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We are looking for a Supporter Experience Officer to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.
The ideal candidate will:
- have proven experience in planning, delivering and evaluating direct marketing campaigns across multiple channels, with strong knowledge of direct marketing principles.
- be highly organised and detail-oriented, able to manage multiple complex projects, competing priorities and tight deadlines while maintaining high-quality work with minimal supervision.
- have excellent relationship-management and communication skills, with experience working collaboratively with internal teams and external suppliers, developing clear campaign briefs and effectively communicating objectives, messaging and requirements.
- be proactive and solutions-focused, with strong problem-solving and decision-making skills and a track record of successfully introducing new and improved ways of working.
- be accountable for achieving results and managing income and expenditure within their remit, with strong reporting and analytical skills. They will have excellent written English, strong numerical ability and advanced IT/MS Office skills.
- be an excellent communicator and influencer, able to present, negotiate, build credibility and develop positive relationships with a wide range of stakeholders. They will also demonstrate empathy and resilience when handling sensitive issues and be comfortable working effectively in a changing, high-pressure environment.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: Tuesday 15th September 2026, 11.59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026
Second round (In person) - Week commencing 5th October 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
For over 20 years, Village Water has been committed to transforming lives in Africa by delivering vital support in safe water, sanitation and hygiene education (WASH) to rural communities in Zambia and Mozambique. Collaborating with local partners, we reach the most marginalised populations in villages, schools, and health centres improving health and empowering communities with opportunities to thrive.
The Role
As the Monitoring & Data Officer, you’ll support the Monitoring & Data Manager and Coordinator to validate, clean, and manage programme data. You’ll review submissions for accuracy and completeness, resolve discrepancies, and help ensure the integrity of the data that underpins our impact. Your work will support evidence-based decision-making. Collaboration and attention to detail are key, as is a passion for improving lives in rural Zambia and Mozambique.
Your Responsibilities:
- Validate and clean incoming data from local partners, identifying and flagging any errors or inconsistencies using tools such as Excel and Salesforce.
- Conduct regular (weekly and monthly) checks on submitted data to ensure accuracy and assess progress against set targets.
- Maintain and update all impact data, ensuring all records are accurate and complete.
- Assist in testing and reviewing both new and existing data systems to ensure proper functionality, support the addition of new fields and adjustments as needed.
- Support data validation during data collection rounds by reviewing data collection tools.
- Liaise with local partners and internal teams to clarify discrepancies or follow up on incomplete submissions.
- Be proactive in helping strengthen the monitoring systems.
About You
We're looking for someone who is passionate about the cause and excited to make a meaningful impact. Your experience will include:
- Work collaboratively with staff & volunteers supporting them to achieve Village Water's goals.
- Support other fundraising initiatives, as required.
- Sharing skills and knowledge with colleagues
- All staff have a responsibility for safeguarding and must undergo the required training to ensure compliance with the organisation's safeguarding policies.
- Interest in and commitment to Village Water’s mission and the vital role of overseas aid.
- Comfortable managing a diverse workload with minimum supervision.
- Flexible and supportive
- Excellent Excel & IT skills
- Excellent attention to detail
Why Village Water:
We are a small, dynamic team that values our personal touch, collaborative approach, and unwavering commitment to driving positive change. You'll work alongside passionate individuals who are making a tangible difference in people's lives every day.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Closing date: 4th October 2026 17:00
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.


The client requests no contact from agencies or media sales.
An exciting opportunity!
This is a rare and genuinely exciting opportunity to lead the UK's only dedicated charity supporting children, adults and families affected by MPS, Fabry disease and related lysosomal storage disorders. Following the current Chief Executive's planned move to become Managing Director of Rare Disease Research Partners (RDRP) in January 2027, the incoming CEO will take the helm of an organisation with over forty years of history, a trusted national reputation and a growing role on the international rare disease stage. The successful candidate will shape the strategic vision for more than 1,800 families, oversee the close partnership between the Society and its research subsidiary RDRP, and champion the patient and family ethos that sits at the heart of the organisation's work. It is an opportunity to combine ambitious strategic leadership with deeply meaningful, human impact, working alongside a committed Board, Senior Leadership Team and wider community of clinicians, researchers and pharmaceutical partners.
As our next Chief Executive, you will
- Define and deliver the MPS Society’s strategic vision.
- Provide confident oversight of governance, finance, compliance and reporting.
- Effectively manage the operational alignment between the MPS Society and RDRP.
- Always keep the members and family voice at the heart of strategy, service design and decision-making.
- Build and maintain senior-level relationships with statutory bodies, government agencies, pharmaceutical partners, clinical expert centres and other key stakeholders to support the Society’s objectives, influence policy and practice, and protect its professional reputation.
- Act as a visible and credible public voice to raise awareness, improve visibility, support, treatment access and outcomes for people affected by MPS, Fabry disease and related conditions.
