Supporter engagement officer jobs in Bermondsey, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing and Communications Manager
Location:
Hybrid: Primarily based at Cosmic HQ near St Mary’s Hospital, Paddington, with opportunities for home working
Reports To:
Chief Executive Officer (CEO)
Salary:
£36,000 per annum pro rata, £21,600 actual for 0.6FTE
Hours:
3 days per week/0.6FTE
Job Type:
Permanent
Annual Leave:
27 days plus bank holidays, plus office shuts between Christmas & New Year, pro rata for 0.6FTE
About Cosmic
Cosmic is a small but mighty children’s charity, dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, pioneering research, and family support services - helping to make a real difference for children and families when they need it most.
We’re looking for a passionate and creative Marketing and Communications Manager to help us tell Cosmic’s story, engage our incredible supporters, and grow our reach and impact. If you love storytelling, enjoy building strong relationships, and want to be part of a small, supportive team that’s making a real difference, this could be the perfect role for you. You’ll play a key part in raising Cosmic’s profile, supporting fundraising campaigns, and keeping our community connected through engaging and impactful communications.
Key Responsibilities
External Communications
- Collaborate with the team to develop a communications plan to support Cosmic’s calendar of events, income generation and volunteering, taking ownership of its implementation.
- Manage supporter communications through platforms like Mailchimp, including scheduling updates and mail merges.
- Produce and manage the production and distribution of the charity’s supporter newsletter, corporate newsletter, and other direct marketing materials.
- Develop a GDPR compliant method to gather data from families who benefit from Cosmic Service Delivery, to support conversion to fundraising via a Cosmic communication plan and supporter journey
- Create and execute engaging campaigns for Cosmic, based on our service delivery, to generate income.
- Liaise with celebrity partners to coordinate media campaigns.
- Develop and maintain a bank of photographs and ensure media consent forms are obtained and recorded appropriately.
- Assist fundraising teams in sourcing free advertising opportunities for events, such as community group emails and online platforms.
- Working with internal and external stakeholders to deliver and maximise media opportunities and campaigns that help raise awareness of the Cosmic’s services
- Writing press releases for local, regional and national press covering Cosmic service delivery, events and fundraising campaigns.
- Plan and execute events designed for stewardship and engagement alongside the Cosmic Events Team.
- Support in the development and delivery of the Cosmic ambassador strategy
Internal Communications
- Work closely with supporters, NHS staff, and the NHS Imperial Trust to gather compelling patient, family, unit, and staff stories for promotional purposes.
- Be a visible presence on the wards, building relationships to develop case studies, improve communication, and identify opportunities for collaboration.
- Keep charity notice boards updated with promotional material.
- Contribute to the quarterly Trustee report.
- Ensure that all communication is clearly logged on the Cosmic CRM solution, Donorfy.
Digital
- Manage Cosmic’s social media channels, developing and implementing a consistent and engaging social media plan to promote the charity’s work, events, and fundraising initiatives effectively.
- Digital transformation of the Cosmic website and other digital channels with a consistent and clear brand, ensuring optimal user experience.
- Create engaging and consistent digital designs for all marketing materials on Canva.
Branding and Merchandising
- Design and create a new range of fundraising merchandise and marketing materials to promote the Cosmic brand.
- Support the fundraising team by developing high-quality materials for proposals, events, and activities, and assist in promoting these initiatives.
- Develop and formalise a clear Cosmic Tone of Voice and charity branding, establishing guidelines for how Cosmic presents itself both internally and externally to ensure consistency and alignment with its mission and values.
- Build a Cosmic library of “curated content” with aligned descriptions of who we are and what we do, tailored for different audiences.
- Ensure all internal templates (letterheads, email signatures etc) use the correct colour palette, format and logo.
Administration
- Build a process to balance and prioritise the requirements and request for digital, marketing and communication support from the Cosmic Team
- Respond effectively to incoming telephone calls and emails, ensuring all inquiries are handled professionally.
- Maintain and update the charity’s database of contacts and supporters, taking the lead in implementing changes to improve data recording and analysis.
- Provide support to charity volunteers during activities.
- Develop engaging and relevant supporter journeys using Cosmic audience personas.
- Regular development and gathering of Cosmic case study materials.
- Evaluate the success of campaigns, setting and tracking key metrics, feeding learnings back into future work in a cycle of continuous improvement.
- Prepare and deliver regular, meaningful reporting on communications, to assist and drive strategic communications and marketing decision making.
