The Helping Hands Community Trust provides a free independent, fully inclusive advice, care and support service to people whose lives are in crisis, are vulnerable and those disadvantaged by circumstance.

Reporting to the Advice Centre Manager, yours is a key role helping to ensure the smooth running and organisation of our services, providing the first point of contact with clients, stake holders, partners and funders who visit our South Wigston Advice Centre and Outreach Surgeries.

Our core services are delivered ‘face-to-face’, where first impressions are vitally important in helping people feel welcome and valued. An essential part of your work is exploring, understanding client needs in order to prioritise access to the most appropriate advisor.

During the CV19 Pandemic face-to-face advice is provided by appointment only at our Centre and Surgeries although video conferencing, telephone and online services are available.

A full risk assessment has been carried out at our premises which have been adapted to comply with Government advice. Social distancing and the use of PPE (a personal issue to staff) is required.

You will be working with an enthusiastic team of paid and volunteer staff and your duties and responsibilities include: 

• The efficient management of our Advice Centre reception area.
• The induction, supervision and appraisal of a small team of reception volunteers. 
• To greet clients and visitors with a positive, caring and helpful attitude.
• Provide a service that is based on sensitivity and respect in responding and determining the needs of clients.
• Help ensure workplace security by maintaining client /visitor logs.
• Ensuring that the NHS CoVid19 Test and Trace policy and procedures are adhered to.
• Ensuring impartiality and confidentiality is preserved.
• To liaise with outreach team members at our Oadby and Wigston surgeries and partner locations.
• To receive, forward and screen incoming telephone calls and enquiries and make call backs.
• To liaise with advice staff regarding support for and the referral of individual clients.
• The entering of client details onto our AdvicePRO data base.
• Maintaining our online diary, entering details of clients, appointments with advisors utilising Office365 Bookings software.
• Confirming with clients that they are attending appointments.
• Book food parcels via the Foodbank website.
• Announcing the arrival of clients / visitors to their advisor / appropriate team member.
• To facilitate online video calls, appointments and conferencing.
• Assisting with a variety of administrative tasks including sorting and dispatching mail, copying of documents, maintaining the supply of advice and information leaflets.
• Maintain a diary of room bookings.
• Attend meetings.
• Undertake training that is appropriate to the role.
• Carry out admin and support duties that are commensurate with the post.

In 2021, Kew launched its Manifesto for Change and training the next generation of experts is one of Kew’s five key priorities for the next 10 years. We are now looking for a highly competent member of our Science education support team to administer and coordinate a range of training opportunities for undergraduates, postgraduates and professionals.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

This is a varied role where your ability to deliver highly efficient education administration and coordination is as important as the relationships you build up across Kew and externally. You’ll coordinate a number of Continuing Professional Development courses, oversee our British Accreditation Council teaching accreditation, support Kew’s paid internship programme as well as coordinate academic training delivered to a large number of UK and international universities.

Working closely with Kew staff and external partner organisations, you will be adept at managing large and complex administrative portfolios, and able to quickly get up-to-speed with digital resources including online learning platforms. Ideally, you’ll have a background in biodiversity science, and understand the themes of research undertaken at Kew, but it will be your ability to work both collaboratively and flexibly, combined with the skills to cut through complex administrative problems to find innovative and effective solutions, which will be most valuable.

This is a hands-on position where your energy, style of communication and problem-solving skills are just as important as IT literacy, higher education administration experience and scientific knowledge.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

Closing Date: 15/08/2021

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

About MHFA England

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing. Learn about our social mission and our history by reading our 'what we do section' on our website.

We are a friendly, dynamic, fast-paced organisation and we strive to be an exemplary health and wellbeing employer.  We are launching an ambitious Digital Transformation Programme to seamlessly connect and engage Customers, Clients, Members and Staff and support our mission to train 1:10 of the population in mental health knowledge and skills.

What are we looking for?

