Acting support worker jobs
About the role
The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.
Responsibilities
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The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.
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Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.
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Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.
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To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.
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To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions, ensuring residents’ rent accounts are monitored and prompt actions taken to prevent the accumulation of debt, and to authorise any rent account adjustments and refunds.
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Work closely with the Assistant Accountant to ensure that all residents Personal Contributions (PC) and Housing Benefit (HB) are calculated correctly on sign up and when there has been a change of circumstance
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Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.
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Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.
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Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them
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To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.
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To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.
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To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.
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To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.
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To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.
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To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.
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Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures
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Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.
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To undertake such other duties within the competence of the post holder which may be required from time to time.
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Person specification
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Experience
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Demonstrable experience of working in a supported housing environment in a similar or related role
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Experience of supervising a person or team
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Qualifications
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GSCE (or equivalent) in English, Maths
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Skills and Knowledge
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Knowledge of supported housing sector and housing law
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Detailed knowledge of rent arrears issues and processes
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Detailed knowledge of housing and welfare benefits
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Understanding of trauma informed practice
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Abilities
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Capable of developing and maintaining constructive and positive working relationships both internally and externally
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Personal qualities
• Be creative in problem solving and seek out practical solutions to complex problem
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Demonstrate a high degree of accountability and decision making
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Full driving licence held and maintained
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Desirable criteria
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Housing or a related qualification
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Be able to meet deadlines and balance priorities
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Be able to delegate and allocate work effectively
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Be able to monitor operational and customer service performance and suggest and implement ways of improving performance
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Be able to manage change, introduce new initiatives, and revise systems and processes
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Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures
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Interview process
Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK. Due to the customer‑focused nature of this role, working from home will be one day per week
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
We are seeking a sessional worker with experience of facilitating groups to lead weekly psychoeducational sessions on Wednesdays from April 1 through June 17 from 6.45pm to 7.30pm. We will be one of ten local Minds participating in a 12-week rollout of Bat & Chat, a new and innovative programme funded by National Mind that aims to enhance mental health through guided psychoeducation and cricket-based activities.
Based at the Oval Cricket Ground, each weekly session will consist of 45 minutes of progressive cricket skill development with professional coaches, a 30-minute break, then 45 minutes of structured psychoeducational group work with the facilitator, who will be required to be present from 6.15-7.30pm.
The successful candidate must be available to run all 12 sessions and as part of the role will receive a comprehensive handbook that includes session structures with scope to adapt, facilitation tips, themes, and prompt questions. They will also be required to collect and input session attendance and outcomes into a database, for which training will be given during working hours.
The programme will:
- Run weekly for 12 weeks from 1st April to 17th June 2026
- Support up to 12 group participants
- Be open to all genders, but previous cohorts have mainly consisted of men, and we expect this to be the case here, given our partnership with cricket clubs and our outreach strategy
- Sessions to take place at The Oval Cricket Ground
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Sunday 15th March (11:59pm)
Likely interview date: Week beginning 23rd March
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Southall Community Alliance is a charity working in Southall that is looking to recruit
an experienced, part-time Human Rights Outreach Officer to oversee an exciting
new 2.5 year project we are delivering to build understanding of human rights issues
and law.
The person we are looking for will be well organised, motivated and aware of the
nuanced issues affecting diverse and disadvantaged communities. Their duties
include arranging training, workshops and outreach visits to create awareness of
human rights legislation and the practical impacts in areas with large, transient
communities.
The Outreach Worker will act as primary contact for the project and policy work and
ensure good working relationships with a range of key contacts including policy and
programmes partners.
This post is funded by The Baring Foundation.
To bring together voluntary and community groups, businesses and local residents in Southall to address the social, cultural, religious & local needs.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help lead the response to rough sleeping in South West London. Join SPEAR as our Rough Sleeping Outreach and Assessment Manager and make a real difference to the lives of people experiencing homelessness.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people sleeping rough to move into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead our Rough Sleeping Outreach and Assessment Service across the London Boroughs of Richmond and Wandsworth. You will manage a dedicated team delivering street outreach and operating from the Assessment Centre in Clapham Junction, ensuring people experiencing rough sleeping receive timely, trauma-informed support and pathways into accommodation.
