Supporter Manager Jobs in Lambeth, Greater London

This is a great opportunity for a finance person to make a positive impact during a period of growth. The ideal candidate will be a part- or fully qualified accountant or qualified by experience, highly organised, have strong people skills, is a team player with an ability to look at the macro and micro pictures simultaneously.  SANE is a great place to work alongside passionate staff and volunteers who are keen to make a difference to those affected by mental health.

An interest in mental health is desirable but not necessary. 

You will:

Manage all finance systems and processes including payroll, pensions, and insurance.

Work with and provide support to the Board of Trustees, CEO and the Senior Management Team as well as support the needs of the office across the organisation.

Duties:

• Financial Records Maintenance:

- Responsible for the update of the chart of accounts and reporting tools to maximise reporting functionality.

- Ensure accurate maintenance of financial records on SAGE for the charity.

•  Support the Senior Management Team and wider managers in the production of budgets.

•  Provide timely financial information to managers for effective budget management.

• Ensure monthly management accounts accurately track restricted and unrestricted income, expenditure, and reserves.

• Monthly Reporting and Budgeting:

- Produce monthly management accounts and reconciliations - (including the Balance Sheet and Cash Statement).

- Prepare quarterly forecasts and annual budgets (including cash flow).

- Assist in the formulation and implementation of financial policies, procedures and controls.

• Financial administration, banking and payments:

- Manage payroll administration, pension postings, and HMRC payments.

- Process monthly payment runs.

- Monitor and review aged debtors and creditors with the relevant colleagues.

- Work with the fundraising team to oversee Gift Aid claims.

- Manage VAT input and reporting if required.

- Maintain and manage schedules for depreciation, prepayments, accruals & deferred income – posting monthly and quarterly journals as required.

- Administer the Fixed Assets register.

• Year-End Reporting:

- Responsible for year-end reporting and processes.

- Manage the internal examination/audit process.

- Ensure timely preparation and submission of statutory accounts to the Independent Auditor, Companies House, and Charity Commission.

• Governance and strategic finance:

- Produce quarterly reports for the Board and other financial statements in liaison with the Chair, Treasurer and CEO.

- Support the team to create accurate budgets for new funding applications.

- Support the team to accurately cost our services and products for sale ensuring we build in appropriate margins to support growth.

- Work with the Board and Senior Management Team to build financial resilience, diverse income streams and savvy approaches to grow our income and impact.

We’re recruiting a part time Marketing and Communications Manager to support the development, implementation and management of innovative marketing campaigns to drive awareness, interest, and income across all areas of our work.

Job Type: Fixed Term Contract (Mat Cover)

Hours: 28 hours per week 

Salary: £31,196.80 pro rata (based on FTE of £38,996)

Location: Hybrid – FSRH London office (London Bridge) and home working.

Marketing management

• Supporting our Head of Marketing to develop cross-organisation marketing plans to help us achieve our member retention objectives and reach new audiences.
• Leading projects with our Members Services Team, Education and Training, and External Affairs teams to understand the market and customer need for our products and services.

Marketing activities

• Lead on the delivery of effective marketing plans for a range of audiences and outputs, including but not limited to our online and in-person events, qualifications, training and assessments, and clinical guidance, guidelines and standards.
• Write engaging copy for both online and offline marketing collateral – including news stories, blogs, email communications, print and digital adverts, and social media.
• Segment and tailor marketing communications for a range of audiences by professional role, membership type, and level of involvement with us.
• Manage regular email communications with our registered users (those who express an interest in us) and candidates (those currently learning with us) to support their journey towards becoming a member.
• Develop and manage the marketing activities for our core member publication The British Medical Journal in Sexual and Reproductive Health (BMJ SRH)
• Proactively manage a content calendar to help keep track of our range of communications.
• Collaborate with our Digital Marketing Officer to repurpose content from our website and campaign publications for use on social media.
• Ensure all communications practices are GDPR compliant.

Marketing intelligence

• Support the Head of Marketing with desk-based research / activities to help us better understand and engage with newer audiences (e.g., physician associates, pharmacists).
• Monitor and report on the effectiveness of marketing campaigns, using a range of tools (e.g., Google Analytics, CRM reports, Google Data Studio), working closely with our Digital Content Manager and Data Manager.
• Proactively look at ways to improve the overall effectiveness of marketing campaigns, using data and insights to inform this.
• Track and monitor email campaign effectiveness and make recommendations for improvements, most notably during our annual member renewals campaign.

