Supporter engagement manager jobs

About the Foundation

We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.

This is an exciting time to join Lloyds Bank Foundation. We are coming to the end of our strategy period and under the leadership of a new CEO, we are developing and rolling out our new strategy, brand and values. We believe this will enable us to turbocharge our work, allowing us to have an even bigger impact to create social change and cohesion and ensuring people in England and Wales are in a good place. 

About the Programme

The Foundation has been awarded a £2.1m grant by the National Lottery Community Fund (NLCF) to deliver a pilot as part of it's Grant Holder Support programme. This pilot, Investing in the Power of Civil Society (IIPCS), will support up to 640 charities across the Northwest, Southwest of England and Yorkshire and Humber . 

Delivered in partnership with eight organisations — IVAR, Groundwork UK and local trusts, CAST, The School for Social Entrepreneurs, NCVO, Voice4Change England, the AVOCADO Foundation and Access (advisory) — the pilot will offer diagnostic-led, tailored and relational support to help organisations strengthen their work.

Support will focus on resilience, environmental impact, readiness for AI and digital technology, enabling participating charities to adapt and thrive in a rapidly changing world. With a strong emphasis on equity and access, the pilot is designed to ensure organisations of all sizes and backgrounds can benefit.

We will be using a test-and-learn approach — trying out new ways of supporting charities, learning from what works and what doesn’t, and using those insights to improve future programmes. This approach will help shape NLCF’s future support for both grant holders and grant seekers, strengthen the Foundation and partners’ own development practice, and contribute to wider learning across the sector.

About the Role

As Relationship Manager, you’ll play a pivotal role in delivering this new, collaborative pilot programme. You’ll be the key point of contact for grant holders referred into the programme, guiding them through a diagnostic process, co-creating tailored development plans, and connecting them with the right support.

You’ll also work closely with National Lottery Community Fund Funding Officers, helping them make confident and effective referrals. Your work will ensure that learning from these relationships directly informs the future design of the programme and how the UK’s largest non-statutory community funder supports small charities.

This is a highly relational role that requires empathy, curiosity, and a deep understanding of the voluntary sector.

The Benefits 

• Salary of £48,240 per annum (FTE)
• There is flexibility as to where this role is based; however, regular travel to London and across England will be required, with some overnight stays
• A further list of benefits can be found on the Lloyds Bank Foundation website. 

About You

You are passionate about supporting small and local charities and have a strong understanding of the challenges they face. 

You bring experience of working directly with organisations to identify development goals, build capacity, and improve service delivery.

You are a confident relationship-builder, able to engage with a wide range of stakeholders—from charity leaders to funders and delivery partners. You are organised, adaptable, and comfortable managing multiple priorities in a fast-paced, collaborative environment.

To be considered for this role, you will need:

• Strong knowledge of the voluntary sector, particularly small and local charities.
• Experience supporting organisations through capacity-building or development work.
• Excellent interpersonal and facilitation skills, both in-person and virtually.
• Strong communication and critical thinking skills.
• Confidence using CRM systems and digital tools.
• A commitment to equity, diversity, inclusion, and social justice.

Experience working in partnerships or consortia, or familiarity with test-and-learn approaches, would be a bonus.

So, if you’re ready to bring your expertise to a collaborative, test-and-learn programme as a Relationship Manager, please apply via the button shown. We are hoping for an immediate start for the position or as soon as possible thereafter. 

• The deadline for applications is Sunday 7th December at 23:30. 
• Interviews with shortlisted candidates will be held online on Thursday 18th December.

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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Main purpose of role

Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.

The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.

The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.

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About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.

We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

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Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking

Closing date: Tuesday 9th December

Interview dates: 16th and 17th of  December

Please download the job description to see full role responsibilities

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
The Health and Safety Manager will take a lead role in strengthening the organisation’s health and safety framework, ensuring compliance with all relevant HSE legislation and RSH expectations. The role will involve developing and embedding a proportionate HSMS, managing the rollout of a new digital health and safety portal, and fostering a culture of safety and accountability across the organisation.

Key Responsibilities:
Health and Safety Management System (HSMS) Implementation
• Develop and implement a comprehensive HSMS tailored to the scale and operations of the association.
• Review and enhance existing health and safety policies, risk assessments, and procedures.
• Establish effective monitoring, reporting, and assurance processes to demonstrate compliance with legal and regulatory standards.
• Ensure the HSMS supports compliance with the RSH Home Standard, including obligations related to building safety, gas, electrical, fire, water, asbestos, and lift
safety.

