Team leader jobs

We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.

JOIN THE TEAM!

1 x Full-time post available – 35 hours per week

This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support. 

About the Bristol Men’s Crisis House

The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.

• We’re a non-CQC registered service.
• Our team is here day and night, 24/7, every day of the year.
• The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.

How you will make a difference:

Staffing, Leadership & Oversight

· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.

Quality of Support & Environment

· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.

· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.

Referrals & Risk Management

· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.

Partnership & Multi-Agency Working

· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.

Activities & Resident Engagement

· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.

Incident Management & Learning

· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).

Essential skills and experience required:

· Recognised housing related qualification or equivalent relevant housing experience

· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.

· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines

· Ability to identify support goals and evaluate progress.

· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.

· Understanding of housing management, law, policy and best practice

· Ability to motivate people and achieve positive outcomes

· Ability to communicate effectively at different levels

· Knowledge of housing needs / barriers faced by people who experience mental ill health. 

· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes

· Competent in the use of IT systems including Microsoft applications, email and internet.

· Must be able to demonstrate behaviours consistent with the values of the Charity

Who are we?  
 
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”   

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.   

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

£31,647 pa + benefits

Monday-Friday, 9-5 (on call rota availability)

Saffron Walden, Essex

Are you a confident leader with a passion for supporting people with learning disabilities? As a Team Manager at Peabody, you’ll guide a team of dedicated support workers to deliver high-quality, personalised services that help our customers live independently, safely, and with dignity.

This is a role where your leadership, empathy, and drive will shine. You’ll be the anchor for your team—offering support, solving challenges, and leading service improvements that make a real difference. If you’re ready to lead with kindness and purpose, we’d love to hear from you.

What you’ll do

• Lead, supervise, and motivate a team of support workers
• Provide regular supervision and model best practice in complex cases
• Oversee assessments, support plans, and reviews to ensure quality care
• Maintain accurate records and monitor performance using digital systems
• Work with external agencies to assess referrals and prioritise support
• Build strong relationships with local services and professionals
• Promote independence, wellbeing, and inclusion for all customers
• Manage safeguarding and risk concerns with confidence and care
• Champion self-advocacy and customer empowerment
• Lead team meetings and contribute to training and development

What you’ll need

• Experience of providing care support 
• Strong leadership and team management skills
• Availability to work unsocial hours i.e. evenings, nights, weekends and public holidays
• Willingness and ability to travel
• Confidence in assessing needs and managing risks
• Excellent communication and problem-solving abilities
• IT skills and attention to detail for record-keeping
• A positive, energetic, and empathetic approach
• Commitment to equality, inclusion, and customer service
• A full UK driving licence and access to your own car
• A satisfactory Enhanced DBS check (Peabody pays for this)

Why join us?
When you join Peabody, you’re joining a team guided by our values – Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package (healthcare, dental, lifestyle discounts).
• 4x Life Assurance.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution

Please read before applying:

• We are unable to provide visa sponsorship; you must be able to demonstrate you have the right to work in the UK.
• Interviews will take place in person on the 17th of December in person at Ferguson Close, Saffron Walden, Essex CB11 3HY.
• An enhanced DBS check is a requirement of this role
• A full UK driving licence and access to your own car is essential

If this sounds like the kind of meaningful work, you’d love to be part of, we’d love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 4th December 2025 at midnight.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

We have an exciting opportunity for a Team Leader to join our Southwest prison service based at HMP Bristol. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.

Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.

Where: HMP Bristol

Full Time Salary Range: £35,220.59- £37,184.90*

Hours: 37.5 per week

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

• Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles.
• Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately.
• Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
• Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
• Support staff to improve service user outcomes through observed practice, providing timely values-based feedback.
• Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model.
• Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures.

