Advice information volunteer roles

Who are LRMN?

We offer refugees, asylum seekers and other migrants a specialist and holistic service. We advocate for people’s rights, campaign for wider change, meet their basic needs and help them improve their wellbeing.

Why do we need you?

Access to Healthcare has a very small team that works with clients to get over problems they have in getting healthcare. This might include helping them register with a GP, get medical records, find emergency medical treatment, understand what their rights to healthcare are, and encourage people to find out about vaccinations.  We also advise and support clients if they have been charged for NHS treatment.

What activities will you be involved in?

As part of our Access to Healthcare volunteer team you will:

• Help clients register with GPs – this might involve:

  • finding a GP local to the client

  • calling surgeries to enquire/explain the right to register

  • explaining process to a client and sharing links/info

  • following up with clients to ensure they were able to register

• Help clients access other medical services, as needed

• Help clients understand the services we offer and how to access them

• Help plan and run small community engagement projects around access to healthcare

• Take on other administrative tasks as identified from time to time

You will report to the Access to Healthcare Advisor but will liaise with staff across the organisation as appropriate.

What can you gain from this opportunity?

By volunteering with LRMN, you will:

• Make a difference to the lives of migrants, asylum seekers and refugees living in south-east London

• Be part of a diverse, knowledgeable and proactive team in an organisation that has been running for over 25 years

• Gain experience of admin work in a business environment

• Gain an understanding of the issues affecting refugees, asylum seekers and migrants

• Have regular support and supervision from the Access to Healthcare Advisor

• Be provided out of pocket expenses to the value of £6 for lunch per day (4+ hours) & up to £15 travel expenses (when volunteering in the office for 4+ hours)

Is there induction and training?

Yes, we provide a comprehensive induction to all new volunteers. This covers roles and responsibilities, safeguarding, record keeping and use of our client management system (Advice Pro).You will be provided with the training needed to perform the role and will have the opportunity to join training with the whole LRMN team. 

Who are LRMN looking for?

We’re looking for someone who is/has:

• Passionate about supporting migrants, refugees and asylum seekers

• Friendly and approachable and can manage professional boundaries

• Excellent communication skills, both verbal and written

• Proactive and able to use own initiative

• Organised and methodical in their work

• Respectful of client confidentiality and follows LRMN’s policies on client confidentiality

• Experience in working with multicultural communities

• Good digital skills with internet access

• Able to keep motivated whilst lone/remote working

• Knowledge of the NHS and UK healthcare systems would be beneficial

LRMN is committed to equality and diversity. We pride ourselves on having a diverse team with a range of experiences. We encourage people with lived experience of the asylum and/or immigration system to apply. If you need additional support to apply or volunteer, please contact us.

What commitment do you need to make?

We ask volunteers to commit to volunteering at least 4 hours per week during office hours (Monday. Thursday or Friday ideally) for at least six months.

How can you apply?

If you are interested in this role, we would love to hear from you. You can apply via Charity Jobs. 

If you have any questions, or need this information in a different format, please let us know.

Volunteers will be required to provide two referees and undergo a basic DBS check. This is an unpaid volunteer role.

CFAB Experts by Experience Advisory Group Member

Volunteer role

Could you be part of our Experts by Experience Advisory Group to help make a positive contribution to our efforts to protect children and reunite them with family overseas?

Children and Families Across Borders protects children who have become separated from their families across international borders. As the UK member of the International Social Service network, our specialist team inter-country social workers, work with over 130 partners around the globe to reunite families. Our work is complex but life changing.

CFAB is creating an Experts by Experience Advisory Group and is looking for people to join and support our work. The purpose of our engagement would be to would be to embed the voices and insights of individuals with direct and personal experience of aspects of our work into the service design and decision-making processes within CFAB. We believe that the insights and input from those with experience of our work will help to ensure that our services, our strategies and our messaging are grounded in real needs and experiences rather than assumptions and ultimately lead to better outcomes for children.

We would consider individuals with direct, personal experience of international kinship care, international adoption, alternative care, international migration and asylum as experts by experience.

