Supporter services advisor jobs

We have an exciting opportunity for an Independent Domestic Violence Advisor ( CYP-IDVA) to join the Children & Young People Team in Rochdale, working 37.5 hours a week. This is a fixed term contract, initially for 12 months with the possibility of this being extended.

Do you have experience of working with children?

Do you have an interest in supporting children who have witnessed or are experiencing domestic abuse and the passion to help be safe and flourish.

Do you want to make a difference every day?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Rochdale Police station along with some hybrid working, you must be prepared to travel across the borough of Rochdale.

As a CYP IDVA you will deliver specialist and enhanced support to Children and Young People aged 4-17 who have experienced Domestic Violence Abuse in the home. You will be responsible for providing high quality interventions to children & young people affected by DVA through the development of individually tailored & risk assessed support and safety plans. You will offer support through one-to-one sessions to address issues of self-esteem, manage emotions and feelings of blame and responsibility with the aim to improve understanding of abusive behaviour, healthy relationships and conflict resolution.

You will need:

To conduct comprehensive needs and risk assessments and ensure each CYP receives an individual tailored support package that fully meets their identified needs, including safety planning, advocacy, emotional and practical support.

To advocate on behalf of children and young people with experience of domestic abuse to ensure the diverse needs of children and young people using the service are met.

Provide one to one support to children and young people living in families affected by domestic abuse.

The ability to review the assessment of risk on an ongoing basis, ensuring appropriate and immediate action is taken in respect of any CYP facing significant harm, making the necessary referrals to MARAC and local safeguarding processes as required given the legal framework relating to the protection of children and the policy and procedures of the Local Safeguarding Children's Board.

To establish links with relevant statutory partners in Social Care, Education, Health, Police and Housing, with the intention of supporting children and young people who have been impacted by domestic abuse. Attend meetings as required.

Ideally a background in Social Worker, Domestic Abuse or Children & Young People services would be advantageous.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis as a result of immigration issues. We provide specialist immigration advice (SLRA is regulated to provide advice at IAA Level 3) as well as a broad range of practical, social and therapeutic support services. SLRA also campaigns for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.

We are looking for a Senior Immigration Advisor and/or Solicitor who will be responsible for the delivery of immigration advice and casework to service users in a wide range of circumstances, although most will be rough sleepers. The work will be varied and will cover a broad range of asylum and immigration issues, along with the opportunity to support advocacy work and to improve access to justice.

We would love to hear from you if you:

Are an Immigration Advisor regulated at IAA Level 3 and/or qualified solicitor with substantial relevant experience of providing high quality advice and casework to clients.

Have a good understanding of a wide range of legal, rights and entitlements issues as they relate to immigration and asylum, along with knowledge of and empathy with the backgrounds and experiences of migrants who are in crisis or at risk

Benefits include:

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. 
• Additional long service annual leave days up to a maximum of an additional 5 days per year. 
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution. 
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans. 

DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away.

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

VolkerRail is one of the UKs oldest railway contractors, with a history dating back over 70 years, we are passionate about the preservation and development of the railways. Our years of experience and continued company growth have earned us a reputation within the industry for high performance and innovation, and as a company focussed on timely and efficient delivery.

An opportunity has arisen for a  part time (3 days per week or other arrangement to be discussed at interview) Social Value Advisor to join the Signalling, Power & Communications renewals project team based in Glasgow. The role will report to the Corporate Senior Social Value Advisor, with remote line management.

The successful candidate will have the opportunity to lead and deliver project activities related to social value on this high-profile Network Rail Project. They will be responsible for engaging stakeholders (schools, staff, local communities, supply chain) in the development and delivery of social value plans as part of the wider SP&C programme. The role has a wide remit and will include delivery of key requirements relating to social value.

This role would be well suited for an individual who is enthusiastic about socio-economic development and who has creative problem-solving abilities. 