- Collaborate with other rare disease bodies, patient organisations and other key audiences.
- Lead and empower the senior leadership team through effective delegation, early involvement in strategic discussions, clear accountability and support for individuals to flourish.
- Encourage an open, supportive work environment allowing creativity and building staff confidence.
- Help shape the future of the MPS Society.
About you
- Self-motivated, with the drive to lead the organisation through a period of change and transition.
- Unquestionable probity and personal integrity, given the trust placed in the CEO by families, trustees and partners.
- Exemplary written and verbal communication skills, able to convey complex scientific and clinical information to audiences ranging from clinicians to families with no prior knowledge of MPS disorders.
- Strong self-awareness, with insight into their own leadership style and impact on others.
- Emotional resilience, able to sustain performance while supporting a community facing life limiting conditions.
- A collaborative and empowering leadership style, able to build trust, delegate effectively and help individuals across the organisation flourish.
- Genuine passion for the Society's mission, with a family and member-first ethos.
- Confidence to build relationships across a wide range of stakeholders, from beneficiaries and Trustees to politicians, media and pharmaceutical partners.
- A proactive, positive approach, comfortable reacting to change and organising their own work to meet deadlines.
- Confidence speaking publicly on behalf of the organisation and the people it represents.
Why join us?
A close-knit, values-led culture. With just over thirty staff across the Society and RDRP combined, this is a place where the CEO can know the team personally, work closely with families day-to-day, and see the direct results of decisions rather than managing at a distance through layers of bureaucracy.
- Genuine autonomy to shape direction. The Board is explicitly looking to the new CEO to bring fresh thinking on technology, AI, and digital tools, and to give real freedom to modernise fundraising, services, and engagement rather than simply maintaining what already exists.
- A stable foundation to build from over forty years of track record, trusted relationships and a strong national reputation mean the incoming CEO can focus energy on vision and growth rather than firefighting or rebuilding credibility from scratch.
- Proximity to cutting-edge science: the Society's close relationship with RDRP gives the CEO regular exposure to advances in rare disease research and treatment access, while day-to-day research leadership sits with the RDRP Managing Director, allowing the CEO to focus on strategy, people and sustainability.
- A high-visibility, high-influence platform. Regular contact with government, pharmaceutical companies, clinicians and international rare disease bodies offers strong opportunities to build a public profile and personal network well beyond the charity sector.
- A team that already shares the mission. Staff are described as passionate about the Society's aims, and as having a family-first ethos, so the new CEO inherits a culture to lead and empower rather than one that needs to be built from the ground up.
- Work with a different kind of return. Beyond salary and career progression, this role offers the less tangible reward of knowing that strategic and financial decisions translate, into better support for families facing some of the rarest conditions in the country.
Benefits
Join us and you will be working for a caring charity offering:
- A competitive salary
- Generous annual leave
- Extra leave between Christmas and the New Year
- Contributory pension
- Life assurance (subject to the conditions of the scheme)
- Employee assistance programme offering support 24/7
Further information
The successful candidate must be eligible to work in the UK.
The main duties, responsibilities and requirements of this role can be viewed in the job description on our website.
Salary to be agreed depending on experience and will be pro-rata for part time hours.
This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.
This senior role requires flexibility in working hours and location. It is primarily offered on a hybrid basis with a minimum of 2 days in our Amersham, Buckinghamshire, office each week. As part of the role, UK and overseas travel is necessary, which may on occasion include early morning and/or evening working and sometimes overnight stays. We have policies in place to ensure that any unsociable hours worked over the weekend are fairly compensated through TOIL.
This role will require an Enhanced Disclosure and Barring check (DBS) details of which can be found in the job description.
For an informal discussion about the role or the work of the MPS Society, please contact Dr Fiona Stewart. Contact details can be found on the full job description. Kindly note, meetings with other relevant people will be available to shortlisted candidates at interview stage.
Please include your CV with a supporting statement of no more than 800 words. Your supporting statement should include an answer to the question below:
The MPS Society supports individuals and families affected by mucopolysaccharidoses (MPS) and related disorders. What interests you about coming to work in this area, and what motivates you to contribute to supporting individuals and families affected by these conditions?
To transform lives through specialist knowledge, support and advocacy, and research.
The client requests no contact from agencies or media sales.
We are seeking an experienced, inspirational and forward-thinking Head of Dog Training & Client Services to lead one of the charity's most important service areas.
Reporting directly to the Chief Executive Officer and forming part of the Senior Leadership Team, this role provides strategic and operational leadership across our Training Department, including Puppy Development, Dog Supply, Instructor Services and Client Services functions.
This is an exciting opportunity for a motivated individual to shape the future of our training and client services, lead a dedicated team of professionals, and ensure the highest standards of support for both our beneficiaries and assistance dogs.
