Volunteer team leader role jobs

Creative Support is looking for a caring, dynamic and highly motivated person to help manage our high-quality, Salford Intensive Support Services. You will be working alongside the Unit Business Manager, Senior Operations Manager and Service Director to maintain an overview of the service, lead a highly-motivated team of support workers and contribute to the further development of service. You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people with learning disabilities and intensive support needs.

You will be responsible for the service provision in the following ways:

• To take responsibility under direction of the Unit Business Manager for the delivery of a bespoke service, 

• To co-ordinate the service ensuring all support delivered is tailored to the individual needs of each service user,

• To maintain excellent records of the service delivery, such as service user records, rotas, time-sheets, and regularly provide written feedback to your line manager,

You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner.  Experience of staff and service management is essential, a relevant professional qualification is desirable for this role (e.g. NVQ level 3).  We will expect you to have the vision, networking and organisational ability to deliver excellent outcomes for people under your care and to implement initiatives which connect service users to their local community and promote our reputation.

We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community. 

We would encourage you to apply to us even if you have not yet had your COVID 19 vaccine. You will be required to have your first COVID 19 vaccine prior to your interview and your second vaccine before you start work with us. This time will be used to complete post interview recruitment checks.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Closing date: 28th August 2022 at 11.30 pm

Do you have proven experience of day-to-day staff and service management, including casework support and supervision, possibly gained in a community setting? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our Dorset Hub.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Our Dorset hub provides housing advice and support to people across Dorset. Specialising in preventing homelessness, advocating for people facing homelessness and intensive support to people with multiple and complex needs, our multi-disciplinary team takes a holistic approach to helping people to alleviate their housing issues. Our focus is delivering services in the community, listening and understanding what the housing issues are and addressing the root cause.

About the role
The role of Team Leader is essential to the day-to-day management of the Hub and, in particular, the delivery of front-line services, contracts and projects. We’ll rely on you to lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice and systems change within their local community. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. Put simply, you’ll do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
To succeed, you’ll need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. Last but not least, you must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
 
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
 
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
 
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
 
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

Are you able to lead a small team, are you passionate about meeting the needs of people who are homeless or living with mental health conditions, then we want to hear from you. Barons Court Project is the only day centre in Hammersmith and Fulham and plays a significant role within the Borough, we are seeling a dynamic individual to help develop and improve our services.

You will have experience of leading staff and volunteers and will draw on your past to help us with our current work and to prepare for the future.

This is an exciting role for a candidate who is open to a varied role. As a small charity we need to draw in support from the local community, you will have excellent people skills and be able to work with people from a wide variety of backgrounds. Barons Court Project prides itself on undertaking events, engaging with the local community and ensuring that we maximise opportuinities for our guests, as such there is some evening and weekend work at times. 

You will likely have your own network and will not be shy in engaging with others.

If you want a new challenge, are keen to ensure that people on the margins have the best services and can live life to the full then we want to hear from you.

Thank you for considering a Team Leader role with Redthread. We are a team of compassionate, collaborative and courageous professionals committed to empowering young people to change their lives. 

We are looking to recruit four dynamic team members to work with one of our teams at either:

· Queen Elizabeth Hospital, Woolwich

· Croydon University Hospital, Croydon

· University Hospital Lewisham, Lewisham

· Homerton Hospital, Homerton

As a Team Leader based in one of the local A&E departments, your primary role will be to enable the team to support young people who are experiencing trauma or tragedy and their families and hold a caseload yourself. Over the past few years, Redthreads services have developed across our sites, and we are proud to offer access to additional services to larger groups of young people; see below for more details of our services. The Team leader role is vital in collaboratively leading all service models offered at their site. 

To succeed in this role, you need to be a strong leader who advocates for a trauma-informed approach for the team and for the young people we support. You’ll have extensive management experience leading a service that supports vulnerable young people and young people with complex needs. 

We want someone who can confidentially lead the team and provide effective guidance and support. You will be responsible for motivating and line managing team members day to day and working with young people who are vulnerable, and high risk, an understanding of the impact intense, short-term work can have, and a good understanding of the support eco-system they need. You need to be a people person, able to build and maintain relationships with colleagues and partners and to be a nurturing line manager to a small team working in a busy hospital environment.

