Web jobs

Supporter Care Administrator
Permanent Full time: 37.5 hours per week* Monday to Friday
Location: Remote / Centre Based / Hybrid
Salary: £28,369 per year, plus benefits

       *There may be a small amount of flexibility for the right candidate

About Us
Fire Fighters Charity provides care and support to the UK’s fire services community and their families, helping with health and wellbeing challenges during and after service.

We help our fire family to adapt to physical, emotional and social challenges; to live well with conditions, injuries and illness; and to transition to life after service.

We are looking for an experienced supporter care or customer service professional to join our team, as a Supporter Care Administrator.

About the Role
The Supporter Care team is a knowledgeable, personable team who provides a point of access for all supporter enquiries and support donation processing, and teams across fundraising to deliver excellent customer experience.

Your role as a Supporter Care Administrator will provide a key point of engagement for our supporters and provide a knowledgeable and professional experience; whether they are looking to find out more or donate to the charity.

Reporting to the Supporter Care Team Leader and sitting within the wider fundraising team, you will provide high quality care to our supporters from within the fire and rescue services and wider public, via phone, email and web-based apps.

With the team, you will be implementing the new Supporter Care Strategy, in line with an increasing focus on great supporter experience. You will be an important champion for our supporters, developing processes and insight to measure this and share feedback that highlights opportunities and challenges.

There will be the occasional requirement to travel within the UK for in person trainings or meetings. This role is subject to a basic DBS check.

About You
To be successful you will have strong customer support experience, either directly working with supporters in charities, or be able to demonstrate relevant and transferable experience of excellent customer service principles and knowledge.

Our ideal candidate will also have a good knowledge of GDPR, safeguarding and inclusion best practices, experience of data entry and CRM systems, and will be a clear communicator with good attention to detail.

How to apply
To apply for the role, please submit a short CV and covering letter via our online recruitment portal. If you are unable to apply via the portal, please request assistance via

Closing date: 8 February 2026 (midnight)

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

Flying Cars Innovation is looking for a hands-on digital fundraising expert to help create, test and pilot bold new fundraising propositions for charities.

This is not a traditional digital fundraising role. You won’t be spending your time endlessly optimising existing campaigns. Instead, you’ll use your digital expertise to help bring new fundraising ideas to life, starting with early audience insight, moving through idea generation and smoke testing, and then helping clients pilot new propositions capable of generating £1m+ in income.

You might be a digital fundraiser, paid social lead or acquisition specialist who has often thought:
“This campaign isn’t going to fly. It would work so much better if we launched a new product instead, and I have some great ideas.”

In this role, you’ll:

• Co-create new fundraising propositions with audiences

• Prototype new innovations, via qualitative testing, quantitative testing and in-market testing

• Use digital signals and performance data to judge whether ideas will scale

• Build decks, write copy and run smoke tests

• Deliver workshops and training with charity clients

• Work closely with a small, supportive team of innovation specialists

This role suits someone who wants to build new fundraising propositions, not just optimise existing ones.

You don’t need formal innovation experience. We’ll teach you our methods. You do need strong digital fundraising delivery experience, curiosity, ideas, and confidence working with people.

This is a collaborative, fast-paced, client-facing role where your thinking and delivery will directly shape some of the UK’s most exciting new fundraising propositions.

If you love digital fundraising, enjoy working with people, and want to build new charity fundraising innovations that make a real difference to some of the UK’s best causes, we’d love to hear from you.

Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact — particularly in fundraising or purpose-led environments.

By combining strong SEO leadership, CRO and UX expertise, and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements — always putting users first and aligning with Christian Aid’s values.

Key responsibilities:

• Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic.
• Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis.
• Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking.
• Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact.
• Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team

Essential experience and skills:

• Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential
• Experience working with charities and non-profit organisations
• Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio
• Experience developing and delivering CRO strategies, including A/B and multivariate testing
• Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding
• Confident people manager with experience leading and coaching specialists

Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today!  

• Salary and location- £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington.
• Hybrid working- 2 days in the office, 3 days working from home.
• Full-time, permanent.
• Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The role

Are you a social media and paid expert that wants to change the world? Have you spent your career building your digital skills, and you now want to use them to tackle the biggest issues of our time? Do you want to create paid and organic social solutions that drive impact in the real world?

If you want to work with leading non-profit and good cause clients, helping them launch campaigns on issues like the climate crisis, renters rights, tech freedom, combating misinformation and hate speech - join our growing team of world-class communications talent at 89up.

