New opportunity not to be missed! Centrepoint, the UK’s leading youth homelessness charity, is looking for a Enagement Team Adminstrator to join our Engagement team based in  Lambeth. In return, you will receive a competitive salary plus excellent benefits.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

Together with our partners, we support thousands of homeless young people each year.

The Engagement team is responsible for finding new and exciting ways to engage young people. We work by using our four pillars of engagement (Sport, Art and Culture, Technology and Food) to positively transform young people’s lives.  We create weekly engagement programmes through different mediums which are then delivered in partnership with inspiring partners.

What you’ll be doing…

• Ensure that all reporting within the team is managed effectively; administering a calendar of reporting required, disseminating communication reminders and collating reports
• Provide training and support to all Engagement Team members for the correct use of all internal platforms e.g. Talos, QlickView, ClickTravel, Ipos (including Lyreco ordering), Inform, Concur
• Effective goods ordering in line with correct budget lines.
• Be proactive in ensuring all office based supplies are available and useable
• Respond to all and any general enquires and manage all phone calls and queries.

What we’d be looking for from you…

• Excellent verbal, written, numerical and communications skills
• Experience of working as part of a team and engaging with others.
• Excellent computer literacy skills with an emphasis on Excel, Word, PowerPoint and CRM systems
• An understanding of some of the key issues facing Centrepoint’s Young People.
• Able to manage workload to meet a range of conflicting deadlines

What we offer in return...

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

- Excellent training package to ensure you have the skills and knowledge to build a new career

- Employer pension contributions of 4%

- Clear career progressions, linked to portfolio work, that enables movement up the pay scale

- Access to Cycle 2 Work loan scheme

- An interest-free travel loan

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Don’t miss out on this fantastic opportunity to join our team as a Engagement Team Administrator, click ‘Apply’ now!

Closing Date: 12 November 2019, noon

Interview Date: 18 November 2019

In L’Arche we believe that people with learning disabilities have much to teach us and contribute to the world. During the last fifty years, we have learnt that one of the best ways to enable this is by creating Communities with a culture of shared lives between people with and without learning disabilities, from which we can work together to build a more human society.

The Digital Fundraising and Communications Officer will sit in the Fundraising and Communications team in our Manchester office. With our Fundraising and Communication Leads you will be responsible for developing our digital strategy and our online communications with our supporters. 

We are looking for someone who is passionate about digital fundraising and communications. You will have experience of developing and implementing digital fundraising strategies and a strong understanding of websites and social media, specifically Facebook, Twitter, Instagram and YouTube, as well as other digital platforms such as SoundCloud and Medium. You will be knowledgeable about emerging trends and have experience of using analytics to inform and build strategy.

You will work with our Communications Advisor and fundraising colleagues to shape and deliver strategies to increase online giving, grow our audiences and recruit carers (we call them assistants), and will provide support, advice and insight regarding content and audiences. You will be competent in the use of content management systems, analysing data, and online research, and will develop our existing national website to further encourage online giving.

This is an exciting and rewarding role within an organisation that is committed to creating a world where everybody belongs.

To apply for this post please send us your CV and a covering letter, demonstrating how you meet the person specification for this role and why you are the right person for it, to the email address given in the job description and person specification document.

Please use the reference: Digital Fundraising and Communications Officer Application as the email subject heading.

All completed applications to be received by 11:59pm on Tuesday 31 December.

Shortlisted candidates will be informed the week beginning the 6th January and interviews will be held in Manchester the week beginning the 13th January.

Are you an experienced and confident team administrator? Do you have experience of supporting vulnerable people and have a motivation to help pet owners in housing crisis?

Dogs Trust is seeking a new Administrator to support the Outreach Projects at Dogs Trust.

The Outreach Projects (Hope Project, Freedom Project, Lets with Pets and a new Pet Foodbank Scheme) provides advice and services for pet owners in housing crisis as well as homelessness organisations, letting agencies and landlords dealing with pet owners.