You must also be a skilled communicator: as comfortable building a relationship with a young person as you are liaising with our clinical colleagues.  You’ll be keen to keep learning, seizing training opportunities at Redthread, and continuously reflecting upon and improving your practice.

During the Covid-19 outbreak, our teams are still working from the hospitals as we are classed as essential workers. You will need to do shifts at the hospital, as well as work some days from home, depending on the needs of the team and the service.

In return, the successful candidate will receive a competitive salary, a supportive and flexible working environment, excellent staff training and development package, and access to a range of employee benefits, including enhanced annual leave and family leave entitlements, employer pension scheme contribution, access to clinical supervisions, enhanced employee assistance programme services and more.

As this role requires an NHS honorary contract and Redthread benefits, you’ll also have unique access to generous NHS discounts and blue light schemes.

The offer of employment is conditional on satisfactory pre-employment checks, which include meeting any applicable legal vaccination requirements, unless medically exempt, as set by the CQC. Redthread is not a Home Office-licensed visa sponsor; evidence of the right to work in the UK will need to be provided at the Interview stage. 

For a full Job description and person specification, please download the job pack from our website: 

• Applications deadline: 10 am, 17th August 2022

• 1st Round short online interviews: 23rd August 22 , with further rounds in the following weeks.

If we receive a high number of applications, we reserve the right to close the advert before the closing date. Therefore, early applications are encouraged.

We would like the role to start as soon as possible. We will provide comprehensive training and induction.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

Who are we?

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, Government, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an opportunity for a Team Leader to join our team in London. This is a permanent role, working full time, 35 hours a week. Reporting directly to the Operations Manager, you will be a passionate supporter of quality driven provision and in coaching others to achieve the same exacting standards of excellence in advocacy delivery.

What will you do?

• Drive several Advocacy contracts to meet our organisations exacting standards
• Lead and directly manage a team of advocates
• Deliver a quality service where advocates are directed to deliver highest levels of performance against practice requirements and continuing professional development.
• Make performance decisions to move individuals through appropriate informal and formal capability and conduct processes, up to final written warning
• To meet on a regular cycle with Operations manager to review contract delivery through provision of accurate data and analysis of up-to-date practice
• To liaise with Contract Managers to ensure that notification of practice issues noted in KPIs are raised and dealt with at the appropriate level
• Ensure a culture of continuous performance improvement and staff development within your area of responsibility and team with clear objectives and regular supervisions in line with VoiceAbility’s performance management framework
• Actively work with Practice Management team to interpret practice and quality data to inform better advocacy by making informed decisions of what works well, ensuring that the highest standards of advocacy are achieved
• Develop and maintain productive relationships with Stakeholders, commissioners and other organisations and sector leads to support the organisation’s potential for growth.

What are we looking for?

We are looking for a strong and resilient leader and coach with a proven track record in delivering high quality advocacy or equivalent discipline. You will be committed to driving high performance and practice standards, with the confidence to support members of your team who are underperforming. You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users. You will be a clear decision maker who can learn from reflective practice and has the skills to interpret operational data, reports and outcomes and translate into improved or consistent practice of others in the team.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training and opportunities for career development

You will also receive:  

• 28 days annual leave plus bank holidays
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted Gym Membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Important Dates:

Closing date for applications: Midnight on 21 August 2022, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Interviews via Teams: Wednesday 31 August and Friday 2 September 2022 

The Selection process: Our selection process will be a single stage, combining a presentation, followed by a panel interview. Interviews will be held via Microsoft Teams, and you will need access to a laptop / PC.

How to apply: 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the role.

Hint: you can use work, personal and/or voluntary experiences and examples to tell us why you should be our next Team Leader.

We look forward to hearing from you.

VoiceAbility are a Disability Confident employer. If you need to apply in a different way, please contact HR.

Equality and Diversity Statement  
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

About The Role

Are you prepared to go the extra mile to ensure a positive outcome for the team you lead and the customers they support? If so, we would like to hear from you.

We are looking for a Team Leader to join our friendly and diverse housing Resettlement team. The team provides support across central and greater Bristol areas. You will lead a team of Support Workers, supporting adults who have previously been homeless and are exiting the Homelessness Pathways into their own tenancies.
 
