Acting support worker jobs

Are you an experienced practitioner with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and compassionate Senior Practitioner to join Project Unity England, working 28 hours per week. This is an exciting opportunity to deliver intensive, trauma-informed support to care-experienced young mothers who are pregnant or have recently given birth, helping families stay together and supporting young mothers to build positive futures.

About Project Unity England

Project Unity England is an innovative national initiative focused on improving outcomes for care-experienced young mothers and their children through collaborative, multi-agency working. The project aims to keep families together, strengthen service delivery, promote innovation and ensure that local needs are addressed effectively across England.

At the heart of Project Unity is a collaborative approach that brings together local authorities, health partners and community organisations to provide coordinated, community-focused support. By working closely with partner agencies, Project Unity helps ensure young mothers receive the right support at the right time, enabling them to make informed decisions and achieve the best possible outcomes for themselves and their children.

About the role

As a Senior Practitioner, you will manage a complex caseload, providing independent, rights-based advocacy and one-to-one support to care-experienced young mothers. Working autonomously while supported by the Project Coordinator, you will empower young mothers to understand their rights, navigate statutory processes and make informed decisions that help keep families safely together.

You will build trust, complete assessments, develop support plans and advocate on their behalf within multi-agency settings. You will work alongside social workers, midwives, health visitors and other professionals to ensure each young mother's voice is heard and represented.

Alongside direct casework, you will contribute to peer support groups, workshops and community-based activities that reduce isolation, build confidence and strengthen parenting skills. You will also play an important role in safeguarding, quality assurance and service development by maintaining high-quality records, producing case studies and identifying opportunities to improve local services.

This is a rewarding opportunity to make a tangible difference to the lives of care-experienced young mothers while working within an innovative, rights-based national programme.

About you

We are looking for someone who is passionate about supporting vulnerable young people and families. You will be confident working independently while building strong partnerships with professionals across health, social care and the voluntary sector.

You will have experience supporting families or parents with complex social care involvement and a sound understanding of safeguarding, risk assessment and relevant legislation. You will be an effective advocate with excellent communication skills, able to build trusting relationships while maintaining professional boundaries.

You will be organised, resilient and confident managing a demanding caseload, with strong analytical skills and the ability to make sound professional judgements in complex situations.

Above all, you will demonstrate NYAS's values of Collaboration, Accountability, Respect and Empowerment, sharing our commitment to ensuring children, young people and adults at risk have their voices heard.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

Op NOVA is a specialist programme delivered by the Forces Employment Charity that supports veterans that are in contact with, or at risk of entering, the criminal justice system. This support is delivered across the UK through NOVA Scotland, NOVA Wales and NOVA Northern Ireland. 

​

Brief role description

The NST Client Advisor plays a key role in the NOVA Support Team, acting as the first point of contact for veterans who have served in the UK armed forces and are at risk of, or are involved in, the criminal justice system. They provide timely initial advice, guidance and support, assess individual needs and connect veterans to appropriate services.

The role includes receiving and triaging referrals, making prompt first contact, completing initial registrations and maintaining accurate and detailed records on the case management system to support effective casework.

​

Who we're looking for

We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs.

You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide accurate advice and direction. You will also be highly organised, detail-oriented and able to manage multiple cases effectively while handling sensitive information with professionalism and care.

You will be proactive, IT confident and able to work both independently and collaboratively with internal and external stakeholders. The ideal candidate will also bring an understanding of the justice system, experience using Salesforce, or a similar CRM system, and a resilient, adaptable approach.

​

This is a fixed term position for about 2 years. The contract end date will be confirmed at the offer stage. 

​

Interested? Want to know more about the Charity? Check out our website.

​

Eager to know more about the role? Have a look at the Job Description. 

​

What's in it for you? Check out our Benefits.

​

Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 16 August 2026.

​

Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

​

#LI-DNI

We are recruiting for a Refuge Worker to join our team in Kingston; the scope on this job involves….

Job Title: Refuge Worker

Location: Kingston
Salary: £11,880.54 per annum
Contract type: Part-time, Permanent

Hours: 15

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice.

A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles. The role of the refuge worker is to complete health and safety duties as well and ensure that the refuge accommodation meets compliance requirements.

As part of this role, you will be required to participate in an out-of-hours on call rota. 
This post is restricted to women due to the nature of the role.