This is a hands-on leadership role where you will oversee service delivery, manage staff and rotas, build strong partnerships with local authorities and support services, and ensure high-quality safeguarding and case management.
If you are passionate about tackling homelessness and leading frontline services that make a real difference, we would love to hear from you.
Why join us
At SPEAR, you’ll be part of a friendly, skilled charity team dedicated to ending homelessness. We offer comprehensive training, opportunities to progress, and strong wellbeing support, so you can thrive while helping others do the same.
Your Benefits
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.
Young People Support Worker
We are seeking a Young People Support Worker to join a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for.
Location: Durham
Salary: £24,136
Closing Date: 08 March, 2026
Employment Type: Permanent
Hours per week: 37.5
About the Role
You’ll play a vital part in delivering our mission: tackling homelessness, widening opportunity and championing fairness. Whatever your specialism, you’ll help create a safe, inclusive and empowering environment where people can thrive and move forward with confidence.
As a Young People Support Worker at our service in Durham, you’ll empower residents in supported accommodation to develop key life skills, strengthen resilience, and move forward with confidence in education, training, employment, and wellbeing. Using an assets‑based, psychologically informed approach, you’ll create SMART support plans, complete risk and needs assessments, and ensure every young person receives personalised, meaningful support.
As part of the team, you’ll respond to incidents, safeguard vulnerable clients and help new residents settle into the service. Working proactively with colleagues and external agencies, you’ll use clear communication, strong boundaries and steady problem‑solving to maintain safety and wellbeing throughout the night.
Please note that access to transport is essential due to location of the projects and lack of public transport links.
In this role, you will:
• Provide safe, supportive accommodation and champion the wellbeing of every client.
• Deliver personalised support plans that empower individuals to achieve independence.
• Build positive, respectful relationships with colleagues, partners and the people we support.
• Encourage participation in education, training, employment, and volunteering opportunities.
• Contribute to a positive team culture and maintain a safe, welcoming environment.
• Commit to continuous learning and uphold Depaul’s values of respect, inclusion, and action.
About You
You believe in people — their strengths, their rights and their potential. You bring empathy, energy and a solution‑focused mindset to your work. You communicate clearly, stay organised and adapt well in a fast‑moving environment. You’re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role.
What You’ll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Care Support Worker – Help People Live Their Best Lives Every Day
Do you love making a difference? Are you the kind of person who brings warmth, energy, and compassion wherever you go? As a Care Support Worker at Peabody, you’ll be a vital part of someone’s journey—helping them live independently, confidently, and joyfully.
Whether it’s supporting with daily routines, encouraging hobbies, or simply being a kind presence, you’ll help people feel safe, heard, and empowered. This is a role where your care truly counts—and where every day brings new opportunities to brighten someone’s life.
What You’ll Do
- Support people with personal care, health needs, and daily living tasks
- Help individuals express themselves and make choices that matter to them
- Encourage hobbies, interests, and community activities
- Build strong relationships with families, friends, and professionals
- Keep homes safe, clean, and comfortable
- Work flexibly across services—including evenings, weekends, and overnight shifts
- Maintain accurate records and contribute to reviews and team meetings
- Promote health, safety, and uphold quality standards
What You’ll Need
- A kind heart and a compassionate mindset
- A sense of humour and a resilient attitude
- Great communication skills and a team spirit
- Willingness to work flexibly, including unsociable hours
- Respect for diversity and individual needs
- Ability to maintain accurate records and meet deadlines
- A satisfactory DBS check
- Experience in care or support (voluntary or paid) – desirable but not essential
- Care Certificate or NVQ Level 2 in Health & Social Care – desirable but not essential
Why Join Us?
