Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we embark on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.

Working closely with the Services Manager, the post holder will provide first class administration support for the Community Services Team in and around Nottingham.

The ideal candidate will need to have a person-centred approach with outstanding organisational skills. The successful candidate will be able to demonstrate a kind, welcoming, responsive approach, with the ability to have active listening skills.

Independent Age is passionate about connecting people, places and services together to combat loneliness. We are looking for community focused individuals with a real desire to make a difference.

The ideal candidate will have experience or knowledge in the following:

• Working with community partners
• Clearly describing a broad range of services available to people who use services
• Dealing with general enquiries either face to face or telephone.
• Signposting to a range of internal or external agencies and services
• Supporting colleagues with events and activities
• Managing electronic diaries
• Microsoft Office
• CRM systems such as Salesforce
• Video calling such as Zoom and Microsoft Teams
• A full driving license would be an advantage

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme.

This role is home based in Nottingham with potential to become office based in the Nottingham region.

We are passionate about equality, diversity and inclusion and creating an environment where we can ALL be ourselves

Independent Age is committed to safeguarding and this role will require a Standard DBS certificate.

Interview will be held on: Wednesday 2 and Thursday 3 June

To apply, please visit our website to submit a covering letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with a CV.

About the Foundation

We believe every child deserves the chance to thrive, regardless of their background. Royal National Children’s SpringBoard Foundation (“Royal SpringBoard”) is a social mobility charity working with more than 100 of the UK’s leading schools to harness the power of fully-funded bursaries and access to ‘outreach’ opportunities at boarding and independent day schools. Our vision is to transform the lives of children and young people facing disadvantage or vulnerability by providing them with access to a great education.

About the role

This is an exciting opportunity for a new graduate to develop a broad set of skills in charity management and communications and make a difference in lifting the life chances of some of the UK’s most disadvantaged and vulnerable children. The Team Communications & Support Officer’s role is to provide communications, operational and administrative support across the charity’s programmes and fundraising activities. The role includes responsibility for external communications: social media, website, e-newsletters; as well as for all communications with the charity’s main stakeholders (children and young people, their families, schools and partner organisations).

Key Responsibilities:

• work closely with all staff in the charity to provide communications, operational and administrative support across all programmes.
• have full regard to Royal SpringBoard’s policies and procedures and uphold Royal SpringBoard’s reputation, aims and values

Communications support

• Create and manage a communications schedule/planner to ensure coherence in the charity’s communications with schools, families and partner organisations
• Day-to-day management of the charity’s web and social media presence, including drafting, editing and publishing content, and driving and responding to engagement
• Plan and oversee the creation of engaging multi-media communications materials, including videos and photos that support fundraising and marketing efforts
• Provide creative and operational support for communications projects, including annual reports, publications, toolkits, newsletters and other materials in line with brand guidelines
• Support the development, promotion and organisation of charity events and training days

Operational support

• Support the Programmes team to ensure efficient and effective communication, administration and tracking of all documents relating to pupils’ applications for a bursary place, and the documents that govern relationships between the charity, schools, partners and families
• Provide general administrative support to the Programmes team, to ensure that the database is used effectively and all pupil, donor and other reports are received on time.

What you can expect in return:

• You will be part of a small, friendly and committed team. Although we are based in London, we are a flexible employer with many staff working from home at certain times. Standard office hours are 9.30am – 5.30pm with an hour for lunch but the role is open to those seeking other, flexible hours.
• Annual Leave: 6 weeks (30 days) excluding public holidays.
• Probationary period: 3 months.
• DBS: This post is subject to a satisfactory DBS disclosure.
• Pension: If the post holder is over 21, they will be auto-enrolled into the NEST pension scheme but may request to opt out.

Making an application

Please apply using the Royal SpringBoard application form ensuring that you demonstrate how your

skills and experience meet the person specification and reflect Royal SpringBoard’s values.

Applications should be returned by 9am on Monday 21st June 2021. 

37.5 hours per week full time. Based at Head office Stockport with some national travel.

Creative Support is an established not for profit social care company with an excellent level of achievement at rating Good with CQC (Care quality commission) supporting over 7,000 vulnerable adults. We have 30 year history of delivering high quality services.

