Acting support worker jobs

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.

We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.

Our values-driven approach means we recruit for values and train for skills.

The Role

Are you passionate about supporting people to live independently and thrive?

We’re looking for a dedicated Mental Health Support Worker to provide one-to-one support to people experiencing mental ill health. Your role will focus on helping people build the skills and confidence they need to maintain their accommodation and improve their quality of life.

You’ll work closely with local councils, mental health services, and other agencies to advocate for those you support. Using a person centred, strength-based approach, you’ll carry out needs assessments, coproduce support and safety plans, and guide individuals toward their personal goals. Your work will be grounded in empathy, professionalism, and a commitment to safeguarding.

We’re looking for someone who can build respectful, honest relationships while maintaining clear boundaries. You’ll help people understand and manage their wellbeing, monitor progress, and ensure all support is delivered to high standards.

What We Offer

Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.

Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.

Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.

Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.

Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.

Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.

Personal development opportunities – including mentoring, training, secondments, job shadowing, and more.

Colleague Volunteering Programme –one day paid leave per year

Enhanced sickness pay – based on your length of service.

Earning Potential – optional overtime and refer a friend bonus scheme.

Additional equipment provision – some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

Please note P3 reserve the right to close this advert earlier than the stated closing date.

Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination

About the role

The Reception Worker is an essential and key role within the Resource Centre, acting as the first point of contact and providing a consistent, familiar and friendly welcome when service users enter the space. The role requires excellent communication skills, attention to detail, and the ability to provide a high level of customer service in a busy and fast paced environment, to individuals impacted by trauma. 

Main duties 

• To be the lead worker on client reception in the Resource Centre, working with the Resettlement Team and a rota of staff and managers from across the organisation, as well as locum staff, agency staff and volunteers.
• To be the first point of contact for service users and guests accessing the Resource Centre, ensuring they are provided with a high level of customer service.
• To maintain accurate records of who is accessing the service, what services they are utilising, and ensuring that database access notes are kept up to date by liaising proactively with lead workers.
• To manage and de-escalate potential incidents at the client reception area, and challenge inappropriate behavior as needed, with support from colleagues and duty managers.
• To assist with any admin tasks required.
• To ensure that the reception area is operated safely in accordance with health and safety, and GDPR policies.

Key responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to.
• To contribute to the effective implementation of The Passage’s Diversity, Equity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
• Undertake any other duties that may be required which are commensurate with the role

Desired experience

• Experience of working in a high-pressured environment and managing multiple responsibilities.
• Experience of working collaboratively within a team.
• Experience of delivering a high level of customer service within a demanding setting.
• Some experience of dealing directly with the public and/or clients or customers in a busy service environment

Desired knowledge

• A genuine interest in helping vulnerable people to make positive changes in their life and a willingness to develop these valuable skills.
• Excellent customer service skills.
• Personal experience of homelessness and/or an understanding of and empathy with the issues faced by homeless or vulnerably housed people.

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our learning disabilities service in Hertfordshire.

£23,046.00 per annum, working 32 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

* Annual leave increasing up to 30 days with length of service

* Free DBS

* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

* Fully paid induction programme and further training

* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

Driving is mandatory for this role.

This role requires sleep-in shifts at the service.

What you'll do:

* Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer;

* Communicating with a range of other key stakeholders including social work, psychology and commissioning teams;

* Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;

* Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;

* Supporting the customer with personal care;

* Reporting any observations relating to customer welfare;

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

* Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and is able to facilitate connections with new people and places;

* Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming;

* Is confident enough to try new things and take positive risks on a regular basis;

* Exudes a warm friendly and fun presence;

* Prefers working as part of a group or team;

* Is persistent and determined in adverse circumstances;

What you'll bring:

Essential:

* NVQ Level 2 or equivalent

* Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities

* Driving licence and a willingness to drive as part of support duties;

Desirable:

* Experience of engaging vulnerable people with complex needs in meaningful activities.

About us:

We have a strong social purpose and we live and work by our values:

* We focus on Excellence and innovation.