Brand management

• Champion our FSRH values, brand guidelines and style guide, supporting the Head of Marketing to keep our templates and materials up-to-date and implemented correctly.
• Support the development of event specific content for in-person and online events, and occasionally assist as an FSRH representative.
• Produce slides for our CEO / Officers where needed to help share information about FSRH’s work.

You will have experience:

• Developing and delivering successful and multichannel marketing and communications plans
• using email marketing tools and segmenting communications to suit specific audiences
• working across social media platforms and creating tailored content
• using data to understand audiences, measure the success of campaigns and improve effectiveness
• an understanding of GDPR and how it is applied in practice
• copywriting skills for a variety of audiences on different communications channels, both online and offline
• with tools such as Mailchimp, Hootsuite, website content management systems (CMS) and Google Analytics
• Microsoft office skills with a knowledge of Office 365
• positive communication skills, both written and verbal with great attention to detail and proof-reading abilities
• the ability to work flexibly to respond to changing priorities.
• interest in sexual and reproductive healthcare (SRH)

We will offer you:

A range of benefits at FSRH to support staff wellbeing, including:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Flexible working culture
• Pension and life assurance scheme:
• 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• ‘Free Lunch’ Thursday (in office)
• Interest free season ticket travel loans
• Enhanced maternity, paternity, adoption, and neonatal pay
• Ongoing training and development

To Apply

In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Please send your CV and covering letter 

Deadline for applications is 17 June 2024.

Interviews are likely to take place w/c 24 June 2024.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality, and encourage applications from people of all backgrounds and are working hard to minimise unconscious bias.

We are looking for a People Operations Manager to join the National Theatre People Team.

The purpose of the role

The People Operations Manager will lead and manage the People Operations function and be responsible for the design, improvement and delivery of all people processes and experiences including transactional HR processes, on-boarding.  A key part of the role is the continued development and delivery of HR functionality of NT People, the NT’s workforce system.  You will ensure a high level of customer service and work closely with the Payroll Team.

You will also lead on data and reporting both internally and externally.  You will develop the provision of accessible and understandable HR related data to the People team and wider organisation.

The successful candidate will have the following: 

• CIPD Level 5 Diploma qualification or equivalent experience.

• Experience of using data to inform decision making and produce reports.

• Experience of planning using organisational and project management skills with the ability to work under pressure and manage time and resources effectively.

• Experience of communicating key messages verbally and in a range of written form.

• Experience of managing an HR management system, including diagnostics and problem solving arising issues.

• Experience of working in a management or supervisory role with responsibility for people operations.

If that sounds like you, this may be the role for you!

Working with us will give you...

• Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.

• Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)

• Access to interest-free season ticket loan and Cyclescheme partnership

• Pension schemes with Legal & General and NEST

• Sabbatical option, subject to agreement and policy

• Generous sick pay

• Family-friendly employer with supporting policies

• Hybrid and flexible working, subject to agreement and policy

• Training and Development Programme via e-learning platform, and specialist in-person training relating to role.

• On-site Occupational Health and welfare support

• Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.

• On-site staff canteen and bar

• Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network

• The NT is also a member of Parents and Carers in the Performing Arts (PiPA)

Please note 

The closing date for the receipt of a completed application isMonday 10th June 2024 at 12 noon.

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

Supporter Care Officer

Join an award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, this new role will play an integral part in driving fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes

Deliverables 

Provide first-class supporter care to supporters

• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes

Efficiently and effectively maintain the donor database

• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases

Provide assistance to the Development team

• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required

Download Job Pack for full role description 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

REF-214 227

We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.

Summary of role responsibilities 

• Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.  

• Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 17 June 2024, 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: w/c 1 July 2024 (London office) 

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma. 

As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement. 

This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer. 

Summary of role responsibilities 

• Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;  

• Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;  

• Develop and grow our charity’s’ media presence and profile;  

• Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 16 June 2024 at 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: 1 July 2024 (London office)  

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Title: Retail Manager
Salary: £24,375.40 per annum
Hours/Contract : 35 hours per week, Permanent, Full time
Based: Enfield Marie Curie shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested
Interview date: If your application is deemed successful, you will be invited into the store for an interview

Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.

Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:
- Annual leave allowance 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS

What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed

You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process.

You can request support via [email protected]

This role will be subject to receiving a satisfactory basic disclosure check.

We reserve the right to close this vacancy early. Agencies need not apply.

