Welfare benefits jobs

Battersea is seeking a Service Improvement Manager for a one-year opportunity leading meaningful change in our London cattery. This is an ideal role if you’re ready for a career change and want to make a real difference.

Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake, welfare, and rehoming. Working closely with behaviour, clinical, and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.

We are now looking for an experienced leader to review how our service operates and improve the flow and efficiency of our processes. You’ll lead a programme of service evaluation and continuous improvement, driving practical changes that deliver better outcomes for cats and a more engaging experience for our teams. This role could be a great fit if you’re motivated by making a difference through improvement.

Reporting to the Head of Centre Operations and working closely with the London Centre Manager, you’ll shape and deliver improvements that align with Battersea's culture and long-term ambitions. This role combines strategic thinking with operational leadership, requiring someone who can bring people on the journey and embed lasting change.

You don’t need an animal welfare background, we welcome candidates from sectors such as health and social care, retail, or customer service. What matters is your ability to lead change, improve services, and your enthusiasm for making a positive impact. This role is a great opportunity for someone who loves animals and is looking for something more meaningful in your next role.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our animals:

Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Everyday will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 18th June 2026. Shortlisting will take place on 19th June.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First Stage Interview (Online): 23rd June 2026. Second Stage Interview (In-Person): 30th June 2026

For more information about the role, please download our Recruitment pack.

Strategic IT  Lead- Shape Technology Strategy, Innovation and Digital Future 

Location:

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Hybrid (2 days in Office) Leatherhead, Surrey 

Salary:

£Competitive per annum plus benefits 

Hours:

​

Part time, 22.5 hours 

Contract:

Permanent 

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A New Opportunity to Shape SeeAbility's Digital Future

SeeAbility is looking for an exceptional Strategic IT Lead to shape our digital, technology, and data strategy at a pivotal time in our growth. This is a senior leadership role with real influence and visibility. Reporting to the Finance Director, you will help define how technology drives our mission and improves outcomes for the people we support.
Do you want to use technology to make a real difference in people’s lives?

Leading Strategy, Innovation and Digital Transformation 

You will lead SeeAbility’s organisation‑wide approach to digital, data, and technology. Your work will ensure our systems and tools are modern, secure, and ready for the future.

You will be responsible for:

• Leading the development of our IT and digital strategy
• Overseeing major system changes and digital upgrades
• Driving the adoption of AI and intelligent tools
• Strengthening data governance and data quality
• Enhancing digital services across the organisation
• Building a secure, resilient, future‑ready technology environment

You will partner closely with:

• The Strategic IT team, who you will lead and develop
• The Head of Technical IT, ensuring alignment across all technology functions
• Colleagues across operations, finance, and service delivery
• The Senior Leadership Team, advising on risk, transformation, and long‑term digital priorities

Are you confident influencing senior leaders and shaping strategy at the highest level?

A Role for Visionary, People-Focused Leader

You are a forward‑thinking technology leader who brings clarity, energy, and strategic insight. You combine technical understanding with strong people and communication skills.

You bring experience in:

• Leading organisation‑wide digital and IT strategies
• Managing data, infrastructure, and major technology platforms
• Modernising systems and improving digital capability
• Delivering secure environments and mitigating technology risk
• Driving digital transformation in medium‑to‑large organisations
• Working in charity, social care, or not‑for‑profit settings (desirable)

You excel at:

• Translating complex technical topics into clear business decisions
• Building strong relationships across teams and departments
• Leading high‑performing, collaborative teams
• Balancing long‑term vision with operational realities
• Making decisions with good judgement and strategic awareness

Do you thrive in environments where technology has the power to create social impact?

What You Will Bring:

We’re looking for someone who is:

• Strategic, adaptable, and future‑focused
• Confident at senior levels, with strong influencing skills
• Motivated by purpose‑driven work
• Skilled at both strategy and hands‑on problem‑solving
• Committed to creating modern, user‑centred digital experiences
• Passionate about using technology to empower people and communities

Are you ready to lead meaningful change and shape a more digital, connected SeeAbility?

Why This Role Matters

This is a rare opportunity to lead an ambitious digital journey with:

• Real autonomy
• Senior visibility
• Strategic influence
• A strong mandate for change
• The chance to create lasting impact for people and communities

If you want to lead our digital future — and help build a modern, resilient, user‑centred technology environment — we would love to hear from you.