General
- Build relationships across Cosmic, NHS units, and key stakeholders to identify opportunities for collaboration.
- Stay informed about fundraising sector trends and identify ways to apply them to Cosmic’s work.
- Undertake any other tasks commensurate with the role, adhering to the charity’s time-in-lieu policy.
- Support PICU/NICU with day-to-day needs, including celebrating milestones, organising activities, or assisting families with specific requirements.
Who We’re Looking For
Essential Skills and Experience:
- Previous experience in a marketing or communications role, ideally working within the charity sector.
- Proven success designing and delivering communications plans and campaigns.
- Experience of successfully pitching stories or collaborations to media, journalists and influencers.
- Understanding of how to create engaging content – both written and visual.
- Understanding of how to develop opportunities for coverage and know how to make them happen, and of media and communication trends, with the ability to stay ahead of the curve.
- Strong written and verbal communication skills, with the ability to craft engaging content for diverse audiences.
- Strong digital storytelling skills.
- Experience in creating marketing materials in Canva and managing communications campaigns.
- Experience of managing social media channels, creating content that drive results
- Experience of using WordPress, Mailchimp and CRM solutions.
- Confidence in liaising with stakeholders, including NHS staff, supporters, and celebrity partners.
- Excellent organisational skills with the ability to manage multiple tasks and meet deadlines.
- Creative thinking and problem-solving abilities.
- Knowledge of GDPR and data protection best practices.
- A genuine passion for Cosmic’s mission and values.
Desirable Skills and Experience:
- Experience in developing case studies
- Previous experience in a charity or fundraising environment.
Why You’ll Love Working with Us
At Cosmic, we’re a small team with a big heart. Every day, we get to make a real impact on the lives of children and families facing the toughest times. You’ll have the chance to use your creativity, develop new ideas, and see the difference your work makes - whether it’s helping to fund vital equipment, supporting a fundraising event, or simply putting a smile on a child’s face.
· 27 days holiday plus Bank Holidays (pro rata for part time roles)
· £200 professional development budget annually
· Hybrid working opportunities
· Employee Assistance Programme
· Flexible hours. Core office hours 10am – 4pm
To be considered for this role, please answer the screening questions in full.
How to Apply
To apply, please submit your CV and responses to the screening questions. You are welcome to include a covering letter if you wish, but this is optional.
Cosmic is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
November 2025
The client requests no contact from agencies or media sales.
Job Title: Chief Executive Officer (CEO)
Contract/ Hours: 35hrs per week
Salary: £55,000
Leave entitlement: 25 days
About The People Hive
The People Hive is an ambitious local charity creating real opportunities for adults with a learning disability across Richmond and the surrounding areas. From our vibrant community hub in Twickenham, we deliver creative, social and developmental activities that help people connect, grow and thrive.
We also run a public gallery that showcases local artists, generates vital income and provides paid work experience for our clients. Our impact was recognised when we were shortlisted for the Richmond Community Heroes Awards 2025, and we are now exploring exciting opportunities for future growth and expansion.
The Role
This is a great opportunity to lead a respected, values-led charity at a pivotal moment in its journey. As Chief Executive Officer, you will set the strategic direction of The People Hive, lead a passionate team of staff and volunteers, and act as the public face of the organisation.
Working closely with the Board of Trustees and key partners, you will help shape the charity’s future, strengthen its sustainability and ensure it continues to make a meaningful difference in the lives of adults with learning disabilities.
How to Apply
We recognise that talented people may hesitate to apply if they don’t meet every listed requirement. If this role inspires you and you believe you could be a strong fit, we encourage you to apply. Your skills, experience and perspective may be exactly what we’re looking for.
Applications close on Friday February 27th 2026.
We are committed to creating and supporting real opportunities for people with a learning disability living in Richmond and surrounding areas.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join our Community Fundraising Team and play an important part in supporting some of The Royal Marsden Cancer charity’s most dedicated supporters. Working alongside the Community Fundraising team you will effectively steward existing supporters, engage our community supporters and identify new prospects.
If you are a high performing fundraiser with experience of delivering income growth through effective relationship management, this is a fantastic opportunity to make a meaningful impact.