Requirements:

The Advisory Group will meet twice per year (either remotely or in person) and there will also be opportunities to feed in and participate in other ad hoc projects.

Experts by Experience will:

• Provide advice and recommendations on policy, program design, and delivery.
• Review and contribute to strategic documents, reports, and evaluations.
• Identify opportunities for co-production and co-design within the organization.
• Act as advocates and champions for the integration of lived experience.
• Ensure diverse experiences are represented and inform inclusive practices.

What can we offer you?

Though this is a voluntary role, your participation will be compensated. Expenses will also be covered in line with CFAB’s expenses policy.

We will ensure we offer pre and post meeting support to experts to identify and reflect on any issues that require processing.

We will provide training to support your skills development based on the opportunities you would like to be involved with. We will share with you the impact of your participation on our work.

Summary

The Sussex Area of the Ramblers has two Countryside Officers, one for East Sussex and one for West Sussex. The main activity in the role is to act on behalf of members where a reported planning development is likely to have an adverse effect on the walking environment in the Sussex countryside.

Description

The Ramblers, which celebrates its 90th anniversary in 2025, is the only charity dedicated to removing barriers so everyone can enjoy walking in green spaces, and to improving Britain’s most popular and least-known walking places. We’re committed to campaigning to keep our countryside open to all and to fighting for the things that matter most to walkers. We lead the way, and the walks, for a vibrant community united by the joys of walking, helping everyone get more out of their walks. 

The role of West Sussex Area Countryside Officer involves reviewing planning applications published by Local Authorities and creating and submitting objections on behalf of Sussex Ramblers if an application is likely to have an adverse impact on the Sussex countryside and the places where people walk. Objections may be expressed in writing through a response to the planning process, but could also involve site visits and on occasions attendance at public hearings or meetings with representatives of Local Authorities or with other stakeholders such as Parish Councils and environmental and wildlife organisations.

The role holder will work closely with other Ramblers volunteers such as the West Sussex Area Footpath Officer, the East Sussex Area Countryside Officer and Local Footpath Wardens in West Sussex and where necessary will seek advice and guidance from Ramblers' Central Office. Other main contacts include the Local Authorities, Parish/Town Councils, the South Downs National Park Authority and the West Sussex Local Access Forum. The role holder will be a member of the Area leadership team (Area Council). You will need to be a member of the Ramblers and to live in or close to West Sussex.

What Impact will you have?

The Ramblers help everyone, everywhere, enjoy walking and protects the places we all love to walk. By volunteering as an Area Countryside Officer you will be paying a vital role in making sure we can achieve this by holding Local Authorities to account for planning decisions, and helping to ensure that our countryside and the places people walk, essential to health and wellbeing, are safeguarded.

Skills and Experience Required

You should have a passion for walking and for preservation and protection of the natural beauty of the countryside and the special qualities of urban space, and a good knowledge of the county. Experience and knowledge of the Local Authorities' planning process is not essential but would be an advantage. The role is suitable for someone who is highly reliable, organised, capable of taking initiative and with an ability to articulate strategic issues clearly in written and spoken form. A desire and ability to work in a team environment is essential. You will also need to be comfortable using a computer and the internet, and managing information.

We are looking for an additional volunteer to join the friendly team at our refugee and asylum seeker support charity,  to assist with casework.  Clients come to us with queries on a wide range of issues, for example around asylum support, poverty,  bank accounts, eVisas, housing,  benefits, English classes etc.   We need someone with good general knowledge of how to work with UK systems,  who enjoys supporting people and is able to hit the ground running and work with minimal supervision. 

