Supporter care data coordinator jobs in manchester
LifeSkills Coordinator
Service: LifeSkills
Location: The role is home based with LifeSkills delivery in person in the region of East Yorkshire (delivering in locations such as Hull and the surrounding areas)
Hours: 15 hours per week (part-time)
Salary: £28,884 - £31,698 FTE per annum (£11,709.73 - £12,850.54 per annum for part-time, 15 hours per week)
Contract type: Temporary (Until 31st March 2026)
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The LifeSkills programme offers groups of families the chance to come together to a trusted venue such as a children’s centre or community setting. As well as offering opportunities for families to spend quality time together and have access to healthy food, these sessions offer LifeSkills workshops for parents and carers to build their confidence, social networks, financial and employability skills. Examples include but are not limited to overcoming setbacks, managing debt, boosting confidence to return to work, CV writing, interview skills. The aims of the LifeSkills programme are to support participants to increase their confidence and 21st century skills, move closer to training/volunteering/employment, improve their social networks, and grow their confidence to provide low cost and nutritious meals.
Main Responsibilities:
The role involves delivering LifeSkills sessions to groups of families in East Yorkshire. The postholder will also be the main point of contact for delivery partners hosting programmes (e.g., small charities, schools) and staff and volunteers delivering sessions and be expected to respond promptly to a wide range of queries and requests for support. Examples might include, for instance, devising LifeSkills programmes for different cohorts, presenting to potential partners, devising risk assessments, recording data, and visiting and providing guidance and support for staff and volunteers delivering sessions in venues across the area.
Main Requirements (for details check the job description and person specification):
- To be the main point of contact for delivery partners (as well as for fundraising / marketing staff), for a portfolio of LifeSkills programmes, and respond promptly to queries and concerns.
- To support delivery of LifeSkills sessions (e.g. take bookings, develop PowerPoint slides) as well as planning and delivering own LifeSkills programmes.
- Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro-rata for part-time)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Follow the link to our website and click the ‘Apply’ link below the advert and fill out our digital application form
· Closing Date: Tuesday 25th November 2025 at 11.59pm
Interviews are scheduled to take place start of December.
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
The client requests no contact from agencies or media sales.
Thank you!
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 03 December 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 16 December 2025
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
The role
As Project Manager of a new, three-year partnership project working with military support organisations, you will lead the planning, delivery and performance monitoring of a national programme offering bereavement support to those affected by military deaths. This role requires a balance of excellent organisational skills, partnership management and internal project team management. You will also be expected to have or develop a compassionate understanding of the sensitivities surrounding grief, trauma and military culture.
The postholder will be responsible for implementing project structures, ensuring the delivery of all aspects of the programme, reporting progress to internal and external stakeholders, resolving challenges and providing persuasive and effective leadership of the project to strengthen the networks of care within military and civilian communities.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 5th December 2025. We reserve the right to close applications early as we will interview on a rolling basis as candidates apply. Please be advised that if you do not hear from us by 19 December, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Thank you!
International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need. Through our global projects and partnerships, we’ve supported more than 55,000 animals so far, and we’re now looking for a Challenge Events Manager to help us grow this impact even further.
As our Challenge Events Manager, you’ll lead, grow and deliver a programme of UK and overseas challenge events that inspire supporters and generate vital income for IAPWA.
Key Responsibilities
Event Planning & Delivery
- Develop and manage an annual portfolio of owned, third-party and virtual challenge events
- Lead on budgets, timelines, risk assessments and operational plans
- Coordinate logistics with event partners, suppliers and internal teams
- Ensure all events meet compliance, safeguarding and health & safety standards
Participant Recruitment & Stewardship
- Deliver marketing and recruitment strategies to drive sign-ups
- Manage the full supporter journey, from registration through to post-event stewardship
- Provide outstanding supporter care that boosts satisfaction and retention
- Monitor and support participants’ fundraising progress
Income Generation & Financial Management
- Set and manage income and expenditure budgets
- Track financial performance and report against KPIs
- Identify opportunities to maximise net income and diversify the event portfolio
Marketing & Communications
- Create compelling promotional campaigns
- Develop engaging content for digital channels, email journeys and printed materials
- Ensure consistent branding and messaging across all communications
Partnerships & Stakeholder Management
- Build strong relationships with event organisers, corporate partners, suppliers and ambassadors
- Negotiate contracts to secure best value
- Represent IAPWA at events, expos and community gatherings
Data, Insights & Reporting
- Maintain accurate event and participant data within our CRM
- Analyse trends to improve future events
- Produce clear reports for senior management and trustees
Team Leadership
- Line manage a small team of volunteer Adventure Coordinators
- Provide coaching, development and performance management
- Foster a collaborative, supportive team culture
- Develop the team in line with the growing Adventures for Animals initiative
Experience & Skills
Essential
- Proven experience delivering successful challenge or mass-participation events
- Strong project management skills and ability to manage multiple events
- Experience in digital marketing and supporter acquisition
- Excellent interpersonal and supporter care skills
- Experience using CRM and fundraising platforms (e.g. Enthuse, JustGiving)
- Ability to work flexibly, including occasional weekends/evenings
- Strong written and verbal communication skills
- Confident budget management
- Creative, proactive problem-solver
Desirable
- Experience within the charity sector
- Understanding of fundraising regulations, GDPR, and health & safety
Further Information
How to Apply: Please send a CV and covering letter via the CharityJob portal
Closing Date: 30th November 2025
Interview Process: Interviews will be held between 8th-19th December 2025
Registered Charity
11 - 20
IAPWA (International Aid for the Protection & Welfare of Animals) is a UK registered charity dedicated to creating a better future for animals in need
The client requests no contact from agencies or media sales.
