Supporter care manager jobs in Liverpool

Reporting to: Head of Business Development

Direct reports: None

Location of work: Home based in Scotland. This post holder will be based at home with regular travel across Scotland. The role will involve some irregular travel across the rest of the UK. Travel expenses will be paid in line with our Travel Expenses Policy.

Contract type: Full-time, 35 hours per week, flexible hours may be considered. The role may require occasional evening and weekend work

Contract Length: Permanent

Salary: £37,500

BACKGROUND

The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies.

Magic Breakfast provides a nutritious breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive.

To support the delivery of this strategy, we are evolving our Business Development function and creating a new Business Development Manager – Scotland role. This role will unlock opportunities in Scotland across public funding, trusts, foundations, philanthropy and partnerships, ensuring Magic Breakfast grows its income sustainably across devolved nations.

JOB PURPOSE

The Business Development Manager – Scotland will drive income growth and strategic partnerships in Scotland. Reporting to the Head of Business Development, this role will take a lead in developing both public funded income and philanthropic support (trusts, high-net-worth individuals and corporate partnerships).

The postholder will work closely with the Head of Major Giving (Trusts & Philanthropy) and Head of Partnerships in England to ensure joined-up approaches, while developing extensive networks and relationships across Scotland’s funding and commissioning landscape.

This role is both externally focused — cultivating relationships with commissioners, funders, and partners — and internally collaborative, aligning with colleagues across Magic Breakfast to maximise opportunities and deliver against the organisation’s strategic plan.

Key responsibilities:

Leadership and Strategy

• With support from the Head of Business Development, lead the development and delivery of the Scotland Business Development and Fundraising Strategy, ensuring alignment with Magic Breakfast’s UK-wide income priorities, wider organisational strategy, and any Scotland-specific plans across Service Delivery and Policy & Engagement.

• Act as the lead advisor on business development in Scotland, providing insight, guidance and recommendations on market trends, risks and opportunities.

• Build and maintain a robust pipeline of opportunities across public and philanthropic income streams, ensuring accurate forecasting and reporting.

Public Funding

• Identify and secure public funded service contracts in Scotland, particularly with local authorities, education commissioners, and government departments.

• Work with the Policy and Engagement team to develop opportunities with national and regional agencies (e.g. Public Health Scotland, NHS boards, Integrated Joint Boards, Community Planning Partnerships) to embed breakfast provision into wider public health, wellbeing and education strategies.

• Engage with local authority frameworks, grants and tendering processes, positioning Magic Breakfast as a trusted delivery partner for both statutory and discretionary funding streams.

• Build strong partnerships with consortia, third sector networks, and intermediary bodies to access collaborative commissioning opportunities and joint delivery models.

• Monitor and respond proactively to changes in the Scottish Government’s commissioning priorities (e.g. child poverty, attainment challenge, early years and family support, wellbeing economy), aligning proposals with policy drivers.

• Lead the preparation of tenders, bids and commissioned service proposals, ensuring they are compelling, evidence-led and costed appropriately to reflect the value of Magic Breakfast’s offer.

• Ensure clear processes for the qualification, negotiation, contracting and reporting of income agreements, working closely with Finance, Service Delivery and Policy colleagues.

• Collaborate closely with the Business Development Manager responsible for public funded income in England and Wales to ensure a joined-up UK-wide approach to opportunities, share intelligence on successful models, avoid duplication of effort, and apply lessons learned from to maximise income growth.

• Align Scotland’s approach with national frameworks, campaigns, and strategic priorities, ensuring that proposals, tenders, and partnerships complement work happening in other devolved nations.

• Explore blended income opportunities, integrating public funded income with potential corporate partnerships or philanthropic support to maximise funding and sustainability.

Philanthropy and Partnerships

• Develop and manage a pipeline and portfolio of Scottish-based trusts, foundations, family foundations, high-net-worth individuals (HNWI), and philanthropists, including those with devolved nation-specific remits. This will include working closely with the Prospect Research Manager and Major Giving colleagues to identify and qualify new opportunities, and to re-engage lapsed supporters in Scotland,

• Take responsibility for cultivating relationships, preparing compelling cases for support, and personally soliciting major gifts (five- and six-figure level), securing multi-year, transformational commitments.

• Work collaboratively with the Major Givings Leads and the Head of Major Giving to integrate Scottish funders into the UK-wide prospecting and stewardship framework, maximising opportunities for uplift and avoiding siloed engagement.

• Deliver high-quality, values-driven donor journeys for Scottish prospects and supporters, including bespoke engagement opportunities such as school visits, events, and briefings that connect funders directly with impact.

• Build relationships with corporates headquartered or operating in Scotland, coordinating with the Head of Partnerships to ensure Scottish corporate engagement complements and aligns national partnerships, avoid duplication, and develop bespoke proposals and stewardship plans where appropriate.

• Contribute to the design and delivery of fundraising campaigns or initiatives with a Scottish focus, ensuring they complement national activity and align with the organisational fundraising strategy.

• Collaborate with the Prospect Research Manager and Major Giving colleagues to identify and qualify new opportunities, and to re-engage lapsed supporters in Scotland,

• Represent Magic Breakfast externally within Scotland’s philanthropy and fundraising networks (e.g. Scotland Fundraising Conference, Association of Charitable Foundations Scotland, SCVO events), raising profile and building new connections.

