HOPELINEUK Adviser – Warrington or Cardiff

(Maternity Cover – 15 month fixed term contract)

PAPYRUS Prevention of Young Suicide is the national charity for the prevention of young suicide, founded in 1997. We have grown very successfully since then and currently have bases in Warrington, Birmingham, London, Cardiff and Belfast.

We are looking to recruit a HOPELINEUK Adviser to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINEUK and deliver suicide prevention training online and in community settings across the UK.

To be successful in this role you will have:

• a degree or professional qualification in Health, Nursing, Social Work, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to remit of service boundaries

Salary: NJC Scale SCP 24-28 (£28,672- £32,234 pro-rata per annum)

Hours: An average of 30 hours per week worked on a 7-day shift system including evening and weekends.

Please visit our website to review the full job description and person specification for the role. To apply for the position please complete the application form on our website detailing how you meet the criteria for the role. Please return your completed application to the HR department email address or to HR, PAPYRUS, Unit 1 Bankside, Warrington, WA1 1UP.

Closing date: 2nd July 2021

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The group expects all staff and volunteers to fully support and promote these commitments.

Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as a Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

The WaterAid Supporter Care Team ensures our supporters feel hugely valued and part of the family.

As our one of our engaging and friendly and Supporter Care Advisors you will deliver a fantastic experience for our supporters and help maintain long term support.

This is a fixed term role for 6 months. The successful applicant will be initially required to work from home full time, and will receive full support to facilitate this requirement.

In this role, you will be the first point of contact for enquiries and inspire those supporting our work.

You'll also:

* Personalise bespoke thank you letters
* Respond to enquiries through our social media channels
* Support our supporters in their personal fundraising
* Help our supporters with how they wish to be contacted
* Call our supporters to thank them for their wonderful support
* Assist with post processing and cash handling

To be successful, you'll need:

• Proven experience of excellent customer/supporter care skills
• Strong written and communication skills
• A positive and proactive 'can-do' team approach

Salary: £22,382 with excellent benefits

WaterAid benefits include:

• 36 days holiday (including Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangements
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into the same document in either Word Document or PDF format.

Applications will close 23:59 on 04/07/2021. Availability for interview is required w/c 12/07/2021. Due to current office restrictions, interviews will take place via video call.

Additional Information:
WaterAid is currently located at Canary Wharf, London and this will be your location and contract base. Due to current restrictions on office capacity the majority of our staff are working from home. All aspects of this including how we are supporting homeworking and the office transition will be discussed at the interview stage with you.

Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for the abuse of power, privilege or trust. WaterAid reinforces a culture of zero tolerance towards any form of inappropriate behaviour, abuse, harassment, or exploitation of any kind. The safeguarding of our beneficiaries, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously. All staff and volunteers are required to share in this commitment through our Global Code of Conduct. We will conduct the most appropriate pre-employment references and checks to ensure high standards are maintained.

WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality. Should you have a disability and require any additional support, please contact us.

Dementia Adviser

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

Dementia Adviser Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

- A specialist telephone-based information and navigation service
- Community based services offering an increased level of support for more complex cases
- Self-management - our online community (Talking Point) and online service directory are always available 24/7
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is for a Community Based Dementia Adviser. You will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

Dementia Adviser Requirements:

We are looking for an individual with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively. The successful applicant will also possess an education level of NVQ level 3 or equivalent, demonstrable good IT skills and be able to travel independently across the area. You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.
The successful candidate will be required to undertake an enhanced DBS.
About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Dementia Adviser (North Powys)
Location: Powys
Contract type: Permanent
Hours: Part time, 21 per week
Salary: £12,217 - £12,961 actual per annum (depending on skills and experience)

Closing Date: 01 July 2021
Interview Date: TBC

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 100250

Dementia Adviser

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

Dementia Adviser Responsibilities:

Alzheimer’s Society’s Dementia Connect service provides high quality tailored information and support to anyone affected by dementia in the way they need it, when they need it:

- A specialist telephone-based information and navigation service
- Community based services offering an increased level of support for more complex cases
- Self-management - our online community (Talking Point) and online service directory are always available 24/7
- Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is for a Community Based Dementia Adviser. You will have the rewarding opportunity to provide support and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

Dementia Adviser Requirements:

We are looking for an individual with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively. The successful applicant will also possess an education level of NVQ level 3 or equivalent, demonstrable good IT skills and be able to travel independently across the area. You will have knowledge of working alongside volunteers and have an understanding of the valuable contribution volunteers bring to services whilst championing their inclusion in all that we deliver.

The successful candidate will be required to undertake an enhanced DBS.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Dementia Adviser (South Powys)
Location: Powys
Contract type: Permanent
Hours: Part time, 21 per week
Salary: £12,217 - £12,961 actual per annum (depending on skills and experience)

Closing Date: 01 July 2021
Interview Date: TBC

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 100249

The Children’s Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We’re there for children, every step of the way. 

This role sits within our Social Impact directorate which works to engage our supporters to the maximum benefit of children and young people, whether that be by giving time, money or voice.