The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 30 July 2026

Interview date: 6 August 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Key Worker
Salary: £26,630 – £31,490 per annum depending on experience 
Hours: 35 hours per week
Contract: Permanent 
Location: HMP Birmingham 
Job reference number: 1739 

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham. 

We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide. 

You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy.

Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service. 

Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.

All posts are subject to an enhanced DBS Disclosure.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

For more details and to apply, please visit our website via the link.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage. 

Closing date: 2nd August 2026.

As a Peer Worker, you will use your lived experience of mental health and recovery to provide person-centred, compassionate support, empowering individuals to achieve their recovery goals and improve their wellbeing. 

What you’ll do 

• Deliver personalised 1:1 interventions, helping individuals identify their strengths, set meaningful recovery goals, and access the services and community resources that best meet their needs.
• Use your lived experience to build trusting, authentic relationships, providing hope, encouragement, and practical support while promoting recovery, resilience, and independence.
• Advocate for individuals, supporting them to navigate services, develop self-management skills, increase social inclusion, and make informed choices about their recovery journey.

See job pack for full details and the person specification

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role 

Working closely with the Lead Youth Worker and Youth Worker you will help create safe, engaging and inclusive opportunities for children and young people to learn, build confidence and develop positive relationships. 

Homework Clubs 

• Support the running and planning of two weekly homework clubs for children age 5 - 14.

• Contribute to the development of engaging session plans and learning activities. 

• Research and source resources and materials to support activities and learning.

• Support to plan and run engaging and fun activities/ongoing projects for children attending the clubs.

• Use participatory approaches to ensure young people help shape activities and programme development.

• Encourage children and young people to take ownership of activities and contribute to decision-making within the clubs Implement our behaviour management policy and work from a trauma informed perspective. 

• Support the registration and onboarding of new participants, ensuring records and consent information are accurate and up to date Liaise with families/carers when necessary. 

• Maintain accurate records, registers, case studies, feedback, photographs and other monitoring information in line with organisational requirements and funding obligations.

• Maintain excellent safeguarding practices. 

• Support the wider Future Foundations team to identify support needs and make referrals to appropriate external services and partner organisations.

• Provide cover for youth, mentoring and homework club sessions when required.

Trips and activities  

• Support the planning and delivery of an annual programme of educational, recreational and enrichment activities, including trips during school holidays.

• Ensure that this is done in collaboration with children, young people, their families and other KLS projects. 

• Assist with the summer programme development, organisation and delivery.

Teamwork and reporting 

• Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team. 

• Work with Community Learning Coordinator to refer and encourage parent participation in workshops and other activities at KLS. 

• Contribute information, case studies and impact data for reports to funders, trustees and other stakeholders.

• Communicate well with other teams within KLS to provide a high-quality service to our members 

Other Duties  

• Participate in regular supervision, team meetings and annual appraisals; help to identify your own job related development and training needs. 

• Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity and respect. 

• Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies.

• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.   

Person Specification

The following skills and experience are required for this post:

Essential

• Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery
• Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities) 
• Excellent communicating skills (oral and written) with refugee young people, their families, staff and partner organisations
• Ability to motivate, support and encourage young people 
• Ability to work as part of small team, whilst also working independently
• Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards
• Experience and sensitivity working with young people who are affected by mental health issues and past trauma.Empathetic, non-judgemental and able to form supportive but boundaried relationships with young people 
• Knowledge of up-to-date best practice as regards safeguarding the welfare of children
• Excellent IT skills including MS Office suite and ability to use Internet, email and social media 
• Committed to KLS’s mission, vision and values 
• Passionate about social justice, education and championing the value of families from refugee communities

Desirable

• Track record of managing volunteers
• A recognised teaching and/or youth work qualification 
• Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs and being able to demonstrate value to funders

Outreach Worker

Join us to play a vital role in engaging adults sleeping rough in Middlesbrough and guide them towards safety, stability and opportunity.

Location: Middlesbrough (NE)

Salary: £26,781 per annum

Closing date: 9th August 2026

Employment Type: Permanent

Hours per week: 37.5

Join Us and Help Shape Brighter Futures

At Depaul UK, we believe in people’s potential — and we take action every day to help unlock it. Whether you’re supporting young people directly or strengthening our organisation behind the scenes, your work will create real, lasting impact.

About the Role

Join us as an Outreach Worker and play a frontline role in supporting adults experiencing homelessness in Middlesbrough. You’ll be out in the community—often during early‑morning outreach—building trust with people sleeping rough, meeting them on their terms, and connecting them with safe accommodation, health support and opportunities that strengthen resilience and wellbeing. Working within a trauma‑informed, strengths‑based model, you’ll help clients overcome barriers and take positive steps toward stability and independence.