The Outreach Projects Administrator deals on a daily basis with a variety of stakeholders (mainly over the phone and by email), including clients accessing the projects, referral & homelessness organisations, members of the public, letting agencies, landlords, veterinary surgeries and internal contacts. The main areas of this role are focused on customer service, invoice processing, data entry and admin/team support.

To be successful in this post you will need to be extremely organised with excellent communication skills and an empathetic approach.   You will also have experience of processing and reconciling invoices and a keen eye for detail.

In return, we have a comprehensive benefits package, which includes excellent annual leave and pension allowances, and you will you join a team of highly professional and driven colleagues in a friendly and collaborative environment, all with a genuine passion for dog welfare and helping dog owners in need.

To apply for this position please click the APPLY NOW button.  Our application process requires you to submit a CV and cover letter explaining your interest and suitability for the role.

Interviews for this role will take place w/c 16th December 2019.

We are looking for an experienced, driven and proficient Website Officer to join our ambitious Digital Team, which is part of a wider, creative and high performing Communications Team.

At Practical Action we believe that to deliver our mission and vision we need to connect and engage more people meaningfully in our cause. We have invested in refreshing our brand as well as building a new website, to attract and engage new audiences and deepen our relationships with existing ones. The Website Officer role will be critical in ensuring the website delivers on these objectives and provides a superior digital experience for our audiences.

Reporting to the Digital Manager you will be responsible for managing our group website, as well as supporting website editors and managers of our sub-sites, providing a consistent website experience and ensuring the stability of our website infrastructure.

In addition the Website Officer will work with our specialist agency partners to manage any new development or optimisation work required.

Journey optimisation will be a key focus. Using data insight and a test and learn approach to continuously improve our user journeys and SEO. This includes providing a more intuitive and user-friendly donation experience and realizing our future ambitions of a full e-commerce experience.

Content creation and development is key to supporting our new brand and telling our story of change in a compelling and engaging way. Working closely with all website editors, including those in our international offices, you’ll provide support, training and guidance in best practice.

About you

You will have a solid understanding of custom websites using 3rd party integrations and user journey design. With at least 2 years’ experience in a similar role, you will have a track record of delivering results through data-driven UX optimisation.

You must be comfortable with HTML, CSS and website infrastructure, and have a good technical knowledge of website content management systems. Working well within a team is a must as you will be collaborating with colleagues across the communications team and beyond to deliver on campaign digital activities.

You will be highly organised, a confident problem solver and comfortable with providing expert advice to a range of stakeholders. Some experience of international development or the charity sector is desirable but not essential.

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working – these are just some of the reasons we think Practical Action is a great place to work.

Our brand new open plan offices are located in the centre of Rugby and near to Rugby train station but we also offer free parking.

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.

• Flexible working hours are encouraged and enabled – depending on the role, remote working is possible.

• 26 days holiday rising with continuous service, in addition to public holidays.

• A pension scheme that new employees can join from day one of employment - employer contributes 10.5% of salary and the employee contributes 5%.

• Enhanced family friendly policies, including maternity, adoption, paternity and shared parental leave.

• Life assurance (3 x annual salary).

• Bike to Work scheme.

About us

Practical Action is a change making organisation that works in unconventional ways. We put ingenious ideas to work so people in poverty can change their world.

We do things differently, so answers that start small can grow big - bringing people together in bold collaborations, using innovation and knowledge to build futures free from poverty and help shape a world that works better for everyone.

Additional information

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

Practical Action are committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks.

Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 3rd January 2020

Interview dates: Thursday 9th January / Friday 10th January 2020

Please apply through our Practical Action website

Do you:

• Like working with numbers and have an eye for detail?
• Have good communication skills and enjoy being part of a vibrant team?
• Want your work to help vulnerable children and the Christians supporting them around the world?

Viva is inspiring lasting change in children’s lives through the power of collective action because we have a vision to see children safe, well and fulfilling their God-given potential.

We believe that a network of churches and community organisations, locally focused and united in purpose, is the best possible vehicle for bringing lasting change for children.

