Are you committed to improving lives for vulnerable people?  

Age UK Lewisham and Southwark is launching a brand new Social Prescribing service centred around the Emergency Department of University Hospital Lewisham. We're going to support adults (18+) accessing the Emergency Department with their non-medical needs, thereby improving their health and wellbeing while at the same time reducing the pressure on hospital staff.

We are looking for TWO new Link Workers to help people find and use community support, services and activities. This will be through face-to-face appointments in the hospital, home visits, telephone calls and letters. As well as this, you'll be point of contact for the new project across the hospital. We need confident self-starters, able to work in busy enviornments while building good relationships with a variety of professionals.

This will be rewarding role giving you the opportunity to make a real difference. Not only will you directly help the people we support to improve their lives, indirectly you will be doing vital work to ease the pressure on University Hospital Lewisham and free up resources for everyone in the borough. This is a pilot project, so you will also provide valuable input and shape how the service itself is delivered. Further, there will be the opportunity to attend events, forums and meetings to broaden your understanding of Health and Social Care and build experience working in the voluntary sector. You will also be working closely with our other social prescribing projects in the borough, Community Connections and SAIL, strengthening our offer of support in Lewisham.

If you are a good listener, a positive thinker, strong at multi tasking and passionate about supporting people who need it, we want to hear from you.

Please note that this is a pilot project. This post is for six months with possibility of extension.

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AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For full details please download our Recruitment Pack which includes a Job Description and Person Specification. To apply, please ensure you complete the attached Application Form as well as the Equal Opportunities and Criminal Declaration forms.

Closing date for applications – 12pm Monday 9th December

*Interviews will take place on Monday 16th December*

Job details

Working hours: 21-Saturday/Sunday/Monday

Contract: fixed-term until end of March

Job Purpose

• To co-ordinate the Hospital to Home service within Whipps Cross Hospital covering Saturday, Sunday and Mondays.
• To carry out customer assessment of needs as required both on the ward and in the customers own home

Key tasks

• To liaise with Whipps Cross Hospital health and social care professionals to facilitate smooth supported discharge.
• To complete risk assessment prior to commencement of service within the time frame agreed within the service key performance indicators.
• To provide practical and emotional support e.g. shopping, housework and/or befriending as agreed within the care package for a period of up to 6 weeks

Co-Ordination, Operational Management & Service Development

• Support the Senior Project Co-Ordinator to maintain Support Workers 7 day week rota ensuring that cover is arranged in the case of sickness and annual leave.
• Support the Senior Project Co-Ordinator to maintain management cover rota ensuring 7 days a week assessments are available.
• Input into Supervision reviews of Royal London Home & Settle Support Workers performance.
• Ensure patients are referred/signposted to other appropriate support services

Administration

• To maintain organisational database (Charity Log) in respect of the Whipps Cross Hospital to Home service users.
• To update Support Workers rota through organisational database (Charity Log).
• To ensure that the Whipps Cross Hospital to Home mobile phone line is answered promptly.
• To ensure that service leaflets are available within the Emergency Departments and Assessment Unit.

Quality

To be familiar with and to implement Age UK East London’s policies and procedures.

Liasion

To represent Age UK East London and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies

General

• To meet regularly with Project Co-Ordinator for support and supervision.
• To attend team and staff meetings, and other meetings as required
• To undertake any other duties within the competence of the post holder, under the direction of Project Co-Ordinator(s), as may be required from time to time for the smooth running of the service.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults

Experience

• Minimum of 2 years’ experience of working within care setting at a level reflecting the responsibilities of the post.
• Hold NVQ Level 2 Health & Social Care, Care Certificate or equivalent.
• Experience of carrying out assessments within a hospital/care environment.

