Volunteer Youth Support Worker Jobs

Salary: £23,842 salary per annum

Hours: 35 hours per week (Monday to Friday)

Contract: Permanent contract

Location: Young Lives vs Cancer, Whitefriars, Lewins Mead, Bristol BS1 2NT

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise our wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Supporter Engagement Assistant with Customer Service experience to join our Central Supporter Engagement Team. The team includes the Supporter Engagement Manager, an Officer, and four other Assistants. This is a fantastic opportunity to work within a friendly and professional team dedicated to making a meaningful impact on the lives of those we support.

As a Supporter Engagement Assistant, you will play a key role in delivering exceptional experiences to our supporters and customers across various channels. Your ability to connect with and engage people will ensure that everyone we interact with feels valued and inspired to support Young Lives vs Cancer.

This position offers an excellent opportunity to start or grow your career in a supportive and dynamic environment. If you’re passionate about making a difference in the lives of children and young people and eager to learn more about our work, we’d love to hear from you!

What will I be doing?

Not two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• To listen to our supporters and customers, understanding their motivations and circumstances and providing appropriate, professional and empathetic responses.

• Respond to and resolve supporter and customer requests, via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.

• As the primary point of contact, provide support to our fundraising teams by assessing the appropriate stewardship for supporters that contact CSET.

• To provide outbound engagement calls, and any associated tasks or requests, to a variety of audiences.

• To support regional volunteer managers with the on-boarding and welcoming of new volunteers to the charity.

• To ensure that supporters’ records are kept up to date with appropriate information, including taking opportunities for scheduling proactive contacts.

• Work with your team and others within the wider organisation to find new ways of resolving problems, improving service and team efficiency.

What do I need?

We’re looking for someone who has experience in Customer Service and embodies the following key skills:

• Confident and able to use initiative.

• Ability to build rapport quickly with great listening and verbal communication skills.

• Organised with good attention to detail.

• Good standard of grammar, spelling and presentation.

• Able to pick up information quickly and be able to apply it when appropriate.

• Computer literate, experience with Microsoft packages i.e., Word and Excel.

• If you're enthusiastic and ready to make a real difference, we would love to hear from you!

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Wellbeing days, four days a year to do what works for you – from catching up on training to going for a walk

• Generous annual leave allowance

• Great family/caring leave entitlements

• Enhanced pension

• Access to our employee savings scheme

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please tell us in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

You may have experience in the following: Supporter Relations Assistant, Fundraising Support Assistant, Donor Relations Coordinator, Volunteer Engagement Assistant, Supporter Communications Assistant, Charity Engagement Assistant, Fundraising Engagement Assistant, Donor Support Assistant, Community Engagement Assistant, Supporter Services Coordinator, Donor Outreach Assistant, Supporter Care Assistant, Engagement and Outreach Assistant, and Benefactor Relations Assistant.

REF-216735

Fixed term until March 2027, part-time (28 hours per week)

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

Our services strategy is aimed at delivering high impact, sustainable services that are centred on the needs of people seeking asylum and refugees in the UK, and improving the system of support that they rely on for their safety and future lives in local communities. We seek to significantly improve early access to information, advice and support for people seeking asylum and refugees in crisis and those seeking to integrate into the UK.

In December 2023, with consultancy support, we designed an exciting youth service strategy with a delivery model centred around children’s needs and with the vision for change on how separated children and young people are treated in their asylum journey by creating holistic casework, high quality joined up relationships across the organisation, collaboration with local partners and supporters through learning and sharing best practice to transform their experience and bring systemic change.

Main Duties and Responsibilities

Casework management

• Oversee the casework service delivery by managing a potential high number of referrals colleagues in the regions and professionals effectively, by deciding eligibility for services, and providing timely, helpful, and legally accurate responses at all times.
• Line manage all casework advisers by supporting and enabling them to provide high quality information and advice support, and signposting to external specialist agencies in a sensitive, confidential and professional manner.

