Supporting officer jobs
Bible Society believes the Bible is God’s gift for God’s world. We share it because we believe it changes lives for good. We want Christians to be confident in the Bible’s truthfulness and reliability, and we want to change how people talk about it in wider society and invite them to see it as a source of wisdom and joy.
The Supporter Experience Officer will be responsible for ensuring supporters have a fulfilling and enjoyable relationship with Bible Society. Working as part of the Individual Giving team, you will work strategically across the whole ‘supporter journey’. Your goal will be to deliver exceptional supporter journeys driving long-term loyalty.
You will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles. Delighting supporters with positive ‘wow’ moments will be a core part of your remit.
Well-organised and self-motivated, you will be a strategic thinker and have proven experience in analysing and reporting on campaigns.
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.
For the purposes of your cover letter, we ask that you do not use AI-generated content. We would like to hear your own thoughts, experiences, and motivations in your own words.
Bible Society is proud to be an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of society.
Closing date: Sunday 13 September 2026
Interview date: First round interview date: Wednesday 23 September 2026 (online)
Second-round interview date: Tuesday 29 September 2026 (Swindon)
We believe the Bible is God's gift to the world. We want everyone to discover its message for themselves.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about criminal justice and want the flexibility of homeworking for a small charity where you can make a real difference? Are you experienced in operations and/ or administration? Then we would love to hear from you!
The Welcome Directory is a multi-faith charity working to empower faith and belief communities to offer safe and lasting welcome to prison leavers. Our national directory is a list of faith/belief communities who are committed to welcoming prison leavers – the directory is used in all prisons across England and Wales. This resource is a lifeline for those leaving prison and seeking to find connection and community where they can belong and practice their faith/belief.
We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency.
Whilst this is a 6-month contract, there is the potential to extend where funding permits.
This will include, but may not be limited to:
Operations
- Engaging with interested faith/ belief communities/ networks, processing registrations and maintaining directory records
- Leading the co-ordination and delivery of the annual Affiliates Scheme
- Supporting the production and logistics of annual resource mail-outs
- Engaging in periodical team email campaigns for intentional growth
- Supporting the annual data refresh and survey, including follow-up, in collaboration with the Monitoring & Evaluation Officer
Events
- Provide administrative support in preparation for the online Prison Awareness Course (PAC) and other webinar events
- Provide technical support (e.g. Zoom hosting etc) for the delivery of the PAC and other webinar events
- Planning bi-annual team days and any one-off events, in consultation with the Project Manager
- Representing The Welcome Directory at selected events (as required)
Administration
- Answering email enquiries
- Editing recordings/ videos and updating resources in Canva
- Collating routine data and creating/ updating trackers (as required)
- Supporting processing expenses and issuing internal invoices
- Paying-in cheques and sending thank you cards
- Obtaining Gift Aid declarations and submitting claims
- Purchasing stationery supplies and dispatching resources
- Leading on quarterly team password management
Other benefits include:
- Flexible, remote working
- Small and supportive team
- Team days and opportunities for learning
- 5% employer contribution to pension scheme
- Contribution towards internet and phone costs, and provision of laptop and relevant equipment
- Opportunity to gain experience with a well-respected organisation in the criminal justice sector, including a prison visit
Please download the Job Description and Person Specification for further information.
Should you have any questions about the role, please get in touch by email.
The Welcome Directory will be scheduling interviews as applications come in. Please note we reserve the right to close vacancies early should we receive sufficient applications. Therefore, if you are interested, please submit your application, via CharityJob, as soon as possible.
‘Fair AI usage’ requires that all applicants declare at the point of submitting, that all information provided is an accurate, authentic representation of their personal background, skills, and work experience. Failure to transparently or honestly represent oneself - including over-reliance on unedited AI-generated text, including cover letters, personal statements or application answers without personal review, may result in an application being withdrawn or disqualified.
To help faith communities become places where people who leave prison find welcome, acceptance and appropriate support.
The client requests no contact from agencies or media sales.
About you
You will be organised, resourceful and confident at turning stories and evidence into compelling fundraising content.
Fundraising experience is welcome, but transferable skills in communications, marketing, business development or supporter care are also valued.
- Experience in fundraising, communications, marketing or business development.
- Strong, audience-focused writing skills.
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Understanding of donor stewardship and supporter journeys.
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Ability to manage priorities and meet deadlines.
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CRM or database experience is helpful.
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Collaborative approach and commitment to equity, diversity and inclusion.
For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.
