Senior Support Worker

Location: Camden, North London

Salary: £21,875.88 per annum

Hours of Work: 37 hours per week

Senior Support Worker Responsibilities:

* Offer person centred support to service users in line with their individual and cultural preferences, day to day and long-term needs; including but not limited to social and leisure activities, health needs and appointments, personal care and domestic duties.
* Ensure that service users are involved in day-to-day and long-term decision making - 'no decision about me, without me'
* Work collaboratively with fellow staff, family carers and relevant external agencies, including other professionals involved in supporting service users.
* Participate in the implementation of agreed individual plans for service users, which may include structured teaching of skills.
* Adhere to safeguarding procedures and remain vigilant for signs of abuse, taking immediate action and reporting all issues of concern with the line manager.
* Act as a keyworker to individual service users.
* Support service users in the organisation of their regular Person-Centred Planning meetings.
* To seek and assess referrals when vacancies arise and support with needs assessments.
* Supporting Management
* To act as a point of contact in the Project Manager's absence.
* Keep accurate and up to date records and reports in relation to service users, in line with the systems and procedures in place at the project.
* Be actively involved in shortlisting and staff selection panels.
* Ensure that Health & Safety and any other relevant standards are adhered to.
* Participate in regular staff and service user meetings.
* Take responsibility for shift leading as and when needed.

Senior Support Worker Requirements:

* Willing and able to offer physical support to service users, including moving and handling safely
* Flexible and able to carry out a variety of shifts throughout the week, including evenings, weekends and bank holidays
* Understanding of health and safety issues as they affect service users
* Understanding of person-centred values and self-directed support
* Awareness of issues affecting people with learning disabilities and/or Autism
* Understanding of and sensitivity to the discrimination experienced by members of vulnerable and/or minority groups
* Knowledge and awareness of relevant legislation, current and forthcoming issues relating to services for people with learning disabilities and/or Autism (Desirable)
* Experience of working with people with learning disabilities and/or Autism, or with another vulnerable client group
* Experience of working in a supervisory role involving staff management (Desirable)
* Experience of working with people from varied social and cultural backgrounds (Desirable)
* Strong interpersonal skills, able to communicate and collaborate effectively with a range of people
* IT proficient, with the ability to confidently use a range of computer software (i.e. Office and others), or willing to develop IT skills for the purposes of the role
* Ability to organise own and others' workloads effectively
* Able to work on own initiative, proactively resolving issues
* Strong self-reflective skills, able to take learning from situations
* Sufficient numeracy skills to confidently manage a budget (Desirable)
* Able to maintain professional boundaries and handle confidential information appropriately
* Committed to concepts of equal opportunity, diversity and inclusion
* Committed to enabling choice, independence and wellbeing of people with learning disabilities and/or Autism

If you think that you are suitable for this Senior Support Worker role, please apply now!

Centre 404 is committed to safeguarding and promoting the welfare of vulnerable individuals, and we are looking to recruit people who share these values.

Due to expansion, opportunities have arisen to join our team of passionate and dedicated Interventions workers to work alondside our experienced and established team. The posts will play a key role in delivering The Jenkins Centre programme accross Leicester, Leicestershire and Rutland.

Currently our programme is being delivered online due to COVID 19 restrictions, however once safe to do so face to face delivery of the programme will recommence and there will be a requirement to deliver from our city office base and accross the county.

1 x  Interventions Worker (Male 37 hours pw)

1 x Intervention Worker (Female 37 hours pw)

1 x Interventions Worker (18.5 hours pw)

The successful candidates will have experience in delivering frontline services, group work, and be passionate about working with service users to change their behaviour. Evening work is required.

Please Note: This post is subject to an Enhanced DBS check. Although not essential, we are seeking to recruit at least 1 candidate who is fluent in speaking an additional language for these roles.

SUPPORT PLANNER, COMPLEX NEEDS SERVICE, LINCOLN, FRWK06 £19,095 - £21,150, PERMANENT, 37 HPW

The Complex Needs service is based at Corner House in Lincoln City. The service will provide accommodation, targeting rough sleepers who present with multiple and complex needs, supporting those with a combination of homelessness, drug and/or alcohol misuse, mental health issues and/or challenging behaviour and offending.

