Team leader jobs

Creative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Supported Accommodation service in Tameside. We require someone with a good understanding and experience in the field of mental health.

As a Team Leader you will received guidance and support from the registered service manager to help maintain high quality support to oversee the supported accommodation service. You will also join a cohort of experienced regional managers who, alongside the registered manager, will provide peer support to you in your role.

The successful applicant will be supporting active and independent service users with mental health needs with a wide range of interests and goals. No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: meals out, cooking/baking, board games, movie nights, arts and crafts and many more.

The Role:

-To directly lead the team and be responsible for the line management of team members

-To operate as a Team Leader across different streams of support and ensure effective running of services with the support of other senior staff.

-To undertake within your duties direct support to service users. 

-To provide person-centred care and support to enable people with mental health needs to live as independently as possible and be part of their community. 

-To engage with service users and build trusting therapeutic relationships.

-To undertake assessments of new referrals and ensure robust review processes for those who use the services

-To work closely with other professionals and agencies to provide a coordinated personalised service, which meets the identified needs of individuals, promotes their recovery and maintains their quality of life. 

-To deputise for the Mental Health Manager in relevant work areas when required. To provide staff supervision and management, undertaking initial assessments and liaising with other professionals and agencies.

Vacancy Reference Number: 87379

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Creative Support are looking for an energetic and enthusiastic individual to manage our team of support staff at our Mental Health service in Whalley Range. We require someone with a good understanding and experience in the field of mental health.

As a Team Leader you will received guidance and support from the registered service manager to help maintain high quality support to oversee the supported accommodation service. You will also join a cohort of experienced regional managers who, alongside the registered manager, will provide peer support to you in your role.

The successful applicant will be supporting active and independent service users with mental health needs with a wide range of interests and goals. No two days will be the same at this service as we support our service users to follow their passions and engage in a range of activities including: meals out, cooking/baking, board games, movie nights, arts and crafts and many more.

The Role:

-To directly lead the team and be responsible for the line management of team members

-To operate as a Team Leader across different streams of support and ensure effective running of services with the support of other senior staff.

-To undertake within your duties direct support to service users.

-To provide person-centred care and support to enable people with mental health needs to live as independently as possible and be part of their community.

-To engage with service users and build trusting therapeutic relationships.

-To undertake assessments of new referrals and ensure robust review processes for those who use the services

-To work closely with other professionals and agencies to provide a coordinated personalised service, which meets the identified needs of individuals, promotes their recovery and maintains their quality of life.

-To deputise for the Mental Health Manager in relevant work areas when required. To provide staff supervision and management, undertaking initial assessments and liaising with other professionals and agencies.

Vacancy Reference Number: 86580

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Role Context

The Team Leader is responsible for supporting the development, management, and supervision of the Kentown Support therapeutic offer. The expectation of the Team Leader role is that 50% of their time will be allocated to their supervisory responsibilities, including line management of designated staff. The remainder of their time will be allocated to casework support. The Team Leader will support with contract monitoring and reporting requirements of the service, ensuring high quality delivery, ongoing support for the team, and the growth and development of new projects and initiatives.

Role Purpose

The postholder will provide line management support to staff within this team, ensuring effective case management and supervision. The role will include supporting and working with the CYP and CC Therapy Services Coordinator and Manager and other team members to drive continuous improvements to service delivery as well as ensuring monitoring reports are completed in line with requirements for our commissioners.

Main Duties and Responsibilities

Management of staff:

• Provide 1:1 line management supervision and casework support for the designated contract with the CYP and CC Therapy Service Manager’s guidance.
• Identify staff training and development needs as part of supervision and appraisal process.
• Effectively undertake annual appraisals and support staff to meet their Personal Development Plan.
• Lead on the day-to-day oversight of the services in the CYP and CC Therapy Coordinator’s absence (avoid booking annual leave during this same time when possible).
• Ensure referrals are allocated appropriately in line with team members’ targets and capacity with support and guidance.
• Develop training plans for new starters during their probationary period.
• Lead on the support and supervision for any student social workers and counselling trainees placed within the CYP Team in close collaboration with the Student Social Worker Placement team.
• Provide support around safeguarding issues to the team members together with CYP and CC Therapy Service Coordinator and Manager.

