Support planner jobs

GMYN is looking for a passionate and creative individual to develop our work with disabled and neurodivergent young people. You would be joining a passionate and highly skilled team, all wanting to make a difference to young people’s lives. 

The Role

We are looking for a Programme Coordinator to primarily lead our transformative project, MCR Social. An exciting project that supports disabled and neurodivergent young people aged 14–17 to take part in social activities they choose, building confidence, independence, and friendships.

Alongside delivery, you will play a key role in developing GMYN’s wider Disability and Neurodiversity work, building partnerships, collaborating with organisations across Greater Manchester, and influencing practice to embed youth voice and inclusive approaches.

This is a dual focussed role, combining direct work with young people with project development, offering the opportunity to create meaningful impact both at an individual and across the sector. In practice, this means you might spend part of your week working with young people in sessions or 1:1 support, and the rest developing partnerships, planning projects, or influencing wider practice across the sector.

You will co-design and deliver engaging sessions, providing consistent support to help young people connect and thrive, while ensuring their voices shape the opportunities available.

We are committed to embedding youth voice within our own projects as well as influencing the wider sector, so that disabled and neurodivergent young people are at the heart of decision-making. Our projects support young people to do the following:

• Access social and developmental opportunities
• Build confidence
• Strengthen their sense of belonging
• Have a meaningful voice in their communities
• Improve their wellbeing

If you have experience supporting young people and are motivated to make a meaningful difference, you will find a rewarding opportunity here.

Key Responsibilities

• Lead project development and growth – Shape GMYN’s disability and neurodiversity work to meet local needs and organisational priorities.
•  Deliver high quality provision – Facilitate inclusive group sessions and 1:1 support using trauma-informed, youth work approaches.
• Build partnerships and influence practice – Develop relationships with partners to co-create opportunities and embed inclusive, youth-led approaches across the sector.
• Embed youth voice – Ensure young people influence delivery, design, and strategic decision-making.
• Champion inclusion and accessibility – Drive equitable, accessible practice across delivery and partnerships.
• Safeguarding practice – Model strong safeguarding practice to ensure young people are safe and supported.
• Use insight to drive impact – Lead monitoring and evaluation to evidence impact and inform continuous improvement.
• Coordinate delivery and resources – Support planning, reporting, budgeting, and administration for effective delivery.
• Commit to learning and adaptability – Engage in reflective practice and respond to emerging needs.

Person Specification

We welcome applications from people of all backgrounds and experiences. We recognise that everyone brings unique strengths, perspectives, and insight.

If you believe you can thrive in this role and align with our values, we encourage you to apply—even if your experience doesn’t match every requirement.

Skills & Experience

• Experience working with disabled and/or neurodivergent young people
• Experience delivering youth work, activities, or programmes for disabled and/or neurodivergent young people
• Experience of building and maintaining effective partnerships
• Strong communication and interpersonal skills with both disabled and/or neurodivergent young people and professionals
• Understanding of youth work principles and trauma-informed approaches
• Experience of planning, coordinating, monitoring, and evaluating projects or activities
• Commitment to inclusion, accessibility, and youth voice
• Commitment to safeguarding children and young people
• Ability to reflect on practice and demonstrate learning in line with organisational values

For further infomation on this role, the personal specification and GMYN more widely, please download our job pack, available on this page. This provides all the information on how to apply and more details regarding the roles.

Thank you for showing an interest in joining GMYN!

Reporting to: Director of Services & Research

Location: London WC1X 

Contract and hours: Permanent contract – 35 hours per week (Monday to Friday) 

About us 

Music touches us like nothing else on earth. It lifts us, consoles us, breaks our hearts, then heals them, makes us laugh, love, cry, and feel things more intensely. That’s pretty special. But making it all happen is challenging.

