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Westminster, Greater London (Hybrid)
£24,856 per year
Part-time (22.5 hours per week)
Permanent
Job description
About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
·advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
·user involvement projects that help organisations improve what they offer by listening to people who use their services
·local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
You’ll provide a warm and professional presence and a welcoming space to everyone that contacts The Advocacy Project. You’ll interact regularly with senior managers from local government and the NHS, local councillors, charities, and people in need of our services. Some of those who use our services may be unwell or in desperate need of help. A calm, professional manner is therefore key. You’ll be proactive in finding ways to help people, whether through making a referral to our services or signposting to services provided by other organisations.
Key responsibilities
î Answer calls professionally and in line with our customer service standards
î Manage the info email box ensuring all queries are dealt with in a timely and professional manner.
î Listen to voicemails and take appropriate action
î Refer queries about existing referrals to the appropriate advocate or service manager proactively. Where appropriate chase to ensure that the advocate or manager has continued to work on the case
î Make referrals to our own service using the web form which helps you enter relevant information into our Case Management System
î Maintain a list of services provided by other organisations so that you can signpost people if they need a service that we do not offer
î Upload reports received from external agencies into our Case Management System
î Act with care and attention in line with our data protect and confidentiality policies; you’ll be dealing with sensitive personal data
î Follow a simple flowchart; remain alert to potential safeguarding situations where prompt action needs to be taken to keep people safe
î Call the Duty Advocate and request assistance on complex cases
î Raise potential issues and problems with your manager at the earliest possible opportunity
General responsibilities
î Participate in team meetings and training
î Participate in personal, team and organisational development
î Contribute to monitoring reports
î Keep to our policies, including health & safety, safeguarding and risk regulations
î Work to our mission, vision, and values
î Carry out other projects and tasks as needed
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
î Aligned to our values – voice, rights, and choice
î Calm empathetic professional manner
î Shows professional curiosity – no stone unturned when trying to find the root cause of issues that individuals face
î Proactive and responsive
î Committed to high quality work
î Team player
î Experience of customer care or helplines, including handling telephone calls
î Good knowledge of IT – Microsoft Office and other databases
î Experience of data entry
î Experience of working to customer service standards
Desirable knowledge, experience and qualifications:
î Ideally you have worked in health and social care. Experience of working in consumer organisations such as a utility company would also be beneficial
î Good understanding of advocacy
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
Organisation
The Advocacy Project
View profile
Registered Charity
21 - 50
Registered Charity
21 - 50
We help people speak up and make decisions about their health, wellbeing and social care.
Posted on: 12 June 2026
Closing date: 23 June 2026 at 12:00
Tags: Advocacy, Customer Service, Customer support
The client requests no contact from agencies or media sales.
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London (Hybrid)
c. £100,000 per annum
Full-time
Permanent
Job description
Lead a Movement Advancing Universal Energy Access
Chief Executive Officer - SolarAid
Location: UK - hybrid
Travel: c. 8-10 weeks per year (Africa programmes, partners, global forums)
Salary: ~£100k
Type: Full-time
About SolarAid
SolarAid is an ambitious international charity working to achieve a world where everyone has access to clean, renewable energy. With a strong track record of impact across sub-Saharan Africa, SolarAid has helped transform access to energy through solar solutions that improve lives, livelihoods and the environment.
Today, SolarAid is entering a pivotal new phase. Building on proven delivery models, the organisation is shifting towards systems change - scaling impact through partnerships, influencing markets, and shaping policy to accelerate universal energy access. Alongside this, SolarAid retains active operational programmes in countries such as Malawi and Zambia, ensuring deep, real-world insight informs its work.
This is a rare opportunity to lead an organisation with both credibility on the ground and growing influence at the highest levels.
What You Can Look Forward To
As CEO, you will lead SolarAid through an exciting transition - balancing external influence and internal leadership to unlock its next phase of impact.
You will:
- Shape and Deliver Strategy
Bring clarity, focus and prioritisation to SolarAid's ambitions, ensuring resources are aligned to the highest-impact opportunities - Drive Global Influence
Act as SolarAid's primary ambassador, building credibility with governments, funders, multilaterals and partners - Scale Impact Through Partnerships
Expand and strengthen partnerships to deliver scalable, replicable models across sub-Saharan Africa
Why This Role Matters
- You will lead a mission that is fundamental to human development and climate progress
- SolarAid combines proven delivery with growing global influence
- You will have the opportunity to shape the future of energy access at scale
About You
SolarAid is seeking an experienced, credible and decisive leader - someone equally comfortable representing the organisation externally and leading it internally through change.
