Recruiting a Team Leader to join our young peoples service in Hounslow!
GBP £15,600 per annum, 24 hours per week, 9 month FTC plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Job Overview:
The post holder will be fully involved in all aspects of the day to day management of the service, including line managing the relevant front line staff. You will lead and develop the skills of the team and will work closely with the contract manager to ensure that the service delivers on all targets.
Key Responsibilities:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Operations Manager
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract / Operations Managers, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
The Successful Candidate will;
Abilities and Skills
- The ability to inspire team work and a collaborative culture;
- The ability to motivate staff and Service Users to meet agreed goals;
- The ability to develop staff using a variety of methods including but not limited to mentoring, coaching, and training;
- The ability to provide high quality feedback and challenge to facilitate reflective practice and continuous service improvement;
- The ability to successfully and effectively manage change;
- Strong written and oral communication skills and ability to engage a range of stakeholders within and outside of the Service;
- Strong performance, budget, and business management skills - including the ability to contingency plan;
- Robust decision making skills.
Knowledge and Understanding
- Knowledge of innovative best and emerging practice in supported accommodation provision;
- Understanding of the challenges faced by frontline support workers and ability to offer staff welfare support;
- Understanding of and commitment to achieving best value;
- Understanding and knowledge of relevant workplace legislation and associated duties including but not limited to those relating to human resources and health and safety;
- Understanding and knowledge of relevant policies and procedures - such as performance and sickness management frameworks.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of
Look Ahead.
Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If
this occurs you would not need to submit another application for the alternative role.
Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more
We’re looking for a motivated, imaginative and organised human to be the heart and soul of this small team and large community. You would be responsible for innovating and implementing new Covid-safe cycling adventures whilst meeting ambitious fundraising targets to support Choose Love.
Thighs of Steel
Our purpose is to raise money and awareness for refugee-supporting organisations. We do this by running empowering and community building cycle adventure events. To date, we have raised over £450,000 for Choose Love, Europe’s largest donor of grassroots refugee aid, providing emergency support and long term solutions where they are most needed.
Our rides are deliberately uncompetitive, accidentally but proudly feminist, and offer genuine adventure. Our organisation is small, purpose-led and independent. The team consists of two Directors, who will coach you into the role and work together with you on strategy, finances and impact goals. There is also a dedicated team of volunteers within our community who run aspects of the organisation including Comms and the London Cycle Club. With this small team around you, you will be the driving force of the organisation, spending more time working on it than anyone else. Our community of cyclists are so engaged we see them as a wider part of the organisation . With many of our community craving adventure after lockdown, but social distancing necessities reaching into 2021, it is a creative time to join the organisation as new events and adapting existing ones will be the first priority.
Essential responsibilities:
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Inventing: Creating new fundraising cycle adventures, that empower, challenge and are enjoyable for participants. They must also be financially sustainable and add to our purpose, fundraising for Choose Love
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Fundraising: Meeting an ambitious fundraising goal of £150,000 per year for Choose Love.
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Organising: Making the cycle adventures happen on time and to a budget. Recruit and organise training for the core team for the rides. Build a team of volunteers from the community to support you with route planning, booking accommodation, etc
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Community Building: You will be the point of contact for all communication with participants. You’ll be a highly organised and easygoing person that always has time for people on and offline. Community building will include ensuring the Cycle ‘Clubs’ are thriving and led by the community itself as much as possible.
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Partnerships: Collaborating and communicating with our key partner, Choose Love, including regular check-ins about our fundraising progress, comms collaboration and event opportunities. Additionally, building and exploring new partnerships to help us meet our goals.
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Comms: Creating the strategy and delivering content to engage and grow our audience through online and occasionally offline mediums. This includes social media platforms, website building, content creation and designing. Comms strategy will involve working towards building the breadth of our community, in collaboration with Choose Love.
About you
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Experience in an organisational role in the third sector (social enterprise, charity etc)
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Passionate about refugee rights and freedom of movement
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Have an interest in cycling and adventures
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Organised with good attention to detail and comfortable organising online with tools such as Mailchimp, Slack and Google Drive incl Sheets, Docs.
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A good communicator, sociable and able to contribute and encourage a close knit community.
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Good at multitasking a varied workload
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Comfortable being your own boss, taking initiative and responsibility, whilst co-creating a team who collaborate and respect each other.