As Head of Dog Training & Client Services, you will be responsible for the overall leadership, performance and development of the Training Department.
You will work closely with senior staff to ensure the successful delivery of our assistance dog programmes, while driving continuous improvement, innovation and organisational growth.
The role combines strategic leadership with operational oversight and is ideal for someone who is passionate about achieving excellent outcomes for both people and dogs.
To provide assistance dogs to support those with disabilities and long-term medical conditions leading to safer and more independent lives.
About School of Hard Knocks
School of Hard Knocks (SOHK) is one of the UK’s leading education charities, working in 29 secondary schools across England, Scotland, and Wales. Using rugby as a key delivery tool, we support young people who are struggling to engage in early secondary education - often because of anxiety, low confidence, disrupted home lives, or behavioural challenges rooted in trauma. For many of the children we support, life has already brought more hardship than most adults experience in a lifetime. Our purpose is clear: to help young people facing complex challenges break the cycle and move towards a safer, stronger, more hopeful future.
The SOHK Schools Programme is a two-year intervention working with cohorts of around 20 pupils from Year 7 through to Year 9. Pupils are selected by the school and are typically among the hardest to reach young people. Each week, we deliver half a day of rugby training and classroom sessions built around our 3Cs framework, covering topics such as growth mindset, goal setting, and decision-making, alongside monthly one-to-one sessions with every pupil. The programme’s impact is evaluated by SOHK staff, teachers, parents, and the pupils themselves.
90% of our participants report feeling more confident and more engaged with school after taking part, with long-term effects on attendance, attainment, and life outcomes. Find out more about our Schools Programme.
Since 2023, SOHK has been proud to partner with Impetus, a charity that invests in and supports organisations helping young people from disadvantaged backgrounds succeed. This partnership combines investment with strategic and organisational development support, helping to strengthen our impact and set SOHK up for sustainable growth.
We are proud to be delivering long-term programmes that meaningfully reach hundreds of young people each year - but the societal need is vast. Our ambitious four-year strategic plan targets growth, aiming to bring our impactful programme to hundreds more young people each year.
“Despite the usual challenges that every education or sport for development charity faces, School of Hard Knocks really is unique. It is not so much what we deliver at a programme level (which is of course brilliant) but who we are as a team. If you are a values-led leader and love the idea of ‘team’, then School of Hard Knocks is the place for you.”
- Ken Cowen, Founder and outgoing CEO
The Role
The CEO is the public face and leader of SOHK, responsible for the overall strategic direction, vision, and management of the charity - ensuring SOHK meets its mission and strategic objectives while maintaining strong relationships with Trustees, staff, supporters, and the wider SOHK community. We’re looking for a mission-driven charity leader and effective fundraiser, capable of building a sustainable growth model.
Strategy and Direction
● Be the face and voice of the charity - its principal ambassador
● Lead the development and periodic review of SOHK’s strategy with the Trustees and Senior Management Team
● Translate the 2026-30 strategy into organisational priorities, plans, and goals
● Ensure safeguarding, wellbeing, and the lived experience of young people remain central to every decision and growth plan
Programme Delivery, Quality and Impact
● Hold a high bar for programme quality and outcomes for young people
● Line-manage and support the Director of Programmes, working with delivery teams and partners to build a world-class, evidence-based intervention
● Ensure SOHK can evidence the impact of its programmes, with insights feeding back into constant improvement
Income Generation, Fundraising and External Relations
● Lead income generation across trusts and foundations, corporate partnerships, individual giving, and challenges and events
● Line-manage and support the Head of Fundraising in executing a comprehensive fundraising strategy
● Hold senior relationships with funders and partners, building SOHK’s brand, reputation, and profile
Leading People, Culture and Operations
● Build and lead a high-performing Senior Management Team
● Foster a positive, inclusive, high-performing culture aligned with SOHK’s values
● Line-manage and support the Director of Finance & Operations, ensuring operational excellence
Governance and the Board
● Act as the primary link between the organisation and the Trustees
● Attend all Trustee meetings (held quarterly) and provide timely, accurate reporting
● Ensure compliance with all legal, regulatory, and Charity Commission requirements
About You
Essential
● Proven senior leadership experience in the charity, education, youth, or social impact sector - whether as CEO or as part of an executive team - including working directly with a Board of Trustees
● Demonstrated success in building or significantly growing an organisation, programme, or initiative
● A collaborative and values-led leadership style, with the ability to inspire trust, hold people to account, and build high-performing teams
● Strong track record of income generation, including securing significant funding from trusts, foundations, corporates, or major donors
● Experience of financial oversight, budgeting, and organisational planning at a senior level
● Strategic thinker, able to translate vision into clear plans and delivery
● Strong relationship-builder and communicator, confident with a wide range of stakeholders
Desirable
● Previous charity CEO experience - a bonus, but not essential; we know brilliant candidates come from a wide range of backgrounds
● Direct classroom, youth work, or education leadership experience
● Knowledge of the UK education system and youth policy landscape
● Experience of scaling a multi-site delivery organisation and working with local authorities
Personal Attributes
● Deep commitment to improving outcomes for young people, especially those facing disadvantage
● Resilient and persistent, able to work under pressure and navigate setbacks
● Collaborative, open, and reflective leader who seeks feedback and learns from it
Terms of Appointment
Contract type
Full-time, permanent
Location
Greater London, with offices in Edinburgh & Cardiff
Salary
£85,000 – £90,000 per year + £5,000 PRP
Reports to
Chair of the Board of Trustees
Direct reports
Director of Programmes; Head of Fundraising; Director of Finance & Operations
Travel
Regular UK travel, primarily to Edinburgh and Cardiff. Occasional evenings for stakeholder engagement and fundraising events
Trustee meetings
Quarterly, in London, in the evening, plus ad hoc subcommittees
The client requests no contact from agencies or media sales.
