Customer support volunteer roles

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our Streatham shop is looking for friendly and reliable Customer Service Volunteers to support the day-to-day running of the store and help create a welcoming experience for our customers.

By volunteering with us, you’ll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You’ll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

• As a volunteer, your responsibilities will include (but are not limited to):
• Assisting with stock placement and replenishment on the shop floor
• Creating and maintaining engaging product displays
• Greeting and assisting customers in a friendly and professional manner
• Using the till as part of day-to-day shop operations

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for volunteering
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Is ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams where everyone works together. You’ll gain valuable retail and customer service experience while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 10:00 to 18:00, and we’re looking for someone who can volunteer for a minimum of 4 hours a day, either in the Morning or Afternoon at least once a week, by arrangement with the shop manager. 

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

If this sounds like the role for you, please “Apply” for an opportunity to join us.

We’re looking for 2 Support group volunteers over the age of 18 years old, based at Horniman Museum,  100 London Road  , Lewisham SE23 3PQ.

You’ll be volunteering every second Tuesday of the month, from 2pm until 4pm.

The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.

A Disclosure and Barring Service (DBS) check is required for this role.

About Sense:

Every disabled person should have the opportunity to connect with others and be included in the world. Which is why we’re here, in people’s homes, centres and communities, focusing on the things a person can do, not what they can’t. We celebrate the moments of connection that bring more joy to life. Together, we always find a way, no matter how many barriers a person might face.

Sense is a leading disability charity with extensive knowledge and expertise in delivering personalised, creative and flexible support for disabled people with complex needs. Our tailored approach ensures that every person is empowered to live fully at every stage of life.

About the role:

As an Ice-Skating Support Volunteer, you’ll be joining our Sense Active team, supporting Sense’s Activity Facilitator, alongside another volunteer, with the delivery of weekly ice-skating sessions for disabled people with complex needs and their carers. With over 25 years’ experience, our facilitators deliver safe, enjoyable and inclusive ice-skating sessions. You’ll play an important part in supporting disabled participants and carers to develop their independence and confidence, socialise with others, and have a thrilling experience!

A DBS check will be needed due to the setting and the likelihood of regular contact with people we support. Don’t worry, we’ll guide you through this process.

Key responsibilities:

You’ll spend time supporting a range of activities, including:

· Standing and moving on the ice for extended periods of time (up to 3 hours).

· Supporting participants on the ice (physical and instructional support).

· Helping participants with collection and return of skates.

· Supporting carers to become more confident on the ice.

· Maintaining relationships with attendees and carers by taking the time to socialise and build rapport.

· Supporting the set-up and closing of activities.

· Exposure to cold temperatures and slippery surfaces.

Skills and qualities:

This role would suit you if you’re:

· A confident ice-skater able to skate at good level.

· Comfortable wearing ice skates and engaging in physical activity.

· Experienced in working with disabled people is desirable but not essential.

· Someone with a positive attitude and will enjoy the opportunity to learn more about working with disabled people.

· Patient, caring, positive and have good interpersonal skills

· Able to work as part of a team and take instruction from others.

· Passionate about Sense’s work to support disabled people.

· Calm, kind and have a friendly personality.

What we offer you:

As one of our volunteers, you’ll get:

· Full training on communication and engagement with disabled people with complex needs

· Full induction at the Ice Rink by our Sense Activity Facilitator

· Ongoing support and guidance from your team including access to personal development support

· Expenses for parking costs if driving to the venue

· Other reasonable expenses, prior to previous agreement.

· The feeling you get knowing you’re making a difference to the lives of disabled people with complex needs

· A reference to support future applications for paid or voluntary roles.

· Support from our Mental Health First Aiders, should you need it.

Our values:

Everything we do is underpinned by five core values. These values shape the way we work every day. Our values are:

· We include

· We collaborate

· We find a way

· We challenge

· We celebrate

Can you help deliver great customer service for a few hours a week in our Keswick shop? 

We need help for between 2 and 4 hours on any day of the week (excluding Sundays) that suits you. Join our friendly volunteer team and help make a real difference to children's lives. 

What will I be doing?  

• Serving customers in a helpful and friendly way 

• Using the till to make sales 

• Telling customers about gift aid to help us raise more funds 

• Restocking the shelves and making the shop floor look attractive and inviting 

• Upholding the inclusive values of The Children’s Society 

What will I get? 

• Full training - no previous experience required 

• Free tea, coffee and biscuits 

• A reference

• Reimbursement of reasonable travel expenses

• Free confidential counselling helpline available 

You don't need any previous experience to volunteer in our shops, but you will need to be: 

• Supportive, polite and helpful to customers, other volunteers and staff 

• Reliable and punctual 

• Able to volunteer as part of a team 

• Able to follow pricing guidelines and health and safety practice (training will be provided)

• Willing to support the work and policies of The Children’s Society and its values

What's next? 

If you are interested in becoming a volunteer in our shops, we will ask you to take part in a trial shift so you can find out more about the role and we can find out more about you.

We will then ask we will ask for you to complete a short information form, including providing at least two references covering the last two years. 

