Volunteer roles jobs

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.c

About the role:

When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.

Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services. 

The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.

A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.

Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.

For full details please see our role description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

This new role is an exciting opportunity to drive the growth of Family Fund’s high value giving, helping more families raising a disabled or seriously ill child access the support they need. 

As a key member of the fundraising team, you will play a vital role in securing transformational income from high-net-worth individuals building strong, lasting relationships that fuel our mission and increase our impact.

The role

As Philanthropy Manager, you will shape our philanthropic strategy, develop a new prospect pipeline and secure long-term support from individuals, family foundations, and wealth intermediaries. 

You will work closely with internal stakeholders across the organisation, to identify funding priorities and opportunities for donors. You’ll ensure we develop and deliver a long-term philanthropy strategy, building and managing relationships with wealth managers, private client advisers and networks that can introduce and connect donors to Family Fund. 

You will accurately record prospect and donor activity on our CRM system, maintaining clear pipelines and forecasts, and producing high-quality reports to monitor progress and impact. 

About you

We are looking for someone who is passionate and committed to drive our philanthropy strategy forwards. You will be a brilliant communicator, able to influence and inspire, representing Family Fund externally as a compelling ambassador for our work. You will be results driven with a solid track record securing major gifts from donors and demonstrable success in building new relationships. You will be entrepreneurial and self-starting, with the confidence to build a new programme from the ground up.

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We’re growing our collaborative and ambitious Fundraising Team at Family Fund, with exciting roles that will play a key part in helping us reach more families raising a disabled or seriously ill child.

We’re also recruiting for: 

Corporate Partnerships Manager (New Business) – to build strategic new corporate partnerships that support our mission. 

Community and Volunteering Fundraisers – to drive local engagement and inspire community fundraising.

Each role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you. 

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Information

Closing date: 01 August 2025
Interview dates: 22 August 2025

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

Our vision is to spark ambition and unlock opportunity so that every young person can succeed and thrive as part of a fairer society. 

We are proud of our long-term, transformational partnerships with business. This pivotal role in our newly established engagement team has been created to support our next phase of growth and ambition.

This is a broad and dynamic position which will have responsibility for the successful development and implementation of The Talent Foundry’s engagement strategies across fundraising, marketing and communications. 

Head of Engagement (fundraising and marketing)

You will be an ambitious fundraising leader committed to supporting our new vision - to support 1 million young people in the next five years - by developing and implementing exciting ways of engaging our key stakeholders - educators, supporters, volunteers and young people.

Read more about the responsiblities of this role and how to apply in our application pack. 

This is both a strategic and hands-on role, with specific responsibility for cultivation, stewardship and increasing our fundraised income through major gifts and philanthropy, across individuals, grant and trust funders and corporate foundations. 

Your experience: 

• Track record in fundraising - either from a major gifts, philanthropy or trusts and foundations background
• Excellent communications and engagement skills 
• Ability to propose, initiate and execute ideas and quickly respond to opportunities
• Team management 

This is a hybrid role with travel expected to meet with colleagues, funders and visit our projects in schools and partner offices. You do not have to live in London to apply for this role, but before applying, please consider what you would consider a reasonable commute from where you live to our team together days with take place every month. You can read more about our approach to hybrid working in our application pack. 

Other benefits:

• 28 days holiday + bank holidays
• £500 L&D budget
• Employee Assistance Programme
• Cycle to Work scheme
• Morning/afternoon of your birthday off

Join us as our Corporate Partnerships Officer (New Business) at Diabetes UK. 

Are you passionate about making a real difference? We have an exciting opportunity for a supportive team member with a knack of engaging prospects and securing wins.

You will play a key role in prospecting new business opportunities, cultivating relationships and securing new partners. We’re looking for a team player that is happy to show initiative and lead on some exciting revenue streams for Diabetes UK. Someone who can spot new ways to maximise income and work collaboratively with the wider team to support on high value opportunities.

Join us and be part of something truly transformative. Together, we can raise vital funds in support of people living with, and at risk of diabetes.

For further information about the role please refer to the job description at the end of the page. 

Diabetes UK is committed to fundraise in a way that is legal, open, honest and respectful and expects all staff and volunteers to share this commitment. We are registered with the Fundraising Regulator and you will be expected to adhere to the Code of Fundraising Practice.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role. 

