Executive assistant and office manager to ceo volunteer roles

Job Title: Operations Assistant (Volunteer Role)

Location: London - Hybrid / Remote]
Contract Type: Volunteer (with potential to become a paid salaried role)
Hours: Flexible / Approx. 20 hours per week

About the Role

We are looking for a dedicated and detail-oriented Operations Assistant to support the CEO and Operations Manager in ensuring the smooth running of daily operations. This role will involve working at the heart of the organisation, contributing to both strategic projects and routine administrative tasks.

Initially offered as a voluntary position, this opportunity has the potential to evolve into a salaried role as the organisation continues to grow.

Key Responsibilities

• Provide day-to-day operational and administrative support to the CEO and Operations Manager.

• Assist with coordinating projects, ensuring deadlines are met and deliverables achieved.

• Maintain accurate records, systems, and documentation to support efficient workflows.

• Help track budgets, invoices, and expenses in coordination with the Operations Manager.

• Support meeting preparation, including agendas, minutes, and follow-up actions.

• Coordinate logistics for internal and external meetings, events, and travel.

• Liaise with stakeholders, suppliers, and partners in a professional and timely manner.

• Contribute ideas to improve processes and enhance organisational efficiency.

• Provide general administrative support as required across the organisation.

Skills & Qualities We’re Looking For

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication abilities.

• A proactive, can-do attitude with the confidence to work alongside senior leadership.

• Competence with Microsoft Office Suite and/or collaboration tools (e.g., Google Workspace, project management platforms).

• Ability to prioritise tasks and manage time effectively.

• Flexible and adaptable, with a willingness to take on varied responsibilities.

• Previous experience in operations, administration, or project coordination is desirable but not essential.

What You’ll Gain

• Direct experience working with a CEO and Operations Manager.

• A unique insight into both the strategic and operational running of an organisation.

• Opportunities to develop skills in project coordination, administration, and process improvement.

• Flexibility to fit the role around other commitments.

• Clear potential for the role to develop into a permanent, paid position.

Additional Information

This is a volunteer role at the outset. We are committed to supporting your professional development, offering mentorship and opportunities to gain practical, hands-on experience. As the organisation grows, there is strong potential for this position to transition into a paid salaried role.

WIILMA exists to reduce loneliness and isolation and increase community cohesion, through community education projects centred around world music, arts, history, heritage and culture.

We are offering an exciting opportunity for an experienced, reliable Volunteer Executive Assistant PA who can develop a CEO's office function that can support the important work of WIILMA. Providing admin, CRM support and high-level support to its Founder/CEO and working across different teams and senior members of the organisation.

This crucial role focuses on setting up, maintaining, and shaping up the role and function, organising essential organisational records and systems, ensuring the long-term sustainability of WIILMA’s mission.

You will have the opportunity to bring your own ideas to a creative community environment.

Key Requirements

• Experience: Candidates should have a background in executive support, senior administration, or project management, a bonus if you have some experience within the not-for-profit sector or public sector.

• Professionalism: High standards of integrity, reliability, and openness are required.

• Communication: Exceptional written and verbal skills are essential for representing a high-profile community organization.

• Passion: Candidates must be mission-driven, with a strong interest in the arts, diversity, and social cohesion.

• Capacity: Volunteers must have the time availability and capacity to actively contribute. 

This is an opportunity to directly support the leadership of a mission-driven organization, during a very exciting time as we grow our presence and reach, helping to build the organizational infrastructure needed for long-term success.

Key Responsibilities:

Executive Support: Manage the CEO’s  schedule and mailbox, ensuring communications are handled with total confidentiality and professional flair.

Stakeholder Liaison: Act as a primary point of contact for external partners, including local councils, cultural institutions, grant makers, and businesses, directly working with CRM/Community engagement colleagues to keep track of our relationships.

Strategic Documentation: Represent WIILMA at high-level meetings, documenting minutes and tracking actionable outcomes to ensure organisational momentum.

Logistics & Events: Help coordinate volunteer and equipment logistics for our vibrant community events and workshops.

Leadership & Management: Based on your level of experience as an executive assistant, you may have the opportunity to help recruit, train, and mentor other executive assistants within the CEO’s office.

Operational Excellence

We are looking for passionate people to join our team! We are committed to building a diverse and inclusive environment and as an equal opportunity organisation strongly encourage people from all backgrounds, communities, identities, and experiences to apply.

Note: Because we are a 100% volunteer-run organization, our response to your inquiry may be slightly delayed, but we appreciate your patience and interest!

We are looking for passionate people to join our team and are committed to building a diverse and inclusive environment and strongly encourage applications from all backgrounds, identities, and experiences.

Note: Because we are a volunteer-run organisation, our response to your inquiry may be slightly delayed, but we appreciate your patience and interest!