Service development and delivery

• Maintain high quality, current client records in accordance with organisational policies, funder requirements, and relevant legislation, and support advisers and volunteers to manage their data within the client database.
• Develop and maintain excellent professional relationships with a range of practitioners including local authority social workers, managers, legal representatives, health and education professionals and voluntary sector agencies, referring children who are age disputed to other agencies where it is in the best interests of the child.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 21 September 2024.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Are you passionate about supporting young people to thrive? As the KFCYF Youth Mentor you will be building voluntary, trusted relationships with young people, away from many of the other pressures they may be facing in their lives. Working with young people aged between 8 and 19, supporting young adults up to the age of 25 depending on their needs.

Service Delivery
Effective planning of a range of different high quality work with young people - play and youth work and early help provision, that meets the needs of children, young people and families including through direct and partnership delivery with third sector providers.
Delivery of high quality face to face work with young people using a range of engagement methods; inclusive of sports, arts, cultural and recreational activity that promotes the development of well-being
You will have a local knowledge and be able to develop a meaningful dialogue with children, young people and families, with the purpose of assessing their needs and creating programmes to meet them.
Value and promote diversity and establish an inclusive culture within the youth hub; where all are welcome and supported to participate, and where respect, honesty, and trust enables children and young people to thrive.
Build strong links with the local community and support the growth of positive perceptions of children, young people and their families.
Identify and provide young people with appropriate information, support and signposting relating to the issues that impact on their lives
To undertake outreach work to maximise the reach of the programme and target young people not currently engaging in our provision.
Ensure safeguarding of all young people involved .
Attend meetings and network forums as directed.
Commit to continuing professional development to meet changing demands of the job and participate in appropriate training activities.
To create a warm and welcoming environment within the session for all young people
To uphold confidentiality at all times. The above duties may require the Lead Youth Worker to see confidential information that may at times be subject to the General Data Protection Regulations.
Any other reasonable duties as identified by the Youth Hub Manager and appropriate to the level and grading of the post.
Leadership
To provide line management and supervision to delivery team members (e.g. Youth Workers, Occasional Instructors, Volunteers, etc.)
Follow KFCYF policy and procedures for health and safety are adhered to (e.g. ensuring no unauthorised persons are on site; ensuring risk assessments are followed; young people sign in and membership forms containing emergency contact details are completed, etc.)
Complete risk assessments are carried out for the premises, activities and services and updated as and when necessary.
Administration
Maintain accurate and up to date records of attendance data and other information as required.
Maintain records of interventions

A Bit about Us:
WellChild, based in the centre of Cheltenham, is the national charity for seriously ill children and their families. We fund
programmes and services to make it possible for children and young people living with serious illness to be cared for at
home instead of hospital.

What we are looking for:
We are seeking an enthusiastic and well organised Family Engagement Coordinator to work within our Family Team. This
role will be working directly with charity beneficiaries - parents and carers of children with serious and complex health
needs. This is a diverse and interesting role that is central to the development and expansion of our WellChild Family
Tree service.

Purpose of the role:
The Family Engagement Coordinator is vital to the success of the WellChild Family Tree Network. This is a growing network
that exists to connect families across the UK caring for a child with serious and complex medical needs with each other
and with WellChild. Through its online Facebook forum, and programme of activities, events and communications, it
provides members with the opportunity to make friends, make memories and get support.

Working within the Family Team and as part of the wider Programmes team this role will report to the Family Programme
Manager and is central to the development and expansion of the WellChild Family Tree. Key to this role is taking ownership
of and delivering a well-defined WellChild Family Tree membership experience that attracts and engages families from
across the UK and includes the provision of high-quality content and regular communications.

For the full details of the role, further contact details for more information and the JD/PS please see the enclosed documents.

Whilst the closing date for applications is 9am 8th October 24 we will be reviewing applications as they come in so may close the role earlier than advertised if we recieve sufficient applications.

We look forward to receiving your application!

Are you a patient, resilient and creative individual with a passion for supporting vulnerable young people?
 
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Housing Manager to oversee their Separated Migrant Children (SMC) service, based in Hemel Hempstead.
 
Our client’s SMC service offers accomodation-based support to separated migrant children aged 16-18 years, who arrive in the UK alone. As Service Manager for the SMC service, you will empower a dedicated team of frontline workers to support vulnerable young people in leading independent and fulfilling lives. You will provide flexible and responsive accommodation-based support to the young people across 2 services in Hemel Hempstead, adapting to service user’s individual needs and circumstances. 

