Job Description

Job Title: Interim Inspiring Governance Programmes Customer Services Administration Assistant (0.6 FTE preferably Monday, Tuesday and Wednesday)

Reports to: Head of Governance Programmes, Matching and Customer Services

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Inspiring Governance Customer Services Administration Assistant is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.   

Remuneration: £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2020 with possible option to extend for a further year

Working Hours: 0900 – 1700hrs with one hours lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance ; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. The programme is delivered with the National Governance Association, who provide training and support to those placed into governance roles. A regional team works across England to recruit volunteers (primarily working with business and professional networks and large employers) and generate interest from recruiters to register their vacancies with the programme. The programme is delivered for, and funded by, the Department for Education and will initially be delivered over a 4-year period from September 2016.
2. The Inspiring Further Education (FE) programme recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract which has been renewed for a further year until March 2019.

The Governance programmes are delivered by a team made up of London based and regional staff.

This is an exciting time to join Education and Employers as the charity has recently reached its tenth anniversary and has ambitious plans for the future. As well as an opportunity to join a friendly team you can be involved in making a huge difference to the future of young people.

Please scroll down for specific details on how to apply

Job Description

Working closely with the Inspiring Governance Programmes Project Coordinator and the Head of Governance Programmes Matching and Customer Service (who will provide overall direction for this area of work), the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multiple Academy Trusts, Dioceses and Local Authorities.

Activities include:

• Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors for multiple schools;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with the Inspiring Governance Regional team (five Regional Managers) who work daily with multi-school recruiters in their regions.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Programmes Coordinator and Head of Governance Programmes, Matching and Customer Care to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new process where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having; updating the Inspiring Governance Regional team (four Regional Managers) who work daily with recruiters in their regions if appropriate

• From reports pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Support the Match Data Process for the Inspiring Governance Programme

• To support the match data process by manually collecting information and addresses of volunteers matched into governance roles, confirming that information is correct before it is forwarded on to the NGA and suggesting any improvements to the system

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance service (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance programmes team members, and wider Education and Employers staff as appropriate;  

• To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
• Producing the weekly team meeting agenda and organise room bookings;
• To provide weekly reports to the Inspiring Governance Programmes Coordinator as appropriate on all work tasks
• Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
• To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

How to apply:

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Criteria

Essential

Desirable

Skills Required

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and mange time effectively
• Excellent standard of English, written and oral communication skills – Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

• Good level of education

Knowledge

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

• Experience of delivering a good customer experience

Personal Attributes

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

We are seeking a Counselling Lead to work closely with the Cancer Information and Support Services Manager.We are looking for an individual who leads the development of the Mulberry Centre’s counselling services and has a pivotal role in managing the provision of counselling services to patients, carers and the bereaved.You will need to be compassionate and empathetic individual striving to make a difference to people affected by cancer. 

To apply, please refer to the Information Pack and email a comprehensive CV and a covering letter showing evidence of how you meet the personal specification of the role.  We will not be accepting CV's only.

COSRT is looking for a dynamic and enthusiastic individual to oversee our internal operations, working 25 hours per week.  You’ll have run successful and efficient back office functions, acted as a day-to-day contact for external stakeholders, and supported colleagues to deliver high impact activity. Where you gained your experience is less important than your rigour, skills and passion for improving people’s outcomes.

COSRT is an organisation that really makes a difference.  We are the UK’s professional body for therapists and counsellors specialising in psychosexual and relationship issues.  But that’s not all.  We also help people find support they need and give high quality information on a range of topics.  COSRT is now at a hugely exciting point implementing a new Strategy and redesigning internal systems and processes.  This is your chance to be at the centre of real change.

Working from home, you’ll take the day-to-day lead on all the organisation’s internal operations.  Collaborating closely with our management team and volunteers you’ll ensure our administrative and business systems drive efficiency and impact.  Amongst other things you’ll oversee financial management, member relations, and board support.  You’ll be the first point of contact for people outside COSRT.  You’ll link everything from communications to annual planning through support structures and processes.  And we will look to you for creativity and drive to continually improve how we work. 

For more information about the role, please see the Job Description attached. 

To apply please send your CV with a covering letter (no more than 2 sides A4), explaining how you meet the criteria and why you would like to be considered for this key role.

Applications should be received by 9am Monday 25th November 2019.

Interviews will be held on weeks beginning 9th and 16th December 2019.

