across teams. 

E9  Experience working in the charity or not‑for‑profit sector is desirable but not essential. 

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Knowledge

K1 Knowledge of digital acquisition principles and paid advertising platforms (e.g. Meta, Google)

K2 Knowledge of email marketing tools and CRM systems, with a willingness to learn.

K3 Understanding of digital analytics and performance measurement.

K4 Understanding of how to prioritise tasks and manage competing deadlines.

K5  Understanding of inclusive and supporter‑focused communication. 

K6  Understanding of how insight and testing can be used to improve digital outcomes.

As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.

Salary: £35,500–£39,587 per annum
Contract: Permanent
Location: London – Hybrid (3 days in Barnet, 2 days from home)
Closing date: ASAP – interviewing on a rolling basis
Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more.

We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you’ll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events.

You’ll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families.

To be successful as the Supporter Engagement Manager, you will need:

• Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes
• Experience planning and executing digital fundraising campaigns (acquisition and/or retention)
• Strong experience managing budgets and analysing performance
• Excellent organisational skills and experience working with CRM systems and supporter segmentation

If you would like to discuss this role with us, please contact us and quote reference 3010EI.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/

We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency.

If enough applications are received, the charity reserves the right to end the application period sooner.