Role outline 

The casework volunteer will be asked to see individual clients who come to our weekly drop-in session with queries or requests for support,  to offer what help they can with the query in the time available,  to agree any follow-up needed, and to keep a very brief record of the problem and action taken.  The volunteer will have access to our casework information resource, and many queries can also be responded to using the information sheets for clients available on our website.  There will always be at least one other person to turn to with any queries, either our service delivery lead or other experienced casework volunteers.  All volunteers are expected to follow RRSG policies and procedures eg. around safeguarding and data protection

Person specification 

Essential 

• Fluent in English
• Familiar with dealing with UK systems eg. health services, banks, etc.
• Confident in dealing with other agencies on the phone and in writing
• Experience in supporting others to solve practical problems
• Able and willing to use own laptop for the work
• Able to use RRSG IT systems
• Reliable, trustworthy, strong interpersonal skills, and committed to assisting the client group
• Able to commit to attending sessions in Haslingden, Rossendale on Wednesday mornings 10.30-12.30, at least twice monthly on average.

Desirable

• Fluent in Tigrinya, Kurdish, Farsi, Arabic or other relevant languages
• Experience of similar work
• Experience of forced migration

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain the human-animal bond. StreetVet relies on its team of over 250 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016, the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Our Top Priorities

We are looking for a new Trustee with a veterinary background who can bring a fresh perspective to our board. Working with the Trustee Board and Senior Leadership Team to support with clinical governance, particularly regarding compliance, statutory, legal and regulatory requirements. As a young charity we still need practical, hands-on support from time-to-time from the trustees in their area of expertise while we work to mature into an organisation where the trustees can focus on a purely governance role. Being a trustee can be a very rewarding and enjoyable experience, offering opportunities to help shape the future direction of the charity, enhance the lives of people in our local communities and gain valuable satisfaction of contributing to an effective and ambitious growing charity.

Role Description:

The Clinical Governance Trustee will oversee the charity’s clinical governance for the benefit of the animal patient and the client owner. Practical guidance will be provided to enable StreetVet to help all veterinary surgeons and veterinary nurses to understand clinical governance, whether they are in clinical practice, or not.

Role Responsibilities and Duties:

• Play a full and effective role on the Board of Trustees (attend minimum 75% Trustee Board meetings)

• Act as a conduit for clinical governance information between the Trustee Board, CEO and Clinical Director.

• Meet with Clinical Director quarterly. 

• Ensure volunteers are familiar and coherent with the Royal College Veterinary Surgeons Clinical Governance Code and VMD requirements. 

• Keep up to date with Continuing Professional Development (CPD) and new developments relevant to the area of work. 

• Reflect upon the charity’s performance, making appropriate changes to practice. 

• Critically analyse the evidence base for procedures used and making appropriate changes to practice. 

• Reflect upon communication with other members of the StreetVet team and making appropriate changes to practice. 

• Reflect upon communication with clients and making appropriate changes to practice. 

• Have clear protocols in place to ensure all staff are familiar with procedures for ensuring patient safety. 

• Communicate changes in procedure to the whole practice team. 
   

Who we’re looking for - knowledge and experience  

• A thorough understanding of the veterinary sector. 

• Knowledge of veterinary care within the charity sector would be beneficial. 

• Must be a member of the Royal College of Veterinary Surgeons (RCVS) 

• Ability to advise and recommend clinical governance activities and reviews, where necessary, to fulfil the requirements of RCVS code of conduct and VMD requirements.

• Excellent networking, influencing and communication skills

 Input and Time Commitment:  

• A time commitment of 2-4 hours a month would be expected. 

• Trustees are expected to be available for regular consultation and input on a range of issues in between meetings, usually via email.

• Attend at least one outreach a year. 

• Attend virtual quarterly board meetings, held on third Tuesday of January, April, July, October at 6pm. Meetings duration approx 1 – 2 hours. 

• Papers for the meeting are sent the week prior and Trustees are to ensure they have read and understood all the information in advance in order to participate fully. 

• Attend annual conference – usually 2 days in London. 

• Attend in-person annual strategic review, usually half a day, in London. 

• Training will be provided to give a good understanding and acceptance of the legal duties, liabilities and responsibilities of trustees.

