Supporter care manager jobs in liverpool

About This Job

This is an exciting role in Army Cadet Headquarters which provides administrative support to the functional delivery areas of the syllabus. We are looking for a person to bring their skills, enthusiasm, and personal credibility to the team and support administration across both our volunteer staff and employed workforce.

This post is primarily to support DofE and First Aid but may, where required, be surged to cover short term administrative responsibilities for other activity areas.

This position is a permanent full-time post (40 hours per week) which will be home-based. However, regular travel across the UK attend events and meetings will be required.

Essential Skills

§  Experienced and skilled administrator and planner, who can work under own initiative in both office and remote environments.

§  Demonstrable success in establishing effective working relationship across a range of organisations at all levels.

§  Excellent written and verbal communication skills.

§  IT literate; experienced user of Microsoft office with experience in using document management systems, such as SharePoint.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK, you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 30th November 2025. Please note, AI should not be used to produce either the covering letter or CV.

Interviews will be held week commencing Monday 15th December, via Microsoft Teams.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

About StreetVet

Homelessness continues to rise across the UK, and for many individuals experiencing it, their pet has been a vital and integral part of their life, often long before they lost their home. The bond between a person and their animal can be profound, offering emotional support, companionship, and a sense of purpose. For many, their pet’s wellbeing is a top priority, even in the most challenging circumstances. 

Accessing veterinary care while living on the streets, sofa surfing or living in a hostel or temporary accommodation provider can be incredibly difficult. That’s where StreetVet comes in. We are an award-winning national charity and a registered veterinary practice with the RCVS, providing free, accessible vet care to pets belonging to those experiencing homelessness across the UK. Our dedicated team of volunteer veterinary professionals deliver essential services where support is needed. We take our experience out of the consulting room and onto the pavements to provide the same first opinion vet care you would expect to receive in a practice. 

StreetVet also works to remove barriers to accommodation and homelessness service through our Accredited Hostel and Day Centre Scheme, which helps hostels, day centres, and hubs implement positive pet policies and become pet-inclusive. This includes free veterinary care for registered pets, staff training, essential pet supplies, and access to virtual vet consultations via our telemedicine platform. The scheme empowers hostels to welcome pet owners without forcing them to choose between a roof over their head and their beloved companion. 

How Our Work Is Making a Difference 

For someone experiencing homelessness, their pet can be a lifeline, offering unconditional love, emotional stability, and a reason to keep going. Many of our clients may have faced trauma, relationship breakdowns, addiction, and mental health challenges, making it difficult to build trust. StreetVet’s approach is rooted in compassion and accessibility, meeting people where they are to ensure no one is excluded from care. 

Operating in more than 20 locations currently across the UK and growing each year, we provide free essential and emergency veterinary services that keep pets healthy and happy. In doing so, we nurture a bond that is healing and empowering, helping people rebuild their lives, reconnect with their communities, and move forward together with their pets. 

Together with the critical support of a host of renowned organisations backing our team, StreetVet is changing the future for the pets of those experiencing homelessness who may otherwise have to go without the care they need and deserve. 

Role Description

The Hostel & Day Centre Coordinator (North) will work closely with the Hostel and Day Centre Manager and the Coordinator (South) to ensure the effective administration and smooth day-to-day operations of the StreetVet Accredited Hostel & Day Centre Schemes. This role plays a key part in welcoming and onboarding new hostels and day centres into the network and supporting the ongoing engagement and success of existing partners. By fostering strong relationships with hostels, day centres, suppliers, and sponsors, the post holder will help build a connected and responsive community that ultimately supports more pets accessing hostels and day centres. Acting as a central point of contact, they will collaborate across internal teams and external stakeholders to ensure queries are addressed efficiently and support is delivered consistently. 
 
StreetVet is a small team of 15 employees and so we expect people to be highly flexible in their roles, a team player with a “can do” attitude, willing to turn their hand to anything that needs to be done. 

Please see our our Job Description attached for further details.

Chester Zoo is a force for nature, and so are the charity’s team and supporters who make the vital conservation work of the organisation possible! At the Chester conservation hub, they care for 37,000 animals, 523 incredible species and lead conservation projects across 19 countries worldwide. Every day, the experts work tirelessly, in Chester and across the globe, to save species and ensure nature can survive and thrive long into the future. They couldn’t do all they do without support, and this role will play a vital role in continuing to generate the vital funds to enable this work!

We are looking for a Philanthropy Manager to join this small but ambitious, growing and successful team at Chester Zoo and help drive the Major Gifts income stream forwards. 

