Supporter services team jobs in elmbridge, surrey
Department: Community Fundraising
Location: hybrid – minimum one day per week at our Aldgate, London head office
Hours of work: 37.5 hours
Contract: permanent, full time
Salary: £65,000 – £68,000 per annum
Closing date: Wednesday 21st May at 11.59pm
Annual leave: 33 days (plus eight bank holidays)
Benefits
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing.
- we have a Menopause Friendly accreditation and are a Disability Confident employer
Background
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
About the role
We are seeking a passionate and strategic Head of Community Fundraising to join our team and play a pivotal role in developing Dementia UK’s Community Fundraising strategy, providing excellent fundraising experiences and delivering high quality supporter journeys which maximise short, medium and long-term income generation for Dementia UK.
Leading the Community Fundraising team, you will play a critical role in ensuring Dementia UK can continue to expand its vital services for families affected by dementia. With a clear vision for innovation and supporter engagement, you will be responsible for driving the development and delivery of a bold and effective community fundraising strategy, aligned with wider fundraising and organisational objectives. You will deliver against agreed KPIs, ensuring that the strategies and activities directly support the broader objectives of Fundraising and Engagement, and the organisation.
You will champion high-quality supporter stewardship so that everyone has a fantastic experience with Dementia UK – and ensure team managers continually review the supporter experience so that relationships with supporters are high quality and maximise fundraising potential. You’ll work closely with the Fundraising Innovation Lead to support new product development and the continuation of ideas and minimum viable products.
As a senior leader, you will cultivate a high-performing and aspirational team culture, inspiring staff to exceed targets while providing strong leadership and professional development. Additionally, you will work across the directorate, partnering with Marketing & Communications to enhance brand visibility and supporting wider Fundraising team initiatives to drive greater influence and engagement.
To succeed, you will bring significant experience in developing and implementing successful community fundraising strategies, with a proven track record of income growth, innovation, and exceptional supporter experiences. You’ll be a collaborative leader, skilled in budget management, performance monitoring, and people development.
If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact the recrutiment team.
This role will be subject to a Basic DBS check.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Service Manager
Location: Royal Borough Kensington and Chelsea (RBKC)
Salary: £38,700
Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty.
As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355
About the Service Manager Role
We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step!
We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.
You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:
- Leading and motivating a team to deliver high-quality care and support
- Managing complex situations and driving service improvements
- Support a team who directly support individuals in their recovery journey
- Working closely with other teams and organisations to ensure the right support is provided
- Risk Management, Information Management, and Case Recording
- Property and Housing Management
- Financial Management
What we're looking for in a Service Manager:
- Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
- Experience in frontline, and now able to empower a team to deliver a seamless service
- Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
- Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
- Ability to drive the service forward and implement improvements
- Confidence in managing complex situations and making decisions
- Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
- Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development.
Job Purpose
This role sits within our Adult Services, across Hammersmith, Fulham, Ealing, Hounslow. You will be responsible for the operational delivery and service development, of a portfolio of services. Namely (but subject to change):
- Safe Space Community Drop In Service
- Hounslow Helpline
- Nova Roots (Forensic Community Hub)
One large service you will be responsible for is our crisis alternative service – Safe Space - which is a tri-borough core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 14:00-22:00 across all of our boroughs. You will be responsible for managing peripatetic teams: we currently have 3x in person Safe Spaces, a Helpline and a Forensic Community You’re your portfolio may expand as new services are acquired.
Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the Crisis Alternative Service Manager will provide operational management, mobilisation and service development of all Crisis’ Services within Adult Services. The ideal candidate will have experience of mobilising and developing high quality, large services. In addition to managing and supporting staff working within challenging environments and experience of working with challenging behaviour and complex needs. The Service Manager will hold all operational risk.
Excellent organisation and decision-making skills are essential for this role, as it requires being able to manage time effectively to meet tight deadlines and work unsupervised during evenings and weekends. You will also be required to be rostered into the on-call rota.