 
Personal Attributes: 

• Good time management and personal motivation, and ability to work flexibly with a small fast-growing organisation

• Belief in the vision, mission and values of StreetVet

• Commitment to equality, diversity and inclusion 

• An ability to think logically and objectively to identify key issues and good judgement to support robust decision making 

• Ability and willingness to devote the necessary time and effort to the role 

• Good communicator, able to both empower and challenge supportively 

• An ability to think creatively 

• A willingness to speak their mind and voice opinions even if these are not shared by other trustees 

• An ability to work effectively as a member of a diverse team 

• Up-to-date IT and digital skills to facilitate collaborative and remote working 

Potential Trustees must confirm that they are not disqualified under the automatic disqualification rules details on the government website - weblink included in the role description. 

Applications close: 31st July 2025. 

Trailblazers’ mission is to reduce re-offending and inspire new futures and the charity has been providing mentoring services to people in prison since 1998. We provide support to men between the ages of 18 - 35 in custody who have 6 months left of their prison sentence, and then 'through the gate' into their community for up to 12 months.

In London, services are delivered at HMP Brixton and HMPYOI Isis. We are looking for volunteer mentors who can spare half a day per week to support young men to change their life by acting as an inspirational role model and helping with goal setting. Mentoring sessions usually last 1 hour per week; allowing enough time for travel and liaising with Trailblazers staff will take about half a day.

Your support will help a young man to reconnect with his own community, friends and loved ones, go into education, training and employment, and to give a person a sense of hope for the future. As a charity we are reliant on volunteers; with your help we can continue to support people in prison to make and change to their lives, their family and wider society. We welcome all skill sets within Trailblazers as we work with a diverse group of men, all we ask if you have a genuine passion for social change and that you can commit to at least 1 young man for up to 12 months, so they have a consistent person in their life - something that some of our mentees have never had. The national average re-offending rate for a person leaving prison is up to 55%, the rate for those who have a Trailblazers mentor is lowered to 9%. 

We are actively looking for people to join our mentoring community with lived experience of the criminal justice system, underrepresented groups from BAME community, creative arts, business skills, wellbeing - whatever your skills and background we are open to hear from you to support our diverse group of men.Out of pocket expenses are covered as well as training to equip you for your role. More information and the application form can be found on the website. 

Role activities:

• To provide a positive role model for people in prison and in their own community, to be empathic and to have a desire and commitment to support people to fulfil their potential.

• To attend and participate fully in the initial and ongoing mentor training.

• To attend group support/supervision meetings and review performance within mentoring relationships.

• To complete mentoring session notes relevant to the mentoring service for monitoring purposes.

• To take part in introductory meetings with mentees and set ground rules and boundaries.

• To report safeguarding concerns immediately.

• To follow relevant policies and procedures. 

• To perform your role in line with the aims of the organisation.

• To meet with and actively develop a supportive relationship with mentees.

• Be prepared to travel and undertake visits for mentoring sessions. 

• To make the necessary practical arrangements to meet the mentee on a weekly or fortnightly basis.

• Assist the mentee to celebrate their achievements.

• Support the mentee to meet identified goals.

• Develop an understanding of the role, responsibilities and boundaries of a volunteer mentor.

• Be committed to the project for a minimum of 12 months.

• Regular communication with Trailblazers staff in support of your mentee. 

Skills/behaviours/knowledge required:

• Knowledge of the criminal justice system and challenges faced by mentees (Desirable) full training will be given. 

• Awareness of own professional boundaries and the ability to report any concerns within the mentoring relationship that could be pertinent to risk to the mentee, or to others. 

• To be an advocate for a mentee and to actively seek opportunities for mentees for resettlement back into their own community in conjunction with Trailblazers staff. 

• To be non-judgmental, focus on the person rather than the offense. 

• Professional but relatable with strong communication skills. 

• Awareness of adversity and how to overcome barriers to build a supportive network around the mentee. 

• Basic IT skills. 

• Be able to take advice and guidance from Trailblazers staff. 

Criteria: 

• Over 21. 

• We encourage applications from those with lived experience of the Criminal Justice System but you must be off licence for a minimum of 12 months, and not in crisis yourself. 

• You cannot apply to a project if you have been a resident in the same prison yourself. 

• A good level of fitness to able to move around a prison at fast past that does include stairs 

• Due to security checks at the prison you must be a British citizen.     