Collaboration and Internal Contribution

• Work closely with colleagues across the wider fundraising department to ensure Scottish funders and opportunities are aligned with team specific strategies and the overall fundraising goals and objectives

• Share intelligence and relationships with colleagues in England to strengthen organisational-wide fundraising and business development.

• Collaborate with Policy & Engagement colleagues to ensure business development opportunities are aligned with advocacy and campaigning priorities.

• Contribute to a culture of openness, collaboration and innovation across the Business Development team.

Financial Processes, Reporting and Compliance

• Contribute to business development planning, budgeting and forecasting processes, highlighting risks and opportunities to income.

• Ensure accurate recording of pipelines, income and activity in Salesforce, with robust monitoring and reporting.

• Ensure all donor and organisational reporting requirements are met and high-quality reports are delivered in a timely manner.

• Ensure all activity is compliant with ethical fundraising standards, safeguarding, GDPR and Magic Breakfast’s policies.

PERSONAL SPECIFICATION:

Knowledge and Experience

• Strong knowledge of the Scottish funding and commissioning landscape, including key trusts, foundations, government bodies and corporate networks.

• Excellent practical understanding of procurement rules and policies as well as tender and budget cycles.

• Proven track record of developing and delivering income growth from a variety of sources, including public funding, philanthropy and partnerships.

• Demonstrable experience of managing the full fundraising pipeline — from prospect research and qualification, through cultivation and solicitation, to long-term stewardship and renewal.

• Hands-on experience of securing and soliciting significant gifts (five- and six-figure level) from high-net-worth individuals, trusts and foundations, with evidence of personally closing gifts at this scale.

• Demonstrable experience of building and stewarding high-level relationships with commissioners, funders and corporate partners.

• Experience of preparing successful tenders, bids and proposals, ideally within education, social impact or the charity sector.

• Experience of cross-team collaboration within a UK-wide or devolved nations context (desirable).

Skills and Abilities

• Excellent communication and influencing skills, with the ability to engage senior stakeholders confidently.

• Strong pipeline management and analytical skills, with a track record of meeting or exceeding income targets.

• Strategic thinker with the ability to evaluate opportunities, prioritise effectively and translate plans into action.

• Highly organised, with strong attention to detail and the ability to deliver high-quality outputs under pressure.

• Strong team player with a collaborative and solutions-focused approach.

• Proficient in Microsoft Office and fundraising/CRM systems (ideally Salesforce), as well as ability to use project management systems (such as Asana).

Other

• Passion and commitment to Magic Breakfast’s aim of alleviating child morning hunger as a barrier to learning.

• Commitment to Magic Breakfast’s values and to Diversity, Equality and Inclusion.

• Willingness to travel across Scotland and the UK, with occasional out-of-hours working for events.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com

Shortlisting - w/c 19th January

Interview 1 - w/c 26th January

Interview 2 - w/c 2nd February

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Job Title: Assistant Shop Manager 

Reporting To: Old Swan Shop Manager 

Salary: £25,570 - £27,401 

Hours: 37.5 hours per week 

Location: Old Swan, Liverpool 

About us: 

 
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year. 

The charity supports a wide range of life-enhancing projects that improve the experience of our amazing young patients. This includes funding specialist medical equipment to ensure our skilled surgeons and clinical teams have access to the most cutting-edge technology and investing in hi-tech distraction equipment proven to reduce pain and anxiety for children during their hospital stay. We also support innovative programmes such as ward musicians, our on-site magician, and dedicated play specialists on every ward. 

In addition, our charity retail operation plays a key role in raising funds and engaging our community. With a presence on-site at the hospital and across local areas, our retail outlets offer a variety of high-quality donated and new goods. Every purchase helps us continue to deliver exceptional care and fund critical projects, while also providing volunteering and community engagement opportunities that extend the impact of our mission beyond the hospital walls. 

About the role: 

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan. 

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks: 

You will play a vital role in supporting the Shop Manager to lead, motivate, and develop a team of dedicated employees and volunteers, fostering strong community engagement and maximising the shop’s impact. This includes encouraging and harnessing the gifts of time from volunteers, goods from donors, and income from customers. As a visible and active ambassador for Alder Hey Children’s Charity on the high street, you will ensure the shop reflects the Charity’s values and purpose in all that it does. You will also support van collections and deliveries, helping to ensure the smooth and efficient transport of donated goods, while representing the Charity with enthusiasm and professionalism. 

Income generation: 

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met. 

• Support the team to maximise income from Gift Aid on donated products. 

• Support the team to maximise income via our online platforms. 

• Support the team with arranging van deliveries/collections daily.

• Work with the wider Charity team to promote and support fundraising activities and events. 

• Explore ways to maximise sales via events, donation drives, pop-up shops etc. 

• Cash up the till at the end of shift and ensure banking documents are completed. Investigate any discrepancies and report them to the Manager. 

• Support with ensuring the money is ready and accessible for cash collection.

• Open and close the shop at the appropriate times.

Volunteers: 

• Support and management of a team of volunteers. 

• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards. 

• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager. 

• Help to provide and support ongoing training and development for volunteers. 

• Work and treat employees, volunteers and stakeholders in accordance with the Charity’s values. 

• Health & Safety (in conjunction with Shop Manager) 

• Ensure the shop adheres to Retail Health and Safety regulations. 