Who are we?

89up is the global agency for not for profits and good causes. Our mission is clear: to help our incredible clients tackle the world’s greatest challenges, with a focus on climate action, social justice, economic fairness and helping to deliver the UN sustainable development goals.

We work with organisations across the UK, Europe, US, and beyond. Across the agency we deliver public relations, creative campaigns, website development, advocacy, insights, and mobilisation. 

Our insight-led approach builds award-winning campaigns that drive meaningful change. .

You are joining a team of people who…

• Are passionate about driving change

• Love tackling complex problems and inspiring action

• Believe in collaborative working and creating integrated solutions

• Want to create industry leading work for causes that matter

Who are you?

In this role, you will work on some of the world’s most pressing issues - you will create and launch best in class digital campaigns that mobilise audiences across the world to make change.

We are looking for a digital and social expert, who has varied digital campaigning expertise: you will lead and implement paid and organic campaigns, analyse audience and insights data,, and co-develop multi-platform creative ideas.

You will build relationships with a broad range of clients, advising and consulting on how they can launch genuinely innovative digital campaigns - delivering fantastic results and measurable impact.

Ideally, you will be someone with 3-5 years experience activating digital campaigns in a communications agency or inhouse. You will need to have both a strategic and hands-on approach, and you will have in-depth knowledge of all digital and social media channels, in particular Meta, LinkedIn, X, Search, web and analytics.

Key responsibilities

Campaign management/optimization

• Develop efficient and effective multi-channel digital campaigns, that integrate into wider strategies to help our clients change the world

• Developing and implementing paid media plans including forecasting, KPI setting and audience development for channels including: Google Ads, Linkedin, Meta, TikTok, Twitter/X and beyond.

• Develop standout social content concepts that are tailored to each platform’s best practice – from thumb-stopping hooks and visuals to smart use of formats, trends and tools.

• Run paid and organic social media campaigns - from drafting copy, setting up paid social media advertising, and developing digital strategies. 

• Leading the analysis of campaigns in real-time and on a going basis, to recommend and deliver optimisations against key metrics e.g. impressions share, quality score, conversion rate and budgets.

• Undertake social media analytical work with support from social listening to social mapping

• Work within our integrated team structure - helping to developing campaign solutions that use digital alongside PR, advocacy, insights, web and design to create impact

• Concept and co-create/brief petition text, social copy email journey text, news stories, letters, articles and campaign case studies based on performance analysis

Team management

• Line management of Mobilisation team Junior executives

• Account leadership – helping to lead client strategy in conjunction with the wider team & representative from the agency leadership team

• Undertake research for clients or new business proposals and present them to potential new clients

Strategic account management

• Proactively manage and work with a portfolio of clients working on campaigns that are changing the world

• Understanding your clients’ organisational objectives, building strategies and implementing work that smashes KPIs

• Building an understanding of your clients campaign goals and issue areas - delivering integrated digital solutions and continuously planning across channels and platforms

• Becoming the primary point of contact for your clients – leading weekly calls and monthly meetings

Join our team at Citizens Advice Doncaster as a General Adviser! You'll play a vital role in empowering local residents by providing high-quality advice and support across our offices and community outreach locations.

This role demands excellent customer service and a dedication to achieving the best possible outcomes for our clients, always upholding the core values of Citizens Advice.

You'll thrive in a dynamic environment, demonstrating a proactive and flexible approach to meet client needs and exceed project and funder expectations. The role requires travel within the City of Doncaster.

Role purpose

• To provide a high-quality advice and support to clients accessing the service via face to face, telephone, email and web chat

• Deliver Financial Capability and Income Maximisation advice to clients

• Support Clients to understand the benefits systems and application processes 

• To share responsibility for compliance with Projects, targets and requirements.

• Ensure high quality standards are met and that data is captured and recorded accurately. 

• To work effectively with other partners and stakeholders to deliver a seamless service to clients

• Undertake service delivery at Outreach venues across the city  as required. 

• To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.

Advice 

• Provide General Advice and assisted information to clients at our offices and outreach locations via face to face, email and web chat 

• Conduct initial assessments to understand clients' needs and identify the key issues.

• Provide accurate, impartial, and confidential advice on a range of topics, including benefits, debt, housing, employment, and consumer issues.

• Explain complex information clearly and concisely, ensuring clients understand their options.