Why Join Us as a Stategic IT Lead?

We don’t just offer jobs — we build careers and celebrate people.

Your Development & Appreciation

• Annual Excellence Awards – we celebrate your impact
• Long Service Awards – recognition every 5 years
• Development Discussions – your growth matters
• Leadership Development Academy – take your next step

Your Work-Life Balance

• 33 days holiday (pro-rata) (incl. bank holidays), rising to 41 days with long service
• Life events leave – time off when it matters most
• Organisational Sick Pay – 2 weeks after 6 months, up to 12 weeks over 3 years
• Buy or sell annual leave
• Enhanced Family-Friendly Pay + Paid Fertility Leave
• Carers Leave

Your Money Goes Further

• £500 monthly bonus draw – two lucky winners every month
• Blue Light Card + retail discounts & cashback
• Access to Tickets for Good
• Pay reviews + competitive rates
• Pension scheme with tools to plan your future
• Paid DBS & renewals
• Season ticket loans
• Advance Pay & Savings via Stream

Your Wellbeing Counts

• Cycle to Work scheme
• Life assurance – 2x annual salary
• 24/7 Employee Assistance Programme
• Free eye tests
• Discounted gym membership
• In-house Wellbeing Coach

Safeguarding and Promoting Welfare

SeeAbility is committed to safeguarding and promoting the welfare of the people we support. We expect all staff to uphold this commitment and have a strong understanding of their roles and responsibilities in safeguarding. 

Safer Recruitment

As part of our safer recruitment procedures, we require the following checks for all successful applicants:

• A criminal background check through the Disclosure and Barring Service (where appropriate).
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered. 
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. 

These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

Diversity

SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition. We are please to confirm that we are a Disability Confident Employer.

We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.

In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.​

Join Our Team as a Fundraising Administrator 

Location:

Leatherhead, Surrey

Salary:

£20,399.96 per annum plus benefits

Hours:

30 hours (part time) per week

Contract:

Permanent

Driving Requirement:

A valid full UK manual driving license is essential

The Factual Bit

Join us and play a key role in delivering exceptional experiences, building strong and lasting relationships with our supporters that make a real difference. As Fundraising Administrator you’ll be at the heart of our fundraising success – providing efficient, high-quality administrative support to the team. You will be a part of helping the Fundraising Team to grow our income and fulfil our values so that SeeAbility can achieve its ambitious goals.

About You

You are someone who thrives on delivering great experiences and keeping things running smoothly behind the scenes. You bring a mix of people skills, organisation and attention to detail, alongside a genuine passion for making a difference.

Your experience:

• Delivering high-quality supporter or customer care
• Working within a fundraising or similar fast-paced team environment
• Using databases and online platforms with confidence and accuracy.

Your Strengths:

• Brilliant organisation skills – you can manage a varied workload and meet deadlines with ease
• Clear and engaging communication, both written and verbal
• A natural relationship builder, able to work effectively with others across the team.
• Strong IT skills and confidence using different systems.
• A positive, empathetic and friendly approach to all interactions
• High levels of integrity, discretion and professionalism
• The ability to adapt quickly and prioritise effectively when things change

​Your mindset:

• Flexible and willing to occasionally work outside core hours when needed
• Passionate about supporting people with learning disabilities, autism and sight loss to achieve their goals
• Committed to SeeAbility’s mission and values, with a working style that reflects them every day.

Please find the attached Job Description for further details.

Ready to Apply?

If you’re looking for a role where you don’t just work — you thrive, hit that apply button and let’s make a difference together.

Why work for us?

We don’t just offer jobs — we build careers and celebrate people please check seeability website for details.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 226th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Safer Recruitment

SeeAbility is committed to safeguarding and promoting the welfare of the people we support. All colleagues are expected to share this commitment.

Successful applicants will be subject to safer recruitment checks, including:

• Disclosure and Barring Service (DBS) check (where appropriate)
• Identity, current address and right-to-work verification
• Health declaration to ensure that you are medically suitable for the role you have been offered
• Employment references relating to work with children or vulnerable adults

All checks are completed at SeeAbility’s expense before a start date is confirmed.

Diversity & Inclusion

We are proud to be a Disability Confident Employer and are committed to building a diverse and inclusive workplace.

