Supporter services advisor jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Newham. You will be based in one of NHS mental health treatment teams in Plaistow and East Ham areas, working 35 hours per week. IPS services at Working Well Trust have been awarded the IPS Grow quality mark and adhere closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment. 

Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.

You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.

What you’ll be doing

You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.

You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.  

You will spend up to 65% of your week working in the community of Newham to provide localised support to residents of the Borough.

You will also be working to contract targets whilst maintaining a high-quality service. 

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.
• Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
• Confidence engaging with employers and promoting the benefits of our service.
• Good organisation skills and the ability to manage a caseload effectively.
• Beneficial (but not essential): experience working with people with mental health difficulties.
• Beneficial (but not essential): local knowledge/ experience of the Borough

What we offer

• £33,000 per year
• 30 days annual leave plus public holidays, (FTE)
• Employer pension contribution of 6%
• Supportive environment within a growing, dedicated team
• Meaningful, rewarding work supporting people into employment
• Expenses paid for mandatory travel during work hours.
• Flexible, paid Wellbeing Hour every fortnight (FTE) ​

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

Working Well Trust is an equal opportunities employer and Confident about Disabilities.​

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. 

Start your application today and take the next step in a rewarding career. 

Closing date: Tuesday 14th July 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.

First stage interviews (telephone): 20th - 24th July 2026

Final Stage interviews: 29th- 30th July in person in Stratford.

The Senior Employment Advisor is responsible for managing and supporting a team of Employment Advisors who deliver structured employment support to clients engaged in NHS Talking Therapies. ​​

Employment Advisors typically provide 6–8 sessions of tailored employment guidance, which is fully integrated into the individual’s therapeutic journey.​​

This integrated model ensures that clients receive coordinated support that addresses both their mental health needs and barriers to employment, helping them progress towards sustainable work outcomes at a pace aligned with their recovery

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Previous applicants who have already been assessed through the interview process for this Connect to Work role will not be reconsidered at this stage.

Start your application today and take the next step in a rewarding career. 

As an Employment Advisor, you will sit within the Adult Learning, Skills and Employment team, delivering high-quality, person-centred employment support to residents facing a range of barriers to work. You will work across the employment programmes within the service, supporting a varied caseload of residents to secure and progress in employment.

Reporting to the Employability & Progression Manager, you will manage and support a caseload into employment by providing high-quality information and guidance. You will conduct initial assessments to produce tailored action plans, maintain regular meaningful contact with beneficiaries, and conduct regular reviews of agreed actions. You will be able to demonstrate and encourage a positive mindset among beneficiaries by adopting a strengths-based approach to their journey into employment.

You will deliver person-centred support spanning one-to-one guidance, CV and interview preparation, and contribute to the planning and delivery of group workshops and employment preparation sessions. You will develop a working knowledge of the local employer landscape, and will contribute to ensuring the service meets the performance targets and KPIs that underpin our funded programmes.

You will have at least 1 year’s experience working in a similar post supporting individuals facing barriers back to work and/or training and education. You will have experience of working in an evidence-based practice and working to set targets. You will also be responsible for maintaining accurate, up-to-date beneficiary records on our internal systems and contributing to weekly/monthly caseload reporting.

As a Senior Employment Advisor (Youth Employment Lead), you will sit within the Adult Learning, Skills and Employment team, delivering high-quality, person-centered employment support to residents facing a range of complex barriers to work. You will take a lead role within our youth employment provision, working alongside colleagues across the service to ensure strong outcomes for all beneficiaries and will also deliver across all our funded provision which may vary over time but will always target those with significant barriers to employment.

Reporting to the Employability & Progression Manager, you will manage and support a varied caseload into employment by providing high-quality information and guidance. You will conduct in-depth initial assessments to produce SMART and tailored action plans, maintain regular meaningful contact with beneficiaries, and conduct regular reviews of agreed actions. It is essential that you are able to demonstrate and encourage a positive mindset among beneficiaries by adopting a strengths-based approach to their journey into employment.

You will deliver holistic, person-centered support spanning one-to-one guidance, CV and interview preparation, and the planning and delivery of group workshops and employment preparation sessions. You will have a strong understanding of the local and London employer landscape and will contribute to ensuring we consistently meet the performance targets and KPIs that underpin our funded programmes.

You will have at least 3 years’ experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidence-based practice, working to set targets, and will be equipped with strong influencing and interpersonal skills. You will also be responsible for producing and submitting weekly/monthly caseload reports and maintaining accurate, up-to-date beneficiary records on our internal systems.