• Implement good Health and Safety practices to help protect employees, volunteers, and customers. 

• Help to ensure employees and volunteers are trained in manual handling. 

• Help maintain the cleanliness of the shop and behind the scenes areas.

• Stock Control (in conjunction with Shop Manager) 

• Ensure continuous, sufficient levels of high-quality stock. 

• Be responsible for deliveries and stock controls. 

• Ensure stock is appropriate to the business and priced accordingly. 

• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates. 

• Ensure visual merchandising is a high priority, with products featured prominently in window displays. 

Customer Service: 

• Be professional, patient and have a ‘people-first’ approach to customer services. 

• Be committed to the principles of equality, diversity, and collaborative working. 

• Set high standards of cleanliness, display and merchandising. 

• Establish quality standards, consumer safety and ensuring continuity. 

• Play a key role in enabling the shop to represent the Charity’s values.

Other Duties: 

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Any other reasonable duties as required by your line manager. 

The Charity retail team are currently conducting a four-day working week trial, due to end on 30 June 2026. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four-day working week. The trial is monitoring the benefits of a four-day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30 June 2026 to agree the next steps, based on an assessment of the trial period; the four-day working week trial may be ended, extended or adopted permanently. 

Our Values 

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

How to apply 

You can apply by clicking the link below. Applications must include your CV and a covering letter which answers the following questions: 

• How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

• Why do you want to work for Alder Hey? 

Additional information is included within the Job Description and Person Specification. If you have any questions about the role please contact the People Team.

Closing date: Monday 19th January 2026 

Interview date (to be held at Alder Hey Children’s Charity Shop – Old Swan): Tuesday 27th January 2026

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.

The Vacancy

Individual Giving Officer 

Salary: £30,255 - £37,732 
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week 
Contract: Permanent position 

We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community. 

About the Role 

As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support. 

You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience. 

Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families. 

This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.

About You 

You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection. 

You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement. 

You’ll thrive in this role if you: 

• Love building long-term supporter relationships 

• Enjoy taking ownership and seeing campaigns through end to end 

• Use insight and analysis to inform decisions and improve performance 

• Are organised, detail-focused and calm under pressure 

• Value collaboration and shared success 

• Care about delivering work that is compliant, ethical and supporter-first 

About the Team 

You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support. 

Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do. 

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

• Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction. 

Closing date: 23rd January 2026

Please note: We may close this vacancy early should we receive a high volume of strong applications.

Are you a people-focused fundraiser who loves building relationships and bringing ideas to life? Humanimal Trust are looking for a proactive, enthusiastic and highly organised Fundraising Officer to support our fundraising activity and help deliver inspiring campaigns and events that make a real difference. 

About the role: 

Reporting to the Fundraising and Partnerships Manager, you’ll play a key role in supporting fundraising activity across the charity, helping to deliver events, campaigns and supporter communications while ensuring our supporters feel valued, informed and inspired.  

This is a part-time, remote role (20 hours per week), with occasional UK travel for meetings and events. 

As our Fundraising Officer you will: 

• Support a programme of fundraising events, including research, planning, logistics, budgeting and evaluation 
• Assist with the development of new fundraising initiatives and campaigns 
• Deliver first-class supporter care and respond to fundraising enquiries 
• Build and maintain strong relationships with supporters and volunteers 
• Maintain accurate supporter data and generate reports to support fundraising strategy 

You’ll bring 

• Relevant experience and a genuine interest in fundraising and supporter engagement 
• Confidence working with databases and digital platforms, particularly Salesforce 
• Excellent communication and relationship-building skills 
• Strong organisational and administrative skills 
• The ability to manage multiple priorities in a remote working environment 

What’s in it for you? 

• A flexible, part-time role (20 hours per week) 
• Remote working, with occasional UK travel 
• Salary of £28,000 FTE (£14,000 pro rata) 
• The opportunity to be part of a passionate, supportive team 
• The chance to make a tangible impact through meaningful fundraising work 

ESPE is Europe's leading and largest charity focused on improving the clinical care of children and adolescents with endocrine conditions.  We aim for excellence in clinical care, research and education through innovation, collaboration and technology. Our charity is growing its membership and activities at pace, and we are now searching for a Finance Manager who will be the first member of the permanent staff team who is a qualified accountant. 

The Finance Manager role will make a significant difference to how we manage our finances, at an operational and strategic planning level.  We are looking for an individual who is excited by the prospect of transforming our financial governance and management. 

Role overview:

The Finance Manager will work closely with the CEO, Treasurer, and bookkeeper to manage daily financial functions, ensure regulatory compliance, and drive financial performance - including budgeting and forecasting. 

• Contract and working conditions: This is a fixed-term role (initially 18 months) which we envisage will transition to a permanent position. Hours will initially be 17.5 hours per week with remote and flexible working arrangements. Candidates must have the right to work in the UK and be based in the UK.

• Strategic responsibilities: The Finance Manager will support financial target delivery, ensure robust financial systems, and align financial processes with organisational growth and strategy. 

• Operational duties: Responsibilities include preparation of management accounts and all financial reporting, cash flow forecasting, grant management, VAT and tax compliance, audit support, and process improvements. The role also involves liaising with external suppliers and stakeholders and overseeing payroll and pension scheme implementation and management.

