Team support worker jobs

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting an In Work Employment Support Specialist to join our In Work Service based in Tower Hamlets. This role focuses on supporting people to remain in employment and supporting employers to retain staff who are experiencing mental health challenges.

What you’ll be doing

If you were working with us, you would manage a caseload of clients who are currently in work and have mental health support needs. Your role would focus on helping people remain in their jobs, build confidence at work, and address challenges early before they escalate.

You would work directly with employees to understand their needs, strengths, and workplace challenges. Where appropriate, you would engage with employers to explore reasonable adjustments, communication strategies, and practical solutions that support retention. This requires confidence, professionalism, and a solution-focused approach when working with both individuals and organisations.

In cases where a return to the current role or employer is not possible, you would support clients to explore alternative outcomes. This may include securing alternative employment or working towards a settlement agreement in a supportive and informed way.

You would deliver support using a person-centred and strengths-based approach, while maintaining accurate records and working to agreed outcomes. You would also collaborate with referring teams and other professionals to ensure coordinated, client-led support.

The role is part-time, working 21 hours per week, including one late evening to ensure accessibility for people who cannot meet during working hours. You would be based in Tower Hamlets two days per week, attend meetings with employers across London, and have the option to work from home one days per week.

What you’ll need

Experience of in-work or retention support is not required. However, we are looking for someone who has:

• Experience in employment support or a related role.

• A strong interest in mental health and its impact in the workplace.

• Confidence engaging with employers and discussing sensitive workplace issues.

• Excellent communication and organisation skills, with the ability to manage a caseload effectively.

• A genuine desire to help people stay in work and support employers to retain staff.

We welcome applications from people with lived experience of mental health, either personally or through a close contact. Full training will be provided.

What we offer beyond your salary

• 30 days annual leave plus paid public holidays (FTE)

• Employer pension contribution of 6%

• Flexible hybrid working arrangements

• Wellbeing Hour every fortnight (FTE) for activities that support your wellbeing

• Training and ongoing professional support

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next

Before you apply, please note the following:

• We actively recruit and carefully review all applications. We only progress candidates who provide meaningful answers to the screening questions.

• Due to rapid service expansion, we have onboarded 20 external hires in the last six months.

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.

If you are ready to help us build a service that supports people maintain meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.

Start your application today and take the next step in a rewarding career.

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

Job Summary:

This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.

 

Role Specific Responsibilities:

· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.

· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.

· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.

· Give advice and assistance with housing problems including information on housing options.

· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.

· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required.  Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.

· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.

· Work in a performance target-led environment and have a commitment to attaining those targets.

· Prepare timely and accurate reports.

· Identify and implement good administrative practices and procedures.

· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.

· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.

· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.

· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.

· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.

· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.

· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.

· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.

· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.

· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.

· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.

· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.

· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.

· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.

· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.

· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.

· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.

· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.

· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.

· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.

· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.

· To input and extract information from Stay’s IT systems, including client information.

· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.

· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.

· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.

· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.

· Engaging with clients and the local community to co-produce a programme of activities and sessions.

· Encourage and motivate clients to engage and participate in activities and sessions.

· Other duties commensurate with the post as may be determined from time to time.

 

Staff Expectations – how we do things

Administration Duties

· Maintain accurate records, both paper and electronic.

· Assist in the production of management information related to key performance indicators.

Financial Management

· Work within departmental budgets and aim to achieve value for money in all areas.

· Ensure compliance with all financial policies and procedures.

Relationships and Partnerships

· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.

· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.

Client Involvement

· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.

· To make a difference to clients through support which everyday impacts on their lives for the better.

Quality Assurance

· Report on performance monthly to line manager within deadline.

· Assist in addressing any improvements required from internal or external audits.

· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.

· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.

· To continuously review own working practices in line with client feedback and current best practice.

· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.

Culture, Values and Behaviour

· To articulate and personally demonstrate Stay’s values both internally and externally.

· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.

· To contribute to the building of a staff culture where every person feels empowered and valued.

· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.

· To commit to learning and being the best through continual learning and development.

· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.

· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.

· To use good judgment and initiative to find solutions.

Health and Safety

· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.

· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.  You must co-operate with Stay and co-workers to help everyone meet their legal requirements.

The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: Hours: 40 hours per week

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers  within two of our specialist  services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Main purpose of post

• Provide direct support to people affected by cancer by meeting in person with or providing digital or telephone support to people using the service (patients/clients, carers, relatives, professionals).

• Provide high quality information and support within defined level of competence in relation to cancer.  This will include assessment of service users’ information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management. 