The Crisis Alternative Service Manager will be required to work collaboratively with the Director of Adult Services and will be proficient at communicating effectively with staff at all levels, a wide range of key stakeholders and service users. They will ensure the service is well resourced from a staffing perspective and embed high-quality operational plans and processes. The Service Manager will also be expected to build and sustain working relationships with statutory services and represent HFEH Mind at external meetings.
They will be responsible for the delivery, progression and continual improvement of the service. They will have responsibility for ensuring Crisis Services operate in line with organisational H&S processes and procedures, HFEH Mind policies and CQC requirements
Key Responsibilities
· To oversee the management of the Crisis Alternative Drop-in Services and other services, in line with organisational values and service quality expectations.
· To ensure all risks are recognised and mitigated in line with the serious incident and safeguarding policies.
· To ensure safe working and risk management
· To ensure feedback is provided on risk mitigation through serious incident reports.
· To continually drive enhancements to operational effectiveness and maximise outcomes against targets (key performance indicators)
· To complete audits and high quality reports for senior internal and external stakeholders
· To ensure interpret performance and impact data for crisis services and be responsible for reporting against service targets
· To provide effective line management supervision to Team Managers, Senior Support workers and Support Workers where applicable.
· To collaborate with the Director of Adult Services and the Head of HR to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.
· To mobilise the crisis services in line with agreed project plans and ensure they are promoted and marketed well.
· To pro-actively develop relationships with external stakeholders in order to improve and develop crisis provision for people with mental health needs.
· To develop robust referral routes and pathways into the service with both statutory and non-statutory bodies.
· To ensure excellence in the recruitment, training and ongoing support of staff and volunteers where applicable.
· To support the Deputy Manager, Team Managers to ensure adequate and appropriate staffing at all times within the service.
· To ensure high levels of meaningful service user involvement in service provision, responding to the needs of service users locally.
· Work collaboratively with West London Mental Health Trust staff to support, develop and promote both the service.
· Establish excellent working relationships with core and out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.
· Ensure quality and compliance (in line with CQC standards, NICE guidelines, MQM and other relevant standards)
· Work within HFEH Mind’s policies and procedures including; Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health & Safety, GDPR and Professional Boundaries.
· To embed all operational policies across managed services in line with a consistent organisational approach.
· Ensure service users satisfaction surveys are undertaken.
· Ensure data and qualitative information is collected, collated and communicated to key partners and key stakeholders, as required and directed by the Director of Adult Services.
· Ensure that all managed services are effectively informed by service user feedback.
· Keep up to date with best practice and contribute to the continuous improvement of the service.
· Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.
· Produce regular service summary reports.
· To be rostered on the on-call rota
· Undertake such duties not included in the job description as are reasonably requested by the Director of Adult Services
Person Specification
· A minimum of three years managing a crisis service or similar setting with high complexity and high incident rates
· Experience of managing and mitigating risks
· Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
· Understanding of how to report and mitigate risks
· Understanding of suicide prevention
· Understanding of trauma informed care
· Understanding of mental health and safety planning
· An understanding of CQC requirements for mental health
· Managing services for vulnerable people in a service delivery organisation.
· Excellent people and project management skills and significant experience of supporting and managing staff.
· Experience of working in the voluntary sector and/or statutory services
· Experience of motivating, developing and training staff
· Successful track record in performance management of staff
· Experience of creating and implementing safety and risk policies and procedures.
· Compiling and interpreting performance data and reporting against service targets.
· Successful track record in planning and project management.
· Experience of report writing and presentation.
· Supporting people with mental health problems.
· Knowledge of and empathy for the issues facing people with mental health problems.
· Knowledge of the day-to-day application of relevant legislation e.g., Health and Safety.
· Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice.
· Knowledge and understanding of the relevant statutory authorities including NHS and social care.
· Excellent communication skills and able to communicate effectively to a variety of audiences.
· Commitment to service user involvement and able to work with service user groups to develop this.
· Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people.
