Supporter services advisor jobs

As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters. 

You will work on a range of products in this crucial income stream including regular giving, cash and lottery. 

This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.

Please note that interviews will take place w/c 11th May in our Hammersmith office.

Please see the attached job description for further details.

Join Age UK Kensington and Chelsea at an exciting moment of growth as our new Fundraising Officer, where you’ll bring energy, creativity and initiative to a small team with big ambitions.

This is a varied and hands-on role within a small team. You will be confident building relationships with donors and supporters, supporting events and writing clear, persuasive fundraising content. You may already have experience across more than one fundraising area and will be keen to build your skills further in a broad fundraising role.

About us

We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.
As we look to the future, we’re focused on innovation, growth and lasting impact — building stronger partnerships, diversifying our income, and creating new ways to reach more people across our borough.

Take a look at the full job / person spec enclosed for a full breakdown of the role and responsibilities.

We will be interviewing on a rolling basis, so please avoid waiting until the advert closes before applying! We reserve the right to close the advert earlier than advertised.
Due to capacity we may not be able to respond to unsuccessful applications received. 

We look forward to hearing from you!

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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Brief role description:

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The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

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​This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).

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​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

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As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

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​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

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​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

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​Interested? Want to know more about the Charity? check out our Website.

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Eager to know more the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

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#LI-DNI

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE)
Location: Midlands 
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 
   

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Salary: £44,766–£48,225 (incl. LW) / £40,662–£44,121 (w/o LW)
Contract: Fixed-term, 12 months (maternity cover), starting April 2026
Location: UK – Home/Hybrid, with at least 40% of time in the London Office

CAFOD is seeking an Evidence and Learning Advisor to support International Programmes (IP) during a period of maternity cover. The role plays a key part in embedding evidence and learning within CAFOD’s Integral Ecology Programme Model (IEPM), which underpins delivery of our strategic framework, Our Common Home.

Working within the Programme Quality Support Team and reporting to the Programme Quality Lead, the postholder will cultivate a strong culture of evidence-based reflection and adaptation across programmes. The role involves primarily distance-based working, with some potential for international travel.

Key Responsibilities

• Coordinate core learning processes, including programme deep dives and the Annual Review and Adaptation (ARA).
• Lead the update of International Programmes’ Monitoring, Evaluation and Learning (MEL) approach, ensuring alignment with the IEPM and reporting needs.
• Provide technical MEL advice and capacity support to programme teams and partners, including contributions to reviews, evaluations and institutional fundraising work.
• Facilitate cross-regional and cross-thematic learning, producing practical knowledge products for internal and external use.
• Support learning-focused events, communications, and engagement with external networks, donors and peers.

Person Specification

• Proven experience in evidencing and learning within development and humanitarian programmes, particularly partnership-based models.
• Experience working across multiple themes and regions, with an ability to communicate complex learning clearly.
• Strong skills in developing guidance, tools, systems and training, and in coaching to build capability.
• Experience supporting institutional fundraising processes and synthesising learning for varied audiences.
• Desirable: relevant academic background; additional languages (Arabic, French, Portuguese or Spanish); experience engaging with academia, donors or sector networks.

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

Click to apply to view full job description

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE) 
Location: Northeast/ Yorkshire/Northwest
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

 

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 
   

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE) 
Location: South of England / London
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

JOB PROFILE

JOB TITLE: Education Advisor - Scotland

RESPONSIBLE TO: Kinship Services Manager

HOURS OF WORK 28 Hours per week (some weekend and evening work may be required)

LOCATION: Hybrid working with expectation of attendance at Edinburgh office

with some expectation of reasonable travel

DURATION: Permanent

SALARY / GRADE: 4.4 £31,003 FTE, 28 hour Pro Rata

KEY WORKING RELATIONSHIPS

• Kinship Services Manager and Lead Education Advisor – Scotland

• Education professionals across Scotland

• Care experienced families (kinship, adoptive and long term fostering community) in Scotland

• Adoption UK Scotland and other nations colleagues

• Local Authorities in Scotland and external commissioners

• The Promise, Scottish Government, volunteer sector organisations

PURPOSE OF THE ROLE

• To offer front line education advisory support service to kinship, adoptive and foster families and professionals seeking support and advice about education services for care experienced children.