• Assist clients in exploring different solutions and making informed decisions.

• Empower clients to act on advice and information provided 

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Liaise with third parties as appropriate. 

• Ensure income maximisation through the take up of appropriate benefits. 

• Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. 

• Comply with all organizational policies, procedures, and guidelines in the performance of all duties

Research and campaigns 

● Assist with research and campaigns work by providing information about clients' circumstances. 

● Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

● Monitor service provision to ensure that it reaches the widest possible client group. 

● Alert other staff to local and national issues. 

Essential Skills & Experience:

• Proven experience in providing high-quality advice and support to clients.

• Ability to explain complex information clearly and concisely

• Excellent communication skills, both verbal and written, including strong negotiation and representation abilities.

• Advanced IT proficiency, including expertise in maintaining databases and spreadsheets.

• Demonstrated ability to effectively interview clients, assess their needs, and identify key issues.

• Strong organisational and time-management skills, with the ability to prioritize tasks, meet deadlines, and effectively manage a demanding caseload.

• Proven ability to utilise IT effectively in the provision of advice, including the preparation of reports and submissions.

• Strong teamwork and collaboration skills, with a willingness to work effectively within a team environment.

• A strong understanding of and commitment to the aims and principles of Citizens Advice, including its equality and diversity policies.

• A strong work ethic and a proven ability to adapt to changing priorities and targets

• Understanding of welfare rights and benefits 

In accordance with Citizens Advice national policy we require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Remote (UK-based) | Full-time | £123,969 + benefits

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

 About the Role

Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education.

We are now seeking a Director of Engineering to lead the technology that underpins this work.

This is a senior leadership role with responsibility for Oak’s engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector.

You’ll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what’s possible with the latest approaches and tools. You’ll empower teams to get solutions built and products and features shipped.

We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education.

If you’re excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we’d love to hear from you.

What You’ll Be Doing

• Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships

• Manage the Engineering department budget (minimum of 6-figures)

• Accountable for the department's delivery against division and organisation-wide KPIs.

• Set and lead Oak’s technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards.

• Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR).

• Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak’s technical and safety requirements.

• Member of the Senior Leadership Team.

• Lead the strategy and planning, and model the culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for the CEO and take on other general responsibilities as required.

What We’re Looking For

• 3+ years’ experience overseeing engineering or technical capabilities of a department or division.

• Experience of being part of a senior or wider leadership team.

• Experience of recruiting, developing and managing a high-performing department

• Experience of managing a 6-figure budget and ensuring value for money.

• Extensive experience delivering secure, scalable, high-quality digital services in production environments.

• Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment.

• Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience.

• Experience having deployed production ready AI technology (desirable).

• You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process.

Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: 23:59 on Wednesday, 4 February 2026. We’ll be reviewing applications as they come in, and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next Steps

We aim to run a fair, inclusive process that helps people show what they can really do.

Stage 1: Apply (via Applied)

You’ll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor.

Stage 2: Short practical exercise (video)

If you progress, we’ll send you a short brief and a few suggested technologies you could use. You’ll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why.

For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day.

Videos will be scored by a small group of assessors using clear criteria.

Stage 3: Interview

A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description.

We’ll share full details, timelines and support as you progress. We’re happy to make reasonable adjustments at any stage.

Use of AI in applications

You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses.

We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone’s experience, they will score poorly.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.

Join Camp Jojo as our Communications and Marketing Officer and help transform the lives of children and families through the power of inclusive summer camps. This is an exciting opportunity to shape the voice and profile of a small but growing charity with a big heart and an even bigger mission.

Camp Jojo is a vibrant charity dedicated to creating memorable, accessible camp experiences for children with additional needs and their families. We are looking for a proactive, creative and highly organised Communications and Marketing Officer to play a key role in supporting our next stage of growth.

In this varied and rewarding role, you will lead on all aspects of Camp Jojo’s communications – from managing social media and digital content to supporting internal communications with our Trustees, volunteers and partners. You will help tell the stories that matter, promote our impact to supporters and funders, and ensure our messaging is clear, consistent and engaging.

Working closely with our Communications Committee and Board, you will coordinate campaigns, produce newsletters and reports, manage our website content, and help develop effective marketing strategies. You will also provide essential administrative support, maintain key documents and procedures, and ensure communications activity runs smoothly and efficiently.

