Supporter engagement officer jobs in Bermondsey, greater london

About MAP
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.

About the role
As Senior Supporter Retention Officer (Appeals and Islamic Giving), you will lead the development of supporter-led, multi-channel fundraising campaigns. You'll design bespoke supporter journeys for key audiences, including Islamic givers and mid-value supporters. You’ll play a pivotal role in strengthening relationships with both long-standing and new supporters of MAP, helping to grow income from existing audiences to fund vital medical aid. 

In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on cash appeals and our Islamic giving programme. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns and supporter journeys.  

This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.

Please see the job description for full details on key responsibilities and who we’re looking for. 

About You

Are you an experienced Direct Marketing professional with a passion for insight-led supporter journeys and fundraising appeals? 

We’re looking for a Senior Supporter Retention Officer (Appeals and Islamic Giving) to develop our high-performing retention programme. In this role, you’ll create stand-out supporter experiences and build an audience-led direct marketing programme, with a specific focus on Islamic Giving and Cash Appeals. If you’re ready for a career defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams from Wednesday 3rd June – Tuesday 9th June.  
 

 How to Apply

Please submit your CV and Cover Letter via our career page before the deadline of 11:59pm GMT on Monday 25th May 2026.
 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
 

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

About Medical Aid for Palestinians

Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future. 

MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.

JRS UK is recruiting a full-time Senior Fundraising and Communications Officer, responsible for helping to build our support base, especially among the Catholic community. 

This is a senior role, reporting to the Head of Communications, Fundraising and Advocacy and working closely with the Fundraising and Communications Manager. It will involve developing and delivering our strategy for recruiting supporters in parishes and other settings, as well as delivering a range of fundraising initiatives including our challenge events programme. We are seeking someone with a proven track-record in fundraising and community outreach, as well as a good understanding of the Catholic community in the UK.

You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're introducing our mission to parishes, representing us at national events, or recruiting participants for our challenge events, your work will have real impact. If you're passionate about justice, have a strong knowledge of fundraising and want a role that improves the lives of people seeking sanctuary, this is your chance to make a difference every single day. 

Job description 

1. Developing and leading JRS UK’s parish engagement plan: 

• Strategic development of JRS UK’s long-term approach towards engaging parishes in our mission 

• Arranging and delivering fundraising appeals, talks, and engagement with parish groups 

• Ensuring that parishes supporting our mission are kept up to date with our work and opportunities to get involved 

• Building sustainable relationships with at least 20 parishes annually by year two

2. Expanding JRS UK’s outreach in the Catholic and wider Christian community: 

• Identifying and delivering opportunities to share our mission with others and involve them in our work including:

                  i. representing JRS UK at national events 

                  ii. leading our engagement with other Jesuit organisations and Catholic organisations such as the National Justice and Peace Network

                  iii. Producing resources tailored to different audiences such as Catholic youth groups, Justice and Peace groups, and non-churchgoing Catholics 

3. Leading recruitment of regular donors: 

• Utilising the opportunities outlined here to engage new regular/committed supporters

• Recruiting at least 120 new regular supporters annually by year 2

• Working with the Fundraising and Communications Manager on our process for welcoming and stewarding regular supporters 

4. Leading our challenge events programme: 

• Recruiting and stewarding our teams for the TCS London Marathon, London Landmarks Half Marathon, and Vitaly 10k ensuring all participants are supported, equipped, and celebrated 

• Keeping past participants up to date with our work and the impact of their support 

• Promoting opportunities for supporters to undertake their own fundraising events

• Raising a net income of £20,000 annually through challenge events by year 2

Other responsibilities  

• Working with the Fundraising and Communications Manager on our schools and universities engagement plan

• Ensuring good quality supporter records are kept in compliance with data processing requirements 

• Periodic management of interns or volunteers 

• Other duties as required by the Head of Communications, Fundraising and Advocacy

JRS UK is recruiting full-time Fundraising and Communications Officer as part of our Communications, Fundraising, and Advocacy team. 