Regulatory Compliance and Assurance
• Ensure systems and reporting align with RSH requirements and best practice guidance.
• Work with senior management and the Board to ensure compliance with the Home Standard and Governance and

Financial Viability Standard.
• Prepare and present reports, performance metrics, and compliance evidence for Board and Audit Committee meetings.
• Support readiness for any regulatory engagement, audits, or inspections.

Collaboration with Third-Party Provider
• Act as the main liaison with the external Health and Safety Portal provider.
• Lead on system configuration, data migration, testing, and go-live processes.
• Oversee user training and ensure the portal becomes embedded in day-to-day operations.
• Ensure the system supports ongoing compliance monitoring and reporting requirements.

Person specifications:
Essential:
• IOSH Managing Safely (or equivalent).
• Proven experience implementing or managing a Health and Safety Management System, ideally within housing, property management, or a similar regulated environment.
• Strong understanding of UK health and safety legislation and compliance frameworks.
• Experience of working to meet the Regulator of Social Housing standards or equivalent regulatory frameworks.
• Excellent communication, project management, and stakeholder engagement skills.
• Ability to work independently within a small organisation and deliver practical, proportionate solutions.

Desirable:
• Experience implementing or managing a digital health and safety portal or compliance management system.
• Knowledge of housing asset compliance areas (gas, fire, electrical, asbestos, water hygiene, lifts, etc.).
• Experience working in or with a registered housing provider.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses the staff for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Age UK is hiring! We're looking for a Partnerships Manager- Trusts to generate income from charitable trusts and foundations to support the work of Age UK. You will develop creative, compelling funding propositions, engage with high value prospects and stakeholders, and produce regular reports for funders. This fantastic opportunity would best suit an individual with successful and proven experience in achieving income targets in a high value trust fundraising role.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Age UK internal grade 5L

Please note, this role is being offered as a Fixed Term Contract (maternity cover) ending 31^st January 2027.

Last date for applications Monday 1^st December 2025.

Shortlisted candidates will be invited to an online interview via Teams on Monday 8^th December 2025. In-person interviews for successful candidates will take place on Monday 15^th December 2025.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Successful and proven experience in achieving income targets in a high value Trust fundraising role. A, I
• Demonstrable track record in soliciting and personally asking for major gifts, alone or with high value volunteers and board members. A, I
• Demonstrable experience in appropriate methods of cultivating relationships with Trusts and Foundations. I

Skills and Knowledge

• Strong understanding of principles of charitable Trust and Foundations and good knowledge of the current funding landscape. I
• Excellent analytic, communication, interpersonal, and presentation skills. I, T
• Excellent proposal and copy-writing skills and the ability to write compelling funding propositions and reports for funders. T
• Strong influencing skills to ensure effective outcomes from internal and external communications. I, A
• Planning and organisation skills. I, A
• Demonstrable attention to detail. T, I
• Budget management skills - setting and monitoring of phased income and expenditure. I, A
• Proficient in MS Office and demonstrable ability to use CRM databases. I

Personal attributes

• Empathy and understanding for the issues faced by older people is essential. A, I
• Team player. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

• Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
• Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
• Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
• Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
• Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
• Support Business Development strategies to meet agreed objectives and budgets.
• Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
• Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
• Any other centre-facing tasks that need completing at various times of the year.
• To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

• Experience in a customer facing role with an emphasis on customer services
• Experience of working on own initiative and being a self-starter
• An understanding of the principles and importance of data capture to support decision making
• Strong interpersonal and communication skills, as well as confidence to express your ideas
• Creative thinking and solutions focused when addressing challenges
• Ability to present information concisely using Microsoft Office programmes
• Experience of using databases and managing data
• Ability to prioritise own workload
• Able to multi-task, work calmly under pressure and meet deadlines
• A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

• Experience of working in a remote or home working environment
• Analytical thinking and evaluation skills
• Experience of using or creating Power BI reports
• Knowledge of Leadership Skills Foundation qualifications and awards

As an Individual Giving Manager, your role will have overall responsibility for the operational delivery of the Individual Giving strategy. You will use proven fundraising techniques across print and digital to grow and diversify our programme, engaging with both new and existing audiences to support our work with children with brain injury and neurodisability.

