Recovery Space worked to work as part of a team in the provision of a non-clinicalRecovery Space (crisis café) for Mind in Croydon and funded by Croydon Clinical Commissioning Group.The Recovery Space operates in the evenings with people triaged by the Emergency Department of Croydon University Hospital or from the Crisis Assessment Team (CAT). The Space provides a warm and welcoming holding space for those referred. Key responsibilities include:

1. To work as part of a team including Recovery Space staff providing the day-to-day operational delivery of the Crisis service, including 1:1 support for no more than 300 service users per month/10 service users per day
2. To work a spart of a team to meet monthly, quarterly and annual targets against KPIs
3. To promote the highest quality of service by liaising with relatives, carers, and local services including external agencies and other voluntary sector organisations as necessary
4. To promote service users’ views and needs throughout all aspects of the project including follow-up calls for clients and collating satisfaction surveys
5. To facilitate clients to move closer towards volunteering/employment roles

We are looking for passionate and committed candidates with solid experience in the mental health field who are looking to work in a supportive team environment providing holding support to referred clients.

The service is open 365 days per year and involves evening work and some weekend evening work which is arranged on a rota basis with the rest of the team.

Job Title: Community Outreach Worker - Part Time

Salary:£22,358 per annum

Location: Waltham Forest 

This is a part time permanent contract at 30 hours per week.

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Essential Skills or Experience

Methodical and well-organised, you will have significant proven experience of providing direct emotional, practical and welfare support, ideally within a relevant field such as a refuge, women’s advice centre or residential setting. You will be experienced in identifying and responding to the risks to and needs of survivors of domestic violence. With an up-to-date knowledge of relevant civil and criminal legislation, you will have a demonstrable ability to use Microsoft Office and the ability to build and develop supportive relationships with survivors and their children fleeing domestic violence. 

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervison for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: Monday 4th October 2021 at 9:00am.

Interview Date:13th October 2021.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

SUPPORT WORKER, TRANSITIONS SOUTH, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £17,189 - £18,661

Do you want to make a real difference in the lives of vulnerable young people in Nottinghamshire? Do you have a passion for engaging, inspiring and supporting young people to meet their potential and forge a secure future for themselves?

Framework provides supported accommodation across Nottinghamshire to this cohort which includes young people leaving care, and those who have been unaccompanied asylum seeking children.

Taking a lead from support planners and working in partnership with other agencies, support workers will help deliver personal support plans by supporting young people to complete daily tasks, build confidence and learn new life skills on their journey towards independence.
Experience of working in housing and homelessness or similar supportive environments is desirable for the support worker role but is not essential, as training will be provided.  Aptitude and approach is key!

As the full time worker roles ( not weekend roles) will include work across a dispersed setting in Rushcliffe, Broxtowe and Gedling it is desirable (but not essential) that you are able to drive and have a car available for work purposes in which case mileage allowance is available. 

We can offer meetings at the service core (the 24 hours staffed part) for those who are genuinely interested in finding out more.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

SUPPORT WORKER, LINCOLNSHIRE HOUSING RELATED SUPPORT PARTNERSHIP, PERMANENT, 37 HPW, FRWK03 £17,189 - £18,661

Do you want to be able to feel proud of who you work for? 98% of our team said they feel just that, come and join us.

You may want to work with others to help people create a better future for themselves, if so, we have the opportunity for a Support Worker that could be just what you’re looking for. We provide short-term accommodation and support for people who are homeless or at risk of homelessness. If you’ve got some similar experience then that’s great but if not then we’ll give you all the skills, knowledge and qualifications you need. 

We are looking for people who can bring some of these skills and attribute to the team;

• Caring and compassionate

• Want to help others achieve their potential 

• Want to be part of a fast-paced team

• Flexible to work within timescales

• Adaptable to change 

• Some basic IT skills

In exchange we’ll offer you a rich and varied work life where no two days are the same and you can have a genuine positive impact on someone’s life. 

We work in an environment that will stretch you both personally and professionally, all you need to do is bring your natural ability to get on with people, we’ll provide you with the support and space needed to develop in ways you never realised you could. 

Our service users have needs that fall outside of the 9-5 schedule, which mean that if you give us what we need in terms of reliability and commitment, we can often offer you a working pattern that gives you the flexibility to meet the needs that the rest of your life gives you.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

Job Title: Children’s Outreach Worker

Location: Barking and Dagenham

Salary: £27,948per annum

Hours: 37.5 hours per week, 9.00am – 5.30pm Monday – Friday.