Knowledge & Understanding

• Knowledge of Care Quality Commission essential standards. 
• Understanding of NHS discharge procedures
• Understanding of legislation concerned with social care provision
• Understanding the needs of older people

Skills/Attributes

• Excellent communication skills written and verbal.
• Excellent administrative and IT skills.
• Excellent planning and organisational skills.
• Excellent ability to cope under pressure

Additional Requirements

• This post is subject to an enhanced check through the disclosure and barring service. 
• This post is based from Whipps Cross Hospital for patients resident of Waltham Forest, Redbridge, Newham and Essex.
• The post holder will work with standard office server based computer system.  Training will be made available through Whipps Cross Hospital.

Men’s Outreach Worker (21 hours per week) (3 days per week)

S01 23-25 £31,434 to £32,577 pa  pro rata for 21 hpw. (Fixed term Dec 2020)

Closing date: 9am Tuesday 10th December 2019 - Interviews: Monday 16th December 2019

“Please note we require a Male Outreach Worker due to a genuine occupational requirement for the persons we are supporting. This position is therefore exempt under schedule 9, part 1,  paragraph 1 of the Equality Act 2010”

Ageing Better Camden is looking for a male Outreach Worker to contribute to a new Outreach project with the ABC Outreach Service, to trial innovative approaches to reaching, initiating contact and engaging with significant numbers of older men across Camden.  A key focus of the role will be to build knowledge of and test and learn approaches to creating and bringing isolated older men together through informal male social hubs such as pubs, cafes, and gyms. The Outreach Worker will proactively search for isolated men out in their communities via street outreach, door knocking, visiting pubs, bookmakers and gyms. They will seek opportunities to link isolated men to social opportunities, formal activities and informal social hubs working alongside the Outreach team and ABC delivery partners to make this happen.  They will have excellent communication skills, a genuine interest in people and a commitment to reduce social isolation for older people.

SUPPORT WORKER, ON TRACK LINCOLN EMERGENCY, FRWK03 £16,296 - £17,811 FTE, PERMANENT, 37 HPW

On Track Lincoln is a supported accommodation service for single, homeless men and women who are over 18. We provide a short stay, emergency and non-emergency accommodation service. The emergency accommodation aspect of the services is covered by staff 24 hours a day.

The successful applicant will be expected to provide support to the residents as identified on their individual support plans. The aim is to address their housing needs and work in partnership with health, housing & probation services to prepare the resident to move on to sustain their own accommodation.

You will have experience of working with vulnerable people, including some knowledge of people affected by substance misuse, history of offending, family and domestic abuse issues, and people with mental health support needs.

The successful applicant will:

·  Be enthusiastic, motivated and able to communicate in an empathic way with people who may present challenging support needs and behaviours

·  Have a good understanding of the needs of vulnerable people

·  Have excellent time management and organizational skills

·  Recognise the need to be responsive and adaptable to the needs of the service delivery and service users

·  Experience using a computer, inputting and up-dating information electronically and in written form

·  Have an ability to work with empathy and creativity in order to encourage people to work towards independence

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE.

The purpose of this post is to be a key member of staff delivering the NightLight Mental Health Crisis Service, taking part in a staff rota covering 7 days per week.

Job Title: NightLight Crisis Support Worker
Salary Grade: £20,000 per annum incl. Outer London Weighting (OLW)
Responsible to: NightLight Coordinator
No. of Hours: Full time or part time
Main Base/s: Watford/ Ware/ Hemel Hempstead/ Bishops Stortford/ Borehamwood

Key Responsibilities

• To play an integral role in instilling HMN’s values through the NightLight Mental Health Crisis Service.
• To play a key part in the development and delivery of quality crisis support services.
• To work with the NightLight Team Leader to generate new approaches to crisis support services in line with identified need.
• To ensure service user involvement and a person centred approach are embedded within own working practice.
• To provide a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• To promote people’s rights and responsibilities
• To ensure the delivery of quality services at all times.