Gendered Intelligence is seeking an exceptional leader to serve as its next Chief Executive. This is a rare opportunity to lead a nationally respected, trans-led organisation with real influence on policy, professional practice and the lives of trans, non-binary and gender exploring people across the UK.
The next Chief Executive will inherit strong foundations: an experienced and committed team of just under 40 people, a distinctive and trusted public profile, and a range of services that reach communities, professionals and institutions across the country. With income of around £1.5–2m, the next Chief Executive will lead the organisation through its next phase of development at a time when that leadership matters enormously.
The role offers the chance to shape strategic direction, open new partnerships and income streams, and contribute to national conversations on trans equality and human rights, while working alongside people who are deeply committed to the mission and to each other.
We are looking for someone who combines strategic clarity with operational grounding, who leads with calm and consistency, and who understands both the privilege and the responsibility of this role. We will be honest with candidates about what the role involves, and we expect the same in return.
Full details of the role can be found on our website and in the attached recruitment pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job title: Executive Assistant and Projects Coordinator
Contract: Part Time/4 days per week or full-time/5 days per week if preferable. Flexibility regarding working pattern. Permanent contract.
Salary: Up to £25,584 (4 days per week) and £32,000 (full time) and depending on experience.
Responsible to: Gestalt Centre CEO
Location: Hybrid working, remotely and in-person at London Kings Cross.
ABOUT THE ORGANISATION
We are the Gestalt Centre, an established not-for-profit therapy organisation supporting the mental and psychological wellbeing of individuals, groups and organisations.
We deliver a range of therapy, personal and professional development courses, alongside therapeutic services.
Gestalt is a relational, humanistic approach that helps people build meaningful relationships, navigate change and lead fulfilling lives.
Our work is grounded in the values of diversity, equality and inclusion; kindness, respect and working collaboratively together.
ABOUT THE ROLE
Purpose and Offer
We are looking for a highly organised, people-oriented Executive Assistant and Projects Coordinator to support our CEO and the workstreams she leads. This is a varied and rewarding role combining executive support, project coordination, governance and organisational development.
You will work closely with senior leaders and colleagues across teams, with strong support and opportunities to develop.
✔ Join a welcoming, purpose-led and dynamic organisation with collaborative, human-centred ways of working.
✔ Work closely with our CEO and Leadership Team in a varied role.
✔ Access coaching, support and development opportunities to grow professionally.
✔ Join the Gestalt Centre – a beacon of excellence in the therapy world.
✔ Enjoy significant flexibility and autonomy, hybrid working and an accessible central London location.
Areas of Work and Responsibility
Executive support to the CEO
· Provide administrative support to the Gestalt Centre CEO, ensuring effective diary management, scheduling, and administration of commitments.
· Organise and coordinate meetings, including supporting the drafting of agendas, collating papers and ensuring all necessary information is available in advance.
Leadership and governance coordination and support
· Coordinate Leadership Team, Board and sub-committee meetings, ensuring smooth end-to-end administration.
· Prepare, collate and circulate papers, working with the CEO and Leadership Team to ensure accuracy and timeliness and maintain good records.
Workstreams and projects coordination
· Coordinate and support projects and workstreams led by the CEO, including the short courses programme, marketing campaigns, organisational policies, business development and fundraising activities.
· Act as a central point of contact for cross-team activities and support priority initiatives by coordinating meetings, actions and follow-ups.
· Liaise with the CEO and Leadership Team to maintain workstream plans, tracking priority actions and progress.
Administration, systems and information management
· Maintain effective filling, records and document management systems.
· Support organisational databases and digital systems, and produce and format documents, presentations and reports as required.
Communication and stakeholder support
· Support internal and external communications on behalf of the CEO, ensuring tone, clarity and accuracy.
· Build and maintain effective working relationships across the organisation.