Service Development:

• Lead on the oversight and development of the Kentown Support service, in collaboration with service management.
• Take a solution-focused and evidence-based approach to service challenges.
• Support CYP and CC Therapy Service management in developing policies and procedures in line with best practice.
• Represent the Kentown Support service at meetings, forums, and events where appropriate.
• Undertake initial investigations into complaints relating to the Service as needed.
• To assist in the development of the Service by working with other VCSE organisations, schools, and statutory and NHS bodies to enhance the wellbeing and resilience of their service users.
• Implement HR processes as appropriate and agreed, reporting issues upwards whilst seeking to intervene at the earliest opportunity so as to seek a resolution.

Contract Monitoring:

• Report to the CYP and CC Therapy Service Manager on the delivery of the Kentown Support Service on a regular basis.
• To lead on service monitoring and reporting to ensure it is completed in line with contract requirements.
• To meet with commissioners and funders as required to support the service.

Providing therapeutic support to individuals:

• Offer therapeutic interventions and support to individuals and families on your caseload. This may be with adults in the family or with children and young people in the family.
• Provide post-bereavement support to family members following the death of a child with a life-limiting condition. This may be families you have already supported in this role, or you may begin to work with new families referred by the CCN team.
• Offer a holistic package of support that is tailored to the needs of the families you are working with. This may include working around their wellbeing, building resilience, and developing coping strategies.
• Employ a flexible approach to the support by offering a mixture of open-ended and time-limited interventions

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

Our Team Leaders coordinate and run impactful and enjoyable volunteering events at which donated children's books are checked, organised and boxed for distribution by groups of corporate volunteers.  They are responsible for managing all aspects of the day and also for helping ensure that the volunteers that attend understand the value of their contribution.

Our Team Leaders work as part of a team and are supported by Volunteer Coordinators at each session. Your role as a Team Leader will be to set overall objectives for the day, to brief your team at the outset and to ensure health and safety protocol is adopted. 

Our volunteering events are received very positively by participants and are very well regarded by corporates, most of which choose to book with us on a repeat basis.  The Team Leader is largely responsible for setting the tone of each day, for ensuring their effective management and for checking that all attendees can contribute and participate fully.

On any typical day with us this role might include:

• Briefing the Volunteer Coordinators so that they can support you
• Briefing the wider volunteer pool at the start of the session: introducing the rationale for our work and setting objectives 
• Ensuring plans are achieved and completing necessary reporting.

We run two volunteering days a week at our Birmingham HQ and are looking for a Team Leader that can help run one or both of these days - opening up the unit, managing the session and helping us reach our gifting objectives.

The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role.

A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service.

A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

You will have

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

• Bereavement leave
• Smart casual dress
• Company pension scheme
• Health and wellbeing programme
• Birthday leave after 3 months service
• Employer funded cash health plan

Schedule:

• Varying shift patterns Monday - Saturday

Work Location:

• In person

Do you have the personal commitment, drive and person-centred values to be able to make a real difference to the lives of 6 people with Autism, Learning Disabilities and Forensic Backgrounds who can display behaviours which challenge?

Are you caring, compassionate and competent? Are you an excellent communicator with courage and commitment to provide only the best service to our service users.  We are seeking a highly skilled, proactive and resilient Team Leader for our specialist, bespoke built Intensive Support Service in Heysham.

You will deliver the service with support from our Unit Business Manager and Registered Service Manager.  You will promote and re-inforce a culture of responsive, professional, person-centred practice, and Active Support across the service. Relationships will be built based on respect and unconditional positive regard.

You will be supported by our Local senior management team, Senior Transforming Care Lead Practitioner and other members of Creative Support’s Multi-Disciplinary Complex Care Team and Local Social Services and CCG’s.