What you’ll be doing:
- Line manage a team to ensure they achieve their objectives and fundraising targets
- Deliver best in class stewardship to develop long term relationships
- Identify and develop fundraising initiatives to engage community fundraising supporters in line with the Charity’s strategy
- Identify opportunities to raise awareness of The Royal Marsden Cancer Charity including giving talks and presentations, attending local events and networking events
- Monitor income monthly and contribute to budgeting and reforecasting. Identify areas of concern and where there might be potential for growth
- Work with other teams within the Charity, including Finance, Data, PR, Marketing and other fundraising teams to maximise best practice and supporter experience
What we’re looking for:
We’re looking for someone who is:
· An experienced, high-performing fundraiser with a proven track record of securing financial support from community fundraising supporters
· An excellent written and verbal communicator, able to engage effectively with a wide range of audiences
· A confident leader, able to motivate, manage and support high-performing teams
· Highly organised, with experience in financial planning, monitoring and budgeting
· Proactive and self-sufficient, with strong problem-solving skills and the ability to take initiative
· Able to work with sensitivity and diplomacy, including in emotionally complex situations
· Experienced in using Raiser’s Edge NXT and/or fundraising for major charitable appeals (desirable)
Why join us?
We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.
What we offer:
· Hybrid working between home and Sutton with occasional travel to Chelsea.
· Flexible working around our core hours of 10am to 4pm
· 27 days annual leave rising with length of service
· Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
· Training, support and development opportunities
· Access to the Blue Light discount scheme and other discounts opportunities
· Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
· Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
· Opportunities for training and career development
Inclusion matters:
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Applications from all backgrounds are warmly welcomed
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
How to apply:
Use CharityJob ATS
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Young Citizens is recruiting a Communications & Engagement Coordinator to join us in a hands‑on role at the heart of our mission to help young people become active, engaged and informed citizens. As part of our national charity's central team, you’ll deliver essential engagement campaigns and content that help us stand out to schools, communities, partners and the wider public.
Your Role's Purpose
This role brings together a varied mix of communications work, giving you the chance to shape how Young Citizens’ story is shared with schools, partners and the wider public. You’ll help bring our work to life through clear, engaging content and play a part in the moments that showcase our impact throughout the year. Working closely with colleagues across the charity, you’ll support campaigns, highlight powerful stories, and help ensure our communications feel purposeful and relevant.
Alongside managing content and channels, you’ll be high energy but organised in keeping our communications running smoothly behind the scenes, from responding to external enquiries to supporting events, maintaining our systems and assets, and helping programme teams refine materials and messages. It’s a role for someone who enjoys a fast-paced organisation with experience in ensuring strong execution of marketing and communications work alongside contributing to how we improve and strengthen processes.
In Year 1, your primary focus will be to:
- Ensure development of high‑quality content and manage outputs across digital channels, from email blasts to LinkedIn campaigns
- Design targeted national campaigns that reach priority audiences, especially teachers and schools
- Help ensure our messaging is clear, consistent, and aligned with our mission and values
- Assist with the annual communications plan and organisation‑wide campaigns
- Support impact reporting and storytelling across platforms
- Provide communications and PR support to senior management for fundraising, events, and partnerships
- Contribute to the ongoing development of our communications approach across channels
Who we are looking for
This role is our primary communications role, working with our education and delivery managers to ensure great comms for the charity. It requires someone ready to own and lead this work understanding out to ensure good quality assurance processes but also strategic deployment of e-comms.
You should have around three or more years’ experience in communications, digital marketing, or a similar role, ready to lead a busy portfolio of work.
We’re looking for someone who is:
- Creative and digitally apt, with experience producing engaging content and managing social media and main digital channels (website, key social media outlets and complex e-mail campaigns).
- A clear and adaptable communicator, familiar with writing for a range of external audiences and adapt to format and styles, presenting our work in a compelling format.
- Highly organised and dependable, comfortable managing multiple projects, meeting deadlines, and proactive in keeping things on track.
- Insight‑driven and data confident, comfort sorting through analytics, CRMs and audience feedback to report outcomes, drive decisions and improve communications.
- Collaborative and relationship‑focused, able to work well with colleagues across teams and support shared goals and respond to the strategic objectives set by leadership.
- Attentive to detail and brand‑aware, ensuring consistency in tone, design and messaging across all materials.
- Motivated by our mission, with an interest in education, youth engagement, democracy, or helping young people develop key life skills.
Why join us?
- Make a real difference by helping deliver inspiring citizenship experiences to young people nationwide.
- Shape and strengthen the delivery of our flagship national programmes.
- Join a supportive, purpose‑driven team that values collaboration, flexibility, and doing great work together.
- Grow with us as we deliver our new three‑year strategy and embed smarter, stronger delivery processes.
If you're excited about making a tangible impact through high‑quality programme delivery, and want to contribute to a mission‑driven organisation, we’d love to hear from you.