Service Objectives

The objectives of Hertfordshire Mind Network’s NightLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To provide support to clients accessing all elements of the NightLight provision e.g. crisis house, visits to the centre, telephone helpline and the crisis cafés.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

Closing date for receipt of applications is Tuesday 17th December 2019 by 5pm

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to the Herts Mind Network website where having read the attached job description you can submit your CV and a supporting statement outlining why you are suitable for the role. 

An approved Enhanced DBS check is required for this post

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

Children’s Support Worker
Location: Greenwich
£23,818 - £26,464 per annum 
Benefits: 27 days’ holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more

Our team in Greenwich is looking for an enthusiastic and passionate Children’s Support Worker to join them. The main purpose of this role is to develop and provide a support service to children in the refuge who have been adversely affected by domestic abuse. In this role, you will work together with colleagues, volunteers and other agencies to provide the most effective service for children, young people and families.
 
H4W have been providing support to the women and children of Greenwich for over 40 years. We provide somewhere safe for the women/children to live free from abuse, we advocate on their behalf and provide support at the time when they need it most: to enable them to move forward and build a new life.

This is an opportunity to join a passionate, hardworking and close-knit team who are committed to putting an end to domestic and sexual abuse
 
This role is a 3-year fixed-term contract.
 
Key responsibilities:

- Undertake assessments of children coming into the service and develop risk and support plans using an evidence-based approach to achieve positive measurable outcomes
- Act as an advocate for children within the service in dealings with statutory and non-statutory agencies, preparing reports and attending case conferences and court where necessary
- Organise and facilitate groups and recreational activities as appropriate
- Follow and apply Safeguarding and Child Protection procedures and have full regard to relevant legislation
- To help mothers and children to access professional advice services to enable their self sufficiency
- Encourage positive parenting through positive role modelling and encouraging involvement in activities and parenting groups
 
To be successful in this job, you will require:

- Experience in a similar role OR the enthusiasm and attitude required if you are newly qualified
- A working knowledge and understanding of welfare benefits, safeguarding children and adults, child protection, social and voluntary services approaches/involvement
- Knowledge of undertaking individual assessments including risk assessments and developing and delivering support plans
- Ability to build effective, professional working relationships, both internally and externally whilst valuing diversity
 
Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face. As a charity and a registered housing association, we are proud to have housed London’s women for 80 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

This post is subject to an enhanced DBS check and open to women only. (Exempt under the Equality Act 2010 Schedule 9, Part 1).

Closing date: 8th December 2019

To apply for the role of Children’s Support Worker, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Other organisations may call this role Support Worker, Domestic Violence Support Worker, Care Worker, Social Care Worker, or Care Co-ordinator. 

Working hours: 37.5 hours per week

The purpose of this post is to be a key member of staff delivering the DayLight Mental Health Crisis Service, complimenting our out of hours NightLight provision.

Job Title: DayLight Worker
Salary: £21,720 FTE per annum incl. Outer London Weighting (OLW)
Responsible to: Services Manager
No. of Hours: 37.5 hours per week
Base: East Hertfordshire

The objectives of Hertfordshire Mind Network’s DayLight Mental Health Crisis Service are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

You will be line managed by the NightLight Team Leader for Hertfordshire Mind Network but will manage your own workload, prioritising tasks and working on your own initiative.

Key Responsibilities

• To play an integral role in instilling HMN’s values through the DayLight Mental Health Crisis Service.
• To provide short-term crisis resolution support to clients who are in crisis and experiencing emotional distress.
• To provide a prompt, effective response to anyone experiencing a mental health crisis and/or emotional distress during normal daytime opening hours when NightLight isn’t operational.
• To play a key part in the development and delivery of quality crisis support services.
• To provide consistent and clear line management and leadership to a diverse team.
• To work with the NightLight Team Leader to generate new approaches to crisis support services in line with identified need.
• To provide rapid response, short-term crisis resolution support to clients who are in crisis and experiencing emotional distress. This may include emotional support, advice and information, crisis resolution, problem solving, housing related support, support with benefit applications etc.).
• To facilitate a clear and easily accessible pathway into NightLight for individuals who present in crisis or are at risk of experiencing a crisis.
• To provide a prompt, effective response to anyone experiencing a mental health crisis and/or emotional distress during normal daytime opening hours when NightLight isn’t operational.
• Support service users who may have become reliant on the helpline, online messaging and/or visits to the centres and overnight stays, helping them to improve their coping strategies and to access other services and resources within their local community. This function will be supported by the peer support provision.
• To accept referrals from HPFT for individuals who are experiencing a crisis but do not need access to specialist clinical support.  If clinical input is required, the relevant teams will be contacted, assessment arranged and the client accompanied to access appropriate support.
• Ensure the delivery of quality services at all times.

