Customer experience manager volunteer roles

We’re on the lookout for a volunteer who’s keen to make a real difference in our communities — and pick up some new skills along the way!

This is a unique opportunity to gain a recognised qualification while helping customers at St Mary’s Close enjoy regular chair-based exercise sessions. These don’t currently have any sessions, but they’re really keen to get started, ideally once a month to begin with (and maybe more if it’s a hit!).

We’ll support you every step of the way, including covering the cost of your Amac Certificate in Chair-based Exercise Instructing - which you can complete online at your own pace. Once you’re qualified, we’ll work with you to build a schedule that fits around your availability.

Each session will last up to an hour, and we’ll also cover your travel expenses.

Because you’ll be working with potentially vulnerable customers, you’ll need to be 18 or over to take on this role.

If you’re passionate about helping others stay active, feel good, and have fun - we’d love to hear from you!

ENGINEERS/MAKERS

Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Engineer/Maker volunteers are at the very heart of what our local branches do. They use their practical skills and creativity to help people with disabilities live fuller and more independent lives.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

• Designing and making pieces of equipment for individuals with specific needs

• Using your practical skills working with metal, wood, plastic, or electronics (or a combination of them)

• Attending a monthly meeting of the local branch.

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

Essential

• Practical experience in working with one of the above materials

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow REMAP policies and procedures and a commitment to our values

Desirable

• Access to your own tools and workshop (or can access these)

• Able to drive or have good transport links

You’ll also need to complete the induction checklist, as well as a DBS check and reference check.

Where will I volunteer?

This role is largely home based, but will generally also involve visiting clients out in the community. Your local branches hold in-person meetings once a month or so.

Time commitment

This varies quite a lot depending on which cases come in, how complex they are and whether they fit your skills and experience, but it’s essentially a flexible role and there are no set hours.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Due to the nature of the role, we require all applicants to be aged 16 or over. You must have a UK address to volunteer with Sense.

Key Volunteer:

Our Key Volunteer role is an extra level of responsibility for someone who can commit to supporting their local Sense Shop on a regular basis. Once you've had all the training, you'll be getting involved by:

• Learning and following fire procedures.
• Open and close the shop when necessary to support the Shop Manager.
• Cash up the till at the end of the day. 

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteer with us! - New Volunteer Oppportunity in Acorns Children's Hospice Superstore - opening in Tewkesbury!

At Acorns we provide care and support for life limited or life threatened children and their families. We are a charity, so most of the care that we provide is funded through fundraising and through our shops.

To help us to continue to provide the care that we do, we are looking for fun and enthusiastic volunteers to join us in our brand new Tewkesbury superstore shop. Our shops are exciting and dynamic, with no two days being the same. From our walk-in customers, to receiving donations, and everything in between.

As a Shop Volunteer with us, you will be:

• Engaging with customers
• Accepting and sorting donated stock
• Pricing donations for sale
• Working on the till

Our shops are open Monday to Saturday (some open on Sundays too) 9am to 5pm.  You can volunteer the hours that suit you, but it would be great if you could support in the shop for at least 3 hours a week.

Why Volunteer at Acorns?

• To help a local charity and make a difference in your local community
• Connect with likeminded people and make new friends
• Enhance your CV by learning new skills and gaining experience
• Opportunities to progress to other roles
• Access to free online courses
• Retail discounts
• Invites to social events and participation in our volunteer recognition schemes and rewards

Full training will be provided

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Islington shop is looking for a creative and enthusiastic Social Media Instagram Volunteer to help us keep our Instagram content fresh, engaging, and up to date.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Creating Instagram content, including posts and stories
• Capturing photos and videos that highlight our activities, updates, and events
• Showcasing donation appeals in a clear and appealing way
• Helping maintain a consistent and on-brand social media presence
• Monitoring basic engagement (likes, comments, and shares)
• Greeting and assisting customers when required

The Volunteer:

We’re looking for someone who:

• Knowledge of using Instagram and current social media trends
• Is creative, visually focused, and confident taking photos or short videos
• Is friendly, approachable, enthusiastic, and able to communicate our mission online
• Is reliable and able to work as part of a team
• Has experience in social media content creation is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience in social media content creation while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 10:00 to 18:00, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Chiswick shop is looking for a creative and detail-oriented Visual Merchandiser Volunteer to help us create an inspiring, welcoming, and engaging shop environment.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive shopping experience for our customers. 