A few useful notes to apply:
- Please submit a covering letter of no more than two pages alongside your CV, outlining your interest in this role. Applications without a covering letter cannot be reviewed.
- If you have any questions before applying, please contact our HR team.
- Only applications via Charity Job will be accepted.
For full details on the role, responsibilities, and our charity's work, see the job pack.
The closing date for applications
The closing date for applications is 9am, Friday 13 March 2026. However, we start reviewing applications from Friday 28 February 2026 so early submission is strongly encouraged. Please note that if the role is still advertised, it means we have not yet made an appointment. We reserve the right to close the application process early if a suitable candidate is identified.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
Income and Engagement Specialist
Are you a senior engagement specialist or fundraising leader who can see the big picture and also knows how to make things work brilliantly day to day? Do you believe that great systems and smart data only matter if they help you build more meaningful relationships with real people?
At Mencap, we’re at a genuinely exciting point in our journey. Our new strategy, Mencap 2030, sets out a bold ambition for the future, and engaging and growing our supporter base is central to making it happen. We’ve made significant investment in our engagement capability, including a state-of-the-art CRM, alongside face-to-face fundraising and digital innovation.
We’re now looking for an experienced leader to step into a senior interim role, providing stability, leadership and momentum across our engagement activity during a period of transition.
This role will lead all of our mass fundraising and engagement activity, including Individual Giving, Legacies, Community & Events Fundraising, and Supporter Care. It is a senior, influential role shaping how supporters experience Mencap, how we grow income sustainably, and how we build long-term relationships rooted in trust and shared values.
As part of the interim remit, the role will also provide operational oversight and support to our High Value Relationships team, working closely with the interim Executive Director of Fundraising and other colleagues to ensure continuity, strong performance management and clear oversight of income and KPIs during this period.
You’ll bring strategic vision and clarity, alongside strong operational judgement. You’ll know how to turn insight into action, how to use data intelligently (without losing the human touch), and how to lead teams through change with confidence and care. You’ll be comfortable holding performance, using financial and KPI information to support delivery and decision-making.
Just as importantly, you’ll recognise that our supporters aren’t just numbers or segments – they’re individuals who care deeply about our work and want to feel connected to the difference they’re helping to make.
You’ll lead the place where Mencap’s fundraising brand, proposition, and voice really come to life, designing experiences, appeals, campaigns and supporter journeys that reflect the voices and lived experiences of people with a learning disability and show the world why our work matters.
This is a full‑time role (37.5 hours per week), offered on a 9‑month fixed‑term contract, with flexibility on location.
If you’re excited by the opportunity to step into a senior interim leadership role, make the most of significant investment, and guide large, complex fundraising and engagement functions through an important period of transition, we’d love to hear from you!
Apply now with an updated CV, applications close on 25th February, with interviews taking place shortly afterwards.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Empower individuals with learning disabilities and autism to reach their full potential and lead the lives they choose.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.
Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.
If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.
What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.
What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.
Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.
How to Apply
Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.
Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.
If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.
Disclaimer
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
**We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
Summary:
The Supporter Partnerships Officer (SPO) plays a vital role in delivering an exceptional experience for new and existing supporters of London City Mission.
Purpose of the job:
As a key member of the Fundraising team, you will be the first point of contact for individuals and organisations who give to the charity; handling enquiries, processing donations given over the telephone, updating supporter records, nurturing long-term relationships and providing insight to other members of the fundraising team.
This role is ideal for someone who thrives in a people-centred environment, enjoys providing outstanding supporter care, and is energised by working in a mission‑driven fundraising setting.
Your work ensures supporters feel valued, informed, and inspired to continue their journey with us. Conversations around personal faith, Biblical convictions around supporting gospel ministry and requests for prayer often form part of the dialogue between the SPO and supporters.
Key responsibilities:
Supporter care and engagement
- Be the first point of contact for supporters' (existing and new) enquiries by phone, email, letter, website and any other fundraising channels. Ensure they experience an excellent standard of response and experience.
- Be responsible for ensuring donations are thanked promptly and for establishing excellent standards of supporter care.
- You will look for opportunities to send stories and communications that show the Mission’s appreciation including leading on the LCM wide thank you events to Individual Giving supporters.
- Keep thank you letters up to date with new stories to show the impact of their donations.
- Respond to the cancellation of donations thanking the supporter for their gifts and ensure that the cancellation was planned.
Data and insights
- Ensure all supporter information and interactions are captured accurately, up to date and stored in the fundraising CRM in line with GDPR and organisational policies to allow LCM to maximise income. This includes creating new records, assist with managing online donation pages and communicate with supporters on communication preferences and gift aid.