• Not committed an offense where you are barred from working with vulnerable adults or children. 

• Live within a 30-mile radius from the prison at which you would like to volunteer.

Trailblazers’ mission is to reduce re-offending and inspire new futures and the charity has been providing mentoring services to people in prison since 1998. We provide support to men between the ages of 18 - 35 in custody who have 6 months left of their prison sentence, and then 'through the gate' into their community for up to 12 months.

In the West Midlands, services are delivered near Wolverhampton at HMPYOI Brinsford. We are looking for volunteer mentors who can spare half a day per week to support young men to change their life by acting as an inspirational role model and helping with goal setting. Mentoring sessions usually last 1 hour per week; allowing enough time for travel and liaising with Trailblazers staff will take about half a day.

Your support will help a young man to reconnect with his own community, friends and loved ones, go into education, training and employment, and to give a person a sense of hope for the future. As a charity we are reliant on volunteers; with your help we can continue to support people in prison to make and change to their lives, their family and wider society. We welcome all skill sets within Trailblazers as we work with a diverse group of men, all we ask if you have a genuine passion for social change and that you can commit to at least 1 young man for up to 12 months, so they have a consistent person in their life - something that some of our mentees have never had. The national average re-offending rate for a person leaving prison is up to 55%, the rate for those who have a Trailblazers mentor is lowered to 9%. 

We are actively looking for people to join our mentoring community with lived experience of the criminal justice system, underrepresented groups from BAME community, creative arts, business skills, wellbeing - whatever your skills and background we are open to hear from you to support our diverse group of men.Out of pocket expenses are covered as well as training to equip you for your role. More information and the application form can be found on the website. 

Role activities:

• To provide a positive role model for people in prison and in their own community, to be empathic and to have a desire and commitment to support people to fulfil their potential.

• To attend and participate fully in the initial and ongoing mentor training.

• To attend group support/supervision meetings and review performance within mentoring relationships.

• To complete mentoring session notes relevant to the mentoring service for monitoring purposes.

• To take part in introductory meetings with mentees and set ground rules and boundaries.

• To report safeguarding concerns immediately.

• To follow relevant policies and procedures. 

• To perform your role in line with the aims of the organisation.

• To meet with and actively develop a supportive relationship with mentees.

• Be prepared to travel and undertake visits for mentoring sessions. 

• To make the necessary practical arrangements to meet the mentee on a weekly or fortnightly basis.

• Assist the mentee to celebrate their achievements.

• Support the mentee to meet identified goals.

• Develop an understanding of the role, responsibilities and boundaries of a volunteer mentor.

• Be committed to the project for a minimum of 12 months.

• Regular communication with Trailblazers staff in support of your mentee. 

Skills/behaviours/knowledge required:

• Knowledge of the criminal justice system and challenges faced by mentees (Desirable) full training will be given. 

• Awareness of own professional boundaries and the ability to report any concerns within the mentoring relationship that could be pertinent to risk to the mentee, or to others. 

• To be an advocate for a mentee and to actively seek opportunities for mentees for resettlement back into their own community in conjunction with Trailblazers staff. 

• To be non-judgmental, focus on the person rather than the offense. 

• Professional but relatable with strong communication skills. 

• Awareness of adversity and how to overcome barriers to build a supportive network around the mentee. 

• Basic IT skills. 

• Be able to take advice and guidance from Trailblazers staff. 

Criteria: 

• Over 21. 

• We encourage applications from those with lived experience of the Criminal Justice System but you must be off licence for a minimum of 12 months, and not in crisis yourself. 

• You cannot apply to a project if you have been a resident in the same prison yourself. 

• A good level of fitness to able to move around a prison at fast past that does include stairs 

• Due to security checks at the prison you must be a British citizen.     

• Not committed an offense where you are barred from working with vulnerable adults or children. 

• Live within a 30-mile radius from the prison at which you would like to volunteer.

We are appealing for a Volunteer to help at our Lyde Green Stroke Support Group weekly. 