 About you:

• Educated to degree level or equivalent experience.
• Excellent interpersonal skills at all levels to engage, build relationships and influence.
• Ability to lead, inspire and develop a team.
• Adaptable and able to work in a challenging and changeable environment.
• Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances among Service Users.
• Experience in managing a caseload of Service Users with complex needs.
• Proven track record in managing incidents of challenging behaviour.
• Experience of culture and change management, staff engagement, service improvement.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”. 
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

Interview Date

9/12/2025

Closing Date

2/12/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

About Carers Bucks

At Carers Bucks we are committed to making a lasting and positive difference in the lives of unpaid carers across Buckinghamshire - from children as young as five, to adults supporting loved ones, through physical or mental illness, frailty, disability or addiction. We understand that caring can impact a person’s health, wellbeing and future opportunities and we are here to change that. 

Our vision is that every unpaid carer in Buckinghamshire feels recognised, respected and supported in their role – so they can access the right support, at the right time, in a way that works for them – regardless of age, circumstance and cultural or socio-economic background.

Our team is at the heart of everything we do. We foster a positive, supportive working culture where wellbeing matters, and professional development is encouraged and celebrated. 

Our values reflect our core principles and culture. They guide how we engage with service users and how we work as a team. We are:

Kind                We understand the challenges carers face. With real compassion and empathy we are able to build confidence and resilience in both carers and colleagues. 

Inclusive        We adapt our services to meet the diverse needs of all carers, making sure they feel seen, supported and empowered in their role. 

Collaborative   We work together – with carers, partners and one another – to listen, learn and improve outcomes. 

Innovative      We are curious to find better ways to support carers. We are open to new ideas and committed to improving what we do. 

Reliable          We are informed, trustworthy and confidential. We do what we say we will - every time. 

As a trusted local charity with over 20 years’ experience, we are continually evolving to meet carer’s needs and improve access to support.  

About the Role

We are seeking an experienced and highly organised Team Leader for our Young Carers and Young Adult Carers team. You will play a key role in shaping and guiding the service, managing a dedicated team and overseeing day to day delivery while working with the Head of Services to deliver our strategy. Essential to the role is ensuring the service is inclusive, responsive and shaped by the voices of the young people we support. This is a hands-on, people-focused role, combining team management, safeguarding oversight, caseload guidance and partnership working. 
 

Key Responsibilities

1. Operational Coordination and Planning

• Coordinate the day-to-day delivery of the Young Carer Service in line with agreed workplans and available resources.
• Support the Head of Services in implementing strategic priorities and translating them into clear team actions.
• Plan and organise delivery schedules, ensuring one to one work, groups, clubs and school sessions are appropriately staffed and resourced.
• Manage delegated budgets and approve individual expenses in line with organisational procedures.
• Contribute to service planning and improvement by sharing insights from young carers, families and frontline delivery.

2. Service Delivery and Quality

• Oversee the daily flow of referrals, assessments and casework, ensuring timely allocation and consistent quality standards. Provide guidance to the team with their individual caseloads. 
• Coordinate and monitor the delivery of group sessions, clubs and school-based activities to ensure they are safe, engaging and age-appropriate.
• Ensure there is adequate staff and volunteer cover to enable the schedule of sessions and activities.
• Maintain up-to-date and accurate information for families, schools and professionals, including content for the website and promotional materials.
• Support effective volunteer participation in groups, events and activities, working with the Volunteer Manager to ensure volunteers are appropriately trained, supervised and valued.

3. People and Team Development

• Provide day-to-day supervision, guidance and coaching to staff, ensuring they are supported, motivated and clear about priorities.
• Support the Head of Services with team meetings, supervision and annual appraisals.
• Ensure all team members are trained and equipped to the required standard, identifying learning needs and coordinating relevant development opportunities.
• Foster a positive, inclusive and supportive working environment, addressing interpersonal issues promptly and constructively. 

