Supporter services advisor jobs

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE) 
Location: Northeast/ Yorkshire/Northwest
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

 

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 
   

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE) 
Location: South of England / London
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Job Title: Associate Careers Advisers (Schools Team)

Location: Kent and Medway

Salary: Day rate of £152 (inclusive of holiday pay)

Hours: Zero Hours

Contract: Zero Hours

Reports to: Senior Careers Adviser

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

Ethical – We work with professionalism, honesty and integrity

Passionate – We reach out enthusiastically to all who need out support

Innovative – We inspire, enhance and improve

Collaborative – We engage, support and share with others

Young Peoples’ Careers Service

CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across Kent & Medway, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.

We provide this through a variety of creative and innovative approaches

The Team

We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.

We follow the CDI code of ethics and best practice for Action Planning (which names and recognises CXKs innovative work in this area):

The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.

The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:

• Helping young people understand their next steps
• Helping young people understand the options and careers choices they have
• Helping young people to know where to access further help, information, or support

The Role

The Careers Advisers will cover one or more of the following regions: Medway, West Kent and Mid Kent to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required. 

Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.

You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

• Level 6 qualification (or above) in Careers Guidance Qualification (or equivalent
• Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
• In possession of a full, clean UK Drivers Licence with access to your own vehicle

Core Competencies

• Experience of delivering careers, education, information, advice and guidance (CEIAG) in schools / colleges and face-to-face with young people
• Events rebalanced via “time off in lieu”
• A willingness to deliver activities during school timetables; occasional evening
• Adept at juggling activities, travel and routine project admin; balancing school site work with homebased preparation
• Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
• A commitment to undertake all necessary training for the role

Employee Experience

A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the Kent and Medway area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.

CXK employee benefits include:

• CDI and professional register membership (RCDP) paid for by CXK
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Ongoing

Application review date: Ongoing

Interviews dates: Ongoing

Useful Information

Should you wish to have an informal conversation before submitting your application, please contact recruitment @ cxk. org

Please note: Applicants will need to complete an enhanced DBS check and provide employment references before any offer of employment can be made.

All applications must be submitted online via our online portal.

The purpose of the role is to utilise effective and efficient administrative and fundraising skills to assist in delivering both financial and non-financial targets which will provide a gateway to all fundraising activity across Maggie’s. 

As Centre Fundraiser, you will assist the Centre Fundraising Manager to implement the fundraising strategy to deliver income targets through proactive donor recruitment and excellent donor care.  

This includes supporting and retaining existing supporters and researching new key relationships with individuals as well as partnerships with local businesses, groups and associations.  

You will represent the work, vision and purpose of Maggie’s whilst supporting the delivery of local and central fundraising initiatives and campaigns. This includes presentations, face to face, telephone and written communications.  

There will be a requirement to work irregular hours as well as frequent local travel. 

Please note that interviews will take place on Thursday 7th May in Maggie's Manchester.

Please see the attached job description for further details.

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​

The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

​

​​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

​

As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

​

​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

​

​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

​

​Interested? Want to know more about the Charity? check out our Website.

​

Eager to know more the role? Have a look at the Job Description.

​

What’s in it for you? Check out our Benefits.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

JOB PROFILE

JOB TITLE: Education Advisor - Scotland

RESPONSIBLE TO: Kinship Services Manager

HOURS OF WORK 28 Hours per week (some weekend and evening work may be required)

LOCATION: Hybrid working with expectation of attendance at Edinburgh office

with some expectation of reasonable travel

DURATION: Permanent

SALARY / GRADE: 4.4 £31,003 FTE, 28 hour Pro Rata

KEY WORKING RELATIONSHIPS

• Kinship Services Manager and Lead Education Advisor – Scotland

• Education professionals across Scotland

• Care experienced families (kinship, adoptive and long term fostering community) in Scotland

• Adoption UK Scotland and other nations colleagues

• Local Authorities in Scotland and external commissioners

• The Promise, Scottish Government, volunteer sector organisations

PURPOSE OF THE ROLE

• To offer front line education advisory support service to kinship, adoptive and foster families and professionals seeking support and advice about education services for care experienced children.

• To lead the development and delivery of education training to professionals across Scotland and actively support AUK lobbying and campaigning efforts on education matters.

• To develop, coordinate and support delivery and administration of an education support group (online or in person) to the care experience community youth and family.

• To work alongside our youth service provision ensuring the voices of young people are centred in resource development and delivery, supporting development of education and employability support.  

MAIN DUTIES AND RESPONSIBILITIES

• Work closely with education advisor lead in delivering education support service to families and professionals.

• Manage own caseloads, monitor and review progress at regular education meetings using established tools. Ensure tracking and recording on AUK system database and Sharepoint.

• Develop, promote and deliver Education training for professionals across Scotland. Including supporting the development and delivery of Education elements of training in other AUK teams and development of commissioned projects e.g. care experience week lessons, resources and training for Education Scotland

• Responsible for administrative tasks relating to service delivery

• Respond appropriately to enquiries via email, telephone or in person, referring on to other services and ensure accurate and appropriate recording and tracking of all enquires are maintained using appropriate database systems.  