Skills and Experience
- Proven senior leadership experience (CEO, Executive Director or equivalent) within international development, social enterprise or a related field
- Experience of programme delivery in sub-Saharan Africa, with a deep understanding of operating contexts
- Demonstrable ability to build credibility and influence with governments, funders, and global partners
- Track record of leading organisations through complexity, change or transition
- Strong strategic judgement, with the ability to prioritise and align ambition with capacity
Highly Desirable:
- Relevant sector expertise - in energy access, climate, or adjacent sectors
Personal Attributes
- Decisive and empowering, able to lead with clarity and confidence
- Credible and articulate ambassador, with presence at senior levels
- Emotionally intelligent, able to build trust and stability in a mission-driven culture
Recruitment Timeline
To ensure equitable access to information and uphold SolarAid's commitment to Equity, Diversity and Inclusion, the charity hosted a Q&A webinar in place of individual informal calls with the Chair/Outgoing CEO.
Application Deadline: 5pm, Monday 22nd June 2026
First Interviews: w/c 6th July 2026
Final Interviews: w/c 13th July
How to Apply
Charity People Ltd is acting as a recruitment agency advisor SolarAid on this appointment. Interested candidates are invited to submit a CV to Senior Appointments at Charity People and request a candidate pack in the first instance. For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala or Tiku van Houtem at Charity People
We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Organisation
Posted on: 12 June 2026
Closing date: 22 June 2026 at 17:00
Job ref: 110057
Tags: Governance / Management
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Brighton (Hybrid)
£65,000 per annum
Full-time
Permanent
Job description
Lead change through music. Shape young lives.
Chief Executive - AudioActive
Location: Sussex (Brighton & Worthing base, with regional travel)
Salary: c. £65,000
Contract: Full-time, permanent
About AudioActive
AudioActive is an ambitious youth music charity using creativity to transform young people's lives. Working across Sussex, they support young people - particularly those facing disadvantage - to build confidence, find their voice and progress into education, employment and the creative industries.
With strong local roots and growing national recognition, AudioActive combine youth work, music culture and evidence-led practice to create lasting social impact.
The Opportunity
AudioActive are seeking a new Chief Executive to lead the organisation into its next phase of impact and growth.
Reporting to the Board, you will set strategic direction, strengthen financial sustainability and lead a values-driven organisation through a period of transition and opportunity. This is a high-impact role combining strategy, cultural leadership, external influence and hands-on organisational leadership.
What You'll Do
- Set direction - lead and deliver a clear, ambitious strategy
- Lead people and culture - foster an inclusive, high-performing and youth-centred organisation
- Drive sustainability - develop income, partnerships and long-term resilience
- Champion safeguarding and inclusion - ensure young people remain safe, heard and at the heart of decisions
- Be our voice - represent AudioActive with funders, partners and across the sector
- Deliver impact - strengthen evidence, learning and outcomes for young people
About You
You are a values-led, emotionally intelligent leader with the credibility and judgement to lead a mission-driven organisation.
You will bring:
- Senior leadership experience with strategic and operational responsibility
- A track record of leading change, growth or organisational development
- Experience of fundraising, business development or income generation
- Strong financial and governance oversight
- The ability to build partnerships and influence at a senior level
- A deep commitment to young people, inclusion and safeguarding
A connection to music, youth or creative sectors is highly valued.
Why Join
- Lead a respected, high-impact organisation at a pivotal moment
- Shape strategy and growth with real autonomy
- Work at the intersection of youth, culture and social change
- Make a tangible difference to young people's lives
Recruitment Timeline:
To ensure equitable access to information and uphold AudioActive's commitment to Equity, Diversity and Inclusion, the charity has hosted a Q&A webinar in place of individual informal calls with the Chair/Outgoing CEO.
Application Deadline: 5pm, Monday 15th June 2026
First Interviews: w/c 6th July 2026
Final Interviews: w/c 13th July
How to Apply
Charity People Ltd is acting as a recruitment agency advisor to AudioActive on this appointment. Interested candidates are invited to submit a CV to Senior Appointments at Charity People and request a candidate pack in the first instance. For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala or Tiku van Houtem or send an email to Senior Appointments at Charity People
We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Safeguarding and Safer Recruitment
Any offer of employment will be made subject to the receipt of satisfactory references and, where relevant, a Disclosure and Barring Service (DBS) check in line with our Safer Recruitment Policy.
AudioActive operates within robust safeguarding standards and procedures. We are fully committed to creating a safe environment for the children, young people and communities we work with. As such, we carry out comprehensive checks on all potential new staff to deter individuals with harmful intentions and reduce the likelihood of unsafe practice.
All staff who work directly with children, young people, or have access to confidential information will be required to complete an enhanced DBS check. In line with the Rehabilitation of Offenders Act 1974, applicants are required to disclose any unspent criminal convictions. Certain roles, particularly those involving work with children and vulnerable people, are exempt from the Act and may require disclosure of all convictions, including those that are spent. This will be clearly outlined in the recruitment materials for such roles.
Organisation
Posted on: 10 June 2026
Closing date: 15 June 2026 at 17:00
Job ref: 110090
Tags: Governance / Management
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