• We welcome applications from people of all backgrounds, identities and experiences, including disabled and neurodivergent candidates
• Reasonable adjustments are available throughout the recruitment process
• In exceptional circumstances, a genuine occupational requirement may apply under the Equality Act 2010 (Schedule 9, Part 1)

For this role, gender is considered a genuine occupational requirement in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010.

Housing Advice Worker

We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Social Care Service in Kent.

£27,976.00 per annum, working 40 hours per week on a 1 year FTC.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary(T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
• Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
• Supporting key customers to set personalised goals in the form of a move on Support Plan
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
• Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.

• Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
• Engage positively in reflective practice sessions with colleagues.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgements.

What you'll bring:

Essential:

NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

Full Driving Licence and access to use of vehicle

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are recruiting for a IGVA to join our team in Lewisham; the scope on this job involves….

Job Title: IGVA

Location: Athena Lewisham
Salary: £29,701.36 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We are looking for a compassionate and driven Independent Gender-Based Violence Advocate (IGVA) to join Refuge’s Athena service in Lewisham. In this rewarding frontline role, you will support women and children affected by domestic abuse and other forms of violence against women and girls (VAWG), providing high-quality advocacy, practical support and safety planning to survivors at the highest risk. Working as part of a specialist team, you will play a vital role in helping survivors regain safety, stability and control over their lives. You will also take part on managing our Helpline Service, by managing new referrals from survivors and other partners, and responding to daily enquiries from partnership agencies, public and impacted individuals over the phone and email.

The successful candidate will have a strong understanding of domestic abuse; trauma and the barriers survivors can face when accessing support. You will be experienced in risk assessment, multi-agency partnership working and delivering survivor-focused support. Excellent communication, advocacy and relationship-building skills are essential, alongside the ability to work sensitively with women in crisis and manage a varied and demanding caseload. Experience within the VAWG sector is desirable, together with a commitment to equality, empowerment and inclusive practice. 

This is an opportunity to join one of the country’s leading domestic abuse organisations and make a genuine difference every day. Refuge offers a supportive and inclusive working environment, access to learning and development opportunities, clinical supervision and a competitive benefits package, enabling you to grow professionally while contributing to life-changing and lifesaving work.

Closing date: 9.00am on 16 June 2026

Interview date: 23 June 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About Tadamon

Since the start of the genocide in Gaza, more than 1,300 Palestinians have arrived in Britain, with many hundreds more expected over the coming months and years. Some have arrived via boats and others as students or visitors unable to return home and forced to apply for asylum. Added to this are increasing numbers of students, injured children and their families who have been evacuated directly from Gaza to Britain.

Upon arrival they in dire need of support, but often instead find a hostile environment and a charitable sector decimated by legal aid cuts and with limited capacity to assist them. The support that is available has been provided on an ad hoc basis by the Palestinian community and other migrant and faith organisations.

Tadamon aims to formalise much of this ad hoc support, by extending more structured provisions for supporting the Palestinian community in Britain – particularly newly arrived Palestinian refugees and those from Gaza – through casework, community services, access to legal resources, advice and advocacy, mental health support, cultural connection, employment, language and skills training.

Purpose of the Role

Tadamon is seeking an experienced and compassionate Community Caseworker to join our small and growing team.

The postholder will work directly with Palestinian new arrivals, including asylum seekers, refugees, students unable to return home and evacuees from Gaza. Many of our community members are navigating trauma, loss, displacement and complex immigration processes.

The purpose of the role is to:

• Provide holistic, high-quality casework support and advocacy.
• Ensure community members can access safe housing, legal representation (via referral), healthcare, education and welfare support.
• Reduce isolation and strengthen community engagement.
• Support Tadamon’s volunteers and mentors to deliver coordinated and culturally grounded support.
• Contribute to Tadamon’s development as a new and growing charity.

This role does not involve the provision of any regulated immigration advice or medical advice. The caseworker will provide information, advocacy and referrals to appropriately regulated legal and medical professionals.

Tadamon is committed to building internal immigration advice capacity. We are keen to support the successful candidate, where appropriate, to work towards accreditation with the Immigration Advice Authority (IAA), subject to organisational need and funding, and in line with relevant regulatory requirements which we hope to work towards meeting in due course.