· Provide a professional and responsive point of contact for queries directed to the CEO’s office.
PERSON SPECIFICATION
Education, Knowledge, Skills and Experience
· Educated to degree level or equivalent, with good numeracy and literacy skills.
· Experience providing executive or senior administration support to senior leaders, managing priorities and coordinating activities in a dynamic, busy environment.
· Experience coordinating projects, workstreams or organisational initiatives, including tracking actions, timelines and delivery.
· Strong organisational and planning skills, with excellent attention to detail.
· Excellent written, verbal communication and interpersonal skills.
· Confidence using databases, digital systems and information management processes.
· Able to work collaboratively and independently, using own initiative.
· Preferably experience working in a not-for-profit, charity, educational or therapy setting.
Personal and professional attributes
· Flexible, proactive and solutions-focused, working with kindness and respect.
· Calm, confident and adaptable, with the ability to anticipate needs and work with tact, diplomacy, discretion and integrity.
· Reliable and resilient, able to work effectively both as part of a team and independently with minimal supervision.
· Comfortable working remotely and happy to be in the office once or twice a week.
For a full job describtion, please see the document attached. And if it sounds like you - we'd love to hear from you!
OUR VISION is a world were meaningful and fulfilling relationships lead to wellbeing and positive change in people’s lives.
The client requests no contact from agencies or media sales.
User Support Officer
We are seeking a detail-focused User Support Officer to deliver high-quality support across mySociety’s digital public services.
Position: User Support Officer
Salary: £28,000 to £30,000 FTE, pro rata
Location: Remote, UK-based
Hours: Part time, 25 hours per week, 5 hours per day across 5 days
Contract: Permanent
Closing Date: Tuesday 15 September 2026
About the role
This is an opportunity to join mySociety, a purposeful charity creating digital services that help break down barriers to democratic participation.
You will provide frontline user support across key citizen services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem, as well as managing incoming enquiries to mySociety.
You will manage a varied and high-volume caseload, ensuring users receive timely and effective support while recognising sensitive, high-risk or legally significant cases and escalating them appropriately.
Key responsibilities include:
· Managing, triaging and prioritising incoming enquiries across multiple digital services
· Providing clear and sensitive guidance to users, including those in difficult or complex circumstances
· Identifying safeguarding, data protection, legal or other high-risk issues
· Following enquiries through to resolution and maintaining accurate records
· Managing multiple open enquiries while keeping track of relevant statutory deadlines
· Identifying recurring issues and contributing to service improvements
· Updating help pages, internal guidance and standard responses
· Working collaboratively with technical and non-technical colleagues
About you
You will be a proactive self-starter with excellent judgement, organisation and attention to detail.
You will have:
· Experience providing user support within an online, digital or information-intensive environment
· Experience managing a high volume of enquiries
· Ability to recognise sensitive or high-risk cases and take appropriate action
· Familiarity with data protection principles in a support or case-handling setting
· Strong written communication skills with a clear and empathetic approach
· Confidence working independently and knowing when to escalate
· Ability to work effectively within a remote team
Experience using helpdesk systems such as Freshdesk or Zendesk, supporting digital public services, or contributing to user guidance or knowledge bases would be advantageous.
About mySociety
mySociety is a small, purposeful charity creating and running digital services that support democratic participation and help people take action and drive meaningful change.
The team is digital-first and entirely remote, with colleagues able to work from anywhere in the UK and coming together for quarterly in-person team meetings. Flexible hours and co-working arrangements can also be discussed.
Other roles you may have experience of could include: User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Digital Support Officer.
💰 Salary: £31,714
📆 Contract: Permanent, full time
We also offer:
- 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
- Enhanced maternity, paternity and adoption pay policy
- Private GP Service
- Salary sacrifice schemes for gym, bicycles, annual leave buying, and nursery/childcare
- Free premium Headspace membership
- Financial, life and leadership coaching
- Life Assurance policy of 3x annual salary
- Access to free online, in-person or telephone therapy
📍 Location: Head office (Fivefields, 8-10 Grosvenor Gardens, London) and some site travel 1-2 days per week, the remaining from home.
🕑 Hours: 9:00am – 5:00pm. We welcome flexible working requests from day one.
Role & Responsibilities
We're looking for an organised, proactive and people-focused individual to join our People & Organisational Development team. This is a brilliantly varied role that offers the opportunity to make a real impact across the organisation. You'll be a key point of contact for colleagues, volunteers and managers, supporting everything from recruitment, onboarding and employee wellbeing to volunteer development, learning and development, and organisational projects.
Working within a dynamic team with a broad remit, you'll gain exposure to traditional HR, organisational development, volunteering and organisational operations. You'll also support a range of systems and processes that help the Trust run effectively, including people technology, digital platforms and emerging AI-enabled ways of working.