For over 500 years, Guy’s and St Thomas’ Foundation have been a constant in London’s ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy’s and St Thomas’ Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy’s & St Thomas’ Charity, Guy’s Cancer Charity & Evelina London Children’s Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy’s and St Thomas’ Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income – this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it’s family of linked charities. 

The Supporter Experience and Journeys Lead, part of the Supporter Experience Team, will be responsible for overseeing the daily implementation of supporter journeys. This entails managing timelines and ensuring that all deliverables are achieved.

The Contract:

Salary: £37,332 to £42,099 (depending on experience)

Contract Type: Permanent

Hours: Full time 35 hours per week

Work arrangements: Hybrid

Benefits:

• Up to a 12% employer pension contribution.
• Annual personal development budget.
• Annual health and wellbeing personal allowance.
• Enhanced maternity, paternity, and parental leave pay, accessible without length of service requirements.
• Health and wellbeing programme offering optional free yearly health check-ups.
• Support for healthy eating, including fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT Kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays).
• Subsidies for glasses.
• Employee Assistance Programme.
   

About the role:

As the Supporter Experience and Journeys Lead you will collaborate closely with fundraising and support teams, managing the supporter panel and implementing new initiatives to enhance supporter experiences. You’ll update the supporter experience toolkit and ensure alignment with organisational best practices.

About you:

• Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
• Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing.
• Experience in reporting, evaluating, and testing.
• Experience of facilitating workshops both virtually and in person.
• Knowledge of a Fundraising Database (e.g. Raiser’s Edge or Salesforce) 
• Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
• Understanding of NHS Charities or healthcare fundraising

To apply, please either send an updated CV in response to this advert or contact Gemma Hannington at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy’s and St Thomas’ Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. 

The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role, with the potential to extend beyond the initial period of maternity cover. On application, please detail your availability (and preferences) for working between 16 and 40 hours per week at our Centre. Working patterns can be flexed for the right candidate(s). Remote working is not appropriate for this role. 

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.

This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author.

We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently

Reporting to our Director of Finance and Operations (DFO), our Centre Manager will:

• Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building
• Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe
• Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre
• Support the DFO in maintaining HR systems and processes that adhere to best practice
• Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.

The person we are looking for will have:

• amazing organisational skills and the ability to work and manage others under pressure
• excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
• excellent customer service skills and experience
• the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
• a good knowledge of building management and the ability to maintain clear and comprehensive records
• a willingness to engage, negotiate and hold suppliers accountable for quality service provision
• confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams.

Usual hours are within 9am to 5pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies.

A generous holiday allowance is provided - 30 days a year for a full time position (rising to 35 after 5 years service) plus Bank Holidays and closure between Christmas and New Year.

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.   Please aim to keep your statement within a one page document.

About the Role

Through our range of programmes, we work to inspire and empower young people, whatever their background to succeed in work and life. A unique opportunity has arisen for a highly motivated and enthusiastic individual to manage the delivery of our EDI programmes and have a real impact on the participation of underrepresented groups in our programmes, as well as building on our established position within the skills sector.

The ideal candidate will have experience in developing, managing and evaluating senior stakeholder relationships with external networks. With a proven track record of consistently delivering projects and programmes with high-quality results, the successful candidate will have up to date ED&I knowledge and demonstrable experience of raising the profile of an organisation within this setting.  The candidate will be experienced in development of programmes and partnerships to suit delivery of strategic objectives, and be able to project manage internal colleagues to deliver against set KPIs.

The successful candidate will have a passion for working within a charity that focuses on developing young people from all backgrounds, and will have the experience, knowledge and understanding to drive forward EDI in external facing programmes.

Role purpose

The purpose of this role is to lead, develop and deliver WorldSkills UK’s external Equity, Diversity, and Inclusion (ED&I) programmes supported by stakeholder engagement strategies across our network of industry, education and government. The role will ensure that we engage external stakeholders to help deliver our ambition to be a leader, partner and ally in creating positive change for ED&I in the skills sector.

Key tasks and responsibilities

1. Deliver positive action activity for change:

• Support the development and delivery of WorldSkills UK’s external ED&I strategy. Ensure it is fit for purpose, has recognised long term goals and will deliver measurable change, reflecting organisational priorities around increased engagement with ethnic minority groups and females. Provide an overarching framework and help further develop strategic KPIs for our ED&I work, ensuring effective use of data, monitoring progress and performance.
• Work with the Senior Strategic Partnerships Manager to develop action plans that will drive our continuous improvement:
  • Support our skills competition development programmes to increase the diversity of young people engaged
  • Support the development of role models to showcase the impact of our work and encourage diversity in key areas of industry, including future priority skill areas
  • Support the development of learning resources that aid engagement with underrepresented groups
  • Support teams to ensure ED&I matters are considered and addressed as key components of all strategies, plans and programmes.

