Team Leader (East Midlands)– Clinical Services

Full-time at 35hrs

Salary £30,450  - £35,525 pa – Dependent on experience

(this post will be home based whilst travel is restricted due to Covid)

Permanent

GamCare is the leading national provider of information, advice, support and free treatment for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental. Our treatment services provide face-to-face, online, telephone, individual and group-based treatment.

We are delighted to be seeking a full-time Team Leader to oversee our exciting new East Midlands service. This is an excellent opportunity for someone wishing to utilise or develop project management skills to support in bringing this newly transferred service and staff within, to GamCare.

Moving forward, this position will be integral in the leadership and management of the team in delivering effective, safe and responsive interventions to people experiencing problems with gambling and people affected by another person’s gambling. The role will also involve stakeholder engagement and the building and maintenance of effective working relationships across the areas to increase referrals and uptake of this service.

This is a wide-reaching role, with an expectation that you will be able to successfully manage and support staff across a large geographical area. We will have office locations in all of the main counties across East Midlands which you will be expected to attend on a regular basis, and whilst our preference is that this post will be based centrally in Nottingham, we are willing to give consideration for the main office base to be in one of the other counties, depending on the location of the successful candidate.

This role requires applicants to

• Provide safe and effective day to day operational management of the services and practitioners
• Have experience of managing staff
• Provide strong leadership and supervision to staff
• Have experience of working with vulnerable/complex cohorts and providing clinical expertise
• Be able to perform well in a busy and demanding working environment
• Have a good understanding of performance management, case management and quality assurance measures
• Be well organised and able to meet deadlines
• Managing effective stakeholder relationships
• Be passionate in ensuring service users are at the heart of what we do

The Team Leader reports to the Senior Services Manager and will be pivotal in developing, leading and delivering first-class services in this new directly delivered by Gamcare Area.

This position will require some evening and weekend work, on a rota basis.

This post is subject to an enhanced DBS check

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <NAME OF VACANCY>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please contact Louise Mosely, (Senior Services Manager)

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully, and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is at 9am Monday 12th July

Interviews will be held via video conference week commencing 26th July

TPP are proud to be working with a Membership Association that have over 10,000 members. They work to improve and advance patient care and promote and support education and research.

They have an exciting opportunity for an Events Administrator to join the team on a 12 month contract.

Do you have a minimum of two years working within an Events role and hold strong administration skills? Have you worked within the not for profit sector? Are you able to take the lead and work on your own initiative as well as being a good team player?

The purpose of this role:
To provide efficient and comprehensive administrative support within the educational events team of the Association. To assist in all aspects of logistics of event management and to lead on the organisation of the seminars programme which are currently held online. It is anticipated that the Association will offer hybrid seminars in the future. The post holder must ensure the seminars run smoothly and efficiently within budgetary constraints whilst maintaining a high level of delegate satisfaction.

Some of the responsibilities include:
* To lead on, with guidance from the events manager, all seminar programme activities to ensure KPIs are met. The format of which maybe online, hybrid or in-person.
* To provide full administrative support for all logistics and co-ordination of all meetings, webinars and seminars with particular attention to quality, deadlines and accuracy.
* Able to make decisions with respect to prioritising workloads, dealing with members queries relating to events and financial decisions that are within agreed budgets.

General
1. To contribute to the educational objectives set out in the department and the 3-5 year strategy.
2. To work with the educational events manager in developing seminar/meeting targets/KPIs and pricing policies to ensure seminars/meetings are priced appropriately.
3. To work with the board lead for seminars and education working group to continually keep the seminar programme innovative and fresh, in terms of topics and format.
4. To be a proficient user of the new CRM and be part of future proofing the CRM through testing further updates and engaging with the core working party on further upgrades.
5. To be fully responsible for the end to end management and running of online seminars and to help run online core topics.