• Manage referrals from clinical teams in a timely manner, liaising with clinical teams, primary care teams and community partners where necessary.

• Provide care coordination around the individual to ensure their experience of support feels seamless and is transparent, including support from partner agencies.

What you do

 

 

Delivery of information and support to people living with and beyond cancer and their families

 

• Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier model of psychological support Level 1, 2 & 3).

• This will include:

• Assess the needs of individuals attending / contacting the service and identify the required level of intervention.

• Support users sensitively to help them understand clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people. 

• Understand that there will be frequent exposure to distressing/ highly distressing situations and deal with difficult and highly emotive situations in a sensitive manner and base decisions on own professional judgement.

• Deal with service users with complex enquiries or support needs, or who need help in accessing or understanding information, referring to appropriate members of the wider clinical team (CNS, oncologist) when appropriate or signpost them to other supportive services.

• Liaise with clinical staff to support patients and carers in distress.

• Demonstrate a high level of skill acquired through relevant training or equivalent experience whilst demonstrating awareness of the limits of own practice and knowledge and when to seek appropriate support/ advice.

• Provide supporting information around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication).

• Provide advice on a range of issues e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy.

• Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Clinical Lead (HCP), Cancer Information and Support Advisors, Head of Cancer Support Services; Clinical Nurse Specialists (CNS). 

• Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and the voluntary the sector via networking, also giving talks and presenting at relevant groups. 

• Plan and deliver ‘pop-up’ information clinics, ensuring these pop-up clinics are evaluated.

• Lead the development and delivery of courses and workshops.

• Lead peer support groups and service-user involvement.

 

Operational Delivery

 

• Collect and collate data regarding contacts with people who use the service both in person and by telephone and produce reports of activity as required.

• Plan and organise events and displays externally liaising with departments and agencies as required.

• Lead discrete projects or service improvements under direction of the Head of Cancer Support Services

• Work flexibly to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw.

• Ensure service user participation in development of the service, including facilitating forums and meetings.

• Facilitate open and effective communication with multi-professional teams, both internally and externally.

• Maintain systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns.

• Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained.

London Youth are a charity on a mission to support the capital's youth sector to improve the lives of young people. We do this with and through our members - a network of 600 youth organisations - and at our two outdoor residential centres, Hindleap Warren and Woodrow High House. Our vision is for all young Londoners to grow up healthy, able to express themselves, navigate a fulfilling career, and make positive contribution in their communities. 

The Programmes Team in the Delivery Directorate oversees various programmes - delivered with and through members - across sport, employability, mental health, and culture, underpinned by youth involvement. You'll design, deliver and evaluate programmes that provide young people opportunities to improve their skills and qualities, boost their confidence and resilience and develop leadership skills through practical action. 

What you will be doing

The Delivery Officer (Good for Girls) will deliver the programme's day-to-day operations and the broader mental health offer to London Youth members. You will deliver Good for Girls, a youth club-based mental health and well-being programme. You will support 10 youth organisations to engage young people in the programme, which enables young women and girls to participate in regular well-being activities and training for young Londoners.

Lead the delivery of the Good for Girls programme 

• Coordinate Good for Girls to meet key delivery targets, secure the target recruitment of member organisations, youth workers and young people, and oversee the onboarding process. 
• Coordinate Peer Mentors to undertake training and to then support delivery of the programme. 
• Work with internal colleagues to ensure organisations participating in our programmes receive a quality experience, such as completing due diligence. 
• Working closely with your manager, monitor day-to-day expenditure. 

Partner with our member youth organisations mental health delivery partners

• Foster relationships with 10 youth organisations, providing ongoing support throughout all phases of the programmes to ensure successful, flexible, and high-quality delivery is developed collaboratively. 
• Coordinate opportunities and key programme events for young people, such as peer mentor training and pitch events. 
• Coordinate opportunities and key programme events for youth practitioners, such as Induction Sessions, Focus Groups, and Networks, ensuring delivery is of excellent quality. 
• Strengthen, maintain and develop key relationships with organisations delivering on the programme together with youth organisations and ensure schedules are aligned for delivery. 
• Provide youth organisations and young people with meaningful new opportunities by brokering opportunities with external partners and generating a quarterly newsletter. 
• Deliver with partner organisations on one-off and ad-hoc projects to provide quality opportunities. 

Programme monitoring and evaluation 

• Collect process and impact data as required in line with the programme's MEL framework. 
• Gather evaluation and case studies from young people taking part in the project for programme improvement, reporting and media use. 
• Maintain accurate and up-to-date Upshot records and Salesforce interactions with member clubs and youth workers on the programme. 
• Adhere and feed into both external reports and meetings with funders, and internal quarterly reporting timescales, and support with any funding bids or pitches as required. 
• Work with Communications to ensure impact reports are shared externally to showcase successes. 

