Administrative And Operations Assistant Jobs in Hammersmith, Greater London
About HMFC
Are you interested in joining a team that is seeking to support everyone's life journeys?
Heathrow Multi Faith Chaplaincy (HMFC) is a Charity based at Heathrow Airport working with both passengers and staff of all faiths and none. If this is something you might be interested in then click on the link below.
What we are looking for
We are looking for an experienced administrator who can work respectfully with everybody, who is both a team player and able to work independently, you must have high standards of integrity and be able to keep confidences. You will be able to prioritize tasks to meet multiple deadlines and have strong organizational skills. Some of your duties would include:
I. Personal Assistance & Administration supporting the Head and Deputy Head of HMFC.
II. Governance Support
III. Verification and data administration
IV. Coordinating specific projects
What we provide
We provide 25 days annual leave + Statutory Bank Holidays, and pension where the current maximum contribution made by HMFC is 7% of salary and the minimum contribution made by an employee is 5% of salary/ eligible earnings
Please refer to the attachment below for the full job pack and person specification.
The client requests no contact from agencies or media sales.
Join TreeHouse School as its new Head of Business and Operations to lead on continuous operational/business improvements at our Ofsted “Outstanding” school.
Location: Muswell Hill, London
Salary: Circa £65,000
Type: Permanent, full time (40 hours per week)
Start date for role: January 2025
About TreeHouse School:
TreeHouse School is a non-maintained special school for pupils aged 4- 19 with Autism and learning difficulties.
There are currently over 100 pupils on roll supported by approximately 160+ staff consisting of qualified teachers, teaching assistants, allied health professionals, positive behaviour support staff and operational staff.
It is a thriving and inclusive community devoted to the education and well-being of autistic children and young people across each of its three distinct curriculum pathways, which are tailored to meet the diverse needs of our pupils: pre-formal, semi-formal, and formal. Each pathway focuses on promoting well-being, independence, and social participation, with a strong emphasis on personalised learning and positive behaviour support.
About the role:
We are seeking a new Head of Business and Operations to play a crucial role in supporting the Head to review and drive continuous improvement.
The key responsibilities in the role will include:
- Finances: You will oversee and manage all finances and a multi million pound budget for the school.
- Human Resources: This will include leading on people strategy, workforce planning and performance management including evaluating the schools operational model.
- Systems and Processes: One of the immediate priorities for this role will be to evaluate systems and processes (for monitoring areas outlined in the job description) and seek ways to streamline these with innovative solutions.
This role does involve line management of two assistant operations managers as well as other office and facilities staff within the school.
You will work with the Headteacher to alleviate the administrative burdens from them but importantly support change management where identified / agreed.
Who we are looking for:
The ideal candidate will be proficient in HR, finance including budget management and operations management — including management of operational performance and reporting for governance and relationship management (internal and external stakeholders).
We are looking for a leader who is confident to tackle challenges head-on and drive continuous improvement.
Applications for this role close at 12am on Tuesday 8th of October 2024
Shortlisting date: Wednesday 9th of October 2024
Interview date: Thursday 17th and Wednesday 18th of October 2024
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification. Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
We have a fantastic opportunity for an experienced Assistant to join us and support our Fundraising Director (FR Director), based in our London office.
You will support our Fundraising Director in effective management of the fundraising teams across our UK centres, and the central expertise in Trusts, Major Gifts and Partnerships.
Your responsibilities
- You will support our Fundraising Director in managing and delivering our fundraising objectives and targets for the UK
- Supporting our Fundraising Director in managing, developing and stewarding key high value donor relationships, key stakeholders, and senior volunteers
- Assist our Fundraising Director in managing their workload, managing all mail, correspondence, email and telephone contacts, diary management and travel plans
- You will routinely manage the monthly collecting of reports or data required to produce pipelines and forecasting
- In the absence of the Fundraising Director, you will be responsible for communicating with key stakeholders – utilising their highly developed interpersonal skills to receive and provide complex information
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits including:
- a unique, experiential induction based in one of our centres
- a competitive holiday entitlement
- workplace pension with the option to apply to continue NHS pension
- the option to apply for a Bike Loan, Travel Card Loan and Ride to Work scheme and much more
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
Operations Assistant
Doctors in Distress
London/Hybrid, mainly home working plus Central London co-working (Waterloo & Spitalfields)
Permanent
Part time, 21 hours per week with flexible working (0.6 FTE)
Salary £26,000 pro rata
Excellent benefits including 25 days annual leave plus bank holidays pro rata, 5% pension contribution, additional time off between Christmas and New Year period, and collaborative and purpose-driven team.