Finance, Central London – Waterloo

King’s College London

Higher Education

Permanent – Central London

Deputy Financial Accountant

£46,292 to £54,534 plus exceptional pension and annual leave

Closing date for applications (early applications are highly recommended):

Midnight on Sunday 17th November 2019

This is a fantastic role for a qualified auditor seeking a first or second move.

King's College London is one of the top 10 UK universities in the world (QS World University Rankings, 2018/19), and is also one of England’s oldest and most prestigious institutions. King's has an outstanding reputation for world-class teaching and cutting-edge research.

Having recently implemented a new finance system, King’s College London (KCL) are looking to recruit a recently qualified accountant (CCAB or equivalent) into the role of Deputy Financial Accountant to work with the Financial Accountant in implementing a new financial control environment to make best use of this system.

The role holder will have a significant responsibility for the preparation of the university’s consolidated and subsidiary financial statements (close to £1bn annual turnover) and will aid the Financial Accountant in designing and implementing an updated financial control structure and processes.

This will be a challenging role suitable for someone with a technical accounting background and strong problem-solving skills, ideally from an audit background. The role will often require designing new approaches/solutions and leading on projects.

For more information, please find the candidate pack attached to this advert or contact Michael Quest of Ivy Rock Partners directly.

The selection process will include a panel interview, an assessment and a presentation.

• Application deadline is 17th November
• You will need to meet Ivy Rock Partners before the shortlisting meeting on 21st November
• Interviews with KCL will take place on week commencing 25th November

Ivy Rock Partners have been appointed as exclusive recruitment partner to King's College London - all applications will be treated fairly and consistently.

AHOY is a watersports based charity changing lives and building life skills through sailing and rowing and we are looking for a passionate individual with a strong financial background to join our Leadership Team.  Based at our Centre, sitting on the Thames at Greenwich/Deptford, this is a great opportunity to really make a difference.

Job Purpose:

The Finance and Charity Services Manager is responsible for ensuring effective financial planning, management and control within AHOY and for compliance with Charity, company and other relevant regulations.  This role also has overall responsibility for the provision of effective IT systems, and for ensuring compliance with GDPR.

The job holder works closely with other members of AHOY’s Leadership Team and reports directly to the Board of Trustees.

The job-holder coordinates all financial processing and provides support to the finance administrator.

This is a part time role.

Salary: 30,000-35,000 (depending on skills and experience - pro-rated)

Reports to: Board of Trustees

AHOY Dept: Finance and Charity Services

Key Relationships:

Internal: AHOY Treasurer and Board of Trustees; Programmes Delivery Manager; Fundraising Manager; Charity Support Manager

External: Auditors, suppliers, service users, funders/donors

Job Specification & Responsibilities:

·Ensure AHOY maintains up-to-date accounting records; provide support to staff undertaking transaction processing and bookkeeping; ensure finance systems are fit for purpose and facilitate accounting for restricted / unrestricted funds.

·Ensure there are clear and comprehensive Finance Procedures and that adequate internal financial controls are in place.Monitor compliance with finance procedures and provide additional guidance & training to support AHOY staff in complying. Review procedures and controls at least annually.

·In particular, ensure adequate procedures for authorising, coding, and making payments for all expenditure and for receiving and accounting correctly for all income due.

·Support the AHOY Treasurer with maintaining a full, up-do-date understanding of AHOY’s financial position.Prepare reports and documents for Finance Committee and Board meetings

·Contribute to the development of strategy, business planning and major projects; developing projections and finance models.

·Work with Programme Delivery Manager, Charity Services Manager, Fundraising Manager and other staff to prepare the annual budget. Ensure monthly management accounts are prepared and reviewed with AHOY managers and significant variances are investigated. Present the latest report to the Finance Committee / Board.

• Support the Fundraising Manager by providing financial information for grant applications and regular reports to funders. Maintain an up-to-date overview of current grant funding. Ensure grant income is posted correctly.

·Lead the relationship with AHOY’s auditors; ensure all necessary information is provided for the preparation of statutory accounts.

·Manage monthly payment of salaries. Provide all necessary information to payroll agency and ensure payments are made on the due date.Ensure freelance contract staff invoices contain required details, are correctly authorised and paid in accordance with agreed monthly deadlines.

·Manage relationship with third party IT suppliers to ensure effective IT systems and provision.

• Overall responsibility for ensuring compliance with GDPR.