· Clear understanding of Equality, Equity, Diversity and inclusion organisational approach
· Commitment to working within the policies of HFEH Mind including confidentiality and safeguarding.
· Positive attitude, passionate about working for HFEH Mind and able to inspire people to higher levels of performance.
· Team player and able to form positive, professional relationships with staff at all levels.
· Able to work effectively with a range of external stakeholders to promote and develop the service.
· Strong organisational skills and able to take control of own workload and meet deadlines.
· Ability to work independently with minimum support.
· Confident in challenging poor performance assertively, constructively and successfully.
· High professional standards and the ability to communicate these clearly to others.
· IT literate to aid communication and analysis of data.
· Willing to undertake training and development.
· Ability to travel to multiple sites
Desirable:
· Mental health registration (nurse/doctor/therapist etc)
· Mental health qualification
· Has a full driving licence and use of own vehicle (desirable, not essential)
· Experience of working with databases such as Views, IAPTUS, Rio and Python
· Project management qualification
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Post is subject to an enhanced DBS check
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Time and Recovery Worker (Female only, Fixed Term Contract)
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Support Time and Recovery Worker
Location: Based in Lewisham, across various homes, hospitals, wards, and supported living accommodations
Salary: £27,000
Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00. Please note that this is a 12 month fixed term contract.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
About the role
This role is a great opportunity for someone who is passionate about supporting those who struggle with complex needs, substance use, and dual diagnosis. We are looking for someone who can work flexibly to support residents and participants who struggle to engage with the support available to them through various providers. You will be at the heart of engaging our participants to regain motivation and the strength to step down from acute psychiatric wards and other supported living, by empowering them with the relevant skills and knowledge to support their journey. You will support them towards achieving their personal goals including independent living. You will be based across various homes, hospitals, wards, and supported living accommodations based around Lewisham.
You will provide pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve more safer, integrated communities for our stakeholders. The areas of support will include: Prevention, Transition, Activities of Daily Living (ADL), Support, and Social Inclusion.
This role will work alongside South London and Maudsley NHS Foundation Trust (SLAM) who provide the widest range of NHS mental health services in the UK. They also provide substance misuse services for people who are addicted to drugs and alcohol with 4,600 staff serving a local population of 1.3 million people.
- Support a caseload of participants, contribute to the development of support plans, risk assessments and reviews.
- Positively promote the pathways available towards independent living within the community. Ensure participants understand what tools and resources are available to them to regain independence.
- Participate in, and encourage R&Ps to participate in the running and development of projects, initiatives, training and volunteering.
- Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
- You may need to attend external appointments when required.
- Admin duties will vary, this includes maintaining confidential records in a timely manner using
About you
We are looking for someone who has a true passion to support those who face challenges with their mental health, substance use, and who have various complex needs. You will be able build rapport and trusting relations with others in a professional setting including with people who don't necessarily want to engage, you will be able to motivate them to build positive outcomes. You will be adaptable and flexible in your approach, and understand that each individual has different level and types of support needs, you will be able to flex your approach to suit the needs of different people. You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in supporting others.
- You will have previous experience working with people with multiple and complex needs, substance use, and dual diagnosis
- You will be proactive in your approach, able to use your own initiative to resolve challenges
- You will have resilience and a creative approach to overcome barriers
- You will be able to show empathy and compassion to our residents, and different challenges they face
- You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
- You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
- You will have previous experience in creating co-produced support plans, key working, and care plans
- You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- This role is eligible to receive a Monthly travel card reimbursed ( zone 1-3)
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience working in a 1st line support role with exceptional customer service skills? Looking for an opportunity to support users at one of the UK’s largest charities?
If so, you could be the Service Desk Analyst we need!
About the role
As a Service Desk Analyst at British Heart Foundation (BHF), you’ll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.
With previous service desk experience you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that the knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.
With a high percentage of customers being in the Retail directorate, you’ll be required to participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.
Working arrangements
This is a fixed term contract covering an internal secondment.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
You'll have previous service desk experience, having working in the SD environment previously, and will have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience.