2. Manage the ED&I Advisory Group:

• This is a unique opportunity to work with experienced and prominent senior individuals from across education and industry who are invested in driving the agenda for ED&I.
• Lead the administration and ongoing development of our Equity, Diversity and Inclusion (EDI) Advisory Group.
• Engage the Group to help support, advise and challenge WorldSkills UK on its actions to remove obstacles and barriers faced by young people from under-represented backgrounds in our programmes.
• Report regularly to the Group on progress against KPI’s and facilitate reports for the WorldSkills UK Board.

3. Project Manage the ED&I Heroes Awards

• The Awards is an established flagship event which provides a platform for WorldSkills UK to celebrate success with its partners, amplify best practice and inspire others to drive change across the skills systems in education and business.
• Project manage delivery of the annual Equity, Diversity, and Inclusion Heroes Awards, supported by relevant internal teams
  • Establish the nominations process
  • Co-ordinate the judging panel
  • Organise the awards ceremony
  • Manage the support of the awards partners.

4. Manage strategic relationships

• Manage a portfolio of ED&I focused Strategic Partnerships with organisations from across the skills sector, facilitating their support and engagement with our EDI programmes.
• Grow our network of partners to widen our reach, help further drive work in this area and collectively impact on the sector.
• Advise and support the development of the CEO’s international activities on ED&I with WorldSkills International (WSI).

5. Raise the profile of WorldSkills UK’s ED&I work:

• Work with teams across the organisation to support our Mission to ignite a national and global movement to help more young people, regardless of their background, get the best possible start in work and life.
• Support the Senior Strategic Partnerships Manager and Marketing and Communications Team to showcase the impact of our programmes:
  • Help to externally profile and articulate the value and impact of our activities using the channels and tools available
  • Seek opportunities to advocate for our work through stakeholder engagement and networking
  • Support the Corporate Partnerships team to identify and secure commercial income related to our ED&I initiatives.
  • Work across the organisation to build on existing external relationships and develop new strategic partnerships that reinforce our position as a skills sector leader.

6. Internal ED&I Liaison:

• Whilst not responsible for WorldSkills UK’s internal ED&I activities and agenda it is anticipated that the post holder will spend up to 10% of their time supporting and working with the Corporate Affairs team on internal ED&I matters, with the remaining 90% spent on external work.
• It is not essential that the postholder has extensive experience in this area.

7. General

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.
• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Corporate Partnerships team and the wider organisation.
• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.
• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.
• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification

Key: [E] Essential / [D] Desirable.

Qualifications and experience:

• Demonstrable equity, inclusion and diversity experience [E].
• Experience of managing and delivering, at pace, external ED&I programmes that have achieved positive change outcomes [E].
• Proven track record of engaging multiple external stakeholders and relationship management at all levels [E].
• Demonstrable experience as a networker within the ED&I sector and/or further education sector [D].
• Project management qualification and/or relevant experience [E].

Knowledge and skills:

• Up to date knowledge of the wider equity, diversity and inclusion agenda [E].
• Ability to clearly and concisely articulate ideas, concepts, and new ideas to engage multiple external audiences and successfully influence opinion [E].
• Able to present metrics and report on progress against business objectives and KPIs to all relevant stakeholders [E].
• Strong communication and interpersonal skills [E].
• Able to build a strong external network to understand ED&I practices across other businesses in our industry [E].
• Strong analytical, problem solving and critical thinking skills [E].

Personal qualities and attributes:

• Passionate about equity, diversity and inclusion and making positive change within a wide network [E].
• Excellent team player with a collaborative approach to work [E].
• Enthusiastic and able to motivate others [E].
• Very reliable and with a high level of probity [E].
• Able to work on own initiative with broad direction [E].
• Able to think creatively and solve problems [E].
• Possess a strong work ethic and desire to achieve results [E].
• Flexible in working methods and ideas [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].
• Prepared to travel within the United Kingdom [E].
• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

About Us

The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for a Corporate Partnerships Manager to join our Engagement and Fundraising Team.

The Benefits

As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a supportive working environment.