You will work with your team to enable service users to access a variety of meaningful activities, including education, employment, training opportunities and volunteering, and will also support the young people to develop independent living skills, including as cooking, cleaning, budgeting and building their confidence so they can move on positively. In addition, you will liaise with various external agencies jointly to ensure that each young person has a smooth, personalised journey to independence.

To apply for this role, you must have demonstrable experience of supporting vulnerable young people previously, ideally within an accommodation-based setting. You must have previous experience of overseeing frontline staff, of and working in partnership with a variety of external agencies. Overall, you will be a passionate, dynamic leader, determined to achieve positive outcomes for a variety of young people.
 
Please note, it is a requirement for candidates to have a driving license/access to a car for this position, given the nature and location of the role.
 
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Job Title: Experienced Associate Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)

Contract: Associate

Hours: Variable, according to demand for services/caseload and role in investigation

Salary: £25.25 per hour (50% professional rate for travel plus expenses)

Location: Associate Independent Investigating Officers for Complaints primarily work from home. Some travel may be required as part of an investigation – location will vary according to the referral received from the Local Authority. Cases will be allocated to Associate IOs living locally to the referring authority, wherever possible.

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity, founded by Thomas Coram in London, helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

We are seeking additional experienced Associate Independent Investigating Officers (IO) for Complaints, to increase our capacity to respond to referrals from Local Authorities to provide an independent element to the formal Stage 2 investigations under the Children Act 1989.

The IO will lead investigations, and will give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person’s rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent. They write a report on the investigation/review, which is submitted to the referring agency.

The Job Description document sets out the expectations for an Associate Independent Person for Complaints (IPC) who is approved by Coram Voice. IPCs are independent, freelance and responsible for their own work. Nevertheless, IPCs are accountable to the organisation for their professional standards and are expected to comply with Coram Voice Code of Ethics and Practice Guidelines.

Please Note: the nature of associate work means that we cannot guarantee a regular amount of work, and complaints will be allocated dependent on the associate’s availability, location and the needs and demands of the individual case. Investigation work takes place Monday to Friday within working hours. This position is not suitable for applicants who already work or have commitments more than two days within the working week.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Please note this is a rolling recruitment campaign

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

YPF Trust are seeking to appoint a Chief Executive Officer, to lead the next phase of the YPF Trust’s development in support of place-based partnerships for children and young people.

This role is a crucial one for the sector; we believe that for too long, children's and young people's services have been overlooked, and young people in England do not have access to the services that are required for them to live the full lives that they should be able to. Importantly we believe that the importance of Place has been ignored and that the passion and drive that is found in local community collaboration is a powerful agent for positive change.

You will have passion for social change and a strong commitment for making the lives of children and young people better. You will be collaborative and inclusive by nature and as comfortable working with small community groups as with Government partners and funders.

The Trust and the Network of organisations that feed into it are broad, and diverse and include people who all want to make this world better for children and young people. If this is you, we would love to hear from you.

ABOUT YPF TRUST

YPF Trust is a national charity that focuses on collaboration in place for children and young people – we know that working in partnership makes children and young people’s lives better.

We support a growing network of over 40 areas across England by providing tools, resources, advice, enthusiasm, and challenge to established, emerging and completely new partnerships.

The YPF Trust originated from work initiated by John Lyon's Charity in Brent in 2014/15. In response to significant changes in local funding and the role of the local authority, John Lyon's Charity invested in local collaboration to sustain and increase investment, maximise resources, and enhance quality and impact – this led to the establishment of Young People’s Foundations or YPFs.

YPFs are locally established, cross-sectoral organisations that seek to sustain and strengthen delivery for children and young people in a specific area, shaped by local needs and ambitions. In practice, they convene and coordinate local services, building the sector's capacity and increasing and shaping investment.

Our vision is that all children and young people are heard and supported to be happy and thrive wherever they are. To make this happen, we believe that every local authority area in England requires a strong and sustainable children and young people’s sector and that effective and meaningful partnership and collaboration between local organisations is central to achieving this.