The Benefits Service within South East London Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive. The service currently provides casework support for people who need to challenge benefits decisions across the three boroughs of Bromley, Lewisham and Greenwich. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. You will take responsibility for the quality of support the team deliver to ensure it is robust and accountable. We hope to be able to extend our offer of support in the future so it will be important you have an interest in developing the service.

Applicants should have previous experience of thinking strategically to develop a service and of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.  

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 13th July (11:59pm)

Likely interview date: Wednesday 23rd July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

We have an exciting opportunity for a Volunteer Coordinator (known internally as a Volunteer Manager) to join the Staffordshire team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role can be based at either of our VS offices; Stoke-on-Trent or Stafford.

As a Volunteer Manager you will be:

• Recruiting and retaining a team of community and professional/workplace volunteers to support various victim services pan Staffordshire & Stoke-on-Trent
• Completing the induction and accreditation process with volunteers; across the variety of volunteering roles available
• Ensuring volunteers deliver effective support to victims and witness of crime and major incidents; in liaison with Team Leaders who will direct case manage
• Responsible for auditing volunteer activity against set quality standards - and dealing with any matters arising
• Rewarding and recognising the volunteering activity across the area
• Preparing reports for funders on volunteering activity, social value and difference they have made; including case studies and using digital platforms to raise the profile of the roles and their contributions made (internally and externally)

You will need:

• Proven track record of effective management, coaching and mentoring skills
• Proven track record of successfully working directly within voluntary setting
• Effective communication skills; written, verbal and numerical.

Ability to work independently and as part of a team, sharing, coaching others.

This role involves travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Operations Support Coordinator

Team: Operations Support 

Hours: 4 days (30 hours) per week (hours/days by agreement)

Location: Hybrid – minimum 1 day per week in our Holborn, London office. The rest of the week can be worked remotely

Report to: Operations Support Team Manager

Starting salary:  £23,809.50 pro-rata

Application Closing Date: 20/07/2025 (23:59)

Interview date: 30 July 2025 – in-person at our Holborn, London office.

Starting date: ASAP

Contract: permanent 

About GoodGym:

GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 65 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and this role is crucial in enabling GoodGym's sustainable future. For more information, please visit www.goodgym. org

Job Purpose

As part of GoodGym's Operations Support Team, you will play a key role in coordinating volunteers to provide practical and social support for older people across the UK. 

The crucial part of this role will involve supporting volunteers and beneficiaries throughout processing and confirming mission requests for practical tasks and monitoring and supporting befriending pairings. 

You will also work as part of project teams making changes to improve our processes. And you will collaborate with and support colleagues across the organisation.

The ideal candidate will have experience in digital administration, working with volunteers and vulnerable people, and should be comfortable working on different projects simultaneously.

Responsibilities

Primary Responsibilities

Office Management

• Providing phone and email support to our members, referrers and beneficiaries

Volunteer Support

• Acting as the first point of contact for volunteers, whether over email or over the phone; supporting them on either social visits or missions, troubleshooting and resolving issues where necessary, maintaining complete volunteer records and reporting to the Operations Support Team Manager if any safeguarding issues/allegations are made in line with GoodGym’s Safeguarding Policy
• Providing administrative support for missions, including but not limited to: communicating with referral partners, screening and listing missions on the GoodGym website, confirming missions with beneficiaries on the phone and ensuring best safeguarding practices are upheld
• Supporting volunteers through the process of DBS applications, checking references and making judgement calls on volunteers’ suitability for the volunteer role
• Supporting, in a respectful and trusting manner, a long-standing team of operations support volunteers who work with us

Relationship Management

• Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary

Other Responsibilities

• Contributing to the development of the Operations Support Team and respective processes and policies
• Working collaboratively with other internal departments

Person Specification

Knowledge

• An understanding of the needs of older people and volunteers
• Awareness of services available to older people (desirable)

Skills and abilities

• Excellent verbal communication skills, particularly over the phone
• Excellent written communication skills
• Excellent organisational and multitasking skills and ability to prioritise workload 
• Excellent attention to detail and problem-solving skills
• Ability to collaborate with team colleagues
• Ability to work with minimum supervision and under own initiative
• Ability to provide information, advice and assistance appropriately, to volunteers and older people who use GoodGym’s services
• Empathetic and able to build supportive relationships with people from a variety of backgrounds
• Proficient with Google Workspace, Google Drive, and able to pick up new systems quickly
• Comfortable using multiple online programs simultaneously

Experience

• Experience of volunteering
• Experience of working with and managing confidential information
• Experience of working with or supervising volunteers (desirable)
• Experience of dealing with a busy or shared inbox (desirable)
• Experience managing relationships with a variety of internal and external stakeholders (desirable)
• Experience of DBS check process (desirable)
• Knowledge of safeguarding in relation to the protection of vulnerable adults (desirable)

Why join us?