In this dynamic, multi‑agency role, you’ll deliver targeted outreach, attend local drop‑ins, and advocate for coordinated, compassionate responses across housing, health, substance‑use and justice services. You’ll bring experience supporting people with complex needs, confidence in managing risk and maintaining accurate records, and a commitment to safeguarding, equality and person‑centred practice. If you’re proactive, adaptable and motivated by making real change happen, this role offers a meaningful opportunity to do exactly that.

 In this role, you will:

· Engage adults experiencing homelessness through targeted street outreach, including early‑morning shifts.

· Build trust and provide person‑centred support across housing, health, substance use, finances and meaningful activities.

· Create SMART support plans, complete risk assessments and maintain accurate case records in In‑Form.

· Work collaboratively with housing, health, justice and community partners to deliver joined‑up support.

· Advocate for trauma‑informed, strengths‑based services and challenge barriers within local systems.

· Support clients to attend appointments, sustain accommodation and improve wellbeing and resilience.

· Uphold safeguarding, lone‑working and professional‑boundary standards at all times.

· Demonstrate flexibility, problem‑solving skills and commitment to equality, inclusion and Depaul values.

About You

Bring strong people‑skills and the ability to engage confidently with individuals experiencing homelessness, mental ill health or substance use, using clear communication, SMART support planning, accurate digital record‑keeping and effective multi‑agency working. You’ll stay flexible during outreach and lone‑working, apply a trauma‑informed and strengths‑based approach, and show resilience, professionalism, safeguarding awareness and a commitment to equality. We’re looking for evidence of supporting people with complex needs (including lived experience), maintaining high‑quality documentation, collaborating with partners and delivering safe, reflective practice in community‑based settings.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

Safe Accommodation Worker

Location: Burnley

Salary: £25,139 FTE

Contract Type: Permanent

Hours: 24.25 hours on a 2-week rolling rota

Week 1

Wednesday 12.15pm-4.15pm, Thursday 9am-4.15pm, Friday 9am-4.15pm

Week 2

Wednesday 12.15pm-4.15pm, Thursday 9am-4.15pm, Friday 9am-4.15pm, Saturday 9am-4.15pm, Sunday 9am-4.15pm

Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010. 

About Safenet

We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.

We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.

Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.

Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”

About the role

We are looking for high calibre, passionate, caring individuals who are excellent team players and are committed to providing high quality, trauma informed services for victims and survivors of domestic abuse. 

The role will provide range of practical housing and administrative provision within a supported housing environment. The role is the first point of contact for Safenet services and will ensure emergency access to accommodation for women, men and children through the Safenet Helpline.

For further information about the role, please visit the Role Profile.

What we are looking for

We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.

You might come from:

• Substance misuse or addiction recovery services
• Trauma‑informed women’s services
• Mental health or psychologically informed environments (PIE)
• Housing or supported accommodation with complex needs

Essential Core Skills

Health & Safety Awareness

All of our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe.  You will be expected to update your knowledge and skills on Health & Safety if successful in your application. 

Safeguarding

We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm.  Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.

Digital

Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR).  Full training on specific systems is provided but a willingness to learn and develop is essential.

Equality, Diversity, and Inclusion (EDI)

The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised.  Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.

If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

How to Apply

Click Apply Now to complete your application online. Applications close on 24/07/2026

We can’t wait to welcome you to our team!

This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.

SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented.  SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803. 

Inclusive Hiring at Calico 

We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.

Our Commitment to Safeguarding 

The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies. 

Admissions Coordinator

Yeldall Manor – Christian Residential Drug and Alcohol Rehabilitation Programme

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service
• Company pension
• Employee Assistance Programme (EAP)
• Death in service benefit
• Meals provided whilst on site

Full Job Description

Admissions Coordinator

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for 50 years through our residential rehabilitation programme and Christian recovery community. We believe that lasting recovery is possible and are committed to supporting individuals to rebuild their lives, restore relationships and develop a renewed sense of purpose.

We are looking for a commited Christian to join our Recovery Coordination Team as an organised and proactive Admissions Coordinator. As the first point of contact for prospective residents, commissioners, families and referring agencies, you will play a vital role in ensuring that individuals receive a professional, welcoming and supportive experience from their first enquiry through to admission.