This is why it is our mission to ensure:

• There is a strong and effective partnership for children and young people in every place that it is needed, sustainably funded according to its specific needs;
• Funders recognise, understand and collaborate with partnerships at an individual and network level;
• National and regional infrastructure bodies work together with local areas (and statutory partners) to provide a coherent offer of support to local organisations

YPF Trust also hosts the Centre for supplementary education (formerly NRCSE) to ensure the continuation of support and guidance to community-led settings offering supplementary (also known as out-of-school) education to children and young people.

Supplementary schools are community-based initiatives to provide additional educational support for children who also attend mainstream schools. They are often geared to provide specific heritage languages, cultural and religious teaching for children from ethnic minorities as well as additional literacy, numeracy, science and homework support.

Working alongside local partnerships YPF Trust supports safe, effective delivery in communities and collaborates with them to raise the profile of community-led activities among mainstream schools and other children’s services.

The deputy service manager will contribute to the management of the IDVA and community based services, in line with Refuge’s policies and procedures and quality management system.  This involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

The post holder will provide line management and support to staff. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of support. Working closely with the services manager to ensure that contractual and other funding requirements are met fully and that Refuge’s high quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with members of staff that support victims and survivors of domestic abuse using our services.  As a member of the management team, the post holder will be required to participate in an out-of-hours management service.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Use of a car essential to the role.

We have an exciting opportunity for an Independent Domestic Violence Advisor ( CYP-IDVA) to join the Children & Young People Team in Rochdale, working 37.5 hours a week.

Do you have an interest in supporting children who have witnessed or are experiencing domestic abuse and the passion to help be safe and flourish.

Do you want to make a difference every day?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Rochdale Police station along with some hybrid working, you must be prepared to travel across the borough of Rochdale.

As a CYP IDVA you will deliver specialist and enhanced support to Children and Young People aged 4-17 who have experienced Domestic Violence Abuse in the home. You will be responsible for providing high quality interventions to children & young people affected by DVA through the development of individually tailored & risk assessed support and safety plans. You will offer support through one-to-one sessions to address issues of self-esteem, manage emotions and feelings of blame and responsibility with the aim to improve understanding of abusive behaviour, healthy relationships and conflict resolution.

You will need:

To conduct comprehensive needs and risk assessments and ensure each CYP receives an individual tailored support package that fully meets their identified needs, including safety planning, advocacy, emotional and practical support.

To advocate on behalf of children and young people with experience of domestic abuse to ensure the diverse needs of children and young people using the service are met.

Provide one to one support to children and young people living in families affected by domestic abuse.

The ability to review the assessment of risk on an ongoing basis, ensuring appropriate and immediate action is taken in respect of any CYP facing significant harm, making the necessary referrals to MARAC and local safeguarding processes as required given the legal framework relating to the protection of children and the policy and procedures of the Local Safeguarding Children's Board.

To establish links with relevant statutory partners in Social Care, Education, Health, Police and Housing, with the intention of supporting children and young people who have been impacted by domestic abuse. Attend meetings as required.

Ideally a background in Social Worker, Domestic Abuse or Children & Young People services would be advantageous.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About us

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support.  We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Housing & Homelessness Services

A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.

Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.

About the Job

The Project Lead will be responsible for the day to day management of The Vineries support housing accommodation for young people aged 16-19. We are looking for an experienced manager who is committed to achieving the best outcomes for young people, supporting them to progress into independent, flourishing lives. The Project lead will be responsible for delivering the contract KPI's, including legal compliance, practice development, financial management, staff training, support and motivation. We are looking for a motivated, compassionate and skilled leader to work in conjunction with the Service Manager to develop the service ensuring we are meeting high standards of support in line with Ofsted regulations. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service Manager

Salary: Up to £35,000 pro rata

Location: Hammersmith

Hours: 25 Hours per week

Contract: Fixed Term Contract – until March 2028

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

At Advance, we are led by our core values which are to listen and support, empower and respect, collaboration, innovation, and accountability.

About the role:

Advance has partnered with Catch 22 to deliver services to young victims of crime in London. In recognition of the distinct challenges facing young women and girls (YWG), Advance will deliver a dedicated service to young women and girls (aged 13 to 18) who have been a victim or witness of crime. This is an exciting time to join Advance as we embark on our journey to reach even more young women and girls in need of support using best practice youth, gender, trauma-informed and holistic approaches.