We are looking for a competent and caring individual who is flexible and interested in carrying out a diverse and rewarding role as a Quality and Information Administrator at our head office in Stockport. You will work proactively within the Quality team in order to ensure information that comes into the quality team is well managed and acted on.

The successful candidate for the Quality and Information Administrator post will have a proven experience in administration and preferably in customer care. You would preferably have some experience of social care or a related field and have knowledge of safeguarding. You will be an excellent communicator verbally and in writing and have a high level of IT skill. You would be working within our professional Stockport based Head Office team and offer support to our senior manager’s in dealing with some of the more complex complaints and customer feedback. You will also be responsible to log and draw reports from a range of incidents data and promote a reflective and learning culture based on the range of information we receive.

The role will also support our Quality team to carry out remote audits and follow up on full audits to ensure action plans are addresses. You will get full support and training in the role. As you will be working within the Quality team there will be some national travel involved in supporting quality audits.  As part of the head office team you will offer meeting support in setting up and minuting meetings at the office and virtual meetings.

We would like to assure you that Creative Support works as a Covid safe employer with excellent infection control systems in place at our head office base and services.

Interviews start with Zoom meeting on Friday 14th May 9.30. 

Recruiting for a Team Leader to join our Homelessness and Complex Needs Service in Kensington and Chelsea!

GBP 25,225 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

RBKC Complex Needs Service has 5 distinct housing components with a further 3 floating supporting sites accommodating up to 136 residents who present with multiple and/or complex needs including but not exclusive to, substance misuse, mental health, domestic violence, history of violent behaviour, ex-offenders, chaotic and hard to reach groups. All staff in the service may be required to work across any of the sites supported by the service.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

For the full job description, please visit the Look Ahead website.

Based at RAF Cosford but required to provide cover at RAF Shawbury and RAF Valley

A fantastic opportunity has arisen for a part-time Welfare Administrator to join the Personal Support and Social Work team at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, has been providing lifelong support to our Forces and their families since 1885. Last year our teams of volunteers and employees helped more than 85,000 people in need, from Second World War veterans to young men and women who have served in more recent conflicts, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – any time they need us, in any way they need us, for as long as they need us.

About the role

You will be providing administrative and reception support for the Social Work Team Lead and fieldworkers in the delivery and promotion of a direct Personal Support and Social Work service across a designated region and will work closely with the Regional Administrator.

You will provide a consistent approach in maintaining efficient and effective administrative systems including data entry and IT support that will include collating data and maintaining spreadsheets, analysing, and processing monthly individual statistical forms to inform the Social Work Team Lead and others, as necessary. You will also be required to attend meetings, take, and type up minutes. Type supervision notes and complete other administrative duties as required.

In addition, the Welfare Administrator contributes to the SPOC rota as part of their role, undertaking duties on the dedicated call handling service on a rotational/duty basis and involves answering calls, signposting, and taking messages, referring to management where necessary.

While travel is currently restricted, you will sometimes be required to travel to other bases in the region to provide support and to attend regional meetings.

About the team

The team consists of one Social Work Team Lead, One Advanced Practitioner and three Personal and Family Support Workers who are spread across three bases in Shropshire and North Wales. We offer a confidential welfare service to ALL military personnel, irrespective of rank, gender, or marital status. We also support spouses, partners, and families.

About you

To carry out this role successfully you will have a track record of:

• Comprehensive administrative skills
• Excellent verbal and written communication skills
• Excellent IT skills including Microsoft Office and Management Information Systems
• Telephone call handling experience & pleasant telephone manner
• A high degree of accuracy and quality
• Demonstrable use of own initiative to manage time effectively, meet deadlines and prioritise workload
• Effective Team Working

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Interviews: Week Beginning 24th May 2020. If you are invited to Interview you will be required to complete an online aptitude test beforehand.

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

Supporter Engagement Administrators
Location: Norwich Office
Hours: 37.5 hours per week
Salary range: £18,200 - £20,288 per annum
Contract: 1 Permanent contract & 1 Fixed-term contract for 12 months

The Supporter Engagement Team is the first point of contact for all our supporters. You will be responsible for delivering excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further. You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively. You will continually identify ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA.

