Supporter services advisor jobs
Job Title: School Careers Advisers
Location: Across Kent, Medway, West Kent and Mid Kent Regions
Salary: £29,291 - £32,343 (FTE) depending on experience pro-rata term time only/ Term Time Only salary including annual leave is £25,175 - £27,802
Hours: Full-time (37 hours per week) or Part-time (22.2 hours - per week)
Contract: Permanent (Term Time Only)
Reports to: Senior Careers Adviser
About CXK
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
Ethical – We work with professionalism, honesty and integrity
Passionate – We reach out enthusiastically to all who need out support
Innovative – We inspire, enhance and improve
Collaborative – We engage, support and share with others
Young Peoples’ Careers Service
CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across Kent & Medway, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.
The Team
We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.
We follow the CDI code of ethics and best practice for Action Planning (which names and recognises CXKs innovative work in this area):
The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.
The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:
· Helping young people understand their next steps
· Helping young people understand the options and careers choices they have
· Helping young people to know where to access further help, information, or support
The Role
The Careers Adviser will travel across Kent, Medway, West Kent and Mid Kent Regions to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required.
Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.
You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.
We would require you to work five days-a-week, term time only, with a pro rata holiday entitlement. If you would prefer part-time only employment (minimum of three days a week), this can be negotiated.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
· Level 6 (or above) Careers Guidance Qualification
· In possession of a full, clean UK Drivers Licence with access to your own vehicle
Core Competencies
· Experience of delivering CEIAG in schools / colleges, face-to-face with young people Enthusiasm
· A willingness to deliver activities during school timetables; occasional evening events rebalanced via “time off in lieu.”
· Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
· Adept at juggling activities and travel, emails and routine project admin; balancing school site work with homebased preparation and admin
· Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
· A commitment to undertake all necessary training for the role
Employee Experience
A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the Kent and Medway area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.
CXK employee benefits include:
· CDI and professional register membership (RCDP) paid for by CXK
· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
· Flexible working
· Enhanced maternity and paternity leave
· Training and development programmes and opportunities
· Mental and physical healthcare initiatives and more
Recruitment Timeline
Vacancy closing date: Ongoing
Application review date: Ongoing
Interviews dates: Ongoing
Useful Information
Should you wish to have an informal conversation before submitting your application, please contact recruitment @ cxk. org
Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
All applications must be submitted online via our portal.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref: 7240
Save the Children UK has an exciting opportunity for a strategic and politically-minded individual with extensive policy knowledge & experience to join us as our Senior Public Affairs Advisor.
Please note: This is a 12 month FTC.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Senior Public Affairs Advisor, you will lead Save the Children UK's political and public affairs work on one of our key strategic priorities – including protecting children in crises, tackling UK child poverty, and advancing the Sustainable Development Goals. You will design and deliver high-impact influencing and change strategies, build and maintain strong relationships with Parliament and key stakeholders, and ensure our advocacy drives meaningful policy outcomes for children.
Working collaboratively across the organisation, you will support colleagues, children, and priority audiences to engage confidently and effectively with decision makers. This role is ideal for someone with strong experience in international development and humanitarian aid, and a deep understanding of international cooperation and foreign policy, who is motivated to translate global evidence and child-centred priorities into impactful political influence in the UK.
In this role, you will:
- Lead political strategy and thought leadership on international development and the future of international cooperation, shaping ambitious and credible policy change.
- Build and manage high-level relationships with parliamentarians, ministers, senior civil servants, and key external influencers to drive impact.
- Provide clear, timely political insight through monitoring, analysis, and briefing to inform advocacy and manage political and reputational risk.
- Deliver high-impact advocacy by drafting compelling briefings and enabling children, families, and colleagues to engage directly with decision makers.
- Strengthen public affairs capability across Save the Children by coaching colleagues and working collaboratively across teams and regions.
About you
To be successful, it is important that you have:
- Strong understanding of UK political systems, processes, and trends.
- Solid policy expertise in international development, international cooperation, and humanitarian issues.
- Proven ability to analyse political insight, manage political risk, and use this to drive effective influencing.
- Demonstrable experience delivering strategic, creative lobbying and advocacy that achieves political change, including through events and campaigns.
- Excellent relationship-building and communication skills, with the ability to explain complex issues clearly and work effectively across teams and coalitions.