4. Safeguarding and Inclusion

• Act as Deputy Designated Safeguarding Lead (DDSL), receiving, responding to and recording safeguarding concerns and escalating to the DSL (Head of Services) in a timely manner.
• Ensure robust safeguarding practices are embedded across all delivery settings, including schools and community venues.
• Champion equality, diversity and inclusion, ensuring activities are accessible, inclusive and representative of Buckinghamshire’s diverse communities.

5. Partnerships and Representation

• Maintain day-to-day relationships with schools, youth organisations, community groups and VCSE partners to coordinate delivery and share information.
• Represent Carers Bucks at local forums, events and school-based meetings as agreed with the Head of Services.
• Promote awareness of young carers and young adult carers and the support available through Carers Bucks, sharing information and good practice with partner organisations.
• Provide feedback from schools, young and young adult carers and community partners to inform service improvement and planning.

6. Performance, Data and Reporting

• Record and monitor service data accurately, ensuring compliance with GDPR and organisational procedures.
• Track team performance against agreed objectives and highlight areas requiring support or improvement.
• Analyse data and feedback to identify trends and contribute to quarterly and annual reports.
• Provide case studies and operational insights to evidence impact and support funding and reporting requirements.

About you

Qualifications and Experience

• Experience of supervising or leading a team.
• Background in youth work, education, social care or the voluntary sector.
• Experience of working directly with young people and/or unpaid carers.
• Experience of partnership working with schools, community organisations or health and social care professionals.
• Experience of handling safeguarding concerns and maintaining appropriate records.
• Experience of report writing, record keeping and using client databases or CRM systems.

Knowledge and Understanding

• Strong understanding of young people’s development.
• Robust knowledge of safeguarding principles for both children and adults.
• Understanding of equality, diversity and inclusion, and how to embed these in practice.
• Awareness of the issues affecting young carers and their support needs.
• Awareness of local services and support available for young people and families in Buckinghamshire.
• Understanding of how compassion, collaboration and reliability build trust and improve outcomes for carers. 

Skills and Competencies

• Excellent verbal and written communication skills, adaptable across audiences.
• Strong organisational skills with the ability to prioritise and manage a varied workload.
• Ability to support, motivate and develop a small team through encouragement and shared learning.
• Confident in analysing information and using data to support service improvement. 
• Competent IT user with experience of standard office packages and electronic record systems.

Personal Attributes

• Empathic, approachable and emotionally intelligent, with genuine respect for others.
• Inclusive and open-minded, valuing different perspectives and experiences.
• Self-motivated and proactive, with a positive and flexible approach.
• Calm under pressure, able to use initiative and make sound judgements.
• Team-oriented and collaborative, sharing information and celebrating success with others.
• Commitment to the values and ethos of Carers Bucks.
• Full UK driving licence and access to a vehicle for work across Buckinghamshire.

Why join us?
We have recently published our one-year strategy, guiding us through the next phase of our development -  ensuring our services are embedded with partners in the community and strengthening the way we work both with our adult team and with volunteers.

By becoming part of our team, you will:

• Play a key role in shaping our future: You will help shape and guide the Young Carer and Young Adult Carer Service, working with the Head of Services, and based on the needs of young people.
• Make a lasting impact: Your work will directly support unpaid Young Carers and Young Adult Carers, helping to reduce isolation, promote wellbeing and improve access to support.
• Be part of a supportive, passionate team: You will collaborate with dedicated colleagues who are committed to making a difference and supporting one another.
• Access opportunities for growth: We will support your professional development with training, learning opportunities, and the chance to shape a growing area of work.
• Enjoy flexibility and balance: We offer flexible working arrangements.

If you are seeking a role where your contributions are recognised, your work drives real impact and you can help shape something meaningful, we would love to connect with you.

Employee Benefits Include:

·       25 days annual leave + Bank Holidays (increases with length of service)

·       3x Christmas Closure Days

·       Up to 5 days paid Carers Leave

·       Regular training and development opportunities

Equal Opportunities

We want our services to be representative of the community we serve. We are proud of the diversity within Buckinghamshire and particularly welcome applications from underrepresented groups.

