Supporter engagement officer jobs in Bermondsey, greater london

Age International's vision is a world where every older person is included and valued. Its mission is to inspire and channel UK and international support so that older people in challenging situations across the world can improve their lives.

The CEO of Age International provides leadership to a committed and dynamic charity which champions the rights, and improves the lives, of older people in low- and middle-income countries.

This is an exceptional opportunity to lead Age International at a pivotal moment for the rights and wellbeing of older people globally. As CEO you will provide inspirational leadership to an organisation with a strong reputation, deep expertise and a clear purpose: to ensure that older people everywhere can live with dignity, security and choice.

While the current strategy is defined, you will deliver this and then shape a new, ambitious strategy in years to come, working to influence policy, mobilise resources and nurture powerful partnerships that bring about lasting change.

With credibility, compassion and determination, you will champion the voices of older people internationally and lead Age International into its next chapter of impact and influence.

Please view the attached role description for full details.

Person specification:

Essential:

* Strategic vision, forward-looking, clear-thinking strategist able to read the environment and lead strategy processes.

* Passionate, values-based leader, committed to advancing the rights of older people.

* Senior leadership and governance experience in a complex organisation, preferably in the charitable / NGO sector.

* Strong experience of international development and humanitarian programme development and management, and related policy issues.

* Experienced income generator with financial acumen.

* Collaborative, relational team builder and manager committed to diversity equality and inclusion, able to use soft-power to build support.

* Partnership-builder creating impact greater than the sum of the parts.

* Confident external affairs representative, manager of stakeholder engagement and spokesperson, including for the media.

* Advocate and confident influencer able to drive policy change

* Engaging and effective communicator and campaigner, able to explain impact, inspire support and grow profile.

* Calm manager of change who is both agile and pragmatic.

* Thrives working in a small team on a big mission.

* Willing to travel internationally on programme monitoring visits and for conferences.

Desirable:

* Understanding of UN processes, health system strengthening, income security and social pensions, able to articulate the impact of gender discrimination and climate change on older people internationally.

* Experience as a CEO or of overseeing organisational management, policies and compliance.

* Technology and digital skills.

* Experience of leading public change campaigning.

* Experience as a Trustee.

What we offer in return:

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

The closing date for applications is 14th September, 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Anonymisation

Please submit your CV as a Word document. It will be anonymised by our recruitment system.

Please provide a supporting statement that explains how you meet the competencies in the job description. Age UK acknowledges that AI may be used to support applications, however we expect candidates to personalise their experience, knowledge and skills. Failure to do so may result in your application being rejected.

Please do not include your name, or any other personal information in your supporting statement, to assist our inclusive recruitment process.

Please do not use heavy formatting for either your CV or supporting statement, as the system is unable to anonymise these.

All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if you are invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Safeguarding

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Are you passionate about empowering young people to break down barriers, gain independence, and achieve their career goals?

Volunteer Centre Kensington & Chelsea (VCKC) is looking for a dedicated Stepping Stones: XP Officer to join our team. In this delivery-focused role, you will provide person-centered, strengths-based support to young people aged 16–25 who identify as having Special Educational Needs or Disabilities (SEND).

You will manage a small, targeted caseload, guiding participants through their journey from building initial confidence to securing inclusive volunteering placements, work experience, and paid employment.

Key Responsibilities

• 1-to-1 Caseload Support: Co-design realistic action plans, identify reasonable adjustments, and deliver tailored employment and volunteering readiness support.

• Brokerage & Employer Engagement: Build strong relationships with local employers and volunteer-involving organisations to source safe, accessible placements.

• Practical Guidance: Assist participants with CV writing, application forms, and work-readiness skills tailored to their unique needs.

• Placement Monitoring: Provide light-touch, SEND-informed support to both participants and hosts to ensure placements are successful and sustainable.

• Network & Resource Mobilisation: Connect clients with external support services, training opportunities, and grants for work clothing or tools.