We are looking for individuals who can effectively support our Client Delivery or SJA teams throughout the entire client journey as the first point of contact for either teams. You will carry out key administrative tasks to ensure delivery is carried out effectively, some of which include responding to enquiries, booking clients onto courses, arranging course materials and recording feedback on to the CRM system. The role holders will play a key role in ensuring smooth delivery processes whilst maintaining good relationships with new and existing clients.

You will be able to:

• Record new enquiries and booking information accurately on the CRM system for new client course deliveries
• Monitor shared inbox and answer or allocate enquiries to appropriate Development and Delivery Consultants
• Respond to enquiries via phone and email, and escalate to relevant consultants as appropriate
• Order training materials for each client  course delivery, collaborating with supply chain team
• Match Associates with each client 
• Coordinate with clients for booking confirmations and follow up feedback
• Pull accurate reports for weekly sales and impact records
• Develop good working relationships with other teams and peers to support overall delivery
• Collaborate with key SJA stakeholders to recommend solutions to resolve issues

You will have:

• Experience working within a busy team providing high quality administrative support
• Experience managing email and phone enquiries
• Experience managing administrative processes on a CRM system
• Good attention to detail and ability to input information accurately
• Excellent customer service skills
• Ability to develop good working relationships with key stakeholders
• Ability to prioritise and meet deadlines

Desirable skills:

• Experience providing administrative support for a training delivery team
• Knowledge of CRM systems
• Ability to manage a changing workload
• Awareness of mental health and wellbeing in the workplace
• Flexible and willing to learn new techniques, systems and processes

Looking after you

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.

What we offer:

• 25 days annual leave plus bank holidays
• Two wellbeing breaks, in summer and winter
• Free Mental Health First Aid training
• Employee Assistance Programme with a 24-hour helpline from Health Assured, occupational health and counselling
• Free flu jab to protect your health in winter

Employee benefits after probation period:

• Investing in your professional development, including qualifications and mentoring
• Death-in-service and critical illness cover
• Enhanced maternity and paternity leave
• Free eye test and £55 towards glasses
• Cycle to work scheme with an interest free loan to buy a bicycle
• Matched pension scheme (up to 5%)
• Flexible working hours and access to flexible ways of working
• Commitment to volunteering
• Fun Club, festive events and celebration
• Team lunches and events
• 'Bonusly' employee recognition and reward scheme

Interested? How to apply

For the full job description and person specification please see the attached documents./ Go to our website for further information.

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role. The closing date for applications is 19th April 2021.

Interviews will be held towards end of April 2021.

Mental Health First Aid England is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or those who are pregnant or on maternity leave. We are especially keen to encourage applications from people currently under-represented within the organisation, these include but are not limited to those from the LGBT+ community, people with disabilities, and those from a Black, Asian or Minority Ethnic background.

By applying for this job you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed.

I am looking for a part-time (21 hours per week) Team Administrator to provide support to the central services function for an influential youth charity. This role will see you provide administrative support to ensure the effective functioning of the Finance and Fundraising and team.

Main duties:
To provide efficient and effective administrative support to colleagues, including data entry and event support.
To take responsibility for the general email inbox, ensuring that all emails are dealt with swiftly and professionally.
To deal with enquiries by telephone, post and email, and pass relevant information to the appropriate staff member or volunteer.

Finance & Fundraising:
Support the Head of Fundraising in maintaining accurate records of donors and supporters.
Contribute to the drafting and distribution of supporter engagement materials.
Be responsible for the co-ordination of regular finance information liaising with the bank, team managers on expenditure, code allocation and debt management.
Manage weekly and monthly finance information flow and records between customers, members, funders and finance department.
Support the CEO in quality assurance of financial information, and the wider team in terms of invoicing, monitoring debt and debt recovery.

Membership:
Support the upkeep of the membership database, including processing of new member applications.
Manage the administrative process of membership renewals, working with the relevant Programme Officer for content and messaging.

If you are immediately available and have the above skills and experience, please apply online today!

Team Administrator (Operations)
Salary: £20,000 (based on 36 hours)
Hours: Full-time - 36hrs per week, flexible working patterns considered.
Contract: Initially Fixed Term, Until October 2022
Location: Home or office based, with regular (likely weekly) travel to the Leicester office required. Occasionally broader UK travel may be necessary.