How to apply
Please submit a CV and covering letter via our online portal.  Successful candidates may be invited to a first interview before the closing date.
 

We are committed to being an inclusive employer. If you require any adjustments to the interview process or would like to discuss your access needs in advance, please let us know by emailing us (email address available on our online portal) - we will do our best to accommodate you.

We're looking for a kind, empathetic and resilient Team Leader to join our Young People Services in Bracknell.

£32,156.80 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support.

The working pattern for this role is: 8am-4pm, 12.30am-8.30pm and 9am-5pm

This is a fixed Term Contract

What you'll do:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Essential:
- Educated to degree level or equivalent

Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Leader to play a pivotal role in our Connect To Work service in Merton. 

Sounds great, what will I be doing?

We are seeking a dynamic leader to manage and supervise IPS Employment Specialists, ensuring the delivery of high-quality, evidence-based employment support. In this role, you will uphold IPS fidelity principles, organisational policies, and commissioner requirements while driving team performance through supervision, mentoring, and regular reviews. You will foster a positive, inclusive culture, oversee recruitment, induction, and ongoing training, and work closely with clinical teams to integrate employment support into treatment pathways. Building strong relationships with employers, partners, and community organisations will be key to promoting inclusive employment opportunities. Additionally, you will monitor data quality, service outcomes, and compliance, providing reports and driving continuous improvement. The role also involves ensuring adherence to safeguarding, equality, data protection, and health and safety policies, supporting employer engagement strategies, job retention, and workplace adjustments, and contributing to service design and innovation.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for a candidate with experience delivering or managing employment services, ideally within mental health or primary care settings. IPS training is desirable, though a willingness to complete it is essential. You will have proven skills in managing in-person teams, including supervision and performance management, and a track record of meeting service targets and quality standards. Strong stakeholder engagement and partnership-building experience is key, alongside the ability to improve systems and processes for effective service delivery. Excellent IT skills, including Microsoft Office and database management, are required, as well as strong written and verbal communication skills and confidence in presenting to stakeholders. Coaching and mentoring abilities to develop staff, a person-centred approach, and a strong customer service ethos are vital. You should have an understanding of employment and mental health barriers, knowledge of safeguarding, equality, data protection, and health and safety, and awareness of the Equality Act 2010 and employment law. Evidence of ongoing professional development will be highly valued.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

We are in need of proactive Recovery Support Team Leader who’s dynamic qualities will be key to strengthening engagement and ensuring service users actively shape our Tower Hamlets services. Collaborating closely with leadership, staff, and service users, you will be supporting service to achieve the best standard of care as well as helping us to increase accessibility to services and help support as many people in their recovery journeys as possible. 

Where: Tower Hamlets

Hours: Full Time, 37.5 per week 
Full Time Salary Range: £35,220.59 - £37,184.91 dependent on experience (based on full time working hours pro rata for part time)

Allowance: £4,133.14 Inner London Weighting

Contract Type: FIxed Term until 31st of December 2026 

Responsibilities

About the role: 

• Empowering staff to promote hope, empowerment, choices, control and opportunities that assist service users reaching their full potential as individuals and community members.
• Ensuring that CGL’s values are at the heart of everything we all do, through values based decision making and leadership, creating values based culture.
• Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota.
• Ensuring quality of service delivery through data analysis and engaging staff in service quality improvement planning. Where necessary, create team and individual performance plans to improve quality and performance.
• Work with your team and Designated Safeguarding Lead (if not your role) to ensure that the practices within the team/service enable identification of service users, children and families who are at risk. Ensure that staff are competent in the delivery of interventions that reduce risk to service users.
• Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
• Utilise Skill-Station (CGL’s learning and development platform) to identify the learning and development needs of your team and engage staff in face to face and eLearning as appropriate.