• Governance and compliance: The Finance Manager will ensure adherence to the requirements of the Companies Act, Charities Act, and HMRC regulations, ensuring we prepare and submit our statutory accounts on time.  You will coordinate the annual audit, review internal controls, and report financial risks to the ESPE leadership.

• Leadership and collaboration: The role includes providing financial guidance to coordinators and teams to support informed decision-making. 

• Required experience and skills: Candidates must be a qualified accountant (ACA/ACCA/CIMA/AAT/ICAEW) with at least three years experience in financial or management accounting, preferably in a professional body or learned society. Proficiency in accounting software, and having significant knowledge and understanding of VAT (ideally across Europe), analytical skills, communication, and project management skills are essential. 

• Personal attributes: The ideal candidate will demonstrate strong attention to detail, resilience, collaborative skills, ability to manage multiple priorities, and alignment with ESPE’s mission. You should be proactive, enjoy challenge, be capable of working under pressure, and skilled in influencing and strategic thinking. Must be willing to travel to Europe as required (2-4 times per annum).

Benefits:

• 30 days annual leave, plus UK Bank Holidays
• Flexible working
• Matched pension scheme (up to 7% of salary) 
• Employee assistance programme
• European travel

First interview date: 20th February, online.

Do you enjoy building meaningful connections and supporting people to achieve their goals?

We have a fantastic opportunity for a Community Relationship Fundraiser to join our Fundraising Team at the Motor Neurone Disease (MND) Association. You will be helping people to raise money which will go towards our vital work supporting the MND community. You will ensure our supporters feel valued while helping to maximise income for the Association. A home-based role which supports our north region including Lancashire, Greater Manchester, Yorkshire, County Durham, Tyne and Wear, Cumbria and Northumberland. The Community Relationship Fundraiser will play a vital role in building strong relationships and delivering excellent supporter care.

Key Responsibilities:

• Remotely steward fundraisers in your area, working with internal teams to provide the best experience.
• Deliver excellent supporter care, ensuring fundraisers feel engaged and motivated.
• Collaborate with the wider community team to ensure consistent processes and accurate records.
• Ensure funds raised are received correctly and within agreed timescales.
• Make sure all fundraising activities comply with law, best practice, and internal policies.

About You:

• Experience in fundraising, sales, or account management.
• Experience coaching and motivating people to achieve goals.
• Experience of working to income targets.
• Excellent communication skills across phone, email, and face-to-face.
• Respectful of diverse backgrounds and committed to inclusivity.
• Able to build and maintain positive relationships.
• Good time management skills with the ability to prioritise and multitask.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

As a Community Relationship Fundraiser, you will help ensure supporters feel valued and inspired, while contributing to the long-term success of the Association. If you are ready to take on this rewarding role, we would love to hear from you.

Do you enjoy building strong relationships and helping others achieve their fundraising goals?

At the Motor Neurone Disease (MND) Association, we are looking for a Relationship Fundraiser to join our team on a 10-month Fixed Term Contract. This is a fantastic opportunity where you will help strengthen connections with individuals, local businesses, and our branches and groups face-to-face across the region. This is a rewarding opportunity to make a real difference by supporting fundraisers, delivering events, and ensuring every supporter feels valued.

This is a home-based role with travel requirements across: Lancashire, Manchester and South & West Yorkshire.

Key Responsibilities:

• Develop and deliver community and local business fundraising events in your region.
• Provide a tailored supporter journey through a range quality communications including meetings, calls and emails.
• Support our branches and groups to grow income from local events, trusts, and corporates.
• Build strong relationships to maximise fundraising potential and engagement.
• Ensure funds are processed accurately and on time.
• Collaborate with the wider community team to maintain consistent processes and accurate CRM records.
• Represent the Association at events, presentations, and local media opportunities.
• Ensure all fundraising activities comply with law, best practice, and internal policies.

About You:

• Experience in community fundraising or relationship management.
• Experience coaching and motivating people.
• Confident using CRM databases with knowledge of GDPR.
• Inclusive and respectful of diverse backgrounds and perspectives.
• Passionate about inspiring supporters to reach their fundraising goals.
• Strong communication skills with tact and diplomacy.
• Excellent attention to detail across written and verbal communication.
• Track record of working to income targets.
• Ability to work evenings and weekends when required.
• Full clean driving licence.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

At S.A.L.V.E. we believe:

- No young person should have to live or work on the streets

- Young people who have lived and worked on the streets deserve the chance to fulfil their potential

- Young people on the streets should have trustworthy, supportive adults around them

With the generous help of our supporters, S.A.L.V.E. works with children on the streets of Jinja, Uganda, so they have the opportunity to leave their difficult pasts behind them and move forward, towards a brighter future.

We have Drop in Centres and Street Outreach services for children currently living on the streets. We offer short term residential care in our Halfway Homes or Drug Rehabilitation Centre to help children to transition off the streets, and follow up care and support for when a child has been resettled home to their family. We also offer educational support, and/ or business skills start up and training where assessed to be needed to help a child to settle home successfully and to ensure their family can thrive in the long term.

We are looking to recruit a new CEO who believes in our vision that there should be “No Street Called Home” for children living on the streets in Uganda and who wants to help us to grow this impact and further change children’s lives.