You will lead a team of 6 support workers to manage and support their own caseload of customers who have been referred to the Resettlement team. You will ensure your team is provided with guidance and support to deliver the service effectively. You will actively contribute to the continuous review and development of the service we deliver, whilst maintaining high levels of engagement and morale within your team, monitoring works loads, taking action to address any concerns and escalating when necessary. As part of this role you will be recruiting/inducting and training new and existing team members in the area and ensuring staff are given ongoing support, advice, encouragement and supervision.  
   
This role will be challenging at times as you will be leading your team to work with and support clients across a range of difficult and challenging issues/behaviours and an attention to detail, using your initiative and problem solving will be key.

This role is being offered on a part time basis, working 30 hours per week, Monday to Friday.
 
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

About The Candidate

To be considered for the role of the Team Leader role, you will:

- Lead and supervise a team who can deliver tailored support to a variety of customers with diverse needs to promote independence and encourage them to live safely as part of their communities.
- Be solution focused, with a can do attitude to manage a team effectively, ensuring targets and service deliver is met in a timely fashion   
- Collaboratively work with other colleagues and external agencies to ensure an appropriate, timely and comprehensive service is delivered.
- Take ownership and responsibility and lead your team in making informed decisions to identify appropriate support.
- Lead your team to consult and involve customers in their support plans.
- Assess and manage any risks appropriately - ensuring you establish and maintain professional boundaries at all times.
- Establish, maintain and administer records electronically and manually in line with company and statutory requirements.
- Collate and assemble information to ensure service targets are met.
- Use customer feedback to improve the business.
- Have clear and effective communication skills.
- Have a good level of IT skills, including knowledge of MS office, case management packages and working digitally using various methods such as WhatsApp, text, email, Teams and Skype. 
- Hold a valid UK driving licence and have access to your own vehicle is essential

What we offer:

- Discretionary Bonus scheme
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum)
- Lifestyle discounts portal and internal supplier discounts offer great savings
- Defined Contribution pension scheme – employer contribution of 6% - 9%
- Learning and Development including coaching and professional qualification support
- Death in Service benefit (3 x salary) 
- Family Friendly policies
- Employee Assistance Programme
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs  
- Cycle to Work scheme
- Car Benefit scheme
- Volunteering days

About The Company

LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. 
 
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. 

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Advice Service Team Leader – Role Description

Role Purpose

Citizens Advice East Berkshire is seeking to appoint a highly motivated and experienced Advice Service Team Leader, to start as soon as possible.

The successful candidate will lead a team of staff and volunteers in providing a high-quality advice and information service across East Berkshire, from our two offices, various outreach locations, and through telephone and digital access channels.

You will support the Advice Services Manager, delivering advice services; managing staff and volunteers by undertaking one-to one’s, training, and development; and ensuring our services are delivered, monitored, evaluated, and developed effectively and efficiently. Demonstrable work experience in these areas will be required.

The ideal candidate will have previous Citizens Advice experience, potentially as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leading teams.

You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt, and have experience in the provision of staff & volunteer support, development, and motivation.

The postholder will work closely with public and voluntary sector partners, as well as a committed and experienced team. You will be confident in working with stakeholders at all levels and be able to grow and develop great partnerships while acting as an ambassador for Citizens Advice East Berkshire.

Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidates will be allocated to a team based on their experience and knowledge.

Interviews will be arranged as they are received and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

You must be eligible to work in the UK and a DBS check is required for this role.

Salary (DOE): FTE £30,000-£32,000

Hours: Full time – 37 hours

Contract Term: Permanent

Location:  Based in our Maidenhead and Bracknell offices with some remote working possible.

Reporting to: Advice Services Manager, Citizens Advice East Berkshire

Main Duties and Responsibilities

Service Leadership & Management

• Manage and develop advice services and projects to ensure quality, ease of access and consistency throughout the service
• Ensure projects meet funder targets and are delivered within the budgets
• Lead the advice teams and delegated projects, including leading regular team meetings for staff and volunteers
• Prepare and issue reports as required for the Advice Services Manager, attending meetings as required to present findings and recommendations

Staff and Volunteer Management

• Ensure the effective performance management and development of volunteers through regular supervision sessions, the appraisal process and learning and development.
• Participate in the induction and training of new staff and volunteers as delegated.
• Participate in recruitment and selection activities as delegated.
• Identify recruitment and training needs, and liaise with Trainer to ensure needs are met through targeted recruitment and training
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff and volunteers can do their best.