Work in the music industry is often on a freelance basis with no HR support. Pay is unreliable. Conditions inconsistent. Hours long and unpredictable. Practically, psychologically and emotionally, this takes its toll. Our availability and support make a significant difference. From studio assistants and artist managers to music therapists and lighting designers, every music person’s mental wellbeing matters. When they thrive, music thrives. That’s why it’s important. For all of us.

At Music Minds Matter we aim to make a positive difference to the mental wellbeing of everyone in music. We do this through connecting people in music to the information and support they need to take care of themselves and each other, building a shared understanding of mental wellbeing in music to enable people to get the right help early and fostering thriving teams and work spaces which promote and protect the mental wellbeing of their people. 

About the role 

We have an exciting opportunity to join our team, in the newly created role of Support and Community Manager: Music Minds Matter.

Music Minds Matter has developed an ambitious new impact model which aims to transform mental wellbeing amongst people working in music and this role will manage the development and delivery of support within this model and play a truly impactful role across music. 

Day to day the role will deliver a blend of: new support development- from training and groups, to online digital content- ensuring all support is developed in line with our Clinical and Quality Governance protocols, planning and coordinating support for teams and sites across music, direct delivery of some support online and in person, and relationship management of our incredible network of Allies and delivery partners. 

About you 

Lived experience of the music industry, strong programme management skills, mental health service expertise, and the ability to build meaningful stakeholder connections across music will be the essential enablers for true impact in this role. 

You will need to self-manage a diverse portfolio of opportunities — mixing programme management with industry events and meetings to foster partnership. You will need to combine an in-depth understanding of safe and high-quality mental health support with a genuine understanding of what it’s like to work in music and what can make people in music thrive; and you will need to be a compelling and confident communicator able to convey both expertise and empathy. 

Our work has a direct impact on the lives of thousands of people in music every year. If you are passionate about making sure music is a place where everyone can thrive, then this could be the place for you.

How do I apply? 

For full details of the role and how to apply please click Apply and visit our website. You will need to download our application forms and supporting questions document, and submit these to us by the deadline below.

Deadline for applications: Wednesday 13 May, 9am

Any offer of employment will be subject to providing evidence of a clear Basic DBS check.

Our commitment to EDI

We are a charity that welcomes and positively encourages applications from individuals from a diverse range of backgrounds and experiences and will select the best person for the job based on merit, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity, or socio-economic background. 

We are proactively focussed on inclusion to ensure our team at Help Musicians and Music Minds Matter is representative of the diversity of musicians that we support. To find out more about our current Equity, Diversity and Inclusion work, visit our dedicated webpage.

All enquiries and applications should be made to our People and Culture team via the recruitment email on our website.

About the role

As Spear expands its reach across the North, our Northern Development Coach will focus on two things: equipping young people facing barriers to employment with the confidence, mindset and skills to move into sustainable work, and developing the coaches around you to do the same.

To do this, you will work across Spear Centres throughout the region - delivering coaching sessions directly with 16–24-year-olds as well as supporting and upskilling Spear Centre teams

Key information:

• Salary: from £27,000
• Full-time, 12-14 month Fixed Term Contract, with the possibility of extension
• 28 days annual leave (including Christmas gift days) plus bank holidays (pro rata)
• Closing date: We interview on a rolling basis and will close the role early if we find the right candidate

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specifiction

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• A heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• Exercises initiative, highly self-motivated, flexible and a forward planner
• Good administrative and organisational skills, and prioritises workload effectively
• Works well under pressure with the ability to exercise initiative

This role will play an important role in the successful planning and delivery of UUKi’s events, supporting activity in logistics, content, sponsorship, marketing and administration. The events will include in-person international conferences with over 300 delegates and high-profile speakers, to webinars and small roundtables.

The Events Assistant role requires strong organisational abilities, together with excellent customer service and an attention to detail.  Previous events and/or administrative experience would be advantageous, but more importantly you must have a willingness to learn and a proactive and flexible approach.  This is a fast-moving environment with several projects on the go at the same time.

Knowledge of Excel, Canva and Microsoft Outlook would be desirable, alongside a willingness to learn online platforms used for registration and marketing.