Interaction with AHOY Senior Management (Leadership Team)

• Work with AHOY senior managers to set and monitor budgets, ensuring they have all appropriate information and support. 

Other Responsibilities

• Lead by example to create a culture of financial awareness and accountability and to maintain good relationships with all staff, contractors, service users, donors and funders.
• Any other duties required by the Trustees.

Special Conditions of Service:

The role is 2-3 days a week; actual hours are flexible. The job-holder is required to attend six evening Trustee meetings a year and other meetings as required.

Citizens Advice Stevenage is a progressive, highly regarded independent advice charity in Hertfordshire serving a growing population of 87,000. With over 20 paid staff and around 70 volunteers, we seek to deliver the best possible service for the people of Stevenage.

We have an excellent track record and strong foundations to further develop our work, with a new business strategy with a clear ambition for what we can deliver. You will be highly self-motivated with a strong sense of mission and vision. You will have significant experience of project management, strategic development, business planning, monitoring and meeting challenging performance targets, with a strong focus in identifying and developing new funding opportunities. The ideal candidate will be an excellent communicator with demonstrable experience of working with a range of key stakeholders.

Citizens Advice Stevenage values equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Job Description

1. Planning and Development

• In conjunction with the Trustee Board, develop, implement and monitor the business and development strategy as required by the Citizens Advice membership scheme
• Translate organisational objectives into team and individual work plans with clear and realistic targets
• Develop project plans as necessary in furtherance of the business and development strategy, development objectives and fund raising targets
• Maintain an awareness of the operating environment such as those legislative developments, social trends and local needs likely to affect demand for advice and opportunities for service development
• Develop IT and other resource needs and strategies within Citizens Advice guidelines
• Participate in Citizens Advice initiatives as appropriate
• Work with the management team to ensure the effective operation of the service to meet the needs of clients and the targets which have been set
• Manage the development of the service to ensure that the strategic development of the bureau, its management and its services to clients reflects and supports the Citizens Advice service’s equality and diversity strategy

2. Supporting the Governing Body

• Oversee the arrangement and servicing of meetings of the Trustees and attending meetings of the Trustee Board and sub committees, including the annual general meeting and any special general meetings
• Advise the Trustee Board on progress against agreed objectives as well as any financial, staffing and service delivery issues and on compliance with the Citizens Advice membership scheme and all other relevant legislation, e.g. company and charity law, health and safety, GDPR, employment etc
• Report to the Trustee Board on progress against the business plan and agreed objectives
• Prepare and draft the organisation's annual report

3. Service delivery

• Research and develop the provision of specialist advice services and identify and respond to changing advice needs particularly for disadvantaged groups and different demographic areas
• Identify development opportunities consistent with the aims of the organisation and the operating environment
• Maintain an awareness of organisational and technological developments and ensure that the service operates in ways which make best possible use of the resources available to meet local needs
• Ensure, delegating as appropriate, that each service location is adequately managed, staffed and resourced and appropriate IT systems are in place, monitored and developed
• Develop and maintain common practices in service delivery and monitor staff to ensure that standards of service delivery are met and appropriate systems are in place for staff supervision, case recording, statistics, follow-up work and quality control

4. Resource acquisition

• Develop the organisation's funding base by identifying potential funding opportunities consistent with the aims of the organisation and the operating environment, and applying for funding as agreed by the Trustee Board to secure present and future service delivery
• Negotiate and review all grants and service agreements in consultation with the Trustee Board, ensuring that existing services are adequately funded
• Maintain appropriate relations with funders, fulfilling all reporting requirements and ensuring compliance with contracts

5. Financial management

• Maintain day-to-day financial control of the service within budget heads agreed by the Trustee Board
• Ensure that all finances are properly administered and monitored and that appropriate financial regulations and controls are in place and in use at all times
• Advise the Trustee Board on the proper allocation of resources
• Prepare and review detailed budgets for approval by the Trustee Board in conjunction with the honorary treasurer and / or appropriate sub-committee and auditors
• Make regular reports to the Trustee Board on income, expenditure and any variations from budgets
• Oversee the correct preparation of accounts and financial statements in conjunction with the honorary treasurer and / or appropriate sub-committee and auditors
• Ensure that all financial reporting obligations are met in relation to submissions for funding, grant aid, contracts and any other initiatives
• Act as cheque signatory and authorise expenditure up to limits as agreed by the Trustee Board 