• Salary: £43,931 per annum
• Car allowance £3,400 per annum
• Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
• Paid Annual leave: 25 days plus bank holiday (prorated)
• Life assurance: 3 x basic salary
• Access to an Employee Assistance Programme and other wellbeing support tools
• Hybrid working

The Role

Based either at our Head Office in Basingstoke, Hampshire, remotely or hybrid, you will lead and manage the development and delivery of income growth from corporate partnerships.

In this fast-paced and exciting role, you’ll be proactively identifying and securing new partnerships, whilst nurturing and maintaining existing relationships. Working with the wider engagement and fundraising team, you will ensure donors receive the best experience and an integrated and joined up fundraising plan is delivered.

This role is subject to a Basic Disclosure and Barring Services Check.

About You

We’re looking for an enthusiastic manager with knowledge and experience of corporate account management and new business development. You will be experienced working in a fundraising environment and managing key fundraising projects.

You will need to be confident communicator, calm under pressure and keen to evidence the success of your work through data analysis, you will be able to adapt your approach to suit different audiences. 

Please see the job description for a full outline of the role and organisational outcomes it contributes towards.

How to apply

For more information about the Charity, please visit our website. To apply, please upload your CV and cover letter using the Apply Now button. 

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

EIA’s fundraising team has benefitted from significant investment in recent years and this brand-new role will enable the organisation to develop and expand a network of philanthropic partners.

EIA protects our planet by investigating and campaigning against environmental crime and abuse. Their focus is to protect wildlife, forests, oceans, and climate.

Through undercover work, research, and documentation, the EIA exposes criminal activities and works to bring those responsible to justice.

The Philanthropy Manager will lead on the development and delivery of a new philanthropy programme, which will include developing tailored stewardship programmes for HNWIs, expanding the donor base through effective prospecting and cultivation, working with campaign teams to develop donor funding propositions and embedding effective systems to process and support growth in philanthropy.

As Philanthropy Manager, you will: 

• Develop a tailored stewardship programme for 5 and 6-figure level donors
• Work with campaign teams and the wider fundraising team to develop funding propositions for HNWI and a Case for Support for the different areas of EIA’s work
• Work with the support of the Head of Fundraising, embed effective systems and processes to support the growth in philanthropy
• Conduct regular prospecting and cultivation to identify new potential supporters

Ideal skills and experience: 

• Significant experience of identifying and cultivating relationships with high value supporters and securing significant gifts
• Considerable experience of developing and communicating high value funding propositions and writing compelling cases for support and applications
• Strong verbal communication skills, confident in communicating effectively and passionately with supporters, team members across EIA and senior stakeholders
• Commitment to the EIA values, work and support of wildlife trade and environmental issues

Benefits include:

• Annual leave package of 25 days annual leave (pro rata), + days off between Xmas and New Year + Bank Holidays + day off on your birthday, with an additional day per year up to a max of 29 days
• 4-8% pension contribution
• Flexible and hybrid working arrangements
• Mental health and wellbeing support programme

Position Objectives: 

• To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
• To coordinate responses to supporter phone calls, e-mails, and letter correspondence
• To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Location:

London (hybrid working)

Term of Employment:

Full-time

Primary Responsibilities and Duties:

• Ensure that all supporter e-mails are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
• Assist with handling incoming supporter phone calls by covering for other Membership and Supporter Services staff
• Verify and input donor data, including demographic, membership, and personal information, into the membership database
• Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with the PETA Foundation US Finance Department
• Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
• Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
• Receive and sort items sent to PETA’s fur amnesty programme and transfer them to PETA’s off-site storage area 
• Perform general administrative tasks to support PETA
• Perform any other duties assigned by the supervisor

​

Requirements:

• Experience with Microsoft Windows and Microsoft Outlook
• Knowledge of animal rights issues and current PETA campaigns
• Must be willing to work from the PETA office 3 days a week
• Excellent verbal and written communication skills
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Supporter Care Coordinator

Job reference: REQ003152

Application close date: 02/06/2024

£25,984 a year

London E15 2GW/Remote Worker

You must attend the office two days a week, the other three days can be from home, the office or both.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.

The role

The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.

You will:

· Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.

· Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.

· Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.

· Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.

About You

We are looking for someone who:

· Is highly motivated, with a commitment to providing excellent customer service.

· Has experience working in a customer care or fundraising environment

· Enjoys working in a busy team

· Has a high level of attention to detail and exceptional communication skills.

· Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.

· Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.