What We Are Looking For

• Relevant Experience: Proven track record of supporting young people (aged 16–25) or adults facing barriers to work, particularly those with SEND.

• Strengths-Based Approach: Ability to deliver empowering, direct 1-to-1 support that builds confidence and self-advocacy.

• Relationship Building: Experience working alongside employers and community organisations to champion inclusive practice.

• Organisational Skills: High-level administrative abilities to manage time, maintain accurate client data, and handle record-keeping effectively within a part-time role.

• Values-Driven: Strong commitment to safeguarding, equality, inclusion, and the values of VCKC.

(Note: Appointment is subject to a satisfactory Enhanced DBS check).

How to Apply

To apply, please submit your CV and a cover letter detailing how your experience meets the criteria outlined in the person specification.

We are looking for a conscientious Finance & Administration Officer, to join our Finance team on a one-year maternity contract. You will process financial transactions, maintain accurate records, reconcile accounts and support month-end and annual reporting activities. You will work closely with the Head of Finance, Financial Accountant and wider Secretariat teams to ensure effective financial administration and compliance.

This is an excellent opportunity for an experienced finance administrator or finance officer looking to develop their career within a respected humanitarian organisation.

About you

We're looking for someone who combines strong financial administration skills with excellent attention to detail and a collaborative approach. You must be detail-oriented with a zeal to support the financial backbone of the secretariat. You must demonstrate strong communication and stakeholder engagement skills, with a proven ability to manage multiple priorities.

Some of the key criterion for this role include:

• Experience in processing invoices and handling supplier payment queries.
• Experience of bank, cash and credit card reconciliations.
• Experience using finance systems and reporting tools
• Understanding of accounting and bookkeeping procedures.
• Knowledge of charity finance processes and compliance.
• Previous administrative experience in a busy office environment, being proactive and demonstrating excellent organisational and time-management skills, to manage competing priorities.
• Excellent attention to detail and accuracy.
•  Strong Excel skills and confidence working with financial data.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.

***Please download the job description for full details***

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

We are looking for a senior partnerships officer who will ensure our vital work to address the
environmental crisis is well funded, working to secure new partnerships and stewarding existing
funder relationships.

This multifaceted role works across teams to coordinate and deliver Green Alliance’s fundraising
activities and grant management. Collaborating with the organisation’s policy and political
experts, you support the creation of creative and impactful new project proposals that address
environmental problems and support the organisation’s strategy. You will identify funders for this
through prospecting and relationship building and will guide proposals through processes to
secure funds. You will monitor the organisation’s progress against fundraising targets and lead on
management of our funding pipeline.

Stewardship of existing funding relationships is a significant part of this role which means
ensuring we have excellent communication with our funders, making sure they receive high
quality reports on Green Alliance’s impact and supporting the team to see our funders as partners.
You will manage our Business Circle and maintain relationships with its members and support
efforts to recruit new business members into Green Alliance Task Forces.

Excellent communication skills are at the heart of this role, both written and verbal. You will be
confident, efficient, and resourceful; calm under pressure and enjoy building strong relationships
with a variety of senior stakeholders, as well as working independently. Strong skills in relation to
organisation, administration and prioritisation are essential.

You will need to understand, or be willing to learn about, the political and environmental policy
contexts we work in.

Please note that we reserve the right to close this vacancy early and interview suitable candidates as applications are received. You are encouraged to apply as soon as possible.

International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.

As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.

The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.

Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.

“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”

We are looking for a Supporter Engagement Officer to join INF’s small, passionate UK team. This is a fantastic opportunity to connect with INF’s committed UK supporters who resource and pray for the work of Nepali organisations which support people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.

Please note that this is a full time role, part-time hours will also be considered (a minimum of 30 hours per week).

If this sounds like the role for you, we would love to hear from you.