When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 25 days annual leave, plus bank holidays
- Two paid volunteering days each year
- Flexible benefits scheme and discount portal
- Life assurance at 4x your salary
- Up to 10% pension contribution
- Paid training and development opportunities
- Employee assistance programme
- Staff recognition schemes
Please Note: Peabody is unable to offer visa sponsorship
We are looking for female applicants only for this role as it is an all-women’s service. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
Please Read Before Applying
This role follows a 24/7 working pattern, which includes overnight shifts, evenings, weekends, and bank holidays. You’ll need to be flexible and ready to support people when they need you most.
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Closing date: 13th March 2026 at midnight.
Interviews will be ongoing and will take place no later than 23rd March 2026.
At Ambitious about Autism, we're currently looking for a People Advisor to join our team.
You'll support managers and staff with advice on ways of working, implementation of employment policies and enabling effective people management across AaA through supporting employee relations case work. You'll also ensure that all variations to contracts impacting terms and conditions of employment and pay are written accurately.
You'll support managers with absence/health issues, including making occupational health referrals as required, and following up and assisting through the capability process. You'll prepare HR related documentation and support administration, ensuring records are kept securely, confidentially and up to date.
We are looking for some someone who has:
- A CIPD qualification/currently studying towards a CIPD qualification or demonstrable equivalent ER experience.
- Demonstrable experience providing advice to managers and staff on HR related matters.
- Strong knowledge of ER case work, current employment law and HR best practice.
- Ability to build strong relationships with multiple stakeholders with an ability to be sensitive, diplomatic and tactful when required.
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements.
To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model.
To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs.
Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021
Main Duties
1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery.
2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is coordinated and applicable.
3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion.
4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing.
5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.
6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.
7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others’ roles and responsibilities.
8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate.
9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.
10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021
11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies.
12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills.
13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times.
14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training.
15. Complying with the Tower Project’s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership.
16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures.
17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio.
18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation.
19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary.
20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary.
21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call.
22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments.
Full Time ( 40 hrs per week)
Inclusive of 3 Sleep - Ins
Please Note:
You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project.
This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.
The key aims of the The Tower Project are to enable and empower people with disabilities to develop opportunities, and have a voice in the community



You will play a key role in leading the day–to–day delivery of the service, providing effective management and leadership to a team of Early Help support workers and Early Help Development Workers. As the Service Manager, you will be required to work in partnership with the Operational Manager to support the strategic development of the integrated service offer for children and families living in the West of Birmingham. You will be required to work closely with a wide range of stakeholders and actively engage in local and district meetings and with Birmingham Childrens Trust. As the Service Manager, you will be working as a part of a management team and be accountable for the quality standards in the service, building and sustaining professional relationships with all stakeholders.You will play a key role in leading the day–to–day delivery of the service, providing effective management and leadership to a team of Early Help support workers and Early Help Development Workers. As the Service Manager, you will be required to work in partnership with the Operational Manager to support the strategic development of the integrated service offer for children and families living in the West of Birmingham. You will be required to work closely with a wide range of stakeholders and actively engage in local and district meetings and with Birmingham Childrens Trust. As the Service Manager, you will be working as a part of a management team and be accountable for the quality standards in the service, building and sustaining professional relationships with all stakeholders.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



The client requests no contact from agencies or media sales.
At Yada we provide an outreach service across coastal west Sussex that supports women impacted by sexual exploitation. Our outreach team is warm, friendly, approachable and trauma informed. As a team we are passionate about reducing the risk of sexual exploitaton, supporting women impacted by it and educating our community on the risks of sexual exploitation.
Applicants should send an up-to-date CV along with a cover letter by midnight 23rd March 2026.
Yada's vision is to see a world with no place for sexual exploitation, where women can live life free from abuse, stigma and violence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
£13.85 per hour
Variable hours (24 hours rota)
South London- Croydon
We are currently recruiting Bank Support Workers to join our permanent staff team at our new Children’s Home in Croydon, South London. We are seeking committed and compassionate individuals who can build positive relationships with young people and are passionate about improving their life chances, even in the most challenging circumstances.