You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.
Good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).
With good knowledge of ticket and case management techniques, managing own queues and workload to meet Service Level Agreements, you’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation.
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
BHF is also proud to be part of the Tech Talent Charter; We’re committed to greater inclusion and diversity in the tech workforce of the UK; one that better reflects the make-up of the population.
What can we offer you?
Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential.
Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance
We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.
Interview process
First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Our vision is a world free from the fear of heart and circulatory diseases.

We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Tower Hamlets.
£21,606.00 per annum, working 30 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Healthcare Cashplan through our partner Healthshield
- Cycle to work scheme
- Employee Assistance Programme for 24-7 confidential support
- Online wellbeing resources
- A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
- Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The shift pattern for this role is on a rolling rota which includes some weekend and bank holiday working.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
For a full job description, please visit our website.
What you'll bring:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About the Project – Door of Hope (East London)
The Door of Hope Project provides support to women who sell sex in Tower Hamlets. This includes journeying alongside women, whilst providing advocacy, information, emotional and practical support. The project also has a strong team of around 15 volunteers, who deliver street outreach to women in Tower Hamlets on a Thursday morning and Friday night.
About the Role
Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry, to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centred support, provide training, and create resources and reports informed by research, lived experience, and practitioner experience.
Our ‘Direct Work’ is central to the organisation, and we are looking to recruit a new Women’s Support Worker.
Taking a woman-centred approach, your role is to provide holistic support for women with complex needs who want support, or to exit the sex industry. We are looking for someone with energy, motivation and experience of working with vulnerable adults; someone who a highly developed sense of self-awareness who can work in a gender and trauma informed way.
This role will be part of a small team of support workers, and a service manager, who deliver an in-person support service, with women who sell sex on-street in East London. You will have frontline experience of working with individuals who experience multiple disadvantage. This might be in the VAWG sector, domestic abuse, substance misuse, mental health or counselling or direct experience of women in the sex industry. You will have a good understanding of working with vulnerable people and be aware of the need for Safeguarding.
You will be a champion of the cause, have a passion for supporting women who face multiple disadvantages and be familiar with the Violence Against Women and Girls (VAWG) sector.
You will have excellent interpersonal skills, emotional intelligence and be able to support women in a trauma-informed and non-judgemental way. We are looking for someone with energy, resilience, who can increase our reach and positive impact on women.
You’ll enjoy…
· Competitive pay
· Flexible working
· Career opportunities – develop yourself and your career with a reputable national organisation in the VAWG sector
· Personal development allowance – to further your work-based skills and knowledge
· Cycle to work scheme – tax free allowance to buy
· Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll
· Travel season ticket loan scheme – an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
· Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis
· Blue light discount – a well-recognised national discount card scheme. For only £4.99 for two years’ membership, the discounts are large, and widely accepted
· Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional issues that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family
You’ll need…
- Experience of working withing a front-line delivery team
- Understanding of the complexities of working with women who have multiple disadvantages and the barriers to service access they face
- Experienced with working with and engaging with diverse groups of people from varying backgrounds
- Familiarity with working within Adult Safeguarding protocols and procedures
- A non-judgemental and women-centred approach to support
- Comfortable working within a Violence Against Women and Girls (VAWG) framework
- Commitment to providing quality, women-lead and trauma-informed support
- Strong communication and interpersonal skills
- Patience, compassion, non-judgemental and motivational attitude
- Resilience to work with women who have often experienced trauma
- A responsible, dedicated and flexible approach to work
- Competent IT knowledge and computer skills
When you join, you will receive a structured induction and training plan, including access to all our in-house paid training.
All roles are subject to proof of eligibility to work in the UK, satisfactory references and an enhanced DBS check.
Genuine Occupational Requirement (GOR)
Due to nature of this role in working alongside women with lived experience of violence against women, this post is restricted to female applicants under Section 9 of the Equality Act 2010.
The client requests no contact from agencies or media sales.