The Role

As Supporter Engagement Officer you will play a key role in the stewardship of INF supporters. Reporting directly to the Head of Fundraising and Communications, you will support the team to deliver the highest level of supporter engagement.

The main responsibilities will include:

• Creating high-quality content, including prayer resources, to communicate effectively with supporters.
• Managing content for INF’s website, social media and e-marketing campaigns.
• Being a first point of contact, handling supporter enquiries by email and on the phone.
• Timely and appropriate acknowledgment of donations.
• Participating in team prayer and reflection as part of the wider staff team.

The Person

We are looking for a practising Christian, as set out in the occupational requirement for this position.

You must align with the values of INF and be committed to your faith. It is key that prayer is important to you both personally and professionally.

We are looking for someone with the ability, or drive to learn, to write creatively and develop new skills in digital marketing. You must be an adaptable person who thrives within a small team.

Proven experience of engaging with supporters is also vital, as well as exceptional written and verbal communications skills.

As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.

Why INF?

INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.

There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.

INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.

The charity offer agile working for all staff members which includes options for flexible working hours.

The charity’s other benefits include:

• Generous pension plan with employer contribution of 10%
• Option to buy extra annual leave
• Group Life Insurance for all employees

Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).

If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Theos is a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. We stimulate debate about the place of religion in society, challenging and changing ideas through research, commentary and events. 

We are seeking a self-motivated and detail-orientated individual to oversee the effective running of Theos' supporter relations programme and support the growth of our fundraising from individual donors. In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with our Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation. 

With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors.

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position. For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences and motivations in your own words. 

Theos is part of Bible Society and is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community.

Closing date: 7 September 2026 

Interview date: 24 September 2026 (1st round online) and 1 October 2026 (2nd round in London)

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.

Our incredible community of supporters, volunteers, and fundraisers are at the heart of everything we do. That’s where you come in!

About the Role

Are you a creative digital fundraiser who loves building relationships? Do you want to use your digital marketing, social media, and stewardship skills to make a real-world impact?

As our Community and Events Supporter Engagement Officer, you will be the driving force behind our digital supporter journeys. You won't just manage processes; you will craft exceptional, inspiring experiences for our volunteers and fundraisers from the moment they sign up to the moment they cross the finish line (and beyond).

This is a highly collaborative, home-based role where you will work closely with our Social Media, Communications, and Marketing teams to bring fundraising campaigns to life across all Cystic Fibrosis Trust platforms.

What you’ll be doing

• Exceptional Stewardship: Guide, inspire, and retain our amazing volunteers and supporters using digital platforms and email journeys.

• Digital Campaign Innovation: Help design, build, and implement exciting new digital fundraising campaigns, event registration pages, and email journeys.

• Social Media & Content Creation: Collaborate with our Social Team to develop engaging content, monitor social channels, and share powerful, real-life supporter stories.

• Data-Driven Insights: Work with cutting-edge tools (like Give Panel, Dynamics, Enthuse, JustGiving, Google Analytics, and Power BI) to measure campaign impact and continuously improve the supporter experience.

• Creative Resource Design: Use design software to create high-quality, impactful marketing and fundraising resources that align with our brand.

• Be the Face of the Trust: Represent the Cystic Fibrosis Trust at exciting events and meetings.

Who we’re looking for

We are looking for a target-oriented, passionate team player who is excited about digital fundraising trends and loves connecting with people.  You will also need to meet the following essential criteria:

• Proven experience in digital community fundraising and volunteer management.

• Effective project management experience

• A strong demonstrable understanding of relational fundraising and supporter journey principles.

• Hands-on experience using digital fundraising platforms (including Facebook, Enthuse, JustGiving, Give Panel, etc.).

• Experience of copywriting and editing skills to write compelling, high-quality content.

• Great collaboration skills and the ability to work independently as well as part of a dynamic team to reach targets.

