Volunteer it support volunteer roles in gateshead, greater london

Location: Hybrid - charity based in Watford, Hertfordshire
Commitment: Flexible hours with occasional in-person meetings

About Us

Watford & Three Rivers Refugee Partnership is dedicated to supporting refugees and asylum seekers by providing immigration services, advocacy, a social hub and ESOL classes. Our IT systems play a crucial role in ensuring we can deliver our services effectively, and we are seeking an IT volunteer to help maintain and improve our digital infrastructure.

Role Overview

We are seeking a motivated and tech-savvy IT Volunteer to assist our organization with various technology-related tasks. This role is ideal for individuals looking to gain experience in IT while contributing to a meaningful cause. The IT Volunteer will work closely with our staff to ensure that our technology systems are running smoothly and efficiently.

Key Responsibilities

· Provide basic IT support to staff and volunteers (troubleshooting software/hardware issues).

· Assist with setting up and maintaining computers, printers, and other devices.

· Help manage and update the charity’s website, databases and cloud systems.

· Recommend improvements to IT infrastructure and digital tools.

· Email communications with all functionalities in the charity’s IT.

Skills & Experience

· Knowledge of IT systems, troubleshooting, and basic network administration.

· Experience with Microsoft Office, Google Workspace, IONOS (our current host) or similar tools.

· Understanding of website maintenance (WordPress, Divi (our current website builder/theme), Stripe (payment gateway), WPForms (integrated with Stripe) or other CMS is a plus).

· Familiarity with cybersecurity best practices.

· Good problem-solving skills and ability to explain technical concepts to non-technical users.

· Previous experience in IT support, web development, or database management is a plus.

What We Offer

· The opportunity to use your IT skills for a meaningful cause.

· Hands-on experience in a charity environment.

· A supportive and friendly team.

If you're passionate about using technology to make a difference in the lives of refugees, we'd love to hear from you!

How to Apply:
Please send your CV via Charity Job and someone will give you a call/email to discuss further.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Join us in leading positive change!

About the position

The IT support role is vital to the organisation, as they will have the responsibility for the maintenance of the technical appliances used in the organisation. The IT support will not be required to come in on a weekly basis, but upon request as for when it is needed. The main tasks for the IT support will be reassuring all technical appliances are updates, responding to potential breakdowns and assuring electrical safety. Technical skills are required, in addition to flexibility, as they would need to quickly respond to potential breakdowns etc.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Ensure all computers and other electrical equipment is updated.

• Ensure the safety of electrical equipment.

• Respond to breakdowns of electrical equipment.

• Assist in the functions of IT-packages.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• IT skills

• Health and Safety of electrical equipment

• Knowledge about different IT-packages

• Has ability to deliver tasks in a timely manner

• Handles difficult situations well

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Department: Health and Wellbeing

Role Location: Supporting people remotely, in their own homes across the city and county.

Role Support: You will be supported by the Companion Service Team

What is the purpose of this role?

To provide personalised digital/IT support to older people

What impact does this role have?

Supports older people to gain or improve technical skills and to become digitally included. This inclusivity results in reduced loneliness and isolation and helps older people lead more healthy and independent lives.

What activities might you be involved in?

The purpose of this role is to provide personalised digital/IT support to older people to gain or improve technical skills and to become digitally included. This may include but is not limited to supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.

What are we looking for?

· Individuals with an interest in the wellbeing of older people and who are committed to volunteering

· IT literate with good digital skills and who are confident using different Apple and Android devices (including smart phones and tablets, laptops, and smart speakers).

· Individuals who can work with learners with different levels of knowledge and skill and to be able to demonstrate empathy when needed.

· Excellent interpersonal skills.

· Commitment to complete our Volunteer Report Form accurately and regularly.

· Ability to travel to visits either by car or public transport.

When would you be needed to volunteer?

Volunteering will be on an ad hoc basis to meet the needs of the older person that you are supporting in line with your availability.