- Strong planning, project management, and organisational skills, with the flexibility to adapt in a fast-changing environment.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Closing date: midnight on Sunday 25th January
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
We are Kinship, the leading kinship care charity in England and Wales. We’re here for kinship carers - friends or family who step up to raise a child when their parents aren’t able to. Our mission is to ensure kinship families are recognised, valued, and supported. We provide advice, training, and community connections to help carers navigate the challenges of raising children in kinship care. Together, we campaign for change so that every kinship family gets the support they need.
About the role
We are seeking an experienced and proactive professional People Advisor to join our People and Culture team. This role combines administrative responsibilities with advanced HR advisory duties including case management, training delivery and deputising for the Head of People and Culture. This role may suit an experienced People Administrator looking for career advancement, or an experienced HR Advisor looking for a new opportunity.
We welcome applicants who are kinship carers or kinship care experienced and value diversity, inclusion and open-mindedness. This role will be predominately office based, however, there could be some opportunities to work from home by agreement.
Key Responsibilities
- Employee relations: Manage disciplinary, grievance and absence cases, providing advice and coaching to managers.
- Performance management: Support managers in performance improvement plans and appraisal processes, coaching on effective techniques.
- Policy and compliance: advise on and implement HR policies, ensuring adherence to employment law and charitable regulations.
- Training and development: Identify training needs and help coordinate learning programmes to boost employee skills.
- Change management: Support managers and employees through organisational changes, including formal consultations if required.
- People administration: Employee lifecycle
- Respond to basic people queries promptly and professionally.
Skills and attributes
- Organised and detail-oriented.
- Coaching approach
- Strong communication skills.
- Problem-solving mindset and ability to work independently.
- Open-minded and inclusive approach.
- High level of integrity
Experience
- Demonstrable employment law knowledge
- Demonstrable case management experience
- Demonstrable knowledge of creating and improving people processes
- Familiarity with people systems is a bonus (training provided).
- Commitment to confidentiality, including highly sensitive personal information
- Commitment to diversity and inclusion.
- Respectful and empathetic in all interactions.
- What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear - use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Would you enjoy a dynamic role where no two days are the same?
Are you passionate about making a real difference for people affected by dementia?
Do you believe you can help individuals maintain their independence, enhance their well-being, and feel empowered to take control of their lives?
If so, we have an exciting opportunity for you to join our dedicated team, delivering personalised support to people living with dementia and their carers.
Contract: Fixed Term Contract - 6 Months
Location: Birmingham
Our Dementia Support Service offers tailored assistance through telephone, face-to-face, and online support, ensuring we reach as many people as possible. Based in Birmingham, our well-established team brings extensive experience and local expertise, providing community-based services that reflect and respect the diversity of the area.
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About you
We are looking for an approachable, enthusiastic, and knowledgeable Community-Based Dementia Adviser to join our experienced Birmingham team. In this role, you will provide person-centred guidance, information, and advice to people living with dementia and their carers, ensuring they feel supported and empowered.
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Why join us?
Trusted Experts: Work alongside a well-established team of Dementia Advisers, delivering tailored support across Birmingham.
Better Together: We proudly serve a diverse local population, so an inclusive attitude is essential. Your ability to speak Cantonese and English fluently will help us reach and support local communities.
Collaborative Working: You’ll build strong partnerships with health and social care professionals, including GPs, Social Prescribers, Memory Assessment Services, and Social Services, to achieve positive outcomes for service users.
Determined to Make a Difference: Your passion and compassion will ensure people with dementia and their carers live well and have their voices heard.
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What you’ll need:
- Fluency in Cantonese and English (spoken and written) – essential for supporting local communities.
- A passion for helping people maintain independence and improve well-being.
- Strong understanding of the Health and Social Care sector and the needs of people with additional care requirements.
- Excellent communication skills, with the ability to adapt your approach for different audiences.
- Effective networking and influencing skills, plus the ability to manage multiple tasks under pressure.
- Good IT skills, including experience with databases and virtual platforms (e.g., MS Teams, Zoom).
- Ability to travel independently across Birmingham when required.
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Your role will include:
- Supporting people to access vital services and resources.
- Helping individuals improve their sense of well-being and take control of their lives.
- Identifying needs and signposting and referring to relevant services.
- Promoting our service and building relationships with health and social care professionals.
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About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting a Peer IPS Employment Advisor to join our IPS service, you will be based in the borough of Newham, working 35 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
What you’ll be doing
As a Peer IPS Employment Specialist you will play a vital role in helping people with mental health problems on their employment and recovery journey including using lived experience of recovery to support clients.
