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Top job
International Seafarers' Welfare and Assistance Network, Remote
£40,000 per year pro rata
ISWAN is looking for an experienced Helplines Manager to manage operations and ensure a quality service to seafarers.
Posted 3 days ago
Top job
Closing in 4 days
PACT (Parents and Children Together), Remote
Vice Chair payment rate of £400 per panel, and as a Panel Member payment rate of £200 per panel, plus reasonable expenses incurred.
Posted today
Top job
Imago Community, Multiple Locations (On-site)
£27,007 per annum
Support those who care
Posted today Apply Now
Top job
Muscular Dystrophy UK, London (Hybrid)
£26,000 - £29,500 per year
We're looking for a Helpline and Support Officer to join our team at MDUK
Posted 6 days ago
Closing in 2 days
Brent Irish Advisory Service, Multiple Locations (Hybrid)
£29,000 - £34,000 per year
Posted 4 weeks ago Apply Now
Closing today at 16:09
Dogs Trust, Shrewsbury (On-site)
£25,566 per year
Want to help get tails wagging again? .
Posted 1 week ago
Closing in 3 days
Naturewatch Foundation, Cheltenham (Hybrid)
23000
Campaigns Assistant: Join our award-winning team, where our mission is to prevent animal cruelty and make a positive impact on animals lives
Posted 1 week ago Apply Now
Closing tomorrow
British Veterinary Association Animal Welfare Foundation, London (Hybrid)
£50,536, plus a generous benefits package.
Posted 6 days ago Apply Now
Closing in 2 days
Young Ladies Club, Greater London (Hybrid)
£30,000 per year
Seeking Domestic Abuse Officer to support Black & minoritized women. GOR applies per Equality Act 2010, Schedule 9, Part 1.
Posted 1 week ago
League Against Cruel Sports, Godalming, Surrey (Hybrid)
£45,000 - £50,000 per annum, plus 8% pension contribution
Posted today Apply Now
International Aid for the Protection & Welfare of Animals (IAPWA), Remote
£27,000 - £30,000 per year
Posted 1 week ago Apply Now
Closing in 6 days
Papyrus Prevention of Young Suicide, Remote
£48,226 per annum (SCP 37) progressing by increments to £52,413 per annum (SCP 41)
Area Manager – England South and East (Suicide Prevention)
Posted 2 days ago
Harris Hill Charity Recruitment Specialists, Gloucester (On-site)
up to £75,000
Posted today Apply Now
Closing tomorrow
Inclusion Barnet, Remote
£30,000 per year pro rata, actual £24,000 per year
Do you have lived experience of disability,? Are you a confident Adviser looking to improve your caseworker skills?
Posted 6 days ago Apply Now
Closing in 4 days
Dog Aid Society of Scotland, Currie, Edinburgh (Hybrid)
£55,000 - £60,000 per year
Posted 1 week ago
Page 1 of 29
Remote
£40,000 per year pro rata
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 28 November 2025
Closing date: 19 December 2025 at 13:34
Tags: Customer Service, Operations, Data Analysis, Helpline, Mental Health, Modern Slavery / Human Trafficking, Wellbeing

The client requests no contact from agencies or media sales.