About us

Based in the heart of the Wyre Forest, KEMP Hospice offers specialist care and support to patients, families and carers who are dealing with life limiting illness and bereavement.

There is so much more to KEMP, so take a look around our website and learn some more - or better still, come and visit us and we'll tell you all about the work we do in and around the Wyre Forest.

The Role

Our Bereavement Support Team provides support for children from the age of 5, young people and adults who have experienced a bereavement. Consisting of paid counsellors, practitioners and student placement counsellors in training, the team provides one to one support to over 450 individuals across the Wyre Forest each year.

We are looking for an experienced Bereavement Support Team Leader/Manager will be responsible for supporting the team to deliver high quality support to our clients and in achieving our strategic aims.

We are looking for someone with:

• Minimum Level 5 Diploma, or equivalent, in Counselling.
• BACP or equivalent body accreditation.
• Experience of supervising or managing others. 

When you work with KEMP Hospice, the role you play here matters and you matter to us. Whether you’re interacting directly with our patients and clients as a counsellor, part of our Care Team, or slightly more removed as a driver for our shops, a Fundraiser or an Administrator, every minute of your time with contributes to us being able to achieve our aim of providing Exceptional Care and Support.

For further information on the role including contact details please visit the vacancy on our website. 

How to apply

Please send a CV and detailed cover letter explaining how you meet the person specification and the requirements of the role.

The role

At the Canal & River Trust, we believe that life is better by water. We take care of 2,000 miles of canals and rivers, and those waterways have a vital role in the health and wellbeing of local communities and economies. Every role here plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better. And yours is no exception.

Your job will be to provide a full PA service to our Director of Strategy, Engagement and Impact, so they’re free to spend as much time as possible on their vital leadership role. You’ll be responsible for everything from managing diaries, travel arrangements and directors’ expenses to preparing presentations and coordinating events. You will also be providing wide-ranging admin support in areas such as staff training and Health & Safety – and occasionally to other directors as well.

What we look for

This role calls for an experienced PA. But not just any experienced PA. Having already proved yourself capable of supporting multiple directors at once, you’ll be confident dealing with senior-level people, and cooperating and consulting with colleagues from right across the Trust. Excellent organisation and communication skills are a given, and you’ll be comfortable using various IT packages including Word, PowerPoint and Excel. We also expect you to have an NVA Business Administration Level V/HND or equivalent.

The impact you’ll have
The waterways we look after contribute to the health and wellbeing of local communities and economies, creating attractive and connected places to live, work, volunteer and spend leisure time. These historic, natural and cultural assets form part of the strategic and local green-blue infrastructure network, linking urban and rural communities as well as habitats. Our waterways are on the doorstep of 8 million people and reach some of the most deprived communities within the UK. By caring for our waterways and promoting their use we believe we can improve the wellbeing of our nation. Come and be part of it.

Our diversity

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

To find out more and apply, visit our website.

Please quote reference 2019-6018 when applying.

Closing date for applications: 21st November 2019.

Interviews will be held on 29th November 2019. Candidates must be available to attend on this date.

As a Communications Officer, you will contribute to and organise a range of integrated marketing campaigns to promote our projects, services and ideas. You will be working closely with our marketing team to develop our digital presence, raise the profile of our interventions and create content that drives the expansion of our consumer base.

You will be a talented and experienced content creator that will play a key role in expanding our company’s digital footprint, followers and end users. Typical daily activities in this role include content writing, producing creative materials, engaging social media followers, liaising with suppliers and managing web platforms.

This role requires a high level of creativity, attention to detail and in-depth knowledge of emerging marketing trends. We would also like you to know the best ways of engaging with a range of different audiences to effectively tell our story. This includes an understanding of engaging with and working with the least heard voices, and those from deprived communities.

This post has been created in order to deliver the ambitions of Sport England’s £9.72m National Lottery funded Active Communities Programme. Birmingham and Solihull are one of 12 Local Delivery Pilots across England that are looking at innovative ways to reduce the levels of inactivity in our most disadvantaged communities.

The postholder will be employed by The Active Wellbeing Society (TAWS) which is an independent community benefit society which works with some of the poorest communities in Birmingham & Solihull to improve people’s health and wellbeing through physical activity.

Closing date: Sunday 1st December 9pm

Interviews:  Wednesday 11th December (afternoon) and Tuesday 17th December 

Administrator (Education)

You will join them as an Administrator providing a first-class administrative support to the education team within their Communications Department, advising and assisting in all relevant administrative matters.

