166 Call volunteer roles

Our phone support volunteers have the important task of calling patients with upcoming appointments to remind them of their visit, provide information for them to change or book hospital transport and to give information about our move to our new Moorfields centre in summer 2027. 

This role is fully remote and we require a minimum of a morning/early afternoon once a week. 

Friends of Moorfields volunteers perform an extremely important job ensuring that all patients who come to Moorfields feel comfortable, reassured and receive the best possible treatment regardless of the outcome of their appointment.

We require all volunteers to undergo the recruitment process which includes some online training and a DBS check.

We will happily provide references/UCAS statements for all volunteers and can provide support in finding work opportunities.

South East London Mind is excited to be recruiting for committed volunteer telephone counsellors for our Mindline service.

The Mindline and Crisis Counselling Service in Greenwich has been supporting people for approximately 35 years. The service aims to reduce risk to people in crisis, to strengthen people’s ability to manage emotional difficulties and mental distress, and to seek to prevent people being admitted to hospital. It is highly valued in the community both by those that use the service and those who signpost people to this support.

Telephone support via Mindline is available Monday to Saturday. This includes 4 evenings during the week, and Saturday mornings.

This important role will work under the support and guidance of both our Mindline day and evening coordinators to provide telephone support to those who call the service. You will provide emotional support and, where necessary, signpost callers to more appropriate services to meet their needs.

We ask that our volunteer telephone counsellors commit to an extensive 6 weeks training once a week, undertake a period of shadowing experienced telephone counsellors before being able to take on the role with confidence. We then ask that you commit to a minimum of one 3-hour session each week for at least 1 year.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

How to apply:

Please find details on how to apply on our website.

Volunteer Reading Coordinator

The Coordinator is the first point of contact for those who want to learn to read. Using a simple assessment, the Coordinator will explain to a potential new ‘Reader’ how Read Easy may be able to help them. The Coordinator pairs up new Coaches with those who want to learn to read and provides ongoing support to these reading pairs. They visit reading sessions occasionally and maintain support through regular calls with both Reader and Coach to check all is going well, calling on the group’s Literacy Specialist to respond to any literacy related difficulties a pair may be having.

Being a Read Easy Coordinator is very flexible. You decide how much time you have to offer, and this will determine the number of reading pairs you look after. The role provides lots of variety, is home-based and can work well around other commitments. 

How we will support you:

You will be provided with the Coordinator Handbook, training, induction, policies, resources and guidance specifically needed for this role, including access to support from a Read Easy UK Regional Adviser. In addition, the Coordinator Supporter will meet with you regularly to provide support and find out how your Reading Pairs are getting on. You will be invited to Read Easy UK’s volunteer forums and National Conference which gives volunteers an opportunity for networking with those from other groups.

What you will be doing:

● Help interview new Coaches when recruited and shortlisted by the Volunteer Recruiter.

● Enrol and assess new Readers, using the simple resources provided.

● Match Readers with Coaches, make introductions, and help them organise their reading sessions (which will take place in an approved venue or online).

 ● Visit your reading pairs to provide encouragement, presenting certificates on occasion.

● Work collaboratively with any other Coordinators in the group.

● Contribute to Coach meetings where volunteers discuss their experiences and receive further support. (Run by the Management Team typically every 8 weeks.)

● Attend Management Team meetings when invited, typically every 6-8 weeks either in person or remotely.

● Record progress of your reading pairs using resources provided, sharing these with the Management Team to keep them fully informed and submit expenses for payment regularly.

The skills you will need:

● A passion for supporting others achieve either their reading or coaching goals;

● A willingness to become familiar with the methods of the phonics based Turning Pages coaching manuals, so that you can confidently guide others;

● Good communication and people skills, with a commitment to maintaining confidentiality. Strong organisational, time management and record keeping skills;

● Self-awareness, personal responsibility and a professional approach;

● Reasonable confidence in using IT(accessing documents, completing electronic forms and records, email, Teams/Zoom meetings);

● The ability to use initiative and willingness to work independently and as part of a team;

● A willingness to abide by Read Easy policies and procedures;

● An open attitude that encourages two-way communication and willingness to ask for support from the Management Team; ● A non-judgemental attitude and respect for others, with a commitment to equality and diversity, so that you can make everyone feel valued and included;

● Energy and enthusiasm with an average of 2-3 hours a week to commit to the role.