Seminars Logistics
1. To lead on the seminars programme proactively ensuring set KPIs are achieved. This will be done by forward planning to ensure the seminars are booked in the calendar of events in a timely manner to ensure maximum lead times for marketing of the seminars programme. Avoiding where possible conflicts in the seminars programme with other Association events and other society/organisations events that may be in direct competition.
2. To be responsible for all organiser, speaker, exhibitor and delegate management for seminars making sure all requirements are accurately recorded and that their needs are met before, during and after the seminar.
3. Should the seminar take place online: setup and run any online seminar or webinar in our webinar software (currently Go to Webinar and Zoom)

4. To work with the facilities team in organising requirements for all internal educational meetings, to include room layout, catering and audiovisual.
5. To organise travel and accommodation for faculty as advised.
6. To help prepare delegate, speaker and exhibitor materials for meetings and seminars.
7. To undertake all delegate correspondence, sharing responsibility to monitor and take ownership of the general events inbox. To deal with initial enquiries, to confirm bookings and to process cancellations and ensure queries are resolved prior to the meetings.

To be successful in this role you will have:
* Educated to A level or equivalent.
* Well organised with ability to multi-task and prioritise effectively with strong time-management skills.
* Experience in running online events. Using Go to Webinar or Zoom would be desirable
* Capable of remaining calm under pressure and working to deadlines.
* Confidence to use own initiative and manage own workload, anticipating and proactively solving important issues.
* Sound administrative skills and proven administration experience in a busy, customer-focused environment.
* Experience working in a medical or association sector desirable but not essential.
* Good oral and written communication skills and an excellent telephone manner.
* Quick to learn with particular attention to detail, quality and set deadlines.
* Enthusiastic and able to work as part of a team
* Good working knowledge of MS Office applications (Word, Excel and PowerPoint) and effective use of the internet.
* Experience of flexible working with ability to vary work patterns and prioritise tasks to meet the changing needs of the business as and when required.
* Presentable and confident communicating with people at all levels while maintaining a high standard of diplomacy and professionalism.
* Able to recognise the need for discretion and confidentiality at all times.
* Ability to develop and maintain effective relationships with staff, council, members and external contacts.

If this exciting opportunity is of interest please get in touch ASAP

This is a great opportunity for an experienced Senior Administrator to join a forward- thinking and vibrant regional charity, which delivers broad support to refugees and migrants across the Black Country and Birmingham.

We are looking for an enthusiastic and dedicated Senior Administrator who is able to:

· Manage and coordinate a busy environment with several sites, in relation to administrative duties.

· Support the CEO, Deputy CEO and other Senior Managers in the preparation and coordination of operational reports for the Management Team.

· Provide high-level admin and PA support to the Senior Management Team (SMT), and the board of trustees.

· Cooperate with the Human Resources Manager, in order to ensure efficient handling of HR-related matters.

· Seek to coordinate the admin roles across teams and branches.

· Be the key contact for overarching, cross-organisational internal communications.

The ideal candidate will be proficient in all aspects of IT and Office Administration. The post holder must be able to plan and prioritise a varied workload, exercising appropriate judgement and responding promptly and appropriately to all enquiries. The post holder will be required to handle information of a confidential nature and must observe the highest standards of professionalism, discretion and confidentiality. They will demonstrate excellent communication skills and the ability to liaise professionally with Senior Management, staff and external stakeholders.

The post provides an opportunity to develop your people-management skills and be a part of the wider running of the organisation.

Successful candidates will be supported and encouraged to develop and enhance their skills and qualifications. Comprehensive support and mentoring will be provided to the successful applicant, to enable them to meet the expectations of the post.

Principal Tasks

Administration

· To be responsible for the effective and efficient running of administration at RMC, across sites. Travel between the three branches is involved.

· Responsibility for oversight of our premises in Birmingham, Wolverhampton and Walsall, including lead responsibility for health & safety, fire safety and all facility management.

Supporting the SMT

· Provide PA support to SMT when required, including writing minutes, letters and emails and arranging meetings.

· Administrative support to SMT, including document creation, proof reading and other ad-hoc administration, as required.

· To provide secretariat for Trustee Board meetings, including arranging meetings and taking minutes.

Working with Human Resources Manager

· Supporting with the provision of a comprehensive human resources service to ensure that we are recruiting the best employees and supporting them to deliver outstanding services.

· Communicating clearly and efficiently with Human Resources Manager to ensure all employment related issues are addressed appropriately.