Key Responsibilities

Casework & Direct Support

1. Build positive, professional and trusting relationships with community members, ensuring a culturally sensitive and trauma-informed approach to casework.
2. Conduct comprehensive needs assessments and co-produce tailored support plans addressing immediate and longer-term needs.
3. Provide holistic casework support, including:
   • Support with accessing safe and stable housing.
   • Assistance with GP registration and navigating NHS services (without providing medical advice).
   • Support to access education, ESOL, employment and training opportunities.
   • Support accessing welfare benefits, access to our hardship fund, and financial assistance where eligible.
   • Referral to qualified immigration advisers and solicitors for legal advice.
4. Advocate (with informed consent) on behalf of community members with local authorities, housing providers, schools, healthcare providers, solicitors and other statutory or voluntary agencies.
5. Accompany community members to key appointments where appropriate and capacity allows.
6. Support individuals who may be at risk or in crisis, escalating safeguarding concerns in line with policy.

Community & Partnership Working

1. Encourage community members’ participation in Tadamon’s events, peer support initiatives and community activities to reduce isolation and strengthen connection.
2. Build and maintain effective partnerships with local authorities, legal providers, health services, community organisations and other stakeholders.
3. Contribute to the development of structured community initiatives and culturally appropriate support models for Palestinians in the UK.

Organisational Development

1. Maintain accurate and timely case records using Tadamon’s case management system in line with GDPR and data protection legislation.
2. Contribute to monitoring, evaluation and reporting requirements, including providing anonymised case studies and data.
3. Attend supervision, team meetings and appraisals.
4. Take initiative in pursuing relevant training, including maintaining up-to-date knowledge of UK asylum, immigration and welfare systems.
5. Where agreed, work towards IAA accreditation to support Tadamon in building regulated immigration advice capacity (training and supervision support to be discussed).
6. Comply with all Tadamon policies and procedures, including safeguarding, confidentiality, equality, diversity and inclusion, and health and safety.
7. Undertake other duties appropriate to the role as the organisation grows.

Person specification

The ideal candidate will be an Arabic speaker, and will have a minimum of three years’ experience as a caseworker. They must bring energy and determination to the role and must be committed to working in collaboration with community members who may be at high risk or in crisis.

The ideal candidate will possess a proven ability to manage a complex caseload and the desire to work as a member of a small team to protect and promote the interests of some of the Palestinian community through the provision of support to the individuals we seek to support.

The ideal candidate will be committed to the achievement of Tadamon’s long-term goals and will be passionate about ensuring that our community members can access the resources they need and feel seen, heard and supported in doing so.

The ideal candidate will have previous experience in carrying out casework with children, young adults, and vulnerable adults, including supporting and safeguarding individuals with complex needs.

Team: Lifeline 

Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre 

Work pattern: 35 hours per week, Monday to Friday 

Salary: Up to £28,454.94 per year 

Contract: Permanent 

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010. 

This role requires a dislosure Scotland level 1 check

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Lifeline/Domestic Abuse Caseworker: 

• assessing referrals and admitting cats onto the service 

• providing pet advice and support to our volunteer foster carers 

• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies 

• extensive communication via phone, email and in person, as well as daily admin and extensive driving 

About the Lifeline team: 

• Lifeline is a pet fostering service for anyone fleeing domestic abuse 

• the majority of our referrals come from women fleeing domestic abuse via women-only services. 

• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. 

• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers 

What we’re looking for in our Lifeline/Domestic Abuse Caseworker: 

• good all-round experience of performing administrative duties in a busy service 

• previous experience supporting victims of domestic abuse in a support role 

• a strong understanding of the problems experienced by families fleeing domestic abuse with pets 

• a confident self-starter who has had experience of working with volunteers and home visiting 

• a full, manual UK driving license and comfortable driving a van 

• confident handling cats of different temperaments

• good working knowledge of Microsoft Office

What we can offer you: 

• range of health benefits 
• 26 days’ annual leave plus bank holidays, increasing with length of service 
• Salary Finance, which empowers you to take control of your financial wellbeing 
• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 15 June 2026

Virtual interview date: 25 and 25 June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. anonymised application form 

2. virtual interview with roleplay exercise on Microsoft Teams 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Salary: £38,645 per annum

About the role

As a Coach Lead Worker in the Coaching team, you will play a key role in supporting individuals that are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and some are in more complex situations and will require support from other agencies.