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Flexible with workload, there may be times in the year where things are busy and other times where it’s a lot quieter, so weekly hours will vary, whilst monthly pay remains at an average of your annual workload.
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You are passionate about helping to create an inclusive, anti-oppressive organisation that treats people with respect and dignity. Considering accessibility in the ways you work, such as in communication and events design
Practical information
Contract: 12 months (possibility of extension depending on funding) with a 6 month probationary period
Salary: £21,000 pro rata, 0.6FTE, therefore pay is £12,600. 28 days of holiday pay are offered, including bank holidays, pro rata. Salary is the London Living Wage.
Hours: 3 days a week on average, if working 7.5 hours a day.
Location: Whilst Covid-19 restrictions make supported group rides impossible, the role can be remote. However once rides are possible you would need to be able to work regularly in Bristol or London, where the majority of our community are. If this wouldn't be possible but you still feel you are right for the role, please do apply and let us know your location and how you think it would work.
Our approach to hiring:
We encourage applications from a wide variety of backgrounds who can drive and inspire change for refugees and displaced people. We particularly welcome applications from Black, Asian and minoritised ethnic candidates, and candidates with disabilities.
We promote equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are happy to talk about flexible working and we promote a workplace where you can be your authentic self and achieve success based only on your merit.
The client requests no contact from agencies or media sales.
Job Description
Job Summary
As Database Administrator, you will have overall responsibility for our Raiser’s Edge database and act as the first point of contact for any queries relating to records.
You will also be responsible for providing efficient support for income generated by Salisbury Hospice Charity.
Duties and responsibilities
- Ensure Raiser's Edge reflects accurate data
- Reconcile income in Raisers Edge to ensure accuracy of financial reporting
- Process sponsorship donations generated through fundraising pages
- Code weekly online donations
- Bulk process donations from our Regular-Giver standing orders
- Ensure new Gift Aid declarations are logged in Raiser's Edge
- Upload Event Registrants throughout the year
- Manage donor communication consent (email and post)
- Manage donor requests, such as cancellations, upgrades and general enquiries, ensuring all communication with the donor is logged in Raiser's Edge and available for auditing
- Ensure strict compliance with data protection regulation
- Perform regular housekeeping checks of new and current records
- Run data for twice yearly newsletter, enews bulletin and direct marketing campaigns
- Set up new Funds, Campaigns & Appeals for each new financial year
- Support the fundraising team to make the best use of Raiser's Edge
This job description reflects the current requirements of the post. As duties and responsibilities develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description.
Qualifications and Skills
- Experience desired (but not essential) with Raiser's Edge or similar fundraising database (i.e. ThankQ, Donorflex, Donor Perfect, etc).
- Knowledge of working in Microsoft Excel.
- Experience (but not essential) of Gift Aid administration.
- A qualification or equivalent experience in I.T. support.
- Practical understanding of database querying.
Hours of work
- 21 hours per week (flexible home working)
Closing date for applications
- Friday 29th January 2021
Job Type: Part-time Maternity Cover
Salary: £20,000 to £22,000.00/year pro rata
Full Time Permanency Service Team Leader (37.5 hours pw)
- Are you experienced in managing fostering and/or adoption services?
- Are you committed to providing the best quality foster carers and adopters for troubled children?
- Do you want to work in a multi-disciplinary team of skilled professionals to ensure good therapeutic Post Adoption and Fostering support, and to motivate and support other social workers to do so too?
If the answer’s ‘yes’ – get in touch!
Why? Family Futures is:
- An adoption and adoption support agency awarded an outstanding rating by OFSTED in 2018 for our third consecutive inspection.
- Has a reputation for innovation and offering a high-quality service - an integrated multi-disciplinary assessment, treatment and family finding service for adopted and fostered children who often are more challenging to place or to maintain in placement.
- Now developing a therapeutic fostering service to bring our skills and wrap-around support to children in care
As the Permanency Service Team Leader you will be responsible for continuing to develop and support our Adoption Service, be a central part of developing our exciting new Therapeutic Fostering Service and manage the staff within these services to help them maximise and develop their skills and practice.
We Need an energetic experienced manager with a background in permanency services who will lead a small team of social workers in the Permanency Service and carry a small caseload of assessing adopters and foster carers, and post approval support. You will also (for an additional salary element) take a turn at staffing the out of hours support line.