Sustainability and development of London Youth's Programme Offer 

• Work closely with London Youth's fundraising team to support future funding bids and to coordinate corporate volunteering opportunities where possible. 
• Ensure these opportunities work well for youth organisations on the programme and offer value for members and young people, as well as the volunteers themselves. 

Support of directorate, organisation & sector 

• Be an active member of the Delivery team and the broader organisation, including supporting colleagues and sharing best practices. 
• Feed into wider Delivery directorate and organisation to build a strong and dynamic offer supporting young people and members across London. 
• Represent London Youth internally and externally at relevant networks and events to share and learn with others from the youth sector. 

What you bring to the role

• Good knowledge and understanding of the youth and creative sectors. 
• Ability to meet key delivery targets, monitor day-to-day expenditure, ensure delivery is of excellent quality, and provide young people with meaningful new opportunities. 
• Passionate about supporting young people to thrive through youth work and relish the opportunity to support youth organisations. 
• Supporting and developing youth organisations and delivery partners. 
• Cultivating and maintaining excellent working relationships with key stakeholders. 
• Reflect our inclusive culture in your day-to-day work, and support a positive health & safety and safeguarding culture in your interactions. 
• Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 
• Demonstrate living our values of: 
  • Being Ambitious
  • Being Collaborative 
  • Being Inclusive 
  • Being Accountable 

Why work at London Youth

• Generous holiday allowance - 39 days paid annual holiday each year. If you work part-time, your holiday allowance (including closure days) will be proportional based on your working hours. 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free access to the 'Headspace' app for you and your family. 
• Free Health Care Cash Plan. 
• Flexible working opportunities considered. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people. 

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

​The Veteran Support Employment Consultant will provide holistic, high-quality employment advice and guidance to a diverse caseload of veterans. The role focuses on supporting personal development, enhancing employability skills, and enabling clients to achieve sustainable employment outcomes.

The Veteran Support Employment Consultant will work remotely while maintaining a strong local presence through outreach and engagement activities across the East Midlands. Effective case management, following Forces Employment Charity (FEC) policies, procedures, and work instructions, is central to this role.

​

Interested? Want to know more about the Charity? Check out our Website

​Eager to know more the role? Have a look at the Job Description attached

​What’s in it for you? Check out our Benefits.

​Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Tuesday 23 December 2025 

​Got questions about the role? Get in touch with the People Team

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Are you passionate about empowering young people to thrive independently? Join our dynamic team and help shape brighter futures for care-experienced young people and young people at risk of homelessness in Swansea.

About Barnardo's Swansea

We deliver services that support young people aged 14–25 to:

• Access help in times of crisis
• Understand the realities of independent living
• Develop essential life skills and confidence
• Build self-esteem through social inclusion
• Develop key skills in preparation for the world of work

Our services include Believe Positive Destinations, Bloom (life coaching and befriending), Supported Lodgings, and the Transition and Training Flats Service—where young people experience independent living in a safe, supportive environment.

What You'll Do

As part of the Transition and Training Flat team, you'll:

• Lead interactive one-to-one and group sessions that build life skills, independent living skills and tenancy readiness
• Support young people in our training flats, helping them develop practical skills such as cooking, budgeting (including managing benefit claims), and managing bills
• Work flexibly across weekdays, evenings, and weekends to meet young people's needs. The service operates from 9am to 8pm Monday to Friday and 10am to 6pm on weekends. You will be expected to work one weekend in three. Sample rota available on request.
• Collaborate with young people and professionals to create tailored support plans and track progress using outcome-based tools
• Create and deliver engaging content using social media and digital platforms to connect with young people in innovative ways

Why Join Us?

• Be part of a passionate, supportive team committed to transforming lives

• Benefit from Barnardo's comprehensive induction and training relevant to your role

• Use creativity and technology to make a real impact
• Enjoy a role where no two days are the same

What We're Looking For (Essential Criteria)

• Knowledge of issues affecting young people, especially those who are care-experienced or at risk of homelessness
• Experience of direct work with young people in a relevant setting and
• Experience of delivering group session such as issue based workshops and independent living skills programmes
• Ability to create tailored support plans and demonstrate positive outcomes achieved
• Strong organisational skills and the ability to manage competing priorities
• Ability to travel independently to meet the requirements of the post

Desirable

• Experience of using social media and digital platforms to deliver sessions and create promotional content

Additional Information:

You must demonstrate in your application that you currently use the skills outlined above, and those in the Job Description/Person Specifications, or have used them previously in employment, education, training, volunteering etc.

