Welfare jobs

Citizens Advice Hounslow is a well-established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high-quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face-to-face, telephone and digital services.

We are looking for an experienced Debt Caseworker to join our team and help meet the growing demand for debt and income‑maximisation advice within our service. In this role, you will guide and empower clients to understand their options, while also taking direct action on behalf of those who are particularly vulnerable. This includes negotiating with creditors to prevent escalation and protect clients from further financial harm.

You will assess each client’s situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. Through practical support and casework, you will take the necessary steps to halt creditor action, prepare accurate financial statements, make repayment offers, and apply strategies to reduce, write off and manage debt effectively. Alongside this, you will provide budgeting guidance to help clients regain control of their finances and build long‑term stability. Your ability to work confidently with third parties—including local authorities, bailiffs, landlords and lenders—will be essential in preventing enforcement action and resolving arrears.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.

For more information about the role please download the Job Description and Person Specification from our website via the Apply button.

Please note: We are unable to respond to applicants who have not been shortlisted.

We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.

We consider applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Prospectus is delighted to be supporting a national financial support charity in the search for a new Head of Income Generation. 

This organisation is a national charity tackling financial insecurity and its structural causes. They support people facing financial hardship to access the resources and opportunities they need to thrive, while working to challenge stigma and change the systems that drive financial insecurity.

The Head of Income Generation is a new, pivotal senior leadership role that will be responsible for the development and delivery of income generation. Overseeing all income streams, including high-value fundraising, public fundraising, and revenue from digital product sales, this role will work towards a multimillion-pound income target. Managing an established and exciting team, this role manage five direct reports and work closely with the new Director of Income and External Affairs. 

To be successful as the Head of Income Generation, this person will be able to demonstrate previous experience of leading an income generation function across both high-value and public fundraising. They will have a proven track record of securing income from various donors, and be able to demonstrate strategic input that has led to income growth. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application please contact Rhiannon Mehta at Prospectus.

If you are interested in applying to this leadership position, please submit your CV and a covering letter in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Public Practice is a small social enterprise that works with the public sector to build capacity and develop placemaking capabilities. As our Recruitment Manager, you will support the delivery of our recruitment activity across various strands of work. The role is split into four key areas of work:

• Use your people and communication skills to build meaningful relationships with prospective clients throughout their journey;
• Use your organisational skills to manage our candidate recruitment, assessment and selection processes, and support occasional event management;
• Use your attention-to-detail to see through matching successful candidates with our placement opportunities to a high and consistent standard; and
• Use your technical confidence and data management skills to support the development and embedding of AI across processes within our recruitment work.

You’ll be managed by the Head of Recruitment and will also work closely with the Programmes team to ensure alignment across recruitment, delivery, and organisational priorities. You will regularly meet with and collaborate with colleagues from across the company.

Responsibilities

Working closely with the Head of Recruitment, you will deliver the below responsibilities:

• Customer Service & Relationship Management (25%)
  Respond to prospective clients at various stages of the sales journey, and progress them through our matching process.
• Business Development Support & Collaboration (15%)
  Support broader proactive business development activities and cross-team collaboration.
• Recruitment and Assessment Management (10%)
  Support the delivery of our bi-annual online assessment process for the Associate Programme. From the initial online application and assessments through to their entry into the candidate pool. 
• Candidate Communications & Engagement (15%)
  Manage communication with our candidate pool, ensuring candidates are informed, engaged and have a positive experience.
• AI & Continuous Improvement (20%)
  Ensure systems and digital tools are used effectively to manage relationships, track activity and support reporting. You will proactively design AI into our workflows and process with the Head of Recruitment.
• Reporting & Performance Support (5%)
  Support the Head of Recruitment with reporting, forecasting and improving outreach effectiveness.

The other 10% of your time will be covered by central business activities, such as planning, team meetings and professional learning and development.

Each team member is given individual quarterly objectives that they are responsible for delivering and reports on these during our weekly team meeting. Your line manager will work with you on setting and achieving these objectives and provide regular one-to-ones to ensure you have what you need to be successful in the role.