Ideally applicants will have experience of both fostering and adoption. However, given our experience in adoption, it is more essential that the Permanency Team Leader brings experience and knowledge of fostering and is willing to build their skills in adoption.
We Offer:
- High quality support, supervision and training
- The opportunity to work creatively, as a key part of our multi-disciplinary team, in a child-centred way, informed by current research, using a well-evidenced model of understanding the need of children with traumatic histories.
- Small caseloads, meaning you can work in depth with families and support the staff team to do so
- Competitive salary and a supportive working environment, which recognises the stress of this type of work and nurtures staff, enabling staff to grow their skills and gain satisfaction from supporting carers/adopters to become therapeutic parents and children to heal and thrive.
Family Futures is an Equal Opportunities Employer. We expect all staff to share our commitment to safeguarding and promoting the welfare of children and follow safer recruitment practices to protect children and adults at risk of harm, requiring the successful applicant to undertake an enhanced DBS disclosure.
This is a permanent position. Salary: £46,000 - £51 000 per annum
In response to Covid 19 we have had to adapt our services, therefore the role is currently largely home-based with some days at our office in Islington.
Closing date for applications is midnight Sunday 14th February 2021 with interviews scheduled to take place on Monday 22nd February 2021.
Family Futures is an adoption and adoption support agency awarded an outstanding rating by OFSTED in 2018 for our third consecutive inspection.... Read more
The client requests no contact from agencies or media sales.
THE ROLE
This is an exciting opportunity for an established Nurse Team Leader who is looking for a new challenge at an exciting time within the charity.
We are seeking a senior Band 6 Nurse to support the line management of Nurses, Specialist Carers and students and service development, while providing clinical and holistic care and support.
You will play a key part in helping seriously unwell children and their families in North and Central London.
The role will include the management of care planning, symptom control and end-of-life care.
THE PERSON
- Our ideal candidate will have experience of line managing, supporting and developing nurses, Specialist Carers and student nurses in a similar role with palliative care experience.
- You will be well versed in assessment, development, implementation, delivering and evaluation programmes of care across a range of environments.
- You will have knowledge of current legislation relating to children and young people including best practice in safeguarding children, and excellent understanding of children’s palliative care and recent initiatives in children’s health and social care.
If you are ready for a new challenge and would relish the chance to become part of a successful forward-thinking organisation then we would love to hear from you!
Please contact us directly if you have any queries or alternatively have a look at our website for more information.
Noah’s Ark Children’s Hospice provides practical and emotional support to children who are life-limited or life threatened, and their families, li... Read more
The Impact & Evidence Team Coordinator will provide administrative, financial, and business support to the Director of Impact and Evidence, and their team, to enable us to deliver on our objectives by providing seamless support and delivery. The successful candidate will:
- Understand the needs of the team, the context in which we operate, and focus on problem-solving and working with others to meet objectives.
- Help teams work effectively, maintain partnerships and relationships (internally and externally) and ensure value for money
The client requests no contact from agencies or media sales.
Sales Team Leader
Base (Negotiable)
£24,083 - £27,484 per annum
Full Time, Permanent
Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join us.
We now have an exciting opportunity for a Sales Team Leader to effectively manage booking sales for FSC; providing a high level of customer service in order to meet customers’ needs to ensure the customer returns to FSC year on year.
The successful applicant will lead and manage their designated customer service team to ensure excellent customer service, financial management, communication and information flow for internal and external customers. You will also manage the relevant database and systems, to provide critical support to the learning location teams; administering the invoicing and accounts system, and responding to enquiries from both staff and customers.
You will possess a minimum of 5 GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, a minimum of NVQ level 2 in Business Administration or equivalent. We’re looking for someone with 5 years+ relevant experience of working in a senior administrative or sales role, as well as 2 years+ experience of successfully managing staff to achieve high results and
experience of leading customer focussed service delivery.
Excellent communication skills, both orally and in writing are key to this position, with the ability to communicate effectively with a wide variety of audiences at all levels, including whilst working from a remote location and a positive and passionate attitude towards your work.
As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.
We want to create a world where everyone feels connected to the environment, so that they can enjoy the benefits it gives and makes choices that help protect it – especially now when our planet is facing issues such as climate change and loss of biodiversity.
Closing Date: Wednesday 3rd February 2021
Interviews to be held on 11th and 12th February 2021
Field Studies Council, FSC, is an environmental education charity providing informative and enjoyable opportunities for people of all ages and ... Read more
The client requests no contact from agencies or media sales.