You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

Job description 

1. Supporter engagement: 

• Thanking and recording donations; maintaining up-to-date supporter records 

• Supporting outreach through JRS UK events such as our Advent Service and report launches 

• Representing JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference 

• Undertaking talks and appeals in parishes or school

2. Digital and Offline communications: 

• Producing and distributing printed materials (e.g. quarterly newsletters; publicity materials; parish resources) 

• Maintaining and developing JRS UK’s digital presence (e.g. website; social media; e-updates) 

• Capturing and managing digital assets (such as audio, photographs, and videos)

• Developing content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy 

• Analysing web traffic and social media engagement to inform future activity 

3. Appeals 

• Supporting the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by: 

  • Researching and drafting content 

  • Curating and segmenting data 

  • Sourcing and producing visuals 

4. Trust fundraising  

• Stewarding relationships with some small and medium sized trusts 

• Drafting and submiting grant applications and reports 

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy  

Supporter Engagement & Fundraising Communications Manager — Go Beyond £35,000–£37,000 | Fully Remote | Permanent | Full-time

Go Beyond has given over 21,000 vulnerable children life-changing residential breaks since 1994. Young carers who spend their days looking after parents. Children living in poverty for whom a school holiday means hunger, not adventure. Kids who've been bullied or bereaved and need a week away from their ordinary life.

The charity is entirely self-funded. £1.8 million a year, every penny raised by supporters. No government money. Which means the work this fundraising team does is directly and specifically what makes those breaks possible.

This is the role that sits at the heart of that.

What makes this moment unusual:

Go Beyond's flagship campaign, Ice Cream Moments, launches this summer — backed by Louis Theroux, James Acaster, David Gower and Jenny Agutter. The trustees want to go viral. A legacy programme is built and ready to launch. An alumni programme connecting with 21,000+ former beneficiaries is research-complete and waiting for someone to open the door. And a loyal supporter base of 200–300 regular givers — many of whom have been giving for over a decade — is generating £90,000 a year with almost no stewardship behind it.

Sara, the Director of Fundraising, describes what's needed like this: "Think of this as your own company. Think of this income stream as your domain — you could make it something amazing."

What the role involves:

The Supporter Engagement & Fundraising Communications Manager will own the supporter communications function end to end. This is a project management and strategy role — not an execution role. The doing sits with two direct reports and a network of freelancers. Your job is to build the plan, manage the team, deliver the campaigns and make sure the data tells you what's working.

In practice that means:

• Building and managing proper supporter journeys for regular givers, challenge event runners and Ice Cream Moments donors
• Project managing the full campaigns calendar — four annual appeals, Ice Cream Moments, challenge events, and a growing digital communications programme
• Developing and implementing a data strategy, setting up income dashboards and overseeing the CRM
• Launching the legacy programme and, in time, the alumni programme
• Managing two direct reports: a Digital Marketing Officer and a Data & Admin / Challenge Events Officer
• Writing an 18-month strategy with proper pipelines and income forecasts

What we're looking for:

This is not a pure fundraiser role or a pure marketing role. It's a hybrid — and the right person will see that as a feature, not a confusion.

• A track record of owning campaigns end to end — not being part of them, owning them. Specific examples, with dates, outputs and results
• Genuine data literacy — comfortable in a CRM, able to run queries, understand segmentation. Not expert-level, but curious enough that you're never caught out
• Financial awareness — you ask what the target is before anything else. You work backwards from an income number
• Hands-on as well as strategic — you can delegate and direct, but you can also do
• Strong project management — multiple workstreams, freelancers, deadlines you can't move

Charity sector experience is welcome but not essential. Commercial direct marketing, agency-side or individual giving backgrounds are all genuinely considered.

What Go Beyond offers:

• £35,000–£37,000 with annual pay review benchmarked to sector
• Fully remote — with the option to use Go Beyond's centres in Cornwall and Derbyshire
• 28 days holiday plus bank holidays
• Friday afternoons off — the whole business shuts down, every week
• Management training through the British Growth Fund's six-week programme
• A collaborative, supportive team culture in a genuinely mission-driven organisation

This role will suit you if:

You're energised by building rather than maintaining. You want to own a function, not just a job title. You think in income as well as engagement. And you want to be part of something where the work — the campaigns, the supporter journeys, the data — is directly connected to a child getting a break they wouldn't otherwise have had.

This role is being recruited exclusively through Raise + Recruit, an independent executive search adviser specialising in the charity sector. All enquiries are handled in complete confidence — including from your current employer.

To find out more or to express interest, contact John Austin. No lengthy application process at this stage — a conversation is all it takes.

Full candidate brief: https://go-beyond-roan.vercel.app/

At Endometriosis UK, we are passionate about driving political change for the 1 in 10 women and those assigned female at birth living with endometriosis in the UK. This role will play an instrumental role in supporting the campaigns and policy function within the wider Communications Team.