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.

What can you gain from this opportunity?

· The chance to make a difference to an older person’s life

· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one

· The opportunity to learn new skills

· Experience to add to your CV

· The opportunity to meet new people and make new friends

· Reimbursement of travel expenses as defined in the Age UK Notts Volunteer Handbook

Additional Information

Please note an Enhanced DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that this is an opportunity based in Nottingham (shire) in the United Kingdom and we don’t offer sponsorship or accept overseas applicants***

Overview
We are seeking a proactive and innovative Digital Champion Volunteer to join our dynamic team. This role is pivotal in enhancing our online presence and driving our digital marketing initiatives. Could you make a difference as a volunteer Digital Champion?

We are looking for people with a good understanding of how to use computers,

smart phones and tablets to give peer support to people who are new to these

devices. You will help them to do things like:

• use Google

• set up an email account

• look for reliable health information online

• connect with friends and family using video calling

• use MS word to write a CV

​• access job search websites

You need a good level of basic computer skills, but you don't have to be an IT

genius. Much more important is having enthusiasm and patience to spend some

time helping others to get online.

In return you’ll get:

• The opportunity to develop your own digital skills and knowledge

• Free accredited online training

• Access to a community of Champions to help each other and share ideas

• Ongoing support from a dedicated Digital Support Officer

• A Digital Record tracking achievements and learners helped – perfect to show prospective employers!

• A free DBS check
• Payment for travel expenses

• Immense satisfaction that you’ve made a difference to someone else

Find out more - see How to apply, above

Location: The Colin Bryant Centre, Unit A, 1 Longbow Apartments, Holbeck Road, Ealing, London, W13 9HB,

Time: Every Monday from 1pm to 4pm

Whilst the session time is fixed, we welcome volunteers who can volunteer

weekly, fortnightly or monthly.

Job Type: Volunteer

Schedule:

• Day shift
• Flexitime

Work Location: In person

Application deadline: 30/06/2025

Expected start date: 01/06/2025

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions. The volunteer will work with the Advocates, assisting the Inpatient Advocacy service, on the wards of The Limes and St Bernards Hospital. Our volunteer will the opportunity to support the Advocacy team with various tasks, including administration, (once trained), with the possibility of being trained as peer advocate.

Main Responsibilities

To work closely with the Advocacy team and Adult Services, Day Service Manager, attend ward rounds at The Limes and St Bernards Hospital and support the service in general. There will also be a further opportunity to train as a volunteer Peer Advocate in the future.

Tasks

All relevant training will be provided

· Attend Ward Rounds 3x per week with the Advocacy staff

· Support/work with the Advocacy staff on the Ward Round

· Provide information on the Advocacy Services

• Triage clients for the service through an onboarding process

· Register potential Clients, wanting to access Advocacy services

· Complete Advocacy Action Plans (training will be provided)

· Support with follow up surveys for those who have accessed the project and obtained their feedback to improve our services

· Support the Advocacy team to promote the service within the local community

· A willingness to undertake training courses

· Uphold HFEH Mind values and behaviours

General Responsibilities

All relevant training will be provided

• Undertake any other duties commensurate with the level of the role

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination

• Share our commitment to safeguarding adults and children at risk of harm

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy

Type of person we are looking for:

We welcome applications from those completing studies in Psychology, Counselling/Psychotherapy and/or any Allied Health Profession with a focus on supporting those with mental health needs.

However, your attitude, motivation and commitment are just as important as your training/qualifications and/or any previous experience. We will review all applications individually and assess them on their unique merits, so do not be discouraged from applying, even if you do not meet all the criteria listed below.  

We encourage applications from those with lived experience of mental health problems, as well as those from Black, Asian and minority ethnic communities.