You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme, producing and developing campaigns and stewardship plans aimed specifically for this audience.

The Individual Giving team are a small and ambitious team who sit within Public Fundraising and form part of a wider Fundraising and Communications directorate. The team is responsible for generating around £1m in income a year, through recruiting new donors and building relationships with existing donors, including legacies and mid value supporters. We have ambitious plans for growth and, as part of a supporter marketing remit, are developing more holistic relationships with our supporter base.

Reporting to the Senior Individual Giving Manager, you will take overall responsibility for planning, managing and delivering innovative and impactful supporter campaigns across a range of channels. With the ability to resolve everyday challenges and obstacles independently, you will be expected to deliver a range of Direct Marketing fundraising campaigns through the full creative process, from briefing to concept, through to final delivery, as well as reviewing results and making recommendations. You will also be responsible for developing and implementing legacy marketing plans, utilising channels including direct marketing, digital and events. Alongside this, your role will focus on our mid value programme and producing and developing campaigns and stewardship plans aimed specifically for this audience.

Interview Date: 17 December 2025

Duties and Responsibilities:

Campaign project management:

• Plan, manage and deliver innovative and impactful supporter campaigns across a range of channels, including donor development, supporter acquisition and prize led fundraising activities.
• Support the Senior Individual Giving Manager in the setting of budgets and achieve income targets outlined in annual plans.
• Produce, take ownership of and implement medium to long-term product strategies for elements of the development and/or acquisition programmes – delivering all associated campaign activities, assessing the performance of each product against response and income targets, and managing these on an ongoing basis in order to meet or exceed targets.
• Produce clear and succinct briefs to agencies, suppliers and internal stakeholders.
• Use marketing judgement to proof, edit and develop compelling creative, and make sound decisions on proposals and testing plans.
• Work closely with the Data Manager, as well as Supporter Care, Communications, Events and Partnerships Fundraising to successfully deliver campaigns and evaluations.
• Continually test and learn across campaigns to improve performance, consistently looking to improve ROI and lifetime value across the programme.
• Manage contract and campaign agreements with external agencies, ensuring activities are delivered in a compliant way, adhering to GDPR and fundraising regulation including the Code of Fundraising Practice.

Management of supporter journeys:

• Develop effective welcome and supporter journeys, to help minimise attrition and increase the average lifetime value of donors.
• Ensure that new supporters are thanked and welcomed appropriately, with an emphasis on testing early-stage engagement.
• Support the creation and testing of an integrated supporter journey programme that is segment and channel based, in collaboration with colleagues across the wider Fundraising department.

Reporting and analysis:

• Closely monitor campaign results and provide updates on performance.
• Produce post-campaign analysis reports.
• Work with the Data Manager to develop and update existing reporting mechanisms.
• Make recommendations to improve the performance of future campaigns based on evidence and data.

Legacy marketing and administration:

• Develop and implement legacy marketing plans utilising channels including direct marketing, digital and events.
• Liaise with the wider Public Fundraising team to brief speakers and identify new speakers or ‘Legacy Ambassadors’ to help promote legacy fundraising at key events.
• Build one to one relationships with potential legacy donors, including taking them on tours of The Children’s Trust to showcase our service provision.
• Management of legacy administration including liaison with solicitors, executors, other charities (who are benefitting from the same estate) and family members.

Mid value programme:

• Work with Senior Individual Giving Manager to develop and implement the mid value donor fundraising strategy.
• Build and steward relationships with our mid value donors, developing relationships which inspire donors and supports them towards making significant gifts to The Children’s Trust and encourages long-term support.
• Identify and develop mid value prospects, as well as potential major donor prospects from within the mid value cohort for stewardship by the Philanthropy team.
• Collaborate with colleagues to build appropriate supporter journeys for mid value prospects and donors.
• Consider innovative ways of engaging mid value donors and prospects, such as targeted communications and events.