The Role: 

As a volunteer, your responsibilities will include (but are not limited to):

• Curating engaging in-store displays in key “hotspot” areas
• Organising continually changing merchandise into attractive and logical groupings
• Assisting in planning and executing occasional window displays
• Ensuring shop floor presentation is tidy, visually appealing
• Greeting and assisting customers in a friendly and professional manner
• Supporting sustainable practices by ensuring items are displayed appropriately and unsellable items are redirected responsibly

The Volunteer: 

We’re looking for someone who:

• Has a creative eye for presentation and visual detail
• Has an interest in fashion and/or a passion for products and merchandising
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Has experience in visual merchandising (a bonus, but not essential)

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience in visual merchandising while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 10:00 to 18:00, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Chiswick shop is looking for a creative and enthusiastic Social Media Instagram Volunteer to help us keep our Instagram content fresh, engaging, and up to date.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Creating Instagram content, including posts and stories
• Capturing photos and videos that highlight our activities, updates, and events
• Showcasing donation appeals in a clear and appealing way
• Helping maintain a consistent and on-brand social media presence
• Monitoring basic engagement (likes, comments, and shares)
• Greeting and assisting customers when required

The Volunteer:

We’re looking for someone who:

• Knowledge of using Instagram and current social media trends
• Is creative, visually focused, and confident taking photos or short videos
• Is friendly, approachable, enthusiastic, and able to communicate our mission online
• Is reliable and able to work as part of a team
• Has experience in social media content creation is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience in social media content creation while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 10:00 to 18:00, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Key Responsibilities

 •  Identify and apply for grants and funding opportunities that align with our goals.

 •  Cultivate relationships with individual donors, corporate partners, and foundations.

 •  Maintain accurate records of donations, track progress toward goals, and prepare reports for leadership.

Key Skills and Qualifications

 •  Proven experience in fundraising, sales, marketing, or nonprofit development.

 •  Strong written and verbal communication skills; able to inspire and engage diverse audiences.

 •  Ability to work independently, manage multiple projects, and meet deadlines.

 •  Familiarity with fundraising platforms, CRM systems, and social media marketing is a plus.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA East Sheen shop is looking for a dedicated Antiques and Jewellery Volunteer to support our team in researching, valuing, and preparing donated items for sale.

By volunteering with us, you’ll play an important role in uncovering hidden gems, enhancing the customer experience, and supporting our commitment to reuse and a sustainable circular economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Researching and valuing donated antiques, jewellery, and collectables
• Identifying rare, collectable, or high-value items
• Pricing and organising items appropriately for sale
• Ensuring items are clearly presented with accurate information
• Creating attractive and engaging displays
• Greeting and assisting customers
• Assisting with till operations when required

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for jewellery, antiques, or decorative objects
• Has a good eye for detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Knowledge of brands, materials, or collectable items is a plus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams where everyone works together. You’ll gain valuable experience, working alongside supportive colleagues who help each other develop, learn, and celebrate achievements. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

The NIAS Creative Campus Events & Digital Administrative Assistant will support the smooth operation, promotion, and growth of the Creative Campus venue.

The role exists to assist with the administration, marketing, and delivery of events and programmes hosted at the venue. The successful candidate will gain hands-on experience in venue operations, digital promotion, social media marketing, event coordination, and community engagement.

This role is ideal for an energetic and organised individual who enjoys working in a creative environment and is interested in gaining practical experience in events management, digital communications, and creative venue operations management.

The position will work closely with the Venue Coordinator, supporting day-to-day venue administration, event preparation, online promotion, and community outreach.

Key Responsibilities (You will gain practical experience in two or more of the listed areas)

1. Venue Administration Support

Support the venue coordinator with the day-to-day administration of the Creative Campus venue.

Responsibilities include:

• Managing incoming enquiries and bookings
• Maintaining venue booking calendars
• Assisting with venue hire documentation
• Providing reception and guest welcome support
• Assisting with record keeping and administrative tasks

2. Event Operations Support

Assist in the preparation and delivery of events hosted at the venue.

• Assisting with event setup and breakdown
• Welcoming event organisers and guests
• Supporting performers, speakers and facilitators
• Assisting with ticketing and guest registration
• Helping coordinate volunteers and temporary event staff

3. Social Media & Digital Promotion

Support the promotion of Creative Campus activities across digital platforms.

• Updating Instagram, Facebook and other social media platforms
• Creating posts promoting upcoming events
• Capturing photos and short videos during events
• Supporting WhatsApp marketing to regular guests
• Assisting with Eventbrite and event listing updates

4. Website & Digital Content Management

Assist in maintaining the Creative Campus online presence.

• Updating website content using WordPress
• Uploading events to the website calendar
• Supporting digital newsletters and announcements
• Assisting with online promotional campaigns

5. Community Engagement & Partnerships

Support outreach activities to increase venue use and community participation.