About you: 

• Experienced in recruiting, training and managing staff
• Aware of the challenges faced by the people using our services
• Experienced in delivering learning and training to others
• Accomplished written and verbal skills and a high degree of IT competency
• Capable, committed, and influential leader
• Experience of promoting the voice of service users
• Excellent time management
• Excellent team working, communication and interpersonal skills
• Empathetic and non-judgemental approach
• Ideally you will posses a level 3 qualification in assessing learner work and Project management and/or team leader experience

What we will give to you: 

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 
• Contributory pension scheme 
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 
• A friendly and supportive team 
• Training, career development & progression opportunities 
• Refer a friend scheme.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

Join us in our journey of empowerment and holistic support, where every individual's well-being is at the heart of what we do.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe

Inner London Weighting (£4,133.14)

Closing Date

26/11/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Role: Team Leader – Travelling Communities

Salary: £16,686 per year (full time equivalent £27,810)

Hours: 22.5 hours per week

Contract type: Permanent

Location: Wiltshire

Additional information:

• Valid driver's license and access to a car for business purposes
• This role requires frequent travel across Wiltshire

About Julian House:

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we’re looking for!

About the Role:

As a Team Leader, you’ll play a key role in our Gypsy, Roma, Traveller and Boater Outreach and Engagement service—making a real difference to communities across Wiltshire, both roadside and on the water.

This is a dynamic, hands-on role where you’ll be a visible presence, building strong connections with clients, staff, and partner organisations. You’ll lead by example, ensuring the smooth running of the service while empowering your team to deliver high-quality, person-centred support that helps individuals thrive. Through regular supervision and meaningful conversations, you’ll create a supportive environment where both staff and clients can reach their full potential.

Responsibilities include:

• Progress and track referrals: Track and progress referrals into the service, ensuring smooth transitions and positive outcomes.
• Assess needs and risks: Complete thorough needs and risk assessments, leading to tailored support plans that meet individual requirements.
• Supportive Line Management: Deliver regular supervisions and check-ins to ensure team members feel supported, motivated, and equipped to delver a high quality service.
• Deliver high-quality support: Provide a person-centred service that is strength-based and trauma-informed, promoting empowerment and resilience.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

You can view the full job description by clicking here.

Qualifications / Requirements:

• Understanding of safeguarding principles and the ability to identify and respond to safeguarding concerns.
• Excellent organisational skills with the ability to work within set timeframes.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

Join the innovative Bolton Listening Lounge, providing adults in Bolton with mental health and wellbeing support. Working in partnership with Greater Manchester Mental Health Foundation Trust and Family Action, the Bolton Listening Lounge is a collaborative approach to providing mental health and wellbeing support from late afternoon into the evening. It provides a safe space for people who are experiencing mental distress or who feel that they are going through a personal crisis. Our staff will offer low level calming interventions and one to one support to identify the cause of the emotional distress and to put in place a plan including signposting and referring on to other organisations and services.

We are looking for someone with knowledge and understanding of Mental Health conditions and their impact on daily living, with a strong track-record of working with individuals and their families to deliver positive outcomes. You will provide leadership to a small team of Support, Time and Recovery workers and demonstrate a commitment to a one team approach. You will have demonstrable experience of supporting staff or volunteers in their role and aptitude for managing professional relationships.

You will have a strong track record in service delivery and a focus on quality, performance, safeguarding and management controls. With a client-facing approach, you will be passionate about engaging our service users in all aspects of our work including co-production. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key commissioners and future funders, while developing partnerships that will continue to evolve and effectively meet the needs of everyone the service supports.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at MhIST. We know that greater diversity will lead to even greater results and strive for our workforce to be truly representative of the diverse communities we support.

Team Leader (Mental Health) – Talking Spaces Service

Location: Birmingham

Hours: 37.5 hours per week

Salary: £28,982 per annum

The Talking Space service operates from 1pm to 9pm four days a week throughout the year.