Contract Type: Permanent 

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Responsibilities

We are recruiting a Children’s Outreach Worker to provide high quality support to children and mothers who have been affected by any violence against women and children (VAWG), including domestic violence. You will provide non-judgmental emotional and practical support, working with mothers and their children to develop joint support and risk management plans. You will facilitate a coordinated multi agency response with a wide range of statutory and voluntary services, To co locate with local children’s centres and children’s social care to open up pathways to the service and maximise local resources and manage a rolling a caseload of 30 clients and also to deliver group work to women to give them insight into the dynamics of domestic abuse.

Essential Skills or Experience

Methodical and well-organised, you will have significant proven experience of providing direct emotional, practical and welfare support to survivors of VAWG and their children. You will be experienced in identifying and responding to the risks to and needs of women and children affected by VAWG. You will have proven experience of advocating to statutory agencies in a multi-agency setting in order to secure safeguarding outcomes for children affected by violence against women and children. You will have a demonstrable ability to use Microsoft Office, excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervison for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date:  Wednesday 6th October 2021 at 9:00am

Interview Date: Monday 11th October 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Children’s Support Worker (part time)

Salary: £7,326.40 per annum

Location: Warwickshire - Rugby and Nuneaton

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

We are recruiting for a children’s support worker to work across (no.) refuges for those who experience violence against women and girls in location.

We are looking to recruit a female* candidate with experience in working with children and a recognised qualification such as an NNEB, QCF or NVQ level 3.  You will be responsible for organising and providing play activities for children and will work closely with location workers to provide practical information and assistance to women about local services for children, such as play schemes, nursery or schools.

The successful candidate will be able to work as part of a multi-disciplinary team supporting women and children escaping domestic violence and other forms of violence against women and girls.  You will have good communication and team work skills and be able to use your own initiative.  You will show strong organisational and administration skills. 

The ability to build a rapport and trust with children and their mothers is essential in this work. Experience of supporting children and families who have experienced domestic violence or other forms of violence against women and girls is desirable.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 15th October 2021 9:00am 

Interview Date: 20th October 2021 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Our Young Peoples Housing service provides supported housing to a variety of young people who have had very different experiences. This includes those who are homeless, those leaving care, those who are estranged from family and also young people who have difficulties sustaining education, training or employment. We enable people to be more independent through support and housing that suits their needs and is accessible.

About the Role

Hightown Young Peoples Housing Service believe that every young person has the right to a safe home and the support needed to help them become independent / lead positive fulfilling lives.

As a Senior Youth Support Worker, you will be responsible for:

• Assisting the Young Peoples Hostels Manager in managing the day to day running of the scheme.
• Line management for frontline staff as well as holding a caseload of young people with multiple and complex needs.
• Providing leadership and act as a point of contact for the staff team, dealing with enquiries and complex issues that arise daily.
• Providing reassurance, coaching and guidance to staff as well dealing with unforeseen circumstances and situations that concern staff and service users professionally.
• Empowering staff to feel confidence in their role and ensure you are approachable when they need support and guidance.

You will work closely with the Young Peoples Hostels Manager to enhance the quality and development of the scheme overall. You will assist them to provide a quality service and to promote high standards of practice, which is conducive to meeting the needs of the people we support. You will work as part of the team to provide a flexible and person centred service, which adapts and responds to the changing needs and risks of our clients.

We are looking for enthusiastic and caring individuals to join our young peoples housing service in Watford which provides supported accommodation and floating support for young people aged 16-24. This is in an exciting opportunity to join an enthusiastic team who are determined to help young people reach their potential and move towards independent lives.

Were keen to recruit individuals who care about supporting vulnerable young people to achieve their aspirations and goals, as well as understanding, promoting and embracing our values:

• Putting our residents andservice users first
• Treating people withrespect, promoting independence and choice
• Developingpassionateand committed teams
• Beingcost effectivewithout compromising standards or safety

If you share our values and our passion for supporting young people, wed love you to work for us. Supporting young people can often be challenging but incredibly rewarding. Patience, compassion, resilience and creativity will be crucial in this role where you can make a difference to a vulnerable young persons life.

The Benefits

In return for your hard work and commitment, we offer a considerable benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• £23,772 pa for a 37.5hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
• Access to Personal Protective Equipment (PPE) for use at work
• Access to COVID-19 vaccinations
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage

This role requires you to hold a full UK driving licence and have access to your own car.

We are an Equal Opportunities Employer.