• Contribute and assist in development of education specific projects to improve service delivery (i.e. education peer support group or young person support group)

• Support manager in monitoring and reporting of service delivery

• Contribute and assist in the development, design and planning of promotional resources and information materials and factsheets.

• Attend relevant national meetings, conferences, training events, networking and development opportunities to promote Adoption UK services

• Collaborate, liaise with Adoption UK Scotland and Adoption UK organisation in the delivery and participation of specific events and activities relating to the delivery of Education services for Adoption UK services.

  CRITERIA

Knowledge and Experience

• Demonstrable knowledge and understanding of the education system in Scotland (Essential)

• Demonstrable knowledge and understanding of the issues, challenges and concerns affecting the kinship community, care experienced children and young people. (Essential)

• Experience of event coordination, training delivery and/or group facilitation (Essential)

• Knowledge and understanding of trauma informed practice (Desirable)

• Experience of volunteer coordination or support (Desirable)

Qualifications and Education

• Professional qualification in Education (Essential)

• Demonstrable event facilitation, group or training delivery and administration experience will be required along with demonstrable knowledge of the issues affecting our care experienced communities.

Skills and Abilities

• Training development and delivery (Essential)

• Report writing and record keeping (Essential)

• Excellent communication skills both written and verbal (Essential)

• Ability to build and maintain relationships (Essential)

• The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)

• Able to utilise online platforms and packages (Survey Monkey, Canva, Mail Chimp etc.), and/or the ability to learn new packages (Essential)

Accountability 

• Develop and coordinate administrative support and delivery of education support services for care experienced families to fulfil grant/contract requirements.

• Consistent and trauma informed advisory case support for families within organisational policies and processes and fulfilling grant/contract requirements.

• Liaise across services to coordinate activity delivery with guidance and direction from service manager.

• Commitment to work within all organisational policy and processes, in particular safeguarding related requirements to ensure wellbeing of all individuals, families and staff and volunteers.

Behaviours

• Embeds trauma informed approach across all areas of role

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Valuing the opinion of other. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives

This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation. Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​

The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

​

​This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).

​

​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

​

As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

​

​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

​

​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

​

​Interested? Want to know more about the Charity? check out our Website.

​

Eager to know more the role? Have a look at the Job Description.

​

What’s in it for you? Check out our Benefits.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

​

#LI-DNI

At Samaritans, volunteers are at the heart of everything we do. As the needs of communities evolve, so must the ways in which people can connect, contribute and make a difference. We’re looking for a Volunteering Innovation Advisor to help us imagine, design and embed what volunteering could look like in the years ahead.

​

This is an exciting opportunity for someone who is passionate about innovation, curious about emerging trends, and motivated to meet the needs of future Samaritans volunteers. You’ll contribute to developing new and flexible models of volunteering—ensuring we reach more people, remove barriers to involvement, and create opportunities that are equally meaningful and sustainable.

​

Contract

​

• £30,000-£33,000 per annum plus benefits
• Full Time (35hrs per week)
• Permanent
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

​

What You’ll Do

​

In this role, you’ll bring ideas to life.

​

You’ll research emerging trends and evolving volunteer expectations to inform the development of new roles, opportunities and approaches to volunteering - helping to translate insight into practical and sustainable solutions that support current and future volunteers.

​

You’ll contribute to answering questions like:

• How can Samaritans offer more flexible and inclusive opportunities?
• What motivates volunteers today, and how is that changing?
• How do we ensure our volunteering reflects the diversity of the communities we support?

​

From managing insight to project planning and from developing resources to collaborating with volunteers and staff, your work will support shaping a positive and inclusive future volunteer experience across our organisation.

​

​

What You’ll Bring

​

• Curiosity and openness to innovation and improving ways of working.
• Ability to work collaboratively with a wide range of people, including staff and volunteers.
• Ability to use insight to inform decisions and drive improvement.
• Experience in change, improvement or innovation projects.
• Experience in a volunteering‑focused organisation and understanding of volunteer engagement.

​

​

Full Job Description and Person Specification below

​

Why Samaritans?

​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV.

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​Applications close: Monday 27th April

​

In person interviews will be held at our Surrey office (KT17 2AF) from the w/c 11th May until end of May. Exact dates are to be decided.

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At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Senior Families and Professionals Advisor

Fragile X Society

Salary: £40,000 to £46,000 depending on experience
Hours: Part-time  (22.5hours per week)
Location: Great Dunmow, Essex, with some flexible and hybrid working considered
Contract: Permanent

Help change lives for families affected by Fragile X

The Fragile X Society is the UK’s leading charity supporting individuals and families affected by Fragile X syndrome and associated conditions, including FXTAS and FXPOI.

For more than 35 years we have provided trusted information, emotional support, and practical guidance to families across the UK. Our work connects families with clinicians, researchers, and services while helping professionals better understand Fragile X.