Although this contract has a permanent status, please be aware that this post is subject to funding currently until March 2027 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31.03.27 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Support Group Administrator to join our service delivery team. This is a fantastic opportunity for an experienced professional who is looking to make a real impact on women and children’s lives.

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate Counselling Support Group Administrator, aligned with our feminist ethos and the needs of our service users, you will provide high-quality administrative support to the delivery of counselling and support group services for women affected by domestic abuse. You will bring experience in service administration within a sensitive or trauma-informed setting, with the ability to manage referrals, coordinate sessions, maintain accurate records, and support counsellors and volunteers through effective scheduling and communication.

You will play a key role in supporting the smooth running of services, including monitoring attendance and outcomes, maintaining safeguarding and confidentiality standards, and ensuring compliance with organisational and funder requirements. You will also contribute to service improvement by supporting reporting, data collection, and administrative processes that enable the ongoing development and effectiveness of counselling and support group provision.

If you are looking for a new job opportunity whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: To be considered on a rolling basis.

Interviews: To be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

We're looking for a kind, empathetic and resilient Support worker to join our Homelessness and complex needs Service in Kensington & Chelsea.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support Workers will devise person centred support plans with customers to help them develop the life skills they require to meet their needs and goals. This will include sign posting them to the local drug and alcohol services to address substance misuse issues. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Staff are expected to work 8 hours daily on a shift rota basis. This will include weekend working. Shifts are 7.30am to 3.30pm and 2.00pm to 10pm.

The fixed term contract is for 6 months.

What you'll do:
* If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:
* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
* Relevant specialism experience

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please full Job description on our website

Location: Folkestone/Ashford
Contract Type: Permanent
Hours: Full time (40hrs)
Salary: £12.21ph
 
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?

As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.

What will you be doing?

As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:

• Accessing the local community – Supporting with shopping, going out for lunch or even a day out at the theme park!
• Daily living support – Assisting with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.

Hours: Full time (40hrs) - Fully flexible between 7am-10pm including weekends.

Main Responsibilities
 
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Maintain professional boundaries at all times.

Qualifications
 
• NVQ Level 2 in Social Care or equivalent or willing to work towards the qualification
• Minimum 2 years’ experience in the care sector is essential.
• Experience working in a supported living setting with individuals with autism and learning disabilities.
• We’re all about working smarter and are paper free! so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
 
Employee Benefits
 
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.

We also have a fantastic range of benefits for our staff which include:

• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.

PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
 
You may also have experience in the following: Support Worker, Social Care Worker, Support Assistant, Care Assistant, Learning Disability Support Worker, Autism Support Worker, Supported Living Support Worker, Community Support Worker, Residential Support Worker, Mental Health Support Worker, Health & Social Care Worker, Personal Care Assistant (PCA), Complex Needs Support Worker, Independent Living Support Worker, Care and Support Worker
 
REF-225 290

Location: Sheppey (Minster on Sea)
Contract Type: Permanent
Hours: Full time - Fully flexible between 7am-10pm including weekends.
Salary: £12.21ph
 
Are you looking for a rewarding career where you can really make a difference to individuals’ lives?

We are currently looking for support workers to work in the Minster on Sea area on the Isle of Sheppey.

As a support worker not only will you change people’s lives by doing something you enjoy. You will learn about yourself as an individual and gain some of the best life experiences.

What will you be doing?

As a support worker no two days are the same, and every day is different. Your role will consist of a variety of tasks as well as delivering person-centered support and promoting individuals’ independence. Some tasks involved in the role will include:

• Accessing the local community – accompanying them to go shopping, pop out for lunch or even a day out at the theme park!
• Daily living support – Assist with meal preparations, helping around the home such as vacuuming and washing clothes.
• Companionship – Sharing conversations and spending time together.
• Personal Care – Cleaning, showering and assisting with medication.
• Running errands – Assisting with tasks such as food shopping or picking up prescriptions.
• Supporting someone to achieve their goals in life.

Hours: Full time - Fully flexible between 7am-10pm including weekends.