• Experience of using Dot digital, Hootsuite, Power BI, or CRM and fundraising databases 

• Flexibility to travel throughout the UK and work occasional evenings/weekends to support our events.

What we offer you

We offer a range of benefits including flexible working, 30 days annual leave plus recognised bank holidays (pro-rata for part time staff), contributory pension scheme, Healthcare cash plan covering dental, optical, 24/7 GP service, Employee assistance programme and opportunities for learning and development

Ready to join us as we unite for a life unlimited?

If you have a passion for our vision and the skills to inspire our community, we would love to hear from you.

Apply today and help us turn hope into reality.

Closing and interview dates

Closing date for completed applications is 11:59pm on Monday 7 September 2026. 

First interviews will be held week commencing Week commencing 14 September 2026. 

We reserve the right to bring forward the closing date or extend if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.

How to Apply

Before applying, please ensure you read the job description for more information about the role. 

Applications should be made through our recruitment portal Hireful and to apply, please select ‘Apply Now.’

If you would like to discuss the role before applying, please contact recruitment

Please note you will need to have the right to work in the UK before starting work with us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.

No agencies or media please.

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with diverse backgrounds, experiences, and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, as LGBTQ+ and people with disabilities. 

It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

Inclusion Barnet is Barnet's Deaf and Disabled People's Organisation (DDPO), committed to creating more inclusive communities and greater social justice for all. We are looking for a Community Development Outreach Officer to support voluntary, community, faith and social enterprise organisations across Barnet.

This is a community-based outreach role that will play a key part in supporting Barnet's local voluntary, community, faith and social enterprise (VCFSE) sector. The role delivers as part of the award-winning Barnet Together partnership with Young Barnet Foundation and Groundwork London.

A significant majority of this role will be based in the community. The successful candidate will spend most of their time travelling across Barnet, meeting organisations face to face, attending local meetings and events, visiting communities and building relationships with existing and potential members. Applicants must therefore be comfortable with regular travel throughout the borough and confident working independently in a range of community settings.

The postholder will carry out proactive outreach to community groups, voluntary organisations, resident-led groups and local networks. They will build trusted relationships, identify development needs and help organisations access the support, training and opportunities available through Inclusion Barnet Community Organisation Support. The role will involve providing one-to-one support to organisations on areas such as governance, safeguarding, small funding bids and project planning, as well as signposting groups to relevant services, networks and development opportunities. The postholder will also support community-led activities that help strengthen neighbourhoods and improve local places.

We are looking for someone who:

• Has a demonstrable commitment to the social model of disability and disability equality.
• Is passionate about supporting communities and helping organisations to grow and succeed.
• Has experience of working, volunteering or engaging with community groups, voluntary organisations, residents or local projects.
• Has an interest in community development and the voluntary, community, faith and social enterprise (VCFSE) sector.
• Has experience of building positive relationships with people from diverse backgrounds.
• Has strong communication, engagement and relationship-building skills.
• Is confident working independently in community settings and representing Inclusion Barnet and Barnet Together at local meetings and events.
• Can identify when organisations or individuals may benefit from additional support and confidently signpost them to relevant services, opportunities or resources.
• Has good organisational, digital and record-keeping skills.
• Has an understanding of safeguarding, or a willingness to develop this knowledge.
• Takes a practical, solutions-focused approach to supporting others.
• Can manage their own workload, prioritise effectively and follow through on agreed actions.

As Barnet's Deaf and Disabled People's Organisation, we encourage applications from people with lived experience of disabiliy, which could include mental health issues, neurodivergence or long term health conditions. Lived experience is highly valued within our organisation and helps shape and strengthen our work. We are committed to providing reasonable adjustments throughout the recruitment process and in employment.

We also welcome applications from people with transferable skills gained through education, volunteering, community involvement, employment or lived experience.

While some home working is available, regular face-to-face engagement across Barnet is an essential requirement of the role.

Applicants must have the right to work in the UK, and be willing to undergo a DBS check at an appropriate level for the role.