  The aim of the service is to:

• reduce the level of rough sleeping by providing suitable accommodation

• improve the physical and mental health of rough sleepers by enabling access to health services including mental health and drug and alcohol treatment

• reduce the cost to health services by supporting the appropriate use of health pathways and preventing the need for high cost crisis interventions

• reducing the level of crime and anti-social behaviour including begging and street drinking by supporting rough sleepers to access benefits and positive alternatives to negative street based lifestyles

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE

Malachi

Malachi is an innovative specialist therapeutic family support service, established for over 30 years. We offer a diverse range of services to children and families in over 300 schools and other community settings. Our team of 60 dedicated staff work with the most vulnerable children and families and whilst it may be a challenging profession the rewards in seeing a family make lasting change really are wonderful.

The opportunity

The role is centred around assisting families, with the aim of enabling, achieving and maintaining outcomes to best support them. The Family Support Worker will manage a caseload and meet with families on a regular basis to provide a package of support interventions to meet the families targeted needs.

The role requires travel to sites, therefore driving is an essential part of the role. It is essential that candidates have a full driving licence and use of their own vehicle.

The working pattern for this role is Monday to Friday, 08.30 – 17.00.

Key work activities

• Work directly with children and their families in Schools and community settings, offering the right support at the right time.
• Implementing, monitoring and reviewing family support intervention plans to help strengthen family resilience.
• Proactively engage and support children and families to strengthen and improve their outcomes, develop their resilience and reduce dependency on external specialist services.
• Deliver a ‘solution-focussed’ approach, whilst maintaining focus on the safety and wellbeing of the family.
• Work with parents directly, to uncover underlying issues and enable them to gain and maintain independence and control over all aspects of their lives.
• Ensure that all children, young people and adults are adequately protected in line with Safeguarding Children and Adult Board reporting procedures.
• Liaise with teachers, other relevant professionals, social services and external agencies where appropriate.
• Write-up electronic records and assessments.
• Attend relevant meetings and training in accordance with your role.
• Undertake any other such duties that are required within your role.

What credentials are we ideally looking for?

• Level 3 in Counselling or other therapeutic qualification.
• A good standard of education including GCSE’s in English and Maths (or equivalent).
• Safeguarding and child protection awareness.
• Previous demonstrable experience of working directly with children on both a one-to-one and group/family basis.
• Confident in positively influencing family situations.
• Experience in completing an assessment tool, for example, outcome stars or Early help assessments.
• An understanding and knowledge of child development and attachment.
• Prior experience of communicating effectively with children and families, external agencies and other relevant professionals.
• Ability to update a case tracker system.
• IT proficiency
• Attention to detail, with the ability to accurately produce high quality concise reports and session notes.
• Ability to prioritise, demonstrating first class organisational skills and time management skills.
• Able to work on own initiative and as a member of a wider team.
• Ability to maintain a professional distance whilst fostering close working partnerships.

Benefits

• 45 days annual leave (including bank holidays)
• Contributory Pension Scheme
• Employee Assistance Programme
• 24-Hour Doctorline
• Retail discount scheme
• Voluntary Health Cashplan
• Flexible working
• Laptop & phone

Would you like to apply?

Malachi are committed to safeguarding and supporting the welfare of children and their families, and we expect all our staff to share in this commitment. We adopt a safer recruitment process to best support this commitment. The post is subject to a range of pre-employment checks, including an enhanced Disclosure and Barring Service check for the successful candidate.

"We are an equal opportunities employer and welcome CV's from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity."

The closing date for applications is 29 November 2020. 

The selection process will consist of an initial psychometric test & pre-screen, as well as a two stage interview (observation exercise and panel interview). You will also be required to attend a full weeks induction, running from Monday to Friday, please ensure that you can commit to this.

Malachi would encourage candidates to submit their CVas early as possible, as we do reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

While we would like to contact all our candidates, unfortunately, this is not possible so if you have not heard from us a week after the closing date, your application has been unsuccessful.

(Strictly No Agencies).

SUPPORT WORKER, CORE PLUS, NOTTINGHAMSHIRE, PERMANENT, 37HPW (TO COVER SHIFTS FROM 8AM - 4PM & 2PM – 10PM), FRWK03 £16,915 - £18,430 FTE

This is an exciting opportunity for experienced staff who want to support young people to overcome barriers preventing independence.  Experience within a supported housing setting with young people or youth work will be looked upon favourably.  We want to develop a team of staff that rely on each other, work in a consistent way and have the skills necessary to be able to soak up challenging behaviour and routinely de-escalate situations involving young people who may have an offending history.

Successful applicants will have an awareness of trauma informed care and will demonstrate an understanding of young people by the way in which they respond to behaviour and contribute to a psychologically informed environment. 