· Supporting with initiatives to ensure the wellbeing of staff, being mindful of the impacts on them of working with marginalised members of society.

Internal Communications

· Be the key contact for overarching, cross-organisational internal communications.

· Ensure a cohesive approach across sites, which involves producing a monthly staff newsletter, organising regular all staff briefings etc.

· Organise staff team building days.

· Lead on admin for website and social media – to update and upload content provided by SMT and other managers.

Job title: Data Services Administrator 

Region: London Haig House 

Directorate: Fundraising Operations 

Contract: Permanent, Full-Time 35 hours per week 

Salary: £23,045 - £23,452 (£18,593 – £19,000 per annum plus £4,452 London Weighting) 

About The Royal British Legion 

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us. 

Our Values and Behaviours 

Does the following describe you? 

• A desire to provide a great customer service and support 

• Enjoy and thrive in working in teams and with others 

• An encourager, eager to share your knowledge and experience to help others 

• Come to work each day to be the best you can and to learn and develop 

• Passionate about supporting the Armed Forces community and honouring their contribution 

If so then we would like you hear from you …. 

The Role 

An exciting opportunity for an experienced Data Services Administrator to joinThe Royal British Legion’s Fundraising Operations Team has become available.

The successful candidate will have demonstrable experience of: 

• Demonstrable experience in an operational systems role, ideally within a Not for Profit CRM environment, using systems like:  “CAREng” or “Raiser’s Edge” or “thankQ”. 

• Strong communication and negotiation skills to establish and maintain good working relationships with external organisations and internal customers. 

• Knowledge and understanding of data import and manipulation procedures. 

• Demonstrable ability in the use of MS Office applications, in particular Excel for data manipulation. 

• Proven ability to work to a high standard and with an eye for detail, working under own initiative and managing multiple activities simultaneously. 

How to Apply 

Please apply by clicking ‘apply online’. 

Closing date for this role is: Monday 28th June 2021 

Please note: We will be continually reviewing applications throughout the advertising window so please do apply as soon as possible. 

An exciting opportunity for a highly organised and customer-focused individual to support the delivery and management of stakeholder relationships with key international partners and members at the Royal College of Obstetricians and Gynaecologists (RCOG).

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally. We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

About the role

Working closely with the International Education Development Manager and Chief Executive, you will provide administrative support for the relationship management and communication with key international stakeholder groups based internationally, notably the RCOG  International Representative Committees (IRCs) in 21 countries, and other strategic international partners. You will assist in the delivery of agreed engagement activities, plan and administer  IRC elections and support projects from inception through to completion for country specific meetings and activities.

A strong collaborator, you will also need to build strong relationships with teams across the College, working with the Vice President for Global Health, the Executive Director of Membership and Global and the Head of Membership to ensure excellent communication and coordination with our international partners.

About you

As the ideal candidate, you will have:

• Experience of working with senior stakeholders
• Experience of organising meetings with diverse stakeholder groups (face-to-face and virtual), taking minutes and managing actions
• Experience of using virtual platforms for meetings
• Experience of dealing with front line customer services or relationship management
• Awareness of the challenges and opportunities that are presented when working across a global network
• Experience of using a CRM system or database

Benefits

As a key member of the team, you will be located in our brand new, bespoke offices in London Bridge. We offer a friendly working environment with an excellent benefits package that includes:

• Generous holiday entitlement
• Flexible working hours
• First class pension scheme
• Season ticket loan
• Free staff lunch (on-site only).

Please note that due to Covid-19, all College staff are currently working from home.

How to apply

To apply, please visit our website via the Apply button, to download the full Job Description.

Closing date for applications: 10.00am on Thursday 1 July

If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability.

[We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa]

The Health team at Grapevine is part of a holistic offer through our Help and Connect service funded by Coventry City Council. Help and Connect aims to strengthen people and help them take the action they need to build better lives. You will work in conjunction with our vibrant team of Community Connectors, Safety staff and Employment staff to support learning disabled people from Coventry to belong, be healthy and realise their potential. The Health Team is made up of paid staff and volunteer experts by experience who train, help develop understanding and shift thinking to enable disabled people to live healthy, happy lives. The team work alongside CWPT and other organisations working with disabled people to increase knowledge and confidence amongst paid professionals around the needs of people with learning disability and or Autism to help reduce the health inequalities within this community.

