Infrastructure Team Leader

We are seeking to recruit an Infrastructure Team Leader who displays a flexible approach, excellent communication skills and is an effective team player.

Position: Infrastructure Team Leader

Location: Home Based, U.K Nationwide

Hours: 35 hours per week

Salary: Circa £37,000 per annum

Contract: Permanent.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 May 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Infrastructure Team Leader is responsible for leading the Infrastructure team and ensuring that the organisations infrastructure is maintained, is secure, is available and has the correct capacity to meet the organisation’s needs.

The role will manage the delivery of new products and changes to products successfully on behalf of the business, based on the criteria of each project or change request that has been through an internal triage process.

Key accountabilities and main responsibilities

• Management of the daily activities of the infrastructure team and infrastructure operations to improve infrastructure costs, performance and end user satisfaction
• Ensure that we develop and maintain a well-designed and highly resilient, cost-effective technical topology
• Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
• Maintain and improve infrastructure operations against service level agreements introducing a range of KPI to monitor the success of the operations and system performance and SLA's are met
• Ensure the security of the infrastructure that all services and solutions are secure by design, all services and solutions are patched appropriately. Leading robust Access Management
• Ensure changes to the infrastructure, services and solutions are managed, risk and impact assessed.  Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
• Ensuring that all system and operating documentation is up to date and properly utilized. This includes ensuring that all management, administration and user manuals are up to date and complete and that technical staff are familiar with their contents

About You

You will have an excellent understanding of:

• Microsoft Technologies
• Technology security
• Server/computer hardware/OS/applications
• Network design and TCP/IP
• Customer excellence and exceptional interpersonal skills

You will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders and work flexibly with the ability to adapt to demand.

You will be asked to submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

To fulfil the role, you must have the right to work in the U.K

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Cyber-Security, Cyber-Security Technical Officer, Data Security, Infrastructure, Corporate Governance, IT, IT Systems, IT and Cyber Security Officer, Data Security Officer, Programme Manager, Programme Officer, Cyber Security Project Officer, Hardware Engineer, Cyber Security Officer.

Recruiting a Team Leader to join our young peoples service in Hounslow!

GBP £26,000 per annum, 40 hours per week, 9 month FTC plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of the service, including line managing the relevant front line staff. You will lead and develop the skills of the team and will work closely with the contract manager to ensure that the service delivers on all targets.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPIs) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Operations Manager
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract / Operations Managers, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements

The Successful Candidate will;

Abilities and Skills
- The ability to inspire team work and a collaborative culture;
- The ability to motivate staff and Service Users to meet agreed goals;
- The ability to develop staff using a variety of methods including but not limited to mentoring, coaching, and training;
- The ability to provide high quality feedback and challenge to facilitate reflective practice and continuous service improvement;
- The ability to successfully and effectively manage change;
- Strong written and oral communication skills and ability to engage a range of stakeholders within and outside of the Service;
- Strong performance, budget, and business management skills - including the ability to contingency plan;
- Robust decision making skills.

Knowledge and Understanding
- Knowledge of innovative best and emerging practice in supported accommodation provision;
- Understanding of the challenges faced by frontline support workers and ability to offer staff welfare support;
- Understanding of and commitment to achieving best value;
- Understanding and knowledge of relevant workplace legislation and associated duties including but not limited to those relating to human resources and health and safety;
- Understanding and knowledge of relevant policies and procedures - such as performance and sickness management frameworks.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of
Look Ahead.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If
this occurs you would not need to submit another application for the alternative role.

Self Help Africa (SHA) is an international NGO, dedicated to the vision of an economically thriving and resilient rural Africa. Working in ten countries throughout Africa, SHA focuses on agriculture and agribusiness as the engine of growth in Africa.

Self Help Africa are looking for a dynamic, proactive and results-oriented Challenge Fund Team Leader to be the strategic head of the AgriFI-Value Chain Implementation Team. The TL will be responsible for ensuring successful implementation of the remaining two years of this 5.5-year, European Union-funded programme through providing strategic leadership, technical oversight and direct management of the programme – in particular the EUR 18M challenge fund. A key function of this role will be managing effective partnerships with the Lead Firms/implementing organisations and broadening the impact of the fund to attract additional investment into the AgriFI firms and other agribusinesses.