What's in it for you? You will:

● receive outstanding Reading Coach Training;

● meet and work collaboratively with new people, and

● be active and engaged, adding value to your local community.

● Gain access to ongoing support and development.

● Out of pocket travel expenses reimbursed.

It’s easy to forget how long a week can feel when you’re on your own. Could you spare an hour to brighten an older person’s day? Age Connects Cardiff and the Vale is looking for friendly volunteers to offer companionship to people who may spend long periods alone with little or no social contact.

A weekly visit or phone call can lift someone’s mood, ease isolation, and give them something positive to look forward to. You don’t need any experience — just kindness, good listening skills, and a genuine enjoyment of chatting.

What the older person gains

• Feeling less alone and more connected

• A boost to mood, confidence and wellbeing

• Friendly reassurance from someone they trust

What you gain

• The chance to make a real difference

• Warm, meaningful connections

• A flexible role that fits around life

• The feel‑good impact of helping someone feel less isolated

Age UK Bucks ‘Age Better Bucks’ volunteers will support local older people to achieve personal goals – by helping them navigate and take advantage of a Support Plan devised by as community worker, that is designed to help them meet the challenges of older age.

This could be by phoning them to provide encouragement, explanation and support, and to check on progress, and also to help them with attendance at appointments and going to new groups or activities.

What do Age Better Bucks Volunteers do?

• Work with the Community Support Connector from Age UK Bucks to accept a client and understand their goals and support plan – and which services they have been referred to for support
• Contact the client to introduce yourself, and explain what you can help them with and if that’s OK with them
• Agree how your support is best provided – e.g. weekly calls for progress and encouragement, or help with something specific on their plan. That could be a home visit (if appropriate) to help them make a call or prepare for an appointment; attend a group or activity with them; or help them take a bus etc.
• Report back to the Community Support Connector if there are any issues or concerns and agree when your support can stop
• Ideally, you’d support a few clients each week or month, depending on how much time you have

The role is to support and help the client to access the referrals and support put in place for them – and not to support them with care or specific needs yourself. Referrals might be to local care services, to local groups or clubs, or to an occupational therapist for home adaptations, other voluntary organisations and support groups etc.

Our Age Better Bucks Service

Age Better Bucks supports over 65s who could benefit from extra support to manage their well being and remain independent. It is for older people experiencing challenges or need extra support to stay independent and well – for example increasing loneliness/isolation; bereavement; health/mobility decline; mood change.

Our team of support workers will assess their needs and circumstances specific to them, and develop an action plan with them to ensure more support and help can be arranged. We check in with the client after 6 weeks to see how they are getting on, and after 6 months to see how they are and check if anything has changed, got worse or improved.

The service is designed to give people the tools, contacts and support to make positive changes and especially to tackle the impact of loneliness and isolation.

An action plan, or support plan, will be devised with all clients, identifying their main goals based on their individual needs and challenges, and referring them, with their consent only, to other services and support we agree can help. At this stage we’ll assess if a volunteer like you can help then take full advantage of this support.

What you will get out of it

• Join an enthusiastic team of people who want to make a difference
• It's a great way to support older people making a real difference to their lives
• You'll be giving something back to your community
• You get to be part of Age UK Buckinghamshire's volunteer team
• We will reimburse reasonable, approved out of pocket expenses
• Volunteers tell us they find Volunteering really rewarding and get lots out of it themselves
• You will be fully supported by our Team and wider Age UK Buckinghamshire support.

What is expected of me?