Home-Start provides a lifeline of support to over 26,000 families each year through our network of local Home-Starts and volunteers across the UK. At Home-Start UK our team are our most important resource as we help a network of over 180 local Home-Starts to deliver real and lasting impact.

Your role will provide support and co-ordination to the rapidly expanding Operations Team. Key elements of the role include project administration support for the Head of Projects and executive support to the Chief Operating Officer. You will work flexibly and proactively across the Operations Directorate to undertake and hold administrative tasks and responsibilities to underpin and drive team performance.

Closing date for applications: 5pm, Thursday 12th August 2021
Interviews will be held on Friday 3rd September 2021 online or physically in Leicester (tbc)
(We may close this earlier if sufficient applications are received)

To Apply and for More Information:

Please click the 'Apply' button. You will be directed to our website where you can download the job description and complete your application for this position.

Home-Start is committed to Equality of Opportunity and Diversity.  We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.  Appointments will be based on merit, following an open and clear selection process.

Home-Start UK, a charitable company limited by guarantee. Company No. 5382181.
Charity No. in England and Wales 1108837 and in Scotland SC039172.

No agencies please.

Based in the Coin Street neighbourhood centre, minutes from Waterloo and Blackfriars stations and at the heart of a thriving local community, we are proud to have been judged as an outstanding family and children’s centre by Ofsted and to have built a national and international reputation as a leading social enterprise. 

We have an exiting opportunity for an administrator who is looking for a meaningful and rewarding role. This is a diverse role working to provide administration support across our community directorate. You will be an organised team player with strong administrative skills and an ability to work with data and processes in a people-friendly way.  You will be able to demonstrate that you are customer focused, organised, enthusiastic, flexible and able to work on your own initiative. 

Our community directorate includes our day nursery which provides high quality, affordable childcare and education for children from 3 months to 5 years; our family and children’s centre which provides a wide range of support including stay and play, parenting courses, healthy eating sessions and intensive 1-2-1 support for families facing complex challenges; and community programmes for all ages spanning youth work, health and wellbeing, enterprise and employability, leadership and confidence building and the arts. We provide a wide range of provision across the school holidays for children from 5 to 19 years old, including sports camps, art projects, family trips, music production, cookery and fashion. 

In return we can offer you:

• 27 days’ annual leave (excluding bank holidays), pro rata
• 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
• Season ticket loan on completion of probation
• Health and wellbeing package including a confidential employee assistance programme and online therapy sessions
• Commitment to training and development

To Apply
To apply please submit an up to date CV and the supporting questions form. We are unable to consider CVs if they are not accompanied by the supporting questions form. The equal opportunities form is optional.

Closing date: 11 August. Interviews: 17 August

We are looking for a Membership Administrator for a 4 month maternity cover to support our work to promote food science and technology for the benefit, safety and health of everyone.

As our Membership Administrator, you will play a crucial role supporting our members by maintaining member records, processing information, sending communications and information.  Our members will find you a delight to work with.  You will be a database whizz and be able to produce meaningful reports from our data.  We are updating our systems, so experience of working to improve an existing database system would be welcome.  You will have experience of membership or subscription-based processes.

You will also help run our financial activities – processing member transactions, issuing customer invoices, arranging to pay suppliers, reconciling transactions, and liaising with our accountants and auditors.  You will probably be familiar with Sage, Xero or another accounting package.

We are a small team, so we all muck in to keep things running smoothly.

If you are interested in developing your membership and finance skills, join us to help put our ambitious plans to grow our membership into practise. 

Send us your CV and a cover letter - please ensure you have read the person specification. We will look at applications as we receive them.  If we think you could be right for the role, we will ask you to come in to meet us.

No agencies please.

Salary: £24-26K

Our office is based in Hammersmith, London W6, and regular attendance at the office is envisaged as COVID-19 restrictions ease.

We are the UK’s leading professional body for those involved in all aspects of food science and technology. We are an internationally respected independent membership body, supporting food professionals through knowledge sharing and professional recognition.