Every year 950 people in Bristol and South Glos will experience a stroke: people of all ages…and from all backgrounds. Bristol After Stroke is the local charity that helps those people get their lives back on track – though our groups, activities, mentoring, counselling and so much more.

Our volunteers do a variety of things each week from helping with the room set up, serving hot drinks and supporting the activities that are planned eg music, poetry or seated exercise sessions like Yoga or Zumba. The most important part of the role of the volunteer though is to talk to group members, encourage them to get involved and generally help to promote a supportive, happy atmosphere that contributes to a sense of wellbeing.

Why we need your help:

- Our Volunteers provide help and support to our Group Leaders and group members at our weekly stroke support groups.

- Our groups provide an opportunity for anyone who has been affected by stroke to meet others affected by stroke and make new friends, take part in stimulating and enjoyable activities which will support rehabilitation.

Role Summary:

• Provide support for group activities, exercises, and games.

• Support the Group Leader with the planning of Group Activities.

• Provide general support to Group Leader and Group Members when needed.

• Make and serve refreshments.

• Give added enthusiasm and encouragement to our members in taking part in any physical activities or exercises that may be offered during the session.

• Talk to group members, encourage them to get involved and generally help to promote a supportive, happy atmosphere that contributes to a sense of wellbeing.

• Help at the group for its full duration each week including setting up and clearing away of the room.

Skills and Experience:

• Be patient, understanding and have a responsible attitude.

• Know about or be willing to learn about undertaking risk assessments.

• Be comfortable working as part of a team.

• Know about or be willing to learn about stroke and its impact on people.

• Recognise the importance of confidentiality and show this in practice

• Be emotionally resilient

What we can offer you:

• An induction and support and supervision in the role.

• You will be supported in your role by the Group Leader and other appropriate members of staff as needed.

• Bristol After Stroke Newsletters; keeping you up to date on charity news and other volunteer opportunities.

• You will have the opportunity to meet with other Bristol After Stroke volunteers. 

What we ask of you:
 

• To obtain 2 references from people who are not related to you.

• To keep to all the charity’s policies, values and guidelines.

• To complete an induction and any necessary training for the role.

If you're interested in cookery and happy to listen to others talking about the topic, we'd love you to facilitate our monthly special interest group. This is a new group for blind and partially sighted people who are keen to share their experience and interest in cookery.

You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.

This group will run monthly as either a phone or video call.

How often will I be needed?

• 2 Hours per Month

Key requirements

• One reference

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills An interest in all aspects of cookery Abilty to work with a wide range of people Experience of using the telephone or video calling software

As a Welcome volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver vital frontline services. You'll be the first point of contact for clients and visitors, assisting the hub team with duties, and supporting the operation of the Shelter office in their day-to-day business 

You’ll act as the first point of contact for our clients, helping to understand their needs and help them access necessary advice and assistance through the duty or appointment services. Being a positive presence in the hub to ensure visitors feel comfortable and welcomed.

This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people with a range of housing issues as well as providing practical guidance and providing a friendly, listening ear. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.

Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm 

Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA 

Supervised by: Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

As a Welcome Volunteer, you’ll be supporting the day-to-day work of Shelter’s Advice Team as they provide advice and guidance to the people visiting the Birmingham hub. 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Main Tasks include:

• Greeting people who come to the office and aiding in Reception 

• Communicating with clients via phone and email to share updates on their case and to gather information. 

• To obtain feedback and service user consents 

• Signposting clients to relevant services and providing useful information. 

• General tasks (e.g. photocopying, scanning, and filing).

Skills and experience required:

• Good communication skills and the ability to understand the needs of our clients.

• The ability to speak Somalian or Arabic would be helpful, but certainly not essential 

• Interest in housing issues; welfare benefits; debt; community care 

• The ability to work as part of a team and value and communicate effectively with others

• Confident using Microsoft Office, including Outlook, Excel, Teams and PDF documents to a good standard 

• Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection 

To enable you take part in this opportunity Shelter will:

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.