Main Purpose of the Role

The Head of Partnerships and Networks provides senior leadership for EHCVS’s partnerships, networks, and income development. Reporting to the CEO, the post-holder strengthens the voice and connectivity of the local voluntary and community sector (VCS) and develops new, sustainable income for the organisation and the wider sector.

The role focuses on growing corporate funding and business partnerships, developing Hounslow Giving (the borough’s place-based giving scheme) in partnership with the Head of Volunteering, and encouraging collaboration and consortium bids across the VCS.

Key Responsibilities

Corporate Funding and Income Development

• Lead the development of corporate funding, sponsorship, and business partnerships to generate sustainable income for EHCVS and the wider sector.

• Build relationships with local businesses, major employers (such as Heathrow), and corporate funders, developing clear cases for support.

• Identify corporate social responsibility (CSR) and community investment opportunities and help diversify income.

Developing Hounslow Giving (Place-Based Giving)

• Work with the Head of Volunteering to develop Hounslow Giving, the borough’s place-based giving scheme, as part of the London Giving network.

• Bring together business, philanthropic, public, and community partners to grow local giving and connect funds to local need.

• Support donation, fundraising, and volunteering routes that engage both individuals and businesses.

Partnerships, Networks and Consortium Development

• Coordinate and facilitate EHCVS networks and forums across both boroughs, encouraging partnerships and collaboration within the VCS.

• Develop consortium bids with VCS partners, brokering relationships to pursue joint funding opportunities.

• Represent EHCVS and the VCS at strategic boards and sector events, and maintain relationships with statutory partners (local authorities, NHS, Integrated Care Board).

Leadership and Team

• Provide senior leadership for partnerships, networks, and income development, contributing to the senior leadership team and deputising for the CEO as required.

• Line manages relevant staff, providing supervision and development support.

Monitoring, Reporting and Governance

• Capture engagement, income, and outcomes, and contribute to internal and funder reporting.

• Ensure activity complies with relevant policies (safeguarding, GDPR, equality and diversity) and with fundraising good practice.

Person Specification

Essential

• Senior experience of developing partnerships, networks, or income in the VCSE, public, or social enterprise sector.

• Proven track record of securing corporate funding, sponsorship, or business partnerships.

• Experience in developing consortium or partnership bids and brokering collaboration.

• Experience of, or strong understanding of, place-based giving, community foundations, or philanthropy.

• Strong relationship-building, facilitation, and communication skills across sectors.

• Experience in managing staff and leading delivery.

• Commitment to the values of the voluntary and community sector and to equality, diversity, and inclusion.

Desirable

• Knowledge of the VCSE and funding environment in Ealing and Hounslow.

• Experience of developing or launching a place-based giving scheme or similar initiative.

• Familiarity with the London Giving network and London Funders.

• Experience working in a local infrastructure or second-tier organisation.

Assistant Philanthropy & Partnerships Officer

Beechcroft House, Vicarage Lane, Curdirdge, Southampton, Hampshire, SO32 2DP (with hybrid working available)

Up to £26,000 gross per annum depending on skills and experience

Permanent, Full Time (35 Hours per week)

 

Closing date:  15 July 2026

Interviews:  23 July 2026 or 03 August 2026

Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties – protecting special places, restoring habitats and inspiring people to act for nature. As part of the UK’s fastest-growing movement for nature’s recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people. 

We are seeking an Assistant Philanthropy & Partnerships Officer to join our cause.

This newly created position is part of the Trust’s investment in fundraising capacity as we strive to raise the income required to fund nature’s recovery and create a wilder Hampshire and Isle of Wight. The postholder will be joining a friendly, vibrant and high-performing team.

What you’ll be doing:

Your role will be to provide support across all aspects of the team’s work, with a particular focus on major donors, legacies, in memory giving, corporate and community fundraising. Reporting to the Senior Philanthropy & Partnerships Manager and working closely with colleagues, you will help to develop and grow income from legacies, major donors and corporates, as well as coordinating our in-memory giving and ensuring community fundraising supporters have the tools and information required to raise funds for the Trust.