You must have:

• You must be able to demonstrate that you are caring and compassionate about the people we support.
• You must have experience of working in the field of Adult Social Care
• At least three years prior experience of supporting people with a learning disability and/or autism who have complex needs.
• Be a highly motivated, dynamic and confident communicator
• Be confident in working directly with service users and skilled in using this knowledge to coach staff.
• You must have good knowledge of Mental Capacity and Best Interests and you must be aware of the Restraint Reduction Network and hold a commitment to reduce restrictions in people’s lives

Vacancy Reference Number: 86539

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme

Engagement and Support Team Lead (North)

Location: North hubs (Peterborough, Huntingdon, Wisbech) with regular travel across Cambridgeshire & Peterborough

Salary: £34,000 to £38,000

Hours: Full time (35 hours per week) working predominately within our core opening hours (10am to 6pm) with some evening/saturday working on a rota.

This is an exciting opportunity to join our established 'Someone To Talk To' service in a newly created role of Team Lead to lead and oversee STTT service delivery across Centre 33 hubs in our North Locality (Peterborough/Huntingdon/Wisbech)

Team Leads will work closely with one another and Heads of Service to jointly ensure the multidisciplinary teams deliver excellent safe, impactful and responsive service to young people. Successful candidates will bring strong expertise and leadership to the Centre 33 practical and holistic support offer for young people aged 13 - 25 years and understand how this fits within the context of the wider support systems locally. They will have demonstrable experience of working within a practical support or youth work role and feel confident to support and manage colleagues delivering safe and effective work with a caseload of young people who access our drop in support and ongoing support offer. They will be responsible for providing support with case allocation, reflective practice, risk management and safeguarding. They will develop strong relationships with local organisations to ensure effective joint working and support for young people. They will retain a small caseload to support young people with more complex needs. The Team Lead will provide day to day designated safeguarding leadership across the locality team, supported by the Head of Service and Director of Service.

This role will work to Centre 33's values of being young people led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant polices, compliance and standards to help build a team culture.

Applications must be received by 8th September 2025

Interviews will be held week commencing 15th September

Team: Community Fundraising

Location: North West covering Cheshire, Merseyside, Greater Manchester, Lancaster and Cumbria (successful candidate must be based within the region as this is a hybrid role working both from home and within the region)

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £30,809.93 per annum

Contract: 12 months fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Fundraising Volunteer Team Leader:

• To recruit, develop, retain and support a diverse team of volunteers to enhance community fundraising activities and income generating opportunities.
• To lead on the promotion and coordination of volunteer activities within a community fundraising hub working collaboratively with the Community Fundraising Officers to drive income generation within the local vicinity.
• To provide practical, role specific and pastoral support for community fundraising volunteers adopting an exemplary approach to volunteer management and volunteer engagement.
• To ensure our dedicated volunteers have excellent experiences and have the skill, resources and motivation to maximize income generating opportunities.

About the Community Fundraising team:

• We sit within the Community Events team
• Our team is responsible for leading and supporting community activities to drive and grow our community fundraised income.
• We currently have a team of over 30

What we’re looking for in our Community Fundraising Volunteer Team Leader:

• Evidence of raising funds in a community fundraising environment
• Good experience in volunteer management/ supervision
• Experience as a team leader or supervisor
• Direct experience of working with volunteers
• Experience in Community Fundraising
• Full UK driving licence and access to a car

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 01 September 2025

Virtual interview date: 16/17 September 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1.Anonymised application form

2.Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

The CSE Team Leader will play a crucial role in supporting the Operations Manager and wider Basis management team to oversee the delivery of 1:1 and group-based support to young people in our service offering high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships. The Team Leader will hold a protected caseload to enable them to carry out their other duties.

The Role includes line managing the staff on the Young People’s Team, supporting with reports, recruitment and safeguarding. There will be an expectation to attend Child Focussed and Contextual MACE as an expert panel member and to support the Operations Manager with attendance at Silver MACE meetings. The role will work to ensure young people receive an exceptional service and contribute to the strategic development of Basis.

The Young People’s team work across Leeds and Bradford providing specialist support to young people experiencing CSE.  The team work to Basis’ organisational values, taking a harm reduction approach to enable and empower young people to make positive choices, whilst working to reduce risk.  The team have an established reputation for providing high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships.  Services are provided within the community, at venues as young people determine.  

Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women and young people who are being sexually exploited or are involved in sex work. 

Do you want to lead a service that changes lives?