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led. You will also be working to targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- Own personal lived experience of recovery from mental health difficulties
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
What we offer
- £31,277 per year
- 30 days annual leave plus public holidays, pro rata (FTE)
- Employer pension contribution of 6%
- Supportive environment within a small, dedicated team
- Meaningful, rewarding work supporting people into employment
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
- We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
- To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
- Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Closing date: Monday 19th of January 2026 (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: 21st, 22nd and 23rd of January 2026
Final Stage interviews: 26th and 29th January, in person in Stratford, E15.
While we will aim to keep to the above dates, they can be subject to change.
Please upload and CV and answer the screening questions outlining how you meet the person specification. A cover letter in addition is optional.
Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting a IPS Employment Advisor to join our IPS service part time, you will be based in the borough of Newham, working 17.5 hours per week. Working Well Trust's services have previously been awarded the IPS Grow quality mark and adheres closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led. You will also be working to targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
What we offer
- £31,277 per year
- 30 days annual leave plus public holidays, pro rata (FTE)
- Employer pension contribution of 6%
- Supportive environment within a small, dedicated team
- Meaningful, rewarding work supporting people into employment
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
- We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
- To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
- Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Closing date: Monday 19th of January 2026 (09:00). Please note, we will be actively interviewing during this time and may close the vacancy early.
Telephone interviews: 21st, 22nd and 23rd of January 2026
Final Stage interviews: 26th and 29th January, in person in Stratford, E15.
While we will aim to keep to the above dates, they can be subject to change.
To apply, please upload your CV and answer our screening questions outlining how you meet the person specification. You can also add an optional cover letter.
Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.
Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for exampleenergy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.
Salary - £25,301 p.a.
Reporting to – Team Leader
Purpose of the job:
As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.
Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.
By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.
Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
South East London Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. We are one of the largest charities in the Mind network.
We are working in partnership with Oxleas NHS Foundation Trust to deliver integrated support within the Trust’s Community Mental Health Teams. This post sits within the Care Team Approach, an integrated team providing support to people living with psychosis, helping them develop their independence, self-management skills and achieve their recovery goals.
We are recruiting a Senior Mental Health Advisor to work within this fast paced and innovative service. You will have the caseload management experience and skills to deliver focused, person-centred, individual support and IAG (Information and Guidance) on a wide range of social issues, including guided self-help and management of social integration, liaising appropriately with specialists and professionals within the wider team.
You will also hold line management responsibility for a Mental Health Advisor in the team.
Hybrid working will be considered in line with service need.
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 18th January (11:59pm)
Likely interview date: Week beginning 26th January
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.
Scope of role
The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.
What We’re Looking For:
- Ability to give accurate, personalised advice and support clients to make informed decisions
- Experience carrying out detailed casework and acting on behalf of clients when needed
- Strong record keeping, with case notes completed to required standards and deadlines
- Commitment to keeping debt advice training up to date
- Good teamwork and the ability to manage your own workload while meeting targets
- Commitment to following organisational policies and procedures
- Commitment to working in line with Toynbee Hall’s values:
- Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious, and acting with integrity.
- Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the policy
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Application deadline is 25 January 2026
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid (Weekly travel to West Division Centres & London for monthly team meetings)
Hours: 35 hours, Monday to Friday
Contract type: Permanent
Salary: £30,321.51 - £36,689.03 (depending on location, experience and skills)
About the Role
We’re looking for a proactive and professional HR Advisor to join our People team. In this role, you’ll provide expert advice and support on a wide range of HR matters, including employee relations, performance management, and compliance. You’ll focus on our stakeholders and work closely with managers and colleagues to ensure policies, procedures, and best practices are followed, while driving initiatives that add real value to our organisation.
Key Responsibilities
- Act as first point of contact for HR advice on policies, processes, and employee relations.
- Support managers with complex ER issues such as absence, disciplinary, and grievance cases.
- Promote self-service for HR systems and processes, and coach managers where needed.
- Assist with annual appraisal and salary review processes.
- Oversee sickness reporting, occupational health referrals, and compliance checks.
- Provide HR system support, reporting, and payroll administration.
- Contribute to HR projects and policy development.
What We’re Looking For
- Strong ER and HR advisory experience, ideally in a multi-site environment.
- Excellent knowledge of UK employment legislation and best practice.
- Ability to manage complex ER cases with confidence and professionalism.