To Apply:
Please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive. Your statement should explain why you want the role, how your experience fits and what you would bring to Thrive.
The client requests no contact from agencies or media sales.
We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Newbury.
You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office.
This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days.
The role
Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs.
As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes.
It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme.
As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently.
To be successful in this role you will have:
· Experience in a Housing or Housing related role
· An understanding of supporting vulnerable people
· Experience of working with internal and external partners
· Empathy and resilience
· The ability to be self-motivated and highly organised
· Excellent collaboration and communication skills
If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
The Senior Youth Inclusion Officer is a key role within the Youth Inclusion team, helping to connect insights and champion young people’s voices throughout our work.
You will be one of two Senior Officers leading on the day-to-day delivery of the Future Voices Group (FVG) – our flagship youth engagement programme bringing together young people with lived experience of facing barriers to employment.
This will involve working across the organisation to support teams to work with young people, in line with our strategy.
- You will ensure our youth ambassadors meaningfully and authentically shape our activity, in particular through our engagement and influencing of key audiences and decision-makers across the youth employment system.
- You will bring awareness of the youth employment policy landscape, alongside experience of supporting young people with lived expertise to influence policymaking, programme design or service improvement through youth voice approaches.
- This role requires availability for regular evening sessions and occasional weekend commitments.
We currently operate a hybrid model of two-days per week in the office and three-days from home.
Please download our recruitment pack for more information on this opportunity.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
We have an opportunity for a Supported Housing Officer - Extra Care to join our team in Bournemouth.
You'll be covering our two Extra Care Schemes in Andover and Bournemouth and will be based in either our Hurn or Blandford office.
This is a hybrid role where you'll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days.
The role
Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs.
As a Supported Housing Officer - Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes.
It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme.
As a Supported Housing Officer - Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You'll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently.
To be successful in this role you will have:
· Experience in a Housing or Housing related role
· An understanding of supporting vulnerable people
· Experience of working with internal and external partners
· Empathy and resilience
· The ability to be self-motivated and highly organised
· Excellent collaboration and communication skills
If this sounds like the right opportunity for you, we'd love to hear from you. Apply now!
Harris Hill is delighted to be recruiting for a Facilities & IT Support Officer (1 year FTC), on behalf of a well-established charity. This is a varied, hands-on role supporting the smooth running of the organisation's office, ensuring colleagues have a safe, efficient and well-maintained working environment while providing first-line IT support.
Key responsibilities
- Manage day-to-day office facilities and liaise with suppliers and contractors.
- Provide first-line IT support and coordinate with external IT providers.
- Support health & safety, office compliance and workplace wellbeing.
- Set up IT equipment and accounts for new starters and leavers.
- Maintain office equipment, meeting rooms and workplace resources.
- Identify opportunities to improve operational processes and office efficiency.
About you
You'll bring:
- Experience in facilities, office management or IT support.
- Strong organisational and problem-solving skills.
- Good Microsoft 365 and general IT knowledge.
- Excellent communication and stakeholder management skills.
- A proactive, customer-focused approach with great attention to detail.
- This is an excellent opportunity to join a collaborative, purpose-led organisation in a role where you'll make a real impact on the day-to-day experience of staff and visitors alike.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Do you enjoy using creativity and technology to help people hear the good news of Jesus?
London City Mission is seeking an Audio Visual & Creative Support Officer to join our Training and Formation Department.
In this varied role, you will provide high-quality audio-visual and creative support for training events, conferences, and online learning. From managing audio visual and presentations to creating engaging digital resources and video content, you will help equip Christians across London and support the development of gospel workers.
About the Department
The Training and Formation Department equips Christians to confidently live and share the gospel. We do this by:
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Training the Church of London through conferences, training events, and digital learning resources.
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Forming gospel workers by developing London City Mission Missionaries, Pioneers, and other field staff through biblically grounded training and ongoing formation.
Key Responsibilities
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Provide AV support for training events, conferences, meetings, and other gatherings.
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Set up, operate, and maintain AV equipment.
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Create presentations, graphics, printed materials, and digital resources.
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Film and edit video content for training and online learning.
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Support the development of online courses and digital learning resources.
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Manage AV equipment and media assets.
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Work with colleagues to deliver high-quality events and provide creative support across the organisation.
The successful candidate must have:
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Experience supporting AV at events.
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Confidence using creative software such as Canva, Adobe Creative Suite, or similar.
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Experience filming and editing video content.
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Strong design skills and attention to detail.
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Excellent organisational and problem-solving skills, with the ability to manage multiple priorities.