The Role

As Philanthropy Manager you will play a key role in generating funds and lead on the high value relationship strategy. Duties will include:

• Identifying and researching potential major donors and implementing plans to attract these high-value individual philanthropists
• Building and maintaining strong relationships with existing and prospective donors.
• Leading and curating exceptional engagement opportunities through events, experiences and donor visits.
• Keeping accurate records to include all communications, donor plans, pledges, proposals and gifts.
• Ensuring gift administration and recognition.

The Person

We’re looking for someone with a demonstrable experience in securing and managing philanthropic gifts from individuals and an ability to write exceptional, accurate and compelling proposals. You should come to us with experience in managing and curating events, as well as an ability to deliver high standard of supporter care.  If you believe yourself to be a personable, relationship focussed individual with a passion for this fantastic cause, then we would love to hear from you!

Why Chester Zoo?

Joining the small, but mighty, fundraising team at Chester Zoo provides a unique opportunity to become part of something exciting that will save species and ensure nature can survive and thrive long into the future! Not only is the team at the Zoo passionate about the work it does, but also puts huge emphasis on creating a positive working culture that supports staff and makes them feel valued in their roles. With a fun, interactive and ever changing working environment you will also access the following benefits:

• 33 days annual leave (includes bank holidays) plus the option to buy or sell up to 5 days.
• Pension scheme with generous employer contributions up to 9%.
• Healthcare plan and employee assistance programme.
• Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family.
• Cycle to work scheme.
• Discounted gym membership.
• Discounts on cinema tickets, restaurants, high street shops and more via Perks.
• Subsidised staff canteen, nestled in the heart of the zoo

Please note that this role will be hybrid, based at their offices in Chester Zoo (3 days) and the rest from home. If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie, Leanne or Jen at Charity Horizons.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Role Overview:
The Talent Set are delighted to be partnering with a fantastic charity to recruit a Senior Individual Giving Executive for a 4-5-month contract. This is a great opportunity for an experienced Individual Giving professional to lead on a range of exciting campaigns and help deliver exceptional supporter experiences across multiple channels.

Key Responsibilities:

• Plan and deliver multi-channel Individual Giving campaigns for warm and cold audiences, including:
  • Cash appeals
  • Raffle and lottery asks
  • Regular giving activity
  • Supporter engagement pieces (welcome journeys, newsletters, stewardship content)
• Act as a mentor and positive role model to junior team members, sharing knowledge and supporting their development.
• Work with Individual Giving Managers to support the effective management of income and expenditure budgets.
• Collaborate across teams and departments to deliver integrated campaigns, streamline processes and contribute to new and innovative projects.
• contribute to new and innovative projects.

Person Specification:

• Proven experience delivering Individual Giving campaigns across print and digital channels.
• Strong project management skills, with the ability to manage multiple campaigns simultaneously.
• Confident working with data and insight to monitor performance and inform improvements.
• Strong copywriting and supporter-centric content creation skills.
• Experience working with external agencies and suppliers.
• A collaborative team player with a warm, proactive and supportive approach.
• Able to mentor others and contribute to a positive, inclusive team culture.
• Creative thinker with strong attention to detail and a passion for excellent supporter care.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

What’s on Offer:

• Location: Remote
• Contract: Until March 2026
• Salary: £29,500 to £34,000

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional/Country team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK, NI and Iberia.  Please stipulate which role you are applying for (North of England or Nationwide).

 In addition, occasional international travel may be required, for example to the annual conference in the United States.  

You will report to either Regional/Country Lead within the Delivery & Partnerships team or the Associate Director of Business Development (depending on the scope of your role). 

• We will conduct selection in the w/c Nov 17th – with a multi-stage process taking place that week

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

Working within the Development and Outreach Department, (responsible for fundraising, marketing and communications) the Partnerships Team crafts and steward collaborations with companies and brands, in the UK and globally, to generate significant income, raise awareness of WDC brand and work and advocate for positive action.

The Partnerships manager:

- is responsible for developing and implementing a strategy, alongside the corporate engagement lead, to deliver an agreed annual income target, across charitable and trading activities and facilitate valuable in-kind support for WDC.

- is required to expertly research, develop, manage, and enhance relationships with new and existing partners across a diverse range of sectors.

- will be an adept communicator, capable of thinking on their feet, delivering inspiring pitches with authority and securing buy in from colleagues across WDC, and external stakeholders.

- will lead a varied and exciting area of fundraising, covering a diverse range of activities and opportunities which involves balancing the needs of WDC colleagues with external partners.