- Strong communication and relationship-building skills.
- Organised, proactive, and solutions-focused approach.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Hours: 30–37.5 hours per week (4 or 5 days), Monday–Friday
Wealden Citizens Advice (WCA) is looking for a passionate and proactive Advice Services Manager to lead our Crowborough office. This is an exciting opportunity to support and empower local people, particularly those facing disadvantage, by ensuring they have access to free, confidential, and impartial advice when they need it most.
Wealden Citizens Advice is an independent local charity and part of the national Citizens Advice network. Each year, we help over 4,000 residents across Wealden through our offices in Crowborough, Hailsham, and Uckfield, as well as through outreach services and digital channels. We’re here for everyone – whatever the problem. From benefits and debt to housing, employment, immigration, and energy advice, we help people find a way forward. Our insights and research also influence change at both local and national levels.
Our vision is to make advice and information more accessible to everyone in Wealden — especially those in hard-to-reach or disadvantaged communities. By helping people understand their rights and access the support they’re entitled to, we promote wellbeing, community cohesion, and a fairer society.
As part of the Citizens Advice network, we are:
- Free, independent, confidential, and impartial
- Committed to equality, diversity, and inclusion
- Guided by integrity, compassion, and respect
- Dedicated to continuous improvement and community impact
You’ll lead the day-to-day operations of our Crowborough Advice Service, managing a team of around 30 volunteer advisers who deliver a high-quality, client-focused, multi-channel advice service. This is a varied and rewarding role for someone who thrives in a fast-paced, people-focused environment and is passionate about helping others.
- You’ll ensure effective service delivery across face-to-face, phone, text, and email channels
- Coach, develop, and support volunteer advisers to maintain high advice standards
- Oversee service quality, compliance, and performance targets
- Work collaboratively with our management team across Wealden to develop and improve services
- Contribute to local research and campaigns to address the root causes of client issues
We’re looking for someone who is:
- A motivational leader, able to inspire and support volunteers
- Highly organised, adaptable, and solution-focused
- Comfortable working collaboratively across teams and services
- Empathetic, approachable, and committed to delivering the best outcomes for clients
- Experience as a Citizens Advice Generalist Adviser or in the Social Care sector (minimum 2 years preferred but not essential)
- Experience managing or coordinating teams in an advice or community service setting
- A good understanding of equality, diversity, and inclusion in service delivery
- Strong IT and data management skills
Key Responsibilities
- Lead and manage the Crowborough Generalist Advice Service and associated projects
- Recruit, train, and support volunteers in partnership with our District Administrator & Training Team
- Oversee casework quality, performance, and compliance with Citizens Advice standards
- Ensure accurate recording of client data, case notes, and outcomes
- Maintain Health & Safety and Data Protection standards within the office
- Contribute to service development, audits, and research & campaigns work
- Support and participate in management team meetings and cross-office initiatives
What We Offer
- A supportive, inclusive, and friendly team culture
- Opportunities for professional development and ongoing training
- Flexible working arrangements (4 or 5 days per week)
- The chance to make a tangible difference in people’s lives every day
Wealden Citizens Advice is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and communities, and particularly from groups currently underrepresented in our workforce.
Employee Relations Advisor
Location: London – Hybrid working (2 days per week in the office)
Contract: Permanent
Salary: £36,000-£39,000 (depending on experience)
Make a real impact through brilliant people management
Goodman Masson are excited to be recruiting an Employee Relations Advisor to join a busy, values-led organisation delivering a high-quality, proactive HR service. This is a fantastic opportunity for an experienced HR professional who thrives in a fast-paced, customer-focused environment and is passionate about enabling managers to get the very best from their people.
You’ll be joining a large and very supportive ER Advisor Team of around 15 and partner closely with managers across the business, providing expert, pragmatic advice that drives performance, builds capability and minimises employee relations risk.