We are currently looking for a brilliant team player to join our dynamic, ambitious and high performing Supporter Care team. This is an amazing opportunity for someone either new to the world of fundraising to gain professional experience, or for someone from a customer service background looking to grow their skills as part of a friendly team.

This is a busy, multi-faceted role responsible for key areas of Supporter Care and Customer Service – processing and thanking donations to agreed deadlines, engaging with our supporters and fellow staff members through a variety of different channels and championing and adhering to data protection and fundraising compliance.

In order to be successful in this role, you would ideally have: 

• Experience of working in a customer facing environment
• A real pride in your work and attention to detail
• Excellent communication skills across all channels
• A positive, opportunity aware outlook

The Children’s Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children’s lives happier and safer. 

Every day we’re changing the lives of children in this country for the better – and with your help, tomorrow we can be there for even more.

The Children’s Society is committed to safeguarding and protecting the children and young people that we work with.  As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

We’re looking for a new Senior Policy Advisor to join our team, focussing on skills and work.  We’ve built a strong reputation as a leading voice on youth unemployment, establishing the Youth Jobs Gap as well as being a founding member of the Youth Employment Group.  We’re now looking to build on this, exploring new policy areas including skills and apprenticeships. 

You’ll join our policy team in taking a deeper look at the stubborn barriers that hold back young people from disadvantaged backgrounds in education and employment, finding effective policy responses and gaining the commitment of decision makers to implement them. 

You’ll bring a strong combination of rigorous analytical skills, an ability to clearly communicate complex ideas and an unerring belief in driving change.  You’ll be working for an organisation with impact at its core, alongside a talented team committed to fair outcomes for young people, drawing on a wealth of insight from our leading charity partners.

Location: Home Working and variety of Wirral venues

Are you seeking a role where you can support and empower people?

Do you want to feel that you are making a real difference to people’s lives?

Are you professional and approachable?

If yes, this could be the job for you!

Working as part of a dedicated team, the successful applicant will support clients to make their first Universal Credit application and work with them up until their first correct payment. This role will involve working across a variety of channels including telephone, web-chat and video conferencing, as well as face to face appointments and outreach (when Covid-19 rules allow). 

The successful applicant will need to demonstrate good IT skills and excellent communication skills as well as having well developed organisational skills to manage their workload across the different channels.  A knowledge of welfare benefits, including Universal Credit would be an advantage.

Employee benefits include:

• A flexible working week
• 25 (pro rata) days annual leave plus bank holidays
• A contributory pension scheme (subject to a successful 3 month probationary period)

If you feel you are the right person for the role, and would enjoy working as part of a passionate, dedicated team please click on the Apply button to find out more.

Closing Date:  Monday 5th July 2021 at 12 noon

Interview Date: Tuesday 13th July 2021 by Google Meet

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

The vacancy

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

About the role 

You’ll empower people affected by Parkinson’s to live lives that are as fulfilling as possible,  whatever that means to them, to feel able to take an active role in their treatment and to become  their own advocate in health and life, wherever possible.

Our helpline hours are currently 09:00 to 18:00, Monday to Friday, and 10:00 to 14:00 on Saturday. We are looking for someone who can work on a flexible basis to ensure cover across the helpline’s working hours.  In particular, we are looking for someone who can do regular shifts on Monday, Friday and Saturday; there will also be the need to cover some hours on bank holidays and over the Christmas period.

What you’ll do:

• You’ll deliver accurate, tailored and focused information based on identified and agreed needs and avoiding offering  a set of standard options. 

• You’ll assess the need for specialist  services, advocacy and support and refer appropriately in line with procedures. 

• You’ll provide emotional support to  clients when appropriate to empower them to take control of their life with  Parkinson’s. 

• You’ll be accountable for storing, managing and using data within organisational guidelines to ensure the  retention of accurate and high-quality data.  

What you’ll bring:

• Experience of providing information and  advice in either the voluntary or public sector. 

• Experience of helpline work with well-developed telephone helpline skills including call management, active listening and questioning. 

• Ability to cope with challenging or emotional enquiries and clients and to work in an empathetic way with a strong  customer-orientated approach. 

• Broad understanding of relevant social policy, welfare rights, health and social care issues that affect people living with Parkinson’s. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Interviews will be held on Tuesday 13 July or Thursday 15 July 2021.

Please note: supporting statements must fully demonstrate how you meet all the essential criteria of the role ("What you'll bring").

The successful candidate will be required to 

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

We are looking for a full time adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of conversations

Full time -35 hours per week

Fixed Term contract. Initially until end of March 2022 with possible extension if funding allows.

The position will be home based initially.  Depending on Government and PHE advice, the location may change.  Travel around Redbridge to attend meetings will be required.

Interview Dates: 9th/10th July

Immediate start available

We have an exciting opportunity for a skilled HR Advisor to join our small and busy People team. As someone who is passionate about people, you will be responsible for providing a comprehensive HR service to our people (around 80 staff) and promote good practice across the organisation. You will play a lead role in ensuring recruitment is timely and all candidates have a positive experience, as well as leading the induction process of new staff members. You will provide advice and guidance to staff and managers around employee relations matters, ensure payroll process are completed accurately and on time, and provide support on key People & Team-building projects.  