• Be part of our important mission to bring communities together and reduce loneliness and isolation. 
• GoodGym is a scalable approach to tackling major social issues and you’ll play a key role in it
• Friendly, positive and supportive team with a genuine purpose
• Growing organisation with national reach at a pivotal point of change
• 25 days holiday + bank holidays
• Central London location;7th Floor, 33 Holborn London, EC1N 2HT, 
• Flexible working- minimum 1 day per week in our  London office in the Holborn area
• Regular in person socials over the year

How to apply:

We use an application form to ensure that our recruitment process is fair; it allows us to look at all applications in the same format and to remove fields that might lead to bias when we are reviewing applications. 

If you have questions before applying, you can email our Operations Support Team Manager

via missioncontrol@goodgym. org

We are looking for the best people to help us provide support to millions of people affected by loneliness in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work.

We have a code of conduct in place, and are committed to creating a culture where everyone feels safe and respected.

The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.

Are you passionate about using sports to inspire, mentor, and support young people? Do you have a heart for youth work rooted in Christian values? If so, we’d love to hear from you!

Role Overview:

We are seeking an enthusiastic and experienced Youth Work Sports Manager to lead and develop our sports and physical activity programmes. You’ll work with a committed team to plan and deliver sports sessions, events, and mentoring opportunities that reflect our Christian ethos and create meaningful change for young people.

Key Responsibilities:

·Lead Face-to-Face Youth Engagement
Deliver regular, purposeful youth work sessions for young people aged 10+, ensuring programmes reflect their needs and the centre’s Christian values.

·Design and Deliver Sports Programmes
Oversee a diverse and inclusive sports programme, incorporating awards, adventure activities, and development opportunities for young people.

·Strategic Planning and Evaluation
Develop and review session plans, set objectives, evaluate impact, and ensure alignment with local and national youth work policies.

·Staff and Volunteer Management
Recruit, supervise, train, and support youth work staff and volunteers, fostering a strong and capable delivery team.

·Fundraising and Financial Oversight
Raise and manage funds for activities, ensuring budgets are used effectively and reporting meets funder requirements.

·Ensure Safety, Inclusion, and Centre Collaboration
Uphold health and safety standards, promote accessibility, and contribute to the wider development and Christian ethos of The Salmon Youth Centre.

About You:

·Qualified Professional
Holds a JNC-recognised youth/community work or sports qualification, Ideally with aFirst Aid certification, and a D1 driving licence.

·Experienced Youth Work Manager
Has 3+ years’ management experience working with young people in informal, voluntary settings—especially through sports.

·Strong Leader and Manager
Proven ability to lead teams, supervise staff, manage resources, and develop effective programmes.

·Skilled Planner and Evaluator
Confident in setting goals, monitoring progress, and evaluating outcomes within a youth work context.

·Inclusive and Safeguarding-Focused
Knowledge of equality, diversity, safeguarding legislation, and experience working in diverse, inner-city environments.

·Christian Ethos and Communication
Able to promote Christian values through youth work, build partnerships, and engage with communities effectively.

Genuine Occupational Requirement:

Due to the nature of this role and the ethos of our organisation, it is an occupational requirement, in accordance with Schedule 9, Part 1 of the Equality Act 2010, that the post holder is a practicing, Christian. The successful candidate will be expected to fully support and actively promote the Christian values and mission of our centre.

What We Offer:

·Salary: JNC Points 19–24 (plus Inner London Allowance), with a loyalty bonus for those at the top of the scale

·Pension: 5% employer’s contribution to your pension

·Holidays: 30 days annual leave, rising to 35 days after five years’ service

·Working Hours: 35 hours per week with a flexitime arrangement, including some evenings and weekends

·Purposeful Work: Be part of a dynamic team making a real difference in young people’s lives through sport, creativity, and faith-based youth work

·Supportive Environment: A chance to work in a Christian youth work team

·Training: Opportunities for personal development and training in relevant areas.

