Employability officer volunteer roles in London, greater london
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Service / Reception Volunteer
We’re looking for a friendly volunteer to be the first point of contact for clients visiting our Guildford office on Wednesdays and to start as soon as possible
What will you do?
Provide a customer facing reception service to clients who drop in to see us in our Guildford office, including:
- Ensuring relevant forms are completed
- Assigning clients to Advisers for more detailed support
- Booking appointments
- Monitoring the flow of clients in the drop-in
- Assist clients with form filling
- Complete day sheets
- Scan and upload documents to case recording system
- Write up notes on case recording system
- When the the drop-in service is at full capacity, ensuring that you understand the client’s issue and support them by providing information, signposting them to another, more appropriate organisation or another CASWS drop-in
Provide administrative support, including:
- Monitoring emails
- Answering client enquiries by email and phone
- Sending out appointment information
What’s in it for you?
- We will provide full training for your role
- You will gain and build on valuable skills and experience, such as communication, IT skills and working in a team
- You will increase your employability
- You will contribute to the smooth running of the advice service which makes a real difference in people’s lives
And we’ll reimburse you too.
What do you need to have?
You don’t need specific qualifications or skills, but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- be calm under pressure
- be able to demonstrate resilience with challenging clients
- have good IT skills
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role.
We ask all our volunteers to commit to volunteering one day a week for at least a year.
How much time do you need to give?
We are looking for someone to cover reception duties on Wednesdays in our Millmead, Guildford office between 9am and 4pm.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you would like to discuss any aspect of the role description and how we can best support you, please contact us.
Interested?
Please click on "How to apply"
Please note, we do not accept CVs and Cover letters as application for this volunteer role.
Next stages – Taster session
Once you’ve submitted your application, if shortlisted, you’ll be invited to an online taster session, which will provide an overview of volunteering for CASWS and the role itself. We plan to hold this on a Monday or Tuesday in June.
If you know you are not available on a Monday or Tuesday, please indicate this in your application, as we may be able to accommodate and have the session on a Wednesday.
The client requests no contact from agencies or media sales.
Thank you!
Young Enterprise is the UK’s leading youth charity specialising in enterprise and financial education. Our vision is that every young person, regardless of their background, is given the opportunity to develop the skills, confidence, and mindset they need to thrive in work and life.
Since our founding, we have supported 7.2 million young people through enterprise and financial education programmes, including 1.1 million who have started Young Enterprise businesses. As a founding member of Junior Achievement Worldwide, we are part of a global network spanning more than 100 countries, preparing young people for success in a global economy.
We are seeking an exceptional individual to become Chair of our Board of Trustees at a pivotal point in our journey. This is a highly influential role, offering the opportunity to lead our Board, support our CEO and senior leadership team, and champion our ambitious 2024–2030 Transforming Futures strategy.
This strategy aims to ensure that every young person has access to the financial education, enterprise capability, and work readiness they need to succeed, while deepening our impact on those facing the greatest barriers.
We are looking for a strategic and well-connected leader who can:
• Lead and inspire a high-performing, diverse Board of Trustees
• Strengthen relationships with government, policy makers, funders, and corporate partners
• Support fundraising and advocacy through strategic introductions and influence
• Ensure excellence in governance, safeguarding, compliance, and financial sustainability
• Act as a visible ambassador for Young Enterprise nationally and internationally
We are particularly interested in hearing from candidates who bring:
• Significant leadership experience at Board or executive level in charity, corporate, or public sectors
• A strong personal commitment to improving life chances for young people
• Credibility and networks among senior decision makers, funders, or policy influencers
• Strategic leadership and governance expertise
• Experience in fundraising, public affairs, or policy advocacy (desirable)
• An interest in education, youth development, enterprise, or social mobility
Above all, we are seeking someone who shares our vision and values and is passionate about helping young people, particularly those facing the greatest barriers, build successful futures.
The successful candidate will chair six Board meetings per year (primarily London-based), participate in events, visits, and stakeholder engagement, and commit approximately 1–2 days per month. This is an unpaid role, but reasonable out-of-pocket expenses will be reimbursed. The initial appointment is for three years, with the possibility of reappointment for an additional term of three years.
Young Enterprise is committed to diversity, equity, and inclusion, and we strongly encourage applications from individuals whose backgrounds reflect the diverse communities and young people we serve across the UK.
Keeping Young People Safe
We are committed to keeping young people safe. All successful candidates will undergo an enhanced DBS (England & Wales) check and receive safeguarding training.
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful candidates will receive ongoing safeguarding training throughout and be expected to uphold excellent safeguarding practice at all times.
How to Apply:
Please refer to our information pack for full details.
If you would like to play a transformational role in shaping the futures of young people across the UK, please send:
• An up-to-date CV (PDF format)
• A supporting statement (maximum two sides of A4) outlining your suitability for the role, based on the essential criteria in the person specification
Applications should be received by 23:30 on 21 June 2026. Interviews will be held between 29 June and 3 July 2026.
For further information, applicants are encouraged to review Young Enterprise’s Annual Report & Accounts and Transforming Futures Strategy.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us at this exciting moment and help empower the next generation to succeed.
Registered Charity
51 - 100
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young Enterprise is the UK’s leading youth charity for enterprise and financial education, helping young people develop the skills, confidence, and mindset they need to thrive in work and life.
Since our founding, we have supported 7.2 million young people through financial and enterprise education opportunities. Through our ambitious 2024–2030 Transforming Futures strategy, we are working to ensure every young person has access to the financial education, enterprise capability, and work readiness they need to succeed.
We are seeking to appoint three new Trustees to join our Board at an exciting and pivotal time for the charity.
We are particularly interested in candidates with senior expertise in one of the following areas:
• Finance – ideally a qualified accountant interested in chairing our Risk and Audit Committee
• Governance – with experience in employment law and/or charity law
• Human Resources – senior-level HR leadership experience
We are looking for strategic and community-minded individuals who can help strengthen our governance, guide our future direction, and support our mission to improve life chances for young people across the UK.
Key responsibilities include:
• Supporting strategic leadership and governance
• Safeguarding the charity’s financial stability and reputation
• Ensuring legal and regulatory compliance
• Providing specialist expertise to Board discussions and decision-making
• Acting as ambassadors for Young Enterprise and our mission
We are particularly interested in applicants who offer:
• Strong strategic thinking and sound judgment
• Commitment to young people and social mobility
• Collaborative leadership and communication skills
• Understanding of good governance
• A commitment to diversity, equity, inclusion, and safeguarding
We strongly encourage applications from individuals from diverse backgrounds, including those with lived experience of disadvantaged communities or supporting young people facing barriers to opportunity.
This is an unpaid role with reasonable out-of-pocket expenses reimbursed. Trustees are expected to attend Board meetings (primarily London-based), undertake training, be willing to participate in committee work if applicable, and contribute approximately 7–10 days annually. Appointments are for an initial three-year term, with potential reappointment for up to six years.
Keeping Young People Safe
We are committed to keeping young people safe. All successful candidates will undergo an enhanced DBS (England & Wales) check and receive safeguarding training.
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful candidates will receive ongoing safeguarding training throughout and be expected to uphold excellent safeguarding practice at all times.
How to Apply:
Please refer to our information pack for full details.
To apply, please send:
• An up-to-date CV (PDF format)
• A supporting statement (maximum two sides of A4) outlining your suitability for the role, based on the essential criteria in the person specification
Applications should be received by 23:30 on 31 July 2026. We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us in shaping brighter futures for young people across the UK.
Registered Charity
51 - 100
We empower young people to discover, develop and celebrate their skills and potential.
The client requests no contact from agencies or media sales.