* We are Caring and Compassionate.

* We are Inclusive and Trusted.

* We work in Partnership and are One-Team.

We are recruiting for a Children's Support Worker to join our team in Hammersmith & Fulham; the scope on this job involves….

Job Title: Children's Support Worker

Location: Hammersmith & Fulham
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality,
diversity, and inclusion, are experts in their area of knowledge, want to make a
positive difference and improve the lives of the women and children we support.

We are recruiting for a Children’s Support Worker who will be working closely with children and their mothers who are living in our refuges escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing date: 9.00am on 17 February 2025

Interview date: 26/27 February 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We’re recruiting a Training Lead (Employment Law)

Salary range: £38,000 - £40,000 FTE (per year, depending on accreditation and experience)

Hours: Full time (37.5 hours per week) or part-time, with flexibility for an exceptional candidate

Contract: Fixed term for 12 months (2-month probation)

Location: London hybrid (with possibility of remote for an exceptional candidate)

The Work Rights Centre is looking for a motivated employment law expert to  lead  our growing training programme, and support the wider development of the charity.

Over the last few years our legal teams have delivered a number of successful training and capacity building programmes to other advice charities and local authorities - from short teaser sessions, to in-depth programmes that walked attendees through the core pillars of employment law over the course of several weeks.

We are now looking for an experienced trainer to join the charity, drive the development and delivery of our new exciting training programme, and support the ongoing growth of the charity.

This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, and the autonomy of working in a diverse and agile team. We can accommodate part-time, flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break.

The role

This critical new role is an opportunity to build on our existing portfolio of workshops to develop a whole new line of work for the charity, working closely with the Deputy CEO and the Employment and Immigration legal teams. We are looking for a passionate self-starter, with strong legal expertise in employment, and experience of developing and delivering high-impact and engaging training sessions. 

About you

We seek an employment law expert who has a passion for training and an entrepreneurial spirit. We are looking for:

● Qualified solicitor or barrister, eligible to practise in England and Wales.

● Experience in developing training or professional development materials

● Experience in delivering compelling and accessible legal training or workshops (internal or external)

● Excellent written and verbal communication skills

● Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.

Please download the job description for full responsibilities and complete person specifications.

How to apply

Please send your CV and Cover Letter by the end of Sunday, March 1st  and don’t hesitate to reach out with any queries about this opportunity.

Please note that the successful candidate must reside in the Highlands area.

About the Role
 

As a Senior Community Link Worker, you will have a developmental role as well as providing on-going support. You will be responsible for developing positive, working relationships between the Community Link Worker team, Primary Care and local community resources. You will work to ensure that people referred from Primary Care to the Community Link Worker service benefit from community resources which can contribute to improvement of their mental and physical health outcomes. You will contribute to community development in your local area of work by working with community organisations
 

You will carry case loads for on-going work with specific individuals for developing and reviewing personal support plans, and provide oversight of personal support plans designed and implemented by Community Link Workers. Working closely with Community Link Workers in a guidance and/or support and supervision role, you will promote good working practice and staff development.
 

You will also ensure that the Community Link Worker service provides an environment where people can improve their health outcomes, establish improved connections in their communities and enhance their quality of life.
 

Key Responsibilities:

• Work autonomously being able to judge when I refer to your manager and take a lead role in developing the service. 
• Working closely with the Project Manager and Locality Manager to achieve strategic outcomes
• Working closely with colleagues in Primary Care
• Working to develop improved, working links between Primary Care and local community resources
• Identify gaps in the service where they arise and implement solutions in partnership with your line manager
• Linking service users to appropriate resources in the local community
• Compiling and reviewing service user personal support plans ensuring outcomes are being achieved, including ensuring people are connected to their community
• Oversight of personal support plans developed and implemented by Community Link Workers
• Overseeing Community Link Worker workloads 
• Ensuring continuity of service within the context of change MH values and strategic outcomes
• Ensuring that careful and ongoing review systems are in place and maintained
• Building positive working relationships with Primary Care and other local partners to better support our service users and to promote the work of the Community Link Worker service
• Collating information and prepare agency reports for line management as required
• Contributing to Research and Development at a local level in support of National objectives to promote service improvements
• Travelling throughout the geographic region covered by the service as required