6. Staff management

• Ensure that appropriate staff and volunteers are recruited and inducted ensuring that recruitment procedures are followed
• Line manage the management team and other staff as appropriate
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best
• Ensure the effective performance management and development of all staff, through regular supervision sessions and the appraisal process
• Regularly evaluate staff learning and development needs and ensure that learning and development needs are identified and met in accordance with Citizens Advice standards.
• Ensure that each member of staff has a learning and development plan
• Convene and chair regular meetings of the management team
• Convene and chair regular meetings of all paid and unpaid staff and negotiate with staff reps / union reps / volunteer reps as necessary
• Establish and implement a recruitment, induction and staff development policy in conjunction with the appropriate sub-committee
• Ensure that Health and Safety policies and procedures for staff, premises and equipment are agreed and maintained and comply with statutory requirements
• In accordance with Citizens Advice and organisational procedures, assist the Trustee Board in implementing and monitoring employment policies and procedures

7. Public relations and research and campaigns

• Promote and protect the aims, principles, policies, interests and reputation of the CAB service both locally and nationally and ensure that the organisation has a high profile at all times
• Ensure the development and delivery of research and campaigns is undertaken effectively and instigate systems and procedures in line with the research and campaigns requirements of the membership scheme
• Develop and oversee appropriate publicity through effective relations with the media and other community organisations, and through public speaking
• Develop effective relations with appropriate authorities, agencies, organisations and individuals at local and national levels, including councillors, MPs, MEPs and local and national statutory and non-statutory organisations
• Liaise with Citizens Advice and contribute to its work at regional and national levels where appropriate
• Represent the Trustee Board, as appropriate, with external stakeholders and other bodies

8. Administration

• Establish, maintain and monitor effective administrative systems
• Establish, maintain and monitor complaints procedures in accordance with Citizens Advice requirements
• Ensure that the service is adequately accommodated and equipped in consideration of the needs of clients and staff and the effective operation of the service
• Use ICT as required for the role and coordinate its development
• Promote the aims, principles, policies, interest and wellbeing of the organisation and protect its integrity and reputation
• Undertake such other duties as may lie within the scope of this post to ensure the effective delivery and development of the service

Person Specification

Essential

1. The ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
2. Understanding of equality and diversity best practice and legislative requirements in relation to service delivery, business development and recruitment of staff and volunteers.
3. Proven ability to devise and implement strategic development and resource plans, particularly in the areas of service development, staff development and the management of change.
4. Demonstrable track record of financial management and budgetary control, and ability to manage a budget under the guidance of the honorary treasurer.
5. Track record of successful income generation, through fundraising, commissioning and marketing activities including bidding for grants and service contracts.
6. Capability of influencing external change through research and campaigns and the ability to earn and maintain the trust of those people with whom the bureau deals, especially funding bodies and donors.
7. Proven ability to develop quality standards and monitor service delivery against agreed targets and  to manage internal change. 
8. Ability to lead and contribute to a team, including the ability to prioritise work, identify and develop ideas and opportunities, delegate effectively, handle pressure and take day-to-day decisions on the running of an organisation.
9. Demonstrable ability in people management, including the ability to recruit, develop, manage and motivate staff and volunteers, particularly in the voluntary sector with the ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
10. Proven ability to communicate effectively in person and in writing with individuals and with a wide variety of organisations, and to research and interpret complex information and produce clear verbal and written reports.
11. Commitment to continuous professional development and willingness to learn and develop.
12. Track record in project management.

Desirable

1. Understanding of the voluntary sector and, in particular, knowledge of the strategic and policy environment in which the advice sector operates.
2. Broad understanding of the operation of local and national government and the administration of public and legal services, including an understanding of commissioning.
3. Experience of managing service provision from split locations and / or different functions.
4. Experience of developing quality standards and monitoring service delivery against agreed targets.
5. Track record of managing ICT in a business environment, including the ability to: use ICT packages; undertake ICT business planning; develop and maintain management information systems and procedures; and manage supplier relationships.

The role

Working with the Project & Governance Advisor, you will support the smooth running of Breast Cancer Now’s Board and Committee meetings and risk management processes. 

You will also provide PA support to the Director of Corporate Services and support the Legal Team in co-ordinating and administering the charity’s contractual arrangements as well as providing additional administrative support to the Corporate Services Directorate.