The Team Leader’s key responsibilities will include:

• Providing strategic, technical and managerial oversight and leadership for the Challenge Fund
• Overseeing financial analysis, business plan generation and revision, market analysis, building market and distribution channels
• Leading and managing the relationship with AgriFI’s co-implementer
• Ensuring effective integration of core technical areas
• Representing SHA at government, donor, NGO and other relevant events
• Leading activities to build capacities of SMEs/lead firms
• Raising additional capital for the Challenge Fund
• Leading the team in marketing to build AgriFI’s brand and presence
• Leading in preparation of proposals and budgets to potential partners and funders
• Consolidating key learnings and apply these to the programme and future SHA work
• Ensuring the programme is implemented and delivered effectively and efficiently
• Monitoring and reporting on the progress of the fund technically and financially

The ideal will possess the following qualities:

• MBA or Master’s degree in Agribusiness, Management, Finance or related field
• Depth of knowledge in agriculture finance, banking and investment/project appraisal
• 10+ years of experience in the implementation of agri-business development projects
• Strong project management abilities with a good understanding of project cycle management
• Experience of working with donors in development programmes
• Direct experience or a thorough understanding of Challenge Fund programmes
• An in-depth understanding of value chain development
• Excellent communication, interpersonal and team building skills
• Stakeholder management experience with development partners and government departments
• Ability to apply functional marketing, business planning, enterprise finance or related areas

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum

37.5 hours per week, permanent

Ref: 21934

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across – Central England CPA 1 geographical areas include: Bedfordshire & Buckinghamshire, Northamptonshire, Lincolnshire, Leicestershire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads in a fast pace environment.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Central England regions of Northamptonshire, Bedfordshire, Buckinghamshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please visit our website via the button below quoting the reference number 21934.

Closing date: 28th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, please contact our HR Service Centre to make alternative arrangements.

Team Leader (Employment Advisor Teams) WHP JETS

£26,250 - £31,250 per annum (regional differences may apply)

37.5 hours per week, permanent

Ref: 22270

Location: Home based with the potential to do some face-to-face activity post COVID-19

Working across - Home Counties geographical areas:

East of England - Kent, Essex, Hertfordshire and Norfolk

The Shaw Trust, in tandem with government and the broader employment support community across the UK is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for Team Leaders to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

The WHP JETS Team Leader role is integral to the success of our employment programmes, to ensure our staff integrate in multi-disciplinary teams and work together to provide regular, high quality support to participants. The role requires an engaging, empathetic and motivating individual, with the ability to support staff to achieve day-to-day performance. The Team Leaders will develop and maintain effective relationships with key stakeholders and ensure the effective management of staff caseloads.

This role is perfect for individuals with proven leadership skills and experience of leading and supporting customer focused teams. The successful candidate will have excellent interpersonal skills, a solution-focussed approach, target driven and be highly organised.

Reporting to the Regional Delivery Manager, you will be responsible for managing and assisting the Regional Delivery Manager in the day to day management and support of the teams.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within Home Counties region of Hertfordshire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

The ideal candidate will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

For further information and to apply online, please click the Apply on Website button quoting the reference number 22270.

Closing date: 28th May 2021.

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format please contact our HR Service Centre to make alternative arrangements.

Company Description  

Twin employs around 100 full-time and seasonal staff across the UK who share a commitment to changing lives by providing high quality services to people from the UK and abroad. These services include education, training programmes, work placements, employment and volunteer opportunities, which are all designed to help people achieve their personal and professional goals.  

Our mission is to help people realise their full potential through life enhancing experiences.  

Boost your skills, top up your student loan, and give back to your community with NCS throughout July and August 2021!  

Salary:  

Daily residential rate: £82.4 

Daily non-residential rate: £69 

2021 NCS Programme 

NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.   

• NCS three-week wave which consists of one residential week (5 working days) and two non-residential weeks (10 working days).

In the first week (Mon-Fri), based at a residential centre away from home, teams of young people supported by staff will take part in challenging outdoor team building activities. In the remaining two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

• NCS two-week wave which is fully non-residential (10 working days). 

In these two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. 

Additional opportunities in our Autumn 2021 programme may become available to those that will have worked on our summer programme(s) and received positive feedback. 

Locations: North East & South East London

About the role  

Come and work for Twin, a delivery partner of NCS, this summer and become a role model for a team of 15-17 year olds throughout our youth and community programme. We are looking to fill around 200 positions.   