Administrator (Education) Responsibilities:

Are you a confident administrator who has a genuine interest to work with children and young people? Are you looking for an exciting opportunity to work in a challenging and supportive environment?

As the main point of contact for queries, you will be responsible for co-ordinating school visits and all associated paperwork ensuring compliance with procedures.

Administrator (Education) Requirements:

They will require the successful candidate to prioritise their own workload within a busy working environment; previous experience in an administrative role is therefore essential, as is a Minimum GCSE grade C / Grade 4 English or equivalent. You will also have experience of preparing for and attending events and shows.

The role involves interacting with a variety internal and teams, therefore the successful candidate will possess excellent written and verbal communication skills. A good working knowledge of Microsoft Office programs is essential, as are keyboard skills.

Please note due to the nature of this role you will be required to undergo an Enhanced DBS.

About our client:

Our client represents the interests of farmers and growers across England and Wales. Promoting the interests of farmers and growers, they aim to influence decision making at the highest levels, as well as to provide day to day business support, in order to create an environment in which their members can be successful.

Working for our client means that you will become part of their friendly environment. You will work with great people, recognised for their knowledge and expertise. They are a team committed to their work, with a good work-life balance.

Location: Stoneleigh Park, Warwickshire CV8 2TZ

Job type: Part Time, Permanent, 14 hours per week

Salary: £17,758-£20,000 pro rata per annum (depending on experience)

Benefits: include 25 days annual leave (plus statutory bank holiday and increasing leave allowance commensurate with service), a contributory pension scheme, a range of discounts through their Benefits employee portal and a subsidised staff restaurant. They are also privileged to work in beautiful surroundings, allowing for lunchtime walks to recharge for the afternoon ahead.

Closing date: 28 November 19
Interview date: 13 December 19

You may have experience of the following: Education and Learning Administrator, Skills Adviser,
Receptionist, Secretary, Learning and Development Coordinator, Learning & Development Administration, Training & Development Co-ordinator, Administration, Office Admin, Membership Advisor, etc

Ref: 90180

Contract Type: Permanent

Hours: Full time- 35 hours a week

Location: Birmingham

This varied role is part of the Operations Support Team for the Central Region and reports directly to the Operations Support Manager.

The successful candidate will be the first line of contact for welcoming visitors, dealing with incoming telephone calls and responding to general email enquiries as required. The post holder will also be responsible for post handling and management of room bookings.

The role will involve ordering stationery, office supplies, marketing materials, programme resources and will also be responsible for monitoring and controlling equipment. The post will also provide a range of administrative tasks for various functions, maintaining accurate and up to date records, completing filing and archiving as required.

The post holder will require the ability to communicate with the young people from the Prince’s Trust target groups, as well as a range of colleagues and external suppliers. The ideal candidate will have excellent IT skills and be highly motivated, with strong organisational and interpersonal skills.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

An exciting opportunity has arisen for a full-time Administrator in the School of Law, to provide administrative support and management for our Warwick Law in Practice (WLiP) programme.

Warwick Law in Practice cultivates opportunities for students to gain practical experience in law while also making a meaningful contribution to our community locally, nationally and internationally. We seek to develop mutually beneficial long-term relationships and projects with organisations that share our values. We offer opportunities in more traditional forms of legal advice and practice, but we also look beyond these to expose students to alternative ways of doing and thinking about law, including writing, research and journalism, advocacy, education and digital technology. The person appointed to the role will be a key member of this initiative.

To apply, visit our website.

Closing date: 24 November 2019.

Interview date: 10 December 2019.

Background

Our mission is simple: to get refugees cycling! We are a community of cyclists, refugees, mechanics and volunteers. We collect donations of second-hand bikes, fix them together at our workshop, and then donate them to asylum seeking refugees. We have donated nearly 5,500 bikes to date. A proportion of the bikes that we receive are sold to the public through our online shop to generate income for the charity and ensure our long-term sustainability.

The Bike Project is a charity going through a significant period of growth as we address increased demand for our services and our social enterprise. This full time position is required to coordinate our service delivery in Birmingham as we grow bike donations and sales. We are looking for someone who can help us pursue our charitable mission and sustain our commitment to support refugees throughout the UK.