As a Lead Worker you will:

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homeless, including access to housing, benefits, and other relevant needs.
• Lead Work a caseload and provide effective case management in line with the Crisis Case Management Framework.

The key to success will be your ability to make collaborative, consistent and psychologically informed relationships with members, services, colleagues, and partner organisations.

Skills, knowledge, and experience vital to succeeding in this role:

• Passionate about and dedicated to ending homelessness sustainably.

• Comprehensive understanding and experience of accessing housing via private rented sector, local authorities, housing associations, supported providers and others.  

• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation 

• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness. 

• Ability to manage successful relationships with external agencies and relevant service providers and successfully advocate on members behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change. 

• Strong team player, able to use own initiative and reflect on your own practice. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5th July 2026 at 23:59

Interview date and location: Tuesday 14th July 2026, in-person at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Interview process: Competency-based interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

ROOTED FINANCE

Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone.

The people we work with come from all walks of life and so do we.

We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment.

Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth.

We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly.

You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey.

You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.

The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer.

JOB DESCRIPTION

Job : Title Money Guidance Officer

Salary: £28,000

Hours: 35 Hours per week 

Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs 

Contract: Permanent/Fixed Term (subject to funding) 

Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands.

Purpose of the Job

Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services.

RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings.

You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager.

Training and development

Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members.

Reporting

The post holder will report directly to the Advice Manager of Rooted Finance

Role Requirements

This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services.

Key functions and impact of the role will include;

Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support.

Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services.

Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need.

Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services.

Duties & Responsibilities: The main duties will include

1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals.

2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems

3. Working closely with advisers to support their more vulnerable clients

4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience.

5. Increasing the visibility and awareness of the advice services through external events and roadshows

6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support.

7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice. 

8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions

9. Working with, and recruiting clients to, our Lived Experience Steering Committee

10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service

11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion.

12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner.

13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner

14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project

15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times.

16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM.

17. Work to an agreed work-plan, meeting targets on time and all required KPI

18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team.

19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies.

20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard

21. Ensure data protections regulations are adhered to and office procedures followed

22. Abide by all Health & Safety at Work Act procedures

23. Adhere to policy and procedures around safeguarding vulnerable adults at risk

24. Demonstrable understanding and application of the provisions of GDPR

25. Behave in a professional manner at all times

26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity.

Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team.

PERSON SPECIFICATIONS

Qualification 

Desirable: Educated to a degree standard or equivalent. 

Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development 

Skills

Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion.

Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Experience 

Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members)

Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied)

OTHER:

This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.

Team: Supporter Servies

Location: Haywards Heath (Hybrid working, approx. 1 day per week office based however flexibility is possible)

Work pattern: 35 hours per week

Salary: Up to £33,994.86 per annum

Contract: Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Income Processing Team Leader

• To lead the team of Supporter Services Advisors, who are responsible for managing fundraising income processing, the efficient coding and allocation of fundraising income, and the accurate creation and maintenance of supporter records.
• This role will liaise with colleagues across the organisation to understand and develop governing principles of fundraising processing and administration of donations, to help deliver the best possible service to a wide range of customers, including supporters, staff and volunteers.

About the Supporter Services team:

• The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate.
• We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted.
• We currently have a team of 11

What we’re looking for in our Income Processing Team Leader:

• Demonstrable experience of line managing staff including setting objectives, managing performance, conduct, staff development, induction and training in line with organisational policies
• Experience of working in an income processing role, preferably within a fundraising environment
• Experience of developing, monitoring and maintaining recording systems and procedures
• IT literate – proficient with Word, Excel, Outlook and CRM databases (preferably Care or similar)
• Knowledge of fundraising activities

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 14th June 2026

Virtual interview date: 22nd June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

SAFE! Support for Young People Affected by Crime is an Oxford based charity that provides support to children and families affected by crime and abuse.We are looking to recruit a part-time Fundraiser to join our team to coordinate and implement fundraising within the organisation, supporting the CEO and Senior Management Team with income generation.

Role: Fundraiser 

Term:  Permanent  
Location:  Oxford  
Hours:  Part-time – 15 hours per week 
Salary:  Safe! Admin 2 £27,893-£30,752 (pro rata) 

Your main role includes: 

• Fundraising & Income Generation - Identify funding opportunities and support grant and fundraising applications. 