We are looking for a Community Support Coordinator for Kent, who will lead and develop a team of Volunteers, helping to deliver safe, inclusive and person-centred support.

You will work closely with health and social care professionals, MDT’s, local partners and volunteers to connect people affected by MND with the information, services and support they need.

At the Motor Neurone Disease Association, we work to improve care, support and quality of life for people affected by MND. As a Community Support Coordinator, you will play a key role in ensuring our support reaches people when they need it most.

Key Responsibilities

• Lead, recruit, develop and support a team of Community Support Volunteers.
• Respond to enquiries and referrals, providing information and connecting people with appropriate support.
• Build effective relationships with health and social care professionals, hospices and local partners.
• Support volunteer groups and branches to understand and respond to local needs.
• Facilitate collaboration between volunteers, staff and external stakeholders.
• Promote safe and inclusive services, ensuring compliance with safeguarding and organisational policies.
• Work with regional colleagues to support awareness, fundraising and campaigning activities.
• Monitor activity, maintain accurate records and contribute to service development.
• Identify gaps in local support and contribute to improvements in services.
• Encourage effective communication and engagement across the volunteer network

About You

• Experience leading, managing or coordinating volunteers or volunteer-led services.
• Understanding of care and support services within the statutory, voluntary or private sectors.
• Knowledge of safeguarding, risk management and supporting people at risk of harm.
• Strong communication, relationship-building and presentation skills.
• Full driving licence and willingness to travel within the region
• Experience supporting people and assessing needs using a person-centred approach.
• Ability to build partnerships and influence a wide range of stakeholders.
• Commitment to equity, diversity and inclusion.
• Strong organisational skills and the ability to prioritise and make decisions independently.
• Good IT skills and confidence using a range of digital systems.

This is a home-based role with frequent travel across Kent

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

We’re Together Active, a charity working across Staffordshire and Stoke-on-Trent to make it easier for people to be active in ways that fit their lives.

We focus on the systems that shape who gets included and who doesn’t. That means looking beyond individual behaviours to understand how policy, funding, culture and place influence people’s choices, freedoms and access to movement.

Safeguarding is fundamental to that work. It isn't just about policies or responding when something goes wrong. It's about creating a culture where people's welfare is everyone's responsibility, where concerns are acted upon with care and confidence, and where trust underpins everything we do.

We're looking for someone who shares those values. Someone who combines sound judgement with empathy, who is confident supporting colleagues and partners through complex situations, and who sees safeguarding not as a separate function, but as an essential part of creating positive experiences for everyone who engages with our work.

If you feel excited by the opportunity to help shape a culture where people feel safe, supported and able to thrive, we'd be delighted to receive your application.

Position: HR Advisor
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £36,542 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Professional / Technical
You’ll start at our entry point salary of £36,542 per annum, increasing to £38,827 after 6 months service and satisfactory performance and to £41,111 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We are looking for a proactive HR professional to join our small, friendly HR team to provide a customer-led advisory service across the full range of employment matters.

As well as providing general HR support to colleagues and managers, you will be our go-to person for recruitment and onboarding, supporting the HR team and recruiting managers with best practice, policy, training and compliance.

This is an exciting time to join the team as we begin our transition to a new applicant tracking system and onboarding module.

In this role, you will help create a positive employee experience by giving practical HR advice, supporting fair and inclusive recruitment, and helping managers apply our people policies consistently.

To be successful in this role, you will have proven experience of:

• Providing HR advice on all aspects of the employee cycle
• Subject matter knowledge of recruitment and onboarding practices
• Developing and practical use of a HRIS (iTrent) and ATS
• Developing HR policies, processes and guidance for people managers and teams
• Understanding of EEDI in a HR context
• Working in a small cross functional team

Closing date for applications: 9:00 on Wednesday 22 July 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Experienced Specialist Debt Adviser with a strong background in delivering high-quality, FCA-compliant debt advice and managing complex client casework. Skilled in providing holistic debt solutions, creditor negotiation, financial guidance and tailored support to individuals experiencing financial difficulty.

Proven ability to maintain high standards of advice quality through effective case management, file reviews, compliance monitoring and adherence to Advice Quality Standards (AQS), GDPR, safeguarding and organisational policies. Experienced in supporting junior advisers through coaching, guidance, knowledge sharing and quality improvement activities.