Join Barnardo's North West Fostering Service as a Supervising Social Worker

Barnardo's is one of the UK's leading children's charities, and our North West Fostering Service is committed to providing safe, nurturing, and supportive homes for children and young people. We are now seeking a passionate and skilled Supervising Social Worker to join our dedicated team.
 

About the Role

As a Supervising Social Worker, you will play a vital role in supporting foster carers to provide high-quality care. You will:

• Supervise, support, and develop foster carers to ensure the best outcomes for children.
• Undertake assessments of prospective foster carers.
• Contribute to the matching process and foster home stability.
• Work collaboratively with children, families, carers, and professionals.
• Maintain accurate and timely records in line with regulatory requirements.
• Delivering training to foster carers
   

What We're Looking For

We're seeking someone who is:

• A qualified Social Worker (DipSW, CQSW, or equivalent) registered with Social Work England.
• Experienced in fostering or children's social care.
• Skilled in building strong, supportive relationships.
• Committed to safeguarding and promoting the welfare of children.
• Able to work flexibly, including occasional evenings and weekends.
   

Why Barnardo's?

• A supportive and inclusive working environment.
• Access to high-quality training and development.
• Generous annual leave and pension scheme.
• Opportunities to grow within a respected national charity.
   

Ready to Make a Difference?

If you're passionate about improving the lives of children and supporting foster carers to thrive, we'd love to hear from you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
 

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

Senior Events Officer

35 hours per week, Monday to Friday 9am–5pm (some evenings and weekends)

Permanent

Hybrid working – home-based and in Alton, Hampshire (two days a week)

£30,000–£34,000 (depending on experience)

About the Role

Are you passionate about creating unforgettable experiences? As our Senior Events Officer, you’ll take the lead in planning and delivering a portfolio of high-profile fundraising events that inspire, engage and make a real difference for kidney patients. From overseeing event logistics and marketing to managing budgets and nurturing supporter relationships, you’ll ensure every event runs smoothly and every supporter feels valued.

You’ll also mentor and guide either our Event Officer or Fundraising Assistant, helping to build a high-performing team that shares your passion for delivering outstanding events.

If you thrive in a fast-paced, hands-on environment and love seeing your ideas come to life, this is the role for you.

Join an ambitious Fundraising team that has been growing non-legacy income 34% year-on-year since 2021

What You’ll Do

• Lead the planning, management, and delivery of a varied portfolio of fundraising and challenge events, for example: Cambridge Half Marathon | The Big Half | London Landmarks Half Marathon | Manchester Half Marathon | Virtual Challenges (Marathon May, October Dog Walk) | Great North Run | Cardiff Half Marathon | Do your own thing | plus other events as agreed
• Oversee event budgets, monitoring costs and ensuring financial targets are met.
• Line-manage, coach and support the Fundraising Assistant to ensure team success.
• Develop and implement marketing and recruitment strategies to maximise participation and income.
• Deliver exceptional supporter experiences, ensuring participants feel valued and inspired.
• Build and maintain strong relationships with suppliers, agencies and partners.
• Ensure all events comply with health, safety, insurance and risk regulations.
• Evaluate event performance and produce insightful reports to drive continuous improvement.
• Collaborate with colleagues across fundraising and communications teams for integrated campaigns.
• Keep up-to-date with market trends, exploring new opportunities for the charity.

What You’ll Bring

• A minimum of two years’ experience in a fundraising or events role, with a proven ability to deliver successful events.
• Proven experience in organising challenge events, using creativity and strategy to maximise participation and revenue.
• Line management experience, coaching and inspiring colleagues to reach their potential.
• Excellent project management skills – you can juggle multiple events and deadlines with ease.
• A creative flair for spotting opportunities, developing ideas and executing them flawlessly.
• Strong communication and interpersonal skills – you know how to build lasting relationships.
• A passionate, energetic, and self-motivated approach to delivering excellent supporter experiences.
• Experience managing budgets and suppliers to ensure smooth event delivery.
• An eye for detail and a knack for problem-solving, keeping events running seamlessly.

Desirable:

• Experience with Beacon or other fundraising databases.
• Knowledge of fundraising regulations and data protection.
• Understanding of long-term or chronic health conditions.

Why Join Us?

Kidney Care UK is at the forefront of supporting people affected by kidney disease. By joining our events team, you’ll play a key role in helping us engage with supporters, raise vital funds, and make a tangible impact on people’s lives. Plus, you’ll get to work in a supportive, friendly and flexible environment where your ideas and creativity are celebrated.