Hours: 28 hours per week until end March 2022 decreasing to 18.5 hours from 1st April until end March 2023. 

For more information, please download our application pack.

Benefits

• 25 days annual leave + bank holidays (FTE)
• Flexible working
• Free EAP
• Stakeholder pension scheme plus 8% employer contribution
• A friendly workplace with a strong culture of helping people uncover their potential

Closing date 11th July, 4pm.

Please be aware that we are looking at interviewing over Zoom for safety reasons.

Team Leader (Employment Advisor Teams) WLA WHP JETS

£26,250 - £31,250 per annum (Regional difference may apply)

37.5 hours per week, permanent

Ref: 22637

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across West London/North West London covering Harrow, Hillingdon, Wembley or Barnet 

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our West London Alliance DWP Work & Health Programme Job Entry – Targeted Support (WLA WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution focussed approach, target driven and be highly organised.

Reporting to Regional Delivery Manager you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within West London geographical area and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

•  Competitive Salary

• Enhanced Pension Scheme after 6 months

• Life Assurance x 3 of your salary

• Enhanced annual leave

For further information and to apply online, please click the "Apply on website" button quoting the reference number 22637.

Closing date: 31st May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum

37.5 hours per week, permanent

Ref: 21934

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across – Central England CPA 1 geographical areas include: Bedfordshire & Buckinghamshire, Northamptonshire, Lincolnshire, Leicestershire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads in a fast pace environment.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England regions of Northamptonshire, Bedfordshire, Buckinghamshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please visit our website via the button below quoting the reference number 21934.

Closing date: 30th June 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, please contact our HR Service Centre to make alternative arrangements.

We are looking for a dynamic individual who enjoys working with technology, thrives from supporting others and is keen to grow and learn alongside our charity. As an approved National Tutoring Programme Tuition Provider, Action Tutoring has been able to scale our school partnerships significantly since 2020. This year we have doubled our reach to 5000 pupils in 150 schools and wish to grow to reach up to 300 schools over the next few years. 

Prior to 2020, all our tutoring was delivered in person but we have swiftly adapted to the demands of virtual learning and now support the delivery of thousands of online tutoring sessions every single week. Our evidence-based model means that we are passionate that our volunteer tutors, Programme Coordinators and schools have the systems and skills that enable them to deliver effective tutoring for the most disadvantaged pupils in the country. 

This role supports the work of the Online Programme Manager who is responsible for the overall development of our online tutoring provision. You will support them to ensure that our online classroom technology and Learning Management Systems are fit for purpose and maintained for appropriate use by our volunteer tutors. 
You will ideally have at least one year of experience in an IT support role or in Learning Management Systems administration. You will need to be independently motivated and able to follow instructions clearly. Attention to detail and accuracy are essential. The organisation is at an exciting stage of ongoing growth and development and this is an opportunity to be part of that, ensuring our systems adapt alongside our needs. Comprehensive induction and training will be provided.

Duties and responsibilities
- Be the main point of contact for all Action Tutoring Programme Coordinator questions about virtual classrooms (Vedamo) and IT (such as firewalls and audio issues) in order to support effective online tutoring sessions. 
- Support tutors with online classroom IT troubleshooting. This may include email, phone or video call support. 
- Maintain and manage organisation of users, virtual classrooms and recordings of online tutoring sessions on our online Learning Management System (Vedamo). 
- Create all tutor virtual classrooms in the online Learning Management System. 
- Manage permissions and password resets on the online Learning Management System.
- Contribute to and maintain online Learning Management System user guides for staff, tutors and pupils.
- Ensure resources are uploaded and shared appropriately with users on the online Learning Management System.
- Add users to the Training Management System (Looop) and manage all administrative activities on this system including cross-referencing records and archiving users where required. 
- Support the creation of resources and deliver regular live demos to upskill tutors on our Learning Management Systems and virtual classrooms.
- Work with the Curriculum and Training Manager to support with tutor on-boarding to both systems.
- Support staff training and upskilling on both systems. 
- Work with the Online Programme Manager to customise both Learning Management Systems.
- Support with delivery of IT inductions and upskilling the team in basic IT tasks. 
- Support digital and IT projects across the team, where relevant.
- Any other duties deemed reasonable by the Chief Executive Officer.

