Application support analyst jobs in Liverpool, merseyside
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Claire House has an exciting opportunity for a collaborative and influential individual with excellent communication skills to support the production, management, protection and integrity of data reporting and insight within Claire House, enabling informed operational and strategic decision-making.
About Us:
Claire House is a place of positivity and laughter, where we help seriously and terminally ill children live life to the full. At Claire House we are passionate about providing outstanding care to children who aren’t expected to live to be adults, as well as support for their families, from across Merseyside, Cheshire and North Wales. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age.
In this role, you will be:
● Collecting, processing, analysing and interpreting data from a variety of internal and external data systems.
● Using business intelligence tools to prepare and deliver reports, dashboards and data outputs to the organisation.
● Developing interactive visualisations to enable insight and track key performance indicators.
● Producing board packs for senior leadership and trustees in collaboration with the business.
● Producing reports for any regulatory, compliance or benchmarking purposes.
● Developing and maintaining data models to support efficient data processing, storage, and retrieval.
● Monitoring and auditing data quality, making recommendations for improvements where appropriate.
● Building and developing relationships with internal clients and stakeholders to fully understand data usage and content.
● Gathering, understanding and documenting detailed business requirements using appropriate tools and techniques.
● Collaborating with the Application Development Team to align data initiatives with systems development.
● Assisting the Data & Insight Manager with any data or IG governance tasks.
The successful candidate will act as a supporting consultant as well as data expert, working closely with the Data & Insight Manager to further establish the team as the go-to resource for all of the organisation’s data, information and insight needs.
What we offer you:
In addition to a competitive salary:
● Generous annual leave – 35 days including bank holidays
● Company pension scheme
● Life cover 2 x salary
● Free on-site car parking
● Free eye sight test
● Cycle to Work Scheme
If this sounds like the role for you, please read the job description here.
All applications must be submitted on a Claire House application form available on the Claire House website.
Closing date for applications: 15th July 2026
Interview date: 24th July 2026
We regret that only shortlisted candidates will be contacted.
We are actively seeking candidates from a diverse range of backgrounds. At Claire House, we welcome applicants from all backgrounds and value everyone as an individual. We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage, and civil partnership status, pregnancy and maternity status, race, religion or belief. Connecting these differences creates a productive environment in which everyone feels valued.
Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form found on the Claire House website.
This organisation’s recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people.
This role is subject to a standard DBS check.
Registered Charity No. 1004058
Registered Charity 
101 - 500
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Any Crisis Skylight across Great Britain with homeworking in line with Crisis' Hybrid Working Policy
Please note Crisis to be considered for our roles, you need to have a current and valid right to work in the United Kingdom. We do not have a sponsorship licence and as such we are not in the position to provide work visas.
About the role
This role involves working with teams across Crisis to generate data and insights that build understanding, drive decision-making, and showcase our work. Drawing on various homelessness databases, you will provide vital insights for Policy & Social Change, Client Services, and Brand, Marketing and Fundraising.
As part of the Research & Evaluation team, you will contribute to bold research and analysis that highlights the causes of and solutions to homelessness, to inform our policy influencing and media work and drive forward Crisis’ strategy for ending homelessness. This involves working with people with lived experience of homelessness as both research participants and co-researchers, to platform their views and experiences. You will also play an important role in interpreting and strengthening our internal data, to support impactful and equitable service delivery.
About you
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Strong skills in data analysis and statistics, and an understanding of how these can be applied to provide actionable insights and recommendations
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Experience with tools such as Power BI, Excel, SQL, Python, and Customer Relationship Management (CRM) systems or similar databases
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The ability to communicate clearly with a range of audiences, making complex information accessible and engaging
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The ability to build and maintain strong working relationships across an organisation
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An interest in the issue of homelessness and a commitment to Crisis’ mission and values
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
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A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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Wellbeing Leave to be used flexibly
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 14th July 2026 at 23:59
Interviews will take place w/c 27th July at our London head office.
Interview process: Task and competency-based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