Employee Benefits:

Opportunities to take on an apprenticeship: Fundraiser (level 3) - apprenticeship training course

Employee assistance programme | Generous annual leave | Pension | Cycle2Work scheme | Flexible working | Retail discounts | Family leave | Health cash plan

About HOST

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role 

As Partnerships Manager: Changemakers, you’ll lead the team that supports HOST’s global community of hosted partners (HPs). You’ll oversee all Community Support activity, ensuring partners receive the clear, responsive, and values-led service that enables them to focus on making change happen. 

This role sits at the heart of the Partnership Management Circle. You’ll manage a small, high-performing team of Community Support Leads, coordinate cross-team development projects, and ensure that systems, processes, and communications evolve in step with the growing needs of our hosted partners. 

Core Responsibilities 

1. Leadership and Management 

• Line manage the Community Support Team, providing coaching, direction, and performance feedback. 

• Oversee delivery of all Community Support activities, ensuring consistency, quality, and alignment with HOST’s mission and tone of voice. 

• Coordinate cross-team projects that strengthen HOST’s service offer and internal collaboration. 

2. Hosted Partner Experience and Development 

• Lead the design and delivery of the Hosted Partner Journey, from onboarding to exit. 

• Oversee the production of guides, FAQs, and templates that improve hosted partner understanding and experience. 

• Manage complex partner queries and ensure appropriate resolution in collaboration with Legal, Finance, and Operations. 
   

3. Systems, Processes, and SOPs 

• Develop and maintain all Community Support SOPs. 

• Support the development and testing of HOSTHub features relevant to Project Hosting. 

• Work with the Tech and Operations teams to improve efficiency and automation. 
   

4. Risk and Compliance 

• Lead risk identification, screening, and management for Hosted Partners. 

• Work closely with the Legal Circle on legal requests, contract amendments, and risk escalations. 

• Maintain accurate documentation of risk assessments and resolutions. 
   

5. Pricing, Performance and Development 

• Set and manage pricing within the approved HOST fee range. 

• Track and analyse key performance indicators (KPIs) with support from the Data Analyst. 

• Lead annual Project Hosting service reviews and contribute to continuous improvement. 
   

6. Collaboration and Communications 

• Work with Communications to deliver partner-facing materials, including the Project Hosting Bulletin. 

• Ensure all partner resources reflect HOST’s empowering, expert, and empathetic tone. 

Required Experience 

• 5+ years' experience in operations, partnerships, or programme delivery within a not-for-profit, social enterprise, or international NGO. 

• 3+ years' experience managing partner or client relationships, ideally across multiple regions or cultures. 

• 2+ years' experience leading and developing a small team, including setting goals, coaching, and performance management. 

• Confident managing systems, workflows, and digital tools (such as ClickUp, Zendesk, Jotform, or CRM platforms). 

• Proven ability to coordinate across departments and disciplines to resolve complex partner or client issues. 

• Experience designing, documenting, and improving organisational processes or SOPs to drive efficiency. 

• Strong analytical and reporting skills, with the ability to interpret data and translate insights into service or system improvements. 

• Excellent written and verbal communication skills, with the ability to represent HOST’s tone and values in partner-facing communications. 

• Demonstrated organisational and problem-solving skills, with a track record of meeting deadlines in fast-moving, distributed teams. 

• Confident working independently in a remote, cross-cultural environment, with strong self-management and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting changemakers around the world — we’d love to hear from you.

I am delighted to be working alongside a leading charity is seeking a Carer Support Officer to support unpaid carers and their families. This is a rewarding opportunity for someone who is both compassionate and highly organised. This is a fully remote, immediate start temp role until the end of the year.

The role
You’ll be the first point of contact for carers and referral partners, ensuring a smooth and supportive journey into the service. Key duties include:

• Responding to calls and emails with empathy and professionalism
• Providing first-line advice and signposting to relevant services
• Recording client details accurately and managing referrals
• Booking appointments and updating waiting lists
• Monitoring cases, closing them when support is complete, and tracking outcomes
• Ensuring warm handovers to external organisations when required
• Supporting wider team activities such as campaigns, events, and admin tasks

About you

• Experience in helpline, advice, or family/community support services
• Strong listening and communication skills
• Confident using IT systems and databases
• Highly organised with the ability to manage multiple priorities
• A flexible, team-focused approach

Join a supportive team and make a real difference to the lives of carers and their families.

If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you! 