As Team Leader , you’ll guide dedicated teams, strengthen partnerships, and deliver support that makes a real difference to individuals and communities. 
You’ll be at the heart of a mission to prevent suicide, empower recovery, and ensure every person who reaches out gets the care and support they deserve.

Benefits

• Competitive salary of £38,889 per annum
• Hybrid working with flexibility to balance home and office-based work
• Commitment to your professional development, with ongoing training and progression opportunities
• 25 days annual leave plus bank holidays (pro rata)
• Supportive, values-led workplace with a focus on staff wellbeing
• Be part of a passionate, multi-disciplinary team making real change in London

What you’ll do as Team Leader 

• Lead and develop suicide prevention and support programmes, alongside wellbeing and financial empowerment initiatives
• Build and maintain partnerships with mental health, bereavement, and community services across London
• Manage and inspire staff, creating a culture of collaboration and high performance
• Ensure services deliver outstanding, person-centred support with strong safeguarding and risk management practices
• Oversee budgets, ensuring cost-effective delivery and alignment with strategic goals
• Monitor performance, track outcomes, and continually improve service delivery

About you You will bring:

• Experience in leading teams and managing services in the non-profit, social care, or mental health sector
• A proven ability to build partnerships and influence stakeholders
• Knowledge of mental health recovery, peer support models, and safeguarding of vulnerable adults
• Strong skills in budget management and data reporting
• Excellent verbal and written communication skills, with a creative and solutions-focused approach

This charity are a leading community-based mental health organisation, partnering with the NHS and local authorities to deliver innovative services across London. They focus on early intervention and prevention, while also supporting people with moderate to severe mental health needs. The team culture is inclusive, collaborative, and dedicated to making a difference every day.

Inclusion statement They welcome applications from people of all backgrounds, cultures, and experiences – including those with lived experience of mental health challenges. They are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

Apply today – interviews may be scheduled as applications are received, so please do not delay in submitting yours.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Café Team Leader
Location: Oxford, OX1 1BP
Salary: £26,250 per annum
Contract: Permanent
Hours: Full Time. Tuesday-Saturday 9am-5pm (negotiable
Probation: 3 months

Details

Our café is an important part of the gallery, and our Cafe Team Leader is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands on role where the large majority of time is spent planning and preparing the café food and drinks and interacting with the general public. The Chef Manager is also responsible for the supervision and the rota management of our café staff and will collaborate closely with our Head of Commercial to maximise profits and further develop the Café in line with the Gallery’s aims and objectives.

Person Specification

Essential Skills & Experience

• Team Leadership in a café or restaurant environment.
• A passion for preparing good quality fresh food with the drive to create new recipes and experiment with new ideas that respond to the Gallery’s programme.
• Menu development experience, with the ability to change and adapt depending on visitors’ feedback.
• Excellent eye for detail and food presentation, a passion for artful food creation.
• A flexible, innovative and proactive approach to sales strategies and solutions.
• Experience of working in a similar café environment including exposure to the duties outlined above (specifically food preparation, cooking, stock ordering and management, cash handling and till usage).
• Level 2 or over NVQ Qualification or equivalent.
• Qualifications in Level 2 Hygiene, Food Allergens Awareness and Working in Licensed Premises. Willingness to train to Level 3.
• Barista experience, making a range of coffees and hot drinks.
• Understanding of Allergens and dietary requirements.
• Experience of negotiating prices with new suppliers.
• A high regard for customer service and satisfaction.
• Self-motivated and able to work on own initiative and without supervision.
• Staff management experience.
• You need to be enthusiastic, approachable and above all an absolute team player.

Desirable Skills &Experience

• Rota management experience.
• Flexibility to work some weekends & evenings.
• An interest in contemporary art.

Benefits

Employees are entitled to a staff discount in the Modern Art Oxford Shop and Café. There is an Employee Assistance Programme through Gemelli, and a series of discounts and salary sacrifice schemes through BHN Extras.

Notes

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford welcomes more than 100,000 visitors each year with 10,000 attendances in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually. Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all of its visual forms. Over the last 50 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Closing Date: Ongoing - please complete your application ASAP to avoid disappointment.

The right is reserved to extend or close this role before the advertised date. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.