Confident in managing caseloads, meeting contractual KPIs, producing performance reports and contributing to service development initiatives that improve access to financial education and preventative debt support. A committed and client-focused adviser with strong interpersonal skills, attention to detail, and the ability to deliver impactful services while supporting team performance and continuous improvement.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Employment Advisor – Connect To Work (IPS Employment Advice)
Reference: 350
Salary: £29,400 per annum
Hours: 37.5 hours per week
Contract: Permanent
Working base(s): One of Hertfordshire Mind Network’s (HMN) Wellbeing Centres

About the Service

Herts Mind Network is a new delivery partner of Hertfordshire’s ‘Connect To Work’ programme, overseen by Step2Skills, Hertfordshire County Council.

The Connect to Work programme has launched in Hertfordshire in August 2025 and is designed to support residents with disabilities, health conditions, or complex barriers into meaningful employment.

This UK Government-funded programme is part of a nationwide effort to reduce economic inactivity and promote inclusive workplaces.

Connect to Work is a personalised Supported Employment programme that pairs eligible individuals with dedicated Employment Advisors.

About the Role

We are seeking four highly motivated, organised and compassionate Employment Advisors, to deliver the countywide Connect To Work programme in our new Employment workstream. In this highly rewarding role, you will be responsible supporting individuals experiencing mental health problems, and those facing complex barriers, to secure and sustain meaningful paid employment.

This position is part of the Connect to Work programme — a voluntary Supported Employment initiative funded by the Department for Work and Pensions. You will deliver the Individual Placement and Support (IPS) model, offering tailored advice and guidance to individuals, while also building strong partnerships with local employers to create opportunities aligned with individuals’ skills and aspirations.

As an Employment Advisor you will deliver the Individual Placement and Support (IPS) model to meet individuals regularly to understand an individual’s skills, strengths and goals; developing clear action plans; provide practical support; and co-create personalised action plans.

The programme provides structured, 1:1 and group based person centred support to build confidence, motivation and resilience, to help individuals work towards clear, work related goals.

You will also engage with employers to identify suitable opportunities, arrange interviews, and offer ongoing support to both individuals and employers to promote successful job retention; whilst advocating for individuals to de-stigmatise mental health.

You may also work with a small number of individuals who are already in work to sustain and thrive in their employment.

As an Employment Advisor you will be responsible for:

• Delivering effective 1:1 and group person centred employment support to individuals looking for work
• Delivering effective 1:1 and group person centred employment support to individuals looking to continue with work
• Liaising with employers to seek opportunities for individuals
• Accurate and timely record keeping to demonstrate activity and impact
• Ensuring high-quality support is delivered at all times, aligned with HMN values

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 29th July 2026.
Interviews to be held on Wednesday 5th August.
N.B. Please quote reference number 350 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Join Citizens Advice Richmond as an Advice Session Supervisor

Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you’ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.

You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.

The Opportunity: Why This Role Matters

This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won’t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community.

Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels—face-to-face, telephone, and email—is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their skills and ensures our clients receive the life-changing support they need.

For more information and how to apply, please see the job pack attached.

What We Offer

• Annual leave of 28 days per year
• A pension contribution scheme
• Flexibility, with hybrid working arrangements considered depending on service needs.
• A strong commitment to your professional development, with ongoing training opportunities
• A positive and supportive working environment in a friendly and diverse team

What you need to know: 

• Job Title: Community & Support Lead 
• Reports to: Head of Operations 
• Salary: £15,000 (FTE equivalent £35,000) 
• Hours: 15 hours per week, worked flexibly across the week between 7:00am and 7:00pm. Occasional evening and weekend working may be required to support organisational needs, with advance notice provided wherever possible. 
• Location: Fully remote with occasional UK travel 
• Contract Type: Fixed-term 1 year - This post is funded by The National Lottery Community Fund.

Experience in one or more of the following areas is required for this role: oncology, cancer care, urology, gynaecology, adolescent and young adult services. Please provide evidence of your relevant experience in your covering letter and/or CV.

The knowledge, compassion and communication skills developed through supporting patients and families affected by cancer are directly transferable to this role. 

You will be responsible for leading our community and support services, building meaningful relationships with people affected by cancer, and helping us continue to develop services that are shaped by lived experience. 

About Us 

The Robin Cancer Trust is looking for a Community & Support Lead to help shape and grow the support we provide to people affected by testicular and ovarian germ cell cancers across the UK.  Driven by our community built from lived experience - we support individuals and families navigating diagnosis, treatment, recovery, and life beyond cancer. We connect our community with trusted information, supportive communities, opportunities to share their experiences, and services designed to help them feel informed, empowered and understood. 