We are now looking to recruit a Senior Families and Professionals Advisor (Adult Enquiries) to join our small and dedicated team as part of a planned transition when our long serving advisor retires later this year.

This is a rare and rewarding opportunity to take on a respected specialist role supporting families navigating complex health, social care, and life transitions.

About the role

This is a senior advisory role supporting adults, families, carriers, and professionals affected by Fragile X conditions.

You will provide information, guidance, and emotional support to individuals and families across the UK, helping them navigate services such as adult social care, benefits, housing, health services, and transition into adulthood.

The role also plays an important part in ensuring that the Fragile X Society continues to provide trusted, accurate, and meaningful information for families and professionals.

A structured handover and training period will be provided by the current postholder to help transfer specialist knowledge.

Key responsibilities

You will:

• Lead the handling of adult and carrier enquiries including those relating to Fragile X associated conditions such as FXTAS
• Provide emotional support and practical guidance to families navigating complex situations
• Maintain up to date knowledge of adult benefits, legislation, and social care services
• Work with clinicians, services, and professional networks supporting people with Fragile X
• Ensure the Society’s information resources and website content remain accurate and relevant
• Support colleagues through mentoring and case discussion where appropriate
• Contribute to the continued development of the Society’s information and support services.

About you

We are looking for someone with experience in complex advisory or support work within areas such as:

• disability services
• adult social care
• learning disability
• health services
• rare disease charities
• advocacy or advice organisations.

You will also have:

• strong knowledge of UK benefits systems and adult social care
• excellent communication and listening skills
• high levels of emotional intelligence and resilience
• experience supporting people in complex or sensitive situations
• the ability to work both independently and collaboratively within a small team.

Previous knowledge of Fragile X is not required, but an interest in learning about rare genetic conditions and the lives of families affected by them is essential.

What we offer

Working at the Fragile X Society means being part of a values driven charity where your work genuinely changes lives.

We offer:

• Salary of £40,000 to £46,000 (pro-rata) depending on experience
• 25 days annual leave plus bank holidays (pro-rata)
• Pension contribution
• Flexible and hybrid working options where possible
• Professional development opportunities including rare disease and clinical learning
• A supportive and collaborative team environment.

The role also includes the opportunity to work closely with leading clinicians, researchers, and national rare disease networks.

About the Fragile X Society

The Fragile X Society supports thousands of families across the UK and works closely with clinicians, researchers, and policymakers to improve understanding and support for Fragile X conditions.

Our mission is to ensure that every family affected by Fragile X has access to reliable information, compassionate support, and a community that understands their journey.

How to applyTo apply, please send:

• your CV and supporting statement explaining your interest in the role and relevant experience.

Further information about the Society can be found on our website.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

We are advertising these roles as a partnership with Age UK Bexley, Bexley Mencap and Carers Support Bexley each hosting 1 role.  You can apply for a role with a specific organisation or all 3. They are looking for 3 Direct Payments Advisors to support people and their families to understand, set up and confidently manage their Direct Payments.

This is a role where you will combine practical advice, problem solving and relationship building to help people take control of their support in a way that works for them.

The role will include:

• Providing clear, accessible advice about Direct Payments and how they work.
• Supporting people to understand their responsibilities, including employing Personal Assistants.
• Maintaining accurate records and supporting monitoring and audit processes.
• Includes working with a small team of advisors based in partner charities to provide holistic support.

The Direct Payment Support Advisor supports people to understand and manage their direct payments so they can make informed choices about their care and support. By providing clear, practical and compassionate guidance, the role helps residents maintain independence, confidence and connection to the lives and communities that matter to them.

This post is 35 hours per week on a fixed-term contract until March 2028 (contract extension based on funding).

*An enhanced DBS will be required for each successful candidate, at no cost to you. (T&Cs apply)

We are looking for a dedicated and compassionate Helpline Advisor to support victims of crime at the growing National Contact Centre team in Cardiff.

This is a casual position, and applicants must be able to commit to a minimum of 2 x 7.5 hours shifts per month. The shifts will mainly be evenings and weekends to cover staff absence and busy periods.

About the role:

This role is based at our National Contact Centre in Cardiff. You will need to commit to a 2 week induction program, which will run Monday - Friday, 9am - 5pm.

As a Helpline Adviser you will:

• Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

About you:

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

 

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong.  We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocate's (IDVA).

As a new service, we have 6 x full time IDVA positions available. These roles are full time, working a hybrid with two days per week expected to work from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities:

• You will provide appropriate non-therapeutic support to victims of domestic abuse via their preferred contact method.
• Undertake needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim.
• Use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes.
• Liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• Provide information to victims to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of older people are heard and understood by all individuals and organisations.

About You:

Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one)

You will need:

• A strong understanding of domestic abuse and violence and the impact this has on victims.
• Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate.
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• Organised and methodical approach to work with the ability to plan, prioritise and organise workload

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.