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search

Newbarn Ltd is pleased to offer an exciting opportunity for the following post:

SUPPORT WORKER

• 40 hours a week - including evenings and weekends
• Salary £20,500 per annum (full time role)
• Start date October 2021 (flexible)
• Rochdale area – must be able to travel
• PPE provided for all roles
• Internal and external applicants considered

Are you looking for a role where you can make a difference to someone’s life? Do you have experience of working with vulnerable adults with complex needs and requirements? Do you want to help vulnerable people to live fully and enjoy their lives?

As a full/part time support worker, you will assist in the delivery of 1:1 and group support which works toward achieving positive outcomes for our tenants.

We are looking for people who are enthusiastic, great at building relationships, motivated, willing to get stuck in, committed and reliable. The role of a support worker is demanding and you will be working to address complex needs and sometimes challenging behaviour by providing assertive, consistent and enabling support to people with complex mental health problems, Autistic Spectrum Conditions, learning disabilities and substance misuse issues. We deliver service 7 days a week, 24 hours a day.

Essential

• An NVQ Level 2 in Health & Social Care (or equivalent) and / or experience in a relevant field are essential.
• Understanding of professional boundaries
• Basic IT skills using MS Word and a smart phone for electronic notes
• Flexible approach to working – willing and able to work evenings and weekends.

Desirable

• A car driver with a full driving licence and use of a car.

Please apply using the application form, including a personal statement explaining why you feel you have the necessary skills and experience to carry out this demanding role. 

CVs will not be accepted

Closing date 29th September 2021

Interview w/c 4th October

Please note that this full time role will also involve evening and weekend work.

Newbarn Ltd is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.  You will be required to undertake an enhanced DBS check and comply with Safeguarding Adults & Children policies and practices and to provide at least two satisfactory references.

Newbarn Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible internal candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Newbarn Ltd is a signatory to the Mindful Employer Charter.  As an employer we aim to show a positive and enabling attitude to employees and job applicants with mental health issues.  Applicants who have experienced mental health issues will not be discriminated against and disclosure of a mental health problem enables employees and Blue Pits Housing Action to assess and provide the right level of support or adjustment.

Under Section 3 of the Health & Social Care Act (2008) we will require and request references from all previous employment that involved working with Adults and Children.

 

Support Worker

This is an extremely rewarding opportunity to provide support and guidance helping people understand dementia, cope with day-to-day living, prepare for the future with access to relevant services.

Support Worker Responsibilities:

We provide expert guidance and support to people diagnosed with dementia and their carers. Our services offers support to individuals and those around them via face to face, virtually or by phone, letter and email. We adopt a person-centred approach, unique to each person, based upon personal circumstances and support needs.

We offer the opportunity to be involved in Dementia Action Week, promoting the Alzheimer’s Society’s campaigns, raising awareness and fundraising. We make strong working relationships with other organisations to ensure that our service users are represented, and their voices and needs are heard. We identify safeguarding concerns and take appropriate action to protect individuals and ensure that service user’s personal data is confidential.

Support Worker Requirements:

We are looking for two, highly motivated individuals who have an understanding of dementia and the needs of people living with dementia and their carers.

To be successful in this role you will:

• Enjoy working independently and as part of a dedicated, supportive team.
• Be empathetic and non-judgemental in your approach with a commitment to inclusion and equality.
• Have excellent organisational skills and be able to manage your own diary and case load.
• Have good communication skills to build relationships with our service users and represent their needs to statutory and other voluntary agencies. It is desirable that you have had some experience of working with these types of agencies and feel confident in networking.
• Have good IT skills with an ability to use a range of applications including experience of working with databases and recording accurate client records.
• Have a commitment to your continued personal development and learning.
• It is desirable that you have knowledge and experience of Adult and Children Safeguarding, Information Governance policies and procedures and statutory laws such as the Mental Capacity Act.
• The ability to travel independently across the area is essential as you will be working within the community.

If this sound like you and you wish to apply for this role, then we would love to hear from you!

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: Dementia Support Worker
Location: Community Based – Hertfordshire
Contract type: Permanent
Hours: Part Time, 28 hours per week
Salary: £16,290.40 - £17,282.40 - actual per annum (depending on skills and experience)

Closing date: 17 October 2021
Interview date: TBC

You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.

Ref: 103 188

A Christian-based charity working with homeless families in the London Borough of Haringey seeks the following team member with experience of working in a multi-cultural setting and who could be considered a self-starter:

OUTREACH ADVICE WORKER

28 hour post (4 days per week)

NJC scale 24: £30,648 pro rata (includes OLW £1,976)

Purpose of the role: To provide wide-ranging general advice, support and advocacy to homeless families. 