Main Responsibilities
 
• To work with your staff team and others in the development of support, assisting people we support with plans which accurately reflect their own needs, strengths and wishes.
• To adhere to and remain familiar with all contents of the Company’s Policies and procedures, obtaining further information when required.
• Maintain effective knowledge of all company procedures and policies, help develop the company and its policies to provide outstanding support to every person we support.
• To ensure that all statutory requirements are adhered to, familiarise yourself with local commissioning and main contracts under which we provide support (SIS).
• Actively assisting in the prevention of accidents to people we support, staff teams and others.
• To deal promptly and effectively with all complaints and grievances as per company guidelines.
• To support and develop the successful operations of quality control and administration systems.
• To positively support the use of innovative technology, bring forward ideas for improvement and development.
• Receive supervision/appraisals and identify your own personal training needs. Attending training days.
• To be involved in the development/training of staff where necessary, supporting any new inductions act as a mentor to new staff promoting the culture and ethos of the company.
• Promote housing cleanliness and maintenance to a sociably acceptable standard including maintaining up-to-date Health and Safety and risk assessments.
• Supporting people to maintain accommodation and grounds, recognise self-neglect and report any concerns.
• Recognising poor or bad practise and reporting at all times anything which concerns you.
• Promoting and adhering to all aspects of Health & Safety at work, making sure you report all and any issues that may be a risk to you or others.
• Positively represent the company values, culture and ethos at all times, represent our reputation and professionalism.
• Maintain professional boundaries at all times.
• Ask questions.

Qualifications
 
• We are looking for kind, caring individuals that are passionate about making a difference in people’s lives.
• PBS trained (Preferred)
• We’re all about working smarter and are paper free!, so you’ll need your own smartphone to stay on top of care plans, log notes and view rota’s.
• Drivers are preferred due to the location of the houses.
• Previous experience in the care sector is essential.
 
Employee Benefits
 
We provide all of our staff with an excellent training programme which includes online training courses, short courses as well as nationally recognised qualifications.

We also have a fantastic range of benefits for our staff which include:
 
• Quarterly employee recognition awards with the chance to win a £150 gift card of your choice.
• Fully funded qualifications to support you in your role and with career progression.
• Enhanced rates of pay over the Christmas period for support shifts.
• Your wellbeing matters to us! Our Employee Assistance Programme gives you 24/7 access to tools like health plans, mindful resources and free counselling to support your mental and physical wellbeing.
 
PCAS Kent is an Equal Opportunities employer, and we are committed to safeguarding and protecting the welfare of our service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.
Please note we are unable to offer sponsorship.
 
You may also have experience in the following: Support Worker, Care Assistant, Healthcare Support Worker
Community Support Worker, Social Care Worker, Domiciliary Care Worker, Residential Support Worker, Learning Disabilities Support Worker, Mental Health Support Worker, Personal Care Assistant (PCA), Support Practitioner, Care and Support Assistant, Outreach Support Worker, Independent Living Support Worker, Care Worker
 
REF-225 291

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are recruiting a part-time Employment Support Worker (0.5 FTE) to join our supported employment team in the Royal Borough of Kingston upon Thames. This is a permanent position with funding secured until March 2027.

What you’ll be doing

If you were working with us, you would hold a varied caseload of clients with lived experience of mental health, autism and/or a learning disability. You would support clients to identify their employment goals, build confidence, prepare for work, and navigate any barriers they may face.

Your work would be entirely person-centred. You would support clients in line with their preferences and aspirations, helping them identify roles that match their strengths. A key part of the role involves approaching employers, explaining the value of our service, and working with them to identify suitable opportunities for clients. You would continue to support both clients and employers to help individuals sustain their employment.

You would work closely with referring teams, maintaining regular communication and ensuring a coordinated and client-led approach. You would also work to agreed targets while maintaining a high-quality, supportive service that reflects the principles of SEQF and the British Association of supported employment.

What you’ll need

Experience in employment support is not essential. We are looking for someone who brings:

• A genuine desire to support people into meaningful employment.

• Commitment to person-centred work and enthusiasm to learn the SEQF approach.

• Confidence engaging with employers and promoting the benefits of our service.

• Good organisation skills and the ability to manage a caseload effectively.

• Beneficial (but not essential): experience working with people with learning disabilities or Autism.

We welcome applications from people with lived experience of mental health, either personally or through a close contact.

What we offer

• £14,638 per year (0.5 FTE)

• 30 days annual leave plus public holidays, pro rata (FTE)

• Employer pension contribution of 6%

• Supportive environment within a small, dedicated team

• Meaningful, rewarding work supporting people into employment

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next

Before applying, please note that we actively review all applications and only progress candidates who provide meaningful answers to the screening questions.

If you are ready to support people in Kingston to achieve their employment goals and build positive relationships with employers, click Apply to submit your CV and complete the screening questions.

Start your application today and join us in making a meaningful impact.