Supporting officer jobs

Head of External Engagement

Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.

As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.

Key responsibilities include:

• To lead, manage and report on the work of the External Engagement team.

• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.

• To oversee delivery of our first ever Fundraising Strategy.

• To be the charity’s principal Press Officer, and to support the Chief Executive

• as the charity’s principal spokesperson.

• To oversee the charity’s growing programme of events.

If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!

Volunteer Development Officer

Salary: £26,000 per annum

Hours: 37.5 hours per week (office-based role)

Location:         North Leeds – LS17

Benefits:          Pension, Employee Assistance Programme, Smart Health, Jewish High Holy days = additional paid annual leave, Free DBS, option to join healthcare scheme, 2pm Friday finish.

***Sponsorship is NOT available for this position***

​

About Us

For over 145 years, Leeds Jewish Welfare Board (LJWB) has been a cornerstone of care and compassion in North Leeds. We’re one of the region’s most established social care charities, supporting over 1,000 people every month through a wide range of community and registered care services.

Volunteers are the heartbeat of our organisation — nearly 240 strong and growing! Whether it’s lending a listening ear, helping with events, or offering practical support, our volunteers make a real difference every day.

​

Role Summary

Are you a people person who thrives on human connection, live for a well-organised spreadsheet, and believe that volunteering can change the world? ​Do you love bringing out the best in others? Then we want YOU to be our next Volunteer Development Officer.​

​

As our Volunteer Development Officer, you’ll be the driving force behind our volunteer programme — recruiting, training, and supporting a diverse team of volunteers who help us positively change lives.​​

​

Key responsibilities

• Recruiting volunteers from all walks of life to reflect our inclusive community
• Managing onboarding including DBS checks and references
• Creating engaging campaigns to attract new volunteers
• Designing and delivering training that’s informative and inspiring
• Checking in regularly with volunteers to ensure they feel supported and valued

​

​​​​Requirements​

• Experience in volunteer management or community engagement
• A confident, enthusiastic communicator — both written and verbal
• Top-notch organisational skills and attention to detail- think smooth systems, tidy records, and zero chaos
• Comfortable using Microsoft Office and volunteer database systems

​

​How to Apply

​C.V.’s are accepted however we advise you take a minute to have a look at the job specification link below so you can evidence the essential criteria for the role.​

​The closing date for applications is Monday 24 November 2025 at 12:00pm (midday)

The vacancy may close earlier once a suitable applicant is found.

If you are shortlisted you will be contacted directly, if you do not hear from us within 3 weeks of the closing date, it can be assumed that unfortunately, your application was unsuccessful on this occasion.

​

LJWB is committed to making any necessary reasonable adjustments to the job role and the working environment so that disabled people have access to job opportunities or current employees can continue to work should they develop a disabling condition.

​

All job applications are retained for 3 months and your data is used for recruitment purposes only. Please inform us if you would like your application destroyed before this time by contacting LJWB 

​

Please note we will only consider applications from candidates who are eligible to work in the UK and all appointments are subject to receipt of satisfactory references & DBS (Disclosure & Barring Service) check.

No agencies

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

Application deadline: 24th November at 9am GMT.

Age UK is hiring a Portfolio Support Officer! This role will support the delivery of funded programmes, projects and activity, providing support across a portfolio of activity linked to the delivery of services and projects across the Age UK Network.

You'll be supporting with elements of activity and reporting across multiple areas, providing support to the wider Delivery team with communications, general administration, project administration. You will likely play a role in supporting activity reporting, working with colleagues in the Delivery team to contribute to status and performance reporting.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently at least once a week and may involve travel across the UK. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Please note this role is being offered as a Fixed Term Contract ending 5th October 2026.

Last date for applications Tuesday 18th November 2025.