Developing insight, product development, competitor analysis and industry  perspective:

• Use existing research and insight, and where appropriate, undertake and commission new projects to derive new / further insight and analysis.
• Identify, research and develop new products, creative ideas and fundraising initiatives.
• Keep up to date with industry developments and act upon direct and digital marketing trends and statistics.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We are delighted to be working in partnership with World Vision UK. As a global Christian humanitarian charity, World Vision is dedicated to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. Through advocacy, emergency relief, and long-term development, they bring hope and transformation where it’s needed most. At the heart of their mission is a deep commitment to demonstrating God’s unconditional love.

We are seeking a strategic and innovative Supporter Experience Manager to lead and deliver an engaging product experience across World Vision's regular giving portfolio, with a particular focus on their flagship Child Sponsorship programme. This is an exciting opportunity to drive supporter satisfaction, loyalty and retention by enabling donors to see the tangible difference they're making in the lives of the world's most vulnerable children.

In this influential role, you'll develop, test and optimise the end-to-end donor experience, ensuring communications and touchpoints are tailored to audience behaviours through smart segmentation and a test-and-learn approach. You'll lead experience improvements for the critical first year of Child Sponsors' journey, manage a rigorous testing programme, and be a key business owner for the supporter CRM system. With responsibility for delivering ambitious KPIs around retention, satisfaction and committed giving income, you'll collaborate across the World Vision Partnership to deliver continued innovation in fundraising product experiences.

This is also a fantastic opportunity to demonstrate effective Christian leadership, managing the Individual Giving Experience team to grow skills, engagement and commitment.

The successful candidate must be able to demonstrate:

• Experience delivering complex, multi-channel direct response campaigns
• Strong use of data and customer insight to drive innovation
• Strong knowledge of segmentation, targeting and creating campaigns tailored to distinct audiences
• Experience of successful people management and coaching others for growth and development

Come and create real, lasting change on a global scale. Join a passionate, purpose-driven team dedicated to transforming the lives of the world's most vulnerable children. At World Vision, your work will bring hope, drive progress, and deliver life-changing support to children who need it most, wherever they are in the world. This is your opportunity to make your fundraising and product management skills count where it matters most.

This role is subject to a DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with World Vision’s mission and values.

Location: Hybrid, Milton Keynes (min 2 days onsite per week)

Hours: Full-time 36.5 hours per week. Part time considered (min 30 hours per week)

Closing date for applications: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

Head of Supporter Relations (Maternity cover)

LSE is committed to building a diverse, equitable and truly inclusive university

LSE Philanthropy and Global Engagement (PAGE)

Head of Supporter Relations

This is a fixed term appointment for 12 months

Salary from £63,370 to £73,163 pa inclusive with potential to progress to £80,927 pa inclusive of London allowance

The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. Based in central London with a global reach, we develop the people and ideas that shape the world. The Philanthropy and Global Engagement Division (PAGE) is integral to LSE’s capacity to realise our strategic direction through engaging with alumni and friends, staff and students, volunteers, organisations, and the wider community to increase philanthropic income for agreed School priorities. This is an exciting opportunity to contribute to the continued success of LSE’s ambitious Shaping the World Campaign, which aims to raise £750m and secure 300,000 volunteering hours by 2030.

We are seeking an experienced and strategic individual to join PAGE as Head of Supporter Relations on a 12-month maternity cover contract. This senior role is responsible for leading a team of eight specialists across three key functions: Donor Relations, Events and Honorary & Emeritus Groups. The postholder will build on the team’s existing success and provide strategic leadership to ensure our supporters enjoy a first- class experience in their philanthropic partnership with LSE.

What You Will Bring To The Role

Candidates should be able to demonstrate experience of working in a role involving exceptional donor relations and cultivation and stewardship event planning and delivery, in the Higher Education, not-for-profit, or a comparable sector and ideally within a major capital Campaign context; evidence of excellent communication skills and attention to detail; excellent problem-solving skills, and the ability to organise their own workload plus that of their team in a fast-paced environment, responding effectively to changing deadlines and conflicting priorities.

The successful candidate will have:

· Experience in complex event management, including overseas

· Strong leadership skills and a collaborative management style, with the ability to form and communicate a clear vision of the goals to be achieved by a team

· Understanding of and commitment to the highest standards of relationship management and donor stewardship

· Excellent written and oral communication skills, including the ability to convey complex information in an appropriate manner and format

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page.

Should you have any queries about the role, please email Chris Kendrick

The closing date for receipt of applications is Sunday 7 December (23.59 UK time).