The service will accommodate four young people who are likely to be looked after or will have experienced a care background and we aim to develop existing skills that will enable them to move into other shared accommodation.  The work will be intensive and rewarding, however the well- being and resilience of staff will be supported by FHA.  Building rapport with the young people and offering activities to keep them occupied will be a large part of the role.

Liaising in a professional way with social workers, leaving care workers and youth justice workers is key.  The service will be fast paced and with a high level of accountability.  Some experience of report writing is desirable.

For more information please contact: Claire Windebank

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

The post will connect both local people and the local groups who are interested in improving the health of their community by working through the Thames Ward Locality Board to jointly create health programmes with LBBD Public Health, social care and lifestyle teams; NHS clinical commissioning groups (CCGs), primary care networks (PCNs) and local provider trusts (including BHRUT and NELFT); and the community and voluntary sector (including local groups and regional / national organisations).

The postholder will support and enable the mobilisation, development and implementation of the project. They will play a catalysing role, helping to deepen and embed the emerging model of care, working alongside residents, community groups, commissioners and health professionals

SUPPORT WORKER, EDWIN HOUSE IPDU, NOTTINGHAM, PERMANENT, 37 HPW, FRWK03 £16,915 - £18,840

SUPPORT WORKER REQUIRED FOR NEW AND EXCITING SUBSTANCE MISUSE SERVICE IN NOTTINGHAM

Framework Housing Association is the lead provider of drug and alcohol treatment within Nottingham City and is excited to be able to offer this unique opportunity to work within a specialised service.

Framework is looking to appoint a Support worker for its Inpatient Detox Unit (IPDU). You will join our team of Doctors, Nurses, Support Workers and Therapy staff - providing high standards of care and support to Service users looking to change their relationship with drugs and alcohol. The IPDU sits within Edwin House, a CQC registered facility located in Nottingham.

Excellent communication skills are essential alongside experience of working with vulnerable people.

Please note Support Workers are required to work shifts over a 24 hour period, over a 7 day week.

Closing date: on receipt of sufficient number of applications

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

NO AGENCIES PLEASE.

SUPPORT WORKER, MOVE ON SUPPORT SERVICE (MOSS), BOSTON/SOUTH HOLLAND, PERMANENT, 37HPW, FRWK03 £16,915 - £18,430 FTE

This post is for the Move-On Support Service (MOSS) which is an Accommodation service with units in Boston and South Holland.

The successful applicant will be expected to provide support to the residents as identified on their individual support plans. The aim is to address their housing needs and work in partnership with health, housing & probation services to prepare the resident to move on to sustain their own accommodation.

You will have experience of working with vulnerable people, including some knowledge of people affected by substance misuse, history of offending, family and domestic abuse issues, and people with mental health support needs.

The successful applicant will:

• Be enthusiastic, motivated and able to communicate in an empathic way with people who may present with challenging support needs and behaviours
• Have a good understanding of the needs of vulnerable people
• Have excellent time management and organizational skills
• Recognise the need to be responsive and adaptable to the needs of the service delivery and service users
• Experience using a computer, inputting and up-dating information electronically and in written form
• Have an ability to work with empathy and creativity in order to encourage people to work towards independence

For more information please contact: Susan Cake-Taylor

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application.

CVs will not be accepted

NO AGENCIES PLEASE

Recruiting 2 Support Workers to join our Homelessness and Complex Needs in Southwark!

GBP £22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Manor Place Hostel and David Barker House, provide supported housing for individuals with a history of homelessness and complex needs. This vary from ex-offending, substance misuse, mental health, domestic violence, etc. Manor place Hostel is a service which accommodates 34 woman with various complex needs including primarily mental health, substance misuse and domestic violence. David baker House accommodates 45 males with various complex needs of support including mainly ex offending, mental health and substance misuse. Both services provide 24/7 support helping customers with their day to day life's skills and supporting them towards independent living. Many of our customers come from a background of homelessness making their trust in the people and professionals very low. The majority of our customers have complex needs and a dual-diagnosis, meaning that they are struggling with more than one of the criteria previously mentioned. The two hostels are based near Southwark and Kennington Station with a workable distance between both.

Job Overview:
To enable and support vulnerable individuals with complex needs to address this while maintaining their tenancy with the long term goal of living in an independent setting by providing flexible and individually tailored support package. Working with excluded and hard to reach customers can be challenging however, with intensive support this challenge can be broken. You will need to be able to engage our customers in a non-judgmental way. You will also be responsible for dealing with emergencies that may arise during your shift whilst remaining calm and using initiative then writing up incident reports amongst other administrative tasks.