This will be a busy, varied and important role working closely with the Policy and Campaigns Manager and Head of Campaigns and Communications to provide administration and wider support for the charity’s growing policy and campaigns function. This will include contributing to the production of government consultation responses, writing letters to politicians, producing background briefings ahead of parliamentary meetings and taking responsibility for political monitoring and informing the team of any engagement opportunities. A key part of the role will also be providing administration support for the policy function of the charity and the Head of Communications and Campaigns, including administrative support for the All-Party-Parliamentary Group on Endometriosis which Endometriosis UK provides secretariat support for. Tasks will include writing minutes, helping produce briefing papers, and booking events and meeting rooms.

You will also be the first point of call for our campaign supporters and will be aiding our supporters to take campaign actions through the drafting and creation of e-actions using Engaging Networks. You will be an exciting opportunity to help build our campaigning work and work towards the goals of our new 2025 organisational strategy.

Closing date for applications is Monday 25th May at 5pm. Interview date will be Tuesday 2nd June 2026 at our offices in London Bridge.

Please note that for capacity reasons, we are only able to get back to successful candidates on the status of their application.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

About Bipolar UK

Bipolar UK is the only national charity dedicated to supporting people affected by bipolar — including individuals, carers, families and loved ones. Over one million people in the UK live with bipolar disorder, yet many experience symptoms for years before receiving an accurate diagnosis.

We are entering an exciting new phase following the launch of our co-produced three-year strategy (2026–2029). Over the coming years, we will reach more people than ever before, expand access to self-management support, and build understanding of bipolar across workplaces, services and communities.

At the heart of our work is the belief that people affected by bipolar are the experts in their own lives. We are committed to equity, diversity and inclusion, and to ensuring our services are accessible, culturally responsive and shaped by lived experience.

 Purpose:  The Peer Support Officer role will work within Bipolar UK’s Peer Support Line team to support our community through telephone and email support across the UK.

The role involves using your skills and knowledge to support people affected by bipolar disorder with support requests and providing information and signposting to people via email and telephone. The successful applicant will also manage service reports in Salesforce, report back regularly to the management team, as well as developing links with other mental health services or appropriate agencies.

Though Bipolar UK does not offer Crisis Support, the successful applicant may have to direct members of our community experiencing a crisis to relevant services and will also be responsible for recognising and reporting Safeguarding incidents within the bounds of Bipolar UK’s Safeguarding Policies.

The position requires good personal interaction and the ability to empathise with service users while remaining calm and considered in sometimes difficult situations.  This is a varied and hands on role and we are looking for someone with good communication (verbal and written) along with good organisational skills. Bipolar UK will offer the successful applicant regular support and engagement with the team, as well as reflective practice sessions throughout their service with the charity.

The Peer Support Officer reports to the Services Manager who manages this service. This will be a home-based role with occasional travel, such as team days/meetings/training.

Why join us?

This is an opportunity to provide practical, non-clinical information and peer support to our community, including family and loved ones. Our Peer Support Line is often a first point of contact, offering a listening ear, helping to reduce isolation, and signposting people to relevant information, services, research and campaigns.

You will join a team of highly skilled colleagues who share the same passion to support our community in a safe and appropriate way.

Specific Responsibilities

• Act as an initial point of contact with the charity for all enquiries about our services
• Act as an initial point of contact for all people affected by bipolar disorder seeking support, information and signposting
• Direct enquiries for Bipolar UK’s additional services, including understanding Bipolar UK’s specific resources and training opportunities for workplaces and connections for research
• Build and maintain relationships with existing volunteers and with volunteers expressing interest in supporting Bipolar UK
• Ensure that all service provided by both the postholder complies operationally with Bipolar UK policies and procedures, including safeguarding and data protection postholder must handle personal/special category data confidentially and in line with policy/UK GDPR
• Contribute to the development and delivery of new formats of peer support in a spirit of co-production
• Ability to work flexibly and responsively, responding to urgent requirements
• To ensure that all support information and signposting options are kept up to date
• To complete all support records in a timely manner
• Reporting all Safeguarding concerns and crisis incidents in line with Bipolar UK’s relevant policies
• To work with community mental health teams and other interested stakeholders to promote the services of the charity
• To act as an advocate for Bipolar UK within your work
• Willing to travel within the UK as deemed appropriate by the organisation, reasonable adjustments are available.
• Other duties deemed appropriate by the Chief Executive to assist in achieving the aims and objectives of the charity