• Campaigns & Events - Plan and deliver fundraising campaigns, events & conferences 

• Marketing & Communications - Maintain fundraising content on the website and support promotion via social media and communications. 

• Data & Reporting - Manage donor records, track income, and monitor/report on fundraising performance. 

• Administration & Compliance - Provide general fundraising admin support and ensure work follows organisational policies and procedures. 

Are you the right candidate? 

We’re looking for an experienced fundraiser with excellent verbal and written communication skills.You will have excellent interpersonal and connection skills and be organised, efficient and a great team player.Applicants will have a good understanding of confidentiality and safe working practices and maintenance of records in accordance with the Data Protection (GDPR) Act. In addition, you must be able to demonstrate your active commitment to promoting equal opportunities and diversity.
 
The welfare of children is paramount to all that we do in SAFE! and we would expect all successful candidates to demonstrate that they are equally committed to these values. We follow safer recruitment processes to ensure that we adhere to these standards.Appointments will be subject to references and checks made by the Disclosure and Barring Service (DBS) satisfactory to SAFE!

Why work for us? 

SAFE! offers competitive rewards and benefits including a 5% pension contribution, flexible working and 28 days annual leave (pro rata). We place great importance on staff wellbeing – we offer regular supervision, we encourage and enable staff to prioritise healthy work-life balance through flexible working.We are committed to professional development through regular training and we encourage all staff to take a lead role in a particular area of interest. We are a creative and responsive organisation and we seek the input of staff and service users to ensure that we can meet their changing needs. 

Please visit our website for further details and to apply 

Closing date: 9am Monday 30th June 2026 

Interviews: 8th or 9th July 2026 

£11,158 for 12 hours a week (FTE £32,544 pa) + benefits

We’re looking for a dedicated and organised Community Manager to oversee the day‑to‑day management of one of our homeownership over 55s housing communities. In this role, you’ll provide help, support, and advice to residents, ensuring their wellbeing and promoting a safe and secure environment. You’ll be responsible for housing management, coordinating services, and maintaining positive relationships with residents and stakeholders. This is a rewarding position where your ability to deliver excellent customer service will make a real difference to the lives of older people.

What you’ll do

As a Community Manager, you’ll support new residents to settle in, provide information about the scheme, and promote health and safety through regular checks. You’ll manage onsite contractors, oversee repairs, and maintain accurate records of expenditure and income. You’ll process purchase orders, handle administration, and manage communal facilities. You’ll also work closely with Residents’ Committees, attend meetings, and liaise with statutory and voluntary organisations to signpost residents to additional support. Occasionally, you may need to respond to emergencies outside normal office hours.

What you’ll need

• Experience in housing management and working with older people.
• Strong interpersonal and customer service skills, with clear written and verbal communication.
• Good IT skills, including Microsoft Office, and strong administration abilities.
• Knowledge of health and safety compliance and understanding of care and support needs for older people.
• Ability to manage budgets and work independently while building positive relationships with stakeholders.

An enhanced DBS check is required for this role.

Please note: This is a part-time role of 12 hours per week, with flexibility to work across Monday to Friday to suit your schedule.

Why Join Us? 

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• 30 days’ annual holiday, plus bank holidays (pro rata) 
• Two additional paid volunteering days each year 
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution 

Please read before applying: 

• You must have the right to work in the UK; we are unable to provide visa sponsorship. 
• We reserve the right to close this advert early if we receive a high volume of suitable applications. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 16th June 2026 at midnight.

Interviews will be taking place in person at Bheno Ka Ghar, E12 Wednesday 24th and Thursday 25th June 2026

DRIVE - IDVA Independent Domestic Violence Advisor (IDVA)

Location: FCWA Offices, 77 Montague Street, Blackpool, FY4 1AT

Salary: 

• £26,500 (FTE unqualified) £21,200 based on 30 hours
• £28,500 (FTE qualified or after 2 years of service) £22,800 based on 30 hours

Hours: 30 hours per week- Over 4 days (Monday–Friday: 9:00am–5:00 pm) Days negotiable

Vacancy Type: 12 Months- continuation is subject to funding

FCWA is an innovative, exciting, and friendly organisation run by a staff team who are passionate about bringing an end to domestic and sexual violence. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

The DRIVE IDVA Role and Key Responsibilities

The Independent Domestic Abuse Advocate (IDVA) plays a critical safeguarding role within the Drive Project, providing specialist, survivor-centred advocacy, safety planning and risk management for victims and survivors linked to Drive cases. The role ensures that survivors’ voices, safety, and well-being remain central to system decision-making throughout the Drive intervention.