We do this by: 

• Connecting people affected by cancer through our community and shared lived experiences. 
• Providing trusted information, signposting and practical support when people need it most. 
• Creating opportunities for patients, families and supporters to help shape our services and future work. 
• Building a community that breaks isolation, starts conversations and reminds people they are not alone. 

Our values: 

• Respect: Not only for the important work we undertake, but also for the people who support our mission. We believe in open, honest and empathetic communication between ourselves and our community. 
• Creativity: We are a small team with a big vision. In order to drive the change we want to see in the world, we must innovate, disrupt and experiment. 
• Trust: We are accountable to each other and our community. We are responsible for upholding these values and the quality of work we undertake and will do so with integrity at all times. 

If our mission, vision and values inspire you and resonate with you, we would love to hear from you. 

About the role

This is a newly redesigned role created following a review of Robin Cancer Trust's support services. 

The Community & Support Lead will play a key role in ensuring that people affected by testicular and ovarian germ cell cancers can access compassionate support, trusted information, meaningful connections and opportunities to shape our future work. 

We particularly welcome applications from nurses and other healthcare professionals who may be looking for a career change, greater flexibility, or an opportunity to use their skills in a non-clinical setting. Whilst this is not a clinical position and does not involve providing medical advice, your understanding of the patient experience, treatment pathways and the emotional impact of a cancer diagnosis would help us deliver high-quality, person-centred support to our community.

This role may particularly appeal to nurses seeking flexible, remote working arrangements, including those looking for school-hours working, a better work-life balance, or an opportunity to continue making a meaningful difference outside of frontline clinical practice. 

Our Culture: 

Our culture is the most important thing to us. 

We want someone to join our team with empathy, creativity, versatility and initiative. We are looking for someone who can make this role their own, help shape the future of our support services, and grow alongside the charity as we continue to evolve. 

We are looking for someone who cares deeply about people, is comfortable having meaningful conversations, and is passionate about building communities that make a difference. 

Job Purpose: 

The Community & Support Lead will act as the primary point of contact for Robin Cancer Trust's support services and community activity.

The role will lead the development and delivery of our support offer, including patient enquiries, community engagement, signposting, Thriver Packs, WhatsApp communities, lived experience involvement and service development. 

The role will work closely with the CEO, Head of Operations, Medical Advisory Board and Clinical Advisor to ensure our support services remain compassionate, effective, safe and impactful. 

Key Responsibilities: 

Community Support 

• Respond to support enquiries from patients, families and supporters. 
• Coordinate the delivery of Thriver Packs. 
• Signpost individuals to relevant organisations, services and resources. 
• Maintain accurate support records and impact data. 
• Ensure enquiries are managed professionally and compassionately. 

Community Development 

• Lead and develop the Thriver Community. 
• Manage and moderate Robin Cancer Trust's WhatsApp communities. 
• Build meaningful relationships with people affected by cancer. 
• Create opportunities for lived experience involvement. 
• Recruit, engage and support community volunteers. 

Service Development 

• Identify gaps, opportunities and emerging community needs. 
• Support the development of new support services and wellbeing initiatives. 
• Build relationships with charities, healthcare professionals and support organisations. 
• Contribute to the evaluation and continuous improvement of services. 

Governance & Administration 

• Coordinate Medical Advisory Board meetings and actions. 
• Maintain support service reporting and records. 
• Support safeguarding processes and escalation pathways. 
• Work alongside the Clinical Advisor where specialist support is required. 

 Equal Opportunities: 

Robin Cancer Trust is committed to being an equal opportunity employer. We recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Robin Cancer Trust is aware  that we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives and experiences, to collectively make a difference. If there is anything we can do to support you during the application or interview process, please let us know and we will do everything we can to ensure you have a positive and comfortable experience. 

Service Manager – Women’s Recovery Refuge

Location: Burnley – on site.

Hours: Full time, including participation in an on‑call rota
Contract: Permanent

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About the service

Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work.

This role is based at Jane’s Place which provides 24‑hour accommodation and specialist support for women who are experiencing domestic abuse and who want to address substance use, mental ill‑health, or other complex needs as part of their recovery journey.

At Jane’s Place, many of the women we support have been excluded elsewhere. We don’t see “complexity” as a problem to manage, but as a response to trauma – and recovery as something that happens in healthy relationships, community, safety and hope.

This service sits at the intersection of domestic abuse, addiction recovery and mental health, and we are proud to offer a psychologically informed, trauma‑responsive environment where women are supported to rebuild their lives on their own terms.