Regrettably, we are unable to accept any late applications.

First-round interviews will take place on 7 January 2026.

Join Isabel Hospice as our new Senior Philanthropy Manager and play a leading role in shaping the future of our high-value fundraising.

About the role

This is an exciting opportunity for an experienced fundraiser to lead and inspire our Philanthropy Team, driving income from corporate partners, charitable trusts and foundations, and major donors.

You’ll combine strategic vision with hands-on relationship management, developing long-term, meaningful relationships that help ensure every person in eastern Hertfordshire receives the compassionate end-of-life care they deserve.

Working closely with senior leaders, trustees, and colleagues across the hospice, you’ll lead by example: crafting compelling proposals, inspiring engagement, and ensuring every donor feels valued and connected to the impact of their support.

About you

You’ll be a confident, emotionally intelligent leader with a proven track record of securing significant income and building trusted partnerships. You’ll bring creativity, warmth, and the ability to motivate others, both your team and your supporters.

You’ll also have:

• Experience leading high-performing fundraising teams and delivering ambitious income targets
• Excellent relationship management and influencing skills at a senior level
• Strong strategic and organisational ability, with a collaborative mindset
• Exceptional written and verbal communication skills
• A deep commitment to the mission and values of Isabel Hospice
• A driving licence and own car

What we offer

• A supportive, values-led environment where your work truly matters
• The opportunity to shape and grow high-value fundraising at a respected local charity
• The chance to make a tangible difference to local families when they need it most

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager

Be the first voice of Railway Children.

We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.

You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.

Key Responsibilities:

• Manage supporter queries via inbox, phone and social media
• Send thank-you messages and fulfilment communications
• Maintain accurate supporter records (Donorflex)
• Support digital campaigns, website updates and online shop
• Assist with events, appeals and seasonal campaigns
• Build emails and social posts; monitor Facebook ads
• Keep marketing materials and templates up to date

What You’ll Bring:

• Excellent communication and customer service skills
• Strong admin and digital skills
• A proactive, team-focused attitude
• Passion for making a difference

Why Join Us?

At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.

Join us and help us ensure we deliver the best supporter experience.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. 
• Organising and delivering Companion workshops and training sessions to promote ongoing engagement with the Emmaus ethos, while identifying and supporting individual learning and development needs.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Business Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes. 

We’re Hiring: Mass Participation Events Manager
UK (Remote) | Full-time | £35,000

Closing date: 9am Monday 1 December 2025

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million, we have ambitious plans to double our income by 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

Job Title:

Mass Participation Events Manager

Department/Responsibility for:

Mass participation events and schools fundraising programmes

Gross income budget of £295k for 2026

Recruitment and line management of further members of the team 

Reports To:

Corporate & Philanthropy Manager

Purpose of the Role:

This is an exciting opportunity to join an evolving and growing fundraising team with a new, ambitious strategy for income generation that the whole charity, senior management and Trustees are right behind.

The role itself is new as Cerebra looks to invest in and significantly grow and develop a new mass participation events programme (which includes schools fundraising products). You’ll work closely with the Director of Fundraising, Marketing and Communications who has a strong background in events and community fundraising.

You will lead the development of virtual/digital fundraising events, challenge/3rd party events, in-person owned events, DIY events and our relationships with schools. In time, you will build and foster relationships with other community organisations. You will be responsible for growing the team as the programme expands.  Innovation and product development are key areas of work.

You will play key role in the Fundraising Marketing & Communications directorate and developing our fundraising, audience and supporter engagement strategy.

This is a challenging but well-supported role, where you can make a large, career-defining impact on Cerebra and the children and families that we serve.

Overall budgetary responsibility is approximately £295k of income for 2026, with considerable scope and ambition for improvement.

Key Areas of Responsibility:

1. New events programme

• Develop a multi-year events programme incorporating virtual/digital events, challenge/3rd party events, in-person own events and DIY.
• Project manage the delivery of the events in the programme to raise £295k in 2026.
• Develop multi-channel marketing plans for recruitment, focusing on key audiences.
• Develop multi-channel supporter journeys and top-class supporter experience to deepen engagement and increase income.
• Monitor, evaluate and report on income, expenditure, and supporter acquisition across the events programme and make decisions about where to invest time and resources, accordingly.
• Develop necessary assets, such as fundraising packs. Digital platforms, digital rewards and supporter groups.
• Work with the Corporate & Philanthropy Manager to offer events fundraising to corporate partners.