We operate one of our Talking Space services in the vibrant Jewellery Quarter, close to the city centre. Our Talking Space service provides a safe and welcoming environment for individuals aged 18+ living in Birmingham or Solihull who are experiencing emotional distress or a mental health crisis. We offer 1-to-1 appointments and drop-in support across four sites in the city (Selly Oak, Erdington, Jewellery Quarter, and Northfield). We actively listen and offer a range of referral and signposting options.

The service functions as an alternative to A&E as part of the urgent care pathway.

We now have an exciting opportunity for an empathetic and experienced leader to join our team and support the effective delivery of the Talking Space service, with a particular focus on young adults aged 18–25. You will develop engaging activities and groups that appeal to young people, helping them reach their full potential. With strong knowledge of mental wellbeing, you will work confidently within confidentiality frameworks and ensure accurate completion of all relevant documentation.

You will communicate in a style appropriate to your audience, demonstrating compassion and a non-judgmental approach toward individuals experiencing psychological distress. As Team Leader, you will provide support and supervision to the staff team, identify training needs, and complete annual appraisals. You will feel confident challenging discriminatory or disrespectful behaviour while maintaining high standards and ensuring the team upholds the same level of quality.

You may occasionally be required to work across all Talking Space sites.

We are also exploring opportunities to extend our service to support young people aged 16–18 soon.

The ideal candidate will have experience in a similar role and a strong understanding of safeguarding practices, along with a positive attitude toward individuals experiencing mental health difficulties. You will have experience working with confidential, sensitive information in line with GDPR principles. 

A confident communicator, you will feel comfortable liaising with internal and external stakeholders and building strong relationships within the community.

You will be IT literate and able to ensure all documentation is accurately recorded on our bespoke systems. You will have proven experience in leading a team and supporting individuals to develop within their roles. Flexibility is essential, as the role requires working shift patterns—including evenings and weekends, within the service’s opening hours.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our people are key to the success of the organisation, and we are recognised as both Mindful Employer as well as achieving gold standard success in Investors in People.

We welcome applications from people who have experienced mental health difficulties.

Closing date for applications is Monday 8th December 2025

Interviews to take place on Tuesday 16th and Wednesday 17th December 2025

Salary: £30,784 per annum

Permanent contract

40 Hours per week, shift work including weekends and bank holidays

Location: North Kensington (W10)

We have presently a fantastic opportunity to join one of our 16+ Homes, located in North Kensington , and make a difference to our Young People’s lives.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

At St Christopher's we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website to watch our short video to gain an insight into our working life here at St Christopher’s .

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

About the Role

As Team Leader, you will assist the Manager in the running of a 16+ semi-independent supported accommodation service, supporting the delivery of high quality transition services for young people that promote their independence and increase their life skills.

We have an enthusiastic team including Support Workers, Waking Night Staff and Management who all have different interests which they bring to the service. If you’re ready for a challenge and think you have the skills to drive St Christopher’s forward we would love to hear from you!

Applicants should have

• At least two year’s relevant experience providing housing and/or support services to vulnerable individuals
• A good understanding of the regulatory framework relevant to the provision of housing services for young people
• Knowledge of the welfare benefits system in relation to young people.
• Ability to lead, motivate, supervise and support staff and be a positive role model.
• Ability to prioritise own workload and to work flexibly to meet deadlines or service requirements.
• Ability to use own initiative as well as be an active team member.
• Flexibility to occasionally work evening and weekend shifts and participating in the On-Call system.

In return we offer:

• Salary of £30,784 per annum.
• Competitive pay and reward structure offering salary progression based on performance.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

 Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website. CV’s will not be accepted.

For more information or assistance during the application process, please contact us via our website.

 We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

Please note this post has a minimum age restriction  of 21 for roles working directly with children and young people in our residential and semi-independent Homes in line with the Equality Act ‘occupational requirement’.

UNISON is the UK’s leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

The Role

‘There for You’ is the union’s own charity providing help and support to members who are facing financial hardship or other difficulties in their personal lives.