Assistant Team Leaders will actively support and motivate groups of young people through the NCS programme, encouraging them to bond as a team and fully engage with the curriculum throughout the programme. They will support the Team Leader to deliver engaging activity sessions, facilitate discussions, guide and mentor young people.  

Principle accountabilities:  

• Work closely with the Team Leader to be coached by them while facilitating the session 

• Support teams of up to 16 young people  

• Health, safety and well-being of all participants during the course of the programme  

• Supporting a successful delivery of the programme/contract. Including planning engaging activities delivered either face-to-face or via virtual means (if necessary).  

• Ensure all policies and procedures are followed 

• Facilitating appropriate participant activity   

Person specification  

An ideal Assistant Team Leader candidate would have:  

• Excellent organisational skills  

• Ability to work in a highly pressured and fast paced environment  

• Good interpersonal skills with people at all levels  

• A problem solver who thrives in a challenging environment  

• A flexible attitude to work  

This role is perfect for a highly motivated and enthusiastic self-starter, looking to gain invaluable youth work and leadership experience.   

The role may require long working hours and night shifts during the residential weeks of the programme.  

Twin Training International is committed to safeguarding. For all applicants called to be assessed/interviewed:  

• References will be followed up with specific questions as to applicant’s suitability to work with persons under 18  

• All gaps in CVs must be explained satisfactorily  

• Proof of identity and qualifications will be required  

• Successful candidates will be required to undertake a DBS check  

• Successful candidates will be required to complete online and 3 days training prior to commencing employment  

• Successful candidates will be expected to actively engage in the safeguarding of under 18s  

Note: You have to be 18 years old after 1st June 2021 before you can apply to work on the NCS programme.  

Position Summary 

If you love food and people then this is the ideal job for you!

FoodCycle is expanding into Yorkshire and Teesside. We are keen to open a number of Community Dining Projects in Leeds, Bradford, Middlesbrough and Hartlepool.

In this role you will have the opportunity to develop and open these projects ensuring people can look forward to a hearty weekly meal in their local community where they will make friends and feel well nourished.

You will manage recruit and train local volunteers to be empowered to run these projects. You will liaise with a network of charities, build local relationships with supermarkets, assess venues for suitability and create the most incredible community events in your area.

An excellent communicator, you will manage the volunteers at each Project ensuring they are trained, supported and on-message with FoodCycle strategy, ensuring that volunteers are confident enough to self-organise and make a success of their Projects.

Working at FoodCycle

Holidays: 23 working days (along with additional Christmas Close down days)

Pension: There is a pension scheme available – new staff are automatically enrolled after three month unless you choose to opt out.

Flexible working: We love flexible working! You will be on a flexible working contract, which means that you get to plan your week

Team working: We are a small but great team – super supportive and always willing to help each other out.

Equipment:  Whilst working with FoodCycle you will be provided with a work mobile and laptop

Click Apply to see full Job Advert

Recovery Team Leader

Islington Mind

£32,301

Full-time, 37.5 hours per week

Permanent

Islington Mind is dedicated to promote the preservation and safeguarding of mental health. We support the recovery process of people who experience mental distress and provide for the relief and the wellbeing of their carers.

We want everyone to have better mental health and wellbeing, to realise their ambitions and make the most of their lives, their relationships and their communities.

As the leading independent mental health organisation in Islington we offer high-quality services to local residents seeking mental health advice and support.

You will be joining an award-winning organisation. Last year our client-led LGBTQ+ service was shortlisted for Charity or Non-Profit Organisation of the Year at the British Diversity Awards.

As our Recovery Team Leader, you will coordinate and oversee the administration of the Mental Health Recovery Pathway counselling service, which involves you facilitating counselling sessions and psychotherapy assessments, developing mental health awareness and recovery workshops in collaboration with the Lead Mentors in your team.

In the post-COVID world, and continuing in the future, the delivery methods will combine a mix of face-to-face as well as digital to best suit user preferences.

How to apply

Application is by way of a CV and a Supporting Statement.

37 hours per week worked flexibly

Based in Shipley, Skipton or Harrogate, plus home working

Raising the profile of unpaid carers and reaching out to offer support, information and advice are the key dual roles of the Communications and Engagement Team.