Contract type: This is a permanent post with funding confirmed to 31st March 2026
Available posts: 2
Purpose:
Established in 2014, the National Counter Trafficking Centre runs several programmes across England and Wales. One of these is the Independent Child Trafficking Guardianship Service (ICTG) as outlined in Section 48 of The Modern Slavery Act 2015.
The legislation provides a duty to support all children and young people who have been trafficked and reside within one of these areas: Wales/Cymru, East Midlands, West Midlands Combined Authorities, Bedfordshire, Gloucestershire (including Bristol), Warwickshire, all London Boroughs, Hampshire and the Isle of Wight (including Portsmouth and Southampton), Kent, Surrey, Essex, Greater Manchester, North and West Yorkshire, Lancashire and Merseyside.
We are currently recruiting for Support Workers based within one of the following areas:
- London
- Birmingham
- Manchester
Do you want to improve the lives of young people affected by modern slavery? Do you have immigration, social care, or criminal justice experience? Are you ready to join a passionate growing team and step up to this challenge? If your answers are yes, we want to hear from you.
If you are interested in applying for the role, you must have a current driving licence and use of a car or be able to manage extensive travel via pubic transport as there is the potential for extensive travel across our delivery sites. The the role will be Home Based; due to the nature of the work you must be able to identify a confidential space for you to carry out your day to day work.
What are the responsibilities of the Support Worker - Independent Child Trafficking Guardianship Service:
Support for Children:
Independent Child Trafficking Guardians support children who have experienced trafficking and exploitation, working alongside other professionals to ensure that children receive appropriate support in line with their needs.
Within this role you will:
- Support young people through short term pieces of work, for example groupwork and transition out of the service
- Work alongside ICTG's to deliver trips and activities for young people
- Support young people to engage with participation activities both within NCTC and as delivered by partner organisations
- Maintain up to date and accurate recordings on the children's electronic files.
- Identify and respond to safeguarding, alerting managers to concerns and completing actions as required
- Where appropriate contribute to national awareness raising sessions
- Contribute to the national on call rota
Home based with potential for extensive travel across all NCTC delivery sites.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced and inspirational manager ready to lead a team supporting young people facing challenging life circumstances?
At Peabody, we’re committed to helping people flourish. We provide specialist housing and support for those who’ve experienced trauma, homelessness, or other complex life situations. Right now, we’re looking for a Team Manager to lead from the front — someone who can nurture and develop a team of Housing Support Workers and ensure we deliver high-quality, person-centred services every day.
What you’ll be doing
You’ll be the kind of manager who rolls up their sleeves to inspire, guide, and support — but knows your role is to lead, not just “do.” You’ll:
- Provide strong leadership, with regular supervisions, team meetings, coaching and ongoing development.
- Oversee the day-to-day running of the service, ensuring staff have the tools and support to succeed.
- Take the lead on high-risk or complex cases, modelling good practice and championing safeguarding.
- Build strong partnerships with statutory and community services, acting as a key contact for external stakeholders.
- Ensure quality standards, support plans, risk assessments, and records are consistently up to scratch.
- Manage budgets, reporting, and service performance — keeping things running smoothly, transparently, and compliantly.
What we’re looking for
- Experience in the care and support sector, ideally with vulnerable young people or those facing homelessness.
- A proven track record of line managing and motivating staff, bringing the best out of your team with compassion and clarity.
- Strong knowledge of statutory and community-based services and how to connect people with the support they need.
- Confidence in assessing and managing risk in a sensitive, strengths-based way.
- Fantastic people skills, great time management, and the ability to keep calm and focused under pressure.
This role will suit someone who has worked as a senior support worker or team manager, is ready to take the next step, and believes in doing the right thing – always.
Why join us?
We live by our values – Be kind. Do the right thing. Celebrate diversity. Love new ideas. Pull together. Keep our promises. If those resonate with you, you’ll fit right in.
You’ll have the chance to shape and lead a passionate team and make a real difference in young people’s lives. We also offer excellent training, development opportunities, and the chance to be part of a supportive organisation that puts people first.