Essential

• An interest in supporting those with mental health needs to access Advocacy services

• An appreciation of the complex factors that can precipitate, maintain and exacerbate mental health problems 

• Good oral and written communication skills, (including listening skills); the ability to communicate in a patient, considered and empathetic manner 

• Excellent organisational skills, with the ability to follow administrative procedures

• A team player who is willing to chip in and work reflexively, responding to the challenges that arise from working in a dynamic environment

• IT skills: able to update spreadsheets, use web-based applications, video-conferencing software and Microsoft Office applications 

Desirable

• Advocacy experience, including with friends and family

• Experience of supporting people with mental health needs, in a voluntary, paid and/or personal capacity, (i.e. friends and family) 

• Previous involvement with local community groups / networks / feedback groups

• Awareness of the cultural barriers that may exist to seeking mental health support

Time commitment and expenses:

· 6 - 10 hours per week, 9am - 12pm

· 2 - 3 days per week: Tuesday & Thursday and/or Wednesday

• • Please indicate your preferred volunteering day(s)/time(s) on your application

· We request a minimum commitment of 3 months of volunteering after the completion of your induction

· We will provide volunteers with an induction, training and ongoing mentoring to support them in the role

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Refettorio Felix is a community kitchen with an open-door policy in the Earl's Court area. We provide a safe haven and a warm, welcoming atmosphere for those facing homelessness and financial crises.

Using surplus food ingredients, our kitchen freshly prepares a three-course lunch for up to 140 people per weekday. We are looking for friendly and dedicated volunteers to support us in our mission to provide fresh and nutritious meals to our guests.

Your support will have a meaningful impact on the quality of lives of the most vulnerable members of the community. From trained and experienced Chefs to keen home cooks, we would love to hear from you!

Are you keen to make the workplace fun and engaging for our great people providing great care through the power of cycling?

• An expected time commitment of twice a month
• Volunteer role, expenses paid
• Location: West London

 Using your own bicycle to live by your own values and love of cycling and embed them into the role

 Confident in speaking with others and encourage others to model same behaviours

 Create, promote and maintain a Trustwide Bicycle User Group

 Organise a group of specific ride events with the support from the Travel and Transport Department, encourage people from under-represented groups to take part

 Promote events through advertisement and branding with the support of the Communications and Facilities team.  An expected time commitment of twice a month

 Adhere to the relevant policies and procedures of the Trust, including Infection control, Health and Safety, Safeguarding, Equality and Diversity, Data Protection and Confidentiality policies

 Opportunities to get involved in other areas of the Trust’s work, including our NHS careers

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hounslow. Mind The Carer! is a new service designed to support and enhance Mental Health and Wellbeing, social connections and provide a Community Network for Adults Carers, (18 years and over), across the borough of Hounslow. By providing this direct support, we aim to reduce isolation, self-neglect and loneliness and as a result, facilitate access to local services and connect them with others who understand their day-to-day experiences. The Service will offer a platform and space for the Service Users to build Social Networks, through regular activities, provide psychoeducation, information and social prescribing pathways to other services, with Service Users shaping the project's direction and available support.

Main Responsibilities

To work closely with the team and Adult Services, Service Manager, attend weekly group sessions, (lasting up to three hours), offering opportunities for socialising and mental health support. Support with the Carers Activities Calendar, a monthly activity, for both Carers and their Cared For, as planned and support the service in general. There may also be further opportunities to train as a volunteer for other Services, in the future.

Tasks

All relevant training will be provided

• Attend weekly group sessions, (lasting up to three hours), with the team
• Attend weekly Carers Activities
•  Attend monthly Carers and Cared For Activities
•  Support/work with the Team to build the Carers Activities Calendar
• Provide information on the Mind The Carer! Service
• Support at outreach and community events
• Register potential Clients, wanting to access Mind The Carer! Service
• Support with follow up surveys for those who have accessed the Service and obtained their feedback to improve our services
• A willingness to undertake training courses
• Uphold HFEH Mind values and behaviours

General Responsibilities

All relevant training will be provided

• Undertake any other duties commensurate with the level of the role

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination

• Share our commitment to safeguarding adults and children at risk of harm

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy

Type of person we are looking for:

We welcome applications from those completing studies in Psychology, Counselling/Psychotherapy and/or any Allied Health Profession with a focus on supporting those with mental health needs.