Closing date for receipt of applications is Tuesday 17th December 2019 by 5pm.
We will close the advert prior to this date if we receive sufficient applications.

TO APPLY AND FOR MORE INFORMATION:

If you would like to apply for this position, please read the attached job description and click the apply button and attach your CV and covering letter, it will be sent automatically to us.

An approved Enhanced DBS check is required for this post.

Hertfordshire Mind Network is an Equal Opportunity and Mindful Employer.

No agencies please.

SUPPORT PLANNER, TEENAGE PARENT SERVICE, NOTTINGHAM, PERMANENT, 37 HPW, FRWK06 £18,476 - £20,531

Sunrise House provides accommodation and housing related support for young women aged 16 to 19 who are pregnant or who have young children.

The accommodation is situated in self-contained flats in Nottingham. Residents are expected to participate in support planning to boost their skills and confidence and engage in a resettlement programme.

Staffs assist service users in finding appropriate move-on accommodation and equipping them with the skills needed for independent living.

We are looking for reliable and enthusiastic candidates with an understanding of safeguarding and a desire to work with vulnerable young women and children. Experience of working in an accommodation setting or similar environment is not necessary but preferable.

 The main functions of these roles are;

• To build the skills and confidence of service users to empower them in maximising their independence, including parenting skills.

• To contribute to the achievement of contractual service obligations

• To work in partnership with key stakeholders

• To take responsibility for the welfare of the service users and childrenon site

• To assist service users in moving on into settled accommodation

The role will require you to work weekends Saturday and Sunday shifts on a rota. The role requires a degree of flexibility in relation to working hours.

This role is open to women only and Framework considers this a genuine occupational requirement under the Equality Act 2010.

For more information please contact: Marie Jackson

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE.

SUPPORT PLANNER, NEW ALBION, NOTTINGHAM, FRWK06 £18,476 - £20,531 FTE, PERMANENT, 37 HPW (MIX OF EARLY 8:00-4:00, LATE 1:30 – 9:30 AND WEEEKNDS)

The New Albion is an emergency hostel based in Nottingham City for single people and couples aged 16 years and above who have been deemed to be in Priority Need by Nottingham City Council.  The service is made up of 24 self -contained units and is staffed 24 hours a day by support workers.

The aim of the service is to provide a safe secure environment for our residents and work with them to achieve goals identified in their support plan before they move on to more permanent accommodation.

We are looking for reliable and self-motivated candidates who have experience of working within an accommodation based service. An understanding of the issues facing people affected by homelessness, and an awareness of the support needs the client group presents with is essential. You will be preparing documented support plans to help service users achieve objectives.

 The main functions of this role will be;

• To build the skills of service users to empower them to maximise their independence

• To contribute to the achievement of contractual service obligations

• To work in partnership to maximise service delivery

• To assess individual service user’s skills and needs and to work positively with risk

• To prepare documented assessments and support plans with service users

• To support service users to engage with the move on process

• As a member of the team to engage with the management of the building

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

CVs will not be accepted

NO AGENCIES PLEASE

SUPPORT WORKER, TRANSITIONS SOUTH, NOTTINGHAM, FRWK03 £16,296 - £17,811 FTE, PERMANENT, 37 HPW

Framework is excited to be offering supported accommodation in the county of Nottinghamshire for young people aged 16-21yrs, who are homeless or vulnerably housed. 