 Person Specification

The successful candidate will have:

• Understanding of lived experience and peer support
• Ability to work as part of a team and individually using own initiative
• An understanding and awareness of safeguarding
• Ability to work autonomously and at times remotely from line manager
• Experience of data collection and monitoring
• Excellent communication skills
• Excellent organisational skills
• Be competent in the use of Microsoft 365 products including Outlook and other Microsoft Office programmes
• Experience of delivering peer support in paid employment or as a volunteer

Our Commitment to Equality, Diversity & Inclusion

Bipolar UK is an equal opportunities organisation. We warmly welcome applications from people of all backgrounds and particularly encourage applications from people with lived experience of bipolar or other mental health conditions, people from under‑represented communities, and those whose voices are less often heard in mental health spaces.

All recruitment decisions are based solely on skills, experience and suitability for the role.

Data Protection

Any personal information you provide will be handled securely and used only for recruitment purposes, in line with UK data protection legislation.

Safeguarding

All employees are expected to work in line with Bipolar UK’s safeguarding policies, ensuring safe, respectful and empowering environments for everyone we work with.

The successful candidate will likely have:

• Experience of partnership working with statutory and third sector organisations
• Lived or professional experience supporting people affected by bipolar, or severe mental health conditions.

How to Apply

Bipolar UK operate a blind recruitment practice and advertise our roles via CharityJob.

Please submit your CV online to CharityJob with a covering letter (maximum two A4 pages). Your cover letter should clearly demonstrate how your experience meets the person specification and explains your motivation for working with Bipolar UK

Closing date is 9am on Monday 25 May 2026.

The role

Job Title: Youth & Community Engagement Officer

Part Time:          8- 12 days per month

Salary: £28-30,000 pro rata

Reporting to: Operations Director

Job Purpose:

 This role will lead the development and delivery of Allergy UK’s youth engagement initiative. We are beginning several exciting new projects focused on engaging young people who live with allergy and providing opportunities for them to have a voice and support them in raising awareness of the issues that affect their life. We are seeking young people’s participation and co-production in all activities we develop to support their needs. The role of Youth Engagement Officer will be to engage with young people across the UK, to ensure that they have the opportunities and support to shape and influence Allergy UK’s programmes and activities for young people living with allergy.

The Youth & Community Engagement Officer will engage with children and young people across the UK to ensure they are meaningfully involved and supported to influence Allergy UK’s services, campaigns and resources. This includes creating safe, inclusive spaces where young people and parents and carers feel listened to and empowered to share their experiences.

The successful individual will develop youth opportunities that build confidence, skills and life chances, while supporting children and young people living with allergy to overcome the social, emotional and practical barriers they may face. A key part of the role will be working collaboratively with parents and carers to ensure their voice inform decision making and design.

As a Youth & Community Engagement Officer, you will have experience of working positively with children, young people and families, and have a proactive, organised and confident approach.

Strong organisation skills and initiative are essential as you will be the lead Allergy UK’s youth provision.

You will coordinate a range of activities on-line and in-person engagement sessions, blogs, podcasts, learning opportunities and digital activities all rooted in co-production principles. You will work as part of a wider team to engage children, young people and parents and carers, to amplify unheard voices and stories, and help drive positive change for families living with allergy.

The post is funded by the National Lottery Community Fund until September 2028. As a grant- funded role, the postholder will be responsible for the effective delivery, monitoring and evaluation of agreed grant outcome and KPI’s, ensuring full compliance with funder requirements and reporting deadlines.

Your main responsibilities include, but are not limited to:

Key Accountabilities:

· Design, develop and deliver youth-led and family-centred services across three core areas:

o Continue to design and deliver youth-led services with the existing 18–25 youth group for people living with allergies

o Recruit, , launch and establish a new youth group for 13–17-year-olds living with allergies

o Recruit, launch and establish a support and engagement group for parents and carers of children and young people living with allergies

· Plan, project manage and deliver engaging co-production projects, building positive, trusted relationships with children, young people and parents and carers, and promoting meaningful participation.

· Create opportunities for young people to have a strong and influential voice, supporting them to engage in Allergy UK’s awareness- raising and public affairs activity to influence policy, improve services and drive change.

· Establish, develop and lead the Allergy UK Youth Forum, ensuring it is representative, inclusive and impactful.