You will work across the organisation identifying key communication and marketing routes to ensure that the voices of carers are heard locally, and nationally 

The successful candidate will be an exceptional communicator with the range of skills commensurate with the array of communication methods in use today.  Leading the Engagement Team, the post holder will ensure that all communication both externally and internally adheres to our branding guidelines and is presented in a high quality professional manner.

The successful candidate will be able to demonstrate the ability to write, co-ordinate and edit others contributions to our quarterly newsletter, manage relationships with the media, lead publicity and carer campaigns and further develop social media as an effective form of communication. 

Responsible to: Chief Executive

Location: Cambridgeshire with regular travel to Baca Office in Loughborough and Leicestershire

Responsible for: Cambridge Service Delivery Team

Hours: 37.5 hours per week including evening and weekend work

Salary: £25000 - £30000 per annum

Contract: Permanent

Overall purpose

• To take the lead in establishing and leading the delivery of our holistic therapeutic young people’s service in Cambridge. Through this service we aim to empower unaccompanied asylum seeking young people, some of whom are victims of trafficking, with dignity, strength and hope - inspiring them to become individuals who are net contributors to society.
• To partner with social workers, representatives from other agencies, community groups and voluntary sector organisations for the benefit of the young people.

Duties & Responsibilities

• Lead the team and establish the Rebuild service for unaccompanied young people aged 16+ in Cambridgeshire in line with Baca’s vision, mission and values, by working closely with the Leadership Team and the wider team of Baca.
• Develop the service in line with Baca’s Theory of change, to enable young people to achieve the following outcomes –
  • Improved Physical Wellbeing,
  • Improved Emotional Wellbeing,
  • Increased engagement with Education, Employment and Training,
  • Increased Social engagement and
  • Increased Personal Safety. 
• Line Management and development of service delivery team to deliver the best they can to enable young people to achieve the outcomes above.
• Lead on ensuring safeguarding practices and culture are embedded in the core of all services delivered.
• Regularly review and manage the risks associated with young people and ensure their risk assessments are up to date.
• Ensure delivery of high quality support work for the best interest of the young people.
• Playing an active role in developing knowledge and understanding in areas relevant to the role, especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca, by learning from the young people themselves and other key partners.
• Research and identify the most suitable and appropriate educational provision, leisure and community facilities, local amenities, taking into account the needs - physical, emotional, safety, social, cultural and religious - of the young people. 
• Establish and be lead on working relationships with all external stakeholders with proactivity and problem solving initiative, reflecting Baca’s values. 
• Work in close partnership with social workers, other professionals and volunteers to provide a holistic development package for each young person enabling them to become independent.
• Taking the lead in ensuring that all accommodation run by Baca in location is of the highest quality and meets young people’s needs and helps their recovery.
• To be proactively available to cover as a support worker, in all instances necessary, to ensure the young people are cared for with compassion and to ensure they are progressing towards independence.
• Lead, organise and coordinate meetings & events for internal and external stakeholders as required, ensuring all relevant actions are followed through.
• Manage risks of the delivery of the service in line with established policies and processes, working closely with the Leadership Team to respond and mitigate against key risks.
• Be an active member of the Management Team at Baca, to ensure cohesive and coordinated approach to establishing the new service.
• Work closely with the Management Team to ensure that all processes, procedures and practises of the project are compliant with Baca’s systems.
• Manage budgets, working closely with the finance team, necessary for delivering young people services.
• Be part of the Oncall team and deliver oncall support outside of work hours on a rota basis, which comes with additional pay per night.

General

• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation 
• Take ownership of all administrative aspects of the role.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy. 
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy 
• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy 
• Adhere to all Baca’s policies and procedures. 
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

More information is in attached Recruitment Pack. Closing date is 2nd of June 2021. Interviews will be week commencing 14th of June 2021. An enhanced DBS check will be required of the successful candidate. 

The Funding & Development Team Leader will work collaboratively with the Engagement & Impact Manager to support the fundraising cycle on behalf of Visyon. They will work with colleagues across the charity to identify appropriate funding sources, construct applications and build effective relationships with existing and potential funding providers. Lead on and research bid opportunities through grant providers, charitable trusts and foundations. We are looking for someone who wants to develop effective systems and processes to ensure Visyon runs like clockwork. 

Employment Team Leader

£27,016.23 - £30,354.79 per annum

Birmingham - Castle Vale

Full Time

Permanent

Do you have a passion to work in the community enabling others to unlock their potential?