We are reaching over 2 million children in 27 countries through our 38 partner networks, which comprise over 4,000 churches and community organisations.  Our goal is to grow over the next 10 years so that we are improving the lives of 5 million children.

We are looking for a new Finance Administrator to join our team, following an internal promotion.  You will assist the Finance Manager in the running of the finance department, administering all day-to-day income and expenditure transactions.  You will be responsible for Viva’s global accounting entries and bookkeeping, based in our Oxford office but working closely with our US, Hong Kong and Uganda offices.

You can be part of this incredible work, making a real and lasting difference for children.

To apply, please click on the 'Apply Now' button for full application details. The closing date for applications is midnight on Wednesday 1 January.  Interviews will be held on Wednesday 8 January 2020.  If you wish to have an informal conversation about the role with Adam Perryman, Chief Operating Officer, please call the Viva office prior to 23 December to arrange this.

This is either a part-time or full-time position (22.5-37.5 hours per week) dependent on the successful candidate’s preference.  The full time salary is £20,000-£24,000 (depending on experience).

Marketing Officer - (22 hours Part Time)

Central London

£26,000 - £29,000 (Full time equivalent)  + Benefits

The Microbiology Society is a membership charity for scientists interested in microbes, their effects and their practical uses. It is one of the largest microbiology societies in Europe with a worldwide membership based in universities, industry, hospitals, research institutes and schools.

Our principal goal is to develop, expand and strengthen the networks available to our members so that they can generate new knowledge about microbes and ensure that it is shared with other communities. The impacts from this will drive us towards a world in which the science of microbiology provides maximum benefit to society.

We are seeking a Marketing Officer to join our Communications and Marketing team on a part time basis. The team is committed to keeping members, partners, staff and other stakeholders engaged, informed and involved in the Society’s activities.

Reporting to our Sales and Marketing Manager, you will be joining the Society at an exciting time as we deliver our Strategy 2018-2022 and celebrate our 75th anniversary in 2020. You will have specific responsibility for the marketing of our journals, helping to develop compelling messaging to drive awareness of and submissions to our journals, as well as working on evidence-based campaigns for institutions and individuals. Ideally, you will bring experience of working in a journals environment and want to apply your talents to ensuring excellent engagement with institutional customers and microbiology researchers.

For more information, please visit our website.

Please send a CV and covering letter by email via the button below.

Only shortlisted candidates will be contacted.

Closing date: 1st January 2020.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion. 

“We are interested in every qualified candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

We are seeking a highly efficient, experienced Administrator to join our small professional team. You must have excellent communications skills, be thorough and accurate, be able to multi-task, remain calm under pressure and add to our team dynamics. You must possess a range of administrative and secretarial skills including good IT skills. The post will involve supporting evening training events during term time approximately once a week.

Good interpersonal and teamwork skills are essential as is a sense of humour and the ability to exercise tact, diplomacy and sensitivity.

You need to be committed to our vision of ‘Developing Church of England Education’, be in sympathy with the aims and objectives of the Christian Church, and ideally have an understanding of the workings of the Church of England in Education.

Closing date for applications:  9am Monday 16 December 2019

The Leasing Administrator/Officer (Commercial) will be working for a charity supporting and enhancing the lives of people in the local and diverse community.

We are looking for an individual who is community and customer focused and possesses a keen interest and experience in undertaking commercial property lettings and dealing with associated legal documentation.

You will need to have the right blend and balance of technical and practical skills, legislative and commercial awareness and people management skills.

To find out more about this exciting role and to apply visit Westway Trust website.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible

We’re looking for a proactive and enthusiastic administrator to join a fast-moving team and provide vital support to the Supporter-led Fundraising team at Alzheimer’s Research UK. The roles will be crucial in providing excellent customer service to our current community fundraising supporters through prompt, helpful, professional and friendly contact.

We’re looking for someone with strong communication skills who can support various teams, manage a busy workload, lead on projects and help to develop new team resources and tools.