As a support worker, you will be working as part of a team as well as with external agencies such as London Probation Service, local substance misuse services, Mental health teams, and police amongst others. Sometimes customers may not be linked in with agencies when they entre the service, as a support worker it is part of your role to ensure they are receiving the correct support from agencies required. Ideally, you will have experience of working with vulnerable people or an understanding of the needs of homelessness. You will be required to support customers with managing their arrears; ensuring housing benefit is applied for as well as monitoring payments and acting appropriately if payments are suspended in order to ensure customer does not fall into any arrears.

You will be responsible for supporting the working shift pattern of the service which is a five week rolling rota which consists of working some weekends as well as long days.

Key Responsibilities:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Skills, Knowledge and Experience:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in homelessness

For the full job description, please visit the Look Ahead website.

“This organisation is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs and expects all staff and volunteers to share this commitment”

We are looking for people who care, have patience and life experience and like working with young people. Due to increasing demands for our service, we have several Talkback learning assistant vacancies to deliver a range of services to our members with learning disability and/or autism. Within the Equip team, you will be working part of your time in local Further Education colleges supporting young people,( 16-25 years old) one to one, towards their education goals. We also do community based projects including gardening and allotment groups (some of which are based in National Trust properties), social and life skills training, a men’s independence group, travel training, a drama group which puts on regular shows, a recycling and tools workshop, a creative media group and a group working with animals.

We are currently recruiting for:

Project Workers – Learning Assistants - £18000- £19200 p.a. or pro rata

Both full and part time roles available (a minimum of 3 days a week)

Full year and term time roles available

No shift work or evening/weekend work

You will work at our High Wycombe and Aylesbury buildings, plus in local colleges and out in the community. You will work alongside people with a learning disability or autism to meet their individual needs also support young people with their families to achieve positive outcomes.

To succeed you will be able to work both as part of a team and independently and have a 'can do' attitude. You will need to have good communication skills and an understanding of how to build confidence in a young person. We can teach you all you need to know; you just need to have the passion and care.

You will have the opportunity to help someone develop and grow as a person whilst making a difference that will live with you forever. And, as one of our team said ‘Working with people with a learning disability or autism is the most rewarding and fulfilling role’

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including a Disclosure & Barring Service check (DBS) including checks with past employers (Applicant Declaration must be completed and returned with application).

Closing date: 31st December 2020

Do you work well in a team and believe in the social model of disability?  Can you build and sustain relationships with customers based on mutuality and peer support?  Do you enjoy managing a varied caseload of people and working in a person centred and empowering way?  Then this could be the role you’re looking for.

We are looking to employ a passionate, motivated individual with excellent communication and people skills to join our Touchpoint Team as one of two Touchpoint Peer Workers. Launched in October 2018, Touchpoint supports people experiencing any form of disability in Barnet to access the services and resources they need so they can live the life they want to live.

As a Deaf and Disabled People’s Organisation, we aim to work with people as equal partners to support positive change.  You will have your own lived experience of disability, a long term condition or mental health issues, and be able to use the knowledge this brings you to empower other people overcome the barriers they’re facing.

You may have experience in a related role, perhaps in the advice or advocacy sector, but you may come from a different sector, bringing a host of transferable skills.

The role is 35 hours a week. Currently it involves a mixture of home working (due to COVID) and office working from our modern, open plan office in Barnet and Southgate College, Colindale.  The successful candidate will enjoy working in a Deaf and Disabled People’s Organisation with an enthusiastic and friendly team of colleagues.

To apply, send your CV plus a detailed covering letter explaining how you would use your own lived experience of disability or a long term condition or mental health issue to provide meaningful peer support.

6 month contract, with the possibility of renewal subject to funding.  The successful candidate will need to undergo a DBS check. 

Inclusion Barnet is a registered Charitable Incorporated Organisation (CIO) number 1158632.

Recruiting 2 x Specialist Behavioural Support Workers to join our Learning Disabilities Service in Welwyn Garden City!

GBP 19,760 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Birchall Wood is a Transforming Care Supported Living Service in Welwyn Garden City and will be the new home for a single female customer with severe learning disabilities and Autism, we are looking to build a staff team of Specialist Behavioural Support Workers (PBS approach) with an excellent value base to support the customer to build their new life and develop their skills towards independence with personalised daily support.

Job Overview:

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.
The Welwyn Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.