Team Leader - Recovery & Opportunities
We are seeking someone who is creative, highly organised with strong leadership skills, to develop and manage a team of dispersed Recovery & Opportunities Coordinators (ROCs) across our services.
SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.
Reporting to the Head of Programmes, you will oversee the day to day running of the programmes across SHP as well as directly supervising a range of specialist staff. You will also lead on the ongoing development of a timetable of recovery focused activities and resources based in our accommodation services, which spans several London boroughs.
To succeed, you will have proven experience of working with individuals affected by mental ill health, substance use, rough sleeping and related complex needs.You will also have proven practical experience of developing and delivering clinical/group work, for a client group that might be resistant to engage or change.
Defined and developed through best practice, our services work with people of all genders who have unmet needs relating to social isolation, mental health and/or substance misuse and these are typically co-occurring presentations. Our Opportunities Programme has been developed to instigate and support the process of change and recovery, with daytime workshops and sessions being run such as yoga, mindfulness, arts and arts for therapy, health and wellbeing including sport & fitness, cook and eat, therapeutic horticulture.
At SHP we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.
Closing date for applications: 15th February 2021 (at Midnight)
Interviews to be held: 2nd March 2021
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six months.
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.
Creative Support is a national, fast-growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are seeking a Team Leader for our South Manchester Mental Health Community and Supported Accommodation services.
This post is specific for a community service along with supported accommodation sites. The role will operate across 3 sites and will require multi-site leadership. The services operate across South Manchester areas supporting people who live in their own homes or supported tenancies. The role will also involve leadership of 2 supported accommodation sites (Withington and Chorlton) supporting adults in recovery focused move-on services. These sites have on-site senior staff who oversee the day-to-day needs of the service. We ensure all support and risk management is bespoke to each person we work with.
We need someone who has a real interest in the social care sector and is seeking to work in services that have recovery-based approaches. You will be part of the senior team and receive supervision throughout the probationary process to ensure you have the knowledge and skills needed. As well as providing direct care and support, you will have the opportunity to act as a Key Worker supporting people to achieve their dreams and ambitions.
Team Leader duties include:
• To directly lead the community team and be responsible for the line management of team members,
• To operate as a leader across 3 sites and ensure effective running of services with the support of onsite seniors based in accommodation sites.
• To undertake within your duties direct support to service users.
• To undertake assessments of new referrals and ensure robust review processes for those who live in services
• To work closely with other professionals and agencies to provide a coordinated personalised service which meets the identified needs of individuals, promotes their recovery and maintains their quality of life
You must be an excellent communicator with leadership skills and previous experience of working within mental health support settings, along with person-centred values, energy and commitment. You will have a strong work ethic and duty of care and be able to contribute to a positive team approach. You will need to be efficient and able to coordinate your time across the service needs. We operate well-established services and offer the support you need to undertake and develop in the role, including the provision of full training.
Benefits of working with Creative Support:
• Free 24/7 counselling and employee support programme,
• Competitive pay and a pension with company contribution,
• Company paid enhanced DBS for all staff,
• All our staff are supported 24/7 by our out-of-hours teams,
• Support to complete the nationally recognised Care Certificate and Social Care Diploma.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
Location: BookTrust, Battersea (home-working initially in line with coronavirus guidelines)
Contract: Full time, Permanent
Salary: £25,000 - £27,000 per annum
We are looking for the right person to coordinate the author and illustrator community of BookTrust Represents (our Arts Council-funded project to support and promote children's authors and illustrators of colour, with the aim of increasing the number of books written or illustrated by authors and illustrators of colour) and also to coordinate BookTrust's wider author and illustrator activities across BookTrust – always with the ultimate aim of getting more children reading for pleasure.
The successful candidate will support, encourage and recruit aspiring and emerging authors and illustrators of colour to the BookTrust Represents community, write and research a monthly newsletter and coordinate a training and mentoring programme. They will work with a wide range of publishers, arts agencies and other organisations to maximise opportunities for authors and illustrators of colour to have a sustainable career as creators of children's books.
The successful candidate will be a highly organised person who is knowledgeable and interested in children's books and passionate about children's reading. They will coordinate author and illustrator activity working with the wider arts team, including direct contact with authors and illustrators and their publishers on specific projects
To apply, please go to our website. Please submit a CV and covering letter. In your cover letter please outline your suitability in relation to the person specification and answer the following question:
What do children's books and reading mean to you?