About you

You will have experience of working in an office environment in an administrative role, with the ability to undertake the range of duties relevant to this role.  This will include diary management, and the ability to organise both yourself and others efficiently whilst working to tight deadlines.  You will have both excellent communication skills and attention to detail. 

About us

We’re excited to announce that in April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.

By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well. 

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date 27 November 2019

Interview date 10 December 2019

COMPLIANCE OFFICER, SAFETY HEALTH ENVIRONMENT AND QUALITY, NOTTINGHAM, FRWK12 £24,288 - £26,728 FTE, PERMANENT, 37 HPW

This is an exciting opportunity to be key member of a new team focussing on compliance and performance.  Reporting to the Head of Safety & Quality, you will lead on data protection, GDPR compliance, our peer-to-peer audit programme and maintaining our ISO 27001 certification in the first instance.  However, this is a developing team, and your role could grow and develop as the team does – it’s a great chance to influence the direction the team takes.

As a minimum, you’ll need to hold the GDPR Essentials Qualification, and ideally the GDPR Practitioner Qualification (or be prepared to work towards it in a short timeframe). You will need the confidence to challenge and report on non-compliance, whilst having the personal skills to build supportive relationships with colleagues at all locations and levels, in order to help them build their skills. 

For an informal discussion about the role, contact Claire Hardwick

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE.

ECPAT UK is recruiting a CEO to provide highly effective leadership of ECPAT UK. You will use your demonstrated skills and experience to ensure ECPAT UK’s mission and strategic objectives are achieved through excellent organisational management and administration. As CEO, you will maintain and develop external relationships and use your strategic vision to lead the organisation through an exciting period of evolution. The CEO of ECPAT UK is a central player in the fight against child trafficking, with the opportunity to make a real and lasting difference to the lives of very many children around the UK and internationally.

About ECPAT UK

Every Child Protected Against Trafficking (ECPAT UK) is a leading children's rights organisation working to protect children from trafficking and transnational exploitation. We support children everywhere to uphold their rights and to live a life free from abuse and exploitation.

Since its establishment as a multi-agency coalition in 1994 (registering as an independent charity in 2004) ECPAT UK has played a pivotal role in raising the awareness of policymakers, professionals and the general public in order to tackle and prevent the exploitation of children.  We work directly with victims of trafficking to support them and to enable their voices to be heard across the spectrum of debate - at all times ensuring that our work is child-centred, rights-based and that it is rooted in every child’s fundamental human right to be protected from trafficking and exploitation.

We are part of the ECPAT International network, which is present in 93 countries, working to end child exploitation.

Our vision

Children everywhere are free from exploitation, trafficking and modern slavery

Our Mission

• To improve legislation and policy to end child trafficking and transnational child exploitation
• To improve the child protection response of professionals in the UK and overseas
• To ensure that the views of children affected by exploitation are part of the solution

Our strategic priorities

1. Improve legislation and policies protecting children trafficked and exploited in the UK and overseas through research, campaigns and advocacy
2. Promote new and increased understanding of child trafficking and exploitation in the UK and internationally, with a specific focus on root causes and gaps in protection
3. Improve the practice of frontline professionals through capacity building and sharing of specialist expertise
4. Promote active and meaningful youth participation with young people and those affected by trafficking and transnational exploitation, to inform policy and practice in UK and abroad
5. Position ECPAT UK as a key knowledge hub campaigning and advocating for every child’s right to be protected against trafficking and transnational exploitation 
6. Strengthen and sustain ECPAT UK’s growth

Our team

In addition to the CEO role there are currently 11 posts, covering policy and research, parliamentary affairs and campaigns, youth programmes, projects, training, communications and media, development / fundraising, finance and administration.

Recruitment of a Chief Executive Officer

We believe this to be an exciting and crucial time in the evolution of ECPAT UK and of the fight against child trafficking and transnational exploitation.  There is an increasing awareness of the various forms that modern slavery can take, and how that interfaces with the trafficking and exploitation of children; at the same time the situation is constantly changing, and at times seemingly intractable.  It is the role of ECPAT UK and the other actors in our space to tackle this intractability and to make sure that the issue remains at the forefront of our society’s attention so that it can be addressed effectively and permanently.  The CEO of ECPAT UK is a central player in this fight, with the opportunity to make a real and lasting difference to the lives of very many children around the UK and internationally.