What the role involves:

• Engaging with communities to understand local needs and develop Social Value Delivery Plans that deliver added value for stakeholders through investment in signalling, power and communication renewal programmes across Scotland.
• Assessing the potential impact of works on communities – social and economic, and developing programmes to mitigate negative impacts and enhance local benefits.
• Working with the VolkerRail SP&C Framework Lead and HR Business Partner to deliver education and employability programmes to meet contract committments (including local employment, apprentices, graduate employment, year in industry placements, and work experience).
• Coordinate a programme of school engagement and STEM (Science, Technology, Engineering, Maths) activities for the SP&C Framework. Work with educators, training providers, and stakeholders to meet the outcomes of the skills agenda and inspire the next generation.
• Coordinate a programme of community investment through volunteering and community donations.
• Support the company's Fairness Inclusion Respect (FIR) Strategy working with internal and external groups.
• Reporting on social value data against targets and providing assurance in line with company procedures.
• Create internal and external comms content to celebrate progress in delivering local social value.
• Actively participate in various internal, client and stakeholder groups to support the social value delivery.
• Actively seek out opportunities for partnerships and work collaboratively with other Network Rail Contractors in Scotland to amplify the impact for rail stakeholders.

About you

• Educated to HND/HNC or equivalent in relevant subjects (Sustainability, CSR, Environment, HR, Community Relations) and/or previous experience that can be demonstrated in a similar role with a clear passion for delivering social and economic value for local communities.
• Experience in co-ordination of events, volunteering, school engagement, skills and employment would be a distinct advantage.
• Flexible, proactive and positive attitude; diplomatic and patient, demonstrating exceptional initiative to co-ordinate multiple parties and act collaboratively.
• Be able to collect, coordinate and report social value data, with training provided on company systems.
• Proficient in MS office applications (Microsoft Word, Excel, PowerPoint and Outlook)
• Confidence to engage many stakeholders including the wider team and supply chain to inspire action to deliver against targets including volunteering, apprenticeships, STEM, work experience etc.
• Personal resilience and ability to thrive in a challenging and fast-moving environment.
• Ability to work independently as well as part of a team and able to seek out opportunities.

Fairness, inclusion and respect

VolkerRail Group offers a competitive salary and attractive benefits that includes pension, performance related pay, and other benefits commensurate to your skills and experience. A company car or cash car allowance is provided as the role is expected to travel across Scotland to deliver community based programmes in core locations. Given the nature of this role in leading education engagement with vulnerable groups, the successful applicant will be required to undergo an enhanced Disclosure and Barring Service (DBS) check.

Committed to equality of opportunity and diversity.

Employment Advisor

Ref: REQ004337

12 Month Fixed Term Contract.

£28,911 a year

Ideally located close to Manchester or Leeds 

Full time, 35 hours a week

Closing the Disability Employment Gap. At Scope, we know that disabled people who want to work can not only get a job, but they can stay in and progress in work. This is one of our goals under our strategy An Equal Future. To support this, we are recruiting a fixed term Adviser.

Do you want to help people achieve their employment goals in a flexible, impactful way? Then this is a rewarding opportunity for an Adviser who is passionate about equality.

We are looking for Advisers (Employment) to join our team at Scope. You will work with customers to help them achieve their goals. We will celebrate every success along the way. We promote an inclusive culture where you can develop within your role.

If you thrive on making real change and value diversity, this is your opportunity to join us. Help us build an equal future - one customer, one job, one success story at a time.

Working in either Scope Leeds or Manchester office. Hybrid working will be also offered dependent on our customers’ needs.

About the role

You will be an experienced Adviser looking for a new challenge. You will empower disabled people to move into a job through our national Support to Work service. As part of this service, you may also support a caseload of customers to stay in work.

In these dynamic, hybrid roles, you will:

· Deliver one-to-one personalised advice, both online and in person

· Support customers with job searching, CV writing, application support and interview preparation

· Plan and deliver group employability workshops and training sessions

· Work with customers to identify their skills, strengths and career aspirations

· Help break down barriers to employment and build confidence

· Maintain accurate records and track progress to outcomes

· Deliver service KPIs to ensure the continued success of the service.

About you

You will have:

· Experience delivering employment support, advice or coaching

· Strong facilitation skills and confidence in delivering group sessions

· Knowledge of the barriers disabled people face in the labour market

· Excellent communication skills and a supportive, person-centred approach

· The ability to manage a busy caseload and adapt to changing needs

· A commitment to empowering disabled people

· Then come and join a team where your expertise and compassion make a difference

Based in one of our offices, you can work from home at times depending on customer need.