You will join a team of St Christopher’s workers providing day-to-day care and support for young people aged 12–18. The role includes administrative duties and accurate record-keeping, which are essential to ensuring high-quality care and compliance.
As the service operates on a 24-hour rota, the role will include weekends, bank holidays, early and late shifts, sleep-ins, and waking nights. You will need strong communication skills and the ability to work effectively within a diverse, multi-disciplinary team.
To apply you will have:
- At least two year’s experience supporting young people to achieve their full potential.
- The ability to motivate, encourage, and inspire young people towards positive outcomes.
- Patience and resilience when managing challenging behaviour.
- The ability to act as a positive and consistent role model.
- Good literacy, numeracy, and IT skills.
- Flexibility to work a rota including nights, weekends, and bank holidays.
- A Level 3 Diploma in Residential Childcare or equivalent is essential
About UsOur vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher’s is a leading charity supporting children and young people, with a proud history of delivering high-quality fostering, children’s homes and innovative leaving care services across the UK and the Isle of Man. We are passionately committed to placing young people at the heart of everything we do and to providing positive life experiences for those who are unable to remain in their parental or foster homes.
We are an equal opportunities employer and are dedicated to building an inclusive workforce where everyone feels valued, respected, and able to belong. We welcome applications from under-represented groups and encourage candidates from diverse backgrounds, including—but not limited to—different cultures, nationalities, socio-economic backgrounds, ages, disabilities, religions and beliefs, sexes, sexual orientations, gender identities, and those with caring responsibilities.
Recruitment Process
At St Christopher’s, we are fully committed to safeguarding and promoting the welfare of all children and young people in our care. As part of the recruitment process, applicants are required to complete an online application form to ensure that we gather essential information in line with legislation, best practice, and safer recruitment requirements.
Applicants will ideally be registered with the DBS Update Service; however, where this is not the case, St Christopher’s will arrange for an enhanced DBS (police) check prior to commencement of employment.
It is a criminal offence to apply for work with children or young people if you are barred from working in Regulated Activity or if your name appears on the Children’s Barred List.
All shortlisted candidates invited to interview will be required to complete and return a Self-Declaration and Disclosure form before an interview can be arranged.
Please note that this post has a minimum age requirement of 21 years for roles working directly with children and young people in our residential and semi-independent homes, in accordance with the Equality Act and its occupational requirement provisions.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man



The client requests no contact from agencies or media sales.
As Youth Worker you will use your experience of working with children and young people to:
- Work alongside the Youth Coordinator to develop and deliver an agreed project plan that meets the requirements of funders and local team priorities, in line with Diabetes UK processes and policies.
- Support young people and volunteers to understand and grow their strengths and skills, empowering them to take action, support others and make change happen.
- Continuously improve our impact and engagement with young people and the diabetes community, identifying opportunities to share learning and good practice across teams.
- Work with colleagues to grow and enhance our engagement with young people, creating opportunities for long term relationships and involvement of young people in the wider work of the charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE CLINK CHARITY
YOUTH SUPPORT WORKER (LONDON & SOUTHEAST)
Salary: £30,000 FTE
Contract: Permanent
Working Pattern: Full Time, 39 hours p/w
Location: Supporting students from The Clink’s sites across London and the South East
Applications close on Friday 27th March but will be reviewed on a rolling basis, so early applications are advised
ABOUT THE CLINK CHARITY
The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.
Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink so unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.
Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.
ABOUT THE ROLE
The Clink Training Café, located in Herne Hill, is a real-life professional kitchen and café that provides young people with meaningful work experience over a 12-week programme. During this time, participants work towards five accredited City & Guilds qualifications while gaining hands-on hospitality and employability skills.
We work closely with the Youth Justice Service, as well as Children in Care and Care Leavers teams, to engage vulnerable and at-risk young people in the programme. Many of the young people we support are at risk of criminal exploitation and grooming, and we also work with neurodivergent young people who have additional learning needs.
At our café in Herne Hill, we have supported 100% of our students who have participated in the program to graduate into further education or employment.