Are you passionate about making a real difference to the lives of healthcare professionals? Are you a highly organised and proactive individual with the ability to juggle multiple responsibilities and work effectively within a small team?
Charity People are delighted to be supporting Doctors in Distress, a charity dedicated to supporting the mental health and well-being of healthcare workers, to recruit an Operations Assistant to join their dedicated and collaborative team.
Doctors in Distress was founded in 2018 by Amandip Sidhu following the suicide of his brother Jagdip. Jagdip was a consultant cardiologist. He was overworked, burned out and felt he had nowhere to turn. He believed taking his life was the only answer. Amandip established the charity so no other healthcare worker would have to experience the same pain as Jagdip.
Healthcare workers are facing immense pressure. A 2023 survey showed that 34% of staff were suffering from burnout and 37.4% were emotionally exhausted because of work. The mental impact of the pandemic is still being felt by many, on a daily basis. Doctors in Distress is committed to reducing burnout and distress through support programmes and campaigns.
The Operations Assistant will play a key role in ensuring the smooth operation of Doctors in Distress, managing a range of administrative functions across programmes, operations, marketing and communications, finance, and campaigning activities.
Key Responsibilities
- Online Programmes: You will coordinate programme delivery, manage speakers and registrations, and gather feedback.
- Operations: You will manage the main inbox, support financial tasks, assist with IT and CRM management.
- Campaign Support: You will contribute to impactful campaigns, such as the National Memorial Tree Campaign.
The Operations Assistant will have 3-5 years of administrative experience and strong organisational, multitasking, and communication skills. The successful candidate will be proficient in CRM systems (Beacon or similar) and experienced in using Microsoft Office, including Teams, and with experience using Zoom. You will be proactive, self-motivated, and detail-oriented and capable of managing multiple priorities. The successful candidate will also be empathetic towards healthcare professionals' challenges.
This is a fantastic opportunity to work flexibly from home while being part of a dynamic team. You'll play a key role in operations, from supporting vital mental health programmes to contributing to impactful campaigns. You will enjoy the benefits of a hybrid work model, a supportive environment, and the chance to make a meaningful impact every day.
How to apply
The application is CV and supporting statement.
In the first instance, please click the apply button to be redirected to the Doctors in Distress website, where you can find more information.
Applications close on Monday 23rd September at 12 noon. Interviews will take place week commencing 30th September.
Doctors in Distress reserve the right to close applications early so we would encourage you to apply as soon as possible if you are interested.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
We are seeking a highly organised and proactive Executive Assistant and Administrator to support our team and ensure the smooth operation of our office. This is an exciting opportunity for an enthusiastic and self-motivated, experienced executive assistant with administration experience to join our warm and friendly mental health charity. Dose of Nature is in an exciting phase of growth as we continue to receive greater funding to expand our reach. This role requires a detail-oriented individual with excellent communication skills, who can manage multiple tasks and priorities efficiently. You will assist with incoming calls and enquiries from our clients and volunteers whilst supporting our team members with recurring daily tasks and stand-alone projects with minimal direction and supervision.
The successful candidate will be a key player in facilitating our mission by providing exceptional administrative support and contributing to the overall effectiveness of the organisation. We offer candidates hybrid working arrangements with the opportunity to work on-site in our nature reserve at Pensford Field, near Kew Gardens, 1-2 days per week.
We are looking for someone with enthusiasm, passion, and a can-do attitude, who is confident in making decisions and solving problems. You will need to hit the ground running, must be able to deal with conflicting demands and prioritise work whilst ensuring that a high-quality service is provided and that deadlines are met. You must be professional, with good attention to detail and a high level of discretion, with great written and verbal communication abilities and excellent organisational skills.
The nature of the role may require occasional flexible hours such as occasional evenings to cover quarterly Board meetings and other events as necessitated by the needs of the charity.
The client requests no contact from agencies or media sales.
Exams Assistant
£32,642 pa plus excellent benefits
Aldgate, London
35 hours per week
As Exams Assistant you will support the day to day running of the examinations with a particular focus on question bank management. You will be working with the Examinations Team and examiners across all specialties. This will include supporting examiner panels to organise and run question writing sessions and ensuring that question banks remain up to date.