Please note that the Events Assistant role will involve occasional unsociable hours in the run-up to and on the day of events.

Interviews will take place on Wednesday 27 May 2026.

To be considered for this opportunity, please submit a CV, accompanied by a covering letter no longer than two sides of A4, describing how you meet the criteria listed in the person specification of the recruitment pack.

Context

Childhood First enables children and young people to recover from early life abuse and relational trauma, to enjoy life and to achieve their potential. We do this through the provision of specialist therapeutic residential care and treatment, together with family and network support.

Greenfields House is a specialist residential children’s home providing a programme of care, treatment and education for up to ten children aged between 5 and 13 years.

Role Description

The role of the Placement and Family Support Worker is to directly support, maintain and develop the network around the child, liaising, building relationships and communicating between multiple agencies and multi-disciplinary roles, these include, the local authority, social workers, family members, carers and significant others and the child in placement.

Within the community, the role is closely linked with each child in placement and will closely work with the Community Director and the senior management team to ensure that it meets the therapeutic and educational needs and interests of each child. This will necessarily include working closely with professionals and developing their expertise in a psychoanalytic-systemic approach to care, education and treatment.

Responsibilities include:

• Ensure that plans for the process of assessment, co-ordination and delivery of placement and family support and transition plans are developed and managed on a day-to-day basis to agreed standards.
• Co-ordinate and facilitate contact arrangements, linking with networks and families in a manner which is integrated with the community’s existing relationship and contribute to and develop its professional effectiveness.
• Contribute to the holistic assessment of needs of children, families and networks.
• Devise and develop tailored packages of support based on assessment.

We would like to hear from you if you have a Level 3 qualification or substantial work experience related to social care, social work, family support or early help. The ideal candidate will also have experience working with children, adolescents and families and have knowledge of parenting skills.

Benefits:

• 25 days annual leave plus public holidays (pro rata)
• Health benefit package and life assurance
• Up to 6% pension contributions

Closing date: Friday, 15 May 2026

Interview Date: Tuesday, 19 May 2026

To apply Please submit your CV with a covering letter describing your suitability for this role or complete the application questions below.

Childhood First is committed to safeguarding children. We follow safer recruitment guidelines and all appointments will be subject to a satisfactory Enhanced DBS and references.

This is an exciting opportunity to join GamCare as we continue to expand and develop our Online Support Services. To support this expansion, we are seeking an Online Support Team Leader to oversee and lead a growing remote team delivering vital digital support to individuals affected by gambling harm.

The role 

You will be responsible for overseeing the delivery and development of GamCare’s Online Support Services, which currently include online appointments, email support, chatrooms and forums, and a self-guided online support programme.

You will lead a remote team of Online Support Practitioners within the wider Helpline service, ensuring consistent, safe and effective support is delivered across all digital channels.

Key responsibilities 

·Managing the daily operational delivery of Online Support Services, ensuring high-quality support and adherence to agreed KPIs

·Providing line management for Online Support Practitioners, including supervision, team meetings, rota planning, and managing leave and cover

·Advocating for and promoting Online Support Services internally and externally to improve accessibility and awareness

·Supporting the ongoing reporting and evaluation of GamCare’s Online Services

·Identifying opportunities for service development and contributing to the design and implementation of improvements

About you 

This is a key leadership role for someone with experience delivering support services to vulnerable or complex individuals, alongside experience of supervising, coaching, mentoring or managing staff or volunteers. You will also bring a strong commitment to person-centred, non-judgemental practice.

You will be a confident communicator, comfortable working collaboratively across the Helpline service, and able to balance operational leadership with empathy, support and clear decision‑making – particularly when managing complex or high‑risk contacts.

Strong IT skills are essential, including experience working with digital platforms, CRM systems or call-handling tools.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service

·A generous Pension Scheme - we contribute 6% and you contribute 2%

·Discretionary company sick pay from day one of service

·Employee Assistance Programme – 24-hour support
For further details and to apply please click the apply button.