- Run regular reports to track supporter engagement, retention, and income trends.
- Use insights to improve supporter stewardship and fundraising journeys.
Proactive fundraising support
- Identify opportunities to deepen supporter relationships, including upgrading gifts, promoting campaigns, or encouraging long term commitments.
- Support the delivery of fundraising appeals, events, and supporter journeys.
- Collaborate with colleagues across the fundraising team to deliver outstanding supporter experiences.
- Maximise income by ensuring gift aid declarations are correct and up to date giving supporters every opportunity to opt in.
Donation processing and administration
- Accurately set up new direct debits and Gift Aid declarations.
- During staff absence support the recording and reconciliation of donations if necessary.
Fundraising and supporter partnerships team
- Represent LCM at external events and conferences each year where the SPO will be expected to communicate LCM’s vision with a passion for and understanding of the gospel message, as well as share their personal journey of faith in Jesus Christ.
- Provide support and take part in meetings, activities and events in the Fundraising and Supporter Partnerships Team.
- Fully participate in the spiritual life of the Mission including attending the annual week of prayer, the monthly Team Day and daily staff prayers.
This role is based in London City Mission office in Tower Bridge Road and will involve occasional UK travel.
Person specification:
Essential experience
- Strong organisational and planning skills
- Excellent written and oral communication skills
- Ability to work on your own initiative and as part of a team
- Experience in customer service or supporter care
- Experience of using a CRM /donor database
- Good working knowledge of excel spreadsheets
- Attention to detail
- A practising, evangelical Christian, and a committed member of a local church whose leadership is willing to commission you for this position
- Inspired by London City Mission’s vision and values
Desirable experience
- Medium level skills in MS Office applications
- Experience of using Microsoft Dynamics D365 CRM
- Experience of processing direct debits
- Experience of coordinating volunteers
- Experience of working in a fundraising team
- Be willing to host the LCM weekly online prayer meeting and to lead team devotions
Benefits:
Here are some of the benefits we would offer you in this role:
- 25 days annual leave
- Blended approach to work - with some flexibility over days in the Office and working from home
- An attractive pension scheme with LCM contributing 11.5% of salary
- Clear Christian values underpinning all we do
- Regular LCM and team prayer events; monthly whole of LCM team days with worship, teaching, prayer, and updates; and an annual week of prayer in January
This job description is not intended to be exclusive or exhaustive. It is an outline indication of activity and will be amended in the light of LCM’s changing needs.
Occupational requirement:
London City Mission (LCM) is an organisation committed to preaching the Christian gospel to the people of London.
The Supporter Partnerships Officer plays a key part in managing Partnerships with individual supporters for the London City Mission. It is essential that he/she must personally own, communicate and implement the aims and objectives of the Mission as he/she will be the first point of contact with supporters, including written, telephone and face to face. LCM deeply values its relationships with supporters, some of whom have been giving to and praying for the work for decades.
Many of our supporters know our staff by name because of personal conversations they have had around their personal faith and how we have responded to requests for prayer. We seek to build relationships with individuals over time and connections are often made as we share stories of personal Christian faith and how this motivates us to be a part of gospel work.
On this basis, we consider there is a prima facie case that the person appointed in this role be an evangelical Christian.
Employees are required to agree to the Mission’s Statement of Faith and Conduct.
This job description does not form part of a contract of employment.
At Samaritans we rely on supporter donations to save lives.
We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.
In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.
If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.
Contract terms:
£28,000 - £30,000 per annum plus benefits
Full Time
Fixed Term Contract (18 months)
Hybrid working with link to Ewell office
In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
We are passionate about flexible working, talk to us about your preferences
What you’ll do
Engage with supporters by answering their enquiries
Thank supporters for their donations
Process all donations received by post, phone and BACS
Identify and implement opportunities to build supporter engagement
Record and report on positive and negative supporter feedback
Maintain accurate supporter records
Welcome and steward new supporter enquiries
What you’ll bring
Strong customer service experience and mindset
Great communication skills, including telephone, e-mail and letter writing
Ability to manage a varied workload
Experience analysing information to make objective decisions
Confidence in negotiating and influencing
Great time management
Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)
Experience working with a CRM database (desirable)
Knowledge of card payments and Direct Debit processes (desirable)
Full Job Description and Person Specification here
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 17th February 2026 at 09:00am
Interviews: w/c 23rd February 2026
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
Marketing Manager, Supporter Retention
Contract: Permanent | Full Time, 35 hours per week
Location: London UK
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person
Salary: £44,168 - £46,493 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK—from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team.