Our Journey

S.A.L.V.E. International was founded in 2008 by Helen Huthwaite and Nicola Sansom. Since then, we have gone on to resettle 978 street connected children with their families. We have also supported 378 young people through education, rehabilitated over 1000 street connected children at our Residential Centre and initiated 495 small businesses to support families. Over the years, our advocacy work has included being part of Small Charity Week in the UK parliament, and being part of a delegation to the UN with the Consortium for Street Children.

Today we employ 4 staff in the UK and 27 in Uganda. Our annual turnover is approximately £300k. New developments in our work include sports programming and a very promising tailoring course. We are well on track to achieve our 2022-27 strategic goals - reaching more children, expanding support for girls, strengthening families and improving our funding sustainability.

Looking forward, the demand for our services continues to grow, whilst charities in general are facing a very difficult financial position. We are looking for a Chief Executive Officer who will consolidate and develop existing initiatives and continue to diversify our provision. They must be able to enhance our efforts to improve our long-term financial sustainability. Working in collaboration with the Board, they will develop our next strategic plan in line with our vision and values.

Job Purpose

● To be a visionary who drives forwards and maximises the impact of the organisation. Working with the Board of Trustees to ensure that a strong vision with clear strategic planning is in place for the organisation to best benefit our service users.

● To work with the Ugandan and UK team to develop and improve our existing programmes of work for the organisation to best benefit our service users.

● To oversee the budget, finance and risk management of the organisation.

● To oversee our fundraising strategy and grow relationships with new and existing funders to a high standard ensuring that maximum potential support is achieved.

● To proactively identify prospects, approaching and winning resources from new partnerships in the wider community to best meet S.A.L.V.E.’s aims and objectives.

● To raise awareness of the work of S.A.L.V.E. International and oversee our advocacy and communications strategy and implementation.

Key Activities

The following activities are intended as a guide to the main responsibilities of the post and are not an exhaustive list of duties and tasks.  The post-holder may be required to undertake other duties that are not listed below, at the direction of the Board.  The job description may be amended from time to time after consultation with the post holder.

STRATEGY

• Lead the organisation by working collaboratively with our global team of staff, volunteers, and board members to ensure a strong strategic plan is in place, which is reviewed and improved over time to maximise the organisation’s impact.

FUNDRAISING

• Leading and championing our fundraising strategy. Helping to develop our one off and regular financial supporters through finding new opportunities and networks, giving talks, ensuring quality timely communications, and reporting to existing supporters.
• Supporting and co-working with our Development Manager to research new application prospects, and helping to maintain and develop the income from our existing network of corporate, organisational and Trust and Foundation partnerships and donors. This includes writing and reviewing funding applications and reports as needed.
• Lead on the drafting of larger or multi-year funding applications, with support from the Development Manager to finalise.

FINANCE

• Overseeing the budget and financial management of the organisation to ensure the organisation’s long term sustainability and sound financial management, including creating the annual budget for approval by the UK Board.
• Collaboratively reviewing the charity’s financial controls and performance, including a final review of the monthly accounts (UK and Uganda), and overseeing the internal audit of our accounts with the finance committee.
• Ensuring the organisation is financially compliant according to the Charities Commission and meets all statutory requirements.

HR

• Recruiting, training, developing and managing staff and volunteers in the UK to help to build the capacity of the organisation as needed. This currently includes line managing: Ugandan Country Director, Development Manager, Communications Manager
• Support the Country Director with recruitment in Uganda.
• Creating a strong sense of team spirit and a culture of appreciation and reliability within the team by reinforcing organisation values and ensuring accountability.

GOVERNANCE

• Working closely with and supporting our UK and Ugandan boards to ensure that the governance of the organisation is strong.
• Lead on creating, reviewing, and developing policies, procedures and systems, including but not limited to ensuring quality safeguarding and risk management for the organisation.
• Ensure the organisation is appropriately prepared for potential risks
• Ensuring the organisation is compliant according to the Charities Commission and meets all statutory requirements.

COMMUNICATION

• Overseeing the communications strategy of the organisation, ensuring the website, social media, newsletters, annual report and mailings out to supporters are kept up to date by supporting our Communications Manager. This includes drafting and checking copy and promoting and marketing events and campaigns for the organisation to raise funds and awareness.
• Being an advocate for the organisation, by seeking and maximising opportunities to represent the organisation, to help raise awareness and support for the work we do and the needs of street connected children generally.

PROGRAMMES and OPERATIONS

• Leading and collaborating with the wider team to develop and improve our programmes through regular evaluation and learning reviews.
• Support the Country Director to ensure the organisation operations function smoothy, and that the strategic plan can be implemented.

PARTNERSHIPS

• Representing S.A.L.V.E. in partnerships and networks such as the Consortium for Street Children to ensure that we are making the most of funding, partnership and advocacy opportunities.
• Manage relationships with key partners in the UK and internationally, to ensure we are collaborating to achieve the greatest impact.

SAFEGUARDING

• To be the Safeguarding Lead within the organisation, and continually strengthen safeguarding as a priority in all our work.

MONITORING AND EVALUATION

• Support the Development Manager with the effective functioning of the organisations M&E system, Upshot. Ensure all team members are meeting their monitoring, evaluation and learning obligations and objectives.

SKILLS REQUIRED

ESSENTIAL CRITERIA

Fundraising and External Relations

• Proven and demonstrable track record of securing income from multiple sources, including Trusts and Foundations, corporate partners or institutional donors.
• Direct experience of preparing, writing, and managing significant funding applications, including multi-year or high-value proposals.
• Ability to represent an organisation confidently to donors, partners and external stakeholders, including through public speaking and networking.