If you're someone who enjoys building relationships, improving processes, solving problems and helping people thrive, we'd love to hear from you.
You'll be involved in:
- Supporting the full employee lifecycle, from recruitment and onboarding through to learning, development and employee engagement initiatives.
- Acting as a first point of contact for HR queries, providing excellent support to managers and colleagues across the Trust.
- Coordinating and developing our volunteer programme, helping volunteer managers recruit, engage and support volunteers.
- Maintaining and improving key people, volunteer and organisational systems, ensuring data is accurate, compliant and useful
- Supporting organisational projects across areas including wellbeing, culture, volunteering, technology, AI and continuous improvement
- Helping ensure our people and organisational operations run smoothly, contributing to an excellent experience for employees and volunteers alike.
Our ideal People & Organisational Support Officer
- Experience in either an HR/ People related role, or within a volunteer coordination role within a charity
- Highly organised with excellent attention to detail and the ability to manage a varied workload
- Confident using digital systems and technology, with a willingness to learn new platforms and ways of working.
- A proactive problem solver who enjoys improving processes and finding practical solutions.
- Excellent communication skills and the ability to build positive relationships with a wide range of people.
- A genuine enthusiasm for supporting people, volunteers and organisational success.
- Commitment to London Wildlife Trust's mission, values and approach to equality, diversity and inclusion.
(Please see the job description for the full list of responsibilities and person specification.)
Closing Date: 14th September 2026 at 9am
Interviews: Are scheduled to take place week commencing 21st September and reasonable adjustments will be offered to all candidates.
Does this sound like you? We’d love to hear from you!
Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London’s wildlife, we recognise that our team must better reflect and represent all of London’s diverse communities. Find out more about London Wildlife Trust’s commitment to Equality, Diversity, and Inclusion here: https://www.wildlondon.org.uk/jobs.
We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding here: https://www.wildlondon.org.uk/safeguarding.
REF-230582
Harris Hill is delighted to be recruiting for a Facilities & IT Support Officer on behalf of a well-established charity. This is a varied, hands-on role supporting the smooth running of the organisation's office, ensuring colleagues have a safe, efficient and well-maintained working environment while providing first-line IT support.
Key responsibilities
- Manage day-to-day office facilities and liaise with suppliers and contractors.
- Provide first-line IT support and coordinate with external IT providers.
- Support health & safety, office compliance and workplace wellbeing.
- Set up IT equipment and accounts for new starters and leavers.
- Maintain office equipment, meeting rooms and workplace resources.
- Identify opportunities to improve operational processes and office efficiency.
About you
You'll bring:
- Experience in facilities, office management or IT support.
- Strong organisational and problem-solving skills.
- Good Microsoft 365 and general IT knowledge.
- Excellent communication and stakeholder management skills.
- A proactive, customer-focused approach with great attention to detail.
- This is an excellent opportunity to join a collaborative, purpose-led organisation in a role where you'll make a real impact on the day-to-day experience of staff and visitors alike.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Permanent with funding until 31st March 2028
28 hours a week
£18,505.60 pro-rata
Location: Chelmsford, Essex (Office Based)
Benefits include but not limited to:
-36 days' annual leave (pro rata for part time roles), inclusive of flexible bank holidays, increasing with length of service
-Enhanced maternity/paternity leave
-We match up to 8% pension
-Free counselling service
-Opportunities to develop and widen your skills
-2 days of paid volunteering time per annum to support another part of the organisation
About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.
Our Youth Impact domain creates impact for children and young people. With highly skilled and experienced staff working across England and Wales, we provide direct support to children, young people, parents and carers, as well as conduct research and influence Government to make changes. We also provide training for professionals. Our value driven team change the lives of children in this country for the better — and with your help and expertise, tomorrow we can support even more.
About the role:You'll play a key part in supporting the operational management of our services in the Essex by providing high quality business administration support.
We're looking for an efficient and well organised Business Administration & Support Officer with the ability to support our services to make a real impact in the lives of children and young people.
Key skills and experience:
The required skills and competencies for this role are:
-The ability to prioritise and manage own workload (essential).
-The ability to work confidently alone and as part of a team (essential).
-Previous experience of working in an administrative position in a paid or voluntary capacity (essential).
It would also be an advantage if you have any of the following skills and competencies:
-Level 2 admin based qualification (desirable)
-Understanding and working knowledge of data protection.
-Previous experience of communicating with members of the public, as service users or customers, in a paid or voluntary capacity (desirable).
Closing date: Midnight on Sunday 20th September 2026Interview date: Tuesday 29th September
The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 5 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.
AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.
We’re looking for someone inspirational, approachable, open-minded, with great communication skills and a genuine passion for supporting people experiencing mental health difficulties, their families, friends and their carers to live their best lives.
If this sounds like you, we’d love to hear from you.