We aim to move young people to independent living after a short stay at these services by supporting them to make positive choices and inspiring them to be the best that they can be.

We are looking for candidates who can communicate with people in a friendly and welcoming manner. You will need to be reliable and enthusiastic with an expectation you will be dealing with people in a busy, often challenging service environment.  Taking a lead from support planners, support workers will help deliver personal support plans by supporting young people to complete daily tasks and learn new life skills on their journey towards independence. 

Experience of working in housing and homelessness or similar supportive environments is desirable for the support worker role.

As these roles will include work across a very dispersed setting across Rushcliffe, Broxtowe and Gedling it is desirable that you can drive and have a car available for work purposes, with business insurance.  Mileage allowance is available.

The aim of these roles is:

1. To ensure that service users and the building are safe and secure through regular checks and monitoring

2. To build the skills, confidence and aspirations of service users through empowerment and positive contact with them. 

3. To enable people to move on and resettle from the service in a timely and appropriate way.

4. To contribute to the aims of the service

5. To work in partnership with other agencies to maximise service delivery

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE.

12 - 30 hours per week - 6 hours per day, 9.30am - 4.30pm
Permanent
£19,201 pro rata / £10.55 per hour plus 3% pension
25 days annual leave per year pro rata (increasing by one day per year until you reach a maximum of 30)
Closing date: Tuesday 10th December 2019 at midnight
Interview date: Tuesday 17th December 2019

The role

You will work across our Independent Living, Basic Skills and Digital Skills projects to support our students (adults with learning disabilities and/or autism), to achieve their goals. You’ll:

• Support the delivery of sessions
• Provide 1-1 support to students to ensure full inclusivity and enjoyment by everyone
• Enable students to develop their skills, be able to better manage new or challenging social situations and live healthier and more fulfilled lives
• Provide pastoral wellbeing support to students
• Do some basic administration support to our tutors and the wellbeing team

Who we are looking for

Our ideal candidate would:

• Have experience of working within a social care, health or support worker role, with adults with learning disabilities and autism
• Have a strong commitment to the inclusion of disabled people in all aspects of life
• Be an energetic people person, be able to follow instructions whilst being able to use initiative to problem solve and think on your feet
• Be patient, supportive and empowering
• Excellent verbal and written communication skills

About us

At Share, we’re passionate about supporting disabled people to set their own goals for learning and life, and then helping them to achieve their aspirations. We offer a range of training, employment, personal development, and leisure opportunities. Enabling people to be more independent and self-directed, able to make informed choices, healthier and more resilient, and fully socially included is at the heart of our work. We recently won the prestigious award of Employer of the Year at Wandsworth Business Awards 2019. We also hold the Investors in People accreditation and we are accredited by the National Autistic Society.

You can download the full Job Description and Person Specification from Charity Job or from our website.

How to apply:

Please complete our application form and equal opportunites form and return both by Tuesday 10th December 2019.  Interviews will take place on Tuesday 17th December 2019.

No Experience needed we will teach you!

Do you enjoy leisure activities and meals out as part of your job?

Are you a friendly, caring, team-player?

If so, we are looking for new and experienced Support Workers to help our clients lead fulfilling lives and in turn, enjoy a rewarding career. 

REACH Ltd provides care and rehabilitation for adults with learning disabilities in homes across Berkshire and Buckinghamshire.  We are passionate about delivering high quality care in a safe and comfortable yet stimulating environment.

You will be key in delivering outstanding care and development for each person according to their individual needs and to provide a home to create an environment, which ensures that the house is regarded as a place where valued people live and they are living together on the positive basis of their abilities rather than their disabilities.

Teamwork is essential to plan, lead, monitor and deliver daily activities in accordance with individual care plans, under the supervision and guidance.  You will help our clients to enjoy their favourite activities and socialise with family, friends and the local community.