· Support and develop young people to become champions and ambassadors for Allergy UK, building confidence, leadership skills and advocacy capability.

· Work collaboratively with a wide range of organisations including but not exclusively schools, local government, health and youth services and voluntary sector organisations.

· Develop and deliver training and development resources to support young people’s skills, understanding and personal development.

· Ensure all required documentation is completed accurately, secularly, and within agreed timescales, in line with contractual, safeguarding and reporting requirements

· Work closely with the Operations Director and wider staff team, providing insight and advice on issues affecting children, young people and families living with allergy.

· Develop and embed effective youth engagement procedures and best practice, ensuring a consistent, safe and inclusive approach across all activities..

· Take responsible for the health and safety including risk assessments and reviews for all youth and family engagement activities, ensuring safety and wellbeing of participants.

· Act as a key role holder for safeguarding, ensuring that the safety and wellbeing of children, young people and vulnerable adults is central to all youth and family engagement activity. This includes promoting a strong safeguarding culture, adhering to Allergy UK’s safeguarding policies and procedures, identifying and escalating safeguarding concerns appropriately, completing and contributing to risk assessments, and working closely with designated safeguarding leads and relevant staff to ensure safe, inclusive and compliant practice at all times.

· Maintain accurate and confidential records, ensuring the secure and compliant recording of sensitive data on Allergy UK’s Salesforce database in line with data protection requirements.

Person Specification

This role involves regular contact with children, young people and potentially vulnerable adults. The successful candidate will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check, in accordance with organisational safeguarding policies.

Essential:

 Education & Qualifications

 Degree or equivalent and demonstrable/relevant work experience.

Essential Experience

 · Minimum of 3 years’ experience working with young people

· Experience of directly engaging children and young people (ideally across different age groups, e.g. 13–25)

· Experience of developing and delivering engaging youth engagement opportunities, following best practice, and adopting methods of co-production

· Experience of planning, delivering and evaluating projects or programmes

· Coordinating online and inperson activities (e.g. groups, workshops, forums, events)

· Managing multiple workstreams and meeting deadline

· Experience working independently while contributing to a wider team

· Practical experience of working in a safeguarding‑aware environment

Desirable Experience

 · Experience of working with or supporting parents and carers, particularly in health, disability or community contexts

 The purpose of this job description is to focus attention on the most important aspects of the jobholders role. It is not intended to be a complete list of duties: therefore, it is to be expected that the day-to-day performance of the job will include tasks not listed above. The list of duties for which the jobholder is responsible may reasonably be varied or added at the discretion of the charity.

What you will bring

Essential Skills and Knowledge

 · Knowledge of safeguarding responsibilities relating to:

o Children and young people

o Vulnerable adults

· Experience of recognising, recording and escalating safeguarding concerns in line with local and national guidance.

· Experience of recording accurate information on a CRM system, ideally Salesforce, ensuring timely and GDPR-compliant data entry.

· Experience of monitoring, evaluation and reporting against grant-funded KPIs.

· A Demonstrable experience of working directly with young people in a youth engagement/participation role.

· Demonstrate experience in the development and delivery of strategies to successfully engage, interact and promote development with young people.

· Experience in planning and delivering youth sessions and activities.

· Experience of working with a range of stakeholders and representing the views of young people.

· Experience of writing reports and meeting conflicting deadlines.

· Experience of managing people, resources, or projects.

· Skills and Knowledge Ability to engage with young people.

· Ability to work independently.

· Ability to motivate others and work as part of a team.

· To ensure young people feel safe and are safeguarded, by ensuring cross partnership and local safeguarding policies and procedures are adhered to.

· Understanding of the issues facing young people.

· Understanding and commitment to equal opportunities policies.

· Evidence of challenging discrimination or implementing equal opportunities with young people.

· Knowledge and understanding of relevant legislation, especially regarding children’s rights, promoting inclusion.

· Proficient in Microsoft Office, including Microsoft Teams, Salesforce (or similar CRM) and Zoom

· Able to work flexibly to meet requirements of the role.

Desirable

· Understanding of allergy

· An understanding of the charity sector and the work of volunteers.

Behavioural Competencies

 Relating & Networking Working with People

Adhering to principles and values Persuading and influencing Formulating strategies & Concepts Planning & Organising

Attitudes

· A positive individual who can guide, inspire and motivate team members

· Decisive and determined

· Ability to think on your feet and adapt quickly when needed

· Ability to manage a large and varied workload, prioritising to meet competing deadlines

· Empathetic and sensitive

· A passionate commitment to delivering the charity’s vision, mission and values

· Commitment to equality, diversity and inclusion

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Supporter Care Manager to join our Fundraising team.