What you’ll be doing
As an Employee Relations Advisor, you’ll play a pivotal role in delivering an effective and responsive HR service. Your key responsibilities will include:
- Partnering with managers to improve people management capability and confidence
- Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement
- Managing disciplinary and grievance cases independently, ensuring fair, consistent and legally compliant outcomes
- Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law
- Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions
- Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions
- Ensuring HR policies are up to date, legally compliant and consistently applied
- Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting
- Identifying risks and gaps in ER processes and proactively recommending improvements
- Supporting establishment budget management within relevant business areas
What we’re looking for
We’re looking for a confident, credible HR professional who enjoys working collaboratively and isn’t afraid to take ownership. You’ll bring:
- CIPD qualification (or equivalent relevant experience)
- Strong technical knowledge across employee relations and employment law
- Proven experience managing disciplinary and grievance cases independently (essential)
- Housing Association experience – highly desirable
- Public Sector experience – highly desirable
- Exposure to complex ER casework (desirable but not essential)
- Demonstrable experience influencing and advising senior managers
- Excellent written and verbal communication skills
- Strong organisational and project management skills, with the ability to multitask and meet deadlines
- A proactive, solutions-focused approach and commitment to continuous improvement
- High levels of IT literacy, including advanced use of HR systems and MS Office
- Coaching qualification (desirable)
The organisation is looking for the successful candidate to start ASAP but are happy to wait up for a month notice period for the right candidate.
If you’re interested, please send your CV highlighting the relevant experience in bullet points under each of your previous roles (not just in your profile summary).
Please then email your updated CV as soon as possible to maximise your chance of being shortlisted for interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.
What you’ll do
- Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
- Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
- Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
- Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.
We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.



The client requests no contact from agencies or media sales.
RASASC Guildford - Making a difference to the lives of those affected by rape and sexual abuse
Position: Independent Sexual Violence Advisor (ISVA)
Hours: Full time
Salary: Competitive salary dependent on and reflective of experience, qualifications and training. Starting range (for 35 hours/FTE) from £28,598
Location: Based in Guildford and covering Surrey
Accountable to: ISVA Team Leader
DBS check: Yes
Closing on: Tuesday 24th February
This is a new opportunity to join our Independent Sexual Violence Advisor (ISVA) team.
We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.
RASASC is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992.
We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish.
We also provide one-to-one counselling, group work, youth counselling, a support line, and a family support programme.
Volunteers are an important part of the work we do. Volunteers staff our support line and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse.
ISVA
ISVAs are survivor-focused advocates, who support survivors of recent and non recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client.
This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes.
You will be part of a dedicated, experienced, and friendly team. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients.
You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader.
We welcome applications from all candidates but are particularly looking for those who can demonstrate the experience listed in the essential criteria of the person specification, and especially from those who can evidence the desirable skills and/or have an existing ISVA qualification.
Job Description
• To support survivors of rape and sexual abuse.
• It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, sexual health clinic and other local services.
• The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process.
• The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey.
• The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post.
Key Tasks
• The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor.
• Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor.
• To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse.
• Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC.
• To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team.
• The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is currently delivered virtually but subject to change, possibly face to face in Rugby or Manchester over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away.
• Fulfil relevant monitoring processes as requested by the ISVA Team Leader or the Fundraising Manager.
• to attend monthly one to one supervision with team leader and monthly clinical supervision
Personal Specification
Experience:
Essential
• Excellent interpersonal skills and communication skills
• Excellent organisational skills and a proven ability to prioritise workload, including time management skills
• Experience of working with vulnerable people
• Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols
• Handling confidential information
• Ability to work on your own and as part of a small team in a busy and challenging environment
• Full driving licence and car that can be utilised for work purposes.
Desirable
• Case Management skills – ability to accurately maintain records
• Crisis management skills – including risk management
• Knowledge and commitment to multi-agency partnership working.
• Experience of delivering presentation/training.
• Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors
In return, we can offer you 25 days annual leave (pro rata for part time hours, eight public holidays (pro rata for part time hours) contributory pension scheme and reimbursement of travel expenses at 45p per mile.
Application
We are committed to equal opportunities, and we warmly encourage applications from all sections of the community particularly applicants from diverse groups.
1st Interviews will be held on Thursday 26th February, and should you be short listed you will be invited to interview on Tuesday 10th March or Thursday 12th March at our offices in Guildford.
If you are interested in joining our team or if you have any questions about the role, please do give us a call as we would love to hear from you – contact Sally Hutton or Yvonne Keanne at our RASASC Guildford office for more details or please complete the application form.
This recruitment will close by Tuesday 24th February
How to Apply: Please download the application form from our RASASC Guildford website
The client requests no contact from agencies or media sales.
The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC’s People strategy for 2025-2030, taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team.
We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership.
- Permanent, full-time role in our Leadership Team (part-time considered)
- Salary: £46,800 (salary scale £46,800-£52,000)
- Deadline to apply: 9am, Wednesday 11 February 2026