What it is like to work here

The Bike Project is a fun, interesting and supportive place for you to grow and professionally develop in the charity and social enterprise sectors. You will report to the West Midlands Operations Manager and you will have a high level of autonomy as you bring your expertise in administration and coordination to our already highly specialized team.

We particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, and those who have personal experience of being a refugee. The Bike Project is a Living Wage accredited employer.

Job purpose

This role is responsible for coordinating service delivery for The Bike Project in the West Midlands, Supported by the wider operations team, you will work on a variety of projects including bike collections, donations, Pedal Power and Bike Buddies and take a lead at our weekly bike donation sessions for refugees The post holder will be expected to maintain a good working knowledge of The Bike Project’s programmes, products and policies and maintain good working relationships with a variety of external stakeholders.

Duties and responsibilities

• Responsible for administrative duties and tasks to support the day to day operations of the social enterprise and charity. 
• Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts, oversee general maintenance and implement fire, health and safety recommendations.
• Provide high quality support to beneficiaries, including the resolution and closure of complex queries with minimal supervision.
• Assist in the coordination of weekly bike donation sessions in the West Midlands as well as other events and activities from time to time.
• Assist with organizing calendars, events and training for the staff team
• Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
• Contribute to the development of operating procedures, under guidance from the West Midlands Operations Manager.
• Handle large volumes of sensitive data using multiple platforms including our CRM system (Salesforce), and ensure that data protection and filing systems are adhered to at all times.
• Assist with the management and retention of volunteers.
• Conduct all duties in a manner that is non-judgmental
• Perform any other reasonable duties on an ad hoc basis as required by the charity.

Qualifications, Knowledge and Experience

• Excellent English language skills (both written and oral) are essential for this role. Additional language skills (preferably Arabic, Farsi, Turkish, Tigrigna French or Amharic) will be considered beneficial.
• Minimum of 2 years’ experience of delivering administrative support, preferably within the retail or charity sector.
• Experience of coordinating projects and activities, to meet targets and objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• High level of organizational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.
• Excellent interpersonal awareness and communication skills with the ability to listen and understand the needs of others and to inspire stakeholders to donate bikes to The Bike Project.
• Knowledge of the refugee sector in the UK, and a passion and enthusiasm for making a difference to the lives of refugees.
• Experience of working or volunteering for a charitable organization is seen as beneficial. 
• Previous experience of coordinating volunteers is beneficial.
• An ability to conduct all duties in a manner that is non-judgmental and respects differences.
• Advocate for cycling who shares The Bike Project’s values and ethos, and is committed to The Bike Project’s vision.

Working conditions

This job will include working from time to time with vulnerable people in sometimes challenging situations, as such, a DBS basic disclosure will be required. Some travel to our head office in London will be required from time to time.

Physical requirements

None.

Direct reports

Volunteers.

Application Process

All candidates must provide a CV and covering letter (no longer than one page in length) that addresses the person specification and states how you heard about this job opportunity. 

The closing date for applications is midnight on Sunday 1st December. Interviews will be held on Wednesday 4th and Friday 6th December at The Old Print Works, Birmingham, B12 9AH.

Please direct all enquiries to Sarah Goss, West Midlands Operations Manager.

A position has become available within a newly structured RFEA Support Centre (RSC) situated in Birmingham for a Team Leader to compliment the Career Transition Partnership (CTP) delivery pathway within the RFEA's client contact centre. As the Team Leader you will manage, direct, plan and coordinate the operational activities of the CTP Support Team to deliver the CTP Resettlement Programme across al HM Forces Service Leavers. You will be the Subject Matter Expert (SME) on all CTP operational issues to provide the very best delivery to all CTP clients at every stage of their engagement.

The ideal candidate will have proven leadership and supervisory qualities, with a commitment to provide quality delivery and best practice across all CTP delivery. A self starter with the ability to work collaboratively and possessing well developed communication and organisational skills essential for delivering against agreed outputs and Key Performance Indicators.

Principal Responsibilities

• Programme priorities will be led by the Head of Employment and CTP Programme Managers.
• Managing, planning and supervising the engagement, tracking and monitoring of all clients in line with CTP Operating Procedures and Work Instructions.
• Liaise with the IT Development & Support Analyst to ensure continuous coordination between the Adapt CRM systems.
• In coordination with the Employer Engagement Manager (EEM), supervising all employer related activity conducted by the Client Advisors, including job-matching notifications and online jobs feed activity via RightJob.
• Providing helpdesk and administrative support to employers using the CTP web services and the CTP jobs board (RightJob).
• Responding to and managing Case Worker Safeguarding Calls, ensuring the system is updated accurately and in real time.
• Management and quality assurance of CTP vacancy handling and job matching notifications via ADAPT and RightJob.
• When necessary, and in accordance with relevant Operating Procedures, referring clients to the appropriate CTP or RFEA Team or Case Worker.
• Perform any tasks as required or when appropriate by the RS Centre Manager.