The Youth Support Worker will provide a high quality and responsive support, mentoring and advocacy service which creatively addresses the needs and risks of our students and graduates, enabling them to avoid the risk of criminal exploitation upon completion of the program and to progress into the next step of their education or employment pathway.
You will be joining The Clink Charity at an exciting time as we plan to scale the success of our Café project by taking on a second site in Guildford to work with vulnerable NEET young people across Surrey. This role will offer the successful candidate the opportunity to mobilise this project and to take a leading role in building referrals, establishing networks and establishing this new intervention.
DUTIES AND RESPONSIBILITIES
As a Youth Support Worker, you are responsible for:
Individualised Support
• Act as a strong advocate for all students, representing their needs and interests.
• Complete a personalised support plan for each student to understand their individual needs, challenges, and personal circumstances.
• Work closely with young people to identify risks, recognise warning signs, and develop strategies to reduce the likelihood of involvement in criminal exploitation, grooming, or other harmful behaviours.
• Support student engagement throughout the programme, addressing conflicts or challenges as they arise to maintain a positive learning environment.
• Establish appropriate boundaries and respond effectively to student behaviour to ensure a safe and inclusive environment.
• Support students in developing resilience, confidence, and independent decision-making skills.
Monitoring and Impact
• Conduct weekly 1:1 session with each student, focusing on personal growth, emotional wellbeing, and life skills such as budgeting, accurately logging all sessions in both internal and external CRM systems.
• Ensure all contact logs and essential paperwork are accurately updated and completed weekly.
• Contribute ideas to improve programme delivery and student engagement through innovative activities or support strategies.
• Use data insights to report progress to referral partners and funders.
Partnerships and Networks
• Build and maintain strong, positive relationships with all external partners and networks.
• Engage with external partners to build the relationships needed to receive referrals for our target audience and meet with each student prior to starting the programme to ensure a smooth induction.
• Liaise with relevant networks and attend meetings with funders or partner organisations that support the students' development.
• Seek out new partnership opportunities to enable The Clink's youth programs to grow and develop.
Employer and Further Education Connections
• Establish relationships with a variety of employers and further education providers to support work placements and future career opportunities.
• Assist students in creating structured CVs and preparing for interviews, including attending interviews if required.
Safeguarding
• To prioritise child protection and safeguarding of beneficiaries.
• Report and log all safeguarding concerns to the Designated Safeguarding Lead promptly, following charity policies.
General
• Travel between different sites when necessary, including locations such as our second site in Guildford, Surrey. Able to accompany our young people on trips, visits, or work placements, always maintaining safety and professional standards.
• Attend all training sessions and supervision meetings provided by senior management.
• Work collaboratively with staff across The Clink to achieve the best outcomes for young people and maintain healthy, professional working relationships.
• Support the planning and delivery of special events, career fairs, or community engagement projects.
DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE
• Holds an enhanced DBS check suitable for working with both children and adults, ensuring full compliance with safeguarding and legal requirements.
• Experience of working with young people aged 16-25, with an understanding of their developmental stages, personal challenges, and individual needs.
• Possesses a relevant youth work qualification or equivalent, demonstrating a commitment to professional standards and best practice in supporting young people.
• Experience of working in prisons, youth offender institutions, or the criminal justice
system, including having lived experience, and the ability to use this knowledge to positively guide young people.
• Experience of supporting young people involved in gangs, at risk of exploitation, or affected by county lines, with the ability to identify risks and implement interventions to reduce harm.
• Experience of networking and building strong professional relationships with employers, apprenticeship services, and external partners to support education, training, and work placement opportunities.
• Experience of referring young people to specialist services and working collaboratively within a multi-agency framework to provide holistic support and guidance.
• Knowledge and understanding of safeguarding issues and the PREVENT Duty, with the ability to assess risks, consult with line managers, and log appropriately in line with organisational protocols.
• Ability to maintain a safe, structured environment with clear boundaries while responding appropriately to behaviours and supporting young people to make positive choices.
• Ability to identify risk factors for criminal exploitation or grooming, help young people recognise warning signs, and implement strategies to reduce their vulnerability.