However, your attitude, motivation and commitment are just as important as your training/qualifications and/or any previous experience. We will review all applications individually and assess them on their unique merits, so do not be discouraged from applying, even if you do not meet all the criteria listed below.  

We encourage applications from those with lived experience of mental health problems, as well as those from Black, Asian and minority ethnic communities.

Essential

• An interest in identifying and working with hidden and identified Carers
• Supporting those with mental health needs to access Carers services

• An appreciation of the complex factors that can precipitate, maintain and exacerbate mental health problems 

• Good oral and written communication skills, (including listening skills); the ability to communicate in a patient, considered and empathetic manner 

• Excellent organisational skills, with the ability to follow administrative procedures

• A team player who is willing to chip in and work reflexively, responding to the challenges that arise from working in a dynamic environment

• IT skills: able to update spreadsheets, use web-based applications, video-conferencing software and Microsoft Office applications 

Desirable

• Carers experience, including with friends and family

• Experience of supporting people with mental health needs, in a voluntary, paid and/or personal capacity, (i.e. friends and family) 

• Previous involvement with local community groups / networks / feedback groups

• Awareness of the cultural barriers that may exist to seeking mental health support

Time commitment and expenses:

· 10 - 12 hours per week

· 2 - 3 days per week: Mondays/Wednesdays/Fridays

• Please indicate your preferred volunteering day(s) on your application

· We request a minimum commitment of 3 months of volunteering after the completion of your induction

· We will provide volunteers with an induction, training and ongoing mentoring to support them in the role

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Would you like to work at the frontline of suicide prevention? 

At our sanctuary (Finsbury Park, North London) for those in suicidal crisis, we offer a potentially transformative experience with a once-only 4-night stay at our non-medical, family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.  

Volunteer Befrienders are key to Maytree and work alongside Lead Befrieders to provide an open and containing space for people who are feeling suicidal. Befriending is as its sounds: sitting alongside our guests as a compassionate, confidential, and non-judgemental friend. Through active listening and human warmth our volunteers enable our guests to explore their feelings and their options in their own way and in their own time. This face-to-face support is not therapy; it is about being calm and committed and not afraid of difficult subjects, including suicide.  

Job description

Are you passionate about education and ensuring everyone has the opportunity to fulfil their potential? If you’re knowledgeable in the field of Digital Skills and able to facilitate engaging, in-person sessions for adult learners, we’d love to hear from you! 

Purpose of role

We are looking for a highly motivated, experienced and creative tutor with excellent interpersonal, numeracy and digital skills; excellent written English and efficient organisational skills. 

The aim is to support adult learners who need to improve their Digital skills, working both individually and as part of the Adult Education team to plan and deliver an agreed number of Digital skills courses.

Day/time – Monday  & Friday – 10:30am – 12:30

Start – 20/06/25

End - 28/07/25

Course description:

This class is specifically aimed at learners (ESOL Entry 2 +) who want to develop their basic digital skills. We work a lot on essential computer functions such as turning devices on and off, using the mouse and navigating applications such as Microsoft Word, Excel and PowerPoint. Lessons are based on a wide range of different topics, but will have a particular focus on practising their digital literacy skills.