Place of work: We consider remote working for this role for the right candidate, but occasional visits to the London office and travel to external events, meetings and Action Tutoring regions would be required. 
London office: The Dock, Tobacco Quay, Wapping Lane, E1W 2SF.

Contract and hours: Full time (37.5 hours per week) permanent contract.
Working hours during school term 7.45am until 4.15pm, outside of school term flexible working hours.

Start date: Monday, 23rd August 2021 or earlier, if possible.

Closing date and interviews: Sunday 4th July 2021, 12pm. Interviews between the 12th and 15th of July 2021.

All Action Tutoring staff must have a DBS check. Should you be aware of any incidents, cautions or convictions that would appear on your DBS check, you should notify us with your application.

Person specification
Qualifications criteria:
- Undergraduate degree (or equivalent experience).
- A-C in maths and English at GCSE (or equivalent experience). 
- Right to work in the UK.

We are seeking applications from individuals who are:
- Ability to manage support requests in a friendly manner with clear communication.
- Willingness and confidence to phone volunteer tutors or staff to resolve urgent IT issues across systems.
- Able to follow instructions with accuracy and anticipate where extra support is needed. 
- Extremely well organised and reliable.
- Able to work independently and use initiative. You will need to balance ongoing tasks as well as urgent support requests.
- Adaptable and open to learning. Action Tutoring is a relatively young organisation and is constantly changing, you will need to be willing to adapt and to grow and develop with the organisation.
- Strong IT literacy and an aptitude for learning new skills.
- Understanding of the importance of data confidentiality and good GDPR practise.
- Committed to equality, diversity and inclusion.
- Committed to the mission and values of Action Tutoring.
- Committed to promoting and safeguarding the welfare of children.

Benefits

- Hybrid working
We offer a flexible combination of office and home based working.
- Holiday
25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to three extra days).
- Flexitime and TOIL
We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
- Team away days
The whole team across the UK gets together three times a year.
- Pensions
We have a workplace pension scheme with a 3% employer contribution.
- Culture of celebrating
Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
- Knowledge-sharing
Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
- Socials
Team socials around team days, regular bring-and-share team lunches and other activities.
-Proofreading Team
As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
-Ad hoc projects
Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in our organisation.
If you are dedicated to ensuring young people from all backgrounds reach a meaningful level of academic attainment and are passionate about bringing about this change, please apply today or get in touch for more information.

How to apply

Please click apply and submit your CV and a letter outlining (max 1 page A4):
(When uploading one document, please click 'upload', rather than 'finish application' to make sure that it attaches, and to allow you to upload another document.)

1) Your ability to handle a varied caseload simultaneously, including clear examples of past experiences. 
2) Your IT support experience, including clear examples of past experiences.
3) Tell us about how our organisational values are in line with your values.
Applications that fail to meet these criteria will automatically be discounted.

As a result of our innovation and growth we offer an exciting opportunity to be a recognised leader of high quality services for people with learning disabilities. Working for an award-winning charity (with CQC Outstanding for care quality), you will bring your expertise, track record and proven commitment in supporting adults with learning disabilities to this new and varied role. Key responsibilities include: growing and managing the delivery of our supported independent living and community services; ensuring the highest quality of person-centred support and excellence in clients’ outcome achievement; recruiting, leading and developing a high performing team of Support Workers; and being a model of good practice for others. Highly competitive salary and benefits package, active career progression and real scope to develop the role as the service grows. Join us, positively change lives and your own career.

Location: Witness Service Wales - Within Dyfed Powys Police force area.

Flexible location within the area to be covered, preferred home working but court-based office option may be available. 
Are you an experienced manager of staff or volunteers looking for a new opportunity?

Are you a great manager of people, who is passionate about supporting vulnerable individuals?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

The Role

As Team Leader (Outreach Services) you will be in a crucial role, responsible for the delivery of a pre-trial Outreach Support Service to Vulnerable and Intimidated Witnesses in a defined geographical area.