Fundraising experience is not essential for the role, but we’re looking for someone with the drive and passion to change the future for those affected by dementia. The successful candidate will be enthusiastic, want to learn and develop and be keen to get involved.

Main tasks of the role:

• Responding to fundraiser queries and requests in a timely and professional manner.
• Planning and implementing stewardship plans for supporters.
• Fundraising data management: inputting data into our CRM system.
• Supporting on fundraising projects and product development.
• Event support: organising and attending events.

What we are looking for:

• GCSE or equivalent in Maths and English, with grades 9-4 (A-C equivalent)
• Excellent, enthusiastic telephone manner.
• Excellent written and verbal communication skills.
• Experience of supporting fundraisers or working in another customer service role.
• Confident working with computers – good knowledge of Word, Excel, Outlook and databases, ideally Raiser’s Edge.
• A professional and hard-working team player.
• Good organisational skills.

Location: Granta Park, near Cambridge

Salary: Circa £21,000 per annum, plus benefits

Please download the Vacancy Pack for full details.

Please note that the official job title for the successful candidate will be Supporter Engagement Executive. When accessing our online recruitment system, the role will be listed as Supporter Engagement Executive.

The closing date for applications is the 1st January 2020, with interviews to be held on the 10th January 2020. Please indicate in your cover letter if you are unable to attend on this date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

You have great administrative and data entry skills, a flexible approach and lots enthusiasm. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Administrator and Data Worker.

Right now, we’re looking for someone like you to join our team in Derby that offers alcohol services and access to drug treatments for adults, and has a large family service to support those affected by someone else’s substance misuse.  You will provide the vital administrative, data entry and reporting and reception support the service needs to run smoothly. One minute you might be booking clients in for appointments using our electronic diary system, the next, greeting visitors, keeping the reception area clean and tidy, dealing with queries or handling a telephone enquiry. Anything it takes in fact, to ensure that everyone we deal with feels welcomed and that our systems and service operates effectively each and every day.

As well as GCSE English and Maths at Grade C or above (or equivalent), you have significant experience of data entry, manipulation and reporting. We’ll also be looking for a background in an admin role where you dealt with people from a wide range of backgrounds, both over the phone and face-to-face. Familiar with all aspects of electronic communication such as email, diaries and the intranet, you have a good knowledge of Microsoft Office applications and Windows files and folders too. What’s more, you have lots of initiative, are great at multi-tasking, work well within a team and under direction from others and have an absence of an alcohol or substance misuse problem for at least two years.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Closing date: 10th December 2019

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

PAPYRUS is the national UK charity dedicated to preventing young suicide.

1. DESIGNATION                       Administration Officer (West Midlands)
2. HOURS                                   36 per week (some planned unsocial hours)
3. SALARY                                NJC Scale 4-6  (£18,426 - £19,171)  + 5% Pension contribution
4. LOCATION                            Birmingham Office  
5. RESPONSIBLE TO                 Regional Manager (West Midlands)

6. PURPOSE OF POST

To provide administrative support to PAPYRUS’ West Midlands office in particular, responding, monitoring and recording all enquiries, assisting in preparation for training courses, events and workshops, supporting and working closely with other Team Members.  The post offers an exciting opportunity to learn and develop new knowledge and skills in a wide range of areas. As a small team in a growing organisation, team members are expected to be flexible, reliable, and hard-working, to be a team player able to use initiative and seek solutions when required.

7. KEY RELATIONSHIPS

Regional Manager, PAPYRUS Staff and Volunteers, Board of Trustees; and PAPYRUS Press Office

8. MAIN DUTIES AND RESPONSIBILITIES

1. Ensure the smooth running of the office

1.1. To be a first point of contact for all email and telephone enquiries.

1.2 Record all enquiries and contacts using the CRM database

1.4. Arrange and organise meetings/bookings as required.

2. Co-ordinate training bookings, using diary system, email and databases to ensure training is organised, allocated and delivered:

2.1 Prepare resources for staff delivering training courses and workshops.

2.2 Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.