You need to:

- Be passionate about helping people achieve their potential

- Be a qualified/experienced Digital Skills practitioner

- Be knowledgeable in your subject field

- Be able to carry out effective planning, monitoring and evaluation of courses

- Demonstrate a high level of computer literacy

- Be able to use your own initiative, and to organise and prioritise your workload

- Be able to meet deadlines and work under pressure

- Be able to identify and implement changes in existing systems

- Be able to maintain excellent working relationships with colleagues and students

- Demonstrate awareness of and commitment to the safeguarding and promotion of welfare of vulnerable adults, according to the charity’s ethos

- Be committed to the provision of a quality service and the implementation of quality improvements

- Demonstrate awareness of and commitment to valuing equal opportunities and diversity

- Be committed to taking a full and active role in the life of the charity and be committed to its aims and values

- Have a flexible approach to work and be able to work flexibly throughout the week/over the year by prior agreement

 - All applicants must have the right to work in the UK

About Nova 
Based in North Kensington since 1983 and serving its poorest wards and those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   
  
Reaching 2,000+ people each year, we: 
• Develop knowledge, education and confidence  
• Connect diverse groups   
• Provide opportunities  
  
Our work, operates on 2 levels:  

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), adult education, IAG, family programme and volunteering  
• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action  ​

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team for a Service offering Non-Birthing Partners and/or Parents, of new mothers accessing specialist Perinatal Mental Health services and Maternal Mental Health Services. The Clients are offered an evidence-based 1:1 assessment for their mental health needs and goals, offered support and then signposted and referred to further support, (including a PSFP peer support group), as and when required.

Main Responsibilities

To work closely with the team and Adult Services, Service Manager, in supporting our Service with a variety of tasks such as supporting referral enquires, conducting the triage and onboarding of new Clients onto the service, co-facilitating monthly peer support groups, signposting/referrals to other organisations, taking care of our inbox emails and other administrative duties. There may also be further opportunities to train as a volunteer for other Services, in the future.

Tasks

All relevant training will be provided

· Supporting referral enquires, for new Clients

· Triage Clients for the service through an onboarding process

· Support/work with the Team to build the Peer Support Group Calendar

· Co-facilitating monthly Peer Support Groups

· Supporting staff to ensure the Service is being promoted on social media

• Support at outreach and community events

· Support with follow up surveys for those who have accessed the Service and obtained their feedback to improve our services

· Following all policies and procedures, particularly regarding Safeguarding and Suicide Prevention, (full training will be provided)

· A willingness to undertake training courses

· Uphold HFEH Mind values and behaviours

General Responsibilities

All relevant training will be provided

• Undertake any other duties commensurate with the level of the role

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination

• Share our commitment to safeguarding adults and children at risk of harm

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy

Type of person we are looking for:

We welcome applications from those completing studies in Psychology, Counselling/Psychotherapy and/or any Allied Health Profession with a focus on supporting those with mental health needs.

However, your attitude, motivation and commitment are just as important as your training/qualifications and/or any previous experience. We will review all applications individually and assess them on their unique merits, so do not be discouraged from applying, even if you do not meet all the criteria listed below.  

We encourage applications from those with lived experience of mental health problems, as well as those from Black, Asian and minority ethnic communities.

Essential

· An interest in supporting those with mental health needs to access PSFP

• An appreciation of the complex factors that can precipitate, maintain and exacerbate mental health problems 

• Good oral and written communication skills, (including listening skills); the ability to communicate in a patient, considered and empathetic manner 

• Excellent organisational skills, with the ability to follow administrative procedures

• A team player who is willing to chip in and work reflexively, responding to the challenges that arise from working in a dynamic environment

• IT skills: able to update spreadsheets, use web-based applications, video-conferencing software and Microsoft Office applications 

Desirable

• Perinatal experience, including with friends and family

• Experience of supporting people with mental health needs, in a voluntary, paid and/or personal capacity, (i.e. friends and family) 

• Previous involvement with local community groups / networks / feedback groups

• Awareness of the cultural barriers that may exist to seeking mental health support

Time commitment and expenses:

· 10 - 12 hours per week / 2-3 days per week

• • During our core hours of 10am - 4pm, Monday - Thursday
  • Please indicate your preferred volunteering day(s)/time(s) on your application

· We request a minimum commitment of 3 months of volunteering after the completion of your induction

· We will provide volunteers with an induction, training and ongoing mentoring to support them in the role

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.