Our core aim is the advancement of food science and technology based on impartial science and knowledge sharing.

Our membership comprises individuals from a wide range of backgrounds, from students to experts, working across a wide range of disciplines within the sector.

We are a registered charity (no 1121681) and a company limited by guarantee (no 930776).

You’ve got proven administration experience and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Female Administrator.

Right now our Supported Housing service in Manchester is looking for someone like you to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. You are enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of completing financial returns/ records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to deadlines. You will work with the Service Manager to assist in the processing of referrals and returns for commissioners. In addition to this you will be expected to liaise with Housing Benefit departments and Local Authority finance teams.

This is a permanent role and will require the post-holder to work on a part time basis of 15 hours per week.

Working hours are between 9am and 5pm.

Due to the nature of the service, we are seeking a female Administrator. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

The salary for this role is £18,149.00 per annum (pro-rata).

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Closing Date: 15th August 2021 at 11:59pm. (We reserve the right to close vacancies before the specified closing date, should a large number of applications be received).

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. 

Job Title: Therapy Administrator
Accountable to: Chief Executive
Responsible to: Assistant Head of Operations
Reporting to: IAPT Service Manager
Salary: £18,795.00
Hours: 35 Hours per week (Full time)
Location: Gaddum House and other locations as required

Job Purpose

Working as part of the Gaddum Therapy Administration Team your role will be to undertake all administrative tasks required to ensure the smooth running of the therapy services, including Improving Access to Psychological Therapies (IAPT), Child Bereavement and Palliative Care.

You will also be responsible for ensuring that new referrals are given the earliest appointment; clinical diaries are managed, capturing DNA’s/Cancellations and discharges and ensuring that all administration tasks are completed with a high level of accuracy.

You will demonstrate an appropriate professionalism and empathy towards clients both face to face and over the phone. A keen eye for detail, good  organisational skills and the ability to multi-task is key to the success of this role.

The Human Resources Department is part of the Resources Directorate and provides HR services spanning the full range of people activities including payroll and pension administration, recruitment and onboarding, all HR services to employees and managers, benefits, organisational development and HR business partnering.

We’re seeking a HR Administrator to work as part of the HR Operations team. In this role you'll accurately and efficiently support the administration of key HR processes spanning the full employee life cycle from prospective employees to leavers, whilst adhering to HR Department standards, policies and procedures. Responsibilities include payroll and pension administration, recruitment, employment contracts and benefit administration.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

You’ll be educated to GCSE standard or equivalent, with experience of working in a similar role within an HR function. This role deals with a high volume of activity often against tight timescales. Consequently the role is busy, varied and requires excellent attention to detail and the ability to multi-task to ensure all transactional activity is processed accurately and efficiently.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

Closing Date: 09/08/2021

Interview planned for Thursday 19 August 2021. 

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

Location: London office, Chesterfield office or work from home
Travel: Occasional travel to our Chesterfield/London office
Contract type: Fixed term contract to 31 March 2022
Hours: Full-time, 35 hours per week
Salary: £25,000 per annum (London) £23,210 per annum (rest of UK)
Benefits: Read more about what we offer on our website
Closing date: 15 August 2021

Summary

We have an exciting opportunity for a skilled and enthusiastic administrator to join us and immediately make a difference.

You will support the Research Involvement and Involvement and Volunteering teams in the smooth running of involving people with arthritis in our work, acting as the first point of contact and delivering a consistent experience to all our volunteers.

We are looking for a motivated and passionate team administrator who is a skilled communicator and able to work pro-actively to ensure the lived experience of people with arthritis is central to all our work.

About the role

People affected by arthritis are at the heart of Versus Arthritis, and our Involvement teams ensure that their voices and perspectives influence everything we do. We are working hard to improve involvement and volunteering at Versus Arthritis and you will be supporting the rollout of a new personalised volunteering offer and a refreshed model of research volunteering. This approach will enable us to work more closely across charity teams ensuring we deliver a consistent, high quality experience to all our volunteers.