This is an exciting opportunity for someone with excellent communication and organisational skills, experience working with vulnerable adults or within health and social care settings, and a passion for helping people begin their recovery journey.

What will you do?

• Manage enquiries from prospective residents, families, commissioners, healthcare professionals and referral agencies.
• Line manage admissions officers 
• Coordinate the admissions process from initial enquiry through assessment and admission.
• Conduct and arrange admissions interviews, both in person and remotely.
• Review referrals, risk assessments, professional reports and supporting information.
• Assess suitability of applicants against programme criteria and make recommendations regarding admission.
• Maintain regular communication with applicants, referrers and commissioners throughout the admissions journey.
• Develop and maintain positive relationships with local authorities, probation services, healthcare professionals and partner organisations.
• Coordinate admission arrangements, funding approvals and placement planning.
• Maintain accurate admissions records, databases and documentation.
• Produce admissions, occupancy and referral reports as required.
• Support the promotion of Yeldall Manor's services through networking, stakeholder engagement and partnership development.
• Assist with resident collections from approved locations where required, including detox units, prisons and transport hubs.

What are we looking for?

• Experience working within health, social care, addiction recovery, rehabilitation, housing or related services.
• Strong administration, organisation and record-keeping skills.
• Experience of handling referrals, applications, assessments or admissions processes.
• Excellent written and verbal communication skills.
• Ability to develop positive and professional relationships with a wide range of stakeholders.
• Ability to manage sensitive and confidential information appropriately.
• Demonstrated commitment to the Christian faith, ability to encourage others in their faith and able to support the Yeldall Basis of Faith, Ethos Statement and values
• Good IT skills, including Microsoft Office applications and databases.
• Understanding of safeguarding, professional boundaries and risk management.
• Knowledge of addiction, recovery and rehabilitation services.
• A compassionate, professional and person-centred approach.
• Full UK driving licence and willingness to travel occasionally.

About You

You will be someone who thrives on supporting people at critical points in their lives. You will be highly organised, able to manage competing priorities, and confident communicating with professionals, commissioners, families and prospective residents.

Most importantly, you will be committed to helping individuals take the first steps towards recovery while ensuring every applicant is treated with dignity, respect and compassion. We welcome applications from people in recovery; however, due to the nature of the role and the support provided to residents, a minimum of two years' sustained recovery (clean time) is required.

As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

What We Offer

• 25 days annual leave plus bank holidays (pro rata where applicable), increasing to 30 days after three years' continuous service.
• Pension scheme in line with auto-enrolment legislation.
• Employee Assistance Programme providing confidential support and counselling.
• Death in service life insurance.
• Meals provided whilst on site.
• Ongoing training and professional development opportunities.
• Supportive supervision and annual appraisal process.
• Opportunity to make a genuine difference in the lives of people affected by addiction.

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation.

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check due to the nature of the role

About Yeldall Manor

For five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope.

We’re looking for a confident and compassionate LGBTQ+ Project Worker to join our supported housing team working across Brighton and Eastbourne.

This isn’t just a support role, it’s a frontline position that requires emotional resilience, excellent communication skills, and a grounded understanding of what it means to work in a supported housing environment. The people we work with often face intersecting challenges including mental health, trauma, identity-based discrimination, and housing insecurity. Your job will be to help them navigate these realities and move toward independent living with dignity, strength, and stability.

You’ll need to thrive in a role where no two days are the same. From conversations around rent and cleaning routines to complex safeguarding issues or mental health disclosures, you’ll be expected to step in calmly and confidently, without shying away from challenge.

We’re seeking someone who builds positive working relationships with both residents and housing providers, can adapt to rapidly changing needs, and brings clarity, kindness, and consistency to their work no matter what’s going on that day.

While this role is based in Brighton, we operate as one team across both Eastbourne and Brighton. From time to time, you may be expected to provide cover at our Eastbourne accommodation when needed.

The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.

Key Responsibilities

· To provide a high quality, flexible and responsive support service to LGBTQ+ people, supporting them for independent living or suitable alternative housing through the provision of 1-1 support sessions and group work.

· To assess the individual needs of each person and provide a bespoke support plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Support Sessions

· To give holistic support to LGBTQ+ people accessing our supported accommodation service and to provide proactive support to these service users who are sometimes hard to engage.

· To meet service users regularly to provide structured support, in relation to LGBTQ+ and Housing specific issues, such as gender identity pathways, mental health services, health issues, safeguarding, liaising with the professional network.