We tell you about each client and ask if you’d like to take it up. You would then arrange and complete the call or visit when convenient. The work you do is conducted in line with guidance we provide and you must comply with necessary procedures including Data Protection/Confidentiality and Personal Safety.

After the visit/contact you will complete and submit a contact form. Volunteers complete relevant training, provide references and complete a DBS check.

Key skills and requirements

• Good listener, clear communicator and able to maintain confidentiality. A good conversationalist!
• Ability to lead the conversation, provide feedback to the team and summarise the conversation.
• Non-judgmental. Able to respect others’ differences and choices
• Patient, flexible and reliable
• Able to work independently with guidance and support
• Ability to travel around the area to visit people
• A regular commitment to give 1-2 hours a week would be appreciated but the role is flexible, you can work from home, do visits, only make calls, whatever works for you.
• An interest in helping older people live the lives they want

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

We are seeking Event Doctors to respond and manage emergency calls/incidents at events which may include venues such as stadia, concert halls, motorsports tracks, road races etc. Event doctors shall provide specialist, clinical, social and holistic care while undertaking clinical assessment and interventions in the pre-hospital environment. This will mainly involve working in mobile treatment centres or temporary event medical centres.

We are also currently supporting a Co Responder Pilot with EEAST and anticipate its continued success. HCP's will be eligible to support this programme following a selection process.

 Successful candidates will be registered medical practitioners with the GMC, without cautions or restrictions, and hold a licence to practice outside of an approved practice setting.

The closing date for this role is:

Are you a massive cat lover? Would you like to make a difference to their lives? Are you a hard worker and team player? Would you like to volunteer for Lincs Ark? If the answer to all these questions is YES then read on.

We are looking for a Rehoming Co-ordinator to work alongside. our rehoming team for Cats. There is back up from the Cat Co-ordinator and from the Deputy when needed.

The volunteer will need to:

• Be available during the day to answer and respond to phone calls.
• Love animals, and have some knowledge of cats.
• Be logical
• Be able to keep calm to be able to deal with multiple priorities
• Computer literate
• Good organisation and communication skills 
• Able to use Facebook
• Be flexible with the volunteering times

Main responsibilities of this post

1. Engage with the public, via phone and teams
2. Prioritise the cats needing to come in and fit to the right foster carer
3. Help with the rehoming process
4. Liaise with the vets when required
5. Provide cover for holidays

You must already be a registered HCP to apply for this role.

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

We are seeking Event Paramedics to respond to and manage emergency calls/incidents whilst attending events. At all times provide specialist, clinical, social and holistic care to undertake clinical assessment and interventions those individuals in the pre-hospital environment, which may include stadia, concerts, motorsports, road races etc. This may encompass working on both ambulances / FRV’s and within treatment units as required.

Successful candidates will be registered Paramedics with the HCPC and be able to provide evidence of CPD activity within the previous 12 months.

The closing date for this role is: 25/10/2026

Mind In Enfield and Barnet combines over 50 years of experience to improve peoples mental health in Enfield, Barnet and beyond. We are led by lived experience and driven by a passion to support and protect people’s mental health in ways that they want.

An exciting opportunity has arisen for a Volunteer Meet and Greet to support the Therapy Team at Mind in Enfield and Barnet (MiEB). This role involves sitting at the reception desk and acting as a first point of contact, helping to create a friendly, welcoming and supportive environment for clients, visitors and staff. You will offer clear directional guidance, practical assistance and information about services and activities, helping people feel safe, comfortable and supported when they arrive. This role is ideal for someone who enjoys engaging with others and contributing to a positive, inclusive space for individuals accessing mental health services.

Key Responsibilities:

• Help create a friendly and inclusive environment by greeting clients and visitors in a warm and professional manner

• Cover the reception desk and act as a first point of contact for enquiries

• Provide clear directional guidance and escort individuals to their destination where appropriate

• Ensure clients, visitors and staff sign in and out accurately

• Maintain accurate logs of calls and emails in line with service procedures

• Help maintain a tidy, calm and welcoming reception and waiting area

We welcome individuals with lived experience of mental health challenges to apply.