Job Description

Job Title: Chief Executive Officer

Location The post is based at ECPAT UK’s Office in central London

Reporting to: ECPAT UK Board of Trustees

Salary: £55,000 to £60,000 (depending on experience) plus 6% pension paid by ECPAT UK.  An additional 1% allocation to pension will be taken from your wage (this is subject to change due to pension regulations).

Working hours: This is a full-time position and work will be carried out during normal office hours from the ECPAT Office. However the pattern of hours may vary according to operational needs and travel requirements, including overseas travel where appropriate.

Contract: Permanent after probationary period (6 months). The post requires a satisfactory DBS check.

Annual Leave: 28 days per annum plus statutory holidays.

SPECIFIC RESPONSIBILITIES AND DUTIES

1 Leading and managing the organisation

• To ensure that a long-term strategy, reviewed and approved by the trustees, is in place to guide the organisation in achieving its objectives.
• To ensure the production of appropriate business plans to implement and achieve the strategies agreed by the board.
• To ensure that the organisation has the human, material, financial and research resources it needs to operate effectively.
• To ensure that ECPAT UK has the right management systems and structures to carry out its work effectively, accountably and safely.
• To build the internal culture of ECPAT UK and strengthen the organisation by ensuring that staff are suitably equipped, provided with training, appraised in their work and given opportunities for professional development.
• To review with staff all new developments for the organisation and proactively research and promote ways to increase ECPAT UK’s influence and impact.

2 Promoting the mission and strategic objectives of the organisation

• To represent ECPAT UK in a variety of settings including government, industry and NGO partnership work and to ensure that all internal and external stakeholders are aware of ECPAT UK’s mission, vital activities and success.
• To protect and enhance the reputation of the organisation and at all times model the highest ethical standards and ensure that ECPAT UK maintains the highest quality of work.
• To take appropriate steps to protect the organisation from risk, including undertaking an annual risk audit.
• To represent the organisation, including speaking at conferences and participating in national and international fora and meetings.
• To ensure that ECPAT UK is well profiled in the media
• To manage the links with the ECPAT International Secretariat and other ECPAT groups worldwide.

3 Advocating for children and young people

• To be committed, at all times, to working for the best interests of children.
• To ensure that the views of children and young people are represented both in the external arena and within the organisation.

4 Overseeing income generation

• To work with staff to ensure income targets are set, effective fundraising strategies and activities are implemented and that the organisation is able to capitalise on its income generation activities.
• To meet with key funders regularly ensuring that supporters are kept up to date with work and recognised for their contributions.
• To research new funding sources and work with fundraising staff to bid for contracts, apply for funding and new work, and proactively seek out new funding partnerships.

5 Exercising financial stewardship and governance; ensuring organisational effectiveness

• To ensure that the annual budget and projected income and expenditure are set, monitored and regularly assessed.
• To ensure that ECPAT UK is in a position to fulfil its financial obligations under the Company and Charity Laws.
• To ensure that the annual accounts and Directors’ report are completed, audited, approved by Trustees and submitted to Companies House and the Charity Commission annually.
• To ensure that the responsibilities of Company Secretary are discharged appropriately.

• To oversee operations to ensure efficiency, quality, service, and cost-effective management of resources.
• To ensure that the culture of quality improvement is maintained, ensuring that evaluation (external and internal) processes are carried out which measure the success of ECPAT UK’s programmes of work and that staff refine or change programmes in response to that information.

6 Working with the Board of Trustees

• To support the Chair and the Board of Trustees in formulating and regularly reviewing the organisation’s vision, mission and values.
• To develop, in partnership with the trustees, a long-term strategy for the organisation within the vision, mission and values established by the board.
• To review and develop, with the board, the organisation’s policy proposals and activity and adequately monitor annual plans, targets and performance.
• To report to the board on organisational progress, providing information on targets and organisational performance.
• To establish, with the Chair, the annual calendar for board and subcommittee meetings. 

Person Specification

ESSENTIAL

1. Highly motivated with strong leadership qualities and experience of managing staff, programmes and projects in a non-governmental organisation (charity, development agency or human rights organisation).
2. Sound understanding of ECPAT UK’s key policy issues
3. Experience of representing an organisation to others, ranging from grass roots activists to government officials.
4. Experience of working collaboratively with external organisations whilst maintaining the unique vision of the charity
5. Experience of fundraising from trusts, governmental and/or corporate sources.
6. Experience of developing and managing budgets.
7. Good written communication skills, including fluent spoken and written English.
8. Excellent interpersonal skills, particularly in staff leadership, management and development.
9. Ability to work under pressure and to deadlines and to react quickly when unexpected demands from the external environment occur
10. A willingness to ‘roll up the sleeves’, working flexibly within a small inter-disciplinary team
11. Ability to work pro-actively and reactively with all forms of media
12. Sensitivity to issues of children, gender orientation, race and religion and commitment to ensuring equal opportunities.
13. Education at degree level or equivalent
14. Willingness to travel abroad and to work outside usual office hours if necessary.