Supervising Advice Sessions

• Manage the practicalities of the advice session and ensure adequate staffing and resources.
• Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
• Monitor all the case records of designated staff, volunteers, and trainees to meet quality standards and service level agreements.
• Ensure remedial and developmental and training issues are identified and acted on in a timely manner to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
• Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.

Networking and partnerships

• Grow and maintain partnerships with professional and voluntary sector partners, while acting as an ambassador for Citizens Advice East Berkshire.
• Develop links with relevant statutory and non-statutory agencies relevant to the role.
• Attend regular team meetings with external partners, present our services, and act upon feedback to improve our services
• Use influencing skills to promote Citizens Advice and foster good relationships with external stakeholders.

Learning & Professional Development

• Keep up to date with legislation relevant to the role, trends, ideas and thinking
• Attend and actively participate in regular support and supervision sessions and appraisals with the Advice Services Manager.
• Identify your own learning and development needs and take steps to address these.

Administration

• Monitor and evaluate activities appropriate to the role and contribute to the organisational planning process by providing regular reports and feedback on areas of responsibility.
• Develop and maintain effective admin systems and records relevant to the role.
• Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
• Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.

Other

• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
• Keep up to date with research and campaigns (R&C) issues and ensure R&C is promoted and integrated in a way relevant to the role.
• Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
• In addition to the tasks and duties outlined in this job description, to undertake such duties which are generally compatible with the functions of the post

Person Specification

Essential:

• Experience of implementing and monitoring business related objectives
• Previous provision of one-to one’s, training, and employee development.
• Minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt.
• Ability to commit to, and work within, the aims, principles, and policies of the Citizens Advice service.
• A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of volunteers.
• Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• Ability to communicate effectively verbally and in writing.
• Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
• Demonstrable understanding of the issues involved in interviewing clients.
• Proven ability to manage / supervise others, including ability to recruit, develop and motivate volunteers.
• Proven ability to monitor and maintain service delivery against agreed targets.
• Ability to monitor and analyse statistics and check accuracy of calculations.
• Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.
• Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.
• Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
• Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
• Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
• Ability to monitor and maintain recording systems and procedures.
• A commitment to continuous professional development.
• Has a right to work in the UK

Desirable:

• Has previous Citizens Advice experience, ideally as an Advice Session Supervisor or equivalent
• May suit someone that has worked in the voluntary sector as a Service Manager, Senior Team Leader, or equivalent.
• Qualifications/ CPD that would be beneficial to this role.

Sexual Health Team Leader

Location: Hybrid working. The main office is in Islington but there is an expectation to travel to sites in Camden and Barnet.

Salary: £33,500 pro rata per annum

Hours: 37.5

Contract: Fixed Term Contract until March 2023

Vacancy Reference: S170

Closing date: Thursday 18th August at 10am

Interview date:  24th and 25th August

Solace is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

About the Service

The Sexual Health project was piloted in Islington last year and we are very excited to share that this project has expanded and will now cover Camden and Barnet. From late 2021, the Sexual Health project will cover a further sexual health clinic in North London and will continue to provide high-quality holistic support to survivors of sexual abuse and violence who approach the sexual health clinic. As with all Islington SASS services, the Sexual Health project is inclusive to all survivors, but this project has a specific focus on increasing the engagement for LGBTQ+ survivors.

About the Role

The Sexual Health Team Leader is a new and exciting role that will sit in the Islington SASS team and will oversee this exciting partnership expansion. The role will include line management of three or four Sexual Health IDSVAs and will act as the Sexual Health lead for the Islington DSM.

About You

If you demonstrate commitment, innovation, passion, non-judgemental and collaboration, you’ll thrive in our diverse feminist team of professional women.

Ideal candidates will have experience working with victim/survivors of sexual abuse or violence and a solid understanding of the support options available to them. You will have strong leadership skills, thrive on working under pressure, and be adept at crisis management and prioritising your workload to meet the demands of this busy service.

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities.

To apply:

To apply, please send your CV and Supporting Statement outlining your interest in working for Solace via the recruitment portal below and explain how you meet the criteria set out in the Job Description.

Solace is a Disability Confident employer. Please email us if you require any additional support to apply for this role.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment we require all successful candidates will be required to complete a satisfactory DBS (Disclosure Barring Service) disclosure.

No agencies.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international, and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. Do you want to use your skills, knowledge, and experience to help change the world? You could be our new Telefundraising Team Leader!