We are looking for someone who is a confident communicator, able to juggle multiple tasks, manage their own time effectively and work flexibly around the seasonal demands of the charity. Above all, you will share our passion for supporting children and families and be excited about contributing to a friendly, collaborative and purpose-driven organisation.

While this position will be performed remotely, occasional on-site attendance at our Essex and Cumbria locations is an essential part of the role. Travel between sites will be required from time to time.

Candidates must be eligible to live and work in the UK.

If you are creative, motivated and keen to make a genuine difference within a supportive team, we would love to hear from you.

As we seek to align our digital platforms with our ministry objectives, we are looking to grow our capacity to deliver solutions, particularly in the areas of full-stack web development and app development.

We’re looking for someone who loves to solve real-world problems using digital systems. You’ll always want the best solution, whether that means getting stuck in with your code editor or choosing the no-/low-code option. Many of our existing systems use HTML/CSS/JS on the front-end and PHP/MySQL behind the scenes, but an ability with code and a desire to learn are more important than your knowledge of specific languages.

The details of the role

• Salary: £30,981- £36,809 (depending on experience)
• Hours: Full-time of 37.5 hours per week, or part-time considered (minimum of 0.8FTE, or open to considering flexible working options such as a term-time contract)
• Holiday: 30 days holiday per year, plus 8 public holidays
• Interview date: Tuesday10 February 2026, Oxford
• Start date: As soon as possible, open to negotiation for the right candidate

The deadline to apply 23:59 on 1 February 2026

Other benefits are mentioned in our job pack, and all other terms and conditions will be explained at interview.

Who we are

We are passionate about students reaching students with the good news of Jesus. For over 100 years, UCCF has equipped and empowered students to discover Jesus and live for Him on campus. Christian Unions (CUs) are groups of students from a range of local churches who join together to help everyone at university engage with the life-changing message of Jesus. They are led by students, resourced by UCCF Staff Workers and supported by the local church. Each year, tens of thousands of students hear the message of Christ through CU ministry. Together, we are reaching students for Jesus. 

Similar roles: Full‑Stack Developer, Web Developer, Application Developer, Software Developer, Systems Developer

A new and exciting opportunity has arisen for a Digital Marketing Officer (0.6 FTE / 22.5hrs per week) with strong digital marketing skills and passion for engaging content.

You’ll be joining the only independent charity in the UK dedicated to improving the nation’s numeracy. It’s a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.

Working closely with the External Relations team on our award-winning campaigns, communications, content and marketing, you will deliver paid and organic social media campaigns - creating strategies, planning execution, optimisation, and reporting. You will also collaborate on SEO, web content and email marketing.

We are looking for someone with solid marketing and copywriting skills, a focus on using data to find out ‘what works’, bags of enthusiasm and the ability to work with initiative and attention to detail. Previous experience in the charity sector is not necessary.

National Numeracy is based in Brighton, and while office-based work is available, we also offer remote, hybrid and flexible working. This role will include occasional UK travel.

Venn Group are delighted to be exclusively partnered with The World Sustainable Hospitality Alliance to support their recruitment for a new Digital Media & Events Specialist. This is an exciting, hands‑on role responsible for delivering high‑quality digital media, creative design, and event communications that enhance organisational visibility, engagement, and global impact. The Alliance is a leading force driving sustainability across the hospitality sector, uniting major hotel brands, philanthropic organisations, and industry partners. This position blends creative digital production with ownership of content channels and event communications, ensuring that multimedia assets, campaigns, newsletters, websites, and both virtual and in‑person events are delivered to consistently exceptional standards.

Key responsibilities of the role:
• Design and produce on‑brand digital assets for web, social media, email, presentations, and events
• Create and edit short videos, reels, animations, GIFs, and motion graphics for digital channels
• Develop adaptable templates and variations optimised for specific platforms
• Maintain and update brand guidelines to ensure consistency and accessibility
• Design and update PowerPoint decks for external presentations and high‑profile events
• Plan and manage content calendars across LinkedIn, Instagram, Facebook, X, YouTube, and TikTok
• Work with stakeholders and copywriters to develop engaging, action‑oriented content
• Support community management through monitoring engagement and responding to queries
• Design and adapt assets for paid campaigns across Meta, LinkedIn, and Google
• Contribute to creative testing and performance analysis
• Manage creative libraries and ensure version control
• Update website assets and perform basic CMS maintenance
• Ensure digital assets follow SEO best practice
• Lead newsletter production, layout, QA, and scheduling
• Provide media support for in‑person, hybrid, and virtual events
• Coordinate event materials including speaker packs, templates, and holding slides