Age UK internal grade: 7L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Co-ordinating activities to ensure projects and work programmes are delivered on time and on budget. A, I
• Communicating, both in writing and verbally, with a range of stakeholders. A, I
• Building and maintaining relationships with internal and external stakeholders to meet objectives. A, I
• Managing large volumes of communications through multiple channels, including emails, Microsoft Teams, phone calls. I
• Organising meetings and planning and delivering activity to agreed quality standards. A, I
• Experience in preparing governance and progress reports across different streams of activity, projects and programmes. A, I

Skills and knowledge

• Excellent organisational skills and proven ability to track progress of deliverables. A, I
• Excellent IT skills, in relation to Microsoft packages, which should be proficient at a high level. A
• Excellent oral and written communication skills including the ability to report on progress in writing and verbally. A, I

Personal attributes

• Confident dealing with people from different levels and backgrounds. I
• Able to work flexibly as part of a team. I

Great to Have's:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of uploading and maintaining content on intranet and internet sites. I
• Experience of delivering services, or working in a similar environment, with older people. I

Skills and knowledge

• Understanding of the issues facing older people. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

About The Creighton Centre

For over 100 years, The Creighton Centre has supported older and vulnerable people, and adults with disabilities, from our base in Fulham. Our aim is to help people live safely and independently in their own homes and to feel part of their community.

About the Role

We’re looking for a motivated and organised Business Support Officer to join our friendly, committed team. This is a varied and rewarding role, providing administrative support across our Care & Repair, Safer Homes, and Community Centre services.

You’ll help keep things running smoothly, from handling client referrals and liaising with contractors, to supporting community activities and maintaining good communication across the organisation. It’s a great opportunity to play a key role in a local charity that genuinely changes lives.

About You

We’re looking for someone who:

• Enjoys being busy and takes pride in being organised and reliable.
• Has excellent communication and IT skills.
• Can work well both independently and as part of a small, supportive team.
• Is patient, empathetic, and able to communicate well with people from all backgrounds.

Why Join Us?

• Be part of a community charity making a real difference.
• Join a welcoming and supportive team with strong shared values.
• Enjoy flexible working hours and a role with real variety.

How to Apply

Please apply via CharityJob by clicking on the 'apply' button.

Include your CV and a short cover letter showing how you meet the person specification.

Closing date: Friday 14 November 2025

Interviews: Tuesday 2 December 2025

Start date: Early January 2026

Manchester Diocese is seeking a passionate and collaborative Racial Justice Support Officer to help shape and deliver its commitment to racial justice, equality, and inclusion.

The Racial Justice Support Officer will promote the rollout of key initiatives in our racial justice work across the Diocese of Manchester. They will work alongside parishes, mission communities and deaneries, pioneering development and training opportunities, and equipping people to recognise and respond to racism in their contexts.

Key Responsibilities

• Deliver a programme of development and training to help parishes:
- Reflect on and address the impact of racism within their contexts
- Foster a culture of welcome and inclusion for all
- Promote fair and transparent approaches to clergy recruitment and selection
• Collaborate with clergy and Mission and Ministry colleagues to connect parishes with wider learning opportunities
• Build partnerships with external organisations to share learning and best practice
• Liaise with the Church of England’s Racial Justice Unit to make best use of national training resources

The post holder will be a skilled communicator and facilitator, with proven experience of delivering training and development programmes — ideally within the areas of racial justice, equality, or inclusion. They will bring insight, empathy, and the confidence to engage people in thoughtful and sometimes challenging conversations.

An understanding of the Church of England’s structures and culture, safeguarding best practice, and relevant national racial justice initiatives will be an advantage.

The successful candidate will be expected to be sympathetic to, and supportive of, the aims and values of the Church of England.

Learn and grow

Manchester Diocese is committed to nurturing talent and equipping the post holder to thrive. You’ll have access to a diverse range of learning opportunities, from workshops to training sessions, all beginning with our comprehensive onboarding process. In 2024 we were awarded the Investors in People Gold Award.

We are also dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We warmly welcome applications from people of all ages and backgrounds, and especially encourage candidates from Black, Asian, and Minority Ethnic communities to apply.

There is an occupational requirement for the post holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010.

To apply please click the APPLY button. Application should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information.

Closing date: Monday, 24th November 2025 at 5:00pm
Interviews: Monday 8th December at St John’s House BL9 0ND

Location: St John’s House BL9 0ND
Salary: £40,566 (Band 4.3) Spot Grade
Hours: Full Time - 35 Hours per week
Contract Type: Fixed term contract until 30th June 2028

You may also have experience in the following: Racial Justice Support Officer, Equality, Diversity and Inclusion Officer (EDI Officer), Diversity and Inclusion Coordinator, Race Equality Officer, Anti-Racism Officer, Racial Justice Advisor, Community Development Officer, Racial justice, Anti-racism, Equality and diversity, Inclusion and belonging, Social inclusion, Intercultural understanding etc

REF-224 950

Main Purpose of Role:

The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.