About Support to Work

Support to Work is a free service helping disabled people aged 16+ . Our Advisers provide personalised support to help customers develop their skills, confidence and employment opportunities.

This is your opportunity to support driving real change community by community.

Please make sure you explain in your application, with examples, how you can meet these important skills.

For more information about the role’s responsibilities, and the skills and experience required please use this Link to full job description.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information please visit our website.

How to apply

Click the apply button and apply online via our website

Closing date for applications: 11:59pm GMT, Tuesday 23 September 2025.

About Us

Here at Vision North Somerset, we support people who are visually and/or hearing impaired across North Somerset.  With around 1,500 people affected by sight loss and/or hearing loss in our county, we offer a range of support services to enable people to reach their full potential. 

We turn 50 years old this year so it is a really exciting time to join the charity. We have a new CEO who is looking forward to engaging a great team to carry the charity forward into the next 50 years.  You will find us a small, friendly, supportive group of colleages who make coming to work a pleasure. 

Key Responsibilities

Information, advice and guidance:

• Work one-on-one with adults and children with a visual impairment and their carers/ families, providing a comprehensive initial assessment in a person-centred, empathetic, and empowering manner.
• Provide internal and external referrals and deliver follow-up actions to enable maximum wellbeing for service users.
• Manage incoming and outgoing referrals internally and with a wide range of external providers, communicating promptly to manage cases effectively and safely.
• Work closely with team members and volunteers to collate and send Information Packs and other necessary communications such as appointment letters in accessible formats.
• Assess risks as needed and report any safeguarding concerns to the Safeguarding Lead.

Equipment:

• Be aware of and able demonstrate and advise on equipment for people with a visual impairment when needed and/or refer to other services.
• If needed during home/ care home visits, provide minor adaptations such as high visibility tape on steps or tactile markings on appliances.

Data management:

• Ensure that all service delivery to individuals and service user data is promptly and appropriately recorded and managed on the Vision North Somerset database, in accordance with procedures.
• Work with team members and volunteers to maintain accuracy of the Vision North Somerset service user database, including collecting data permissions and equality monitoring information from service users during visits.

Local networking and knowledge:

• Develop and maintain knowledge and resources on relevant services offered by organisations to people in North Somerset. Work with the Administrator to maintain records on online files and paper files (for example service leaflets).
• Occasionally attend local meetings, arrange meetings with staff from key local organisations or represent Vision North Somerset to develop mutual knowledge of local services. 

Working as part of a team (common to all Vision North Somerset job descriptions)

· Maintain effective communication and positive working relationships with Vision North Somerset staff (and volunteers if appropriate).

· Ensure that other staff understand your role and that you work cooperatively with good communication.

· Maintain awareness of and follow our policies and processes.

· Undertake regular supervision meetings and training in topics such as: accessible information, safeguarding, health and safety, data protection, equality, diversity, and inclusion.

· Assist in the planning and improving of the delivery of service improvement and participate positively in the implementation of new working methods and practices as required.

· Be an excellent ambassador for the charity.

· Carry out any other duties that may reasonably be required in line with your main duties.

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) Team Leader to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a IDVA Team Leader you will be responsible for the practice and development of a team of IDVAs, including those in specialist roles.

Key Responsibilities:

• Case reviews and quality assurance
• Staff wellbeing and workload oversight
• Monitoring and recording activity and outcomes measured.

About You:

Ideally, you will have:

• - A good understanding around the issues of domestic abuse and its implications for children and young people
• - Line management experience
• - Knowledge of court proceedings
• - Ability to write concise, factual, effective reports
• - Experience of developing and maintaining effective working relationships

You will need:

• To attend IDVA Managers training, if available

This role involves some travel, so a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

£25,750 per year

Full-time

Job description

The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.

Pay and conditions

The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.

The salary for the role will be £25,750. Rising to £26,739 after passing 6-month probationary period.

You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Math/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organized at managing time and workload.
• Skilled in use of MS office applications including Word, Excel and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

To be considered for this role an application form must be sent to jobs @ cse . org . uk .

The closing date for applications is 5pm Wednesday 1 October 2025.

Interviews are expected to take place Thursday 9 and Friday 10 October 2025, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

Helpline Advisor (Full-time)
 

About the role
 
As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.
 