You will manage, motivate and develop a team of volunteers who support vulnerable witnesses in their journey through the criminal justice system.

You will also develop and maintain key local stakeholder relationships with a view to enhancing partnership working, and service delivery standards and effectiveness.

Who we are looking for

We are looking for someone with excellent management and communication skills, who can adapt to and manage change. Experience of working to agreed targets is essential for this role along with working to tight deadlines.

We welcome applications from diverse candidates who can demonstrate transferable skills.

This post is subject to enhanced vetting and barring check.

You will love working with us because:

• We value diversity and equity
• You will be a part of a fantastic team who works collaboratively and inclusively, using cutting edge IT solutions to help us work better together
• You will be making a positive difference in people’s lives
• Your health and wellbeing is important to us, we have a comprehensive Employee Assistance Programme, including access to counselling sessions, both online and on the phone support.
• Your future financial health is helped by a generous pension scheme
• You can further your career with training and development tailored to you
• You will have access to an online employee support networks and forums
• Generous annual leave allowance starting at 26 days plus bank holidays with an additional 4 days off at the end of the year
• Opportunity to buy additional annual leave
• Generous maternity pay and shared parental leave
• 3 days paid volunteering each year
• Discount scheme
• Cycle to work scheme
• Inhouse mentoring scheme

About us: 

The Citizens Advice Witness Service provides a vital service offering free and independent support for witnesses in every criminal court across England and Wales.

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. 

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

Closing date: 31/05/2021

Interview date: 10/06/2021

Fourth Monkey is looking for an experienced, passionate and enthusiastic Course Administrator to join the dynamic staff team based at their North London centre.

The administrative point of contact for students and practitioners in all aspects of the day-to-day running of the courses, the Course Administrator will provide key support and management in evolving internal processes and systems related to the smooth running of the academic team’s work, as well as to student services and support infrastructure, and they will be experienced in supporting teaching and academic staff through the administration of course and student information.

About Fourth Monkey

Fourth Monkey Actor Training Company is a drama school, arts organisation and registered charity, located at a dedicated training base in Finsbury Park, North London and established in 2010. The organisation has evolved rapidly over the last decade and, since marking our ten-year anniversary in 2020, Fourth Monkey's drama school offering has experienced significant growth - our two-year training course has received accreditation from our degree-awarding partner, Falmouth University, to become the BA (Hons) Acting Accelerated Degree, and we have added the newly accredited CertHE Acting & Theatre Making and MA Collaborative Theatre courses to our training provision. 

As Fourth Monkey head further into our second decade as a leading drama school, arts organisation and registered charity, we are now recruiting for a variety of new opportunities to support our ongoing growth and evolution and to join the collaborative, dynamic staff team based at our North London centre. 

About the Course Administrator role

We are looking for a passionate, enthusiastic and experienced Course Administrator to join our team and support us on our ongoing journey. The successful candidate will play a vital role in helping Fourth Monkey achieve its organisational objectives, including providing essential support to the Director of Training and senior teaching team in developing, improving and integrating systems and processes associated with the school’s academic, programme and student support services, providing effective, professional guidance and signposting to students on a range of issues including welfare and well-being, academic progression or assessment, and being an excellent administrator with previous experience of working within the Higher Education sector.

Key aspects of this new role within the Fourth Monkey team will include:

• Course development and student development, including being one of the first points of contact for students and practitioners in all aspects of the day-to-day running of Fourth Monkey's courses 
• Practitioner liaison and management, including supporting the Director of Training and Head of Training to set standards for practitioners, and monitor and evaluate accordingly (in relation to performances and training), plus ensuring effective and appropriate contractual arrangements are in place with practitioners and associates
• Course management and coordination, including reporting and documenting of student progress reports and assessments in liaison with the Director of Training and our academic partners; responding to enquiries from students and staff as necessary and appropriate, creating and maintaining student / graduate records and maintaining a comprehensive database of tutors, practitioners and associates.