Essential Competencies

• Motivated self-starter with ability to work cooperatively within an integrated team dedicated to achieving successful outcomes for Service Leavers and Veterans.
• Strong communicator with Service Leavers and Veterans and to share information on cases with the team and Employment Advisors.
• Very strong knowledge of customer communication channels and CRM systems.
• The ability to mentor new starters to the team.
• High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
• Excellent IT skills - experience of business administration, in particular the use of databases and CRM systems to accurately record data.

RFEA Values

• Expert – We are always professional and knowledgeable, delivering the highest quality support.
• Supportive – We are respectful, helpful and empathetic to the needs of others.
• Passionate – We have a genuine belief in our cause and a powerful desire to support our clients.
• Open and honest – We trust each other, are open and candid, and take ownership of our actions.
• Resilient – We are flexible and adaptable to change, encouraging innovation and creativity.
• Collaborative – We thrive on new challenges and building relationships and partnerships.

Ideally you should be NVQ Level 4 qualified in Information Advice and Guidance, however, appropriate training will be given. You will need to have empathy for those who have served in the Armed Forces.

The position is Full Time and you will be required to work 35 hours per week. A competitive salary and employment benefit package of £25,000 to £26,000 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. Closing date is 6th December 2019.

Successful candidates will be required to undertake Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years.

We are seeking an enthusiastic, creative and energetic individual with a passion for charity fundraising to join our busy and thriving West Midlands fundraising team. You will be responsible for all administrative aspects relating to fundraising in West Midlands, and provide first class administrative support to the whole team assisting them in maximising fundraising opportunities and providing a gold standard service for our donors and supporters, with specific emphasis on marketing, administration, event support and volunteer recruitment and retention.

To succeed in this role you will need an impeccable eye for detail, be an exceptional communicator and a self-starter with excellent time management. You should be prepared to work at a fast pace and be able to prioritise your own workload.

For further details please see the job pack

Part time – 4 days per week (28 hours) – permanent post

Birmingham city centre, near Colmore Row

Closing date: 9am, Monday 18th November

Interview date: Monday 25th November

Are you an enthusiastic community fundraiser with experience in community events, challenge events and working directly with supporters? Do you have excellent customer care skills and enjoy supporting fantastic fundraisers? Do you have the skills to recruit new supporters to an important but little-known cause? Can you provide excellent stewardship to fundraisers based all over the UK?

If the answer is yes to all these questions ...... you might be just the person we’re looking for!

Children’s Liver Disease Foundation (CLDF) is a national charity based in Birmingham. We take action against the effects of childhood liver disease, providing information, support, research funds and a voice for all affected. At least twenty children are diagnosed with a liver disease every week in the UK.  CLDF is the only UK charity dedicated to fighting all forms of childhood liver disease, for which there is still no cure. Please find out more about the difference we make on our website.

We need to become our supporters’ charity of choice, maximise our opportunities, work proactively and engage more donors to ensure that we are here when people need us most.

We have an exciting opportunity for a fundraising professional to join our busy, dynamic (but small) team. As the Community Fundraiser you will be responsible for developing and managing existing relationships with supporters to maximise income, as well as the recruitment and management of the charity’s calendar of challenge events. You will take the lead of a number of charity campaigns and be integral to recruiting new supporters to the charity.

You’ll have experience in either community or challenge fundraising, excellent written and verbal communication skills as well as a friendly and positive outlook ideal for building positive relationships with supporters.  

You’ll also need to be proactive, with real time management capability, and thrive in a busy small team.

Please note that a Disclosure and Barring Service (formerly CRB) check will be undertaken.

NO AGENCIES PLEASE.

Engineering matters. It underpins our daily lives, drives economic growth, plays a critical role in addressing major societal challenges and helps ensure our readiness for the future, from providing a sustainable supply of food, water and clean energy, to advancing healthcare, and keeping us safe and secure.