In return you will enjoy:

• Competitive salary of up to £17,000 per annum, plus on-call duties
• Plenty overtime opportunities
• 28 days paid holiday
• Free meals whilst at work
• Public holiday pay enhancements
• Discounted Gym membership and cinema tickets
• Discounts at major retailers and many other perks
• Dedicated support 24/7 for your wellbeing
• Workplace pension scheme
• Flexibility - day and night shifts available
• Free parking
• Quality training and promotions (80% of our managers started as Support Workers)
• ‘Refer a Friend’ scheme with financial rewards
• Learn new skills and grow with us
• Management positions available.

SUPPORT WORKER, MOVING FORWARD, NEWARK, PERMANENT, FRWK03 £16,296 - £17,811 FTE, 37HPW

Moving Forward is a floating support service for people with mental health problems based at the Exchange in Newark and covers the north of Nottinghamshire County.

We are a floating support service working in partnership with local mental health teams. You should have a good working knowledge of the support needs of people with mental health problems living independently in their own home.

You will deliver individual support plans to people to help them achieve their goals, and help review their progress and achievements. You will be expected to work effectively within a small team, carry own caseload and support your colleagues. You will be expected to have a good working knowledge of the needs of people struggling with their mental health, benefits, housing law, debt support and any other issues related to the person’s ability to live independently.

The post holder will benefit from AGILE working arrangements that allow flexibility around working. You will have experience of writing up and recording support notes and must have a current driving licence and access to a car.

For more information please contact: Pauline Jones

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

CVs will not be accepted

NO AGENCIES PLEASE

Bank Worker

Aim of the role:      To support and empower our customers to increase their life skills

Salary:                     £10.51-£12.67 per hour depending on the role covered

Location:              Various services located across London (Croydon, Kensington and Chelsea, Bromley, Stockwell)

Hours:                     Ad-hoc – shift cover as and when required; typically 7.5 hours shifts

About the Role

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Plan what they want to achieve and take appropriate action
• Take part in activities and opportunities that generate aspiration and confidence
   

You will act as the link between the people we work with and a range of local authority, community and voluntary sector providers.

About You

As well as having experience of working with vulnerable people, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You will work as part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach. You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

____________________________________________________________________________________________

Bank worker

Role profile

Job title:  Bank worker

Department:  Operations

Reports to:  Team Manager or Team Leader

Location:  Various locations across London

Hours:  Ad-hoc – shift cover as and when required

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

You will act as the link between the people we work with and a range of local authority and community and voluntary sector providers.

What to expect

Bank Workers will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.

We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

We provide training to enable you to do your work and build your capabilities. 

Bank work in our services is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

Job description

Overall aim

To work alongside the permanent staff team to support and empower our customers to increase their life skills, self management and confidence to successfully sustain independent living.

Key responsibilities

Support our customers

• Work alongside colleagues to assess customer needs and risks and achieve support plan goals.
• Actively promote customer involvement at all time.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Support colleagues in planning and delivering a range of customer activities and workshops.
• Ensure customers can thrive and achieve their potential.
• Encourage and support customers to raise complaints, comments and suggestions.

Housing Management

• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive at all times to customers’ concerns and requests for information.
• Support and advising customers on any matters relating to their occupancy agreements.
• Respond in a decisive and proactive manner to customer and neighbour complaints.
• Report repairs and maintenance in accordance with policy and procedure.
• Support colleagues to remove items and make rooms ready for new occupants, where required, and processing referrals to all voids.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment
• Be fully aware of, and working within, Health and Safety legislation
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies

Administration

• Keep accurate records, including logbooks, service user files, monitoring information etc.
• Provide written reports and information as requested.
• Maintain clear and concise records of all key working sessions.
• Be aware of, and adhering to, all relevant operational and financial procedures.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, team meetings and all training provided as and when required.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Working across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Evolve Bank Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve’s employees must also be aware of, and adhere to, all Evolve’s policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

 Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

 Skills and abilities

• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to database