Applicants must have significant experience of working with clients with complex needs.

The ideal person will have:

• Excellent working knowledge of housing law, welfare benefits, migrant rights
• Excellent communication and representation skills
• Experience of managing contracts and quality standards
• Experience of monitoring and service development 
• Ability to speak a community language is desirable

You must be highly motivated and committed to providing a first class service and be able to organise your own workload to deliver advice and support to the highest standards.

The closing date for this post is: 5pm Tuesday 12th October 2021. 

This post is subject to a DBS Check.

SUPPORT PLANNER, TRANSITIONS SOUTH, NOTTINGHAM, PERMANENT, 37 HPW, FRWK06 £19,334 - £21,415

Do you want to make a real difference in the lives of vulnerable young people in Nottinghamshire? Do you have a passion for engaging, inspiring and supporting young people to meet their potential and forge a secure future for themselves?

Framework provides supported accommodation across Nottinghamshire to this cohort which includes young people leaving care, and those who have been unaccompanied asylum seeking children.

Support planners, working in partnership with other agencies take a lead in co-ordinating risk and support plans with the young people, and assign tasks for support workers to deliver personal by supporting young people to complete daily tasks, build confidence and learn new life skills on their journey towards independence.

Experience of working in housing and homelessness or similar supportive environments is desirable, however aptitude and approach is key!

As these roles will include work across a dispersed setting in Rushcliffe, Broxtowe and Gedling it is desirable (but not essential) that you are able to drive and have a car available for work purposes in which case mileage allowance is available. 

We can offer meetings at the service core (the 24 hours staffed part) for those who are genuinely interested in finding out more.

This advert will close as soon as sufficient applications have been received.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

To protect the health & wellbeing of those receiving support from Framework, colleagues and the wider community, any job offer is conditional upon the prospective post-holder having been vaccinated against Covid-19, or agreeing to do so during the first six months in the post, except where such a requirement would be unreasonable in the circumstances.

98% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

NO AGENCIES PLEASE

This employment contract will be three years, with a possible extension.  

Are you interested in working in the community and helping people to maximise their Health and Wellbeing? 

Working as a member of a consortia of local VCS agencies, Enfield Wellbeing network, we work with people to find identify Health and Wellbeing goals and increase health and resilience.  We are looking to recruit an outstanding Heath and Wellbeing Worker to deliver Mind in Enfield and Barnet’s office through managing a caseload of clients, developing and facilitating community activities and lead health awareness sessions.

 This is an interesting role that includes working alongside health and social care professionals, community organisations and members of the public. The successful candidate would be working with people with Mental Health challenges, as well as long term health conditions, social isolation and social care needs. 

 The role includes managing a caseload of referrals, acting as a ‘named person’ for individuals, developing an outcome focused action plan, ensuring the client gets the support /services they need, connecting clients up to buddies and befrienders to help them reach their goals, and ensuring clients are connected to their community while promoting clients to self-manage their health and wellbeing and build resilience. 

If you have worked in information and advice, advocacy, community development, housing, health and social care or Voluntary and Community Sector backgrounds we’d be interested to hear from you. 

Key skills needed: Excellent communicator, good level of computer literacy, and able to successfully engage with a diverse range of stakeholders. Confidence in presenting awareness sessions and ability to facilitate groups and activities around the borough. Experiencing of community development and working with volunteers is desirable

No day is the same when you work with Carers. You must have a desire to help people and be able to do this in an effective, practical and solution focussed way. You will have an acute ability to be supportive, level headed and empathetic. You will manage your own case load, and support your Carers to manage and maintain their health and wellbeing via the range of services we provide, and via other local organisations. Our team has the ability to make a real difference to the lives of Carers. You must be committed to providing equitable and high quality support, and be able to do this in sometimes challenging and emotional situations.

As well as being integral to the delivery of support to Carers, you will support our commitment to raise the awareness and profile of Carers on an area wide level. You will have the opportunity to be involved in outreach activity and the development and delivery of training to Carers, the public and other professionals.

Carers of people with Substance Misuse problems share the rewards and challenges of caring that most other Carers experience, but caring for someone with a substance misuse problem comes with its own unique experiences. Knowledge of substances, addiction, and the effects this can have on the person misusing substances (adults and children), their family and friends and affected others is a must for the successful candidate. You will also benefit from having an understanding of the cycle of change and the recovery agenda.