About HOST 

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role

As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community. 

You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values. 

This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow. 

Core Responsibilities

1. Hosted Partner Onboarding and Development 

• Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems. 

• Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities. 

• Ensure all onboarding documentation, contracts, and systems are completed accurately. 

• Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation. 

• Track onboarding milestones and ensure timely transitions from application to full hosting. 

2. Hosted Partner Journey Development 

• Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal. 

• Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services. 

• Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values. 

• Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows. 

3. Partner Communication and Engagement 

• Maintain consistent, high-quality communication with partners throughout the onboarding and early development process. 

• Ensure partners have access to the right guidance, templates, and training resources. 

• Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement. 

• Contribute to the Project Hosting Bulletin and updates for new HPs. 

4. Documentation, SOPs, and Training 

• Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management. 

• Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes. 

• Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle. 

5. Risk Identification and Escalation 

• Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks. 

• Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation 

• Maintain accurate documentation of risk assessments and onboarding decisions. 

6. Collaboration and Service Improvement 

• Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs. 

• Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems. 

• Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience. 

7. Growth and Learning Areas (Development Focus) 

• Develop leadership in onboarding design and service improvement. 

• Contribute to testing and adoption of HOSTHub features that enhance the HP journey. 

• Support the Partnerships Circle in developing standardised partner support materials. 

Required Experience 

• 3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment. 

• Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners. 

• Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts. 

• 2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data. 

• Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically. 

• Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency. 

• Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences. 

• Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously. 

• Experience handling compliance checks, screening, or due diligence processes is highly desirable. 

• Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.

CLOSING DATE: 18 JANUARY 2026

IA is offering an exciting opportunity for a compassionate and experienced Stoma and Pouch Care Specialist Nurse to help us lead and develop our strategic clinical support services to people living with an ileostomy or an internal pouch.

The successful applicant will have been in a similar role for at least 12 months as an experienced Stoma/Pouch Specialist Nurse and qualified to at least (NHS) Band level 6. As someone who is passionate about helping people who have been through, or are considering life-changing surgery, your empathetic approach, high standards and professionalism together with your excellent clinical knowledge and experience will put the patient at the heart of everything that you do.

In addition to direct support through one of our many communications channels, your clinical experience will help us to further our charitable aims, developing additional strategic services supported by our team of staff, trustees and volunteers, many of whom have been through life changing surgery themselves.

As someone who is flexible in their approach and is prepared to think outside of the box, each day will offer a different challenge. Whether you are representing IA at external meetings, on various multi-disciplinary committees or advocating for improvements in products and services available to people living with a stoma and internal pouch, your strong voice and stakeholder management skills will represent both the charity and the voice of the patient.

As a hybrid role, the successful applicant is expected to be a self-starter with drive and determination to help us to grow our services and develop our patient support model. The successful appplicant will primarily be based from home (UK only) however the role will include travel to support charity meetings and events, in addition to furthering our strategic aims through networking. Occasional travel to head office in Essex will be required.

We’re looking for an excellent communicator who is also efficient, friendly and super organised, to help win public services for people not profit. This is a fast-paced role in a small team with a big mission!

You’ll be providing ongoing support to the team on campaigns as well as growing our media and social media profile with impactful communications. We’re looking for someone who has a track record of making compelling videos and graphics, or is eager to learn. You'll need to be keen to carry out a variety of tasks and be flexible about your role.

This role is a crucial part of the We Own It team and central to increasing our impact. Part of a small, high performing team working mostly remotely and sometimes in London, you’ll need to be extremely self-motivated and able to work efficiently and autonomously.

Our partner, an established UK charity with a focus on fighting poverty by transforming access to health care services in lower- and middle-income countries in Africa seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.

Finance
•Maintain a strong control environment, ensuring accounting records are complete and accurate.
Financial accounting
•Prepare annual statutory accounts in accordance with SORP 2015.
•Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action’s country offices in hosting their respective audits.
•Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.

Management accounting
•Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
•Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
•Prepare the annual organisational budget and mid-year reforecast.
•Improve existing budget templates to enable straightforward and transparent budgeting for donors.
Support to country offices
•Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
•Support country office teams in fulfilling any reporting and financial compliance requirements.
•Conduct internal process reviews (internal audits) of country offices where required.
•Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
•Ensure asset registers are maintained appropriately.

Administration
•Support staff in conducting procurement in line with our procurement policy.
•Assist with preparation for quarterly Board meetings.
•Support office management tasks.

Other
Review and develop existing policies and procedures (e.g. the Finance Manual).