Within our organisation, volunteers are highly valued and essential to delivering our services effectively. We encourage applications from everyone, regardless of their background. This includes people who have personal or professional experience with mental health challenges. We focus on providing comprehensive training, guidance, and supervision to ensure volunteers feel confident and capable in their roles. We support our volunteers' success and offer opportunities to network and socialise with trustees, staff, and fellow volunteers. We are committed to recognising the meaningful contribution every volunteer makes to our community.

This is a part-time, volunteer (unpaid) role with flexible hours ranging from a minimum of 1 day (3–5 hours) up to 20 hours per week. Hours can be scheduled on Mondays, Tuesdays, Wednesdays, and Thursdays between 10:00am and 3:00pm. Please see the attached document for further details.

Please apply to the volunteering email address attached, with a current CV and covering letter explaining your interest in this role. 

At WWT, we believe that the best way for people to understand and connect to wetlands is to experience them first hand, so we bring awe-inspiring nature up close. We create unforgettable experiences for young people through our warm welcome, positive interactions, and fun engaging activities.

We are looking for keen and enthusiastic volunteers to help run our weekly Wednesday term-time toddler group called “The Gosling Gang”! You will be working with other volunteers and staff to ensure families and young children visiting our centre feel part of something amazing.

Volunteers are an essential part of the WWT team, and we wouldn’t be able to maintain our internationally important wetland sites without their help. You will receive a very warm welcome, full induction & training, and be provided with any necessary equipment, uniforms, and anything else needed to thrive in your role.

Tech Volunteer – Help People Build Digital Confidence

Do you have an interest in technology and enjoy helping others? Vision Northumberland is looking for friendly, patient and enthusiastic Tech Volunteers to help people living with sensory impairment get the most from digital technology.

As a Tech Volunteer, you’ll provide friendly, one-to-one or small-group support, helping people develop their confidence, skills and independence when using digital devices and accessible technology.

What will you be helping with?

Depending on each person’s needs and interests, you could support them to:

• Get started with smartphones, tablets, computers and smart glasses.
• Make phone calls and send text messages.
• Use email safely and confidently.
• Browse the internet and access online services.
• Shop online and manage everyday tasks digitally.
• Use video calls to stay connected with family and friends.
• Download and use useful apps.
• Discover accessibility features on Apple and Android devices.
• Use magnification, speech and voice-assistant features.
• Connect hearing aids to digital devices.

You don’t need to be an expert. What matters most is your willingness to learn, your interest in technology and your enthusiasm for helping someone overcome barriers and become more independent.

Who are we looking for? We’re looking for people who are:

• Patient, empathetic, warm and friendly.
• Interested in technology and willing to learn about assistive technology.
• Motivated to support people within the sensory impaired community.
• Confident communicators who enjoy meeting new people.
• Reliable and willing to work within Vision Northumberland’s policies and procedures.
• Willing to undertake training as reasonably requested.

The minimum age for this role is 18, and an enhanced DBS check will be required.

The time commitment is flexible, making this an opportunity that can fit around your existing commitments.

Vision Northumberland will cover reasonable out-of-pocket expenses directly related to your volunteering. If you drive your own vehicle on behalf of Vision Northumberland, you will also be reimbursed at 50p per mile.

Ready to make a difference?
If you’d like to use your interest in technology to help someone gain confidence, stay connected and live more independently, we’d love to hear from you.

Could you be the person who helps someone discover what technology can make possible? Join Vision Northumberland as a Tech Volunteer and help make a real difference.

Read Easy provides free, confidential, one to one reading coaching for adults who struggle with reading, through a network of volunteer groups. 

Reading Coaches are paired with Readers and meet twice a week to guide them through Read Easy's phonics based Turning Pages programme.