You will also have a number of other examination-related duties, including – but not limited to – processing applications, invigilating at examination and collating examination results.
The College offers Fellowship examinations in 17 different pathological specialties, supported by the Examinations Team and a panel of volunteer examiners from the College’s Fellows for each specialty. The examinations are run both online and in person.
The Royal College of Pathologists is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
We may close this vacancy early if we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
Closing date: 9am Monday 30 September 2024.
Interviews currently scheduled to happen Monday 14 October 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an enthusiastic and motivated candidate to join our team at The Bridge! We are a women's health and wellbeing charity that runs projects and services which address health and gender inequalities.
Want to work within a charity?
Be a welcoming and supportive presence for all who walk in our door?
Provide vital support for the running of women's health and wellbeing services for our community?
You’re our ideal candidate if you’re friendly and approachable; a real team player with excellent interpersonal skills and a passion for delivering top-notch customer service. Comfortable working in an often busy space, you’ll remain calm and organised under pressure, handling enquiries and offering information and assistance in a friendly, approachable manner.
This is the perfect opportunity for anyone looking for experience working in a mission-driven organisation dedicated to improving women’s health and mental wellbeing.
Sounds like you? Then we want to hear from you!
We have two vacancies avaliable with the below shift patterns:
vacancy 1 vacancy 2
Mondays: 16:00 - 20:30 Thursdays: 16:00 - 20:30
Tuesdays: 16:00 - 20:30 Fridays: 15:30 - 20:15
Wednesdays:16:00 - 20:30 (9.5 hours per week total)
Fridays: 07:45 - 13:00
(19.5 hours per week)
the main purpose of the role:
- to offer high quality customer service to all visitors and enquirers;
- to be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
- to undertake administration for gym membership and meeting room bookings;
- to undertake additional general administration for The Bridge and provide administrative support to the management team when required.
Please note this post involves some evening work.
For more information please see the attached Job Description.
The client requests no contact from agencies or media sales.
Over the last few years, NHYC has grown to a team of over 50 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. The role is based at our day centre in Camden.
- Salary £27,144 – £29,952
- Deadline: 9am Monday 23 September
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team: Operations Location: Remote working, initial training in London Duration: Mid Oct 2024 to early April 2025 Reporting to: Head of Operations and Service Development Hours of work: 4 hours per day between 10.00am and 2.00pm (with some flexibility); Saturdays and Sundays Salary: £15.75 per hour
About you
We're seeking an exceptional individual with the ability to work independently, with a practical, caring approach to join us in providing vital support for our guests.
As a Guest Services Assistant, your primary responsibility is managing referrals to our night shelters during weekends. You'll directly communicate with guests over the phone and SMS inviting new guests to our night shelters. night. Your goal is to ensure our shelters are full and as many guests as possible can access our services during the winter.
We embrace diversity and welcome individuals with diverse backgrounds, including those with lived experiences of homelessness. While experience in the homelessness sector is desirable, a compassionate and flexible approach, coupled with an understanding of the needs of people experiencing homelessness, is essential
What you will do as part of our team:
Job spec
Service Coordination
- Work closely with the Operations team to maximize occupancy in our winter night shelters.
- Ensure our winter services are fully occupied each night, prioritizing guests on the waiting list according to Glass Door's policies.
- Summarise daily activity from our guest management system into an email report, highlighting any incidents or issues.
Data Management
- Provide insights for service delivery improvements based on your operational experience. Maintain accurate and secure records of data logs.
Guest Interaction
- Communicate sensitively and compassionately with guests, explaining key information about our services through phone, email, or text.
- Invite new guests to our services over the phone, directing them to arrive that evening. Manage guest inquiries, referring them to appropriate personnel within Glass Door.
General
- Perform job duties in alignment with Glass Door's Equal Opportunities Policy. Fulfil other duties relevant to the role as reasonably required.
Person Spec
Essential
- Ability to work remotely and independently.
- Strong communication skills, especially with vulnerable adults, through various channels. Proficiency in Microsoft Office and IT skills.
- Strong organizational and time-management skills.
Desirable
- Lived experience of homelessness.
- Fluency in additional languages such as Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
- Experience with Salesforce or similar CRM platforms. Familiarity with the principles of trauma-informed care.