BookTrust particularly welcomes applications from Black, Asian and Minority Ethnic (BAME) candidates.
Closing date: Thursday, 4 February 2021 at 09:00
BookTrust is the UK's largest children's reading charity. Each year we reach 3.4 million children across the UK with books, resources a... Read more
We are looking for an enthusiastic and experienced Team Leader to join our dedicated and passionate team in Telford. You will need to have experience with working in the field of learning disabilities, mental health and autism, and have experience of leading and managing teams.
The successful applicant will support the registered service manager to provide high-quality services across three of our supported living and outreach services based in Telford – Madeley, Lawley and Bratton. You will also join a cohort of experienced regional managers who, alongside the registered manager, will provide peer support to you in your role.
The people we support enjoy energetic lives and we are passionate to support them to achieve their dreams and aspirations as well as good health and wellbeing. We welcome candidates who like to think outside the box. We need people who can promote meaningful experiences and lasting relationships for the people we support, to help them to feel connected to and valued by their communities. We place a strong emphasis on supporting the development of independent living skills to promote confidence, emotional wellbeing and social capital.
Creative Support are invested in providing our employees with career opportunities, not just a job. Our hard-working, committed workforce is provided with a clear path for development and the opportunity to have a voice in our organisation.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
Do you have a passion for London?
Are you passionate about reaching the most marginalised of London with the good news of Jesus?
Do you love the Church and have the ability to envision and equip others for outreach?
London City Mission is recruiting a Team Leader who is passionate about sharing the good news of Jesus in some of the hardest to reach areas and people group and want to do this by partnering with the Church in London. We have a five-year strategy to envision and equip churches for mission.
“On any one night in London, as many as 300 people sleep rough.”
This Team Leader will oversee the operations of Webber Street Day Centre, The Corner House (Night Shelter) and Hope Community Homes (supported accommodation project).The Team Leader vacancies covers: Inner South Waterloo-Brixton Homeless & Marginalised
The successful candidates will be able to work with churches and church leaders to enable them to reach the least reached in a geographical area of London. They will be strategic thinkers with strong analytical and research skills alongside excellent people management and leadership ability. They will have a track record in evangelism in hard to reach communities and the ability to form and develop partnership relationships with church leaders across an area. They will spearhead outreach strategy and equip others for outreach in their own teams and partner church volunteer teams. They will also contribute to outreach strategy regionally and pan-London using their specialism experience.
If you have a passion, gifting and skills, and a strong desire to reach the homeless & marginalised communities of London with the good news of Jesus Christ, select the link for further information and to download an application pack:
There is a general occupational requirement that the person appointed be an evangelical Christian.
The client requests no contact from agencies or media sales.
Creative Support are looking for a compassionate, positive and creative individual to join our dedicated team! We would love to hear from people who have the genuine passion and drive to want to make a positive difference to people’s lives. We welcome applicants who have experience working in the field of learning disabilities, mental health, Autism and have experience of leading and managing teams.
This is an exciting opportunity to be part of setting up a brand new supported living service alongside the registered service manager in the beautiful, rural area of Mount Pleasant in Shropshire. You will be responsible for providing high-quality support to the young adults who will be moving into the service.
The successful applicant will support a group of people who are very excited about moving into independent living for the first time. The people you will be supporting have a wide range of hobbies, interests and goals. Therefore, no two days will be the same when working at this new and modern home.
We are passionate about supporting people to live fulfilling and independent lives at home and also to become active members of their community. We will support people to achieve their own goals and aspirations, while promoting their health and emotional well-being. We place a strong emphasis on supporting the development of independent living skills to promote confidence and social capital.
Creative Support are invested in providing our employees with career opportunities, not just a job. Our hard working, committed workforce is provided with a clear path for development and the opportunity to have a voice in our organisation.
Creative Support is a national, high quality provider of person centred social care services for people with learning disabilities, mental heal... Read more
The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation.
The role of the Service Administrator will be to provide comprehensive administration support to all teams. This role is to ensure the smooth running of the Company and therefore working with all teams is an essential part of the daily working practice.