Leadership and Management

• Senior leadership or management experience within the charity or social purpose sector, with evidence of leading teams, managing performance and developing organisational capacity.
• Demonstrable ability to build and maintain positive working relationships across teams and stakeholder groups.

Strategic and Operational Capability

• Proven ability to develop, review and implement strategies, organisational systems, policies and procedures that support growth, quality and compliance.
• Strong understanding of budgeting and financial oversight, with experience of interpreting financial information to inform decision-making.

Governance, Compliance and Safeguarding

• Knowledge of charity governance expectations and safeguarding responsibilities, ideally within organisations working with children or vulnerable groups.
• Commitment to good practice, ethical leadership and accountability.

Personal Attributes

• Highly proactive, solution-focused and resilient, with evidence of managing challenges constructively.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Friendly, approachable and values-driven, with clear alignment to S.A.L.V.E.’s mission and work.
• Willingness to be ‘hands on’.

DESIRED CRITERIA

Fundraising

• Experience of cultivating and stewarding significant individual donors or corporate sponsors over time.
• Experience of delivering presentations, talks or fundraising-driven events to external audiences.

International and Cross-Cultural Experience

• Experience working in an African context or supporting programmes delivered within Africa.
• Previously lived or worked in Uganda, or having strong personal ties or lived experience relevant to the Ugandan context.

Leadership and Governance

• Experience of working collaboratively with a Board of Trustees or equivalent governance body.
• Experience of leading organisational change or growth phases.

Monitoring, Evaluation and Learning

• Experience using programme data or M&E systems to inform fundraising proposals, impact reports or strategic decision-making.

Qualifications

• Relevant academic, management or professional qualification (e.g., international development, charity management, safeguarding, finance, leadership).

FURTHER INFORMATION

Reporting to: UK Board

Location: Remote, with travel in the UK and to Uganda

Working Hours: Full Time, 37.5 hours per week

How to Apply:

Please send your CV and a one page covering letter.

Your cover letter should clearly demonstrate how you meet the job specification above, and why this role is suitable for you.

Applications without a covering letter will not be considered.

Please note: You must already have the right to live and work in the UK to apply for this role.

Closing Date: Sunday 25th January 2026, 6pm

Note: Shortlisted candidates will be asked to complete a written task during the week commencing 2nd February.

Expected Interviews Dates:

- First Round (virtual): 10th and 11th February

- Second Round (in-person): Week commencing 23rd February

Anticipated Start Date: As soon as possible

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Working location: mostly remote work with some travel required. Based in the north/central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area  as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets. 

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision. 

What we offer:

· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown) 

· Birthday day off 

· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri) 

· Enhanced sick pay and compassionate leave 

· Death in service benefit 

· Pension 

· Employee Assistance Programme 

· Clinical supervision and excellent support 

· A rewarding role with purpose 

· Be part of a skilled, friendly team with an engaged Board of Trustees 

· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to) 

Who we're looking for 

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate. 

Essential Requirements: 

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed) 

• Resident in the north/central area of the South West Region. 

• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 

· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users. 

• Competency in I.T skills to work remotely. 

Desirable Experience: 

Comprehensive understanding of the processes involved in the criminal justice system and coronial process 

Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.  

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview. 

An enhanced DBS check is required due to the sensitive nature of our service. 

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat. 

We are looking for a HR Assistant to support the continuous improvement of care and services within our hospice.

This is a rewarding role for someone who is passionate about people and ensuring the highest standards of care for patients, families, and staff.

About the Role

Hours per week – 22.5 hours per week

Salary - £12.27 per hour

Working closely with managers and the wider team, you will play a key role in supporting processes across the hospice. You’ll help us stay compliant, learn from feedback, and keep improving how we support our people and processes.

Key responsibilities include:

• Supporting managers in meetings and offering guidance and support through processes
• Maintaining accurate records and minutes of meetings
• Assisting with recruitment
• Supporting policy reviews and document control
• Helping coordinate training and development across the wider team
• Liaising with teams across the hospice to support process improvement initiatives

About You

We’re looking for someone who is:

• Highly organised with strong attention to detail
• CIPD Level 3 qualified (minimum)
• Confident using IT systems, databases, and Microsoft Office
• Able to handle sensitive information with discretion and professionalism
• A strong communicator with a collaborative approach
• Committed to the values of hospice and palliative care

Previous experience in HR, healthcare, or a regulated environment would be an advantage, but we also welcome applicants with transferable skills and a willingness to learn.

Please apply by submitting a completed application form to our HR department 

Halton Haven Hospice is an Equal Opportunities Employer

All appointments are subject to Disclosure Barring Service checks

We reserve the right to close a job advert early where sufficient applications have been received.

We are looking for a Volunteer Co-Ordinator to support the continuous improvement of care and services within our hospice.This is a rewarding role for someone who is passionate about making a difference, our service and ensuring the highest standards of care for patients, families, and staff.

About the Role

Hours per week – 22.5 hours per week

Salary - £12.27 per hour

You will play a pivotal role in ensuring volunteers feel valued, well-trained and supported, enabling them to make a meaningful contribution to our hospice and services.