- Understanding of the needs of people experiencing homelessness or similar marginalised groups.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Volunteer Assistant will support the Volunteer Manager in daily operations related to the management and coordination of volunteers. This role is crucial for maintaining the efficiency and effectiveness of our volunteer programmes, contributing to our mission of serving Humanity.
This position is open to both full-time and part-time applicants.
About the Role:
- Assist with the development and maintenance of volunteer application packs.
- Support the recruitment of volunteers across the organisation.
- Ensure accurate record-keeping of volunteer information in compliance with the Data Protection Act and GDPR.
- Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.
- Network with external institutions such as schools, colleges, and community organisations to expand the volunteer pool.
- Monitor and ensure the health and safety of volunteers during campaigns and activities.
About You:
To be successful in this role, you will need:
- Experience handling sensitive information, knowledge of confidentiality best practices, GDPR compliance, and safeguarding protocols.
- Experience working in a diverse team.
- Ability to supervise, mentor, and motivate volunteers or staff, ensuring high levels of engagement and performance.
- Good interpersonal, communication skills with an approachable personality with stakeholder (internal and external).
- Excellent time management, reliability, and organisational skills, proven ability to manage multiple tasks simultaneously.
- Ability to develop and maintain strong relationships with key stakeholders, enhancing collaboration and program success.
Why you should apply:
Join Muslim Aid as a Volunteer Assistant and support the Volunteer Manager in managing and coordinating volunteers. Your role will be key to maintaining our volunteer programmes' effectiveness, directly contributing to our mission of serving humanity. If you’re passionate about making a difference and want to work in a values-driven environment, this role is for you.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION
Job Title: Book-Keeper/administrative responsibilities /HR
Part-time: 21 hours per week
Reports to: Director
Salary: 27,500 PA for full-time (pro rata salary)
Job Purpose:
The Bookkeeping/admin role include Managing and coordinating monthly reporting, budgeting and reforecast processes. Answering the telephone, ordering stationary. Providing back office services such as accounts payable, collection of time sheets and payroll. Monitoring cash flow, petty cash handling, paying invoices, communicating with local government finance team, HR and funding application /budgets and monitoring.
Experience of working in a medium size charity and can be work as part of a team friendly cooperative.
Key Responsibilities:
Bookkeepers are responsible for several duties related to managing financial records these responsibilities may include:
· Processing payments, invoices, income and receipts and entering data into accounting software (QuickBooks online) or databases then filing hard copies
· Preparing financial statements showing organisation income and expenditure
· Paying vendor invoices and tracking bank account balances
· Completing VAT returns (if related)
· Verifying the accuracy of business accounts and alerting the management of errors
· Recording any inconsistencies to help the Accountants reconcile inaccuracies
· Developing monthly financial statements including cash flow, profit and loss and balance sheets
· Work with purchasing to enter all PO driven invoices.
· Track employee purchases – ensure appropriate use of company credit cards.
· Work with and support Leadership Team to ensure all expenses are tracked and costs reduced
· Prepare weekly financial reports and correspondence for internal or external review
· Identify opportunities for increased efficiency, enter data for divisional budget and expenses for reporting to Leadership Team.
· File and sort documents (paper and electronically, creating consolidated reports when necessary)
· Various accounting, journal entries, and inventory adjustments.
· Set up and disposal of assets, maintain depreciation schedule
· Preparing employee wages
· Managing employee expense claims
· Helping the with administrative duties and preparing yearly accounts
· Responsible for timesheets, correct or address any payroll changes on weekly basis.
· Give out payslips, email payslips, input on-line banking and advise when submitted for approval.
· Monitor payroll on a weekly basis for any payroll deductions etc
· Prepare payroll & government returns and remittances and payments including HMRC.
Health and Safety and Human Resources:
· Reviewing charities policies and procedures, assisting manager to understand and implement these policies with their staff, to maintain the HR and Safe portals.
· Additionally, work will need to be done to improve the already systems in place
· Attending meetings & note taking
· Ensure all staff are compliant with compulsory CPD, and maintaining up to date records
· Ensuring device policies, mobile phone & laptops, are signed and uploaded onto HR for all staff in possession with a device
· Support recruitment of new staff and lead induction process
· Ensure all new starters and leavers complete all the required paperwork, and that department managers have uploaded the relevant paperwork onto the relevant system
· Human Resources include processing DBS updated
· Manage employee pension plan.
· Maintain vacation, sick leave and attendance records.
· Maintain list of employees.