The successful candidate will have at least 2 years’ experience of working in an administrative role, ideally within a Higher Education institution or charity, a proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems plus demonstrative rigour in reporting and administrative management. They will have excellent communication skills (written and verbal), excellent attention to detail plus organisational skills, experienced in both Apple & Microsoft operating systems and an awareness and experience of pastoral and welfare support or training in an educational setting. They will possess an awareness of Higher Education learning / arts training environments, and excellent interpersonal skills with the ability to work collaboratively as part of a small team as well as independently.

How to Apply

Please send an up-to-date CV (including details of two referees; only to be contacted with applicant's consent), plus a covering letter detailing how you feel you meet the Person Specification for the role. This covering letter should be a maximum of 2 pages long and should draw particular attention to any previous experience, plus skills and knowledge relevant to the role. 

Applications should be emailed to Fourth Monkey's CEO & Artistic Director, Steven Green, no later than the deadline for submissions of 5pm, Thursday 24th June. 

Shortlisted candidates will be invited to an interview on Monday 28th, Tuesday 29th or Wednesday 30th June, or Thursday 1st July 2021.

Service Administrator - Adults Counselling Service

£19,500 (pro-rata)

22.5 hours per week

Over 3 or 4 days, including Monday and Tuesday afternoon/evenings

The Green House is a Bristol-based charity dedicated to helping adults and children affected by sexual abuse. Based at our new therapy center in St Pauls, we provide free counselling services to over 100 clients each week. We have an excellent reputation for the quality of our work and our team witness daily how the impact of counselling can be truly life changing for many of the individuals and families we support.

About the role

The role of Service Administrator is key to the delivery of our high-quality, trauma informed services. The successful candidate will be the first point of contact for clients referring into the service, as well coordinating booking counselling appointments and assessments for clients on our waiting lists. You will also provide administrative support to our counsellors and assist with admin cover from time to time.

The Service Administrator sits in a small supportive team.

About you

You will be a diligent administrator with good attention to detail and knowledge of databases. You will also be empathetic with some experience, knowledge or interest in mental health or counselling.

The varied nature of this position means we are looking for a candidate who is flexible, organized and confident in carrying out a detail orientated role.

About The Green House as an employer

The Green House are a flexible employer. We offer 25 days holiday (pro rata) plus 3 – 4 gifted days over the Christmas and New Year period. We also offer an autoenrollment pension scheme and training and development opportunities.

We also offer monthly, group supervision to all working in Service Administration.

It is an exciting time to join The Green House; having successfully grown our services over the last few years we are now looking towards creating new services to meet the needs of survivors.

This is a great opportunity for someone looking to work in a friendly and supportive organisation.

Working closely with the Marketing and Volunteer Onboarding Manager and the rest of the Onboarding Team, you will support all aspects of volunteer recruitment and onboarding and will have opportunities to be involved in marketing support.

The role is varied with plenty of opportunities to engage with our volunteer network and community links. Confidence in making calls and engaging with people is vital as well as an interest in the charity sector and/or education. You will need strong verbal and written communication skills and be confident adapting your approach and persuading when required.
 
There will be opportunities to develop data management analytical skills when monitoring volunteers’ onboarding progress. If the selected candidate has desires to also develop their creative skills, there will be opportunities to support with content development.

Duties and responsibilities
- Work with the Marketing and Volunteer Onboarding Manager to ensure the regular recruitment of high-quality volunteer tutors who meet Action Tutoring’s criteria.
- Shared responsibility of assessing new volunteer applications, according to Action Tutoring’s guidelines, and carrying out telephone interviews to assess suitability.
- Encourage tutors to book onto training sessions through targeted calls. 
- Lead on local ‘on the ground’ marketing.  Liaise regularly with the programme team to identify key geographical areas for volunteer recruitment and identify marketing opportunities to enable this. Liaise with local community hubs to encourage promotion of our volunteering, particularly to retired volunteers. 
- Responsibility for managing Action Tutoring’s online volunteer advertisements, ensure copy is kept up-to-date and adverts are live.
- Manage the Action Tutoring volunteer email inbox, responding to volunteer enquiries and liaise with volunteer recruitment contacts.
- Support with getting tutors signed up to programmes through targeted calls.
- Shared responsibility for volunteer calls to those who don’t complete their Disclosure and Barring Service check at training: checking their ID and processing their check and calls to chase those who don’t book on. Full training will be given for this. 
- With support from the Marketing and Volunteer Onboarding Manager, use the charity’s database to monitor volunteers’ progress through their onboarding activities, identifying opportunities to improve their success rate.
- Identify new, non-partnership, marketing links to build and diversify Action Tutoring’s pool of volunteers.
- Support with coordinating volunteer recruitment event booking and preparations and tutor social activities when required.
- Support with marketing content generation for marketing materials, campaigns, events, website and social media when required. 
- Start to cultivate a list of celebrity ambassadors and endorsements, engaging for events and collating quotes for marketing materials.
- Occasionally support delivery of online volunteer induction training sessions.
- Any other duties deemed reasonable by the Chief Executive Officer.