Closing date for applications: 10th May 2026.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 68% of clients secure a job, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.

About the Role

We are looking for a highly organised, proactive and detail‑driven Executive Support & Project Manager who will provide exceptional support to the CEO and Senior Leadership Team (SLT). This role combines high‑quality executive assistance, governance support, and confident project coordination to ensure the smooth running of organisational priorities.

The Executive Support & Project Manager will manage key administrative, governance and operational processes, support organisation‑wide planning cycles, and coordinate projects and workstreams across the Charity.

How to Apply

Please head to your website to read the full job profile and then submit your CV and cover letter through our recruitment system by 9am on 11th May 2026. 

Interviews will take place on 20th May 2026 and will be in person in our North London centre.

If you require any reasonable adjustments or alterations for the application and recruitment

processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Regenerate is looking to recruit a highly motivated, enthusiastic and empathetic youth worker and mentor to join our team in creating opportunities for young people to thrive.

The role will create opportunities for young people to develop their skills, confidence and self-awareness, supporting them to build positive relationships and to engage with education, employment and training opportunities. 

It is the perfect role for someone who is passionate about improving opportunities for young people, and 

Main Responsibilities:

• Support planning and delivery of up to four youth work sessions a week, across our youth club and sports sessions
• Mentor a caseload of young people by building positive connections with them, nurturing their goals, and working alongside their support networks
• Ensure all Regenerate & Feel Good's procedures are carried out with diligence

About Regenerate:

Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive.

Regenerate’s mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. We do this through youth work, mentoring, and our social enterprise ‘Feel Good’.

We work with local young people who are facing a number of challenges, such as poor mental health and wellbeing, discriminattion and/or marginalisation, exposure or involvement in crime, and not being in education or employment. We support these young people by providing safe spaces, positive role models who truly listen and care, and opportunities to grow their skills and realise their potential.

About you:

Please ensure you read over the attached job pack for full information about the role, your perks, and what we’re looking for.

Experience in a youth work or similar environment is preferred, but not required. All training will be provided. 

If you're as passionate about improving the outcomes for young people as we are, this role is for you and we want to hear from you.

To apply, please read over the full job pack, and fill out an online application form, linked above.

Regenerate is an equal opportunities employer and actively encourages applications from people of all minority and underrepresented groups.

All offers of employment will be subject to the appropriate DBS, right to work and reference checks.

Are you ready to help shape our service from the ground up? Join us in developing REST (Recover, Eat, Support, Talk) – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!

We are looking for two compassionate and reliable Senior Wellbeing Support Workers to support the delivery of our new REST Hub Service in Bury St Edmunds and Ipswich providing holistic support for individuals accessing the service who may be experiencing mental distress.

You will lead the day-to-day running of the service and provide operational oversight, manage volunteers, and support staff to ensure safe, consistent and high-quality support.

At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health. 

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Key information:​

• Hours: 37 hours per week
• Work pattern: 9am – 5pm, Monday – Friday
• Salary: £27,202.00 - £30,856.00 per year
• Location: Central Bury St Edmunds or Ipswhich 
• Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)​
• Number of availbale posts: 1 post based in Ipswich and 1 post based in Bury St Edmunds 

Why work for Suffolk Mind?

We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:

• 25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)
• Your birthday day off
• An option to buy or sell annual leave
• Health and dental care insurance plan
• Occupational sick pay scheme
• Pension scheme
• Blue Light Card – offering discounts on 100’s of retailers both in store and online
• Monetary reward for length of service
• Refer a friend scheme

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Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.

Is the job for you?

Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.
 

• Essential
   
  • At least 1-2 years’ experience of working with adults in a mental health environment
  • Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress
  • Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)

    ​

• Desirable
   
  • Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent
  • Good listening and people skills, especially supporting staff in complex situations
  • Experience in managing volunteers and small teams
  • Experience in working with a similar REST or equivalent service

If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.