• Strong numeracy skills, sufficient to assist young people with budgeting, calculating benefit entitlements, understanding rent arrears, and managing finances.
• IT literate, able to maintain accurate records, logs, and assessments on internal and external systems while ensuring data is up to date and securely stored.
PERSONAL QUALITIES
• Strong communication and interpersonal skills
• Able to build trust, motivate, and advise a diverse group of young people while maintaining professional relationships.
• Able to adopt a supportive, confident, and motivating approach, inspiring young people, building their self-esteem, and promoting positive personal development.
• Demonstrate empathy, patience, and understanding of the diverse challenges young people may face, including personal, social, and emotional issues.
• Demonstrate resilience and adaptability, able to respond to changing circumstances and manage stress effectively while maintaining a positive approach.
• Highly organised and proactive, able to manage multiple tasks and competing priorities efficiently without compromising the quality of support.
• Committed to teamwork and collaboration, working effectively with colleagues, external partners, and multi-agency teams to achieve the best outcomes for young people.
• Willingness to engage in continuous training, professional development, and reflective practice to enhance knowledge, skills, and performance.
REPORTING LINES MANAGEMENT EXPECTATIONS
You will report directly to the Support Lead for London and the SE, the Executive Leadership Team, but also work closely with any external networks such as the local authority and related Clink project leads in the community.
GENERAL CLINK CHARITY INFORMATION
All staff are expected to:
• Comply with all current legislation
• Comply with all prison operational policies
• Comply with The Clink Staff Handbook
• Undertake such other duties within the scope of the post as may be requested by your manager
Special Requirements:
• Must have an enhanced DBS for children & adults
• A driving licence is preferred because of travel between sites — but not essential.
Company Benefits:
• 28 days holiday plus bank holidays
• Company pension scheme
• Free meals on duty when based in a restaurant or at Herne Hill site.
HOW TO APPLY
If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4).
In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.
Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 27th March.
We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.
If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.
Appointment process
Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.
Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.
Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.
References
If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.
All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).
Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.
EDI
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.
Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.
Please ensure you apply with a supporting statement/cover letter explaining your reasons for applying in line with the role requirements and values of the charity.
Part-Time Young People Support Worker
We promise you that no day will be the same, and you will get so much out of working with our residents as you ensure that they are well-cared for, and empowered to make progress in their recovery.
Location: London, Islington
Salary: £18,021.79 per annum, (Pro-rata), FTE - £27,636
Closing Date: 16 March, 2026
Employment Type: Permanent
Hours per week: 15
About the Role
Make a meaningful impact every weekend by supporting young people to build the confidence, skills and resilience they need for independent living. In this 8‑placement supported accommodation service, you’ll deliver focused, strengths‑based support, complete SMART outcome‑driven plans, and lead risk and needs assessments—helping clients progress with purpose while maintaining a safe and positive environment.
As Young People Support Worker (part time), you’ll run one‑to‑one and group sessions, support new residents to settle in, and work collaboratively with statutory partners to provide joined‑up, personalised support. With creativity, empathy and strong safeguarding awareness, you’ll motivate clients to engage in education, training, employment and community activities, all under Depaul’s assets‑based, psychologically informed approach.
Please note that this job opportunity is offered as a part-time (15 hours a week), permanent role.
In this role, you will:
• Deliver strengths‑based, outcome‑focused support that builds young people’s skills, confidence and independence.
• Complete risk/needs assessments and create concise SMART support plans.
• Run focused 1:1 and group sessions that boost resilience and engagement in EET/volunteering.
• Maintain a safe, positive accommodation environment with strong safeguarding practice.
• Support move‑ins, tenancy sustainment and day‑to‑day wellbeing in the service.
• Work collaboratively with statutory partners and contribute to rota, H&S and team duties.
About You
You believe in people — their strengths, their rights and their potential. You bring empathy, energy and a solution‑focused mindset to your work. You communicate clearly, stay organised and adapt well in a fast‑moving environment. You’re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role.
What You’ll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.