This is an operational, hands on role and while we are looking for someone who has relevant experience and knowledge of HR including payroll and/or recruitment experience, you will also develop in the role and get opportunities to work across all aspects of HR. You will either be qualified or working towards a CIPD level 5 (or higher). You must be highly effective at relationship-building and be a confident communicator with strong interpersonal skills.  We are looking for someone who is pro-active, can work in an organised manner with good accuracy and attention to detail whilst working at pace.  We welcome applications from all candidates particularly those who identify as Black, Asian and Minority Ethnic as colleagues from these backgrounds are currently underrepresented in our organisation.

Coin Street is a social enterprise working in Waterloo and North Southwark, London SE1 and neighbouring boroughs. From a derelict site in 1984, we’ve created a thriving, diverse, vibrant and welcoming ‘mixed use’ neighbourhood – a place for people to live, work and play.

Creating an inspirational neighbourhood

We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities.  We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

In return we can offer you:

• 27 days’ annual leave (excluding bank holidays)
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Season ticket loan (upon completion of probation period)
• Health and wellbeing package including free gym membership and a confidential employee assistance programme, online therapy and mental wellbeing resources
• Commitment to training and development
• Cycle to work scheme, access to lifestyle savings and learning, and many others
   

Due to the current government advice, office-staff within Coin Street are currently all working from home. This will be reviewed as government advice is updated.

Details

KCLSU is looking for a Triage Advice service assistant who will be responsible for supporting the KCLSU Advice team to deliver an efficient and friendly service to students seeking help. For this role you will be supporting students directly, as well as supporting the other caseworkers in the team. 

Experience of providing administrative support to a team or individuals on a paid or voluntary basis is essential.

Application Process

If this is you, please download and complete an application form and an equal opportunities monitoring form from below and email directly to us. 

Applications close: Tuesday 6th July at 09:00 AM

Interview Dates: 13th July

Please do not send CVs as these will not be considered

Please DO NOT submit your applications in PDF formats

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavor to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

This is an exciting opportunity to join the Customer Engagement team as a Pet Advisor. This role will play a key part in bringing and keeping pets and people together and helping to build lasting relationships with our customers.

You will provide the highest levels of customer service via face-to-face, digital and written communications and will develop the customer journey through assessing and responding to the needs of our pets and clients in order to provide relevant advice, support and guidance.

The successful candidate will have a positive approach and encourage a culture of delivering flexible, adaptable and supportive services, all with the interest of understanding, building and fostering long-term relationships with our clients.

The hours for this role are full time and will involve a working pattern of every other weekend.

Starting salary- £18138-£19698

We are looking for a HR Advisor to provide people management advice and guidance to managers, ensuring that HR policies, procedures and standards are applied fairly, reasonably, and consistently across the organisation.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats: sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Human Resources Team

Battersea’s Human Resources department provides expert advice, guidance, and support through partnership with managers, teams and people across the organisation. Battersea is way ahead of the sector when it comes to employee engagement – and our department works hard to keep us there. Our work involves everything from pay and benefits to providing learning and development solutions that support other departments achieve their strategic objectives. We do this to attract, retain and develop our people to be the best they can be, so we can be here for more dogs and cats.

Within the Human Resources department sits the core HR team and the L&D Team. Providing strategic and operational advice on all HR topics and developing/operating good practice policies procedures and processes, we enable our people to help every dog and cat.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody, and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers, and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 4 July 2021

Interview date(s): Monday 12 July 2021 & Tuesday 13 July 2021

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

We’re looking for an empathetic Helpline and Supporter Care Adviser with excellent communication skills, both verbal and written, and a passion for helping people with a long-term health condition.

National Eczema Society is the UK charity for everyone affected by eczema. A cornerstone of our organisation is our free, confidential Helpline advice service. Our Helpline is the first point of contact for people living with eczema and those who care for them, providing support and guidance on all aspects of eczema management and treatment.

The main purpose of the role will be to provide clear, accurate information and advice and emotional support to people who contact the Helpline by telephone, email and social media message.

You’ll need to be a patient, empathetic listener with excellent verbal and written communication skills, and good attention to detail. A believer in providing the very best customer service, you’ll need to be confident in taking initiative and happy working as part of a small team. You’ll receive training to equip you with the knowledge of eczema required to carry out the role effectively.

This is a great opportunity to join a small, busy team and make a real difference to people living with eczema, a common skin condition whose impact on the lives of those who have it and their families is often underestimated.

We are an inclusive organisation and welcome applications from people from all sections of the community, irrespective of ethnicity (including race, colour and nationality), age, disability, gender, sexual orientation, religion or belief. We actively encourage people with eczema to apply.

Next steps

Please download the job description and person specification to read more about the role.

Please submit a CV and a covering letter explaining how you meet the requirements for the role of Helpline and Supporter Care Adviser at National Eczema Society.

Applications will close at 5:00pm on Wednesday 23 June.

Interviews are to be held in person or by video-conference in the week commencing 5 July.