2. Innovation and product development

• Use data and insights to understand audiences and to innovate and develop new events from prototype and MVP onwards.
• Proactively research and identify opportunities to grow the portfolio, monitoring the market and sector trends and how they could be implemented at Cerebra.
• Constantly seek to iterate and improve events in all areas including marketing, supporter experience, delivery and fundraising.
• Create business cases and plans for each new event.
• Own and grow Cerebra’s own mass participation flagship event “Relay Your Way”.

3. Schools and community groups

• Develop a plan and products to engage schools with Cerebra fundraising.
• Work with the Marketing & Communications team to develop materials to support schools fundraising.
• Work with the Marketing & Communications and Contact Centre teams to recruit schools to take part in fundraising for Cerebra.
• Monitor and evaluate to scale successful schools fundraising products.
• Take learnings from schools fundraising to apply to other groups and organisations.

4. Culture & relationships

• Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
• Build on excellent relationships between different teams and directorates for each teams’s and Cerebra’s overall strategic goals and objectives.
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to strategic, organisational and cultural development.
• Champion innovation, growth mindset and learning from failure.
• Manage relationships with external stakeholders, partners and suppliers to ensure the best outcomes for Cerebra.

5. Budgeting, monitoring and forecasting

• Working with the team and Director of Fundraising, Marketing and Communications to set income and expenditure budgets for Events and Community.
• Monitoring and reporting on income and expenditure and KPIs throughout the year.
• Providing quarterly income and expenditure re-forecasts.
• Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.

6. Line Management

• Carry out recruitment within the team in line with Cerebra’s practices and values.
• Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
• Provide practical and person-centred coaching support to direct reports.
• Ensure there is a continual focus on learning and development and wellbeing.

We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, company sick pay, organisational membership of Fundraising Everywhere learning and development platform and the opportunity to work for a cause that truly matters.

To apply, send your CV and a short cover letter (max 800 words) outlining why you’re a great fit.

Interviews:

• Online (Teams): Week commencing 8th December 2025

Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.

We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know. 

In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.

Make a Real Difference Where It Matters Most

Why Kingston Hospital Charity?

Because here, your work genuinely matters. Kingston Hospital Charity isn’t just another fundraising operation, it’s the driving force behind projects that transform patient care across Kingston and Richmond NHS Foundation Trust. From creating dementia friendly environments on Kingston Hospital’s care of the elderly wards to funding the introduction of robotic assisted surgery, the charity turns generosity into tangible change. They fund what the NHS isn’t able to, bringing comfort, dignity, and innovation to patients when they need it most - and they’re ambitious about scaling that impact even further.

The team has a clear plan: to sustainably grow income and build a supporter giving programme that delivers measurable impact for patients, creates meaningful experiences for donors, and nurtures genuine, lasting relationships through storytelling that truly resonates.

What Makes This Role Great

This is both a strategic and hands-on role. You’ll lead on gifts in wills and in-memory fundraising — with the freedom to shape and grow these income streams. Working alongside the Director and the Communications and Engagement Senior Manager, you’ll develop and deliver a three-year strategy that drives real change.

You’ll collaborate with dedicated clinical colleagues and passionate supporters who care deeply about the cause. And you’ll do it within an organisation that lives its values: compassion, inclusivity, collaboration, and a genuine commitment to helping every person thrive.

Hybrid working, a supportive team, and a culture that celebrates impact. It’s the kind of role that reminds you why you got into fundraising in the first place.

Who We’re Looking For

You have solid experience in gifts in wills, and/or in-memory fundraising — and a track record of developing strategies that meet (and exceed) targets. You’re confident communicating with everyone from solicitors to clinicians to supporters, tailoring your message to build trust and engagement.

Organised, adaptable, and purpose-driven, you believe that great fundraising changes lives — and you’re ready to prove it.

How to Apply

Download the application pack for full details on how to apply, interviews will take place in person at Kingston Hospital in early to mid-December.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

Location: North East London

Contract: Full Time, Permanent – 37.5 hours

Salary: £27,900pa to £29,700pa – depending on experience

Closing Date: Wednesday 26th November 

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 25 days’ annual leave

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together