3. Establish and maintain efficient and effective administrative systems:

3.1 Report any office issues to the Regional Manager as soon as possible and undertake agreed actions.

3.2 Work and maintain internal up to date CRM database (Raiser’s Edge).

3.3 Assist with managing the office diary.

3.4 Collate evaluations and feedback from project work.

3.5 Prepare reports and correspondence as requested.

3.6 Deal sensitively with all enquiries.

3.8 Direct telephone, postal or email enquiries to the appropriate member of staff.

3.9 Manage stock and resources.

3.10 Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.

3.11 Respect confidentiality within PAPYRUS policy and manage data appropriately in line with the Data Protection Act 1998.

3.12 Understand relevant duties and manage matters relating to safeguarding of children and vulnerable adults within PAPYRUS policy.

3.13 Attend and contribute constructively to regular line management supervision and appraisal protocols.

3.14 Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.

3.15 Attend training courses as required.

9. ADDITIONAL DUTIES

It is the nature of the work of PAPYRUS prevention of young suicides that tasks and responsibilities are in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises and when tasks not specifically covered in their job description have to be undertaken. These additional duties will normally be to cover unforeseen circumstances or changes in work and they will normally be compatible with the regular type of work. If the additional responsibility or task becomes a regular or frequent part of the member of staff’s job, it will be included in the job description in consultation with the member of staff.

10. CONFIDENTIALITY

It is expected that all PAPYRUS employees understand that our work is confidential and that neither details about those who use its services nor any other PAPYRUS business should be divulged to members of the public. A confidentiality agreement must be signed on taking up this post. Further details are outlined in the PAPYRUS Confidentiality Policy.

11. BASIC PRINCIPLES

The post holder is expected to be familiar with and have regard to the ethos and values of PAPYRUS and work within that framework. He/she must be prepared to operate without prejudice to all who approach PAPYRUS or work with the organisation at any level.

12. CONDITIONS OF SERVICE

Conditions of Service are broadly in line with those set out by the National Joint Council for Local Government Services. PAPYRUS has a probationary period of 6 months for all posts. Appointment to this post may be subject to satisfactory Enhanced CRB Disclosure and/or completion of Vetting and Barring Scheme checks.

13. QUALIFICATIONS

See Person Specification

The application form for this role can be found on our website. Please do not send your CV as this will not be considered as part of your application.

Applications must be submitted using the online application only.

High Trees Community Development Trust is a community anchor charity based in Tulse Hill in Lambeth. We deliver a range of services focused in 4 key areas – Community Action, Children, Young People and Family Services, Community Education and Training and Employment and Careers.  All our work is focused on improving the social and economic welfare of the local community.

We are looking for a talented and committed individual who is able to co-ordinate all of our external communications and contribute to our fundraising work.  High Trees have been through a rebranding exercise which is shortly due to launch, which has not only created a new website and template of communications tools but also clarified our vision, mission and values.  The successful candidate will play a key role in growing the profile and reach of the organisation, ensuring our messages reach our key audiences and is utilised to effectively improve our fundraising efforts across all of our service areas.

You will be able to fluently draft copy and communicate clear messaging, whether this is for our website, social media, flyers (using InDesign), newsletters and annual reports or in bids or reports to funders and potential funders.  You will quickly gain an understanding of our multiple services and projects and the ethos that underpins all our work and messaging. You will co-ordinate our communications across the organisation, responsible for producing a communications plan and working with the service teams to ensure it is adhered to.  You will collate and produce information with which you will use our brand guidelines to speak clearly using the High Trees voice, whether this is in order to draft fundraising bids or spread the message of our work.  You will have the IT literacy needed to produce the desk based research needed to provide the context for funders that our work is needed, quickly master in-design if this is not an existing skill and use the full range of social media platforms. You will also develop our online fundraising and opportunities for individual donations.

You will be responsible for regularly identifying and leading on fundraising opportunities and support on bid writing to increase the scope of our work.  High Trees CSR relationships are in their infancy and you will create and deliver a plan to increase the impact of these relationships and develop new ones, ensuring these are mutually beneficial and produce tangible benefits for the organisation.