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

We are looking for a Fundraising Support Officer to support a wide range of fundraising activities across Dignity in Dying and Compassion in Dying.

This is a varied and practical role supporting campaigns, donor care, and administrative processes. You will play an important part in ensuring our supporters have a positive experience while helping deliver key fundraising initiatives, including new programme development.

This role is ideal for someone early in their career, returning to work, or looking to move into fundraising. We are looking for enthusiasm, organisation and a willingness to learn, and will support you to develop in the role.

Key responsibilities

• Provide administrative support for fundraising campaigns, including direct mail activity
• Support the set-up and delivery of new initiatives (e.g. lottery and in-memory giving)
• Respond to supporter enquiries via email and telephone
• Process donations and maintain accurate supporter records using databases (e.g. Raiser’s Edge)
• Support donor communications, reporting and stewardship activity
• Assist with general fundraising administration and team support

About you

We are looking for someone who is:

• Organised, with strong attention to detail
• A clear and confident communicator, able to respond sensitively to supporters
• Proactive and positive, with a willingness to learn
• Comfortable using systems and handling information (training provided)
• Motivated to build a career in fundraising

We welcome applications from candidates with a wide range of experiences, including those with limited formal work experience.

About us

Dignity in Dying campaigns for greater choice, control and access to services at the end of life. Compassion in Dying supports people to understand and exercise their rights, helping them plan for end-of-life care.

Interviews

• Stage 1: Virtual interview – WC 21st September
• Stage 2: In-person interview at our London office – TBC

Central London | £32,721 per Annum | Full-time (35 hours per week) | 1 YR Fix Term Contract

Minimum 3 Days per week in the office during probation, minimum 2days thereafter

Job titleChief Executive

ContractPermanent / Full time (35 hours a week)

Location London / hybrid (regular London presence)

Salary£95,000 - £100,000

Benefits Up to 6.5% matched pension, total contributions of 13%.
28 days annual leave per year plus public holidays.
Enhanced sick leave cover of up to 5 years.
Death in service benefit of 2x annual salary.
Employee Assistance scheme.
Working from home allowance.
Annual wellbeing allowance.

Reports to Chair and Board of Trustees

Direct reportsDirector of Finance and Operations
Director of Evidence and Improvement
Policy and Communications Manager
People and Business Partner

Background information

About us:

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of patients, people with Lived Experience, unpaid carers, their families and the voluntary organisations that work for them.

Our mission:

We advocate for a more equitable and person-centred health and care, shaped by the people who use and need it the most.

We do this by:

- Understanding and advocating for what matters to people, especially those living with health conditions and groups who experience inequalities

- Finding common cause across communities and conditions by working with member charities and those they support

- Connecting and convening charities, decisions makers and citizens to work together to change health and care for good.

Our five-year strategy:

In September 2024 we published a new five-year strategy that was co-produced with our staff, our member charities, our Lived Experience Partners and our key stakeholders. This set out three clear goals:

- End unequal access
By addressing the barriers experienced by those facing the worst outcomes, we will find solutions that improve care for all.

- Transfer power to people and communities
As a leader in co-production, we will help communities to work with system leaders at national and neighbourhood level to make big decisions together. This will maximise the skills and capabilities of patients, ensuring care is truly person-centred.

- Shift the measures of success
By campaigning for better patient experience and outcomes metrics, we can ensure that what matters to people becomes the key measure of success for the NHS.

In the first two years of the strategy we have already made big strides. For example, our work encouraging the Government to focus on “getting the basics right” has seen major policy initiatives designed to fix access to primary care and the 8am rush. Similarly, our work on the experience of waiting for elective care has seen the introduction of the first ever set of minimum standards for waiting.

Our work on the 10 Year Plan, and on the Quality Strategy, has also seen both patient experience and outcome measures given much greater prominence in how the NHS judges success and National Voices has now been commissioned by NHS England to help design the future of patient feedback mechanisms.