Key responsibilities:

Programme Support and General Administration

• Monitor shared inboxes and switchboard calls.
• Respond to ad hoc staff queries and manage incoming post.

• Send initial and closure letters for client cases.
• Track inactive cases and follow up on referral forms.
• Prepare duty rotas, upload referrals and update the country information list.
• Support contract preparation and database maintenance for International Social Workers (ISWs).
• Support feedback collection and documentation.

• Assist with Mailchimp campaigns and mailing list research.

• Upload donations into Salesforce.
• Prepare donor thank-you letters and assist with prospect research.
• Provide general support across departments as needed.

Executive Support

• Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
• Track meeting actions and follow-ups.
• Support minute-taking using ai and ad hoc research tasks.

Training & Learning Support

• Coordinate training calendars and liaise with teams.
• Update training materials and manage Eventbrite pages.
• Provide limited on-the-day training support and monitor certificates and surveys.

Facilities & Office Management

• Order stationery and maintain office tidiness.
• Support logistical tasks such as PAT testing, IT coordination, and office trackers.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Estates Support Officer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £33,666 - £38,000 per annum, depending on experience
• 26 days' annual leave plus public holidays
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for a detail-oriented estates or finance administrator to join our dedicated organisation.

You’ll gain unparalleled insight into the workings of a nationally treasured estate, building meaningful connections with a range of stakeholders while supporting property transactions across some of London’s most iconic and historic green spaces.

What’s more, you will also benefit from a collaborative working environment with access to excellent learning and development opportunities designed to help you flourish in your career.

The Role

As an Estates Support Officer, you will maintain and co-ordinate the day-to-day administrative and financial operations that support the management of our diverse and high-profile property portfolio.

Specifically, you will help keep the estates database accurate and up to date, managing the Estates mailbox as the first point of contact for property-related enquiries, and providing vital support to Estate Managers in the co-ordination of leases, licences and financial procedures.

In addition, you’ll monitor and report on workflow progression, oversee rent collection and financial commitments, and work closely with the Finance team to support invoicing processes and annual reporting requirements.

Additionally, you will:

• Co-ordinate documentation and track compliance with internal property procedures
• Prepare meeting documentation, take minutes, and follow up on actions
• Process ad hoc licences and distribute property-related correspondence
• Support income forecasting and assist with budget preparation
• Maintain the team’s Risk Register and ensure mitigation actions are reviewed regularly
• Represent the Estates team in internal forums and support stakeholder communications

About You

To be considered as an Estates Support Officer, you will need:

• A strong administrative background with experience in estates/property or finance
• Proficiency in Microsoft Office, database management systems, and finance systems
• Excellent attention to detail and a methodical approach to problem solving, data and record management
• Strong communication and negotiation skills with the ability to build rapport with stakeholders
• Highly organised with the ability to manage competing priorities and meet tight deadlines
• Strong report writing, mathematical and analytical skills
• A Level 3 qualification or above in Business Administration, Property Management, Finance or related field (or equivalent relevant experience)
• GCSEs (or equivalent) including Maths and English at grade C/4 or above

Other organisations may call this role Property Administrator, Estates Assistant, Estates Administrator, Estates Finance Officer, or Estates and Property Support Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you want to join us as an Estates Support Officer, please apply via the button shown.

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

Our Volunteer Engagement Department, which the Volunteer Support Officer role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role:

Please read the attached Job Description PDF.

The required start date is Monday 5th January 2026. This is a part-time role of 25 hours per week, working 5 hours per day, Monday to Friday. The set working hours are 09:30–14:30. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.

This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.

Applying for the role:

Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.

Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:

• Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.

• Show your interest and understanding of Chapter One.

Any applications without a cover letter will be discarded.

As part of your application, you will be asked some questions designed to allow you to showcase your data manipulation skills. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.

Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage

Updated on 11th Nov. Deadline for applications: 

23:30 on Monday 17th November. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.