Title: Supporter Care Manager

Salary: £39,000 - 42,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.

This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints. You will manage a small, dedicated team of Supporter Care Officers, overseeing enquiry handling, income processing and data management, while maintaining strong operational standards and compliance.

As the first point of contact for many of our supporters, the team plays a vital role in shaping supporter perceptions and enabling effective fundraising. You will work closely with colleagues across fundraising, engagement, technology and finance to ensure a seamless supporter experience and support the delivery of campaigns and activities.

You will also use supporter insight and feedback to drive continuous improvement and contribute to wider Supporter Experience initiatives and transformational projects, helping to embed more consistent and supporter-centric ways of working across the organisation.

We are looking for someone who brings:

• Experience managing a customer service or supporter care team

• Strong operational and organisational skills, with attention to detail

• Experience using CRM systems and managing supporter data

• Confidence handling complex enquiries and escalations

• Excellent communication and relationship-building skills

• A proactive approach to improving processes and services

What’s in it for you?

• A competitive salary

• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme

• A stimulating work environment full of opportunities to learn and develop

• Life Assurance of four times annual salary

• Travel season ticket loan, Cycle to work Scheme

• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached or hyperlinked here on our careers page, and you can read more about what to expect on the Our recruitment process page.

Please note: We encourage you to apply as soon as possible – this advert may close early if we receive a high volume of strong applications. 

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

About the role

This role supports the delivery of The Passage’s organisational strategy objective, to build brand awareness, attract new supporters and retain them over time through our digital channels. 

The Digital Acquisition and Supporter Journey Officer will focus on the hands‑on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals. 

Main duties

Digital Acquisition and Paid Advertising 

• Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives. 
• Support the delivery of paid activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact. 
• Work within agreed budgets, monitoring spend and performance and escalating issues as needed. 
• Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results. 
• Work closely with Fundraising and Communications colleagues to ensure paid activity supports wider campaigns, appeals and events. 

Supporter Journeys and Digital Engagement 

• Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience. 
• Identify areas for improvement within existing journeys and support the implementation of agreed changes. 
• Document and maintain clear journey maps and their technical set up, ensuring relevant members of the Fundraising and Communications Team can understand, embed, and apply them consistently across digital touchpoints. 

Email Marketing and Supporter Development 

• Support the planning, creation and scheduling of email campaigns and automated supporter journeys. 
• Use segmentation and basic personalisation to improve relevance and engagement. 
• Assist with testing subject lines, content and timing to support continuous improvement. 

Insight, Analysis and Reporting 

• Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness over time. 
• Monitor and collate performance data from digital platforms, analytics tools and CRM reports. 
• Produce regular performance summaries and contribute insights to inform future activity. 
• Support a test‑and‑learn approach by capturing learning and sharing it with colleagues in practical, accessible ways. 

Collaboration and Role Development 

• Support the delivery of coordinated digital activity that balances awareness‑raising, acquisition, and supporter retention objectives. 
• Work collaboratively with Fundraising and Communications colleagues to ensure digital activity is aligned and coordinated, supporting integrated campaign delivery. 
• Share learning and best practice across the team, contributing insights and recommendations to inform continuous improvement and support more effective future activity. 
• Contribute to the development of processes, templates and ways of working as the digital function grows. 
• Keep up-to-date with relevant digital marketing and fundraising trends and tools, sharing learning where appropriate. 

General responsibilities

• Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage. 

• To attend internal and external meetings, training events and briefings as required. 

• To participate in regular supervision and annual appraisals, identifying job‑related development and training needs. 

• To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality. 

• To promote and uphold The Passage’s commitment to equality, diversity and inclusion. 

• To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage. 

• To support at in-person fundraising events, as and when required. 

• Undertake any other duties that may be required which are commensurate with the role.

Experience

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.  When completing your application form, please address criteria E1 to E9 and K1 to K6 demonstrating your experience and knowledge, giving evidence of your experience and abilities.

E1  Experience working in a digital marketing, digital fundraising or supporter engagement role.

E2 Experience supporting or coordinating paid digital advertising campaigns.

E3 Experience contributing to the development or improvement of digital supporter or customer journeys.