About you
 
We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.
 
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
 
For more information on this role please download the attached job description.
 
Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings)
Contract: Fixed term to 31st March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,664.12 pro rata - not including London Weighting (£28,876.12 pro rata including London Weighting)
 
Closing Date: Applications should be submitted by 12 noon 24th September 2025.
Interviews will be held on 2nd and 3rd October 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.
 
Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.
 
REF-223630

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Groundwork has an exciting opportunity within our Project Team for a Home Energy Advisor (Green Doctor).

Job Title: Home Energy Advisor (Green Doctor)
Salary: £25,229 – £27,885 per annum
Hours: Full Time – 37 hours per week
Location: Sunderland

About us

Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we’ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.

About the role

Our Green Doctor will support those in need across the region, engaging and offering practical support to people most at risk of fuel poverty, helping to make their homes more environmentally friendly and cheaper to run.

We are seeking someone who is a confident communicator who will engage with the community to deliver informal training and encouraging referrals to the Green Doctor programme.

About you

This role requires a dynamic and dedicated person who can think on their feet, someone with a caring nature who has a strong desire for helping people and is passionate about making a difference. You will need to be highly organised and adaptable as no two days will be the same.

You will undertake assessments, fit practical energy saving measures and then offer energy saving advice to residents.

It’s a unique and challenging role that gives you the chance to make a difference to people’s lives every day.

Appropriate qualifications in energy efficiency would be useful but not vital as we will provide full in-job training for the successful candidates.

Closing date: Midnight on Thursday 25th September 2025
Please note: We reserve the right to close this advert at any time.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

Make yourself at home

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Regional Technical Adviser – Climate Resilient WASH, South Asia

Contract type: Fixed term (3 years, renewable) – 35 hours per week

Location: The role can be based at WaterAid’s office in Bangladesh (Dhaka), Nepal (Kathmandu) or Pakistan (Islamabad), or remotely in a country within the South & South-East Asia region, subject to right-to-work eligibility in the respective country.

Salary: Band G (Regional Adviser)

• Bangladesh: 4,032,467 - 5,356,574 BDT with excellent benefits
• Nepal: 4,428,304 - 5,632,539 NPR with excellent benefits
• Pakistan: 9,540,888 - 15,153,840 PKR with excellent benefits
• Or comparable, competitive salary with excellent benefits if based remotely at another country in South & South-East Asia region

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The South Asia Regional Team provides strategic leadership and effective management of WaterAid’s country programmes in South Asia. We enable country programmes to enhance their impact by ensuring they have the skills, expertise, funding, and strategic partnerships to deliver WaterAid’s mission in the region. 

About the role

As our Regional Technical Adviser – Climate Resilient WASH, you will ensure the high technical quality of our climate resilient WASH programmes in the region and work closely with Country Programmes, partners and stakeholders to drive sustainable change.

In this role, you will:

• Provide technical guidance, quality assurance and support to country programmes including for climate resilient WASH programming, system strengthening and the sustainability of WASH services.
• Implement capacity building initiatives to enhance competencies of staff, partners and stakeholders to deliver sustainable and climate resilient WASH programming.
• Build and strengthen strategic partnerships, the knowledge base and thought leadership in WASH and climate resilient programming through networking, knowledge sharing and advocacy.
• Support country programmes to integrate and prioritise WASH Climate Resilient measures in key national policies, strategies, and planning frameworks such as NAPs and NDCs.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Extensive, relevant professional experience at a senior level in climate resilient, WASH-related programmes and policy advocacy for LMIC countries in rural, urban and climate affected contexts.
• Demonstrated experience in strengthening WASH systems and understanding of the WASH sector’s interaction with other systems such as climate change, health, urban planning.
• Excellent and up to date knowledge of technologies, approaches, technical standards and guidelines related to climate resilient and sustainable WASH relevant to South Asia and how to practically apply these to programming.
• Significant experience of working in a technical capacity at senior level in the South Asia region, preferably in at least one of the countries in which WaterAid operates.
• Willingness and ability to travel regionally, specifically to country programmes in Bangladesh, Nepal and Pakistan, and internationally (sometimes at short notice).