About the role

As Service Manager, you will lead and be accountable for the refuge and lead a skilled, compassionate team delivering round‑the‑clock support to women and their children.

You will be a values‑led leader who understands recovery, trauma and risk, and who can balance clarity and accountability with warmth, curiosity and care.

You will:

• Lead and support a multidisciplinary refuge team working with women affected by domestic abuse, substance misuse and mental ill‑health
• Create a culture of psychological safety, reflective practice and trauma‑informed care
• Oversee the safe delivery of a 24‑hour residential service, including participation in an on‑call rota
• Ensure high standards of safeguarding, risk management, and housing management
• Work in partnership with recovery services, mental health providers, criminal justice partners and local authorities
• Support staff to hold hopeful, recovery‑focused relationships with women, even where progress is non‑linear
• Use lived experience insights, feedback and data to continually shape and improve the service

This is a hands‑on leadership role for someone who believes deeply in capacity for change and recovery – even in the most challenging circumstances.

We’re looking for someone who…

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

You will bring:

• Experience of leading and developing staff teams in high‑pressure, emotionally demanding services
• A strong understanding of domestic abuse, recovery, and trauma
• Knowledge of harm reduction, recovery‑focused approaches and systems change
• Confidence managing risk, safeguarding and complex decision‑making
• The ability to hold boundaries without losing humanity
• A commitment to women‑only, feminist and survivor‑informed practice

For further information about the role, please visit the Role Profile. 

Essential Core Skills  

Health & Safety Awareness 

All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application.  

Safeguarding 

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service. 

Digital 

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential. 

Equality, Diversity, and Inclusion (EDI) 

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society. 

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you! 

What’s in It for You? 

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits: 

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants. 

• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents. 

• Mental Health Support – Access emotional and mental well-being services through Spectrum. 

• Cycle to Work Scheme – Save on commuting costs while staying active. 

• Pension Options – with employer pension contributions. 

• Life Assurance – Peace of mind for you and your loved ones. 

• Financial Advice – Expert guidance to help manage your finances. 

• Recognition Awards – Celebrate your achievements with our recognition programs. 

• Meaningful learning and development programmes with regular focus on your individual growth. 

• Gym Membership Discounts – Stay fit with local gym access. 

• One Calico Events – Connect and unwind at our employee social gatherings. 

• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career. 

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most. 

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know. 

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

Location: Based in Reading with hybrid working arrangements and regular travel

Contract: Fixed term role to 31 March 2028. Full time, 37 hours per week or part time, 30 hours per week (please state on your application if you would prefer full or part time)

Salary range: Starting full time equivalent salary from £35,502 per annum 

Would you like to become a vital part of our collaborative and innovative team to make a lasting difference to families?

Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. PACT is an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds. We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality. We are proud of our four successive outstanding ratings with Ofsted.

We are looking for an Adoption Support Education Advisor to join our Reading team.

Our Adoption Support Education Advisor will work in PACT’s adoption support service and support our Lead Specialist Education Worker in the implementation and development of our Early Education Pathways pilot project for a fixed term period to March 2028 to:

· foster positive and effective relationships between schools, educational and other professionals and adoptive families

· contribute to meeting the objectives of the pilot project, maintaining delivery momentum, data quality and consistency to ensure the project’s success

About you:

We are looking for an individual with demonstrable experience of training and education ideally within a primary school setting. You’ll have an understanding of the needs of looked after children and child development and the impact on behaviour of interrupted development.

You’ll hold a degree (or equivalent), and professional qualification/s preferably in education (or related field). With great organisational and communication skills, you’ll be adept at managing assigned project deliverables to agreed timelines to ensure the pilot project’s success.

You will make a real difference to the lives of children and families.

For further information and details on how to apply and contact details for an informal conversation, please visit our website.

Closing date: 4pm Friday 10 July 2026

We look forward to hearing from you.

Early application is encouraged. We will review applications received throughout the advertising period and may close the vacancy earlier than stated.

Please do not submit your CV; only completed application forms will be accepted. No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5-year period.

All opportunities are based in the UK.

Other relevant roles you may have experience of could include: Designated Teacher for LAC/PLAC, Safeguarding Lead (DSL), Adoption Support Advisor, Specialist Education Advisor, Education Advisor, Adoption Teaching Advisor, Education Psychologist, Teacher, Deputy Head Teacher, Head Teacher, Virtual School, Virtual School Head, SENDCO, Special Educational Needs Coordinator, SEND, SEND Educational Advisor, Primary School Pastoral Care Lead.