E4 Experience supporting email marketing activity, including segmentation and scheduling.

E5  Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance. 

E6 Experience working with performance data and basic analytics.

E7 Experience testing and optimising digital content, campaigns or journeys.

E8   Experience working collaboratively with colleagues across teams. 

E9  Experience working in the charity or not‑for‑profit sector is desirable but not essential. 

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Knowledge

K1 Knowledge of digital acquisition principles and paid advertising platforms (e.g. Meta, Google)

K2 Knowledge of email marketing tools and CRM systems, with a willingness to learn.

K3 Understanding of digital analytics and performance measurement.

K4 Understanding of how to prioritise tasks and manage competing deadlines.

K5  Understanding of inclusive and supporter‑focused communication. 

K6  Understanding of how insight and testing can be used to improve digital outcomes.

As a Vincentian organisation, The Passage strives to be inclusive; encompassing a diverse and rich culture from within our members, clients, volunteers and staff. This approach is reflected in our core values and it is important that all staff have respect for this.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Supporter Care Officer role. This pivotal position involves providing exceptional support to supporters through various communication channels, ensuring they feel valued and engaged while managing data accurately to support organisational goals.

Key Responsibilities:

• Serve as the first point of contact for supporters via phone, email, social media, and face-to-face interactions, addressing enquiries, requests, feedback, and complaints.
• Manage and update supporter records accurately within the fundraising database, ensuring all interactions are logged correctly.
• Process supporter requests such as direct debits, address changes, and donations efficiently and with attention to detail.
• Support outbound supporter engagement activities, including thank-you calls and follow-up communications.
• Collaborate with internal teams and overseas offices on supporter issues, sharing feedback to enhance supporter experience.
• Assist with data processing including generating reports, tracking donations, and ensuring timely processing of payments and invoices.
• Proactively seek process improvements and contribute to the organisation’s supporter engagement strategies.
• Uphold data protection regulations and maintain accurate supporter records in line with organisational policies.

Person Specification:

• Demonstrated experience in supporter or customer care roles, handling high volumes of routine enquiries with professionalism and empathy.
• Strong administrative skills, including managing and maintaining databases, preferably using Care or similar CRM systems.
• Excellent organisational abilities with attention to detail and capacity to prioritise tasks effectively.
• Clear communication skills, adaptable to diverse audiences and communication channels.
• Experience in data entry and processing financial transactions such as direct debits.
• Ability to work independently and as part of a team in a busy environment.
• Understanding of safeguarding principles and data protection regulations.
• Solution-focused approach with an openness to learning and process development.

What’s on Offer:

• Salary: £113.64 per day + £17.05 daily holiday
• Location: Hybrid – 1 day a week in Central London
• Contract: Initial 2 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Join an amazing charity that makes a difference for more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

​

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

​

As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
 

About you:

The Special Events Officer is an exciting role at MDUK, that will sit within the High Value Engagement, Fundraising team.​

You'll:​

• Support the Special Events team on a variety of tasks including sourcing prizes, managing guest lists, marketing, liaising with suppliers and thanking supporters. 
• Assist the Special Events manager in the research and delivery of new events.
• Lead on the delivery of third-party fundraising events.

About us:​

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.​​

Values and behaviours:​

• A positive attitude and approach that reflect the charity’s values.
   
• Seek opportunities to contribute to the development of the charity.
   
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
   
• Always demonstrate role model behaviour.​

​

Benefits:​

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
 

Location: We operate a hybrid model (home and office, London SE1). ​

Closing date: Friday 22nd May 2026​

NB Interviews likely to be held on the following dates:

• Wednesday 3rd June
• Thursday 4th June​

Please download the job description to see full role responsibilities

We are seeking a passionate and community-focused Community Engagement Officer to join our team. This is an exciting opportunity to play a key role in strengthening community connections, supporting vulnerable residents, and delivering inclusive programmes that make a meaningful impact. 

Working closely with the Community Development Manager, you will lead on engagement activities, coordinate community events, support advocacy work, and help activate our community garden. 

Key Responsibilities 

• Build strong, positive relationships with local residents and stakeholders. 

• Increase engagement and participation in community activities. 

• Organise trips, community meals, and celebrations as part of our Welcome Project for migrants, refugees, and asylum seekers, and for larger community events for key faith and cultural events. 

• Assist community members with form filling, signposting, and general advocacy support. 

• Oversee the upkeep and activation of the community garden, encouraging participation and engagement.