Your primary tasks will include the overall responsibility of keeping a record of all service charge payments made by our clients including creating new statements, updating finance statements as well as chasing up and keeping track of any arrears. An assertive but supportive approach will need to be taken when talking to our clients as arrears is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails and letters and will need to keep track of deadlines given for payments to be made.
You will be supporting these clients by keeping on top of their service charge by advising them to set up standing orders. Payment plans may need to be put in place if a client falls behind on payments and also kept track of, so no further payments are missed. It is detrimental if a client falls into large arrears as this could lead to eviction.
You will be required to produce monthly reports/ figures and report any concerns daily.
You will be required to attend regular staff meetings, one to one supervisions with your line manager and attend mandatory training offered by Assisted Accommodation.
Person Specification:
Essential:
- Have good communication skills to converse with clients appropriately.
- Be organised and be able to prioritise your work to meet specific deadlines
- To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure.
- Be confident in asserting boundaries
- Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook and 365, to be willing to learn any new systems that the company decide will make their output more efficient.
- Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with clients in arrears
- To be proactive in creating systems that will improve the running of the service
- Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the GDPR (Data Protection)
- Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility.
- Be able to work alone using your initiative and also in a team to attain joint goals
- Be willing to undertake administration tasks that are required by any of the teams and or the Directors.
- Proficient in producing factual and detailed reports.
Desirable:
- Experience in office/business administration/finance – dealing with arrears or debt
- Have some knowledge and experience of supporting people in the community
Role:
- To work within the administration and finance team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organisation.
- To provide administration support to all the teams and to work with the Directors and Managers as and when requested.
- To work closely with the Administration Manager and Group financial controller on financial admin that must be dealt with sensitively and confidentially.
- To ensure that all client files are maintained with all current finance information filed and accessible at any time. Create, update and archive client finance statements (electronic) and other files as requested by your Manager.
- To conduct client finance statement reviews as instructed
- You will be required from time to time to complete online housing benefit applications for the service users placed in the accommodation. You will work with an experienced member of staff to ensure that you have gained a full understanding of this procedure. You must also be able to pay attention to detail and ensure that any information provided on the application document is correct.
- You will be required to monitor and maintain service charge payments and work with the Finance team to retrieve service charge from clients in arear. Training will be given.
- Write letters using current templates and create new templates as and when required.
- Ensure that important information is passed on to the relevant member of staff
- Provide your manager and or the Directors with records or reports as required
- Provide your manager with service charge figures and or any other reports as they are requested
- Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
- To undertake any other task required to ensure that the service provider is efficient.
- On occasion, you may be required to work over your normal working hours to complete a task on a deadline.
This is normally an office-based role, but would start with Working from home as local Covid-19 guidelines are updated.
Assisted Accommodation recognizes that people suffering from homelessness often need more than just a roof over their heads. The floating ... Read more
The client requests no contact from agencies or media sales.
An exciting opportunity to manage and take responsibility for advocacy services in Wiltshire.
As Team Manager you will be responsible for overseeing the delivery of advocacy service contracts and projects which work with vulnerable adults. SWAN’s current Wiltshire services include the Living Well Advocacy Service and the Community Money Advice South Wiltshire project.
This non-profit organisation is looking for someone with energy and enthusiasm, experience of managing teams, a passion for delivering excellent services and a commitment to the belief that everyone has a right to be heard, have choice and control and to be safe from harm and to live the life they choose.
Experience, Skills, Knowledge:
- Experience of providing or managing services for vulnerable people
- Experience of working collaboratively with a wide range of stakeholders
- Experience of managing remote and diverse teams of staff and volunteers
- Mid-level experience of supervising people and resources
- Knowledge of community money advice services is desirable
If you feel you are a suitable candidate and would like to work for this reputable charity, then please do not hesitate in applying with your CV and a cover letter which explains why you would like the position and how you fulfil the person specification in the job description. Your application will not be considered unless you have included your cover letter.
This position is home-based.
Applications close on Monday 15 February 2021
Applicants with a BME background and people with disabilities are welcome.
Interviews on Wednesday 24 February 2021.
Due to COVID-19 restrictions the recruitment process will be completed virtually over Skype/Microsoft Teams and this will consist of a short presentation and interview. When making your application please state if you would need any technology support for this.
Swan Advocacy is an independent advocacy charity based in Taunton and working across Somerset, Bath and North East Somerset, South Gloucester a... Read more
The client requests no contact from agencies or media sales.