You will be expected to undertake tasks including event organisation, admin and data support, stewardship of existing supporters and prospect research.

About you:

You’re a confident communicator and an enthusiastic team player with excellent people skills. You’re capable of producing high-quality work as part of a busy team and helping us to grow our income. You may be an experienced administrator and/or somebody who is keen to further develop a career in fundraising.

Wild About Inclusion!

As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work.  We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.

Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

To be considered for an interview under the Disability Confident Scheme you must:

• Identify as being disabled which under the Equality Act 2010 means a physical or mental impairment which has a substantial*, long term** adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and;

 (*Substantial is more than minor or trivial **Long-term means 12 months or more)

• Set out how you meet all the minimum qualifying criteria set out in the person specification for the post at the application and testing stages. This is a requirement for all candidates, not just those applying under the scheme.

We are happy to discuss the possibilities of hybrid and flexible working

This role will be based at our office in Curdridge, however, we are happy to accommodate a hybrid working routine, and discuss a pattern of work which mutually suits the candidate and the Trust. Traditionally, office hours are Monday to Friday, 9am-5pm with an hour lunch break. We value spending time working in-person to develop strong connections with each other and with our mission, so we although we offer hybrid working, we do not offer full home working within our roles.

We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more.

Location: Hybrid working including home working and Citizens Advice Camden service delivery and outreach locations
Start Date: As soon as possible

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

Role Purpose

The Camden Food Mission is a new service designed to deliver advice in food settings across Camden. This service is a direct response to local food insecurity across the council. It will deliver a floating advice service embedded primarily within food support locations, aiming to reach people who would not otherwise access advice services. The service will focus on stabilising income, managing debt, and reducing reliance on crisis provision.

The project will be delivered through a mix of face-to-face, telephone, and digital channels. Face-to-face appointments will be held in community food locations, with an emphasis on a flexible, visible presence to maximise reach.

We are recruiting a full-time debt adviser to join this project, to work alongside an established and experienced generalist adviser.

Ideally, you will be an experienced money adviser, and able to deliver high quality debt advice and on-going casework to clients. You will be an approved DRO intermediary or be willing to work towards becoming a DRO Intermediary by completing the relevant training. You should also hold the IMA Certificate of Money Advice Practice (CertMAP) or be willing to work towards obtaining this. The CertMAP and DRO Intermediary status are prerequisites to be considered at Senior Level.

Role Profile 

• Provide debt advice and specialist casework that is in-depth and complex and covers the full range of debt advice.
• Work to achievable targets in line with the criteria set by the funder.
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Research and explore options and implications so that clients can make informed decisions. Act for clients where necessary using appropriate communication skills and channels.
• Advise clients who are eligible for a DRO of the possible implications, duties and obligations and complete and submit DRO applications on their behalf.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Liaise with advice partners to set up and deliver advice sessions in community outreach locations as required

To apply, complete our application form and online application process on our website.

Closing deadline for applications is: 9.00am on Monday, 13 July 2026

CVs are not accepted. 

Interview date:w/c 13 July 2026

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Harris Hill is delighted to be partnering with a well-established London charity that supports families facing financial hardship. We are seeking a People Advisor to join their collaborative and values-driven People team, playing a key role in supporting colleagues and managers across the organisation.

This is a flexible opportunity that can be offered on either a part-time or full-time basis (28–35 hours per week), and the organisation is open to discussing working patterns that suit the successful candidate. The role is predominantly home-based, with monthly team meetings in Central London and occasional travel to the charity’s centres across Central London to support colleagues and operational needs.

The position is a highly generalist HR role with broad exposure across the full employee lifecycle. The successful candidate will provide expert advice and guidance to managers and staff, support recruitment and onboarding, manage employee relations cases, oversee probation and contractual changes, maintain accurate HR records and reporting, contribute to learning and development initiatives, support payroll administration, and help ensure policies and procedures remain compliant and effective. Working closely with the Director of People, the postholder will also have the opportunity to contribute to wider People projects across areas such as engagement, wellbeing, inclusion, reward, and organisational development.