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A commitment to the vision and values of London City Mission and a desire to use your creative gifts to support gospel ministry.
If you are passionate about combining creativity, technology, and mission to serve the Church across London, we would love to hear from you.
Salary Range: £30,784-£35,941 (depending on experience)
Location: London, Tower Bridge Road
WorkingHours: Full-time 40 hours inclusive of lunch breaks (office-based, with some remote working)
Contract: Permanent
There is an occupational requirement that the person appointed be an evangelical Christian.
Closing date for applications: Thursday 3rd September at 12 noon.
Interviews will be held on Friday 17th September 2026.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be recruiting for a Facilities & IT Support Officer (1 year FTC), on behalf of a well-established charity. This is a varied, hands-on role supporting the smooth running of the organisation's office, ensuring colleagues have a safe, efficient and well-maintained working environment while providing first-line IT support.
Location: Office-based in Farringdon Monday-Thursday, with the option to work from home on Fridays.
Key responsibilities
- Manage day-to-day office facilities and liaise with suppliers and contractors.
- Provide first-line IT support and coordinate with external IT providers.
- Support health & safety, office compliance and workplace wellbeing.
- Set up IT equipment and accounts for new starters and leavers.
- Maintain office equipment, meeting rooms and workplace resources.
- Identify opportunities to improve operational processes and office efficiency.
About you
You'll bring:
- Experience in facilities, office management or IT support.
- Strong organisational and problem-solving skills.
- Good Microsoft 365 and general IT knowledge.
- Excellent communication and stakeholder management skills.
- A proactive, customer-focused approach with great attention to detail.
- This is an excellent opportunity to join a collaborative, purpose-led organisation in a role where you'll make a real impact on the day-to-day experience of staff and visitors alike.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.
If you would like to apply for this position, please provide a Covering Letter (no more than two pages) and a CV, demonstrating how you meet the requirements in the person specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Support worker
Location: London Borough of Tower Hamlets
Salary: £30,784.00 per annum
Hours: Hours: 40 hours per week, including weekends
Contract: Permanent
PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.
We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.
PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.
We are looking for:
Competencies
Please refer to job description.
What we offer
We offer our staff a generous benefits package, which includes:
- Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
- Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
- Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
- Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
- Season Ticket Loans – We offer interest-free season ticket loans after successful probation
- Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.
How to apply
Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.
It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
Our Prayerline call takers are all volunteers who have a passion for prayer and an intimate relationship with Jesus that desires them to see breakthrough in people’s lives. This role, as part of our staff team, will ensure that our volunteers as well as our callers have a safe and positive experience of telephone prayer ministry.
In order to fulfil this role, you must be computer literate, able to monitor the call management system, analysing dropped calls and call waiting times but also ensuring that volunteers are able to log into and out of the system successfully. You will also need excellent people skills as you will be the primary point of contact should a volunteer have a difficult call and need prayer and support themselves, with escalation to the team leads when necessary. You will also be required to pray for callers should you notice that waiting times are becoming too long.
We are looking for someone who can offer us five afternoons per week, working Monday – Friday from 1.00pm – 5.00pm and one Saturday in four working from 10.00am – 6.00pm
You will also need to be flexible in offering cover for absences, which could be Saturdays, mornings or evenings.
If you have a passion for people and prayer and have the insight to know how data can help sustain and improve our service, then you may be the right fit for this role.
This position is currently based at our Broadcasting Centre, Hanchurch Lane, Stoke-on-Trent ST4 8RY and will relocate to Operations Centre, ST6 4JF late 2026.
Closing date for applications: Friday 4th September 2026 - noon
Zoom interviews: Friday 11th September 2026
Onsite interviews: Monday 21st September 2026
Salary: £15,429 per annum (FTE £25,423) plus staff benefits. UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
For an application form and job description please our website.
Don’t forget to visit our privacy page.
UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
The client requests no contact from agencies or media sales.
About the role
As an Operations Support Officer within SSAFA’s Glasgow’s Helping Heroes service, you will play an important role in supporting the day-to-day delivery of services to the Armed Forces community. You will provide essential administrative support to help the team work efficiently and respond to those in need in a timely and consistent way.
You will manage referrals, update case management systems, and keep records accurate and up to date to support effective decision-making.
You will also act as a first point of contact for enquiries, providing helpful information and signposting to appropriate support where needed. You will assist with data tracking, reporting, and workflow processes to ensure information is reliable and easy to access.
Working closely with Housing Advisors, Peer Support Workers, and partner organisations, you will help coordinate activities and maintain good communication across the service. You will support the organisation of meetings, manage documentation, and assist with funding processes, including processing requests and keeping track of spend.