· To work with LGBTQ+ people accessing supported accommodation to develop and review individual support plans and risk assessments.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Financial Support

· To assist service users in maximising and managing their income including universal credit, ESA, PIP and Housing Benefit.

Semi-independent Living Support

· To work with service users to enable them to develop the life and social skills necessary to sustain their accommodation and prepare them for independent living.

· To assess individual service user’s suitability for independent accommodation.

· To act quickly to manage incidents and to advise, support and assist service users unable to maintain supported accommodation into more appropriate housing options.

Resettlement

· To support service users in the completion of application forms necessary to support move-on housing, including the private rented sector.

· To ensure that all service users are provided with information about local services whilst in supported accommodation and during their move on.

· To ensure all service users are fully aware of their rights and responsibilities in their home.

· To work with housing providers, both public and private, to negotiate move on options.

Groupwork, Consultation and Participation

· To work as part of a team in developing user participation.

· To identify and develop appropriate and flexible processes for consulting with our service users, via social media platforms, newsletters, events and workshops.

· To devise innovative and creative ways of involving LGBTQ+ people in the running of the schemes with an independent approach.

· Supporting our residents to participate in group and peer support and to access online support mechanisms.

· Facilitating and promoting an LGBTQ+ group work programme.

Other Duties

· To establish and maintain accurate and complete records in all areas of work.

· To complete statistics for the collation of performance and funding information.

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training.

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures.

· To act in the best interests of Stonewall Housing and its clients at all times.

· To work evenings as necessary.

· To promote Stonewall Housing at external meetings and community events.

· To carry out any other duties commensurate with the aims and objectives of the post that may be require.

PERSON SPECIFICATION

Essential Experience

·       Lived experience, or experience of working with homeless people or vulnerable LGBTQ+ people, in a voluntary or paid employment setting.

· Experience of working with and delivering services to a diverse client group with a wide range of support needs.

· Experience of lone working and working as part of team.

Essential Knowledge

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people.

· Knowledge of the current benefits available to single people.

· Knowledge of common themes, trends and issues within supported and shared accommodation.

· Knowledge of pathways into medical and social support for LGBTQ+ people.

Essential Skills and Abilities

· Ability to provide a range of housing related support services, i.e. assessment, developing and using support plans, support planning, key working, independent living support, welfare benefits advice and providing resettlement support.

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts.

· Ability to prioritise and maintain case work across multiple projects at the same time.

· Excellent recording and reporting skills to accurately reflect work with young people.

· Excellent written and verbal communication with vulnerable people.

· Ability to effectively involve and engage LGBTQ+ people in services.

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers.

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

· BHSF health cash  plan

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Director of Services, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

The Community Engagement & Support role is about providing greater sustainability and resilience for the Fahr’s Disease community and Fahr Beyond as a charity. The post holder will be building the capacity for Fahr Beyond to provide support for people living with Fahr’s and their families through creating a volunteer network that can provide an ongoing fortnightly support group. Additionally, through working with other organisations, the post holder will develop more support pathways and opportunities for patients; this is envisioned as strategic work within the Parkinson’s and Dementia space.

This post will also play a key role in bridging Fahr Beyond’s work with the community and medical professionals to develop awareness of Fahr’s Disease.  

What will you do in the role?

Volunteer Mobilisation & Management

• Support the development of a volunteer strategy for Fahr Beyond
• Actively manage the establishment of a volunteer network utilising prior expressions of interest, and you will support the onboarding of volunteers
• The main point of contact for volunteers and help resolve matters they may have

Engagement & Communication

• Monitor and respond to incoming correspondence to Fahr Beyond, along with assigning any actions for response to the appropriate volunteer
• Support the trustees and volunteers with managing Fahr Beyond’s social media
• Work with Fahr Beyond volunteers to ensure that Fahr Beyond maintains regular communications with patients, medical professionals, and key partners
• ·Represent Fahr Beyond at sector events and/or meetings, particularly with organisations we are a member of

Project & Event Management

• Support (and if required coordinate) Fahr Beyond’s education and awareness events for Fahr’s Disease, and events connecting multiple stakeholders in the Fahr’s Disease space
• Support volunteers in creating fundraising and community involvement activities (online and potentially in-person) 

CRM Business Analyst

Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis, working collaboratively with the CRM Agile team to optimise efficiency and functionality.

The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise requirements that enhance operational effectiveness.