You will support the Research Involvement and Involvement and Volunteering teams to respond to volunteer enquiries in a timely manner, accurately maintaining records of our work and assisting in the smooth running of the team.

On a day-to-day basis, you will help to triage incoming requests, communicate about involvement opportunities with volunteers and provide administrative support to both teams.

Key requirements

Alongside your commitment to providing excellent customer service to our partners and colleagues you will bring:

• Proven experience of providing excellent administrative support.
• Proven experience of customer service and passion for working with volunteers.
• Excellent organisational skills with demonstrable ability to plan and prioritise workload.
• Excellent IT skills, specifically MS Office applications and internet navigation.

How to apply

To apply you MUST submit:

1. a concise, up-to-date CV
2. along with a completed supporting statement demonstrating how you meet the key requirements set out in the job description and person specification for the Administrator and Customer Service (Research Involvement) role
3. please include where you've seen this role advertised.

Email your completed application by 15 August 2021.

Interviews

First interviews expected: 23 August 2021 via Microsoft Teams.

About us

Arthritis causes pain, fatigue and isolation for 17.8 million people in the UK every single day. It can impact on the ability to work, our relationships and take away our independence. We don't accept this and we won't stop until no-one has to tolerate living with the pain, fatigue and isolation of arthritis.

Join us and use your skills, knowledge, passion and energy to help us defy arthritis.

Read more about what we do, working for us and what we offer on our website.

Happy to Talk Flexible Working

Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.

Promoting and supporting diversity in the workplace

Job Description Resettlement and Integration Administrator

Reporting to Resettlement and Integration Manager (RIM)

Responsible for providing direct administrative support to management and staff working on Resettlement and Integration Projects

Salary £22-24k depending on experience

Hours  35 hours per week

Contract 12 months with possibility of extension 

Location: Wolverhampton but will require occasional travel to Walsall and Birmingham

Probation period  4 months

Purpose of the Job:

To provide direct administrative support to management and staff working on Resettlement and Integration Projects across multiple locations. Ensuring efficient and effective administration processes are in place to meet audit requirements and benefit the whole organisation.

• Monitoring and data collection/ extraction as per RIM and funders requirements
• Preparation of reports for funders and other stakeholders to a satisfactory level and understanding of funders requirements and targets
• Provide high level admin support to the RIM and Project Coordinators
• To be the key contact for internal communications for Resettlement and Integration Projects

The Administrators duties include:

Key responsibilities

• Provide secretarial and administrative support for the Resettlement and Integration Manager
• Provide effective database management
• Provide support for events as required
• Work with the RIM and Finance Officer to ensure all key organisational deadlines are met.
• Assist in the compilation of statistics and reports
• Assist the RIM in meeting the funding audit requirements

Data Collection & Monitoring

• Data collection and presentation (from case recording and outcomes monitoring systems) in support of on-going monitoring

• To take a lead on monitoring for the projects including the preparation and provision of monthly monitoring reports on performance against targets for multiple resettlement and integration projects
• To provide monitoring and reporting information to HS and RIM as per Grant Agreements/Contracts
• To respond to ad hoc requests for monitoring from the HS and RIM
• To suggest and contribute to improvements in processes for data capture and monitoring
• To ensure all monitoring is completed in a timely fashion with regard to relevant RMC and funders deadlines

Administration

• To provide PA support to the RIM when required- minutes, letters, emails, arranging meetings
• Support the RIM and Office Manager with HR admin to include drafting letters etc

Communications

• Site admin for website and social media – to update content provided by RIM work closely with RMC’s Office Manager in relation to external communications.