You will also be responsible for the running and coordination of events across the organisation, whether this is developing and delivering these as part of the yearly plan (for example AGM’s or Community Days) or doing the event coordination and supporting on the delivery for events held by the service teams.

High Trees are far more interested in your aptitude for the role than any specific previous experience.  You will have a passion and commitment for work in the community sector and contributing to our aims and values.  You must be a talented communicator and possess excellent written and verbal fluency, with an instinct for framing our work in the way that is most effective.  You will also be very comfortable with the coordination, organisational and administrative aspects of the role, and be able to methodically plan and carry out the bulk of the communication functions within our organisations. 

Further details of the role can be found in the job profile

Just for Kids Law is a dynamic charity working with and for children and young people to hold those with power to account and fight for wider reform. We do this by providing legal representation and advice, direct advocacy and support, and through strategic litigation, campaigning and equipping others to work for children’s rights.

We are looking for an energetic self-starting Communications Officer to play a pivotal role in the organisation.

You will work to establish, maintain and develop the effective planning and delivery of the organisation’s media (including social media) and external profile, website, internal communications and campaigning activity. This will involve working closely with the CEO to maintain our websites, social media channels, news media profile and other communication activities. We are ambitious about what we want to achieve and the communications targets we want to meet.

Just for Kids Law has a strong reputation for punching well above its weight and is looking for an ambitious individual who wants to make their mark and gain wide ranging experience in a busy organisation that wants to maintain and further raise its profile.

The Communications Officer will work closely with the Senior Management Team as well as being well connected to the whole staff team. We are a friendly and supportive organisation providing a unique opportunity for somebody to make a real impact.

Please apply in writing by completing our application form.

Just for Kids Law believes in the value of a diverse workforce and encourages applications from people from all ethnic, cultural, religious and social backgrounds: in particular, people from BAME, LGBTQI+, etc. We strive to create a diverse working environment where anyone, regardless of background, can thrive.

Interviews will take place on 18th December 2019

Do you have a passion for excellent customer service with strong administrative skills and a polite telephone manner? If so, we are looking for an outgoing and enthusiastic Supporter Care Administrator to join our Supporter Care team. This role will allow you to carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.

The Supporter Care team is part of the wider Supporter Marketing team within the Fundraising department. The Supporter Care Administrator is responsible for ensuring that people receive an excellent standard of customer care to maintain supporter satisfaction and to generate the maximum amount of income for dementia research.  

This is a part time; fixed term contract opportunity working Monday to Wednesday (22.5 hours per week), for a period of 9-months, or on return of substantive post holder, whichever is earlier to cover a period of maternity leave.

Main tasks of role:

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials
• Managing enquiries received by email and post, either by responding or forwarding as necessary
• Contacting current supporters via telephone in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors
• Recording feedback and assisting in the resolution of complaints
• Processing donations from telephone calls and mailings, acknowledging supporters appropriately
• Sending out materials, processing donations and sending appropriate acknowledgements relating to community fundraising, sporting events and donations given in memory
• Processing new direct debit instructions and standing order payments, amending and cancelling gifts as necessary
• Amending supporter details as necessary
• Dealing with incoming post
• Updating team procedures as required
• Recognising fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how donations positively contribute towards the cause

What we are looking for;

• GCSE in Maths and English, or equivalent
• Good knowledge of Word, Excel, Outlook and databases
• Excellent telephone manner
• Excellent written communication skills
• Ability to work with a high level of accuracy and attention to detail
• Good organisational skills and the ability to prioritise workload
• Experience of working in a customer facing role
• Experience of handling complaints and queries

Location: Granta Park, near Cambridge

Salary: Circa £11,700 pro rata, per annum (£19,500 FTE per annum) plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 8th December 2019, with interviews to be held on the 16th December 2019. However, we would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

Please note that the official job title for the successful candidate will be Supporter Care Executive. When accessing our online recruitment system, the role will be listed as Supporter Care Executive.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.