This Job Description and Person Specification reflect the duties of the post as they exist at this time and may be subject to change based on the needs of the organisation. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.
PERSON SPECIFICATION
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Coordinates and assists the Lifelong Family Links with annual budget preparation process including preparation of accounting and personnel reports, document compilation and analysis, and data management.
To take part assigned operations to achieve goals within available resources; plans and development of the organisation; reviews progress and suggest changes in law as needed to Director
Participates in the development of short and long range plans; gathers, interprets, and prepares data for Director, reports and recommendations; coordinates department activities with other departments and agencies as needed.
Reviews and evaluates programs and services to determine how well they meet the legal requirements intent of the charity.
Support grant programs; prepares grant applications. Conducts operational effectiveness reviews and/or management audits to ensure functional or project
Skills/Experience Required :
· AAT qualified
· Previous book-keeping experience essential
· Microsoft Office suite – Excel
· QuickBooks online
· Working for a charity experience
· Funding applications experience
Our Aims Lifelong Family Links will work in partnership with children/young people and adults with a disability, their carers and relatives
Application deadline: 21 September 2024
Interview dates: 29 October (final)
Starting date: To be confirmed
About Oak Foundation:
Oak Foundation commits its resources to address issues of global, social, and environmental concern, particularly those that have a major impact on the lives of the disadvantaged. Through our grant-making, we support others to make the world a safer, fairer, and more sustainable place to live. With offices in Europe, India, and North America, we make grants to organisations in approximately 40 countries worldwide.
Background:
All women and girls should be safe, free, and have an equal chance to thrive. Yet, every day, women experience violence and discrimination and are denied the freedom to decide how they will live. This undermines their health, safety, dignity, and independence. We find inspiration and hope in strong and vibrant movements, built, and led by women, which are transforming lives and communities across the world. Their shared purpose and collective power are advancing a more just world – in ways that protect human rights and the future of our planet.
Supporting these movements to live, breathe, strengthen, and grow – by enabling women’s agency, leadership, and capacity – is at the heart of what we do. In addition to a deep commitment to advancing women’s rights, our culture is characterised by collegiality, mutual support, high expectations, and laughter. Read the IAWP strategy for more details.
In addition, Oak Foundation and its Trustees support several other areas of interest to create a safer, fairer, and more sustainable world through engaging grant-making programmes. We strive to live the values we work to advance.
We are currently recruiting a Programme Assistant and Executive Assistant to manage a portfolio of grants and contribute to the implementation of the IAWP strategy. In addition, this Programme Assistant and Executive Assistant will support London-based Trustees by managing their schedules, arranging travel, and processing discretionary grants. The role of the Programme Assistant and Executive Assistant is essential in maintaining the seamless operations and success of our foundation.
Executive Assistant to London based Trustees (approximately 30%)
- Processing discretionary grants for Trustees by liaising with the organisations identified to receive grants, collecting necessary documentation, and coordinating with Oak grant management team
- Assisting the Trustees with external contacts, including prioritising correspondence and phone inquiries, drafting responses as necessary, and managing workflow emerging from these contacts
- Scheduling and coordinating Trustee appointments, meetings, and travel itineraries, including the preparation of background materials, arranging meetings and events, and ensuring appropriate follow-up of decisions and agreements
- Supporting Trustees in various boards and committees, including all aspects of preparation and follow-up
Support to the Issues Affecting Women Programme team (approximately 70%)
- Grant-making: Master grant-making tools, especially the grant management system (i.e. database) to facilitate team management of the grant-making process. Develop a deep understanding of the grant portfolio to support execution of the overall strategy.
- Communications: Work with the Communications Department to prepare and pull together material for presentations, briefings, and background material as required. Work with the team and director to manage a communications plan for the programme. This may include preparing and coordinating material and presentations for board meetings, events, meetings, and team calls. It may also include drafting and preparing communication updates, including programme newsletters.
- Scheduling: Manage the Director’s and team’s schedule and movements, including coordinating all activities, arranging meetings, and coordinating travel including applying for visas, and booking planes/trains/accommodation/developing an itinerary. Help track and support meeting deadlines.
- Team calendar: Maintain overall team calendar for planning purposes.
- Administration: Provide administrative support to the team (and office when requested): organise and maintain files, submit expenses, and log documents with response deadlines. Other administrative tasks as assigned.
- Meetings: Attend various meetings with internal and external parties; take notes and follow up on action points as required.