Benefits of Volunteering with Shelter

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

VOLUNTEER CASE OFFICER

Across the UK, our 65 local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Case Officers are a vital part of our local branch activities. They use their organisational and IT skills, sometimes along with a knowledge of engineering, to make sure their branch is best able to support people.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Processing and allocating cases which have come to the branch

• You may have engineering experience or be a skilled craftsperson, but this is not essential

• Using our online referral portal to manage and update case notes

• Attending regular meetings of the local branch

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Warm, approachable and confident to call referrers/clients to initiate discussions

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

• A commitment to our values

You’ll also need to complete the induction checklist and some online training.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without you – your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

Event Champions

Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.

Activity Organisers

Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.

Promoting SSAFA Services

Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.

SSAFA Storytellers

Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.

Community Connectors

Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects

Fundraising Heroes

Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.

Administrators

Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Friendly and approachable people.
• Confident people who feel happy to engage with the public, potential clients, volunteers and
• SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to events if necessary.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support in your role from the team at SSAFA
• Develop your experience and skills which you can highlight on your CV and in job interviews

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Are you happy to listen to others talking about their experience of building or carpentry? We are looking for someone like you to facilitate our monthly special interest group for blind and partially sighted people who are interested in these topics and who would like to share their experience with others.

You will contribute to the group to ensure that all participants feel comfortable and that the group runs smoothly.
This group will run monthly either over the telephone or as a video call.

How often will I be needed?

• 2 Hours per Month

Key requirements

• This role requires one reference.

Home based

• This role is home based

Additional location information

• The groups meet during the day from Monday to Friday.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply and UK resident

What skills and experience are needed?

• Empathy with blind and partially sighted people. Good listening skills. Experience of working in the building or carpentry trades, or a keen interest in these topics. Ability to work with wide range of people. Ability to use the telephone or video call system to talk to groups of people.

Are you a parent, grandparent or have experience raising children? Do you have a spare 2-3 hours a week to support a local family in need? Are you passionate about ensuring children have the best possible start in life?

We stand alongside families so that parents do not feel alone in the critical task of raising children and support them to help children reach their full potential, have access to positive opportunities and enjoy childhood! We are recruiting volunteers to help us support families with young children facing challenges with parenting, helping to prevent family crisis or breakdown.

Providing practical and emotional support to local families with children under the age of 12 years, volunteers are matched with a family, visiting or keeping in touch by telephone weekly, offering tailored support which suit their needs. This is an in person role, where volunteers visit families in thier own homes and out in the local community. 

Our Family Support Volunteers: 

•  offer support, friendship and practical help to local parents and children
• visit families in their own homes, where the dignity and identity of each individual can be respected and protected
• reassure families that difficulties in bringing up children are not unusual
• emphasize the positive aspects of family life
• encourage parents’ strengths and emotional well-being for the ultimate benefit of their own children
• encourage families to widen their network of relationships and to use effectively the support and services available in the community
• attend an initial course of preparation, one day a week for 5 weeks
• visit families for a minimum of 2-3 hours per week according to the family’s needs
• receive regular support and supervision from the Family Services Co-ordinator
• be able to make a commitment to the scheme for at least 6 months. 

It is important that Family Support Volunteers: 

•  complete Safeguarding Level 1 training
•  be familiar with and committed to the Home-Start ethos and policies and practice
• share information with the Family Services Co-ordinator and contact the Family Services Co-ordinator immediately if there is concern about the physical or emotional well-being of any member of the family
•  take part in reviews with the family and Family Services Co-ordinator as requested
•  keep records of visits to families as requested by the Family Services Co-ordinator
• attend support, supervision and training sessions as arranged by the scheme
• have good communication skills with Home-Start staff and families.
•  have a friendly disposition and be open, honest and non-judgemental .
• have a DBS check and 2 references returned before supporting families in their own homes or group settings 

This is exciting and rewarding voluntary work which requires energy, commitment, reliability, creativity and a sense of humour. We offer all our volunteers opportunities for self-development and social contact with others within Home-Start. We offer work experience and shadowing opportunities with the Family Support team as well as ongoing training on a variety of topics relating to families, children and young people.