Our client is recruiting an Employment Team Leader to lead their team of Employment Support Workers, Employability and Wellbeing Coaches and volunteers. 

You will lead on the delivery of their community based employment support offer which includes 

• A relevant and accessible Information Advice and Guidance service from our Community Hubs

• Get Healthy Get Working –  our successful employability and wellbeing programme 

• Ignite Aspirations - an exciting new employment support programme delivered by our client in partnership with Witton Lodge Community Association, and funded by the European Social Fund.

The successful Employment Team Leader will - 

• Be an effective leader, leading the team to provide high quality employment support services to the community

• Be qualified to 3 or above in Information, Advice and Guidance/equivalent and/or have substantial relevant experience

• Have experience of working with clients who face multiple barriers to gaining employment

• Build and maintain effective working relationships with employers and other key stakeholders

• Have knowledge of European Social Fund delivery requirements

In return they offer an attractive benefits package including access to a health cash plan scheme, flexible working hours and a social housing pension scheme. 

This post is part funded by the European Social Fund.

Closing Date for receipt of applications is 24 May at 12.00 pm.

Interviews will take place on week commencing 31 May 2021

Our client, an established Membership body, based in Central London, is looking for a Member Services Team leader, for a 12 month Fixed Term Contract

Client Details

Our client is a well known membership body, based in Central London.

Description

We are looking for a Member Services Team Leader, for a 12 month Fixed Term Contract to;

• Manage a team of four Administrators
• Oversee the maintenance of data held on the SalesforceCRM database to ensure accuracy and compliance with GDPR
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Take inbound calls from members to resolve their issues to a high standard
• Manage day-to-day membership activities and processes, regularly monitor and report progress against KPIs and targets
• Monitor the efficiency and effectiveness of day to day work of the team and contribute to the identification of opportunities for improving customer expectations and processes
• Ensure team are trained and develop in all administration processes
• Take ownership of updating, creating, implementing process documents

Profile

We are looking for a Member Services Team Leader, with the following;

• Significant demonstrable experience of working within a membership or customer focused organisation managing day-to-day processes at supervisory level with evidence of completing at least one annual membership cycle * Experience of staff line management
• Proven experience in problem resolution
• Advanced knowledge of customer handling techniques
• Managing people to deliver excellent customer
• Experience of effective supervision and motivation of a team of staff:
• Delivering excellent customer care standards
• Demonstrating excellent customer care/ handling skills
• Developing and training team/ team members

Job Offer

An excellent opportunity for a 12 month FTC

Location: Home based with the potential to do some face-to-face activity post COVID-19

This role will be working across Central England. Geographical areas include: Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire & Worcestershire.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services and looking for an Engagement Team Leader to work on our DWP Work & Health Programme Job Entry – Targeted Support (WHP JETS) Programme.

As an Engagement Team Leader, you will be responsible for managing and supporting our Engagement Advisors (WHP JETS).

The WHP JETS Engagement Team Leader role is integral to the success of our employment programme, ensuring The Engagement Team develop and maintain close working relationships with Shaw Trust Team Leaders and Employment Advisors to expand engagement opportunities for participants.

This role is perfect for an individual with experience of leading and supporting customer focused teams. The role requires a driven individual, motivated to succeed with the ability to achieve day-to-day KPI performance. You will be expected to manage a team of Engagement Advisors with a key target of increasing the number of engaged participants on programme across the CPA. This will be mainly delivered remotely via phone, video conference and other digital channels.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

You must have an understanding of the local and regional labour market and employment issues within Central England geographical areas including Lincolnshire, Leicestershire, Bedfordshire & Buckinghamshire, Staffordshire, Walsall and Wolverhampton, Birmingham, Herefordshire and Worcestershire and able to maintain an up-to-date working knowledge of the benefit system and entitlements.

You will need to be inclusive and embrace our culture and values, putting those we serve at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary
• Enhanced Pension Scheme after 6 months
• Life Assurance x 3 of your salary
• Enhanced annual leave

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.

Shaw Trust is committed to a policy of equality of opportunity and inclusion. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme. Living our values we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived-experience and/or knowledge of disability or social exclusion. If you have accessibility requirements and would like information in a different format, contact our HR Service Centre to make alternative arrangements.