About the role

The Telefundraising team help us achieve our goal of raising as much money as possible by speaking to our valued supporters, raising awareness of human rights atrocities, and asking for regular donations. The Team Leader is accountable for the management of all fundraising programmes, from Acquisition to Upgrade campaigns. You will be expected to work closely with your fellow Team Leader to manage the KPI's of 9-12 fundraisers, making sure that supporter engagement is of the highest quality, and that GDPR obligations are followed closely. Crucially, you will divide your time, not only monitoring calls in order to coach team members but making calls yourself for roughly 30% of the week.
More details can be found by downloading the job description from our career's portal.

Shift times:

The 35 hours will be worked across the following shifts.

• Monday-Thursday: 13:30pm-21:00pm
• Friday: 11:30am-19:00pm.
• Must be available to work every other Saturday: 10am-17:30am

The role may be for you if:

• You're skilled in successfully guiding a tele-fundraising or telemarketing team, making outbound calls at the highest standard.
• You can manage KPI's and coach individuals around performance
• You collaborate and positively contribute to an inclusive culture.
• You display impeccable communication skills, resilience and plenty of enthusiasm in front of the team

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time). 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares. See more details of our benefits.

Apply for this role

The vacancy may be closed earlier than advertised if a high standard of applications is received. If you wish to be considered for the role, avoid delay in submitting an application.

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. We are a disability confident organisation. More details of inclusion in the AIUK recruitment process can be found .

Action on Disability is looking for a leader. This is a fantastic opportunity to join a vibrant, user-led charity that is dedicated to enabling disabled people who use social care support to have full choice and control over the way in which they live their lives.

Team Leader (Direct Payments)
Salary: £30,000
Hours: 37.5 hours a week
Place of work: Action on Disability offices and London Borough of Hammersmith & Fulham

In this role you will be leading a small team to provide essential information, advice and support to individuals from diverse backgrounds. You will work with disabled people to empower them to take control of the support they need by using Direct Payments, employing their own staff and accessing activities or services. You will ensure that your team provides individuals with the correct information to make informed choices and help them to set up and manage their chosen support.

You will have excellent leadership, communication, interpersonal and IT skills and the ability to work as part of a team. Experience of budgeting and recruitment are essential for this role.

 Experience of working in social care and a “can-do” attitude, a commitment to a person-centred approach and a willingness to learn is a must. Being part of a small team there is a lot of opportunity for you to develop and learn new skills.

We welcome and encourage job applications from people of all backgrounds and actively encourage people living with a disability to apply.

The work is varied and calls upon a wide range of skills, and there is huge job satisfaction in supporting disabled people to achieve greater wellbeing and independence.

Deadline for receipt of completed applications; 5pm Friday 12th August 2022 (Feedback will not be provided to those not shortlisted for interview)
Interview dates; Thursday 18th August 2022

Interested?

If you would like to find out more, please click the apply button to be directed to our website, where you can complete your application for this position. 

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

Job Title Parents in Mind Peer Support Team Leader – St Helens - Term Time Only

Salary £8,411.30

Hours per week 19 hours per week, Term Time only Fixed Term Contract

About the role

We are looking for a talented individual to support our Service Delivery Manager, to deliver our Parents in Mind perinatal mental health peer support, across St Helens – initially until the end of March 2023, but with the possibility of extension, subject to funding.  This role is home-based but will require travel (sometimes at short notice) across the St Helens area, so easy access to transport and a flexible approach to working are essential. The post will be for 19 hours per week, on a term-time only basis.

• Act as the first point of call for PNMH peer supporters regarding availability and attendance at Parents in Mind groups and provision of one‐to‐one peer support, providing support and generating regular communication pathways to ensure they understand how to perform their role and provide timely identification of any issues. This may be face‐to‐face or via telephone, email, or social media channels.
• Ensure peer supporters are aware of best practice and are supported in following it, and mhelp peer supporters by understanding their challenges and guiding them to other sources of support where appropriate, also providing liaison between peer supporters and the Service Delivery Manager where applicable.
• Ensure any issues in the peer support service are identified and dealt with promptly, escalating where necessary.
• Contact service users weekly to maintain their attendance at the support sessions.

It is essential for this post that you are, or undertake the training to become, a Parents in Mind peer supporter. This training requires lived experience/close support of another who has experienced mental health difficulties during the transition to parenthood, and the accredited training would be undertaken in addition to your paid hours.