DESIRABLE

1. Knowledge of voluntary sector governance practice
2. Proven track record of influencing governmental/inter-governmental policy.
3. Experience of working internationally and/or in children’s rights and campaigning for change
4. Experience in, and understanding of, different methods for measuring, demonstrating and communicating successful outcomes
5. Working knowledge of / fluency in a second language

Recruitment process

A CV, plus a two-page personal statement demonstrating how you meet the person specification, should be submitted by 9am on 2nd December.

Shortlisting will take place during the week of 2nd December, with shortlisted candidates being notified by 11th December. 

Interviews will take place at ECPAT UK’s offices (81A Endell Street, London WC2H 9DX) during the week commencing 16th December (precise date to be confirmed).

The process will consist of a panel interview, to include a presentation.  Shortlisted applicants will be informed of the presentation topic at the point of notification.

An exciting opportunity has arisen for a Finance Manager to join this forward thinking charity, which exists to support the health and wellbeing of the banking community, numbering almost two million people in the UK.

It’s a great time to join BWC. We already support thousands of people every year and our new strategy will see us grow further, expanding our offering and reaching more clients.

About the Role

Your key purpose will be to manage the day-to-day running of BWC’s Finance function, to apply the Charity’s finance and accounting policies and procedures effectively, to produce management reports in line with BWC’s reporting framework, to support the Head of Finance and IT in the preparation of the quarterly Finance & Investment Committee reports and to prepare the annual statutory financial statements in accordance with UK GAAP and Charity SORP.

About You

This role requires experience and knowledge in applying Accounting Principles; a knowledge of charity SORP and charity statutory accounting; solid experience of the audit and preparation of annual financial accounts; and a qualification in either ACCA, ACA or CIMA, with experience preparing management, statutory and investment accounts. 

In order to succeed you will have a sound working knowledge of Sage 50 Accounts and Microsoft Excel; strong attention to detail, producing work with a high level of accuracy; excellent written and oral communication skills and an ability to use information effectively and apply sound judgement in order to make decisions.  You will be adaptable and organised in prioritising workloads; work effectively to deadlines with minimum supervision and demonstrate integrity, understanding the care needed with sensitive information.

What we Offer

In return you will receive a competitive salary and the opportunity to participate in a discretionary performance related bonus up to a maximum of 15% of salary along with a range of benefits, which include:

• 30 days holiday plus statutory bank holidays
• 10% employer contribution to BWC’s pension scheme
• Group Life Cover (three times annual salary)
• Season Ticket Loan (upon successful completion of probation)
• Employee Assistance Programme

To apply please review the attached applicant pack, which includes the job description and person specification, and then submit your CV and a supporting statement, outlining how your experience meets the criteria set out in the person specification.

Closing Date: 9am on 18th November 2019

FTC for up to 6 months. Both part-time and full-time considered.

Unseen is a UK charity with its headquarters in Bristol. We focus on three main areas as we work towards a world without slavery:

Supporting survivors and potential victims of slavery by providing access to a range of specialist services, enabling them to safely recover and develop resilient independent lives;

Equipping stakeholders by providing training, advice and resources to facilitate the identification and support of potential victims of slavery; and
Influencing systemic changes by using our experience and research to impact and inspire transformation across legislation, policy and society.

We are recruiting a new member of our Senior Leadership Team to take on the role of Finance Director on an interim basis. The candidate will have held a previous role as a charity Finance Director. Professional accountancy qualifications (CIMA, ACMA, ACA, ACCA) are essential.

This role will also be responsible for providing the CEO, colleagues on Senior Leadership Team (SLT) and Trustee Board with timely and relevant information to inform decision-making, measure performance and facilitate delivery of the strategic goals of the organisation. As a senior leader, this individual would also be expected to advise the board on strategy and to agree strategic operational plans with the CEO & SLT colleagues.