Ideal candidate profile:
• 3–5+ years’ experience in digital media, content production, or communications
• Strong portfolio showcasing digital design and video/motion work
• Proficiency in Adobe Creative Cloud, Figma, Canva, or similar
• Experience managing social media channels and CMS platforms
• Familiarity with email marketing and performance metrics
• Creative, proactive, and detail‑driven, with a passion for sustainability

Length: 6 months temporary to permanent
Salary: £35,000 per annum (negotiable) + benefits
Location: Charing Cross, London
Working hours: Full time (35 hours per week)
Working pattern: Hybrid (3 days per week on site)
Job Reference: J92887

Job title: Media and Communications Manager

Contract: Maternity cover, 1 year from March 2026

Hours: Full time, 35 hours per week

Reports to: Head of Communications

Salary: £40-45k

Location: New Penderel House, 283-288 High Holborn, London WC1V 7HP

Working pattern: Hybrid working, with Tuesdays and Wednesdays based in the Holborn office and three days working from home

Company Description

PAGB is the consumer healthcare association. We represent manufacturers of branded over-the-counter (OTC) medicines, self-care medical devices, and food supplements in the UK. We empower self-care as the expert voice of the UK consumer healthcare industry. Working with Government, regulators and our members, we support the sector to responsibly navigate the ever-changing landscape, encouraging a fair and positive regulatory environment that supports product innovation, and promotes the contribution that self-care can make to people’s health at no cost to the NHS. Established in 1919, PAGB has a long and distinguished track record as the industry self-regulatory body ensuring balanced and responsible marketing of self-care products.

Role Description

This is a full-time hybrid role, based in the London Area, United Kingdom, with the flexibility to work from home 3 days a week. The Media and Communications Manager, reporting into the Head of Communications, is responsible for the creation and delivery of PAGB's external, member and internal communications, overseeing media relations and the PAGB brand.

Overall accountability

• To effectively manage all content on PAGB website and microsites
• To effectively manage the PAGB brand and visual identity
• To organise, co-ordinate and support PAGB events
• To manage all aspects of PAGB’s media relations
• To be the first point of contact for all media enquiries
• To effectively market PAGB services, events and training
• To create, manage and oversee creation of PAGB newsletters
• To support internal communications

Key areas of responsibility include:

Website and digital communications

• Managing the PAGB website to ensure it is regularly updated with relevant information and content is optimised for search and user experience
• Proactively managing website on on-going basis to ensure that it is up to date and actively liaising with PAGB teams to gather information to update as needed
• Managing relationships with PAGB’s website developers to ensure ongoing maintenance, updates and technical support are delivered effectively
• Managing relationships with PAGB’s IT suppliers over domain name and security certificate renewals as required
• Managing the Health and Food Supplements Information Service (HSIS) website
• Managing website and communications data analytics and analysis

Marketing communications

• Marketing communications to promote PAGB’s services, events, and training to members and non-members using appropriate channels
• Developing and supporting communications via various media e.g. social media, podcasts and video
• Working with external agencies to deliver engaging videos and graphics to demonstrate PAGB’s impact in key areas
• Managing PAGB’s partnership with the OTC Marketing Awards and other external partners
• Organising, coordinating and/or supporting PAGB events as required
• Development of content to be used in marketing and corporate communications, including but not limited to surveys, reports and market research
• Writing and managing external award nominations for PAGB, projects or individuals

Media relations

• First point of contact for media enquiries about consumer healthcare, over-the-counter medicines and medical devices and self-care
• Media issues management, developing messaging and response statements with the aim of ensuring coverage on the consumer healthcare industry and its products is fair and balanced
• Responding in a timely and compelling way to relevant external developments or media stories to generate proactive coverage which communicates our core messages
• Developing and delivering the media aspects of PAGB campaigns to promote self-care and amplify PAGB policy priorities and key messages
• Building, developing and maintaining high quality relationships with key target media across print, broadcast and online (national, consumer and trade)
• Building, developing and maintaining relationships with PAGB media experts
• Briefing PAGB spokespeople on key messages and organising media training as required
• Producing written briefings for PAGB spokespeople to support press interviews
• Media and communications activity to support regulatory initiatives, such as reclassification or safety issues
• Day-to-day contact for PAGB’s retained media relations agency on the delivery of the Health and Food Supplements Information Service (HSIS)
• Building relationships with PAGB members responsible who are responsible for media within their respective companies
• Managing and updating the Media Group Members on PAGB’s Customer Relationship Management (CRM) system