As our current CEO prepares for retirement, we are looking for someone new to lead our organisation with the kindness and professionalism we’re known for.
For more than 30 years, Pembrokeshire and Carmarthen Mind has supported people across the Pembrokeshire and Carmarthen Local Authority areas and the Hywel Dda University Health Board region.
Mental health challenges affect people from all walks of life, and the need for accessible, person-centred support continues to grow. Conditions such as anxiety, depression, and other long-term mental health difficulties remain some of the most common health issues faced by individuals, families, and communities.
Compassionate, local mental health support can make a meaningful difference, we help people build resilience, maintain independence, and find hope during difficult times.
Across the UK, many people experience significant impacts on their daily lives, relationships, and wellbeing because of mental health problems. The wider effects on families, carers, and support networks can also be profound, highlighting the importance of early help, ongoing support, and community-based services.
Who we’re looking for:
- We’re looking for an experienced, confident and compassionate leader who can balance people, purpose and performance.
- You will be responsible for implementing the organisation’s strategy, as set by the Board of Trustees, leading staff and volunteers, overseeing services and finances, and ensuring strong governance and compliance.
- You’ll need strong knowledge and understanding of NHS and Local Authority structures, as well as health and social care legislation in Wales.
- You will maintain our welcoming, inclusive culture while planning for the future by identifying opportunities, building new partnerships and income streams, managing risk, and ensuring the charity’s financial sustainability.
- You will be a great listener, ensuring that our community feels heard. You will amplify their voices locally, regionally and nationally. These views will also inform the design, development and delivery of all our high-quality services
Application Resources
For Job Role specifics and more about us please see our CEO Recruitment Pack
Application Instructions
Ready to lead?
If you are interested in becoming Pembrokeshire and Carmarthen Mind’s next permanent Chief Executive Officer, please complete our application form and attach your CV. The application form can be found on our website.
For Full Application Instructions and more about us please see our CEO Recruitment Pack
Closing date for this role will be at 12:00 midday on 30/09/26
Interviews for this role will be held on week commencing 19/10/26
The client requests no contact from agencies or media sales.
PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team.
About the role
This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time
• Build and manage an individual giving programme.
• Support and build upon the community fundraising activity
• Develop persuasive campaigns, cases for support and donor communications.
• Maintain the CRM and utlise it to its full potential
• Keep accurate records, forecasts and pipeline reports.
About you
You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.
Why join us?
This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.
For an informal discussion and to find out more about the opportunity please visit our website
Every person with PWS community has access to high quality care, opportunity and support to overcome the challenges of PWS



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Grants Compliance Officer plays an important role in supporting the effective financial management and oversight of AmplifyChange's grant portfolio. Working as part of the Grants Compliance Team, you'll help ensure grant funding reaches our Grantee Partners, is used for its intended purpose and is managed in line with our compliance and donor requirements.
Reporting to the Grants Compliance Manager, you'll lead the financial management of your own portfolio of grants, supporting due diligence assessments, reviewing financial reports and budgets, monitoring compliance, and helping to strengthen the financial management capacity of Grantee Partners. You'll work closely with colleagues across the Grants Support Team, Finance, Operations and Learning, Monitoring and Evaluation, providing practical advice and support throughout the grant lifecycle.
AmplifyChange is a bilingual fund, and this role has a particular focus on supporting French-speaking Grantee Partners across Africa, South Asia and the Middle East and North Africa (MENA) region. Fluency in spoken and written French is therefore essential.
This is a varied and rewarding role that combines financial analysis, relationship management and organisational strengthening. You'll build trusted relationships with Grantee Partners while helping to safeguard grant funding and support the delivery of high-quality projects.
The role includes some international travel to visit Grantee Partners and support compliance activities will be required.
MAIN RESPONSIBILITIES
Grant Compliance and Financial Management
You'll support effective financial management and compliance across your grant portfolio by:
- Managing a portfolio of approximately 100–120 grants.
- Reviewing and approving project budgets, providing detailed feedback and guidance to Grantee Partners.
- Reviewing and approving financial reports, providing advice on budget management, exchange rates and financial compliance.
- Supporting Grantee Partners with budget revisions where required.
- Reviewing documentation relating to due diligence recommendations, supporting ongoing compliance and organisational strengthening.
Due Diligence and Risk Management
You'll help safeguard AmplifyChange's funding by:
- Supporting funding round processes, including financial eligibility checks, initial financial assessments, due diligence and operational support.
- Carrying out light-touch and full due diligence assessments of prospective and existing Grantee Partners operating in diverse and complex contexts.
- Analysing due diligence findings and making recommendations to strengthen organisational systems and financial controls.
- Carrying out expenditure verification and identifying potential instances of fraud or financial irregularity.
- Reviewing organisational policies, audited financial statements and project audit reports to assess compliance and financial risk.