Join us in our mission to save lives at Essex & Herts Air Ambulance

We are looking for volunteers to assist our Shop Managers in our brand new shop in Hemel Hempstead

Key Volunteer Activities:

• Assisting with the donations of stock, by sorting and steaming and preparing for shop floor
• Maintaining good stock rotation and levels at all times
• Helping with visual merchandising when needed
• Greeting customers in a friendly and approachable manner
• Understanding the Charities key standards and Values
• Becoming familiar with our Health and Safety Policies and being able to convey these to other volunteers
• Assisting the Shop Manager on daily tasks such as banking and stock takes, recycling and shop rotas
• Maintaining a clean and tidy work place which encourages a happy environment to work in
• Commitment to being part of a regular rota
• Giving any other assistance in relation to the smooth running of the shop as may requested by the Shop Manager
• We also have some specialist retail volunteering roles in our shops and warehouse e.g. helping with e-commerce
• Our shifts are 4 hours but we have a flexible approach so can work around the hours available to you. Regular sign-up to the rota is appreciated. However, ideally we would like you be able to cover 2 or 3 shifts a week

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our Clapham Books store is looking for a dedicated Book Volunteer to assist us on Friday.

By volunteering with us, you'll not only support our charitable work but also contribute to creating a positive experience for our community of customers. You'll also play a key role in ensuring that items FARA cannot sell are responsibly redirected, helping us further our commitment to a sustainable economy.

The Role:

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting book donations
• Pricing books
• Assisting with the placement of books on shelves
• Identifying valuable and collectable books
• Creating engaging book displays
• Greeting and assisting customers
• Till operations

The Volunteer:

We’re looking for someone who:

• Has a genuine passion for books (and perhaps belongs to a book club)
• Is friendly, approachable, and enthusiastic
• Previous experience working with books is a plus, but not essential
• Ideally connected with the local area

What’s in it for You?

At FARA, our shops are run by welcoming, collaborative teams where everyone works together. You'll gain valuable experience, working alongside supportive colleagues who help each other develop, challenge, and celebrate each other's contributions. Full training will be provided, and we offer a positive and safe environment where you can learn and enhance your skills.

Your Time:

Our shop operates from 09:30 to 17:30, and we're looking for someone who can volunteer for a minimum of 4 hours a day, either in the Morning or Afternoon, on Wednesday, Friday & Saturday. 

If this sounds like the role for you, please click the "Apply" button.

FARA is committed to creating an inclusive environment. If you need any reasonable adjustments during the application process, please don't hesitate to let us know.

Are you committed to driving excellence and innovation? Do you have experience working within practitioners of Community Engagement?

As a Community of Practice Officer, you will play a vital role in supporting and enhancing a national community of practice. You will focus on specific activities or areas within the community, ensuring that efforts align with national standards and priorities while avoiding duplication.

As a Community of Practice Officer, you will:

• Support the Community of Practice Lead in coordinating the community.
• Focus on specific activities or areas within the community of practice.
• Assist in delivering impactful initiatives and projects.
• Foster collaboration and strengthen professional engagement.
• Champion inclusivity and provide support to community members.
• Contribute to the overall success and development of the community.

For more information about this role, please see the role description.

Welcome Event or Induction Details: Information will be provided at the Interview.

The closing date for this vacancy is the 23rd March 2026.

CHARITY SHOP VOLUNTEERS NEEDED – CUSTOMER SERVICE - HASTINGS

We currently need volunteers for Tuesday and Saturday afternoons, Wednesdays & Friday mornings and all day Sundays.

Please get in touch if you would like to become part of our amazing Volunteer Team!

PURPOSE

To assist the Shop Manger in the running of an Age UK East Sussex Charity Shop with a focus on serving customers, driving sales and store presentation

ROLE OF THE VOLUNTEER

· Greet and thank customers in a polite and friendly manner

· Assist customers in choosing items and actively promote sales

· Replenish and display stock in the shop throughout the day

· Receive donations and complete Gift Aid paperwork

· Handle cash and operate the till following correct procedure

· Take credit card payments using the Streamline system

· Assist in keeping the shop clean and tidy following the cleaning rota

· Undertake other tasks as required by the Shop Manager

SKILLS AND ATTRIBUTES NEEDED

· Great communication and interpersonal skills

· A pleasant and friendly manner

· Basic numeracy skills

· An eye for detail

· Enjoy working as part of a team

· Trustworthy and reliable

AS A VOLUNTEER WE WOULD ASK YOU TO

· Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish

· Be available to volunteer for at least one regular shift each week. This could be a morning, afternoon or whole day. Depending on the store we open Monday – Sunday.

· Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times

· Be reliable and conscientious

· Attend all training and information days, group meetings and supervision

· Exercise patience and understanding when dealing with customers

AS A VOLUNTEER WE WILL OFFER YOU

· An induction and ongoing training with support sessions if required

· Reimbursement of out of pocket travelling expenses

· Full recognition of the time, energy and skills volunteers freely give - for

example long service and merit awards

· The opportunity to be part of a friendly team

· Respect for volunteer’s limitations, both in time and emotional involvement

· The opportunity to meet other volunteers and attend occasional social events

· The opportunity to be involved in the planning and development of Age UK East

Sussex

· Appropriate insurance cover - to protect you whilst you are acting on behalf of

Age UK East Sussex

· The opportunity to enhance your skills in a retail environment.