We have also successfully campaigned for funding formulas to be revised to enable the NHS to directly address the inverse care law and tackle the impact of health inequalities head on.

But there are challenges ahead, not least the role patients and communities play directly in co-producing improvement. With ICBs under huge financial pressures, and so much change in the health and care system, we need to make sure every piece of work we deliver is of the highest quality and adds real value. This is the only way to help others across the sector understand the value that people with Lived Experience offer to problem solving processes and creating better and more inclusive solutions.

PLEASE SEE RECRUITMENT PACK FOR FULL DETAILS AND APPLICATION GUIDANCE

At The National Lottery Community Fund (The Fund), we are driven by our strategy ‘It starts with community’ and its four community-led missions, as well as our commitment to tackling poverty, discrimination and disadvantage through an equity-based approach. 

This is an exciting opportunity to join the UK Portfolio at an ambitious moment of shaping the next phase of our strategy. We are looking for four Funding Officers (2x 12 month FTC, 1 x FTC until March 2027 and 1x FTC until July 2027) to join us and form part of a team of around 40 in total. 

The UK Portfolio supports the ambitions and potential of communities across the UK.  We focus on scaling projects with a UK-wide benefit, through significant investments and partnerships, which enable systems-level change for communities. Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales. 

Our Funding Officers are at the core of what we do in the UK Portfolio as we continue to develop in response to our strategy. Our team is spread across the UK, and we're looking for people from a variety of locations within the UK. 

Our current work includes: 

• TheUK Fund: offers long term funding to support organisations to scale proven work and approaches against two main themes: connected communities and youth voice. Funded projects consistently focus on systems change, community power and voice. 

• Climate Action Fund: supports UK-wide ambitious, partnership-led approaches to climate and environmental challenges, bringing together organisations to deliver long-term change at scale.

• Working in partnership with others: Examples include Communities for Children, focused on tackling child poverty, Together for Families, supporting early intervention for children and families. We are also developing new areas of work that explore the opportunities and implications of emerging technologies including artificial intelligence. 

Role Expectations 

Funding officers help amazing things to happen in communities. They play a vital role in ensuring we provide excellent service to communities all over the UK.

You will support organisations through the grant making process and use your knowledge and experience to make evidence informed judgements. You’ll manage key relationships with grant holders, responding to their needs, providing advice and considered feedback and be willing to have challenging but constructive conversations. 

You’ll be a great team player and play an active role in ensuring the effective running of team meetings. 

As a Funding Officer you will:  

• Support enquirers, applicants and grant holders through our funding processes, assessing and managing a caseload of applications and grants of varying value and complexity. 
• Build and maintain relationships with stakeholders at different levels, including project visits and external events. 
• Produce and present clear reports which reflect sound judgement, sector knowledge and understanding of the Fund’s strategy, missions and policies 
• Identify, and manage risk, supporting organisations to deliver their projects and measure their impact. 
• Ensure our data is maintained, accurate and of high quality 
• Ensure  grant management and assessment contribute meaningfully to the Fund’s learning and impact.
• Demonstrate a commitment to, and ability to build understanding of the Fund’s ambition as an environmentally regenerative funder. 
• Contribute to projects including programme development, our equity based approach to funding, impact, continuous improvement and Fund wide initiatives. 

Skills & Requirements

You will use your critical thinking skills, curiosity, interest and understanding of our community-led missions to support and inform your approach to assessment and grant management. 

You’ll be joining a dynamic and welcoming geographically dispersed team, working with impactful and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.

We are looking for talented and proactive team players from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding.  