We are looking for an approachable and proactive HR professional with strong generalist HR experience and a good understanding of UK employment law, policies and procedures, and HR best practice. You will be confident managing a varied workload, handling employee relations matters, building positive relationships with managers and colleagues, and working both independently and collaboratively. Excellent organisational and communication skills are essential, as is a genuine commitment to supporting people and helping create an inclusive, positive workplace culture. Experience within the charity or wider not-for-profit sector would be welcomed, although candidates from other sectors with relevant HR advisory experience are also encouraged to apply.

For HR professionals looking for a varied role with flexibility, autonomy, and the opportunity to make a meaningful difference within a purpose-driven organisation, this is an excellent opportunity.

To apply, please submit your up-to-date CV by 23:59 on 19 July 2026. A cover letter is not required at this stage. Candidates who are shortlisted will be invited to complete a short application form before progressing to interview.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

An exciting opportunity has arisen for a Medical Admin Clinic Co-Ordinator to join our Medical Team. This role will require the successful candidate to ensure that all internal and external clinics run smoothly, providing doctors and MDT with relevant documentation ensuring that this service is reliable, efficient, timely, accurate and confidential.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

Working closely with the Medical Secretaries & Medical Business & Revalidation Manager you will provide a high quality and professional support to the Medical Team.

· Have excellent communication and organisational skills and manage a varied workload.

· Be forward thinking and flexible approach.

· Have the ability to work under pressure while remaining calm.

· Have a sympathetic and diplomatic telephone manner and maintain confidentiality at all times.

With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.

Interview Dates: Monday 27th or Tuesday 28th July 2026

AI Statement

We recognise the value of AI tools, particularly in supporting individuals who may benefit from assistance with writing. However, applications created mainly by AI can often appear generic and may not fully reflect an applicant’s, skills, knowledge, and experience.

We’d really like to hear from you so please use your own words and personal experiences when completing the application form to give us the best chance of understanding what you can bring to the role.

PLEASE READ CAREFULLY – ‘How to Apply’

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Terms and Conditions

As a charity organisation independent of the NHS, we do not follow Agenda for Change terms and conditions. Consequently, we are unable to take into account NHS incremental dates or continuous service for salary, annual leave, or related entitlements such as absence pay at the point of recruitment. Whilst we do not directly match NHS terms, we offer a competitive salary and a range of staff benefits.

 About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

 Role purpose:

To deliver comprehensive, client-focused debt management advice and supervision

Key responsibilities:

• Manage debt casework with professionalism and care
• Attend weekly outreach sessions and fulfil funder obligations
• Supervise volunteer debt case work and complete a monthly debt IFR
• In conjunction with Case Checkers and Advice Session Supervisors, help monitor the quality of advice given to debt clients and identify where further support is needed
• Contribute to reporting for CAEW and our funders, including FCA and Consumer Duty requirements

Other

• Attend regular meetings of paid staff and volunteers as required
• Ensure that Citizens Advice and the office’s policies in relation to confidentiality, equal opportunities and anti-discrimination are observed and actively promoted
• Abide by Health and Safety policies and procedures and share responsibility for your own safety and that of colleagues, clients, and visitors to the office
• Undertake any other duties as are necessary to ensure the effective delivery and development of the service and which are commensurate with the responsibilities of this post

Person specification

Essential:

1. Accredited (MaPS/Wiseradviser) Debt Case Worker/Specialist

2. A thorough knowledge of benefit and debt management advice gained through working/volunteering at Citizen’s Advice

3. Experience of working to prescribed quality standards

4. Ability to communicate effectively both orally and in writing

5. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment

6. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

7. A flexible approach and the ability and willingness to work as part of a team

8. Ability to monitor and maintain recording systems and procedures, using IT as appropriate

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies

Desired: 

10. Experience of supervising staff or volunteer workers to achieve required standards

11. Approved DRO Intermediary

Staff Benefits

• 6% Employer Pension Contribution
• Employee Assistance Scheme
• Ongoing personal training and development
• A company that is committed to its employees, valuing their knowledge, creativity, and flexibility
• The chance to work with amazing people and a nationally recognised charity

About us

Carers UK is the leading national charity for unpaid carers. The Finance Manager is responsible for the management of the financial accounting functions of the organisation, for the preparation of statutory accounts, regular management reports, the preparation of all tax returns, supporting budget holders and assisting them fulfil their responsibilities, and for compliance with statutory requirements including compliance with tax laws and regulations.
 