We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.

Volunteering with Look Good Feel Better is an amazing way to support the cancer community. Giving your time and skills will not only help Look Good Feel Better achieve its mission but will also have many positive benefits for you as an individual or business. Join hundreds of others across the country to volunteer with us in our workshops, in local communities throughout the UK.

We’re now looking to grow our wonderful volunteer team across the UK to support our range of workshops from Skincare & Makeup to HeadWrappers, Haircare and Men's. 

Our mission is simple but powerful: to help people feel like themselves again during one of the most challenging times in their lives. 

These uplifting sessions are led by skilled beauty professionals who guide participants through gentle skincare routines and easy-to-learn make-up techniques — from caring for sensitive skin to recreating natural-looking eyebrows and learning how to bring back a healthy glow. The sessions are practical, supportive, and full of laughter, often providing participants with their first real moment of confidence since diagnosis. 

All participants receive a gift bag full of amazing cosmetics and our volunteers teach the ladies how to best use all the products.

We provide full training and ongoing support, so no previous charity experience is needed — just your professional expertise, kindness, and willingness to help others feel beautiful inside and out.

How you can make a difference:

• Volunteer your time to help run or support our workshops.
• Share this opportunity with your colleagues and network.
• Join a community of compassionate professionals using their skills to change lives.

Friends of Greatwood and Horseclose Communtiy Centre are looking for friendly, community‑minded volunteers who want to play an active part in making events at Greatwood and Horseclose Community Centre welcoming, enjoyable, and well‑run. You don’t need previous event experience just enthusiasm, reliability, and a willingness to get stuck in.

This role supports the smooth planning, preparation, and delivery of a variety of in‑person events at the community centre. Event Support Volunteers will help create a warm, accessible, and positive experience for all attendees, while assisting staff and other volunteers with the practical tasks that make events successful.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Cowbridge shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Cowbridge shop is in a prime location in the middle of the town's high street, immediately next to an all too tempting deli and about a two minute walk from the town car park.

The shop boasts a large window in which deputy manager Gemma creates themed and highly creative window for which they shop has won many an award.

Tom and Gemma have been utilising eBay to sell highest quality donations with great success and have recently launched a shop Instagram page (search tyhafancowbridge).

Tom and Gemma are always on the lookout for quirky, rare, vintage and high-value donations, and our jewellery, bric-a-brac and antiques specialists are more than happy to appraise any stock that comes our way. Further to this, books and vinyl also sell very well at Cowbridge.

The shop is open 9am-4:45pm Monday-Sunday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Considerations:

Age requirement: 18+

Location: 29 High Street, Cowbridge CF71 7AE

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

Current available shifts: Monday PM, Thursday PM

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•Providing a warm and friendly welcome to all customers entering the shop;

•Delivering excellent customer service to ensure a pleasant shopping experience;

•Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a proactive, organised, and supportive Volunteer Campaign Support Coordinator to oversee and assist with live prize draw campaigns on the platform.

This role focuses on ensuring creators feel supported throughout their campaign, that key communications are delivered on time, and that each live draw runs as smoothly and successfully as possible.

Key Responsibilities

• Monitor and support all live prize draw campaigns on the platform

• Liaise with creators throughout the live campaign period to provide encouragement, guidance, and practical support

• Schedule, diarise, and send campaign communications using approved templates

• Coordinate with internal team members when campaigns go live

• Provide reminders, tips, and prompts to help creators maximise engagement

• Respond to creator enquiries and provide assistance as needed

• Conduct support calls where appropriate

• Maintain accurate records of communications and campaign progress using our CRM management system

• Ensure all tasks are completed in a timely and professional manner

Skills and Experience Required

Essential:

• Strong customer service experience

• Excellent written and verbal communication skills

• Confidence using computers and online systems

• Experience using a CRM or similar database system

• Strong organisational skills and attention to detail

• Ability to manage multiple tasks independently

• Supportive, positive, and professional approach

• Reliable and proactive working style

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience supporting clients, customers, or account holders

• Experience working remotely within a team

• Interest in charitable or social impact work

Working Arrangement

• Fully remote position

• Flexible hours depending on the number of live campaigns

• Workload will vary as the platform grows

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in supporting campaigns that raise funds for UK causes

• Gain valuable experience in campaign coordination and client support

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build professional relationships across the charity and creator sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Carmarthen Shop:

Our Carmarthen shop is located in a busy walkthrough shopping mall on the edge of Carmarthen town. The shop is well supported with donations and is historically our top performing Lottery shop.

The shop team are always on the lookout for new ways to generate income, including taking part in shopping centre and community events.

Considerations:

Age requirement: 16+

Location: Merlin's Walk, Carmarthen, SA31 3BN 

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.