Key responsibilities include:

• Recruiting, inducting and training of volunteers.  
• Main point of contact for volunteers to provide support and guidance
• Matching volunteers to roles that suit their skills, availability and interests
• Maintain accurate records
• Positive relationships with the wider team and stakeholders to promote effective volunteer involvement
• Recognise and celebrate volunteer contributions to encourage engagement and retention
• Gather valuable volunteer feedback and use insights to improve the volunteer programme

About You

We’re looking for someone who is:

• Passionate about volunteering and community engagement
• Highly organised with strong communication skills
• Confident using IT systems, databases, and Microsoft Office
• Able to motivate, support and build positive relationships
• Experience of working with volunteers or co-ordinating people (desirable)
• Committed to the values of hospice and palliative care

Previous experience in healthcare, or a regulated environment would be an advantage, but we also welcome applicants with transferable skills and a willingness to learn.

Please apply by submitting a completed application form to our HR department

Halton Haven Hospice is an Equal Opportunities Employer

All appointments are subject to Disclosure Barring Service checks

We reserve the right to close a job advert early where sufficient applications have been received.

The Ripple Pond supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans.

We value your individuality, skills, professionalism, and passion for making a difference in this role.

We don’t measure candidates by age, gender, background, accent, community, sexual orientation, or heritage.

We understand that few people will arrive fully equipped to meet every requirement of this role on day one.

What matters is that you are an excellent communicator- someone who listens well, manages time effectively, and demonstrates resilience.

You must be comfortable discussing challenging topics, this includes facilitating conversations around issues like addiction, mental health, suicide, menopause, domestic abuse and the complexities of family life.

Please note: The Ripple Pond is more than a charity - it’s a dynamic, supportive community that transforms lives. We thrive on care and exceptional communication, and we need someone who shares these values.

Key Responsibilities:

• Onboarding new Members (service users), understanding their needs, and providing tailored support.
• Delivering services primarily online/remotely, with occasional travel for networking, building partnerships, and attending events or meetings.

What We Offer:

As an organisation committed to accessibility, inclusion, and social mobility, we’ll support your well-being and professional development throughout your employment.

You will have access to our Employee Assistance Programme throughout your employment.

Encouragement to Apply:

We view applicants as well-rounded individuals. If this role resonates with you but you’re concerned about gaps in your CV, qualifications, or experience, we encourage you to apply. We care about your potential as much as your background.

NOTE: Please ensure your covering letter explains how you meet the roles requirements as outlined in the Job Description and Person Specification Document (Attached)

This is an exciting and pivotal leadership role at the heart of Kinship’s digital transformation. You’ll lead a talented and ambitious team to deliver and develop live digital services, accessible content and user-centred products that kinship carers rely on to access support.

This role does not own all services delivered through digital channels. It owns selected shared digital products while also enabling teams across Kinship to deliver their work effectively through digital platforms, content and journeys, while teams retain ownership of their services and outcomes. You’ll provide leadership on standards, user experience, accessibility and innovation.

Context:
Kinship is expanding its reach and digital capabilities, and our digital platforms are central to how we deliver services at scale. In 2024, we launched a new website bringing together all content and services under one home, and introduced Kinship Compass, a postcode search tool that helps kinship carers find relevant local and national support.

Alongside this, we have been developing a new AI-powered tool to help kinship carers access trusted information quickly and accurately, 24/7. You will lead the evolution of these digital services ensuring they are safe, ethical, resilient and data-informed, and that innovation is always grounded in reliability, safeguarding and user trust.

You’ll play a key role in the Department for Education funded national Training and Support Service, ensuring kinship carers can easily access and book high-quality training through our digital platforms.

You’ll oversee content design in collaboration with internal and external subject experts and kinship carers themselves and lead the digital and content streams for Kinship Minds, including the development and delivery of our e-learning platform and curriculum.

This role sits at the intersection of digital service delivery, product development and content design. At Kinship, content design is distinct from communications or marketing. It focuses on designing clear, accessible and trauma-informed information, learning content and user journeys that enable kinship carers to understand their options, make decisions and access support. Content is treated as part of the service itself and is central to the quality, safety and effectiveness of our digital platforms.

This is a role for a digital leader who is both strategic and operationally grounded. You’ll balance innovation with delivery, experimentation with governance, and ambition with accountability. You’ll champion inclusive, accessible and co-produced design, ensuring digital products support real-world service delivery and improve outcomes for kinship families.

You will work closely with colleagues in the Communications and Policy team (who sit in a separate department and lead external communications, campaigns and social media) and who own the external communications strategy. You will ensure clear alignment while retaining a distinct focus on digital service innovation, product development and content design.

What you'll be doing:

Digital leadership and strategy

• Lead the Digital and Content Design team, setting clear priorities and building a culture of high performance, accountability and continuous improvement.
• Own and deliver Kinship’s digital strategy and product roadmap, covering the website, Kinship Compass, Kinship Minds, the AI tool and other digital services, excluding marketing and social media.
• Provide digital leadership across Kinship, strengthening capability and effective cross-organisational working.
• Lead responsible digital innovation, ensuring AI and emerging technology are used where they clearly improve service delivery, accessibility and user experience.
• Take accountability for digital budgets, agency relationships and delivery against agreed outcomes, timescales and quality standards.
• Horizon scan and translate external digital developments into practical, service-led improvements for Kinship.
• Contribute to organisational planning, reporting and income generation linked to digital innovation.