We wish to appoint an enthusiastic and organised Support Worker to join our team on a temporary basis to support the delivery and administration of welfare services to UNISON members across a range of activities.

This role will include responding to incoming queries by email or phone, signposting to and delivering relevant information to UNISON members seeking help and advice. In most instances, you will be the first point of contact so you must have good telephone and communication skills and be able to respond to queries in a sensitive and positive manner.

You will also need to be able to work in a team environment and provide administrative support to the wider team when required. Your role will include data input as well as assisting with specific initiatives including our small grants programme supporting UNISON members who are in financial difficulties and more.

Able to work to deadlines and under pressure, you will have a high standard of accuracy and be confident in using your own initiative.

You will enjoy being part of a small team where the focus is on ensuring UNISON members receive the highest possible standards of service and support and in accordance with our policies and the legal requirements on confidentiality.

How to apply

An application form can be obtained by visiting the website.To apply for this opportunity please download and complete the General application form (under “Documents”). See job description and person specification (under “Documents”)

Please note that only the General application form will be accepted.

Completed application forms must be received by no later than 5pm on Monday 8 December 2025

Interviews will take place on Monday 14 January 2026.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual, and transgender people to work with us.

Location: Luminous House

Contract Type: Permanent

Salary: £30,784 per annum

Specific Hours: 40 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins 

Team Leader – Children’s Home – South West London

Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional Team and Make a difference to Children living in residential Care.

Starting Salary £30,784 per annum 

Shifts: 40 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins

Sleep-ins: £50 / Overtime and Bank holidays paid time and half

Location: London, Balham (SW12)

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Watch our short video to gain an insight into our working life here at St Christopher’s 

About the Role

As Team Leader, you will be directly involved in managing the home and providing positive support for challenging young people aged 12-17. Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism. 

St Christopher’s Academy

At St Christopher`s we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

Check out here our staff stories to see how you can develop your career with us

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

The successful candidate will have:

• Desirable professional qualification (CQSW, DipSW, NVQ3), or willingness to undertake Diploma Level 3 for Residential Childcare.
• One years’ experience working at a level of responsibility with children and young people in a residential setting.
• An understanding of the regulatory framework relating to the provision of residential services for children and young people.
• Good understanding of the needs and risks regarding children in care.
• Experience of taking on leadership responsibilities in a teamwork setting.
• Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
• Excellent communication and team working skills.

In return we offer:

• Starting Salary £30,784 per annum.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

For the full Job Description and Person Specification visit our website.

In order for your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. Please note that CV’s will not be accepted.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

It is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Make a difference every day with PDSA

At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.

If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.

About the role

You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.

Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.

Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.

What you’ll do

• Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
• Handle inbound calls related to fundraising with empathy and professionalism.
• Achieve personal and team income, service and quality targets.
• Build positive relationships with supporters through excellent communication and listening skills.
• Ensure accuracy and compliance with Data Protection and fundraising regulations.
• Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.

About you

You’ll bring:

• Experience working towards financial or operational targets.
• Excellent telephone and listening skills, with the ability to build rapport.
• A positive, solutions-focused approach.
• Confidence using computer systems and managing data accurately.

Desirable experience includes:

• Customer service or complaint handling.
• Fundraising, sales or supporter engagement.

What We Offer

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. 

In addition to being a great place to work, we offer a wide range of benefits, including: 

• 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
• Special days off, including:
  • A paid Volunteering Day
  • A Celebration Day for something meaningful to you
  • A dedicated Wellbeing Day to focus on yourself
• Generous pension scheme – up to 10% employer contributions
• Free Life Assurance (4 x annual salary)
• Enhanced family leave (maternity, adoption & paternity)
• Retail, travel & leisure discounts through Fetch platform
• 15% discount on PDSA Pet Insurance plus access to staff vet services for pets

About PDSA

As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets.  Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

The closing date for this vacancy may be brought forward should we receive sufficient candidates.