An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with colleagues and supporters. You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office.

You will have the opportunity to work alongside some truly inspirational people, receive great training opportunities and a charity wide commitment to support your wellbeing and personal development.

Closing Date: Monday 17 May (9am)
Interview Dates: Tuesday 25 & Wednesday 26 May

If you would like find out more about this position and to complete the online application process, please click the apply button to be directed to our website. 

Our Support staff are currently blending home and office working, following COVID-19 safe working practices. Please make sure that any application you make clearly demonstrates that you live, or will be living, within a commutable distance of the main place of work.

At the current moment in time we have no plans to advertise this role with an agency. If that changes, we will be contacting our preferred supplier in the first instance. 

Build your Data Protection and Information Governance career at Crisis!

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

About the role 
A new and pivotal role supporting both Crisis’ Data Protection Officer and the Data and Technology team Helpdesk.  You’ll enjoy the responsibility for ensuring Crisis supports the rights of citizens under the Data Protection Act, triaging data breach incidents and also managing requests for software and hardware as part of the Data and Technology Helpdesk. We anticipate this will be a highly visible, busy role. Your excellent communication skills will ensure you thrive in an environment in which you work with stakeholders across Crisis. It’s a great opportunity in a team we are proud of!

About you 
To be successful in this role you will have/be: 
·  Skilled in liaising and building relationships with different groups of people, both with teams internally or members of the public 
·  Skilled in and have an understanding of compliance agendas, but especially the data protection Act and GDPR 
·  An understanding of using databases and project management software

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. 

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 17th May 2021 (at 23:59)
Interviews will be held on 1st and 2nd June

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Recruitment Team, contact details can be found on our website. 

Registered Charity Numbers: E&W1082947, SC040094

Company Description  

Twin employs around 100 full-time and seasonal staff across the UK who share a commitment to changing lives by providing high quality services to people from the UK and abroad. These services include education, training programmes, work placements, employment and volunteer opportunities, which are all designed to help people achieve their personal and professional goals.  

Our mission is to help people realise their full potential through life enhancing experiences.  

 Boost your skills, top up your student loan, and give back to your community with NCS throughout July and August 2021!  

Salary:  

Daily residential rate: £92.4 

Daily non-residential rate: £76.5 

  2021 NCS Programme 

NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.   

• NCS three-week wave which consists of one residential week (5 working days) and two non-residential weeks (10 working days).

In the first week (Mon-Fri), based at a residential centre away from home, teams of young people supported by staff will take part in challenging outdoor team building activities. In the remaining two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

• NCS two-week wave which is fully non-residential (10 working days). 

In these two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. 

Additional opportunities in our Autumn 2021 programme may become available to those that will have worked on our summer programme(s) and received positive feedback. 

Locations: North East & South East London

About the role  

Come and work for Twin, a delivery partner of NCS, this summer and become a role model for a team of 15-17 year olds throughout our youth and community programme. We are looking to fill around 200 positions.   

Team Leaders lead groups of young people through the NCS programme, encouraging them to bond as a team and fully engage with the curriculum, and will be supported by the Assistant Team Leader to plan and deliver engaging activity sessions, facilitate discussions, guide and mentor young people.   

Principle accountabilities:  

• Manage Teams of up to 16 young people and maintain high level of engagement

• Support and work closely with the Assistant Team Leader and Support Worker where suitable

• Ensure all Health and Safety and safeguarding principles are adhered to 

• Effectively manage and resolve unacceptable behaviour and conduct

• Plan and deliver sessions either face-to-face or via virtual means (if necessary) with the support of your Assistant Team Leader

Person specification  

An ideal Team Leader candidate would have:  

• Ability to see the big picture  

• Flexible, enthusiastic and proactive approach to the job  

• Confidence in delivering activities, workshops and reflection to Young People  

• Excellent communication and problem solving skills  

• Good decision making ability  

• Good time-management and organisation skills  

• Committed to continuous personal and organisational development  

• Creative and energetic  

• Ability to work within a team and on your own initiative.  