To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.

Closing date for applications:   midnight Sunday 24th May 2026

We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.​

Interviews date: week commencing 1st June 2026

Interview questions may be sent in advance of interview.

We aim to let all applicants know the status of their application within 4 weeks from closing.

Unfortunately, we are unable to offer sponsorship on this role.

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Please complete our Equality and Diversity Survey here.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

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NO AGENCIES PLEASE

Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.

*T&Cs apply

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Additional keywords: Wellbeing, Senior, Support Worker, day drop in, mental health, charity recover, recovery, eat, support, talk, hub

An exciting opportunity is now available at Crantock Drive for a Service Coordinator offered either as one Full-Time position or 2 Part-Time positions. 

This role is to help shape, inspire and lead a team as well as positively impact and make a difference to the lives of the people we support. 

Working with individuals with learning disabilities we are a busy 8 bed residential service. The successful applicant will need to be enthusiastic, to adapt quickly and lead a diverse team in different and challenging situations.

We are looking for someone who is organised, pro-active, can multi-task and work on their own initiative, proficient in IT systems (or quick learner!), as well as working in a person-centred way.

The successful Service Coordinator will include overseeing care packages for the people we support (liaising with professionals and families, creating and updating support plans and risk assessments, etc), line managing staff (including but not limited to supervisions, role modelling, wellbeing check-ins, following policies and protocols, etc,).

You would be working as part of a small team where good verbal and written communication is essential. Other essential skills include the capacity to work within professional boundaries, yet meet individuals with empathy, and the ability to have difficult conversations while creating good working relationships with colleagues.

The position is full time, worked over 5 days and will require you to work regular weekends. You will be based at Crantock Drive, however an element of the position will require you to be able to get to other locations for training, meetings, etc.

Experience in a leadership role is not essential; if you have the skills identified within our advert to bring to the post, you will be considered. Support and training will be available.

Here at Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

Help Change Attitudes towards Childhood

At Barnardo's, we believe in children – and in the power of influencing attitudes to create lasting change. As part of our Strategy & External Affairs department, the External Communications & Engagement function plays a critical role in shaping public understanding of the issues facing children and strengthening support for our work to deliver positive change.

We're looking for an experienced and ambitious Senior Manager (Campaigns & Communications Planning) to lead our advocacy campaigning activity and help coordinate impactful communications across the charity.

What Will You Be Doing as the Senior Manager (Campaigns & Communications Planning)?

• Lead and deliver advocacy campaigning activity that supports Barnardo's strategic aim to change attitudes towards childhood
• Oversee and manage a single, central communications grid bringing together activity from across the charity to maximise impact and audience experience
• Work closely with senior leaders and colleagues across Strategy & External Affairs, Fundraising & Marketing, Children's Services and other departments to plan, prioritise and integrate communications activity
• Collaborate with the Voice & Influence team to ensure children, young people, parents and carers help shape our advocacy and campaigning work
• Line manage up to five colleagues, providing clear leadership, support and development

This is a senior, influential role at the heart of shaping Barnardo's external voice which combines strategic oversight with hands-on leadership. You'll be part of a committed department that shares learning, supports wellbeing and is united in a clear mission: delivering change for children.

What Are We Looking For?

We're looking for a Senior Manager (Campaigns & Communications Planning) who has:

• Significant experience (at least five years) working in communications, advocacy and/or campaigning
• Experience of line management and operating effectively within matrix-managed environments
• A strong track record of communications planning in a large or complex organisation
• Excellent written, verbal and interpersonal communication skills
• A creative, curious mindset, with the ability to adapt quickly in fast-changing contexts

You'll also be able to attend in-person meetings at least twice a month in central London, and occasionally elsewhere in the UK.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

This is an exciting opportunity to be part of a passionate, supportive team and to help grow community and events frundraising directly enables Bipolar UK to reach more people, reduce harm, and save lives. You will be trusted to lead, encouraged to innovate, and supported to do your best work.This is a management role focussed on strategic planning, enabling delivery and leading a small team to perform at their best.