Website, content and digital product development

• Lead the ongoing development and innovation of Kinship’s digital platforms to ensure they are user-centred, accessible and continuously improved.
• Oversee the content strategy and governance for Kinship’s website, Kinship Compass and new e-learning platform.
• Work with internal colleagues to improve our workshop booking system.
• Ensure a consistent content design approach across all digital platforms, grounded in user need, plain English, trauma-informed practice and continuous testing and improvement.
• Lead the content design team to develop content for strategic projects working collaboratively with subject experts and kinship carers.
• Work closely with Advice and Training teams to ensure digital platforms and content design support service delivery, quality standards and DfE contract requirements.
• Develop an excellent understanding of end-to-end audience experience and how the website, online content and digital products can drive effective online services and enhance the kinship ecosystem. Map the user journeys across our website and digital products leaving no dead ends.
• Ensure integration across all platforms (e.g. website, telephony, Salesforce, Kinship Minds) to create seamless user journeys for kinship carers and internal teams.
• Embed meaningful participation and co-production with kinship carers in digital service and content development.
• Drive accessibility and inclusion, ensuring our digital services reach and work for all kinship carers, including those with lower digital literacy.
• Ensure strong digital governance, accessibility, documentation and use of insight to continuously improve performance and impact.
• Oversee SEO, analytics and data-driven optimisation to improve engagement, performance and impact.

Type of person we’re looking for:

We’re looking for a service-led digital leader who is as comfortable with operational delivery as they are with strategy and innovation. You’ll understand that digital products are part of how services are delivered, not an add-on, and that reliability, accessibility and trust matter as much as creativity.

You’ll be curious, pragmatic and values-driven, with the judgement to know when to push innovation forward and when to prioritise stability, safety and user confidence.

You are likely to:

• Have led live digital services or products that people rely on, not just content.
• Be comfortable balancing innovation with delivery, and experimentation with governance.
• Think in terms of end-to-end service journeys, not just platforms or pages.
• Be motivated by improving outcomes for people, particularly families experiencing complexity or crisis.
• Value co-production, accessibility and inclusive design as core to good digital practice.
• Bring clarity, calm and consistency to teams working in complex environments.
• Be confident working across disciplines such as digital, services and delivery without needing to own everything.
• Care deeply about doing digital work ethically, safely and well.
• Show commitment to personal development and learning. 

How to apply:
Please apply for the role of Head of Digital and Content by sending a tailored CV and responding to these 4 questions below in the online application process.

Closing date is midnight on Sun 18 Jan 2026, first interview online on Thurs 22 / Fri 23 Jan 2026 and second interview in person on Thur 29 Jan 2026. 

1. What attracts you to this role at Kinship, and how does your experience prepare you to lead digital services, content design and innovation in the context of kinship care and families experiencing complexity or crisis? (250 words max)
2. Give an example of where you introduced or explored digital innovation (for example AI, automation or new platforms) in a service context. How did you balance innovation with reliability, safeguarding or user trust? (250 words max)
3. Describe a time you used content and/or service design to help people understand complex information or access support. How did you identify user needs, test what worked, and ensure the content enabled action rather than just engagement?(250 words max)
4. This role leads a small but mighty remote and dispersed team. How have you managed remote teams to maintain clarity, wellbeing, accountability and delivery? Please include a practical example. (250 words max)

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.

• 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown).

• Employee Assistance Programme (24/7 confidential advice line and counselling).

• Charity Worker Discounts. 

Administration Assistant

Hours: 25 hours worked over five days a week + ‘full time’ for events and meetings including evenings and weekends as needed.

Salary: £27k pro rata for 25 hours a week = £19,300 per annum.

Benefits: Contributory pension, flexible working, generous holiday allowance.

Location:  Fully remote plus attending on site events and meetings as required.

First Interviews - face to face in London: 22 January 2026

Second Interviews (via Zoom): Friday 30th January 2026

About The Role:

The British Elbow and Shoulder Society (BESS) are looking to recruit an Administration Assistant.  Reporting to and working alongside the Senior Operations Manager and Conference Organiser, the responsibilities of this role include but are not limited to:

• Database and record management. 
• Committee and event support.
• Correspondence and communication.
• Attending and supporting meetings and events.
• Application and membership processing. 
• Website and social media administration.
• Financial administration.

About You:

We are looking for an organised, accurate and effective multitasker and team player who can demonstrate hands-on experience in various aspects of administration and planning to ensure the effective and efficient day to day operation of BESS.

You must also be a proactive, self motivated, team-worker with good communication skills who can work collaboratively with many stakeholders. 

About BESS:

The British Elbow & Shoulder Society, also known as BESS is a membership organisation and registered charity, that provides education and research opportunities to upper limb orthopaedic surgeons and allied health professionals.

How to apply:

If you are interested in this role as set out in the job description and can meet the requirements detailed above, then we would love to hear from you straight away as applications will be considered on a rolling basis.

To apply for the role, please send your CV along with a covering email that sets out how your skills and experience would help you to meet the role specification to our recruiter.

BESS is committed to equality and creating an inclusive and diverse culture.  We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support.  If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us.

Information about BESS and its work can be found online.

Closing date: 9 January 2026.

First Interviews - face to face in London: 22 January 2026

Second Interviews (via Zoom): Friday 30th January 2026

Please note if you have not been contacted by the end of January then your application has been unsuccessful.

No agencies please.