Role of a Reading Coach:
● Developing the literacy skills of an adult Reader who has difficulty with reading
● Meeting with your Reader for two separate half hour sessions each week face to face in an approved venue or remotely on a video call or a combination of both
● Providing non-judgemental literacy support to your Reader
● Utilising your empathy and understanding to support your Reader
● Delivering the phonics based Turning Pages programme with guidance for coaches on every page and using other approved resources
● Keeping records of your meetings
● Liaising with your allocated Coordinator and Literacy Specialist
● Attending Coach meetings approximately every two months
● Working within Read Easy policies and procedures

Skills needed:
● Confident reading skills
● Clear communicator
● Ability to demonstrate empathy and understanding whilst maintaining boundaries
● Ability to talk and listen to the person you coach in a patient, positive, encouraging and purposeful way
● A non-judgemental attitude and a positive respect for others, regardless of abilities, ethnicity, gender, religion, sexual orientation or age
● Ability to focus on your Reader and their needs
● Ability to work alone, seeking support when necessary
● Reliability, consistency and an ability to handle disappointment
● A commitment to maintain confidentiality and volunteer within Read Easy’s guidelines and policies
● Willingness to commit to the required training
● Ability to utilise Zoom meeting platform to attend remote coach training
● Ability and confidence to use a computer to access documents online, or the willingness to learn to do so 

You will need to make a regular commitment to meet your Reader twice a week for a half hour session.

Volunteer Drivers: 

We are looking for regular and occasional volunteer drivers to provide safe and friendly transportation for our older members to and from our centre. A D1 License would be required for the role. We can provide additional free training through MiDAS. Each driver is accompanied with a Passenger Assistant to assist with navigation, phone calls, and assisting members.

We have two wheelchair-accessible shuttle buses which are stored on our premises. Each bus is wheelchair accessible and accommodates 8 service users, 1 passenger assistant, and 1 driver. Our service users are primarily located in Deptford, Lewisham, and Greenwich.

About Deptford Mission 

Our charity is called Deptford Mission, located on 1 Creek Road, London. Our organisation operates a day centre three days a week (Tuesdays, Wednesdays, and Thursdays) that provides social activities and community support for older persons in the community. We run a shuttle bus service that transports older persons to our centre, where they can enjoy a three-course lunch, coffee and tea service, and activities such as bingo, musical classes, chair yoga, and occasional local outings. Our day centre is open on Tuesdays, Wednesdays and Thursdays from 10:00am to 3:00pm. 

We work with volunteers from diverse backgrounds and walks of life and can accommodate individuals with learning differences, complex histories, and support needs. We also provide lunch to our volunteers during their shifts, and we are happy to help support specific skills that they may wish to develop. Many of our volunteers have obtained experience and confidence to pursue employment in social care, health care, and higher education.

Would you like to make a difference to the lives of blind and partially sighted people by supporting the RNIB Enterprises Team in a varied business sales admin role? Do you live in or close to Peterborough?

We're looking for a volunteer to help us with:
• Compiling contacts list of potential new business customers.
• Reaching out to new potential business customers.
• Calling/setting up meetings/calls with sales managers.
• Emailing outreach information/updates.
• Supporting with the administration of competition updates, and customer satisfaction surveys to better understand our customer base.

We're looking for volunteers who are available sometime during weekdays, ideally on a Thursday but this is flexible and a different day may be possible, for either a full day or a couple of half days a week.

This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.

How you will be supported in your role:
Full training on the role will be provided. You will also receive support from your volunteer manager which will include regular updates and catchups.

What you will gain from this role:
This is an ideal opportunity for someone looking to develop or refresh their admin skills in a volunteer role with the UK's leading sight loss charity and you will gain experience in dealing with business customers, supporting sales and order teams and a better understanding of MS Office.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Additional location information

• This role is based within RNIB’s Peterborough office but there is also the option to volunteer remotely from home.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Some experience of with MS office, Word, Excel and Outlook. This is a busy role and would suit someone will excellent admin and customer care skills who has a methodical and organised approach and is able to pay attention to detail.