Modern Art Oxford is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.

No agencies please.

Reports To: Volunteer Manager
Division: Charity
Team: Volunteering
Location: Cannock
Contract Type: Full-time, Permanent
Salary: £27,000 - £33,000 per annum - Depending on Experience
 
About Newlife
 
As one of the UK’s leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
 
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career development.
 
Across the whole of Newlife, our teams are crucial to our success – it’s not just a job; here you’ll be helping us to change lives every day.
 
Role Purpose
 
As the Volunteer Centre Team Leader, you will be responsible for the effective day-to-day running of our on-site Volunteer Centre in Cannock. This inclusive, vibrant space welcomes up to 32 volunteers daily (Monday to Friday), supporting the preparation of stock donated by retail partners for sale in our 9 UK charity shops.
 
You’ll lead a small team of Volunteer Support Assistants, coordinate volunteer activities, oversee quality and safety standards, and help cultivate an environment where every volunteer feels valued and supported. This hands-on role also includes some physical work, such as moving stock and roll cages.
 
Key Responsibilities

• Oversee the daily operations of the Volunteer Centre.
• Line manage and support three Volunteer Support Assistants.
• Supervise and guide volunteers, including corporate and group volunteers.
• Allocate tasks and stock appropriately, considering individual skill levels and abilities.
• Ensure accurate processing of stock according to guidance.
• Promote and maintain a safe and inclusive environment through adherence to safeguarding and health & safety policies.
• Maintain volunteer records, including contact information, training logs, and hours volunteered.
• Support volunteer recruitment, onboarding, and training.
• Ensure all required equipment is available and in working order.
• Assist in planning and delivering volunteer events, recognition initiatives, and engagement activities.
• Represent Newlife at volunteer recruitment and engagement events.
• Participate in physical tasks involving stock movement (e.g., lifting cartons, pushing cages).

 
Person Specification
 
Knowledge & Experience

• Proven experience in a supervisory or leadership role.
• Experience working with volunteers or within the charity sector is desirable.
• Understanding of inclusive volunteering and working with individuals of varying abilities.

Skills

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Confident in building positive relationships with volunteers and colleagues.
• Organised with strong problem-solving skills and the ability to work under pressure.
• Detail-oriented and capable of following procedures accurately.
• Proficient in Microsoft Office and comfortable using databases and digital systems.
• Understanding of volunteer legislation and safeguarding practices.

 
Attributes

• Passionate about volunteering and creating opportunities for others to learn and grow.
• Empathetic, respectful, and adaptable in communication with diverse groups.
• Professional, dependable, and committed to confidentiality.
• A collaborative team player who leads by example.

 
Other Requirements

• Willingness to adhere to internal policies, including Health & Safety, safeguarding, and equality & diversity.
• Commitment to Newlife’s mission, values, and unique culture.
• Flexible approach and willingness to undertake training and development.
• Enhanced DBS check required for this role.

 
What We Offer

• The opportunity to make a real difference in the lives of disabled children and their families.
• A supportive and inclusive working environment.
• Opportunities for professional development and growth.

 
To Apply:
 
Please submit your CV and a covering letter outlining your interest in the role and how your experience aligns with the person specification.
 
REF-223414

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in the new exciting store development team. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for colleagues to work in.

You will be an experienced people person; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to support your store manager in leading a team of colleagues in store to maximise sales and profit and meet the stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Witness Service Deputy Team Leader (Court Services) - York, Harrogate and Scarborough

Location: York Magistrates' Court with cover for Harrogate Magistrates' court and Scarborough Magistrates'

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

Please note, the Witness Service is due to transfer out of Citizens Advice in April 2026. This is an exciting time for the Witness Service and for you to be part of shaping our future with a new provider.

The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s (as mentioned above).

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You will be responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for
Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

To apply
To apply please submit an anonymous CV and anonymous cover letter that explains, with examples, how you meet the criteria below:

• Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders
• Experience of working with a team of volunteers or as a volunteer
• Experience of working directly with a diverse range of clients or service users

Please note, provisionally, interviews will be held on 9th September 2025

This post is subject to enhanced vetting and barring check. Some roles may require a Counter Terrorist Check.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.