Next steps:

During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by a senior member of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted by the end of Friday 21st November, though we will reach out earlier if we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam. We aim to complete the recruitment process by Friday 5th December.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Are you looking for a better work-life balance? Would you like to work in a vibrant city and make a real difference to people's lives using the problem solving, technical and data skills you've developed in your career so far? 

Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the Northeast to overcome immediate barriers, integrate with the community, and build skills for the future. We're looking for a motivated Data and IT Support Officer to support the work we do. 

Why Join Us 

You will be joining an inclusive and supportive team who welcome people from all backgrounds. What's important isn't your level of education or the opportunities which you have had, it's about you and how you seize the opportunities ahead of you. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. We also offer the following benefits: 

• 28 paid holidays + 8 bank holidays (pro-rata for part-time) 

• 6% pension contribution from Action Foundation 

• Employee assistance programme

• Real living wage 

• 2 paid medical appointment leave days/year 

• Training and development opportunities 

About the Role 

You'll be part of Central Service Team which helps keep essential "back-office" support functions going smoothly (e.g., HR, IT, H&S, Finance, administration) that allow frontline departments to focus on their core duties. Every day, you'll play an important role in keeping systems reliable and data secure. As the go-to person for tech support and data management, you'll ensure everything is accurate, accessible, and safe. 

Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.

Application deadline is 12:00 noon on Monday 1st December 2025 

Interviews are planned to be held on w/c 8th December at Action Foundation, Melbourne Street Newcastle, NE1 2JQ (subject to change) 

Please go to Action Foundation website for a link to the Job Description, Application Form and contact details if you would like an informal chat about the role, or if you would like any support in the application process,

Note:  We reserve the right to close this vacancy early should we receive sufficient applications. 

Location: Hybrid/Remote
Department: Services
Salary: ?£32,580? actual salary
Hours: 35
Contract Type: Permanent

About the Role

We are looking for an ambitious and experienced practitioner to join Become’s Care Advice Service. They will respond to enquiries to our independent national Care Advice Line (CAL), advising children and young people in and leaving care, and professionals and caregivers supporting them, so that young people understand and access their rights, are signposted to specialist support, and feel less alone as they navigate care. They will deliver workshops and advice surgeries in the West Midlands, advising care experienced young people and care leavers to understand their rights.

Location

We are currently hybrid working: our team primarily works from home with in-person attendance and meetings generally expected once or twice per month, usually at our central hot-desking location in Old Street, London. For non-London based staff we will consider hot-desking options near you, if required. This role will deliver regular in-person workshops and advice surgeries in the West Midlands. As such Become is unable to meet the cost of travel for this from other regions, or the accumulation of TOIL for travelling to or from the region. However, any travel required within the West Midlands region for work purposes and required travel to our London office will be reimbursed by Become, as London is not the specified location for this role. We are open to conversations about flexible working arrangements.

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.

How to apply

We ask interested applicants to answer several competency-based questions. Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV and it will be anonymised before review.

To apply for this role, you will need to:

• Provide us with a copy of your CV;
• Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
• Complete the Equity and Diversity Monitoring Form (this is not compulsory, but the information is very useful to us).

If you have any reasonable adjustments you would like us to consider for this recruitment process (either for the application or interview) please advise us on your application form.

The deadline for applications to be received is Tuesday the 18th November @ 11.59pm.

Interview Details

Interviews will have two parts:

• A session with young people;
• A panel interview with Become staff.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place:

• Young people’s panel: Tuesday 2nd December 2025
• Staff panel: Thursday 4th December 2025

Please Note

All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP

REF-224 681

Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits  

Remote Birmingham (remote with some hybrid working)  

Contract: Permanent,  Full time, 35 hours per week (rota basis including evenings and occasional Saturdays). 

Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives. 

About the Role 

As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions. 

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser. 

This role is an excellent way to begin your career at the Money Advice Trust in debt advice and financial support. With comprehensive training and hands-on experience, you’ll gain valuable skills that can lead to progression into a Money Adviser role and beyond. Whether you're just starting out or looking to build a meaningful career helping others, this is a fantastic opportunity to grow and make a lasting impact.