Whatever your background, the role would suit people who:  

• are passionate about achieving social change and have a strong commitment to equity, diversity and inclusion.
• have skills and experience in presentation and report writing and basic accounting and budget management.
• can apply their research, data gathering, insight and critical analysis skills to learn quickly about a range of themes and issues. 
• can absorb a wide range of information and evidence and present it to others in a clear and concise manner. 
• can work flexibly at pace and to tight deadlines, using their initiative to manage their time working comfortably with competing priorities and deadlines. 
• are adept at building and maintaining relationships with people from a range of backgrounds and experiences.
• are strong team players committed to sharing learning with their colleagues and the wider Fund to improve our processes and practices. 
• are comfortable working with an online and geographically dispersed team.
• are comfortable learning and working with different systems and data.

You’ll report to one of our Portfolio Managers and work with other Funding Officers across different areas of the team.

The role requires occasional (once a month) travel across the UK to observe and critically analyse the work of applicants and grant holders.  

Interview details:

• Date:  W/C 12/10/2026 

• Format: Online – MS Teams 

• Location: UK-Wide 

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester and Newcastle. 

For an informal discussion about the role, please contact us.

To ask any questions, please email us.

How to apply: 

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. 

Essential Criteria: 

• Sector insight: Knowledge and understanding of the voluntary sector and communities across the UK and a well-developed appreciation of how they can respond to our strategy and missions.   

• Communication skills: Strong listening, written and verbal communication skills including report writing and with the ability to communicate complex ideas in an engaging and clear manner, tailored to different audiences.  

• Analytical skills: Ability to absorb a wide range of information and evidence to reach judgement-based recommendations with confidence, offering appropriate challenge and managing risk throughout the grant making lifecycle.  

• Organisational skills: Ability to plan and manage a caseload of assessments and grant management, balancing competing priorities and deadlines and demonstrating strong organisation and prioritisation skills.

• Relational skills: Ability to build and maintain effective, collaborative relationships with colleagues, customers and stakeholders.   

• Equity, Diversity and Inclusion: A strong understanding of our vision, our commitmentand our funding products - and the ability to apply this throughout the grant making lifecycle.  

Desirable Criteria: 

• Continuous improvement: A learning mindset and curiosity about our work with the ability to identify opportunities for learning and improvement across the team and wider directorate through proactive problem-solving and continuous improvement.  

• Data and finance: Ability to understand and assess data and financial information including business plans and accounts, and present this in an accessible way.  

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week

The Royal British Legion is looking for an experienced and data-minded Senior Growth Manager to lead its supporter growth activity and help turn engagement into long-term income and loyalty.

This is a senior role focused on one of the biggest opportunities within RBL’s mass fundraising programme. You will lead the strategy for Growth, using data and supporter insight to shape targeted cross-sell, upsell and reactivation activity across individual giving. The focus will be on understanding what supporters need, when they are most likely to engage and how communications can strengthen the individual giving supporter experience while increasing lifetime value.

Reporting to the Head of Acquisition and Development, you will define Growth plans, set priorities and use performance data to understand what is working and where there is potential to improve.

Working closely with colleagues across Acquisition, Welcome, Retention, Planning, Data, Events, Legacies and other areas of Fundraising, you will help create a consistent supporter experience and ensure Growth activity contributes to wider fundraising objectives.

You will also lead and develop a Growth Manager and two Growth Officers, creating clarity, supporting high performance and ensuring the team has the insight and focus needed to deliver. Strong stakeholder management will be important, as you build effective relationships across RBL and with external agencies, bringing together different teams and priorities to deliver joined-up supporter journeys.

The ideal candidate will bring significant experience of developing and delivering mass fundraising or customer communication strategies, with a strong understanding of individual giving, supporter experience and how data can be used to improve engagement and income.

You will have proven experience managing teams, working with complex programmes and budgets, and using insight to make informed decisions about audiences, communications and performance. You will be comfortable translating strategy into clear plans and measurable outcomes, while influencing stakeholders across a large and complex organisation.

This is an opportunity to shape how RBL builds stronger relationships with its supporters beyond their initial engagement, using data, insight and a clear understanding of supporter needs to increase loyalty, sustainable income and long-term value in support of the Armed Forces community.