You will follow good practice around data protection, safeguarding, and confidentiality. You will also support improvements by identifying simple ways to make processes more efficient.
As a pet‑friendly service, GHH regularly supports beneficiaries who may have assistance or support animals.
About the team
The team is based in a dog friendly office at the Pearce Institute in Govan, Glasgow, with the option to work remotely one day per week after probation. GHH is a partnership between SSAFA and Glasgow City Council, delivering trusted support to serving personnel, veterans, and their families during times of need.
Our approach is trauma-informed and focused on delivering intense, holistic wraparound support. This means addressing not only housing needs but also the wider challenges that impact stability, such as mental health, financial wellbeing, and social inclusion. Every intervention is designed to reduce risk, build resilience, and empower beneficiaries to sustain long-term housing solutions.
The GHH team works closely with key partners. These include Glasgow City Homeless Casework Teams, Citizens Advice Scotland, Veterans Housing Scotland, Erskine Veterans Village, Scottish Veterans Residences, and Defence Medical Welfare Services. You also attend stakeholder events out with office hours.
About you
This is a rewarding role for someone who is organised, proactive, and compassionate, with a genuine interest in supporting the Armed Forces community. We welcome applicants with relevant experience or transferable skills who are keen to learn and make a positive difference.
You will manage your own workload while supporting the wider team to stay organised and focused on priorities. You will use good judgement and act with integrity, particularly when priorities change. You will contribute to a supportive working environment and show an understanding of the challenges involved in working with individuals in difficult or crisis situations.
You will support the coordination of complex and sensitive situations, ensuring information is accurate, shared appropriately, and followed up in a timely way. You will also provide practical support to colleagues and help maintain standards around safeguarding, data quality, and professional boundaries.
Good communication, attention to detail, and problem-solving skills are important in this role. You will also take a practical approach to identifying simple improvements to systems and processes, helping the service to run smoothly and effectively.
Your work will help ensure people receive the right support at the right time and contribute to positive outcomes for the Armed Forces community.
About SSAFA
SSAFA, the Armed Forces charity, is a trusted source of support for the Armed Forces community in their time of need. In 2024, our dedicated teams of volunteers and employees supported more than 54,000 people through a wide range of services. This includes veterans, serving personnel (regulars and reserves), and their families, wherever and whenever they need us.
SSAFA understands that behind every uniform is a person. We are here for that person and their family, offering practical, emotional, and financial support tailored to their unique circumstances.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
For more information and to apply, please click on the Redirect button.
If you have any queries or would like to speak to someone about this role, please contact the Service Manager, Sy Harty via e-mail for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight on Sunday 23 August 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 14 September 2026
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Role overview
Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).
You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community.
This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members.
The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough.
The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.
Key Responsibilities
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Deliver innovative support across your region to improve health, social, and emotional outcomes for members.
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Attend specialist clinics to engage with members and professionals.
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Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities.
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Support members to access benefits, services, and resources that promote financial stability, health, and independence.
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Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate.
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Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction.
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Recruit and support Shine volunteers.
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Contribute to regional and national events (face-to-face and virtual) based on member needs and interests.
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Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training.
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Promote Shine membership to individuals with relevant conditions.
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Maintain accurate records using Shine’s CRM (Salesforce database).
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Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability.
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Maintain an up-to-date directory of contacts and share relevant information internally.
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Undertake administrative tasks and other duties as required.
Other Core Requirements of Working for Shine
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Ability to travel across designated areas.
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Demonstrate flexibility and willingness to work outside core hours when required.
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Ability to work from home and manage lone working effectively.
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Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team.
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Full Enhanced DBS check, UK Right to Work and satisfactory references required.
Benefits to working at Shine:
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Competitive salary: Review due April 2027
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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3% pension contribution
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25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
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Additional annual leave awarded for ‘long service’
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Opportunity to purchase additional annual leave
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Broadband allowance for home-based roles
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Life insurance after 12 months’ employment
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Access to our Employee Support Programmeand Mental Health First Aiders
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Support to learn and develop
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8-6pm Monday to Friday, with extended working hours until 8pm on Wednesdays. This role is offered full time working from the office.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.
The role may require occasional travel in Hampshire.
As a Triage & Early Interventions Officer you will:
- Conduct comprehensive impact & risk assessments for clients.
- Provide tailored responses to clients' needs including information about their rights and the services available to them.
- Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You
Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.
You will need:
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.