Please see the attached job description for further information

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.  More details about our Equity, Diversity and Inclusion action can be found here.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Please apply for the role via our careers page

Closing date for applications: 21st August 2022 

Interviews:  TBC

Kingston Carers’ Network (KCN) is a registered charity, established in 1994, providing independent information, support and advocacy to people who provide unpaid care for someone living in the Royal Borough of Kingston-upon-Thames. 

We are seeking a Part-time Adult Carers’ Team Leader to line manage, support and guide a team of adult carers’ support workers. We are currently supporting over 4000 carers who are caring for a relative or friend with a disability, illness, mental health problem or substance addiction.

The successful candidate will have the ability to manage the day to day running of the team, including allocating referrals and managing caseloads and annual leave to ensure smooth running. Experience of leading a team and possession of excellent interpersonal skills is essential. 

JOB DESCRIPTION

Job Title: Adult Carers’ Team Leader

Salary: £22,614

Until March 31st, 2023 initially. Extension if funding acquired.

Hours of Work: 24 per week

(may involve occasional evening/weekend work)

Holiday Entitlement: 25 days per annum plus statutory holidays

______________________________________

RELATIONSHIPS

Responsible to: Chief Executive

Deputy Chief Executive

Board of Trustees

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PROJECT AIMS

· To line manage, support and guide a team of adult carer support workers.

· To arrange regular supervision with team members, providing technical, practical support.

· To support the health and wellbeing of staff members.

· To provide advice to carers on a wide range of issues including community care, housing, welfare benefits, carers’ rights, employment, education and disability issues.

· To advocate for carers to access the support they need.

· To work with colleagues to identify the need for other support to carers and their families.

· To raise awareness of carers’ issues and needs with other organisations in the borough.

· To support carers to access relief/respite breaks available and inform carers about direct payments, personalised budgets and other relief schemes.

· To carry out ‘trusted’ Carers’ assessments to assess carers’ needs and to develop support plans to meet those needs.

· To work as part of a team to ensure that the vision and aims of KCN are promoted.

PROJECT OBJECTIVES

· To manage the day to day running of the team, including allocating referrals and managing caseloads and annual leave to ensure smooth running

· To ensure the team feel fully supported and access relevant training.

· To be resilient and professional when facing challenging situations.

· To provide thorough induction to new team members.

· Interview carers using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

· To give advice and assistance to carers and their families on welfare benefits and other carer-related issues.

· To deliver advice from the office or outside of the office as appropriate.

· To complete Carers’ Assessments.

· Use the local authority’s Information database to record outcomes of Carers’ Assessments.

· Use the reference materials to find, interpret and communicate the relevant information.

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary by calculating, negotiating, drafting claims or writing letters and telephoning.

· To advise on any other matters relevant to carers that may be required.

· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work conforms to the organisation’s requirements and other funding requirements, as appropriate.

· Assist with campaigning work by providing information about clients' circumstances through the appropriate channel.

· Keep up to date with legislation, policies and procedures and undertake appropriate training.

· Read relevant publications.

· Attend relevant internal and external meetings as necessary.

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

· Use IT for statistical recording of information relating to campaigning and funding requirements, record keeping and document production.

· Ensure that all work conforms to the organisation's systems and procedures.

· Provide statistical information on the number of clients and nature of cases.

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

· Demonstrate commitment to the aims and policies of KCN.

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

· To act as a mediator for carers when appropriate.

· To take part in the provision of training courses and information sessions for professionals and carers run by KCN.

· To contribute to the KCN Newsletter, and to publicity for displays and local Carers’ Week activities.

· To undertake any other duties as may be requested from time to time for the smooth running of the organisation.

KINGSTON CARERS’ NETWORK

Registered Charity No: 1151456

PERSON SPECIFICATION – Adult Carers’ Team Leader

Essential

· Excellent interpersonal skills and experience of leading a team

· Ability to resolve conflict with a positive, structured approach

· Ability to give and receive feedback objectively, sensitively and constructively.

· Ability to be resilient when dealing with emotionally stressful situations.

· Ability to manage challenging situations professionally

· Ability to monitor and maintain required standards.

· Ability to communicate effectively both orally and in writing at all levels.

· Good time management skills and an ability to prioritise workload.