·Safeguarding: The Salmon Youth Centre is committed to high quality safeguarding standards and to promoting the welfare of young people and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS disclosure will be required, along with regular training.

Contracted Weekly Hours: 22.5 – 30 hours

Contract Type: Permanent

Annual leave: 25 days annual leave plus 8 bank holidays per annum (pro rata)

Salary: £28,500 (pro rata) 

Location: ICN office in Bournemouth

International Care Network (ICN) is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are seeking an experienced IAA1 Immigration Advisor to join our friendly team. We need an Advisor accredited to deliver IAA1 Level 2 or Level 3 advice, or a solicitor/barrister with immigration experience. In this role, you will work with marginalised adults and families, guiding them through complex immigration journeys with compassion and professionalism. Thus, you will play a critical role in helping people find hope and stability in the challenging environment of being a migrant in the UK.

You will take a holistic approach to supporting and empowering our service users/clients, working with the rest of the ICN team and partner organisations to ensure their needs are met and barriers addressed. Specifically, you will manage your own immigration caseload, concentrating on applications involving family, private life and other human rights matters as well as protection routes. Although ICN does not currently take on asylum cases, you will provide information, advice and referral to other organisations for people seeking asylum.

ICN provides benefits to staff including:

• Company pension scheme
• Travel costs paid for at 45p per mile, not including travel to and from work
• Staff welfare opportunities including socials and access to external clinical supervision
• Training opportunities relevant to role

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

Housing Justice is committed to ensuring everyone has a safe and secure place to live. We work with people of all backgrounds, including those most marginalised by society, such as refugees and individuals with No Recourse to Public Funds (NRPF). We provide innovative housing solutions and foster supportive community networks through volunteer-led initiatives and partnerships.

This is a strategic leadership role driving the expansion and impact of our work in developing a portfolio of sustainable housing options for people seeking sanctuary in Wales.  This role will focus on scaling our accommodation offer, positioning it as a flagship model of hospitality and welcome for people facing homelessness due to immigration status or displacement.  The Manager will support sanctuary seekers whilst managing properties and tenancies, ensuring compliance with regulations.

You will also oversee the strategic direction of our Hosting Project, forging new partnerships, and building a sustainable, volunteer-supported model of community-based housing.  The role also plays a vital role in the creation of a positive living environment for clients by implementing effective policies, addressing clients’ needs and resolving concerns.

Please note that we are open to secondments.

Job Title: Deputy Helpline Manager

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £43,627.32 per annum (Inclusive of £3000 per annum London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota.

This is your opportunity to join Refuge as a Deputy Helpline Manager, to lead, plan and deliver this incredible service to ensure that it supports as many women as possible in line with Refuge’s strategic vision.

Refuge’s National Domestic Abuse Helpline provides a first point of contact and a national gateway to services across the UK for women fleeing domestic violence and other forms of violence and abuse. The helpline will be handling 144,000 calls per year, and is constantly developing and expanding the ways that women can safety reach out for support exploring technological innovation. It offers a gateway for women and children experiencing domestic abuse by providing support, signposting, referrals and information about the services available to them.

The Deputy Helpline Manager will be working as part of a management team, leading, planning and delivering the service to ensure that it supports as many women as possible in line with Refuge’s strategic vision. They will be directly responsible for a large team of helpline staff and sessional workers and will work alongside the Volunteer Coordinators to support with the recruitment, training, induction and development of a large volunteer team.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 14 July 2025

Interview Date: Week commencing 21 July 2025

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Starting Salary: £34,629 - £37,868 (pro rata) This is the full-time amount, and the salary will be prorated based on the hours of the post.

Contract: Permanent

Location: Working from home.

The successful candidate must be able to travel widely around the area covered

Hours: Part time 3 days per week (21 hours per week)

Job Profile

CAFOD’s work in the Catholic community of England and Wales is to inspire and resource Catholics to participate in the Church’s mission to overcome poverty and injustice in partnership with CAFOD.

The main purpose of this role is to inspire and increase the participation in CAFOD’s work of Catholic parishes, schools and the broader Catholic community within the Portsmouth Diocese. CPCs are accountable for delivering CAFOD’s annual participation plans locally across England and Wales. As well as growing the number of parishes and schools participating to address global poverty and express solidarity with our global family, we aim to increase the breadth of their engagement, participation.