We also offer:
- 25 days’ annual leave plus bank holidays.
- Flexible benefits package (healthcare, dental, discounts).
- 4x Life Assurance.
- Professional development opportunities (apprenticeships & qualifications).
- Two additional paid volunteering days.
- Family-friendly policies & up to 10% pension contribution (matched 1:1).
Closing date: 10th May 2025.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer
We're looking for a kind, compassionate, and resilient Support Worker to join our Learning Disabilities service in Tower Hamlets.
£27,352.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
The shifts for this role are Monday - Friday.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
Support customer's practical assistance where they have not yet developed the skills
Participate in the support planning and risk management. Enable customers to make full use of community facilities by providing support as directed
Enable customers to make full use of leisure and learning-based opportunities in the service as well as in the community by providing support as directed e.g. Gym, swimming and visiting various public amenities
Supporting customers in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from/in partnership with external healthcare professionals
Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities/wheelchair users
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Flexible
Open to feedback and self development
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
NVQ Level 2 or equivalent or experience within charity/social care sector
Desirable:
Experience in working with people with Learning Disabilities and Autism
Experience in PBS approach
Bengali speaking
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Job Title: Eastern European Floating Support Worker
Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding
Hours: 37.5 hours per week
We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse
You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
It is desirable for candidates to be proficient in one or more Eastern European languages.
You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work.
The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation.
The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 16 May 2025
Interview Date: 27 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Educational Services and Events Teams are in a period of rapid growth and are looking for a proactive and enthusiastic individual with an interest in education and events to join us in this new role.
This is an exciting opportunity to work for an organisation dedicated to improving the public’s health. The Royal Society for Public Health (RSPH) is the world’s longest-established public health organisation. Based in central London, but working across the UK, we are a public health charity with over 6,000 members, all of whom work to improve and protect the public’s health. Our activities include qualifications, digital learning, publishing, conferences, membership, policy, and campaigning work.
Reporting to the Educational Services Manager, you will be a key player in the Educational Services and Events teams. You will support the delivery of a wide range of events and training for our members and learners. The successful candidate will learn all facets of training administration and events delivery. Excellent organisation and communication skills are essential.
This role is split between training and events. The training portion of the work will be supporting our wide range of in person and online events, such as webinars, member events, in person and online conferences, and specialised courses. For the educational services part of the role, you will be administering our training and digital learning systems and supporting the team as they develop, design, and deliver an ever-growing range of educational products and services. Day to day, the role will cover a wide range of administrative and customer service functions. Events coordination, online/hybrid events, training development, and project coordination are all potential learning opportunities within this role.
This is a great opportunity to join an organisation committed to supporting the health and wellbeing of its employees.
In return we offer:
- 25 days annual leave
- Agile working structure
- Pension contributions
- BUPA Cash plan
- Cycle to Work Scheme
- Membership of the Royal Society for Public Health
- Access to public health knowledge and skills training courses and qualifications
- Organisational commitment to supporting the health and wellbeing of our employees
- Welcoming and friendly team of colleagues, and an active Health Champions programme
RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.
To apply
Please email a copy of your CV and a supporting statement of no more than two pages. We are particularly interested in your events management, organisational, and administration skills, alongside any experience with Learning Management Systems, online events platforms, and training coordination experience.
Potential interview dates: 28/29 May, during working hours. Interviews will be in person at our London office. Please let us know on application if accommodations need to be made.
Interviews will be with our Educational Services Manager and Events Officer, followed by an informal staff panel.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note that due to the high volume of applications, we may only be able to contact those candidates who are called for an interview.
No agencies please.
Please do let us know if you require any adjustments to allow you to participate in this recruitment process.
The client requests no contact from agencies or media sales.
Partnerships Executive (Interim)
The Partnerships Executive plays a key role in developing CST’s commercial relationships. Their primary responsibility is to secure conference exhibition sales to meet budget targets and manage all aspects of the exhibitor experience from prospecting to on-the-day support, to post-event communications. They also manage listings in the Directory of Services and work closely with the Partnerships Manager to support the prospecting process.