This role is perfect for a highly motivated and enthusiastic self-starter, ideally with youth work background. 

The role may require long working hours and night shifts during the residential weeks of the programme.  

Twin Training International is committed to safeguarding. For all applicants called to be assessed/interviewed:  

• References will be followed up with specific questions as to applicant’s suitability to work with persons under 18  

• All gaps in CVs must be explained satisfactorily  

• Proof of identity and qualifications will be required  

• Successful candidates will be required to undertake a DBS check  

• Successful candidates will be required to complete online and 3 days training prior to commencing employment  

• Successful candidates will be expected to actively engage in the safeguarding of under 18s  

Note: You have to be 18 years old after 1st June 2021 before you can apply to work on the NCS programme.  

Victim Support is looking for a Hub Team Leader to work in Carlisle, Cumbria.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The role of the Hub Team leader is to provide operational support and management to a team of caseworkers that provide a high-quality frontline service to victims of crime in Cumbria. This will include victims of domestic abuse (including those at the highest risk of harm) and victims of rape and serious sexual assault.

To be successful in this role you will be flexible and proactive, have knowledge and experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. A proven track record of managing a team delivering services of similar nature and scope, including performance management and staff development is essential. You will have experience of voluntary and statutory agencies including relevant professional roles, particularly in the criminal justice, health and social care sectors.

We have a vacancy based in Carlisle for 30 hours per week.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

About the organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

The Emma Project and Daria House are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically. The service is currently funded until 31st March 2022 with a possibility of further extension.

About the role

Hours: 35hrs/week working across Camden & Haringey

Closing date:       10am, Friday 7 May 2021

Interview dates:  17/18 May 2021

As Team Leader, you will support the Service Manager to deliver effective and efficient operation of the refuges. You will be based at The Emma Project (Haringey) or at Daria House (Camden) and spend time in both projects. Both refuges provide accommodation for women who are escaping domestic and sexual violence and who use substances problematically. The women who enter the project have frequently been excluded from and/or refused access to other types of refuge provision.

We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women.

CV's will not be accepted

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

Experienced part-time administrator sought for newly funded initiative of the British Cardiovascular Society to set up and establish a dedicated Women in Cardiology (WIC) Chapter. The Chapter's aim is to promote awareness and address issues pertinent to WIC with the BCS acting as an umbrella group for the affiliated societies. The  post holder will set up the new committee and support the executive in the planning, management and delivery of WIC initiatives.   

 The post is offered on a 0.4 fte basis and we are seeking an administrator with at least two years administrative experience, with relevant qualifications, knowledge and skills as set out in the person specification. Applicants should be self-starters with plenty of drive and initiative and a passion for gender equality within cardiology. 

Application is by CV and covering letter. The covering letter should detail how you meet the person specification. Applications without a covering letter will not be considered.

The role of Office and Administration Assistant is to provide administrative support to the operations department. The post holder will work closely with teams across the organisation to assist office and non-office-based staff, enabling the smooth running of the organisation. 

Closing date is 10/05/2021. 

Company Description  

Twin employs around 100 full-time and seasonal staff across the UK who share a commitment to changing lives by providing high quality services to people from the UK and abroad. These services include education, training programmes, work placements, employment and volunteer opportunities, which are all designed to help people achieve their personal and professional goals.  

Our mission is to help people realise their full potential through life enhancing experiences.  

Boost your skills, top up your student loan, and give back to your community with NCS throughout July and August 2021!  

Salary:  

Daily residential rate: £92.4 

Daily non-residential rate: £76.5 

2021 NCS Programme 

NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.   

• NCS three-week wave which consists of one residential week (5 working days) and two non-residential weeks (10 working days).

In the first week (Mon-Fri), based at a residential centre away from home, teams of young people supported by staff will take part in challenging outdoor team building activities. In the remaining two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

• NCS two-week wave which is fully non-residential (10 working days). 

In these two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. 

Additional opportunities in our Autumn 2021 programme may become available to those that will have worked on our summer programme(s) and received positive feedback. 