This will be accomplished partly by the recruitment and support of a team of committed, inspired and well-resourced volunteers working in parish and school communities to enable and equip Catholics to give, act and pray. The work will also involve meeting important church-based stakeholders, advisers and networks within the diocese to build fruitful and positive relationships.

The post reports to the Community Participation Manager for the East Region (The dioceses of Portsmouth, Arundel and Brighton, Southwark, Brentwood, East Anglia, Westminster, Northampton, Nottingham, Hallam, Leeds, Middlesbrough and Hexham & Newcastle)

The Community Participation Coordinator (CPC) is part of a regional team working across a group of dioceses and whilst having a primary focus on one diocese, is responsible for the results of the regional team plans in relation parishioner and school participation and volunteer recruitment and retention.

The role will be home based, although the post holder will be mobile and flexible to meet volunteers, clergy and other stakeholders and contribute at events as required.

The role requires a willingness to be adaptable to support the work of the regional team, deploying skills, knowledge and at times activity in other parts of the regional team area. This is likely to require some additional travel (which would be reimbursed by CAFOD). The post also requires weekend and evening work for which time off in lieu (toil) can be claimed.

Key Responsibilities

Delivering participation plans

• Share accountability for delivery of annual participation plans for the region (a group of dioceses) with a primary focus on one diocese, and for fundraising, education, campaigns, and other targets, as delineated by the participation plan for the region. It is usually anticipated that the role will have an 80% focus on parish communities and a 20% focus on school communities
• Contribute to the development and delivery of a regional plan across a number of dioceses in support of the annual participation plans and appropriate for local contexts
• Achieve targets for increasing parishioner and children & young people participation primarily through recruitment and retention of volunteers and working with clergy, religious, diocesan and parish advisers and administrators etc.
• Monitor and share information around community participation and recruitment, activity, development and retention of volunteers
• Closely monitor parish participation activity

Managing volunteers

• Be the local volunteer manager in a specific diocese or dioceses
• Hold the relationship with, and coordinate the work of, a number of volunteers in order to achieve the annual participation plan in the region
• Contribute to increasing the number and activity of parish and school volunteers and volunteer co-ordinators in line with the regional team plan
• Contribute to development of volunteering opportunities and volunteer leadership
• Match the offers, skills, experiences and expectations of volunteers with opportunities and needs in relation to CAFOD’s plans for parishioners and children & young people
• Ensure each volunteer is appropriately inducted, briefed, trained and resourced
• Increase and ensure volunteer retention through induction, support, affirmation and effective management of the volunteer throughout their involvement with CAFOD
• Organize and promote volunteer meetings and training opportunities to be delivered either by national programme teams or self or members of her/his regional team
• Ensure volunteer records are accurate and up to date on the database.

Managing relationships

• Build and maintain key relationships including with priests, advisers, school staff and others within a diocese as determined in the regional plan. Be point of contact with the local Bishop.
• Build and maintain effective working relationships with diocesan communications officers and press and be a point of contact for local broadcast and print media, to increase opportunities for Catholics to hear about CAFOD’s work, working with and through media volunteers where possible.

All staff are expected:

• To attend and contribute to regular Team, Group and CAFOD-wide meetings and briefings
• To participate in training and other activities as requested by the line manager
• To work as a supportive member of the team, providing cover for and training of other team members and volunteers as required
• To be accountable for the achievement of objectives set by the line manager

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).

Person Specification

Understanding our context

• A Understanding Catholic identity: detailed and sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales, and an ability to work effectively within it; especially an understanding of parish community life
• B Understanding CAFOD: understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve.
• C Understanding international development: have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities

Working together

• D Managing ourselves:  Strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others.  Ability to be self-motivated and able to work in isolation at times.
• E Working with others: builds positive and fruitful partnerships particularly with volunteers; works effectively as part of a regional team to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of a regional team plan 
• F Communicating: can communicate strongly CAFOD’s vision for community participation and volunteer partnership; share knowledge and information across CAFOD
• G Looking outwards: Collaborates with partners, supporters and donors to achieve the best balance between their objectives and CAFOD’s Mission

Making change happen

• H Managing resources: confident with analysing and using data for planning, monitoring and reporting:  Proven planning, time-management and organisational skills
• I Achieving results: Ability and willingness to focus on achieving results, especially for the delivery of shared regional plans for community participation and income growth
• J Managing our performance:  Ability and willingness to work to targets and achieve results
• K Taking the lead: Motivates others to get things done

Job-specific competencies

• A demonstrable commitment to volunteering and understanding of its potential as a force for change
• Experience of managing multiple stakeholders and relationships to successfully achieve objectives eg with clergy, stakeholders and a wide variety of volunteers.
• Experience of managing volunteers including recruitment, retention, deployment and celebration.