Essential Criteria:

• Educated to SVQ 3 level or have experience working in the social care sector.
• Work well in a team setting but can also work autonomously 
• Have a sound theory base of social care interventions including risk assessment 
• Have a value base consistent with the aims and objectives of Change Mental Health
• Able to apply an analytical approach to problems in order to find solutions
• Competent in planning and reviewing development plans and taking appropriate action if needed
• Good Standard of I.T skills
• An understanding of the importance of providing professional support and supervision to practitioners
• Sound knowledge of Health and Social care policy in Scotland and can apply this to my role
• Desire to develop my knowledge and skills and attend training as required
• Ability to travel throughout the geographic region covered by the service as required

Desirable Criteria

• Experience of working with people affected by mental or physical health issues
• Experience of community-development work
• Experience of working in a SSSC Registered Service
• A learning and development portfolio which evidences your skills and knowledge

General Duties:

• Act in accordance with Data Protection legislation.  Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies
• Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974
• As with all employees, workers and volunteers; to encourage people to join Support in Mind Scotland as a member, donor or activist
• To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns
• To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
• To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to vulnerable adults.

We are recruiting for a Children's Support Worker to join our team in Cambridge; the scope on this job involves….

Job Title: Children's Support Worker

Location: Cambridgeshire (Norfolk border) - Rural Location in Fenlands bordering Cambridgeshire and Norfolk, 30 Miles from Peterborough, 20 miles from Kings Lynn, 30 miles from Spalding, 40 miles from Cambridge.
Salary: £25,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Children’s Support Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

Please note that it is essential that you have a UK driving licence and access to a car for this role.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 9 February 2026

Interview date: 16 February 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Exciting Opportunity: Carer Locality Workers covering Keighley

Carers' Resource is excited to announce a new opportunity to make a real difference in the lives of carers. We are currently seeking:

2 x Carer Locality Workers

Hours: 37 hours or 22 hours per week (hours to be confirmed at interview)

Location: Keighley

Salary: £24,437 - £26,802 (FTE)

Role Overview:

You will play a pivotal role in supporting unpaid carers through listening, advising, and advocating for them. You'll conduct wellbeing reviews, needs assessments, identify and carry out required actions, and collaborate with local services. Your work aligns with local safeguarding procedures, promoting wellbeing and positive change for carers.

Own transport, clean driving license, and business class insurance is a requirement of the role.

For an informal discussion about this role, please reach out to Julie Peacock at Carers' Resource.

Join Our Team:

This is an opportunity to join a dedicated team that is committed to making a meaningful impact on the lives of carers. If you are passionate about supporting others and making a difference, we encourage you to apply. Carers' Resource values diversity and is an equal opportunity employer. We encourage applications from all backgrounds.

Closing date for applications Sunday 8th February 2026
Proposed interview date: Monday 16th February 2026 (in Skipton)

The Senior Support Worker is the lead practitioner within their designated intensive support  domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. 

Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

The successful candidate will work within an innovative tenant-led partnership called Ageing Well in Place in Hulme (AWiPiH) which includes tenants and community groups; local and national charities; GPs; housing providers; and support from a local university. 

You will enable older and vulnerable people experiencing multiple disadvantage in high rise accommodation to 'age well in place' through one-to-one casework within a managed caseload and with supervisory support from a GP Fellow. You will work in collaboration with tenant committees; an Ageing Well Development Worker; the GP Fellow; and housing provider neighbourhood teams across two high-rise blocks. AWiPiH takes a preventative and proactive approach to wellbeing including health promotion, improved access to social care, housing adaptations, signposting on welfare rights, income maximisation and social participation. This role requires a person-centred and solution-focused approach to supporting people experiencing multiple and complex issues.