Flexibility

• In order to deliver the stated aims of for this post, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed

___________________________________________________________________

Person spec

• Minimum of 3 years of work experience, in a related field (e.g. monitoring, evaluation, data collection and analysis, high level administration etc.) Essential.
• Experience in conducting primary quantitative data collection and data entry, preferably experience with electronic data collection. Essential.
• A proven high standard of communication skills, including written, oral, presentational and inter-personal skills. Essential.
• Educated to degree level or equivalent. Essential.
• Excellent knowledge of Data Protection requirements, Essential
• Knowledge of Microsoft Excel and Access programmes Essential
• Excellent attention to detail. Essential.
• Ability to produce high quality written work to deadline, organisational skills and the ability to manage and prioritise a demanding workload. Essential.
• Strong planning, organizational, and time management skills. Essential.
• Commitment to equality and diversity. Essential.
• An ability to self-motivate and work independently. Highly desirable.
• Experience of working in a multicultural environment and sensitivity towards other cultures. Highly desirable.
• A proven record of team work and flexibility. Desirable

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Supporter Care team ensures that our donors, fundraisers, campaigners and volunteers have the best possible experience supporting Crisis. The team is at the heart of what Crisis is doing to end homelessness – keeping our supporters with us to achieve our goal.

About the role
As one of our Supporter Care Administrators, you will be joining the Supporter Care team at an incredibly exciting time. The Christmas period is always our busiest period, and you’ll play a crucial part in making sure our supporters receive an excellent experience however they interact with us. While you are part of our team we will ensure that you receive thorough training and ongoing development, and you’ll gain a deep insight into charity fundraising, supporter care and how we as an organisation are working to end homelessness. We’re really looking forward to hearing from you!  
This role will be on a fixed term basis from October 2021 to January 2022.

About you
To be successful in this role you will share our belief in the importance of excellent, personalised supporter care. You will be able to communicate effectively over the phone and in writing, tailoring your approach to each and every supporter. You will need to be at ease with using a customer relationship database (we use Raiser’s Edge). Our team relies on each other to bring about the best outcomes for our supporters by sharing our experiences, learning and developing together. You will love working in a busy environment and be great at multi-tasking.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 22 August 2021 (23:59)
Interviews will be held on 1st, 2nd and 3rd of September 2021 (including two short tests)
 

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

Itad is a leading international development consultancy providing advice to governments, foundations, multilateral agencies development finance institutes, private sector and non-profits on how to maximise the impact of their investments. We have a 35-year track record of providing our clients with the information and insight they need to make development work smarter, produce better results and improve people’s lives. Our knowledge and expertise are grouped around four practice areas: Inclusive Growth and Climate Change, Fragile and Conflict-affected Settings, Human Development and Governance and Institutional Strengthening. 

The Team

The HR team provide expertise and support throughout the full employee lifecycle and work closely with all areas of the business to help determine people plans and priorities.  The team cover a range of specialties and support each other in their delivery to the business. 

The Role

This is a key role within an experienced team, providing support across all aspects of HR including:

• Primary recruitment contact point for all external candidates, ensuring they have a positive experience with Itad, irrespective of the outcome of their application
• Coordinating and posting job adverts internally and externally
• Scheduling and coordinating interviews
• Issue and track offers, contracts and supporting documentation
• Maintain planning tools to include promotions, salary increases and external recruitment
• Maintaining an accurate and up to date HRM system (Bamboo) and employee files
• Preparing regular and accurate management information reports on absence, holidays, turnover, exit interviews and recruitment
• Monitoring and acting on time critical dates e.g. probation and contract end dates
• Pro-actively liaise with the finance team to effectively support payroll and benefits administration

The Candidate

With relevant experience in a recruitment or HR team you will be able to pragmatically manage a highly variable workload with competing priorities and maintain an attention to detail throughout. You understand the need to proactively build and maintain relationships across all levels of the business using strong written and interpersonal skills.  You also understand the challenges of confidential and sensitive issues whilst ensuring team members are supported and company risk is limited. You will be pro-active in your thinking and delivery and naturally identify ways to improve existing process and establish new approaches.

The salary for this role is up to £25K.  We also offer a comprehensive learning and development programme, 24 days holiday plus additional time off over Christmas and a matched company pension up to 5%.

The role is based in our offices in Brighton & Hove (East Sussex) and as lockdown eases, we would anticipate this is where you will spend at least 2 days a week working alongside the rest of the team. Successful candidates will already have the right to live and work in the UK.

The deadline for applications is August 13, however please note we will be interviewing successful candidates on a rolling basis with a view to joining the team as soon as possible.