Your key responsibilities will include: 

· Support clients in creating budgets and gathering financial information 

· Maintain accurate records and appointment systems 

· Communicate empathetically and clearly with clients and colleagues 

· Ensure compliance with GDPR and internal quality standards 

About You 

Our ideal candidate will bring: 

· Strong verbal and written communication skills 

· Empathy and understanding of client needs 

· Proficiency in Microsoft Office and remote working tools 

· Attention to detail and good numerical skills 

· Experience in a customer service role 

Don’t worry if you don’t meet every requirement — if you’re excited about the role, we’d still love to hear from you. You may be the right person for this job, or for another opportunity with us. 

What We Offer 

We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too. 

We believe in taking care of our people, and we offer a great range of benefits, including: 

· 29 days annual leave plus bank holidays 

· A contributory pension scheme 

· Flexible hybrid working arrangement 

· Generous life insurance 

· Wellbeing days to support your mental health 

· A healthcare cashback scheme 

· Access to an Employee Assistance Programme 

· Working outside the UK (up to 30 days in a 12-month period) 

· Free on-site gym 

· Enhanced maternity pay 

· A birthday voucher to celebrate your special day 

How to Apply 

We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer. 

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. 

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them. 

Important Information 

We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible. 

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page. 

Our Commitment to Inclusion 

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. 

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds. 

We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.

Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?

If this sound like you, then we'd love to hear from you...

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

The application will ask you for specific evidence of how you have demonstrated each of the below shortlisting criteria. You will need to give examples of each in your application so that the panel can assess your potential based on previous experiences.

Those candidates determined by the panel as meeting or exceeding the criteria based on the written evidence will then be invited to attend a competency based interview and further skills assessment.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Purpose
This is an exciting new role supporting the delivery of the events and partnerships programme within a leading mental health charity.
We are looking for someone with a love for events and a passion for supporting people, who is excited by the prospect of raising funds that make a difference for young people’s mental health. You will be an excellent communicator, highly organised, and able to work on multiple projects concurrently. You will be committed to delivering an exceptional supporter experience for our event participants and corporate and community partners. Experience within the third sector is desirable but not a necessity.
As an Events and Partnerships Officer, your role is to support the planning, delivery and promotion of an exciting calendar of fundraising events, and support our corporate and community partners in their fundraising efforts.

Key responsibilities and duties:

Supporting our events programme

• Supporting the overall delivery of our events programme, working closely with the Senior Events and Partnerships Manager, Head of Fundraising and voluntary fundraising committees.
• Take a lead role on the planning, delivery and evaluation of a number of events within the calendar - which may include budgeting, liaising with third-party event organisers, logistics, risk assessment, promotion, participant engagement and post-event analysis.
• Monitor online fundraising and maintain event income and supporter records in the database, working closely with the Fundraising Assistant and finance team on processing income and invoices.
• Act as a point of contact for our various voluntary fundraising committees, supporting them with their activities, and providing event guidance and administrative support to enable them to deliver successful events and reach income targets.
• Working closely with our communications team, co-ordinate the marketing and promotion of our events programme. This will include: writing copy, building emails, supporting social activity, multi-channel promotion planning and supporter engagement campaigns.
• Collaborate on the design and production of event materials, including the development of event-specific fundraising packs and downloadable resources.
• Represent the Charlie Waller Trust at events as required which will include ad-hoc evenings and weekends for which time off in lieu will be given.

Supporting our partnerships

• Co-ordinate partnerships with community and corporate supporters, building long-term relationships and ensuring that partners feel valued and partnership objectives are met.
• Steward relationships with key people within our community and corporate partners, engaging them with the cause.
• Send fundraising materials (including t-shirts, information packs, etc.) to individual supporters, corporate partners and community groups raising money for us.

General responsibilities and duties

• Ensure that systems and processes are used as expected, and that our database is being updated and utilised as the central source of information.
• Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required.Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.
• Liaise with a wide variety of people and organisations including supporters of the charity, trainers and funders.
• Routine call handling as part of the wider office administrative team.

To apply

If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org
The deadline for applications is 12 noon on Tuesday 18th November 2025.
Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.

You will hear back from us by Friday 21st November, if not before and should you be shortlisted, an interview will take place w/c 24th November and will involve a competency interview along with a short presentation.

Please see the attached job description for our person specification.