You will have a hybrid working arrangement including some working from home; some working based at a local GP practice; and on-site working across two neighbouring accommodation blocks in Hulme, central Manchester.

About You:

• You have a passion for enabling older/vulnerable people to live with dignity and independence in their own home.
• You are good at building trusting relationships with people while also maintaining boundaries and being mindful of your own levels of resilience.
• You are confident carrying out solution-oriented casework with people experiencing multiple-disadvantage amidst the current crisis in health and social care services.
• You are experienced in person-centred support planning and risk assessment.
• You are excited by the opportunity to work in collaboration with tenants, community groups, and charities, as well as with statutory service providers.

Please view our application pack and visit our website for more information.

Exciting Job opportunity: we are looking for a Participation Worker

Are you looking for a role where you can work directly with young people, make a real difference in their lives, and support them to have their voices heard at local, regional, and national levels? If so, this could be the job for you.

The National House Project (NHP) works with care-experienced young people, encouraging them to take ownership of their futures and supporting them to live connected, fulfilling lives. The approach was co-designed with young people from the outset and is centred around a group work approach. It supports young people to move into properties that become their homes, while also building strong and supportive friendship networks.

NHP supports Local Authorities to establish Local House Projects (LHPs) and to place young people at the centre of decision-making. Once an LHP is established, NHP supports staff to work with young people in inclusive ways, encouraging them to develop solutions to the challenges they face. LHPs enable young people to leave care in a planned and supported way, improve outcomes, and help staff develop relationship-based and psychologically informed ways of working.

To ensure young people are involved at every level of the organisation, each LHP elects two young people to represent them in the Care Leavers National Movement (CLNM). This forum provides a platform to hear, amplify, and act on young people’s voices. Members contribute not only to the development of their own LHP, but also to practice and policy at a national level. CLNM meets regularly, undertakes peer evaluations, hosts and delivers an annual national conference, and provides “expert user” consultancy. Members of this group also sit on the Board of Trustees as expert advisors.

We are looking for someone who is motivated, experienced in working with young people, and excited about supporting them to have their voices heard and acted upon.

Many people enter youth work or social work wanting to make a difference, but find that large organisational systems can limit their impact. At NHP, you will be able to use your energy and enthusiasm creatively, enabling young people to use their care experience to positively influence the systems that support them. You will work with CLNM and the core NHP team to ensure young people continue to drive our work at both local and national levels.

You will need a professional or academic qualification in a related field (e.g. Youth Work, Social Work, Education, or Health). Current registration with a professional body is desirable. We actively encourage applications from care-experienced individuals and will guarantee an interview where the essential criteria are met.

The NHP office is based in Crewe. We support hybrid working and currently spend a minimum of two days per week in the office. This Participation Worker role will support LHPs in the West Midlands. You will be expected to travel regularly to LHPs and attend meetings across the country. Some planned weekend work will be required throughout the year.

Benefits: 31 Days Annual Leave plus bank holidays, 10% Contribution to Pension, Salary Sacrifice Option, Hybrid working, Professional Development

Find out more

If you’re excited by the opportunity to be a part of something transformative, we’d love to hear from you.

ℹ️ You are invited to join the Participation Worker online briefing.

When: Thursday 12th February 1:00 – 2:00pm

Please register in advance for this meeting: 

https://us06web.zoom.us/meeting/register/YBymZxICRxq5QM9QqzLQcA#/registration

After registering, you will receive a confirmation email containing information about joining the meeting.

How to Apply

• Submit your CV and Cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by Sunday 22nd February 2026. Apply now.
• We welcome applications from all backgrounds. If you require adjustments during the process, let us know.
• Interviews are due to take place in person on 2nd and 3rd March 2026 at the NHP Office in Crewe.

Safeguarding Statement
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies.

Recruitment Agencies: We do not accept unsolicited CVs from agencies.

General Requirements: Right to work in the UK, two professional references, and a DBS check.

Experienced Social Worker – NHS Pathfinder Partnership
 

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma but who present with additional complex mental health needs.

Key responsibilities:

- They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma.