- Routine correspondence: Draft routine correspondence, including various programme reports and other briefings.
- Contracts and payments: Provide support in drafting contracts and payments, and liaise with third party providers on various issues. Maintain a roster of consultants and keep a record of staff satisfaction with work completed.
- Events planning: Coordinate team training activities and meetings including: organising invitations to participants and room set up (table, chairs, flipcharts, video equipment); providing video call information; ensuring presentations are in the right format; and organising lunches, booking restaurants, pick-ups, and other logistics. Provide other back-office support as needed.
- Recruitment: When recruitments take place, follow-up with candidates at all stages of the process in liaison with the HR team.
Other support tasks including:
- Performing reception duties by meeting and greeting visitors for the Trustees and the IAWP programme
- Advising staff visiting from other offices about arrangements for visiting London (e.g., hotels, restaurants, booking meeting rooms) for Trustees and IAWP related visits
- Setting up the office for newcomers in IAWP team: arranging desks, IT devices, and stationary etc
- Acting as back up to others in the London office for office management tasks (i.e., performing reception duties, liaising with office concierge, and setting up offices for newcomers, etc).
In addition to your main duties, you will be required to carry out such duties consistent with your position as required.
Position requirements
- University degree or equivalent experience
- Approx. 5 years in a comparable role
- Excellent organisational skills, high level of discretion, and attention to detail
- Advanced fluency / first-language level knowledge of English, additional languages a plus
- Polyvalent, enjoy working on multiple projects, and able to juggle competing priorities
- Can do attitude, positive, and resourceful
- Be results-oriented, and prompt to anticipate needs, proactive
- Ability to work independently and under pressure
- Commitment to the continuous improvement of personal and organisation-wide results
- Team player and enjoy working with multi-cultural teams across the globe
- Good with numbers and budgets
- Ability to manage and adapt to rapidly evolving communication and document management technologies
- Experience with database programmes, and proficient in Microsoft Office Suite
- Dynamic personality with a sense of humour
- Committed to Oak’s organisational values
NOTE: the cover letter should be succinct and address the following points:
Your reasons for applying to this position, addressing both the programme assistant as well as executive assistant components
Your interest in issues affecting women
The administrative, organisational, and communications skills you would bring to the role
Demonstration of your commitment to Oak’s organisational values
Applicants must have the right to legally live and work in the UK.
By submitting your application, you confirm that you have read and understood Oak’s job applicant’s data privacy notice.
Oak Foundation is committed to safeguarding and promoting the welfare of children, as detailed in our child safeguarding policy. We expect all staff to sh
The client requests no contact from agencies or media sales.
Summary
- Answering enquiries and advising readers on sources in the Library.
- Supervising visitors to the Library including researchers, maintenance contractors and tour groups.
- Cataloguing and classifying a range of printed books, including rare books and more complex modern material.
- Demonstrable commitment to a career in library work
- Experience of working in a public service environment
Membership Assistant
Ref: LL/24/07
Part-Time
£26,199.90 - £30,566.55 per annum (pro-rata) plus benefits
St James’s Square, London SW1
Hours: 21 hours per week (Thursday, Friday, Saturday 9.30am-5.30pm)
About The London Library
For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.
About the role
We are seeking a Membership Assistant to join our dedicated Member Services team. In this pivotal role, you will:
· Be responsible for our front reception desk
· Ensure members, visitors and callers are received and addressed in a welcoming, helpful and professional manner
· Assist with membership administration and services
· Create a memorable experience for our guests through selling merchandise, issuing ID passes or organising tours and carrying out inductions
· Always deliver high quality service standards at all times
About you
You are an enthusiastic professional with:
· A formal qualification in a relevant discipline or qualified by experience
· A high level of numeracy and literacy
· Experience of general office administration and customer-service environments
· Excellent communication, interpersonal and organisational skills as well as an eye for detail
· Flexibility to work occasional evenings and weekends on a rota basis
Personal attributes include:
· Being pleasant, approachable, and helpful, even under pressure
· A willingness to adapt and assist with various tasks as needed
Why Join Us?
The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.
If you have the expertise to deliver a great member experience and are passionate about using your skills to contribute to the development of The London Library, we want to hear from you!
Please note: We can only consider candidates with the current right to work in the UK.
To Apply
Please visit our website & complete an application form including the Library's equal opportunities monitoring form.