• To lead the development and delivery of education training to professionals across Scotland and actively support AUK lobbying and campaigning efforts on education matters.

• To develop, coordinate and support delivery and administration of an education support group (online or in person) to the care experience community youth and family.

• To work alongside our youth service provision ensuring the voices of young people are centred in resource development and delivery, supporting development of education and employability support.  

MAIN DUTIES AND RESPONSIBILITIES

• Work closely with education advisor lead in delivering education support service to families and professionals.

• Manage own caseloads, monitor and review progress at regular education meetings using established tools. Ensure tracking and recording on AUK system database and Sharepoint.

• Develop, promote and deliver Education training for professionals across Scotland. Including supporting the development and delivery of Education elements of training in other AUK teams and development of commissioned projects e.g. care experience week lessons, resources and training for Education Scotland

• Responsible for administrative tasks relating to service delivery

• Respond appropriately to enquiries via email, telephone or in person, referring on to other services and ensure accurate and appropriate recording and tracking of all enquires are maintained using appropriate database systems.  

• Contribute and assist in development of education specific projects to improve service delivery (i.e. education peer support group or young person support group)

• Support manager in monitoring and reporting of service delivery

• Contribute and assist in the development, design and planning of promotional resources and information materials and factsheets.

• Attend relevant national meetings, conferences, training events, networking and development opportunities to promote Adoption UK services

• Collaborate, liaise with Adoption UK Scotland and Adoption UK organisation in the delivery and participation of specific events and activities relating to the delivery of Education services for Adoption UK services.

  CRITERIA

Knowledge and Experience

• Demonstrable knowledge and understanding of the education system in Scotland (Essential)

• Demonstrable knowledge and understanding of the issues, challenges and concerns affecting the kinship community, care experienced children and young people. (Essential)

• Experience of event coordination, training delivery and/or group facilitation (Essential)

• Knowledge and understanding of trauma informed practice (Desirable)

• Experience of volunteer coordination or support (Desirable)

Qualifications and Education

• Professional qualification in Education (Essential)

• Demonstrable event facilitation, group or training delivery and administration experience will be required along with demonstrable knowledge of the issues affecting our care experienced communities.

Skills and Abilities

• Training development and delivery (Essential)

• Report writing and record keeping (Essential)

• Excellent communication skills both written and verbal (Essential)

• Ability to build and maintain relationships (Essential)

• The ability to use Microsoft Office (Word, Excel, Outlook) (Essential)

• Able to utilise online platforms and packages (Survey Monkey, Canva, Mail Chimp etc.), and/or the ability to learn new packages (Essential)

Accountability 

• Develop and coordinate administrative support and delivery of education support services for care experienced families to fulfil grant/contract requirements.

• Consistent and trauma informed advisory case support for families within organisational policies and processes and fulfilling grant/contract requirements.

• Liaise across services to coordinate activity delivery with guidance and direction from service manager.

• Commitment to work within all organisational policy and processes, in particular safeguarding related requirements to ensure wellbeing of all individuals, families and staff and volunteers.

Behaviours

• Embeds trauma informed approach across all areas of role

• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.

• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.

• Contributes to an open and honest culture

• Encourages challenge and creativity, transparency and consistency.

• Leads by example.

• Offers outstanding service to members.

• Promotes cross functional team working, sharing skills and knowledge

• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

• Valuing the opinion of other. Treating colleagues and other stakeholders with respect.

• Takes pride in own development, committed to achieving high standards and agreed objectives

This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation. Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

Settled is a dynamic charity that supports the rights of EU and Ukrainians citizens who have made the UK their home, through providing expert, multi-lingual services. We seek a full-time experienced and capable manager who will work jointly with another service manager to deliver Settled's advice services to EU citizens UK-wide, with special attention to localities in England and Wales. You will hold IAA accreditation and be able to manage staff and volunteers to provide immigration advice. You will understand how strong relationships, especially with the Welsh Government and other funders, ensure the sustainability of a charity and help it meet the needs of its beneficiaries.  Role is hybrid with minimum of 4 days per month in Settled's Cardiff Bay office and some travel to cities in other parts of the UK. If you would like to join our supportive and impactful team, please include a cover letter which explains how you fulfil the person specification, along with your CV.

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.