Please download the candidate pack [PDF] for full details and how to apply.

Closing Date: Monday, 14th September

Please note the desired qualifactions required for the role: Specialist Community Public Health Nurse (health visitor or Family Nurse) or Midwife,
Nurse or Paediatric Nurse with community experience.

1. Proactively engage and work in partnership with professionals and organisation working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.

2. Design and deliver training.

3. Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way.

4. Create and assist with development of information resources.

5. Manage and supervise the Support and Training Officer and Training Development Officer.

Proactively engage and work in partnership with professionals and organisations working with families and babies vulnerable to sudden infant death to promote safer sleep and reduce infant mortality.

•To build relationships with health and childcare professionals working with families and babies vulnerable to sudden infant death in order to reach and engage those families with advice and support.

•To proactively build and maintain partnerships with relevant organisations particularly those who work with vulnerable families to co-produce and collaborate in developing resources and programmes to reduce infant mortality.

•To build relationships with local professionals in order to support local campaigns to reduce SIDS deaths, sleep related accidents and infections in babies.

•To ensure the Lullaby Trust’s work reflects the public health agenda across England, Wales and Northern Ireland.

•To work with the Policy and Research Manager reviewing external health and social documents/policy.

Design and deliver training

•To be lead the Training Team Working Group and chair meetings.

•To lead and work to deliver the training strategy by creating and promoting evidence-based online training packages aligned with public health priorities to a range of professionals working with families and babies vulnerable to sudden infant death which enables confidence to have meaningful conversations with families. 

•Plan, develop and record online webinars and presentations for families and babies vulnerable to sudden infant death and on bereavement support in line with the Training Strategy

•Use national and local data to create and deliver training packages which is responsive to need, SUDI and safeguarding reports and investigations and CDOP themes.

•To meet and liaise with outside organisations to deliver showcase training packages.

•To ensure training is evaluated and adapted/developed

•To work with engagement team to ensure training is promoted.

Create and assist with development of online and printed information resources particularly aimed at those vulnerable to sudden infant death.  

•Assist with checking accuracy of safer sleep info posts on social media and -participating in Q&As.

•Create resources specifically aimed at families and babies vulnerable to sudden infant death.

•Develop resources and tools for professionals working with families to have meaningful conversations and support safer sleep messaging.

•Develop resources for professionals that translate evidence and research into good standards of practice.

•Review and update website text and social media messages on safer sleep in conjunction with the engagement team.

Proactively engage families with Lullaby Trust advice, responding to enquiries and ensuring anyone seeking advice is given a high-quality service in a timely way

•Manage the cover and answer information enquiries including helpline and online, on safer sleep responding within the set guidelines and KPIs for the department.

•Manage and facilitate the Young Parent Panel and New Families Panel in collaboration with other specialist organisations and charities; keeping in contact, recruiting new members, arranging meetings, focus groups and user testing and feedback on resources and activities.

•To be a representative for media work promoting safer sleep advice, including radio, tv, pre-recorded and live media.

•Work with other teams to reach more families including on projects focussing on high risk groups and under-represented families.

•Ensure any safeguarding concerns are actioned in accordance with the organisation’s Safeguarding Policy.

To manage and supervise the Support and Training Officer and the Training Development Officer

•To supervise and set priorities for the Support and Training Officer, following Lullaby Trust processes.

•To provide regular support and supervision to the Support and Training Officer.

•To attend regular meetings of the Lullaby Trust Management Team.

•Deputise for Support and Information Team when needed.

Any other work which relates to the Lullaby Trust’s strategic objectives

•To participate in training and events with colleagues on a regular basis.

•To work with the relevant departments in the organisation to deliver and implement the organisations strategy

•To keep abreast of external research on SIDS and related fields.

•Maintain knowledge of developments within health service provision and family social care to identify opportunities for improving support for families.