The YWG Victim Service will provide support to YWG across all London boroughs in our safe, YWG-only spaces and in the community. The YWG Victim Service offers specialist support designed to enable YWG to escape harm and to thrive in their lives and aspirations. The YWG Victim Service achieves this by supporting YWG to build confidence, self-esteem and resilience, manage their health and wellbeing and access and engage with other support services.

The Service Manager will lead and manage Advance’s YWG Victim Service, delivering effective management of a team of frontline Advocates, as well as collaborating with Catch 22 to ensure the Advance team and its service delivery are embedded in the wider CYP Victims Services delivered by Catch 22.

About You:

You will have experience of managing frontline staff, supporting them to follow service delivery processes and procedures to ensure effective and safe service delivery to achieve positive outcomes for young women and girls accessing the Victims and Witnesses service. You will have excellent time management skills to ensure service outcomes are monitored and reported on in a timely and effective manner. You will also have excellent communication skills that will allow you to build good working relationships with your team, the wider organisation and external delivery partners. You will be able to reflect and adapt to manage change and enhance working practices, as well as supporting your team through change. You will have an enthusiastic attitude and instil this within your day to day work and interactions with your colleagues and external stakeholders.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: Sunday 29 September 2024 @ 23:59

Interviews are taking place week commencing 7 October 2024

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

Join our team and enjoy a range of exciting benefits designed to support your growth and wellbeing!

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

• One-week paid carers’ s leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside health professionals.

This role involves both face to face and virtual support. There is an expectation that you will do a mixture of working from home, our office in Old Street and in co-location at Northwick Park Hospital.

As a Hospital Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
• Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital.
• Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.

Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
You will need:

Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse.
Understand safeguarding issues, and the legal responsibilities surrounding these issues.
Direct service delivery to victims of domestic abuse or other vulnerable people.
Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Summary

The newly scoped CEO role in our vision-focussed charity is one of many challenges. Despite having doubled its outputs in the last 2 years, the charity acknowledges there is still a great job of work to do to prepare itself for even greater demand in its services - without necessarily a proportionate increase in its budgets. This role is about leading and enabling the incredible team of people on to even greater levels of already-strong performance. So we're looking for an accomplished leader and not just a great manager. We're looking for someone who can lead from both the front - and from within. This will be someone who is as comfortable sitting and engaging with our beneficiaries - primarily homeless people and those with previous convictions, as they are creating and delivering highly polished, compelling public event and funder and stakeholder-focussed presentations. We are looking for someone who understands the balance of external and internal focus required to ensure both good governance and team wellbeing (as they work in often challenging circumstances) and the ambition to keep developing existing and new external partnerships. With a strong start to its ambitious Corporate Partnership programme, commercial and/or business experience is highly desirable as well as a proven track record in creating and optimising new funding channels.

In more detail

About Us

The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.

The role

Is leading the charity through its next phases of development as it prepares itself for year on year increases in demand with a focus on delivering the charity’s future resilience plan (Project 12/25). The CEO is accountable for overall charity performance (financial, operational, governance, compliance), team (paid and volunteer) support and development. Additionally, there are a wide range of community and external partner relationships to manage and develop. Ultimately this role sets the tone for the charity, one of both compassion and ambition to improve the lives of the people who need us. This is primarily an on-site role, with occasional opportunity to work flexibly.

About You

You have a stable CV that demonstrates you have built and led successful teams and enabled growth and/or transformation for your organisation – ideally in an equivalent charity/non-profit environment. You can evidence strong team leadership and results across a wide range of business functions which will need to include income generation, managing budgets and business operations. You live within - or know well, West/Central London, are passionate about improving the lives of disadvantaged and vulnerable people and can lead multi-functional teams through a blend of 121 coaching, training and ensuring a ‘we can do this’ culture across the charity. You are an accomplished and visionary public speaker and presenter, able to articulate both the journey we’re undertaking and the support/input we need to get there.

First Give

First Give was founded in 2014 to inspire, equip and motivate young people to make a difference to the causes they care about. As we approach our second decade, it is an exciting time to join the charity. Our vision is of a more generous society where all people are willing and able to give their time, money and skills to causes that they care about.