About the role
As our Marketing Manager – Supporter Retention, you will lead the development and delivery of the supporter experience, stewardship, and loyalty activity within the retention and engagement programme. Ensuring a consistently high-quality Supporter Experience. This role is responsible for strengthening the emotional connection to WaterAid’s mission and maximising Brand Loyalty and Love by driving the development and optimisation of all supporter journeys and stewardship communications.
In this role, you will:
- Supporter Experience Ownership: Act as the champion for the quality of the Supporter Experience, leading the coordination and optimisation of all automated, multi-channel supporter journeys (excluding direct appeals).
- Key Channel Delivery: Own the content planning, production, and delivery for core stewardship channels, including the Supporter Magazine, Welcome Journeys, and Feedback Communications.
- Email Programme Management: Own the day-to-day coordination of the email marketing schedule across all stewardship and engagement communications, ensuring effective sequencing and segmentation.
- Programme Cohesion: Work with the Senior Manager and Income Appeals Manager to ensure cohesion and alignment across all retention programmes, safeguarding a seamless supporter experience.
- Financial Contribution: Manage the assigned expenditure budget for the retention programme and contribute actively to annual planning and quarterly reforecasting to maximise retention benefits.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
- Retention & Stewardship Expertise: Deep expertise in developing, optimising, and coordinating complex, multi-channel supporter loyalty programmes and automated journeys.
- Content & Experience Focus: Proven experience in improving the quality of the Supporter Experience and managing high-quality, long-form content production (e.g., supporter magazine) to foster loyalty.
- Operational & Technical Skills: Strong project management skills, experience in matrix management, and proficiency in working with CRM systems and email marketing platforms.
- Data-Driven Mindset: Experience in using testing, segmentation, and data analysis to drive optimisation and provide clear rationale for strategic decisions.
Although not essential, we’d prefer you to have:
- Product Development: Experience in New Product Development (NPD) for fundraising or loyalty programmes (e.g. legacy or emergency funds).
- Professional Qualification: CIM/IDM Qualification or equivalent professional qualification.
- Non-Profit Experience: Prior experience working in the Non-Profit or International Development
Closing date: Applications close 12:00 PM UK time on 23rd February 2026. Interviews are expected to take place week commencing 2nd March 2026.
How to apply: Click Apply to upload your CV and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Church Engagement and Marketing Officer
Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR).
Contract: Permanent
Hours: 28 hours per week (0.8FTE)
Salary: £30,000 FTE pro rata (£24,000)
Annual Leave: 22 days + 3 discretionary days
Church Urban Fund has a proud history of being good news within our low-income communities across England. We partner with churches, social action charities and different faith communities to end poverty together.
For almost 40 years, Church Urban Fund has been enabling and supporting mission and ministry amongst the lowest income communities. Over the years we have developed several programmes which have made significant grassroots impact. Despite this work, and the work of many others, levels of poverty and engrained inequality remain desperately severe, despite living in one of the wealthiest countries.
This newly created role seeks to help us resource churches across England, so that we can achieve our vision of ending poverty and doing this together. The successful postholder will be key in helping develop new resources that sit alongside our very successful Growing Good resource and form part of our expanding Knowledge Bank that enables churches to have the knowledge, confidence and connection to engage with social action as a core part of their mission and serve their local communities. This role will also be influential in helping plan and deliver our increasingly popular and well attended webinars and in person events.
Our core mission is shaped by the drive to end poverty in all its forms, by developing partnerships and programmes to create a movement of love, justice and mercy. We are inspired by Jesus’ ministry to be with and alongside and serve the most marginalised and vulnerable in society, and follow his teaching to love our neighbours as ourselves.
We are seeking someone who is passionate about resourcing local churches to have knowledge, confidence and connection in serving their local areas, is skilled in developing and refreshing resources, can be persuasive in encouraging churches to engage with CUF’s range of resources, and is experienced in managing events (online and in person).
If you feel that this role could be for you, we would love to hear from you.
How to apply
To apply, please email an up-to-date CV and covering letter (only applications with a covering letter and CV will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to the HR Officer.
Closing date: 17:00 Monday 2nd March 26 with interviews to be held on 12th March 26 online
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a senior digital marketing officer – email to deliver high performing email campaigns and automations to support the charity’s activity. You’ll work autonomously and collaboratively with all teams across Breast Cancer Now to deliver and improve our email marketing.