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 

Job Description: Peer Support Coordinator (Lotus Blossom Project) 

No recruitment agency applications - Individuals only please.

Are you passionate about recovery, empowerment, and the power of peer support?

Lotus is seeking a skilled and compassionate Peer Support Coordinator to lead our thriving Lotus Blossom Project, which provides online peer support groups for women recovering from domestic abuse. These groups are co-facilitated by trained Peer Support Mentors – all of whom are ex-clients.

This role is at the heart of what we do: championing trauma-informed practice, investing in our volunteers, and supporting women to rebuild independence, purpose and fulfilment after abuse.

Please note:

We are only accepting applications from candidates who complete an application form, the form can be found on our website.

Job Title: Peer Support Coordinator 

This post is open to women only under the Equality Act 2010 Schedule 9, Part 1, Section 7 as a genuine occupational requirement.

Project: Lotus Blossom
Reporting to: Lotus Families Service Manager
Hours: 15 hours per week
Salary: NJC Scale Points 18-22: £30,559-£32,654 FTE (£12,389-£13,238 pro rata for 15 hours/week). Starting salary: £30,559 FTE (£12,389 pro rata) for an unqualified IDVA (Point 18); £31,067 FTE (£12,595 pro rata) for a qualified IDVA (Point 19) pay award pending.

Location: Primarily home based with occasional in-person meetings or training in Newhaven or East Sussex
Contract: Permanent although as with all posts, reliant on ongoing funding

Job Purpose:

To lead the co-ordination, delivery and ongoing development of a safe, inclusive and empowering peer support group for women recovering from domestic abuse through the Lotus Blossom Project. This role ensures that support is:

• Trauma-informed and grounded in the six principles of trauma-informed practice: safety; trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender awareness.
• Informed by the Investing in Volunteers quality standards.
• Delivered through a team of trained volunteer Peer Support Mentors, all of whom are ex-clients.

Key responsibilities:

• Lead the Lotus Blossom Project, ensuring it’s trauma-informed, inclusive and responsive to client and volunteer needs.
• Recruit, train, support and supervise a team of Peer Support Mentors with lived experience.
• Co-produce themed peer sessions and use your IDVA expertise to guide safe, engaging group facilitation.
• Monitor, evaluate and evolve the project using client and volunteer feedback, and report on its impact.
• Act as an ambassador for Lotus and support wider organisational goals.

You’ll bring:

• IDVA qualification (or willingness to obtain one with support)
• Experience supporting victim-survivors of domestic abuse
• Understanding of trauma-informed approaches and barriers faced by marginalised groups
• Skills in leadership, reflective practice, safeguarding, and data/confidentiality management
• A deep commitment to inclusion, empowerment and collaborative working

Desirable:

• Lived experience of domestic abuse
• Experience in peer support coordination or volunteering roles
• Facilitation of group or online support spaces
• IDVA qualification (completed)

This role is subject to an enhanced DBS check. The job description is not exhaustive and may be subject to change in line with service needs and strategic development.

Benefits

• Primarily home-based role, reducing the need for travel and supporting work-life balance (Safety; Trust).
• Flexible working: As a family-centred charity, we understand the importance of family life – whether it’s attending a school assembly or caring for a loved one. As long as service delivery is not impacted, we support flexibility (Empowerment; Collaboration).
• Regular quality supervision in line with SafeLives Leading Lights quality standards.
• Two-monthly clinical supervision, supporting emotional resilience and reflective practice (Peer Support; Safety).
• Access to a 24/7 employee counselling helpline for confidential emotional support (Trust; Safety).
• Salary aligned to NJC scale points 18–22.
• Pension scheme with employer contributions matched up to 6% (Trustworthiness; Empowerment).
• 25 days holiday per year (or pro rata for part-time roles), plus bank holidays (Empowerment).
• Travel to and from any work-related meetings, training, or in-person activities is fully reimbursed (Trust; Mutuality).

How to Apply

• Deadline 9am 14 July via Application Form
• Interview will be via Teams on 17 July