Place of work: We consider remote working for this role for the right candidate, but occasional visits to the London office and travel to external events, meetings and Action Tutoring regions would be required.
London office: The Dock, Tobacco Quay, Wapping Lane, E1W 2SF.

Contract and hours: Full time (37.5 hours per week) permanent contract.

Start date: Monday, 23rd August 2021.

Closing date and interviews: Sunday 4th July 2021, 12pm. Interviews between 20th and 21st July 2021.

All Action Tutoring staff must have a DBS check. Should you be aware of any incidents, cautions or convictions that would appear on your DBS check, you should notify us with your application.

Person specification
Qualifications criteria:
- Evidence of strong verbal and written communication skills. 
- Interest in the charity and education sectors.
- Confident carrying out calls and engaging with people.
- Well-organised, able to prioritise and multitask.
- Right to work in the UK.

We are seeking applications from individuals who are:
- Able to work independently and use initiative in a range of situations.
- Able to maintain a positive approach to repeated tasks and processes, with a sustained high level of accuracy and commitment.
- Able to interact with a range of audiences and have outstanding verbal and written communication skills. The role involves regular communication with volunteer tutors and you will need to be able to adapt your communication style to different audiences, upholding Action Tutoring’s high standards of professionalism in all interactions.
- Able to meet deadlines and undertake administration to a high standard.
- Enthusiastic and open to new ideas. Action Tutoring values the creative input of all staff members to innovate and drive improvements.
- Adaptable and open to learning. You will need to be willing to adapt and to grow and develop with the organisation.
- Detailed and organised, able to plan and manage your workload.
- Efficient and able to work under pressure when required, able to multi-task and juggle a varied workload.
- Committed to equality, diversity and inclusion.
- Committed to the mission and values of Action Tutoring.
- Committed to promoting and safeguarding the welfare of children.

Desirable:
- Experience of working with volunteers.
- Analytical skills.
- Sales, recruitment or marketing experience.
- Experience using databases (including Salesforce).
- Able to think creatively and generate content to effectively convey messages.
- Recruiting, or working with, celebrity ambassadors. 

Benefits

- Hybrid working
We offer a flexible combination of office and home based working.
- Holiday
25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to three extra days).
- Flexitime and TOIL
We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
- Team away days
The whole team across the UK gets together three times a year.
- Pensions
We have a workplace pension scheme with a 3% employer contribution.
- Culture of celebrating
Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
- Knowledge-sharing
Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
- Socials
Team socials around team days, regular bring-and-share team lunches and other activities.
-Proofreading Team
As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
-Ad hoc projects
Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.

As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in our organisation.

If you are dedicated to ensuring young people from all backgrounds reach a meaningful level of academic attainment and are passionate about bringing about this change, please apply today or get in touch for more information.

How to apply

Please click apply and submit your CV and a letter outlining (max 1 page A4):
(When uploading one document, please click 'upload', rather than 'finish application' to make sure that it attaches, and to allow you to upload another document.)

1) Any previous marketing experience, including clear examples.
2) Evidence of strong written and verbal communications skills, including clear examples.
3) Your ability to be resilient when things are not going the way you thought, and commitment to repeated tasks, including clear examples.
4) Tell us about how our organisational values align with your values.

Applications that fail to meet these criteria will automatically be discounted.