Partner Support and Capacity Strengthening
You'll build trusted relationships with Grantee Partners and strengthen their financial management capacity by:
- Acting as the first point of contact for financial management and compliance queries within your grant portfolio.
- Providing technical advice and guidance to support effective financial management and compliance.
- Designing and delivering webinars and organisational strengthening sessions on financial management, reporting, due diligence and grant compliance.
- Conducting compliance monitoring visits and delivering compliance sessions during in-country partner convenings.
- Supporting our online Grantee Partner community through the Circle platform.
Collaboration and Continuous Improvement
You'll work collaboratively across AmplifyChange to support effective grant management and continuously improve our processes by:
- Working closely with the Grants Support Team, Finance, Operations and Learning, Monitoring and Evaluation teams throughout the grant lifecycle.
- Supporting the Grants Compliance Manager with donor reporting, monitoring and evaluation, and other organisational priorities.
- Contributing to the ongoing development and improvement of grant management systems, processes and ways of working.
- Sharing learning and feedback to strengthen compliance practices and improve the experience of Grantee Partners.
PERSON SPECIFICATION
We're looking for someone who is organised, collaborative and committed to supporting effective grant management. You'll have excellent attention to detail, strong financial and analytical skills, and the confidence to build positive working relationships with Grantee Partners and colleagues across AmplifyChange. You'll be comfortable managing your own workload, working across multiple priorities and contributing to a purpose-driven organisation.
Essential
- Sensitivity to, and support for, the values and general aims of AmplifyChange.
- Fluency in spoken and written French.
- Experience in a finance, grants, audit or risk management role, including experience of due diligence, financial reporting or compliance.
- Educated to A-level or equivalent.
- Strong IT skills, including Microsoft Office and advanced Excel
- An interest in working within the international development and sexual and reproductive health and rights sector.
- Experience of working in a collaborative team environment and building effective relationships across diverse teams.
- Excellent interpersonal and communication skills, with the ability to work effectively with people from a wide range of cultural backgrounds.
- Good financial awareness, analytical skills and excellent attention to detail.
- Ability to manage a varied workload, prioritise effectively and meet deadlines.
- Ability to use initiative and apply a proactive, solution-focused approach to work.
- Self-motivated, with the ability to work independently as well as collaboratively.
- Willingness and ability to undertake international travel.
Desirable
- Experience of working in a charity, grant-making or not-for-profit organisation.
- Experience of grants management systems, with Fluxx experience advantageous.
- Experience of working in sexual and reproductive health and rights and/or international development.
- Experience of working with organisations across Africa, South Asia and/or the Middle East and North Africa (MENA) region.
- Educated to degree level or equivalent.
- Fluency in Arabic, Hindi, Urdu, Portuguese or another language relevant to the fund.
WORKING ARRANGEMENTS
Reports to the Grants Compliance Manager.
This is a full-time role (37.5 hours per week).
Some international travel to visit Grantee Partners and support compliance activities will be required.
AmplifyChange operates a hybrid working model, with at least one day per week based in our Bath office. Requests for flexible working arrangements will be considered.
Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK.
SALARY AND PACKAGE
Basic salary range £31,000 to £34,000
Holiday 25 days per annum on full time basis
Pension 8% employer contribution
Life insurance Life assurance scheme
Benefits Employee Assistance Program & Health Cash Plan
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.
This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.
You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.
What makes this opportunity different
This role offers more than traditional database administration.
Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.
You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.
What you’ll be doing
You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:
- Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
- Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
- Delivering clear training, guidance and practical support to CRM users
- Managing data imports, cleansing, audits and database administration
- Monitoring data quality and improving how supporter information is recorded
- Working with stakeholders to understand their needs and improve systems and processes
About you
You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.
You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.
You’ll bring:
- Proven ability to learn new systems quickly and develop advanced knowledge
- Strong data manipulation skills using Excel, Access or comparable tools
- Highly developed problem-solving skills
- The ability to investigate data or system issues methodically
- Experience managing several stakeholders and competing requirements
- The ability to draw out requirements and translate them into practical improvements
- Strong communication skills and the ability to explain technical information clearly
- A proactive approach and a high level of initiative
It would be helpful, but not essential, if you have
- Experience of working within a charity
- Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
- Experience using ImportOmatic or a similar data import tool
- Experience designing and delivering systems training
- Experience creating user guidance or process documentation
- Experience supporting CRM adoption or system change
Benefits:
- Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
- 27 days’ annual leave plus bank holidays, rising to 29 days after five years
- A contributory pension scheme with employer contributions of up to 6%
- Life insurance for eligible pension scheme members
- Enhanced maternity and adoption leave and pay
- Employee assistance and confidential counselling services
- Flexible working options
- Subsidised on-site canteens
- A bright, modern Chelsea office close to South Kensington station
- The technology and equipment needed to work effectively from home
Our Commitment to Inclusion
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.