The role is positioned to work with victims/survivors of domestic abuse; providing specialist support to victims of high-risk, serial, or high-harm domestic abuse perpetrators who are managed by the Drive Project.

DRIVE IDVA’s provide ongoing recovery support to clients for up to 12 months.

• The role requires the successful candidate to;
• Proactively engage with victim/survivors to build bespoke safety plans, including security measures to increase their immediate and long-term safety.
• Act as the crucial link between the perpetrator’s case manager and the victim/survivor to provide current updates and inform disruptive interventions (e.g., police action, bail conditions).
• Conduct regular risk assessments to monitor changes in the perpetrator's behaviour and reduce the risk of harm to the victim/survivor and any children.
• Represent the victim/survivors’ needs in multi-agency meetings (such as MARAC and DAPP), ensuring a coordinated approach between police, social services, housing, and health.
• Serve as the main contact point for victim/survivors to provide consistent support, information and advocacy throughout the intervention process.
• Support victim/survivors through the legal, criminal or civil justice systems. This post will be subject to an enhanced DBS disclosure and clearance.

Person Specification

Essential Criteria

• Thorough understanding of domestic abuse and its impact on victims, children, and families.
• Knowledge of risk assessment, safety planning, and risk management within domestic abuse services.
• Understanding of safeguarding responsibilities relating to children and vulnerable adults.
• Experience of providing direct support to victims of domestic abuse or other vulnerable groups.
• Experience working within multi-agency partnerships and legislative frameworks.
• Experience using SafeLives DASH risk assessment tools.
• Ability to manage a complex caseload and prioritise competing demands effectively.
• Strong crisis management and problem-solving skills.
• Excellent communication, advocacy, negotiation, and interpersonal skills.
• Competent IT skills, including Microsoft Office and electronic case management systems.
• Commitment to equality, diversity, inclusion, and survivor-centred practice.

Desirable Criteria

• IDVA qualification or willingness to work towards accreditation.
• Knowledge of civil and criminal justice remedies available to victims of domestic abuse.
• Experience working with individuals affected by mental health issues, substance misuse, or multiple disadvantage.
• Knowledge of housing, homelessness, welfare benefits, and CAFCASS processes.
• Understanding of Respect Standards and perpetrator intervention programmes.

Benefits:

• Birthday day off
• Employee Assistance Programme
• Regular staff support sessions
• Contributory pension scheme
• Death in Service insurance
• Ongoing training and professional development
• Friendly, values-driven team environment

Additional Information:

This post is subject to an Enhanced DBS disclosure and clearance.

Please note that we reserve the right to withdraw or close this vacancy at any time.

To Apply 

If you feel you are a suitable candidate and would like to work for Fylde Coast Womens Aid, please click apply to be redirected to our website to complete your application.

Closing date: 22nd June 2026

Interviews: TBC

We're looking for a kind, compassionate and resilient Support Worker to join our Young people Service in Bracknell. No personal care or experience is required, just the right values.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This is a fixed term contract for 1 year.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by Management staff
* Meet customers regularly for support sessions, providing emotional and practical support
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Develop support plans with customers to identify their goals, ensuring a person centred approach, enabling the customer to establish positive change
* Support customers to take care of their living environment, providing emotional and
* practical support to ensure customers enjoy a high-quality accommodation

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, join in local activities to encourage customer involvement
* Approachable and open to others
* Enjoy working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure
* their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible in work roles
* Open to feedback and good insight into self development

What you'll bring:
Essential:
* Good Listening and Communication skills
* Good organisational skills § Ability to learn and develop within your role
* Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
* Good standard of English and Maths
* Good standard of IT skills

Desirable:
* Experience working in mental health customer group
* Experience of working within supported housing environment
* Experience of working as a support worker or similar role
* Experience of working with multi disciplinary teams

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description