- The post-holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate.

- They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work.

- The post-holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey.​

- They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills.

Benefits:
- Flexible working TBC

- Generous annual leave (30 days a year exc. BH)

- Pension contributions

- Reasonable travel expenses

- Free on-site parking

#social work #social worker #support work #support worker #nhs #social work

ROLE PROFILE: Grants Wellbeing Worker 
This is a fixed-term position until October 2026, with the possibility of 
extension to March 2029, subject to continued funding.
Responsible to: Carers Accreditation & Grants Manager
Key Internal Stakeholders: Carers Hub Team Leads & Managers
Vale Unpaid Carers Hub
Training team
Finance team
Wider hub teams
External Stakeholders: Commissioners
Unpaid carers
Schools
Partner organisations
Responsible for: Volunteers
Location: Hybrid: Home and community based
Salary: £24,285.69 (pay review in April pending)
Hours of work: Full time: 37.5 hours per week
Monday – Friday, flexible between 8am – 7pm 
Key Purpose / WHY?
To co-ordinate and develop TuVida’s grant programmes including.
• Carers Support fund – Financial Wellbeing Service Cardiff & Vale of Glamorgan
• Short Breaks Scheme – Bridgend
• Carers Trust Grants 
delivering targeted financial education, support, and direct grants for unpaid carers in financial hardship or in need 
of a short break. The service aims to address both immediate financial need and support long-term financial 
resilience for carers.
Key Responsibilities / WHAT?
Service Delivery
• Act as the main point of contact for all financial wellbeing and grants-related enquiries.
• Conduct research to provide up-to-date information and practical guidance to help unpaid carers maximise 
their income.
• Deliver benefits checks using Money Helper tools and support carers in navigating the welfare system.
• Provide tailored financial guidance, signposting to appropriate services, and assisting carers with benefits 
and grant applications.
• Plan, prepare, and chair regular grant panel meetings, ensuring a fair and transparent process.
• Communicate grant decisions to carers and arrange timely award payments.
• Actively identify, engage, and support unpaid carers, including those from seldom heard or marginalised 
communities.
• Support carers in articulating their financial goals and refer them to relevant services such as the Vale 
Unpaid Carers Hub, Cardiff Independent Living Service or Bridgend Carers Wellbeing Service.
Monitoring and Administration
• Maintain accurate and timely records on TuVida’s CRM system, supporting monitoring and reporting 
requirements.
• Oversee the grant budget in collaboration with the finance team, ensuring monthly reconciliation and robust 
tracking of expenditure.
• Contribute to contractual reporting and outcomes tracking.
Awareness and Engagement
• Promote the service across social media, online platforms, and through outreach work, with a focus on 
increasing access and income maximisation for unpaid carers.
• Represent the service at events such as Young Carers Action Day, Carers Rights Day, and Carers Week, 
promoting carer awareness and increasing engagement.
Service Development
• Engage with stakeholders, carers, and community partners to review and shape the development of the 
service.
• Actively contribute to team meetings, supervisions, and service reviews, sharing insight to improve 
outcomes for carers.
• Operate within TuVida’s policies, including safeguarding, health and safety, equality, and diversity.
Culture 
• Role model behaviour with volunteers and wider staff team consistent with the values of the organisation.
• Champion the rights and wellbeing of carers and those they support.
General
• To be committed to safeguarding and promoting the rights and welfare of carers and the people they care 
for.
• To comply with the Code of Practice and Code of Conduct for employee.
• To contribute to the organisation’s public profile and influence / foster good relations with statutory and 
voluntary bodies.
We are an organisation led by our culture and values. Our expectation is that all employees will adhere to 
behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role 
an employee holds in the organisation, we expect them to operate with compassion for our customers and for each 
other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of 
openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way. 
Vision Values
A society where every 
person who is ill or 
disabled and every 
carer can live well and 
enjoy life
Pioneering – we will continuously try new approaches and ideas, challenging the 
status quo.
Uncompromising – we will do what we say we are going to do and when we are going 
to do it.
Compassionate – we are committed to enabling people to have choice over their care 
and support.
Person Specification
Essential Desirable
Qualifications • A good standard of general 
education, with a commitment to 
continual professional 
development
Experience • Experience of partnership working 
with multiple organisations which may 
include education, local authority, 
health boards and the third sector.
• Experience of social care issues and 
knowledge relating to Adults and 
Children’s Services provision, 
including the private and third sector.
• An understanding of the needs of 
carers (young and adult carers), 
people with a disability, dementia, 
mental health, substance misuse and 
people experiencing illness.
• Experience of working with 
professionals, including private and 
third sector.
• Previous experience of working with 
unpaid carers and their families
• Previous experience of working with 
Information Advice and Guidance 
services
Skills & abilities • Excellent verbal and written 
communications skills.
• Ability to manage and work within a 
limited budget.
• Must be able to meet deadlines 
effectively.
• Ability to gather and collect data and 
information, prepare reports.
• Able to demonstrate the ability to 
think innovatively and to not accept 
the status quo.
• Able to demonstrate an ability to 
assimilate and understand 
information to provide the correct 
advice and information quickly and 
accurately.
• Excellent recording skills including 
the use of ICT within the workplace
(i.e., Microsoft Office, Outlook)
• Good working knowledge of 
Microsoft Excel
• Excellent networking skills.
• Previous experience of using CRM 
e.g., Charitylog or upshot etc.
• Research skills.
• Ability to communicate in Welsh.
Personal qualities • Self-aware and able to articulate your 
own values, strengths and limitations
can identify own emotions and 
prejudices and how these affect 
decisions and behaviour.
• Reliable and consistent.
• Able to acknowledge mistakes and 
use them as learning opportunities.
• Able to manage stress and pressure 
and how this may impact on others 
around them.
• Ongoing personal and / or 
professional development.
Knowledge • A knowledge of and a commitment to 
equal opportunities.
• Knowledge and understanding of 
relevant legislation for health and 
social care.
Other • Willing to be flexible with their hours 
of work and willing to work outside of 
normal office hours when required, 
including occasional weekend work 
when the service needs require.
• Commitment to the values of TuVida.
• Current driving licence and access to 
a vehicle for work purposes