About the role

The Finance Manager will work closely with colleagues across the organisation, including the nation offices, supporting and advising, building excellence in standards within the finance office and injecting innovative solutions to the organisation’s financial strategy.
 

About you

We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.

The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis. The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer. 
 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK, we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is Friday 24 July 2026, 5pm.

Carers UK anonymises all applications prior to shortlisting.

Carers UK are actively interviewing as we receive applications. 

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK may carry out online and social media checks before a formal offer is made.

Shannon Trust facilitator - HMP Elmley
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Elmley. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.  
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 
 
This role is a fixed term role until 31st March 2027 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
?Interviews are planned for 4th August 2026, at HMP Elmley

REF-229 378

Location: Gwent and South Wales - Bydd ymyriadau'n cael eu darparu ar draws gwahanol leoliadau yn Ne Cymru.

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes. 

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.

What we are looking for

• Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
• The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• An ability to work sensitively with clients applying trauma-informed strategies
• Impressive IT, relationship-building and communication skills, both verbal and written.

Please note this role requires Enhanced Adult DBS checks.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

This role is Fixed Term until 28/02/2027

Closing date: 31/08/2026

The position is subject to rolling recruitment. Interviews will be conducted once a suitable applicant is identified, after which the vacancy will be closed.

Centre & Volunteer Supervisor (Driving Licence Required) 

Important Note: Only CVs accompanied with a covering letter will be considered. 

Job Description

Report to: Head of Food Distribution and Volunteering

Responsible for: Leading the food distribution service and quality assurance at Hackney Foodbank’s allocated Food Distribution Centres located across the borough of Hackney. This includes ensuring all our visitors have a positive experience when collecting their food parcels and are signposted to other provisions appropriately; being responsible for directing the volunteers, working closely with the Head of Food Distribution and Volunteering, Health and Safety, and promoting best practice at each centre. This role will also involve administrative tasks, organising and carrying out home deliveries for visitors, inputting data on visitors’ journeys accurately into a database, driving the Hackney Giving Van occasionally and regularly driving a Luton van to the various Distribution Centres.

Part-time: 25 hours per week, some evening work is required

Salary: £32,000 per year (pro-rata for 25 hours per week)

Compulsory: Must have a UK manual driving licence

Specific responsibilities:

· Attend Hackney Foodbank’s Food Distribution Centres to ensure each Centre is run in accordance with HFB’s best practice procedures.

· Treat visitors to the Food Distribution Centres with the utmost respect

· Work with volunteers to ensure a safe and efficient setup, including H&S responsibilities

· Manage all volunteers on site delivering services

· Ensure effective data capture and input onto the system

· Work with internal and external stakeholders to ensure relevant and up-to-date signposting partnerships and referral systems are working efficiently

· Confident in responding to telephone and email inquiries from referral agencies and visitors

· Manage system for home deliveries for visitors who have access issues

Person Specification

Essential:

· Knowledge or experience working or volunteering with adults in crisis, understanding the importance of treating people with dignity and compassion

· Knowledge or experience working or volunteering with support services

· Knowledge or experience of coordinating volunteers

· Ability to work in a team

· Ability to keep a calm head in stressful situations

· Organised and able to manage own workload

· Good administrative skills and attention to detail

· Excellent communication skills, in person, on the telephone and in writing

· Ability to absorb information and relay it to a diverse range of individuals

· Competency in Microsoft Office packages (Excel, Outlook, Word)

· Ability to work with people from disadvantaged, marginalised, or socially excluded backgrounds

· Full UK manual driving licence and good driving experience

· Ability to be flexible in terms of working times and duties

Desirable:

· Safeguarding experience

· H&S Certified

· 1stAid Trained

· Fire Marshall Trained

· Experience of driving a Luton van

· Experience of driving an electric vehicle

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.