Thank you!
People Adviser – Employee Relations
We are seeking a supportive and confident People Adviser with solid employee relations experience to help managers and staff navigate HR issues fairly, consistently, and in line with best practice.
Position: People Adviser – ER
Salary: £35,000 to £40,000 per annum
Location: Remote with occasional travel
Hours: Full time, 37 hours per week
Contract: Permanent
Closing Date: 30th November 2025
Interview date: Week commencing 8 December 2025
About the role
This is a hands on role providing first line HR advice and support across the organisation. You will be a trusted point of contact for staff and managers, helping them resolve people issues with confidence while ensuring policies are applied fairly.
You will also support the People Partner and Business Partner with employee relations casework, HR administration, policy compliance, and general queries. Your guidance will help managers lead well, improve consistency, and strengthen staff engagement.
Key responsibilities include:
- Providing first line HR advice to managers and employees
- Supporting employee relations cases including performance, disciplinary and grievance matters
- Ensuring HR policies are applied fairly and consistently
- Managing HR administration including contracts, changes, absence records and exit interviews
- Maintaining accurate HR documentation and records
- Supporting policy review and implementation
- Contributing to employee engagement and wellbeing activities
- Helping identify training needs and supporting HR related training
- Managing HR data and preparing reports
- Supporting wider HR projects and continuous improvement
About you
You will be approachable, clear and supportive, confident providing advice and building trust with staff at all levels.
Essential skills and experience:
- Experience providing HR advice and HR administration support
- Knowledge of UK employment law and HR best practice
- Experience handling employee relations cases
- Strong interpersonal and communication skills
- CIPD Level 3 or equivalent experience
- Strong attention to detail and organisational skills
- Able to handle confidential information with discretion
- Comfortable using HR systems and Microsoft Office
Desirable:
- Experience in the charity, health or social care sector
- Working towards CIPD Level 5
- BSL skills or willingness to learn
About the organisation
You will be joining a specialist national charity supporting the health and wellbeing of deaf people across the UK. Services include care, therapy, advocacy, domestic abuse support, and children and young people’s services. Their work is delivered by deaf people for deaf people in British Sign Language, and they are recognised as one of the largest disabled people’s organisations in the UK.
To Apply
You will be redirected to our client’s website to complete an online application for this role, there is also a BSL video translation of the job description.
Other roles you may have experience of could include HR Officer, HR Advisor, HR Administrator, People Officer, People Advisor, HR Coordinator, Employee Relations Administrator. #INDNFP
Thank you!
Hours: Full-time
Pay: Up to £51,100 GBP gross per annual (dependent on experience)
Duration: Permanent
Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)
Do you have the strategic insight and operational expertise to ensure strong and effective financial leadership in a fast-growing humanitarian organisation?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
As UK-Med continues to grow and scale its impact, we are strengthening our financial capacity to meet rising humanitarian needs. In this context, the new Head of Finance (UK) will play a pivotal role in ensuring the strength, integrity and effectiveness of UK-Med’s financial management.
You’ll lead the operational finance function overseeing budgeting, financial reporting, payroll, treasury and grant management, and support for fundraising, ensuring the organisation has the financial resilience to deliver life-saving humanitarian responses around the world.
Based in the UK, this role is central to maintaining high standards of financial governance, supporting sound decision-making, managing risk and ensuring effective systems, policies and processes. You’ll work closely with our Associate Director of Finance and senior leadership team, while leading and developing a high-performing finance team.
This is an exciting opportunity for someone who thrives on supporting operational delivery, ensuring high-quality financial reporting, and strengthening systems. You’ll bring together technical excellence and strong leadership skills, working collaboratively and effectively in a complex, fast-changing environment. Your contribution will directly enable UK-Med to respond rapidly to emergencies and make a tangible impact on people affected by crises.
We offer a competitive salary and benefits, a collaborative and supportive working environment, and the opportunity to make a real difference through humanitarian work.
UK-Med is a growing and ambitious organisation with a passionate team of staff, members, and volunteers. This is a truly exciting opportunity to shape the future of our financial function and support our mission to provide healthcare in emergencies worldwide.
How to apply
We strongly recommend that you read the Candidate Information Pack – Head of Finance (UK) - November 2025 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through ouronline jobs portal.
Response to the following question:
- A detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification
Please apply as soon as possible and no later than Tuesday 2nd December 2025
Candidates who meet the eligibility and salary thresholds for visa sponsorship may be considered. However, it’s important to note that the role is based in the UK, and regular attendance at our Manchester HQ is expected. Therefore, candidates currently based outside the UK would need to be willing to relocate if successful.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.