As the UK’s national Academy for engineering and technology, the Royal Academy of Engineering brings together the most talented and successful engineers – our Fellows – to advance and promote excellence in engineering for the benefit of society.

Our education programmes team is currently recruiting for a STEM Education Programme Manager who will be based in the West Midlands area. The post holder will be responsible for developing and delivering a significant STEM education programme in secondary schools and further education colleges in the West Midlands region, with the aim to inspire and support the next generation of engineers and technicians. 

The programme is funded by the Department for Business, Energy and Industrial Strategy and is one of a number of programmes developed as a tribute to the late Lord Bhattacharyya CBE FREng FRS, founder of the Warwick Manufacturing Group. You will have a demonstrable track record of success in the management and delivery of STEM education programmes and an understanding of the current 11-18 school and college systems in the West Midlands. 

Possessing excellent project management and administrative skills, you will be a self-starter who has the ability to work on your own initiative. You will also have an interest in the education of young people and a commitment to widening participation in engineering education.

In return, we offer an unrivalled package of benefits including a non-contributory pension scheme, BUPA cash plan, private medical insurance, subsidised restaurant (when in the London office), regular social activities, health and wellbeing programmes and the possibility of flexible working, as well as significant investment into your personal and professional development. You will be based in the West Midlands area with the post being a combination of home-working and working from the Warwick Manufacturing Group where hot-desking facilities will be available. Regular travel to the Academy's headquarters, based in a prestigious location opposite St James's Park in London will be required for which travel expenses will be reimbursed.

If this sounds like you, we would love to hear from you.

To find out more and to apply, please visit our website via the apply button.

Closing date: 3pm on Tuesday, 19th November 2019.

Interviews will be held at the Warwick Manufacturing Group, University of Warwick, on Thursday, 28th November 2019.

A DBS (Disclosure Barring Service) check will be required for this role.

In recognition of our continued dedication to workplace diversity and inclusion, the Academy has been named one of the Inclusive Top 50 Employers in the UK. We are also a Disability Confident Committed employer.

The Royal Academy of Engineering is an equal opportunity employer and values the diversity and different perspectives that people from diverse backgrounds bring to their work. It is the Academy's policy to ensure that no job applicant or employee is disadvantaged or receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Development

Ø  To identify and develop support strategies to meet the needs of women and children seeking support

• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To develop monitoring and evaluation procedures
• To keep abreast of issues regarding domestic violence on a national and local level with particular reference to those that may affect the work of the service
• To promote awareness of the impact of domestic violence on women and children and BSWA services
• To participate in multi agency work as agreed with your line manager

Support work:

• To recognise women and children’s individual needs, providing a short to medium term service to meet those needs
• To support the empowerment of the service user and facilitate their understanding of the dynamics of domestic violence
• To carry out risk assessment and safety planning with women and to promote women’s safety in multi-agency settings such as MARAC, Drive meetings
• To work with women to access services to help keep them and their children safe
• To work with the staff team to develop and produce an Individual Support Plan for each service user
• To facilitate access to BSWA and its services
• To devise and implement appropriate and safe methods of communication with women and children, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Ø  To monitor and evaluate the MARAC IDVA and Drive Service, via various methods including feedback from service users and produce statistical information

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

35 hours per week

Fixed-term contract until 31st January 2021

Location: Sandwell

Ref: 886

Cranstoun: Sandwell provides a range of services for those affected by drugs and alcohol. The preventative and self help approach of the service compliments the established treatment and recovery interventions delivered across the Borough ensuring the service caters for all levels of need.

You will be responsible for delivering all elements of substance misuse work including, case management, needle exchange, outreach, group work, access and engagement as well as other associated duties. You need to be committed to the recovery agenda and encouraging clients to utilise their recovery capital within their community and have group-work experience. There will be a requirement for evening work on Wednesday evening until 8pm on a rota basis.

Please see the attached document for further information relating to the Blue Light Project.

This post will be subject to an Enhanced DBS Disclosure plus checks against the Adult Barred List.

Unfortunately, we are unable to accept CVs.

We welcome applications from all sections of the community. Working towards equality.

Registered Charity No. 1061582.

Development & Support work:

• To provide emotional and practical support to women accessing support through drop in and casework
• To participate in a rota of drop in cover, covering evening hours
• To support volunteers and students in delivering the drop in service
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To identify and attend training and conferences relevant to the post, in agreement with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend in-house training
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post