• Communicating with artists, performers and community groups
• Supporting outreach to schools, creative organisations and local groups
• Assisting with coordination of creative workshops and programmes

Learning Opportunities

Successful candidates will gain practical experience in:

• Venue operations and event management
• Digital marketing and social media promotion
• Community engagement and partnership building
• Website management and content publishing
• Creative programming and event production

Person Specification

The ideal candidate will demonstrate the following:

Essential

• Strong organisational and administrative skills
• Excellent communication skills (written and verbal)
• Attention to detail and ability to multitask
• Confidence working with digital tools and social media
• Ability to work independently and take initiative

Desirable

• Interest in arts, culture, music or creative industries
• Familiarity with WordPress or website editing tools
• Experience using social media for marketing
• Interest in events, festivals or community projects

Personal Qualities

The successful candidate will be:

• Intelligent and trustworthy
• Highly organised and proactive
• Enthusiastic about creative environments
• Comfortable working with a wide range of people
• Able to respond calmly to changing event environments

Benefits

The role offers valuable real-world experience in a creative venue environment.
Benefits include:
• Structured career development support
• Access to training and skills development opportunities
• Mentorship from experienced project leaders
• Professional references for future employment
• Reimbursement of approved out-of-pocket expenses

Time Commitment

• Part-time and flexible hours, depending on event schedules.
• Evening and weekend participation may occasionally be required.
• Remote, working from home

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA New Malden shop is looking for a dedicated Antiques and Jewellery Volunteer to support our team in researching, valuing, and preparing donated items for sale.

By volunteering with us, you’ll play an important role in uncovering hidden gems, enhancing the customer experience, and supporting our commitment to reuse and a sustainable circular economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Researching and valuing donated antiques, jewellery, and collectables
• Identifying rare, collectable, or high-value items
• Pricing and organising items appropriately for sale
• Ensuring items are clearly presented with accurate information
• Creating attractive and engaging displays
• Greeting and assisting customers
• Assisting with till operations when required

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for jewellery, antiques, or decorative objects
• Has a good eye for detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Knowledge of brands, materials, or collectable items is a plus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams where everyone works together. You’ll gain valuable experience, working alongside supportive colleagues who help each other develop, learn, and celebrate achievements. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Chiswick Kids is seeking a enthusiastic and detail-oriented Fashion Volunteer to help sort, prepare, and present our donated items for the shop floor.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role: 

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting, tagging, and pricing donated items
• Organising stock and preparing items for the shop floor
• Assisting with stock placement and replenishment
• Creating and maintaining engaging product displays
• Keeping storage areas tidy and well organised
• Greeting and assisting customers when required

The Volunteer: 

We’re looking for someone who:

• Has a passion for fashion and a keen eye for detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Has an interest in brands, materials, and trends is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams where everyone works together. You’ll gain valuable experience, working alongside supportive colleagues who help each other develop, learn, and celebrate achievements. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Chiswick Kids shop is seeking a enthusiastic and detail-oriented Toy Detective Volunteer to help create a fun, safe, and well organised toy section within the shop.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role: 

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting, testing, and pricing donated toys
• Identifying missing pieces and completing sets where possible
• Creating attractive and engaging toy displays on the shop floor
• Ensuring all toys meet safety standards before being sold
• Greeting and assisting customers when required
• Assisting with till operations when needed

The Volunteer: 

We’re looking for someone who:

• Has an interest in toys, games, and children’s items
• Is confident in basic testing of battery-operated toys
• Has good attention to detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Has knowledge of popular toys or games is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams where everyone works together. You’ll gain valuable experience, working alongside supportive colleagues who help each other develop, learn, and celebrate achievements. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

ABOUT THIS OPPORTUNITY

Behind every meal served, every child supported, and every family helped — there is a story. Your job is to help us capture it.

As our Volunteer Impact & Data Administrator, you'll support us in recording, organising, and presenting the data that tells the world what Children With Voices achieves.

This is a behind-the-scenes role that makes a very visible difference — helping us secure funding, report to partners, and demonstrate our impact to the community we serve.

WHAT YOU'LL BE DOING

• Accurately record attendance, programme data, and beneficiary information

• Support the team in maintaining up-to-date spreadsheets and databases

• Help prepare impact reports, case studies, and statistics for funding applications

• Assist with data entry from Food Hub and programme activity records

• Flag any gaps or inconsistencies in records to the Admin & Programme Lead

• Support the team in adopting and maintaining simple, effective data systems

• Handle all information with strict confidentiality in line with GDPR

WHAT YOU'LL BRING

ESSENTIAL

• Organised, accurate, and confident with data and admin

• Comfortable using Microsoft Excel or Google Sheets

• Strong attention to detail

• Able to maintain confidentiality and handle sensitive information appropriately

• Reliable and self-motivated

HELPFUL BUT NOT ESSENTIAL

• Experience with charity databases or CRM systems

• Background in data, administration, or project management

• Understanding of reporting requirements for charitable organisations

• Knowledge of GDPR principles

WHAT YOU'LL GAIN

• Hands-on experience in charity data and impact measurement

• A professional reference from our leadership team

• Understanding of how grassroots organisations demonstrate value and secure funding

• Development of data skills in a meaningful, real-world context