Although not essential, we’d prefer you to have:

• A chartered membership with a recognised professional association in a relevant technical field.
• Proven experience of stakeholder engagement that include government, private sector, and donors with high level of influencing skills.
• Good understanding and experience in National Adaptation Planning (NAP) and Nationally Determined Contributions (NDC) revision and implementation, climate finance processes, modalities, and sources.

Closing date: Applications will close at 12:00 PM UK time on 15 September 2025. Interviews are expected to take place week commencing 22 September 2025.

How to apply: Click Apply to upload your CV and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. This role does not include a relocation package. You must also be able to demonstrate your ability to travel, including at short notice, to the three countries where WaterAid works in South Asia (Bangladesh, Nepal and Pakistan). All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy.

Benefits

Our Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We are seeking an inspiring and strategic leader to join us as our Director of Service Delivery. This is a pivotal role leading the design and delivery of our frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.

Location: Woking / Hybrid

Salary: £60,000 - £70,000 DOE

Permanent | Full Time (35 hours/week)

Benefits: 26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more…..

About Us

Catalyst Support, is a respected non-profit organisation in Surrey that’s been supporting people facing mental health challenges, substance use, and wellbeing needs for over 35 years. Operating with values at the heart of everything they do, Catalyst empowers communities through responsive, high-quality services and compassionate care.

About the Role

Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas – including mental health, substance use, and outreach – the Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities we support.

You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. They work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.

Who We’re Looking For

Proven track record of delivering high quality, person led and socially impactful services and managing internal functions

Senior operational leadership experience in health, care, VCSE or related sectors

Experience in managing service compliance and staff wellbeing

Demonstrated success in leading performance improvement and impact measurement

Strong partnership working experience across statutory, VCSE and community systems

Budget management, including responsibility for service level budget setting, monitoring and decision making

Deep understanding of safeguarding frameworks, regulation and operational risk

Strong leadership and coaching skills rooted in empathy, empowerment and inclusion

Applications are open until 29th September, though we may close earlier if we receive a high number of applications, so we encourage you to apply soon. Please note, we are not working with recruitment agencies for this vacancy.

This post is subject to the DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.

This is a fantastic opportunity to join a vibrant, user-led charity that is dedicated to enabling Disabled people who use social care support to have full choice and control over the way in which they live their lives.

Independent Living Advisor - Direct Payments
Location: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, SW6 7BF
Salary: £26,500 per annum pro rata
Hours: Full-time, 37.5 hours per week (Monday to Friday 9am–5pm)
Contract: Fixed to 31st March 2026, with potential to extend to permanent

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of Disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees (at least 75% is Disabled trustees), 20 staff and a strong ad hoc staff and volunteer base including many with direct experience of Disability - all of whom are passionate about removing the barriers that Disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Advocacy.

AoD’s Independent Living Service
The Independent Living Service (Direct Payments) is a new service that will provide support to Direct Payment users within the borough of Hammersmith and Fulham. The service will enable Disabled people to have genuine choice and control over the way in which they lead their lives. The post-holder will be working alongside disabled people to enable them to have more choice and control over their care and support needs.

The Role

In this role you will be providing essential information, advice and support to individuals from diverse backgrounds. You will work with Disabled clients to empower them to take control of the support they need by using Direct Payments, employing their own staff and accessing activities or services. You will ensure that individuals have the right information to make informed choices and will help them to set up and manage their chosen support.

You will have excellent communication, interpersonal and IT skills and the ability to work as part of a team. Experience of budgeting and recruitment are essential for this role.

Experience of working in social care is not essential as training will be provided, however a “can-do” attitude, a commitment to a person-centred approach and a willingness to learn is a must. Being part of a small team, there is a lot of opportunity for you to develop and learn new skills.

The work is varied and calls upon a wide range of skills, and there is huge job satisfaction in supporting people to achieve greater wellbeing and independence.

We welcome and encourage job applications from people of all backgrounds and actively encourage people with lived experience of impairment or Disability to apply.

Interviews will be conducted on an ongoing basis with a final deadline for receipt of completed applications; 12pm on Friday 19th September 2025 (Feedback will not be provided to those not shortlisted for interview).

Interview dates: Tuesday 30th September 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

You may submit a CV, but only fully completed applications forms that address the person specification will be considered for interview.

No agencies please.