We are currently developing a new strategy which by which we aim to have reached a million young people by 2034. We intend to do this by developing new programmes and activities that will support us to achieve our mission: to create opportunities for young people to be inspired and empowered to give their time, money or skills to charities and causes that matter to them. Our existing programmes are delivered in partnership with schools across England and Wales, ensuring that as many young people as possible, regardless of their background have the opportunity to take part.

Our values at First Give inform who we are and what we do. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Head of Programmes role

The Head of Programmes will oversee all elements of programme design, development and delivery at First Give. They will lead the Programmes Team, including line management of two Programme Managers, ensuring high quality delivery of all First Give programmes

Contract: Full time, permanent

Salary: £43,000 (+£2,000 London weighting if applicable)

Location: This role will be hybrid, with 2-3 days a week based in our office in Central London (West Hampstead). Regular travel across England and Wales will be required.

Reporting to: Director

Direct Reports: 2-3 Programme Managers and Facilitator Officer

Key responsibilities

Programme Delivery

• Lead the Programmes Team to ensure all First Give partner schools are supported to deliver outstanding First Give programmes
• Oversee and monitor delivery of First Give programmes at partner schools, including planning and tracking programme delivery against the charity’s ambitious targets and deadlines and ensuring First Give is resourced to deliver planned programmes (programme resources, personnel and budget)
• Lead on procurement and provision of First Give programme resources
• Provide regular updates for the Director on programme delivery and performance across all partner schools
• Manage escalated objections or issues raised by partner schools and other relevant stakeholders
• Support the Programmes Team to recruit, train and support a team of freelance facilitators to ensure all First Give schools receive excellent quality sessions and events at their school
• Ensure retention of existing partner school relationships year on year to organisational target

Programme Development and Improvement

• Ensure First Give Teacher Hub and all Programme resources are up to date, accessible and high quality
• Lead on annual programme resource improvement process for all programmes
• Lead on the development of new programmes at First Give in line with organisational strategy (including First Give Primary, First Give Step Up and First Give One Day)

Monitoring & Evaluation

• Develop and implement a robust Evaluation Plan to ensure First Give is consistently able to report on the impact and efficiency of its programmes
• Coordinate the collection and utilisation of data and insights on programme delivery and impact to implement improvements to programming
• Provide impact data in an easily accessible format for use by the Director, Deputy Director and others for fundraising, reporting and other communications

Programmes Team Leadership

• Develop and cultivate a positive, hard-working and happy team culture in line with First Give brand identity
• Manage complaints and/or performance management issues effectively to ensure success of individuals and the wider team
• Line manage the Programme Managers, ensuring development opportunities

Youth Voice

• Work with the Director to develop a new approach for First Give to encourage, engage and amplify young people’s voices in the development of our work
• Create meaningful opportunities for young people to influence and engage with our work and impact

Safeguarding

• Act as First Give’s Deputy Designated Safeguarding Officer, ensuring compliance with our safeguarding procedures and processes and working to develop a culture of safeguarding within the organisation

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change
• Excellent project management skills
• Experienced line manager and team leader with excellent people management skills, including coaching and motivating others
• Experience developing strong relationships with remote and external stakeholders
• Experience of working in the secondary education sector/with teachers
• Experience designing and developing high quality programmes for delivery in a school environment
• Experience recruiting and managing volunteers and/or freelancers
• Excellent attention to detail and high standards
• Strong objection handler with customers/clients
• Ability to build rapport with senior leaders in the education sector
• A strong understanding of monitoring and evaluation techniques
• A demonstrably proactive worker, able to work well alone and as part of a team
• Understanding of safeguarding processes and good practice

Desirable

• Experience of remote line management
• Experience of working in a remote, decentralised team
• Experience of using Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Training and professional development budget, with regular training offered through the Pears Foundation.
• Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service.
• Multiple team socials throughout the year.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. We would also request that you fill out our equality & diversity monitoring form (this will not be linked to your application). 

1. Application closes: Monday 23rd September, 9am
2. Interviews: Thursday 3rd October
3. Start date: Monday 18th November or as soon as possible after this date