The ideal candidate will possess both accounting and commercial experience as well as experience of operational oversight and will have a ‘how can I help’ attitude, a problem solver with energy to always help.

The candidate must meet the requirements for a commercially astute, articulate, operationally and technically strong, insightful and influential leader with the ability to operate effectively at both strategic and operational levels.

Please refer to the job description for more details.

Deadline for applications is Monday 18th November at 17:00.

Interviews will be held in the week commencing Monday 25th November.

Are you the Executive Director of the Roddick Foundation?

Are you passionate about issues such as social, labour and environmental justice? 

Are you courageous and keen to support and work with us on our programme of what Anita Roddick called “difficult philanthropy”? 

Do you have experience of grant-making and leadership, and are you ready for an exciting and rewarding challenge? 

If so, then you might well be the right person to join the Roddick Foundation at this key point in our lifespan. 

About the Roddick Foundation

The Roddick Foundation is dedicated to supporting, empowering and celebrating those who make the world a better place. Our mandate is simple: to be courageous in our decisions as to who we support. We make grants to organisations and campaigns that effect social change.

The Roddick Foundation was established by Gordon and Anita Roddick, founders of The Body Shop, and is overseen by the Roddick family. In our two-plus decades of work, we have set ourselves apart from traditional charitable giving by focusing on people and organisations that take unconventional approaches to advancing justice and empowering communities. We push the boundaries of grant-making when necessary.

Why now?

Social and political upheaval around the world … the grave prognoses given the global environment … we urgently need connected holistic solutions, now more than ever. There is a palpable urgency in our commitment to find and support the critical work being done at the grassroots. 

Opportunities for the Executive Director to help us do this include:

• Working with strategically to map our way forward and taking ownership of our grant making processes, management and governance.
• Working strategically with Trustees and grantees to effect influence with policymakers, other funders, the media, and beyond.
• Collaborating with grantees.
• Refining our place-based giving in West Sussex.
• Working with us to further our commitment to the women’s movement.

About you

The Executive Director may come from any of a wide array of relevant backgrounds. You should be ready to take on a demanding but rewarding leadership role within a collaborative and collegiate group. Whatever your background, we are excited to hear from you, especially if you, amongst other things:

• Have knowledge and experience of the grant making world and a relevant management and leadership background.
• Are open-minded, even-handed, and emotionally empathetic — an active listener and team player, with a sense of humour, courage, enthusiasm and integrity. 
• Are keen and able to do some moving and shaking with grantees and are able to see potential in the quirkiest ideas that come from grassroots groups. 

We are looking for a dynamic and enthusiastic leader whom is passionate about clinical excellence and best practice. As the ideal candidate you will have substantial experience as a director leading a health care organisation along with experience of driving a people focused culture whilst leading on transformation and change.

Tŷ Hafan is celebrating 20 years of providing high quality holistic care to life-limited children, young people and their families. The charity is now looking ahead to the next 20 years, and creating a hospice service fit for the future needs of children in Wales.

The current Director of Care is retiring after five years at the Charity, having played a key part in developing new services in the hospice whilst growing occupancy and developing the vision for the next 5 years. The next phase of the strategy is to turn the vision into reality. Working with a dynamic Executive team the next Director of Care will be engaged on a fixed term contract, whilst the care model is being reviewed, to continue the momentum of transformation to meet the future needs of ever more complex life limited children and their families.

The successful candidate will play a leading role in ensuring the continued delivery of safe, high quality innovative care. The Board of Trustees and Executive Management team take pride in the highest standards of governance and accountability. Continual improvement in risk management and quality impact evaluated services to ensure equitable and sustainable delivery, built around the children and their families, is the cornerstone of the direction of the charity. The ability to lead on family and staff engagement and to collaborate with leaders in healthcare, local government and Welsh Government, in order to develop a Wales-wide model of paediatric palliative care, is fundamental to the role.

The new director will continue the progress of the past five years, complete the clinical oversight of the implementation of electronic clinical records management, deliver the clinical management of the refurbishment, develop the quality and risk framework for the next five years, and support with the review of the care model in line with the developments within the hospice and paediatric palliative care sectors.

In return you will receive a competitive salary and benefits, along with the opportunity to make a real difference to life-limited children, young people and their families in Wales.

Please see our website for the candidates briefing pack and for further information. 

We are looking for a Personal and Administrative Assistant to support the work of SEA’s Director and also our Operations Manager.