Locations: South West- Poole

About the role  

Come and work for Twin, a delivery partner of NCS, this summer and become a role model for a team of 15-17 year olds throughout our youth and community programme.  

Team Leaders lead groups of young people through the NCS programme, encouraging them to bond as a team and fully engage with the curriculum, and will be supported by the Assistant Team Leader to plan and deliver engaging activity sessions, facilitate discussions, guide and mentor young people.   

Principle accountabilities:  

• Manage Teams of up to 16 young people and maintain high level of engagement

• Support and work closely with the Assistant Team Leader and Support Worker where suitable

• Ensure all Health and Safety and safeguarding principles are adhered to 

• Effectively manage and resolve unacceptable behaviour and conduct

• Plan and deliver sessions either face-to-face or via virtual means (if necessary) with the support of your Assistant Team Leader

Person specification  

An ideal Team Leader candidate would have:  

• Ability to see the big picture  

• Flexible, enthusiastic and proactive approach to the job  

• Confidence in delivering activities, workshops and reflection to Young People  

• Excellent communication and problem solving skills  

• Good decision making ability  

• Good time-management and organisation skills  

• Committed to continuous personal and organisational development  

• Creative and energetic  

• Ability to work within a team and on your own initiative.  

• Must have a full and clean driving licence and own car due to the remote location of some of our delivery sites. 

This role is perfect for a highly motivated and enthusiastic self-starter, ideally with youth work background. 

The role may require long working hours and night shifts during the residential weeks of the programme.  

Twin Training International is committed to safeguarding. For all applicants called to be assessed/interviewed:  

• References will be followed up with specific questions as to applicant’s suitability to work with persons under 18  

• All gaps in CVs must be explained satisfactorily  

• Proof of identity and qualifications will be required  

• Successful candidates will be required to undertake a DBS check  

• Successful candidates will be required to complete online and 3 days training prior to commencing employment  

• Successful candidates will be expected to actively engage in the safeguarding of under 18s  

Note: You have to be 18 years old after 1st June 2021 before you can apply to work on the NCS programme.

Recruiting for a Team Leader to join our Service in Hertfordshire!

GBP 28,000 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:
We are looking for a passionate and creative Team Leader to lead on the delivery of a high quality supported living service for a customer with learning disabilities and Autism. This customer is moving into a new home in Knebworth and needs a Team Leader with excellent leadership skills to manage a team of Support Workers, who will support them to build their new life and develop their skills as an independent person.

You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service

Key Responsibilities:
- Leading and motivating the team of support workers to provide excellent support and deliver meaningful outcomes in line with the customer's Life Plan
- Establishing and maintaining an appropriate culture of least restrictive practice, positive behavioural support, respect and dignity, choice and control and total communications approaches
- Delivering supervisions and facilitating team meetings with staff to ensure information sharing, problem solving and effective communication
- Holding responsibility for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Developing rotas and ensuring appropriate cover
- Ensuring that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
- Leading on the ongoing review and monitoring of the customer's needs and progress
- Leading on communications with a range of key stakeholders including family and social work professionals
- Carrying out other administrative tasks as relevant to the service and directed by the Contract Manager
- Delivering an out of hours on-call service for the region, where required
- Ensuring that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract / Operations Managers, as appropriate
- Adhering to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

Hands-on support duties will include:
- Supporting the customer to access the community and undertake a variety if activities as part of their daily life
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home in a way that works for them
- Supporting the customer to connect with new people and places and keep up with their interests
- Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way
- Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches
- Driving the customer's vehicle to support them to go about their day to day life
- Collating a range of behavioural data and essential paperwork to be analysed within our local management structure
- Communicating with a range of other key stakeholders including social work, psychology, advocacy and commissioning teams
- Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements
- Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them
- Delivering personal care
- Undertaking any other duties as requested by management

Person Specification:
- Enjoys social interaction and the company of others, networks in local business community
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised

Skills, Knowledge and Experience:
Essential:
- Educated to degree level or equivalent
- 2 / 3 years experience within a health and social care environment, preferably with some supervisory / management experience
- Driving Licence and a willingness to drive as part of support duties

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

For the full job description, please visit the Look Ahead website.