Media monitoring

• Responsible for relationship with media monitoring service
• Responsible for identifying trends and flagging any areas of concern
• Identifying opportunities for PAGB experts via ResponseSource
• Regularly reporting on PAGB’s coverage in the media by creating monthly media dashboards and generating statistics

Brand and design

• Responsible for PAGB’s corporate branding, ensuring correct and consistent use
• Maintaining PAGB brand guidelines and document templates
• Using Photoshop and Canva to undertake basic design tasks inhouse
• Managing relationships with external designers and oversee design and production of corporate publications and documents

Internal Communications

• Responsible for creating and generating content for internal staff newsletter
• Supporting monthly internal communications meetings
• Collaborating with other departments on internal changes, employee initiatives, and sharing company updates

General

• Contributing to the development and delivery of PAGB’s strategy, plans and activity
• Reporting monthly on activity and results to inform regular member value communications
• Ensuring work is produced in line with PAGB tone and brand guidelines
• Staying up to date with new developments and best practice in the media and public affairs fields
• Any other reasonable requests from your line manager or management team
• Occasionally respond to urgent media enquiries outside of normal working hours, where required

Candidates applying should meet the below specifications:

Essential

• Experience of writing and producing engaging content
• Experience of developing and managing websites, ideally using Wordpress
• Experience of writing and producing online content and email newsletters
• Experience of working with the media and liaising with journalists and external stakeholders
• Experience of writing impactful copy, including press releases, comment pieces, and quotes
• Understanding of branding and design principles
• Ability and willingness to work at both a strategic and operational level

Desirable

• Interest in or experience of working in the UK healthcare sector/an understanding of the UK healthcare context
• Experience of working in a marketing or communications role
• Understanding of policy environment

Skills

• Ability to work independently and as part of a small team, contributing ideas and assisting colleagues outside of own remit when appropriate
• A self-starter who can work on their own initiative
• Ability to absorb new and complex information quickly and communicate it effectively
• Excellent written/verbal communication and interpersonal skills
• Good organisational skills and excellent attention to detail
• Ability to be flexible, respond positively to change, work effectively under pressure and deal with conflicting priorities

Racing Welfare is the charity that looks after all horse racing’s people, other than jockeys, from the beginnings of their careers through and beyond into retirement.

As Digital Marketing Manager, you will be a key member of Racing Welfare’s Communications team, playing an important role in how the charity communicates with, engages and supports the racing industry.

This is an exciting time to join Racing Welfare as its communications and digital activity continue to evolve. With increasing focus on digital channels, campaigns and content, this role offers the opportunity to shape how Racing Welfare engages its audiences, promotes its services and delivers effective awareness and fundraising communications.

What you’ll do 

• Lead the planning, delivery and evaluation of Racing Welfare’s digital marketing and communications activity across owned digital channels.

• Support the Head of Communications in strengthening engagement, consistency, impact and growth across Racing Welfare’s digital communications.

• Line manage and support the Digital Marketing Assistant, providing development support in a fast-paced communications environment.

• Create and deliver clear, engaging digital content across social media, websites and email, working collaboratively with colleagues across all Racing Welfare's departments.

• Produce high quality marketing materials in house, including campaign assets, promotional materials and event programmes, using Adobe Creative Cloud, InDesign and Canva.

• Manage and develop Racing Welfare’s websites and digital platforms.

• Support awareness campaigns and fundraising activity through well planned, effective digital communications.

• Use insight and performance data to analysis and improve engagement over time.

• Attend welfare, fundraising and industry events where required, to capture content for digital channels.

What you’ll bring 

• Proven experience delivering high quality digital marketing and communications activity across multiple platforms.

• Strong creative and design capability, with experience producing marketing materials and publications.

• Excellent written and verbal communication skills, with strong copywriting ability and attention to detail.

• Experience managing websites, with a good understanding of HTML, plus a working knowledge of SEO and content optimisation.

• Strong knowledge of digital analytics, reporting and performance measurement.

• Ability to work effectively in a fast-paced environment, prioritising competing demands, managing deadlines and adapting to changing priorities.

• Experience of line managing and/or supporting an assistant team member.