Key Responsibilities:

- Supporting the customer to undertake a full timetable of preferred activities including art, visiting galleries, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
- Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
- Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
- Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
- Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
- Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
- Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
- Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;
- Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;
- Supporting the customer with personal care;
- Reporting any observations relating to customer welfare;
- Maintaining records as required at the project;
- Participating in team meetings/reviews, support planning, risk management and the general development of the service;
- Undertaking any other duties as requested by management

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

This is an opportunity to be part of a vital new Women’s service in Reading providing accommodation and essential support to vulnerable homeless women with complex needs.

The Nova Project is a specialist women’s service, in the heart of Reading.  The service will provide barrier-free accommodation to female clients in the Reading area, with essential individual support in keeping with their wants & needs.  The service is a joint enterprise between Reading Borough Council and St Mungo’s and other essential partner agencies in area.  The Nova Project will serve to provide a safe place for residents to call home, with the essential professional support and oversight to ensure safety, recovery and progression.

We are looking for recovery focused female support workers (known internally as project workers) to join the Reading Hostel on a permanent, full-time basis. In this role, you will work alongside a specialised team to create and maintain an environment of support for women with complex needs, including mental health, substance use, offending, and children and families. The hostel provides a client-centred recovery based approach tailored to the needs of the individual women. Staff promote engagement with internal and external services with the purpose of enabling women to be independent and make positive choices in their lives.

The role will involve carrying out needs assessments, key working using a strengths-based approach and support to maintain housing. You will work to connect residents with external services and develop independent living skills. You will help create a safe environment in which women who have experienced trauma, abuse, and sexual exploitation are able to build their confidence and discover opportunities for positive change.

Who we’re looking for

We are working hard to create a diverse and fully inclusive culture where all staff feel valued and we welcome applications from all sections of the community.

To be successful in this role you should have a good understanding of the needs of homeless people and the particular needs of this project’s client group and be able to work in an empathic and boundaried way with women who may have experienced complex trauma. You will have excellent written and oral communication skills to enable you to effectively advocate on behalf of your clients and will also possess good literacy, numeracy, and I.T skills. You should have an interest in women’s issues and be able to maintain enthusiasm for a high level of contact with clients on a day to day basis.

Finally, flexibility is necessary for this post, as you may be required to work outside of normal working hours.

If the above sounds like you we’d love to hear from you!

To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.

*For genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9)

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on Wednesday 9 December 2020

Interview and assessments on: Monday 21 or Tuesday 22 December 2020, via a Google Meet video call due to Covid19 distancing.

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

WHO WE ARE

City Hearts was founded in 2005, beginning with a single home to help women with life controlling
issues, shortly after we welcomed our first survivor of modern slavery. Since then, we have
expanded across multiple regions and now provide accommodation and outreach support to
hundreds of survivors of modern slavery every year, as well as continuing to house and support
women with life controlling issues. We are passionate about restoring the lives of those we support,
and it would not be possible without our dedicated team of staff and volunteers.

ROLE SUMMARY
How this role fits into the vision and objectives of City Hearts
We currently have an exciting opportunity for a Support Worker within our Female Accommodation
Team. In this role, you’ll be supporting the women rescued from human trafficking, now residing at
the safehouse accommodation, with everyday tasks; promoting their independence; empowering
them in their recovery and assisting with their integration into the community.

RESPONSIBILITIES

•Supporting the clients at the accommodation with everyday tasks; promoting their
independence; empowering them in their recovery and assisting with their integration into
the community.
• Welcoming new clients into service, carrying out initial inductions and supporting clients
when moving on from the accommodation.
• Regular shift work - shifts are 12pm-8pm, one of which will be a weekend shift at either of the
two female safe houses.
• Creating and initiating activities with the clients – organising outings periodically. Helping the
women develop skills, autonomy and confidence through engaging them in activities such as
learning English language skills, building healthy friendships, cooking, budgeting and
personal safety.
• Using the Computer Management System (CMS) to accurately and professionally record
client information, ECAT entitlement support work, incident reports and any other information
when needed in a timely manner
• Keeping the house clean and tidy on a daily basis and helping to ensure the smooth running
of the day to day programme e.g. organising and attending appointments, managing issues
that arise at the accommodation.
• Creating a safe and friendly atmosphere/environment in the house when on shift.
• Taking phone calls on behalf of clients and liaising with professionals that call or visit the
accommodation.
• Help resolve any issues that occur with clients and working alongside caseworkers and
management to best support a client.
• Adhering to all internal procedures regarding City Hearts, following any legislation and
attending mandatory training.