You’ll be working to optimise engagement of our communications, as well as the supporter experience of those receiving them.
Line managing the email digital marketing coordinator – email, you’ll support their development and maintain positive close working relationships across the charity.
About you
You’ll have a high level of email experience and technical knowledge of relevant email platforms (ideally Adestra) and delivering complex email campaigns and projects.
You’ll be passionate about delivering the best email experience and engagement and understand best practices and the importance of data and testing.
You’ll be well organised and have strong prioritisation and attention to detail skills, working across the organisation on a diverse range of email campaigns, advising on best practice.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 2 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Wednesday 25 February 2026 9am
Interview date 11, 12 March 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Join Us and Make an Impact
This is an exciting time to join the Centre for ADHD & Autism Support (CAAS). As part of a growing charity, you’ll play a pivotal role in shaping two vital functions that provide information, advice, and support to neurodivergent people, their families, and professionals. Our mission is to improve quality of life and build inclusive communities – we want you to help us make that happen.
As Fundraising and Communications Manager, you’ll influence strategy while driving hands-on delivery. You will lead and develop our fundraising and communications functions, ensuring they work seamlessly together to increase income and engagement.
You’ll oversee the operational running of these two key areas, line-managing our Fundraiser and Communications Officer, and working closely with the management team to ensure our messaging reflects the impact of our work.
To apply, you need to submit a completed application form alongside a supporting statement of no more than 2 sides of A4, detailing how you meet the requirements of the role. Deadline to apply is by 10am on Monday 23rd February 2026.
More details about the job and additional information about the person specification can be found in the job description and in our recruitment pack, but in summary the key responsibilities of the role are:
- Leadership
- Supervise the Fundraiser and Communications Officer, supporting their development and ensuring effective use of resources.
- Fundraising
- Develop and deliver strategies to grow income from individual giving, corporate partnerships, and community fundraising.
- Create compelling campaigns and messaging aligned with CAAS branding and tone.
- Build and maintain strong relationships with donors, partners, and community fundraisers, providing excellent stewardship.
- Develop and maintain a CRM system to manage donor relationships in line with GDPR.
- Ensure compliance with fundraising regulations and best practice.
- Produce and submit reports to funders to demonstrate impact and accountability.
- Communications
- Oversee the development and delivery of CAAS’s communications strategy, ensuring clear, consistent, and engaging messaging across all channels.
- Drive storytelling initiatives by sourcing and sharing case studies and impact stories that inspire donors and the wider public.
- Ensure all communications reflect best practice in accessibility, inclusivity, and neuro-affirmative language.
- Strategic Collaboration & Governance
- Work closely with the CEO and management team to deliver a fundraising and communications plan that supports CAAS’s strategic objectives.
- Prepare risk management, quality assessment, and process documents to ensure compliance and operational efficiency.
- Monitor and evaluate output, outcome, and impact measures across fundraising and communications activities, ensuring continuous improvement.
- Provide written reports as required by the CEO and Board.
You may be required to attend events, so occasional travel is necessary.
About You
You’ll bring experience in marketing, ideally within charity fundraising, with a proven ability to grow income and deliver successful campaigns across multiple channels. You are:
- Skilled at crafting persuasive copy and using data to drive decisions
- Confident in managing projects, analysing trends, and leveraging social media for fundraising
- Highly organised, solutions-focused, and thrive in a busy environment
- Collaborative and clear in communication
- Creative, detail-oriented, and proficient with Microsoft Office and donor databases
A passion for our mission is essential.
CAAS values diversity, promotes equity, and challenges discrimination. We welcome applications from people of all backgrounds, including Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
How to Apply
Ready to make a difference? Visit our website to download the full job description and application form.
Our mission is to support, educate and empower individuals diagnosed with ADHD or who are autistic, their families and the community around them.
The client requests no contact from agencies or media sales.
Cardiomyopathy UK is the only UK charity dedicated to supporting individuals and families affected by cardiomyopathy. We provide clinical information, emotional support, and work to influence policy and practice so that everyone affected by cardiomyopathy receives timely diagnosis, high-quality care, and support.
Our established Change Maker volunteer network brings together people with lived experience of cardiomyopathy who share their stories and the expertise it provides to advocate for meaningful policy and practice change. Change Makers contribute in a range of ways, from running awareness raising activities and supporting social media campaigns to engaging with MPs. Their work helps drive improvements in care pathways, raise public understanding of cardiomyopathy and provide valuable input into Cardiomyopathy UK’s policy development.