· Commitment to maintaining relationships based on trust and confidentiality.

· Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower carers, whilst maintaining structure and control of meetings.

· Good numeracy and literacy skills.

· Commitment to work within the aims, principles and policies of the organisation.

· Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production- this post is self-servicing.

· Commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

· Ability to research, analyse and interpret complex information.

· Ability and willingness to work flexible hours.

· An understanding of the role of carers and some of the issues that may affect them.

· Understanding of equal opportunities and diversity.

Desirable

· Experience of supporting carers on a range of issues, including carers’ rights, community care and respite care.

· Experience of benefits advice work, across the full range of welfare benefits.

· A knowledge of welfare benefits

· Ability to manage varied and complex caseload and to monitor outcomes

· Experience of support and advocacy work with carers

· Experience of achieving targets and using monitoring systems

· Use of car.

· Knowledge of legislation relating to carers.

· Experience of working with carers and/or carers’ groups.

· Ability to design and produce appropriate information and publicity materials.

Post of Adult carers’ team leader

CONDITIONS OF SERVICE

The basic terms and conditions of service are set out below. A full description of all terms and conditions will be issued as part of the employment contract.

Salary: £33,921 (pro rata)

Hours: 24 hours per week. Staff are expected to work flexible hours with occasional weekend / evening work.

Holiday

Entitlement: 25 days per year + public holidays

Travel

Expenses: Kingston Carers’ Network reimburses travel expenses on public transport incurred in the performance of official duties, or offers a mileage allowance for staff members using their own cars.

Contract: This post is initially funded for 12 months.

Please note that this role is subject to a basic DBS Check

We are looking for a supportive and motivating Progression Coach to join our established and respected Step Up project at Volunteer Centre Hackney and help people with mental health issues and other support needs progress towards their goals. These can include volunteering, training or paid employment. 

Step Up has been running successfully in Hackney since 2015 and works in partnership with statutory and voluntary mental health services.

Through workshops, training and individual support, people are supported to gain confidence, vocational skills and resilience with a reduction in social isolation. We conduct careful assessments of each person’s needs and interests, to create pesonalised journey plans that include interesting and relevant volunteering placements. 

We are seeking a candidate who has a real understanding of the barriers faced by people who have extensive mental health support needs, and by people who may have never worked in a paid role, to progress towards life goals. You must be very well practiced in delivering support to people with complex needs, be motivating and encouraging and able to work with partner organisations to ensure that people are placed into a safe and supportive environment.

Benefits of the role:
You will join a supportive environment with strong values of enabling people to progress in their lives. We offer flexible working, a generous annual leave allowance, monthly group therapeutic supervision and the opportunity to receive ongoing mentoring and training as you need. At VCH, all staff work closely together to tackle challenges. You will receive ongoing support and be given flexibility and creativity to develop your own working style, with the support of your manager and colleagues.

At Imperial Health Charity, we believe in the power and potential of volunteers – and we’re looking for passionate people who feel the same way. 

As the dedicated charity for one of the country’s largest NHS trusts, we manage a growing community of volunteers across five hospitals in north west London. Over the last five years we have developed a dynamic volunteering programme to help our hospitals while creating a rewarding experience for every volunteer who generously devotes their time to support our cause.

Right now we’re embarking on an exciting new journey as we adapt to changes in the way healthcare is provided across the country. At this crucial moment, we’re looking for talented and focused people to join our volunteering team as Deputy Head of Volunteering. 

As one of two deputies to the Head of Volunteering you will be someone who can inspire and enthuse people teams to deliver outstanding outcomes, whilst developing themselves professionally.

You will provide leadership within the department to ensure that our Volunteering Managers have the resources, support and encouragement to lead their hospital site strategies for volunteering so that we achieve our ambitious goals for volunteering involvement in the NHS.

This role is all about coaching people and being a critical friend to empower people to excel in their roles. In this role you will be involved within the department, whilst supporting other internal and external relationship management with an eye on what’s happening within the wider sector.

You will also have charity-wide responsibilities for providing advice around volunteering as well as leading wider people-related areas, including safeguarding.

We’re looking for people who have the passion and commitment to work in an exciting and fast-paced healthcare environment, with the skills to juggle lots of complex tasks and the personal qualities to be great ‘people’ people – the ability to build relationships, influence others to embrace change and cope with the day-to-day challenges of working within the NHS.