Reporting to: Partnerships Manager
Key responsibilities
1. Ensure that exhibition sales targets are met for each CST conference.
2. Maintain the CRM for commercial organisations, including creating and managing prospect groups and executing effective exhibition sales campaigns.
3. Create and maintain relevant webforms.
4. Provide excellent end-to-end support for exhibitors, including in person at larger conferences to ensure that all exhibitors’ needs are met on the day.
5. Gather feedback from exhibitors on the quality of their experience and report on what worked well and areas for improvement following each event.
6. Maintain and update marketing collateral to support CST’s commercial activities such as brochures, floorplans, briefings and manuals.
7. Cross-promote the Directory of Services to exhibitors along with other opportunities to work with CST where relevant.
8. Manage the sales and onboarding process for the Directory of Services, including overseeing the references, undertaken by a third party, sending out agreements and liaising with the marketing team on the promotion of new suppliers.
9. Support the Partnerships Manager in the development of the commercial pipeline for CST partnerships by holding initial meetings with new prospects and identifying opportunities for engagement.
Skills and Qualities of Applicant
- Excellent customer facing skills
- Good communication
- Strong organisation skills and good attention to detail
- Independent worker
- Proactive and takes initiative
- Creative and solutions oriented
- Approachable and friendly
- A helpful team player
- Background and Experience
- Sales experience appreciated •
- Target oriented
- Events/service industry experience beneficial
Closing date: Midday Friday 16th May 2025.
Shortlisted candidates will be interviewed via Microsoft Teams on Tuesday 20th May 2025
Contract start Date: Early June 2025.
We reserve the right to close the advert early dependant on candidate responses volume.
The client requests no contact from agencies or media sales.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.
Key Responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Understanding of safety planning
- Experience with de-escalation, recognising and mitigating risks.
- Experience of working with challenging behaviour
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Good time keeping skills – Essential
- To attend all mandatory training including safeguarding and GDPR
- To work autonomously in a fast-paced environment and under pressure
- Providing advice, information, practical and emotional support to clients
- Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
- Engaging with clients to show empathy, inspire hope and promote recovery
- Establishing supportive, empowering and respectful relationships with clients and carers/ family
- Maintaining accurate records, detailing interventions
- Ensuring that outcomes, outputs and impact are recorded
- Providing administrative support to the team
- Attend reflective practice, clinical supervision, peer supervision and line management supervision
- Create and maintain good working relationships with partner agencies
- Follow workplans and actively participate in training and development
- Provide and manage resources for clients and staff
Person Specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Ability to involve clients and carers in all aspects of work
- Empathy and non-judgemental approach
- Good communication skills
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
- Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
- Ability to work out of hours and on weekends
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.




The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
12 month fixed term contract (maternity cover)
This role is involved with the day-to-day running of our social media channels and peer-to peer support forum—2 of our most important spaces for connection and conversation. You'll shape content, manage engagement, and ensure our digital spaces are welcoming, inclusive, and supportive for everyone affected by breast cancer. You’ll work closely with teams across the charity to amplify our voice, grow our reach, and support our wider goals. You’ll also line-manage 1 digital community officer. It’s a hands-on, people-focused role where your digital skills will make a real difference every day.
About you
You’re a digital native with a heart for community and a mind for strategy. You believe in the power of connection—particularly for those navigating or impacted by breast cancer—and you’re ready to work on inclusive, impactful online spaces.
You’ve got experience managing digital spaces, writing copy for social, and confidence creating short videos for social channels.
You enjoy mentoring others, and you’re always looking for new ways to connect with diverse audiences.
You’re curious, collaborative, you often seek out opportunities to innovate, and you enjoy learning and sharing what you learn.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Cardiff, Glasgow, London, or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am on Wednesday 21 May 2025
Interview date Week commencing 26 May 2025