Some of the main responsibilities of the CRM Business Analyst include:

• Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
• Critically evaluate risks through the requirements gathering process, collaborating with teams.
• Extract and analyse data from multiple sources, to develop clear and prioritised business requirements. 
• Ensure the accurate translation of business requirements into actionable specifications, supporting the prioritisation of high-impact initiatives that enhance operational efficiency. 
• Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
• Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
• Ensure JIRA is regularly updated to reflect accurate progress.

About you

Who we are looking for:

Essential:

• Significant experience or professional qualification in Business Analysis. 
• Demonstrable experience as a Business Analyst covering requirements gathering and specification, workshop facilitation, and data mapping.
• Excellent communication skills, both verbal and written.
• Effective requirement gathering through, document review, workshops, 1-1 interviews and user observation.
• Excellent analytical skills , synthesising data from a wide range of sources to support the development of recommendations, with clear rationale and supporting evidence.
• Structured approach to data and documentation, with excellent organisational skills.
• Proficient at delivering impactful business cases, reporting and visualisation.
• Excellent collaboration skills; able to adapt style to work effectively with different stakeholder groups. 
• Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
• Excellent working knowledge of Microsoft Visio or other process mapping tools.

Desirable:

• Working knowledge of Jira or similar kanban board.
• Experience of using Confluence (or similar). 
• Knowledge of Dynamics365 entity architecture.
• Experience of supporting the development of Dynamics365 CRM solutions.
• Experience of the charity sector.
• Experience of writing BA technical documentation. 
• Basic SQL skills. 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

We are looking for an Assertive Outreach Worker to engage and support vulnerable adults who are at risk of, or currently experiencing, cuckooing (where perpetrators take over a person’s home for criminal exploitation).

The role requires proactive, persistent, and person-centred outreach to build trust with individuals who may be reluctant to engage with services, with the aim of improving safety, reducing harm, and supporting sustainable recovery and independence.

Location: Nankeville Court, Woking, with travel across Surrey
Salary: £29,220 pro rata (£17,532 actual)
Hours: 21 hours per week, with flexibility to work across the work week
Contract type: Permanent

About the organisation:

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

Key responsibilities:

Outreach & Engagement

• Deliver assertive outreach, including home visits, community-based engagement, and multi-agency operations.
• Build trusting relationships with individuals experiencing exploitation, often with complex needs (e.g., substance misuse, mental health, homelessness).
• Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

• Identify, assess, and respond to safeguarding risks related to cuckooing and exploitation.
• Develop and implement risk management and safety plans in collaboration with service users.
• Act promptly on safeguarding concerns in line with local authority procedures.
• Work closely with police and safeguarding teams to disrupt exploitation and protect victims.

Case Management

• Manage a caseload of service users, maintaining accurate and timely records.
• Complete needs assessments and co-produce support plans tailored to individual needs.
• Monitor progress and adjust interventions accordingly.

Multi-Agency Working

• Work collaboratively with partner agencies including:
  • Housing providers
  • Police
  • Social services
  • Substance misuse and mental health services
• Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
• Advocate on behalf of clients to access services, housing, and support.

Prevention & Education

• Deliver awareness sessions to professionals and communities about cuckooing and exploitation.
• Support early intervention strategies to prevent exploitation.

Practical Support

• Assist service users with:
  • Securing safe accommodation
  • Accessing benefits and healthcare
  • Re-establishing tenancies
• Provide crisis support where required.

Working Conditions

• Regular lone working and community-based visits, including high-risk environments.
• Flexible working hours, which may include evenings and weekends.
• Requirement to follow all health and safety and lone working procedures.

About you:

Essential

• Experience of working with vulnerable adults, particularly within:
  • Substance misuse
  • Homelessness
  • Criminal exploitation / safeguarding
• Demonstrable experience of assertive outreach or intensive engagement work
• Strong understanding of cuckooing, county lines, and exploitation
• Knowledge of safeguarding legislation, policies, and procedure
• Ability to assess risk and manage complex, high-risk situations
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a multi-agency team
• Ability to manage competing priorities and meet deadlines
• Resilience and ability to work in challenging environments
• Empathy and non-judgemental approach
• Strong problem-solving and decision-making abilities
• Effective record-keeping and IT skills
• Full UK driving licence and access to a vehicle (if required)
• Ability to work flexibly across area
• Have authentic attributes of Kindness, Commitment and Integrity
• Ability to maintain Equal Opportunity standards at all times

Please refer to the job description for a full breakdown of the key responsibilities and person specification.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to an enhanced DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK.

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.