Application support analyst jobs in Liverpool, merseyside
Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.
About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.
This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.
About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.
What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
Closing date: Friday 30th of January
Interview date: Tuesday 10th of February
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
In this role, you’ll lead a diverse portfolio of IT projects, working closely with technical specialists, business analysts, and colleagues across the organisation. From initiation through to delivery and transition into business-as-usual, you’ll be responsible for planning, budgeting, risk and dependency management, governance, and clear reporting. You’ll also help drive positive technology change, share best practice in project and change management, and represent IT within larger, cross-organisational programmes.
This role blends strong technical understanding with excellent project management skills and offers the opportunity to work with a high degree of autonomy while making a meaningful impact in a dynamic and evolving environment. Projects are delivered using the Society’s project management framework, aligned to PRINCE2, alongside an increasing use of Agile and hybrid delivery approaches as our ways of working continue to evolve.
About you:
You are an experienced IT or Technical Project Manager with a proven track record of delivering technology projects from initiation through to completion. You’re comfortable working in complex, fast-paced environments, managing multiple priorities, and maintaining a clear focus on quality, outcomes, and value. You have a solid understanding of IT systems and delivery processes and are confident applying structured project management approaches, alongside Agile/hybrid ways of working and have some line management experience managing projects coordinators.
You excel at building positive relationships and communicating clearly with a wide range of stakeholders, from technical teams to non-technical colleagues. Collaborative and organised, you bring a proactive, problem-solving mindset and a commitment to continuous improvement. You’re motivated by work with purpose and are keen to use your skills and experience to help deliver meaningful change for people affected by dementia.
You'll have:
- Extensive experience managing end-to-end IT projects, from planning and initiation through to delivery and closure
- Strong working knowledge of PRINCE2, alongside experience using Agile or hybrid project delivery approaches
- Proven ability to lead technical teams and collaborate effectively across departments
- Experience delivering change, including process improvement and organisational process re-engineering
- Excellent organisational, time management, and risk management skills
- A strong track record of engaging and communicating with a wide range of stakeholders, including senior leaders
- Proficiency in project management tools and the Microsoft Office suite
- Experience mentoring, coaching, or supporting colleagues in project and change management best practice
What you’ll focus on:
- Delivering projects aligned to the IT Roadmap and strategic objectives, ensuring outcomes meet agreed time, cost, and quality measures
- Engaging stakeholders across the organisation to secure input, commitment, and support throughout the project lifecycle
- Working closely with the Business Engagement Manager to identify and track project benefits
- Partnering with business analysts to analyse data, define requirements, and develop effective solutions
Implementing process improvements and supporting organisational change as part of project delivery - Managing risks, issues, and dependencies, providing clear updates and reports to stakeholders and governance boards
- Coordinating project closure and ensuring a smooth handover into business-as-usual operations
- Motivating, guiding, and supporting project team members, including analysts, testers, and technical specialists
Do you want your technical and project management skills to have real purpose? Join us and help deliver impactful technology solutions that support people affected by dementia and drive meaningful change across Alzheimer’s Society.
Important Dates
Deadline for applications: 23:59 on Sunday 18th January 2026.
1st stage Interviews: Wednesday 28th & Thursday 29th January 2026
2nd stage Interviews: W/C 2nd February 2026
There will be a 10-minute presentation to prepare and present at the interview.
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Location: Home based with UK-wide travel, on occasion
Salary: Circa £41,000 per annum
Hours: 37 hours / week
Contract type: Permanent
Reporting to: Senior Policy Manager
Responsible for: No line management responsibilities at the present time, however there maybe a future opportunity to line manage
The Strategy and Policy Team is part of the National Fire Chiefs Council (NFCC) Corporate Services Directorate. The successful candidate will play a key role within the team, which incorporates policy and strategy support across Fire and Rescue Service (FRS) functions. The team works on a remote basis with the occasional requirement to attend meetings or events in London or other locations around the UK on a semi-regular basis.
The Strategy and Policy Team work closely with subject matter experts, insight analysts, and communications colleagues across NFCC to support and produce policy advice, positions, and content. Through the timely and clear production of evidence-based advice, our primary objective is to support national policy development, with the aim of improving the safety of the communities we serve.
What you will be doing:
The successful candidate will report to the Senior Policy Manager and be responsible for leading the development of policy advice, positions, and responses to Government across a range of topics. These could include aspects of operational preparedness and response, fire reform, climate change, emerging technologies, the NFCC strategy, and cultural improvement.
The post holder will be part of a team producing policy products for UK FRSs across all areas of FRS activities. Responsibilities will include engagement with UK FRSs to ensure that policies and national positions under development enjoy the support of our members and appropriately reflect their views.
In addition to working with other members of the Strategy and Policy Team, you will also work with technical, communications, data, and governance colleagues from other NFCC teams.
The post holder may also be involved with the preparation of research reports, impact assessments, cost benefit analysis of policy options, equality impact assessments, and presentation of data where relevant.
Who we are looking for:
We are looking for someone with strong writing and analysis skills, with the ability to synthesise large amounts of technical information and translate that into products that are easy for a non-technical audience to grasp. You will bring a positive approach to being part of a team; seeing challenges as a glass half full.
You will have experience in time management and managing multiple tasks at a time.
You will need experience of working in a fast-paced and political environment, and of handling high profile issues.
If you think this could be the job for you, please have a look at the attached Job Description and apply via the NFCC website .
What you can expect:
We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily.
We offer an enhanced annual leave allowance of 26 days (pro-rata) plus bank holidays (increasing with length of service), healthcare cash plan and flexible working.
How to apply:
If this sounds like the role for you, please complete our online application form linked on the ‘Apply Now’ button on the NFCC Website . Please note, CV’s will NOT be accepted for this position.
Closing date: 6th February 2026
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.