• Confidence using Adobe Creative Cloud, ideally including InDesign and Canva.

• Knowledge of, or experience working with, mobile or web-based app platforms is desirable, as is an interest in horseracing and or social welfare.

Racing Welfare is committed to creating a supportive working environment where people feel valued, connected, and able to thrive.

This is an office-based role located in Newmarket, with some travel within the UK required.

The closing date is Friday 30th January. We reserve the right to bring forward the closing date if we receive a large number of suitable applications. Interviews will be held during the week following the closing date.

Salary: £38,000 to £41,500 DOE

You will be offered a competitive salary, employer pension scheme, 25 days annual leave (rising to 28 with long-service) plus bank holidays, flexible working patterns to ensure a healthy work-life balance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives. 

As a group, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates.

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974.

Racing Welfare’s Safeguarding Statement of Intent can be found on our website.

Racing Welfare is an equal opportunities employer.

Digital Communications Officer

£27,693 - £31,173 (plus London weighing if applicable)

Location : Based out of any of the WEA offices, with Hybrid working available. Typically 2 days in the office. Arrangements to be made locally. 

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.   

Job Description 

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on. 

 As the Digital Communications Officer, you will play a vital role in enabling the WEA to meet our mission to bring adult education within reach of everyone who needs it, fighting inequality and promoting social justice.

The post holder will be responsible for supporting the Digital Branding Manager with the delivery of impactful digital campaigns (web, social media, email marketing, PR/comms) that focus on promoting our work to a variety of audiences and stakeholders, enabling us to create change for thousands of adult learners across England and Scotland. There will be a particular focus on social media within this role – you would be the WEA social media guru!

This role isn’t about marketing WEA courses, it’s about showcasing the impact of lifelong learning, growing our membership and influencing decision makers and the public. This role would suit a self-starter with knowledge and experience of the social media and digital communications landscape and can think big picture about campaigning activity. We are looking for someone who can film and edit social media content to a high standard as we look to grow our in-house produced social content.

Charity comms experience and experience of working within a charity/non-profit would be an advantage. We are a new team with high ambitions and exciting challenges looking for a creative storyteller who can shape our voice, drive conversations around our work and grow our reach.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button! 

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply. 

Should you need any support with your application, then please get in touch.     We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible 

 In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development. 

You can read more about our benefits and what it’s like to work here, on our website 

We are seeking a Communications and Marketing Manager to shape how our work is seen, understood and engaged with across local government and public policy. This role will lead the day-to-day delivery of our communications and marketing activity at a moment of growing influence and impact for the organisation.

Working horizontally across New Local’s practice, membership, policy and events work, the postholder will help ensure our ideas, relationships and activity are brought together coherently and effectively for our audiences. You will play a central role in developing compelling stories from our research, practice and partnerships, including the work of member councils. To do this, an interest in and understanding of the changing relationship between citizens and the state at a local level will be an important asset. 

This is a hands-on role for an experienced communications professional who combines strong editorial and digital skills with a willingness to think strategically, sound judgement and creativity. Success will be measured not just by the quality of individual outputs, but by the extent to which New Local’s communications feel joined-up, collaborative and mutually reinforcing across teams, extending the reach, influence and impact of our work. 

Your job will include: 

• Leading and delivering New Local’s communications and marketing activity, aligning content, channels and campaigns with organisational priorities and positioning. 

• Planning and coordinating communications for key publications, events, campaigns and moments, managing an editorial calendar that brings together policy, practice, membership and external opportunities. 

• Overseeing New Local’s digital presence, including the website, newsletters and social media, ensuring content is timely, engaging and high quality. 

• Working horizontally across teams to align messaging and identify shared stories, shaping joined-up communications that support membership growth, events, partnerships and policy influence. 

• Creating and commissioning high-quality content and assets, including written content, design and digital materials, drawing out strong stories from members and partners. 

• Using media, insight and data to extend reach and impact, supporting press engagement, monitoring performance and continuously improving communications activity. 

And more… As part of a small, friendly organisation you’ll have the opportunity to participate in other activities and support the wider development and delivery of New Local’s vision and strategy. 

Please visit our website for the full job description and details on how to apply. 

Candidates will be contacted for interview by Monday 9 February 2026.

First round interviews will include a task and will take place online on 16 and 17 February 2026

Second round interviews will take place on Thursday 26 February and Monday 2 March 2026.