Team Leader – Walsall

Location: Walsall
Contract Type: Field-based
Hours: Flexible shifts (Evenings & Weekends)
Salary: £26,457 pro rata 25 hours for actual salary of £18,897.85

About the Role

Are you passionate about making a real difference to people’s lives? We’re looking for a Team Leader to join our dedicated team at the Walsall Mental Health Hub. This is a safe space for people and their carers who need support or are in emotional distress during evenings and weekends.

As Team Leader, you’ll lead a team of up to six Mental Health Recovery Workers, providing supervision, mentoring, and training. You’ll play a pivotal role in delivering a high-quality, person-centred service that empowers individuals and promotes recovery, independence, and social inclusion.

What You’ll Do

• Manage and inspire a team to deliver exceptional out-of-hours mental health support.
• Work collaboratively with NHS clinical teams, partner agencies, and local services.
• Ensure continuous improvement through coaching, training, and service development.
• Support recruitment and staff development.
• Provide hands-on support when needed and lead by example.

About You

You’ll bring:

• Experience: At least 3 years working with people affected by mental illness and previous line management experience.
• Skills: Strong leadership, coaching, and communication skills.
• Flexibility: Ability to work evenings and weekends and travel within the region.
• Values: Passionate, empathetic, and committed to making a positive impact.

Desirable: Mental Health First Aid qualification, experience delivering training, or lived experience.

Why Join Us?

At Rethink Mental Illness, we believe in hope, openness, and expertise. You’ll be part of a team that values collaboration, innovation, and continuous learning. We offer:

• Comprehensive training and development opportunities.
• A supportive, inclusive environment.
• The chance to make a tangible difference every day.

Apply today and help us lead the way to a better quality of life for everyone severely affected by mental illness.