The right information and support delivered in the right way at the right time can be life changing. You will have the opportunity to develop training and resources to benefit the Carers you support. You will work with Carers one to one and in groups, and develop strong and effective peer to peer support.

Main roles and responsibilities of the post:

• Take referrals from the wider community and colleagues in other local organisations such as We Are With You and GP practices. You will work with Carers to explore their strengths and resources from within their families, networks and communities.

• Deliver a robust registration process for new Carers accessing our services, ensuring you identify their needs and are able to work with the Carer to establish a clear care plan.

• Enable and empower Carers to access appropriate services from the Carers’ Support Service and their local community. You will (by acting on their behalf if necessary) ensure Carers feel supported and help them to access support to meet their needs.

• Key workers provide time limited support when Carers have specific challenges relating to their caring role, so where there is a need, you will add to the case load of Carers you keep in regular contact with.

• Work with Carers and support them to feel empowered to advocate for themselves. You will develop an understanding of what the Carers’ Support Service can provide a Carer and what is the responsibility of other professionals and services when it comes to support for Carers and the people they care for.

• Support Carers to build their resilience by providing quality information, advice, guidance, support and training.

• Facilitate the ANGELS Club, a peer support group for Carers of people with Substance Misuse Problems, and establish strong and effective peer support both within the group and outside of the group.

• Provide information and support via telephone contact and face to face support. You will enable Carers to take control of their lives and support them to achieve the best outcomes for themselves and the person they care for.

• Operate within the principles of empowerment and community development whereby all Carers will be supported to become involved wherever possible, in the development and delivery of plans and services.

• Play a key role in raising awareness and supporting the inclusion of Carers across North East Lincolnshire by conducting community outreach. You will engage with, make contacts and build good working relationships with relevant local organisations (We Are With You, Humberside Police, NAViGO, Victim Support, Womens Refuge, to name a few)

• Deliver Carer Awareness Training to professionals, organisation teams, community groups and facilitate the dissemination of Carers’ Support Service information in key places across North East Lincolnshire.

• Develop a programme of training based on themes including, but not limited to: coping strategies, managing difficult behaviour, substance misuse and addiction awareness and barriers to recovery.

• Be a ‘listening ear’ when Carers just want someone to talk to and to deal with enquiries effectively and sensitively.

• Support Carers to apply for individual Carer grants that support them with their caring role.

• Provide a friendly and efficient service when dealing with Carers at all times.

• Ensure Carers are made to feel welcome when visiting our services, either at the Centre or out in the community.

• Actively find out about services and support available to Carers within the community, keep this knowledge up-to-date and share with Carers and colleagues.

• Research and inform yourself about trends, agendas and issues relating to substance misuse, as these may impact on the challenges the Carers you support face.

• Promote the Carers’ Support Service in order to increase our profile across North East Lincolnshire, which includes talks to local community and support groups.

• Ensure all carer records are up-to-date by recording daily activity, appointments and referrals using a Customer Relationship Management System.

• Work as part of a team to ensure the efficient and professional running of services, and work to the team pledge.

• Take part in the “duty rota” at the Centre and cover (on a rota basis) the out-of-hours telephone support service.

• Be involved with the planning and implementation of activities for Carers Week and Carers Rights Day.

• To monitor and evaluate the quality of the service provided through outcome evaluations and quarterly feedback from Carers.

• Actively engage in the development of the charity and highlight any development opportunities by making the management team aware.

• To adhere to and consistently follow all policies and procedures.

• Undertake any other duties as required.

No day is the same when supporting Carers.

Parent Carers share many of the rewards and challenges of caring that any other Carer would experience, but caring for a child with additional needs comes with its own unique experiences. We are looking for someone with some understanding of the needs of children with special educational needs and disabilities (SEND), and what this can mean for their parents and guardians.

You will be a confident communicator, able to work effectively with both parents and professionals. Some knowledge and experience of Children’s Services and working with schools in North East Lincolnshire is a must for the successful candidate.

You will be a caring and compassionate team player with a practical and solution focused approach to supporting people.

You will recognise the importance of Carers accessing information, advice and support to help them manage their caring role. You will also recognise the value of Carers having a collective voice and the positive impact this can have on the provision of services and support for Parent Carers and their children.

The post holder will provide efficient and effective support to Parent Carers. You will be determined and resilient when supporting and enabling Carers to work with relevant organisations, and navigate their caring role.

You will have a part to play in supporting all Carers, but you will play a key role in ensuring Parent Carers are able to continue caring for their children with additional needs safely and confidently, and that Parent Carers have a voice in North East Lincolnshire.