Working closely with the Director of Fundraising and alongside the Strategic Partnerships and Trusts teams, you will be responsible for setting clear plans, developing effective fundraising approaches, and ensuring strong systems, processes and supporter experiences are in place to drive sustainable income growth.

You will lead the delivery and development of community fundraising, challenge events, individual giving through community activity, and in-memory fundraising. A key part of the role will be developing a clear and engaging events and fundraising volunteer offer, including an effective induction process that enables volunteers to fundraise confidently on behalf of Bipolar UK.

This role requires a thoughtful, organised and people-centred manager who understands how to balance ambition with compassion in a mental health charity context.

Key Responsibilities

1. Strategic leadership and planning

• Develop and deliver a clear community and events fundraising strategy aligned with Bipolar UK’s wider fundraising and organisational goals.
• Translate strategy into achievable annual plans, income targets and team objectives.
• Use insight, data and evaluation to inform decision-making and continuous improvement.
• Work with the Director of Fundraising to forecast income, manage risk and maximise return on investment.

2. Community and events fundraising delivery

• Lead the planning, delivery and growth of a portfolio of community fundraising initiatives and challenge events, both in person and online.
• Ensure a consistently high-quality supporter experience across all community and events activity.
• Oversee web content and digital resources to support community and event fundraising
• Identify and develop new fundraising opportunities that align with Bipolar UK’s mission, values and supporter base.
• Act as an ambassador for Bipolar UK at key events when required.

3. Volunteer fundraising offer

• Develop a clear, accessible and motivating events and community fundraising volunteer offer.
• Design and implement an effective volunteer induction process, ensuring fundraisers feel confident, supported and well-equipped.
• Work with colleagues to ensure volunteer fundraising activity is aligned with safeguarding, wellbeing and organisational policies.

4. Digital campaigns and income growth

• Lead on the planning and delivery of digital-led community and events fundraising campaigns.
• Work collaboratively with Marketing and Communications colleagues to develop supporter journeys, content and communications that drive engagement and income.
• Develop approaches to grow connected income streams, including regular giving and in-memory giving, through community and digital activity.
• Monitor performance, assess impact and report clearly on outcomes and learning.

5. Supporter experience and stewardship

• Ensure supporters are stewarded with care, empathy and professionalism, recognising the personal connection many have to bipolar.
• Oversee thanking, updating and re-engagement activity to build long-term supporter relationships.
• Ensure accurate and compliant use of the CRM and fundraising data.

6. Team leadership and organisational contribution

• Line-manage and support the Fundraising Officer and Supporter Engagement Assistant, providing clear direction, coaching and development.
• Create a positive, supportive and high-performing team culture focused on impact and learning.
• Oversee income and expenditure for the community and events portfolio, monitoring budgets and performance against targets.
• Contribute to organisational planning, cross-team working and the development of efficient systems and processes.
• Evaluate performance and produce insight-led reports to support decision-making and improvement.
• Uphold Bipolar UK’s values at all times.

Essential Criteria

• Significant experience managing community and/or events fundraising, with a track record of achieving income and engagement targets.
• Experience of line-managing staff and leading a small team to deliver effectively.
• Strong planning and organisational skills, with experience translating strategy into delivery plans.
• Experience of managing budgets and reporting on performance and impact.
• Demonstrable experience of digital fundraising and use of online fundraising platforms.
• Experience working with volunteers or community fundraisers.
• Strong communication skills, with the ability to motivate and inspire others.
• Confidence using CRM systems and fundraising data.
• Knowledge of the UK charity sector, GDPR and fundraising best practice.
• A compassionate, values-led approach and confidence working in a mental health context.

Desirable Criteria

• Fundraising qualification or Chartered Institute of Fundraising membership.
• Lived experience of bipolar, or a close personal connection to someone affected by the condition.