As the network enters its next phase, we are seeking a skilled and passionate Freelance Senior Advocacy Officer to help take it forward.
Role Purpose
The Freelance Senior Advocacy Officer will lead the growth and development of our Change Maker network, ensuring volunteers are supported, empowered, and equipped to influence change at local, regional, and national levels. In this role, you will work closely with the Policy Manager to design and implement a strategic plan for the network, and provide the training, tools and resources our volunteers need to advocate effectively. The ideal candidate will bring expertise in advocacy, campaigns or volunteer engagement, along with strong project management skills.
As a 0.4 FTE freelance role, responsibilities will be phased and prioritised over the course of the contract.
Please see the job description and person specification for further details.
The client requests no contact from agencies or media sales.
We are recruiting a Head of Income and Engagement to provide strategic leadership and vision for two critical functions—Fundraising and Marketing & Communications—bringing them together into a unified, high-performing team. This role focuses on shaping strategy, building external relationships, and driving organisational growth through income generation and brand engagement, rather than day-to-day operational management.
You will set the direction for attracting significant funding, particularly through corporate partnerships, while strengthening what PAPYRUS already does well:
- Securing grants and trusts funding
- Harnessing the passion of our large, committed supporter base - including bereaved families and others who raise voluntary income for us
In a challenging financial climate, you will lead efforts to grow these income streams and maintain a strong, values-driven presence across press, social media, and broadcast channels. The role requires influence, innovation, and the ability to inspire all managers and staff, as well as external stakeholders.
Please visit the careers site for the full job description and person specification for the role.
Salary: £58,523 per annum (Scale SCP 46) progressing by increments to £62,852 per annum (Scale SCP 49)
Hours: 36 hours per week Location: Remote with regular travel across the UK
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.
Closing date: midnight on 22nd February 2026
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment, and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel.
About the job
Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London.
For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment.
For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives.
This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders.
The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.
This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.
Interviews: Successful candidates will be advised when the interviews will take place.
Job description
Employer Engagement, Outreach, & Representation
- Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark.
- Identify, approach and engage new employers, promoting participation in funded skills and employability programmes.
- Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers
- Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities.
- Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies.
- Act as the main point of contact for employers, maintaining regular communication and strong working relationships.
- Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives.
- Represent Rinova professionally at employer meetings, industry events and stakeholder forums.
- Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in.
- Work closely with internal project teams to align employer engagement with participant needs and programme outcomes.
- Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements.
- Maintain accurate records of employer engagement, opportunities created and outcomes achieved.
Values, Inclusion & Professional Practice
- Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds.
- Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention and progression.
- Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working.
- Contribute positively to Rinova’s employee-owned, collaborative culture, sharing learning and supporting team objectives.
- Uphold Rinova’s values and mission, ensuring a participant-centred, partnership-led approach to delivery.
Person Specification
Please address all points in your supporting statement and give examples
Essential Skills, Knowledge and Experience
Employer Liaison & Brokerage Skills
· Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts.
· Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement.
· Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities.
· Ability to manage multiple employer relationships and maintain clear communication and follow-up.
Experience of Creative and/or Hospitality Sector
· Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries.
· Understanding of employment pathways, roles and recruitment practices within these sectors.
· Ability to speak confidently with employers about skills needs, workforce challenges and progression routes.
Partnerships, Outreach & Stakeholder Engagement
· Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds.
· Confidence representing an organisation externally and building trust with senior stakeholders.
· Ability to work collaboratively with partners to achieve shared outcomes.
· Experience supporting or contributing to employer forums, networking events or stakeholder meetings.
Communication, Administration & IT
· Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations.
· Strong organisational skills with the ability to prioritise a varied workload and manage competing demands.
· High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems.
· Experience of managing confidential data and records in line with GDPR requirements.
Professional Practice & Values
· Empathetic, professional and culturally aware when working with diverse participant groups.
· Strong commitment to equality, inclusion and accessibility in programme delivery.
· Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs.
· Ability to work independently while contributing positively to a collaborative, employee-owned organisation.
· Strong alignment with Rinova’s mission, values and partnership-led approach to social impact.
Desirable Skills, Knowledge and Experience
· Experience working on publicly funded programmes.
· Background in careers advice, job brokerage/recruitment, employability support or IAG.
· Existing employer contacts within the Southwark or London hospitality and/or creative sectors.
· Experience contributing to events, employer forums or sector-based initiatives.
· Experience working across multiple boroughs or projects simultaneously.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.