This post has two key functions:

1. Support Parent Carers as a Parent Carer Key Worker.
2. Grow the Parent Carer voice in North East Lincolnshire via the creation, development and support of an active Parent Carer Forum.

Duties and responsibilities (Key Worker – 22.5 hours per week):

• Take Carer referrals from the wider community and colleagues from schools and children’s services and support them to identify their needs. You will work with Parent Carers to explore their strengths and resources from within their families, networks and communities.

• Enable and empower Parent Carers to access appropriate services from the Carers’ Support Service and their local community. You will ensure Carers feel supported and help them to access support to meet their needs.

• Key workers provide time limited support when Carers have specific challenges relating to their caring role, so where there is a need, you will add to the case load of Parent Carers you keep in regular contact with.

• Work with Parent Carers and support them to feel empowered to advocate for themselves and their child. You will develop an understanding of what the Carers’ Support Service can provide a Parent Carer and what is the responsibility of other professionals and services.

• Support Parent Carers to build their resilience by providing quality information, advice, guidance and support.

• Support Carers to apply for individual Carer grants that support them with their caring role

• Provide information and support via telephone contact and face to face support. You will enable Parent Carers to take control of their lives and support them to achieve the best outcomes for themselves and the person they care for.

• Operate within the principles of empowerment and community development whereby all Carers will be supported to become involved wherever possible, in the development and delivery of plans and services.

• Play a key role in raising awareness and supporting the inclusion of Carers across North East Lincolnshire by conducting community outreach.

• Provide regular telephone contact with a case load of Carers in your identified specialist area (Parent Carers) where the support needed is ongoing for a period of time.

• Act on behalf of Carers where necessary by making telephone calls, writing letters and attending meetings in order for them to access the appropriate services and support.

• Support Carers to navigate social care systems and access community resources in the right way at the right time.

• Work with colleagues to promote support services and signpost appropriately both internally and externally.

• Engage with, make contacts and build good working relationships with schools, children’s centres and children and family services.

• Organise and deliver Carer Awareness training, talk to teams and ensure information and displays are kept up-to-date as part of community outreach.

• Via outreach activity, support communities to be inclusive and responsive to the needs of Carers.

• Develop a network of Carers Champions within the community by providing information, advice and training.

• Maintain a record of outreach using an online database for use by you and the team.

• Actively find out about services and support available to Carers.

• Share information with Carers and colleagues and keep information up to date.

• Support the team to ensure the effective support of Carers.

• Support learning and training activities for Carers at the Carers’ Support Centre and in the Community.

• Be involved in the planning and implementation of activities for Carers Week and Carers Rights Day.

• Actively engage in the development of the charity and highlight any development opportunities by making the management team aware.

• To adhere to and consistently follow all policies and procedures.

• Undertake any other duties as required.

Duties and responsibilities (Parent Forum Coordinator – 7.5 hours per week):

• Be the initial point of contact for Parent Carer Participation in North East Lincolnshire.

• Engage with Parent Carers, with a view to recruiting Parents of Children with SEND on to a new Parent Participation Forum (PPF).

• Work closely with and delegate tasks to ‘Contact’ associates (an organisation that supports Parent Carer engagement), who will support you with the development of a new PPF.

• Work with PPF steering group members to establish Terms of Reference and new work streams.

• Assist the PPF steering group to work with local, regional and national organisations ensuring:
  • PPF members are informed and aware of local, regional and national issues
  • Professionals and key strategic decision makers are aware of the PPF, and view them as a professional group to consult and work with on all matters relating to Parent Carers.
  • PPF members are aware of channels via which they can appropriately question and challenge.

• Seek and promote parent engagement and participation opportunities.

• Manage and maintain the PPF website, social media pages, mailing list and database of members.

• Facilitate engagement and communication between organisations/professionals and the PPF.

• In your support of the PPF, you will appropriately utilise resources, services, support and training opportunities provided by the Carers’ Support Service.

• Provide administration support for the PPF and be directed by its members. You will ensure the Forum has the necessary support, tools and resources to carry out their work and meet their aims and objectives.

• Help ensure the PPF steering group is representative of Parent Carers in North East Lincolnshire by supporting the collection of Parent Carer views and opinions by its members, and facilitate monthly PPF meetings.

• Support and encourage PPF Members to communicate and engage with the Parent Carer population of North East Lincolnshire, and explore effective ways of doing this, including via information and engagement events.

• Manage the PPF’s budget and keep an up-to-date record of members and assets.