Call centre team leader jobs in Bristol

• Location: Bath & Keynsham (BA2 & BS31)
• Salary: £37,151.00                                            
• Hours per week: Full time (37.5 hours) & participation in an on-call rota
• Training Provided: Opportunity to complete NVQ/QCF Diploma Level 5

Requirements 

• Leadership & Management Qualification: You hold, are working towards, or are prepared to complete a recognised Leadership and Management qualification.
• Experience: You have experience managing teams and have experience working with adults with learning disabilities and autism.
• Communication: You are adept at using a variety of communication aids and developing robust support plans.
• Compliance: Experience working with several compliance IT platforms is desirable.
• Driving: You must be a driver with access to your own vehicle

Are you an experienced manager ready to make a real difference? We are seeking a skilled and confident leader to join our two supported living locations in Keynsham and Bath, supporting adults with learning disabilities to live their lives their way. Our services are CQC regulated and focused on person-centred approaches.

About the Role

As Supported Living Manager, you will play a crucial role in ensuring we continue our goal of making a difference every day. You will work closely with an Operations Manager, external practitioners, and the local authority to meet compliance requirements and deliver consistent, high-quality support.

You will be responsible for:

• Inspiring and leading your teams to deliver consistent, person-centred support and supporting staff to gain confidence in their roles.
• Ensuring robust support plans are in place and using a variety of communication aids to support adults who may not communicate using words.
• Supporting staff training and development by ensuring all staff are supported to complete and embed training effectively.
• Maintaining compliance by ensuring rotas are compliant, routines and structures are maintained to promote independence, and by managing compliance with CQC and other regulatory requirements.
• Working flexibly, including participation in the out-of-hours on-call rota, which may involve travelling to locations within your division.

Why Join Us?

What we do matters. The adults we support have so much potential and, with the right support, can achieve great things. We are looking for a manager who can inspire, lead, achieve, and make a real difference to the people we support and their teams. If you are passionate about person-centered care and ready to take the next step in your management career, we would love to hear from you!

What Benefits Will I Have?

We offer a range of benefits that you can mix and match to suit your needs, including:

• Stream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more.
• Blue Light Card: We reimburse your membership for discounts in shops and restaurants.
• Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more.
• Buy and Sell Annual Leave: Transfer windows open twice a year.
• Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes.

Ready to Lead and Inspire?

If you’re looking for a role where you can truly make an impact, inspire your team, and help individuals realise their potential, we’d love to hear from you. Join us and become a driving force in empowering people to live fulfilling, independent lives on their own terms.

Apply today and start making a difference!

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check.

Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible and we will make an offer immediately if we find the right candidate.

Operation Christmas Child UK (OCC) has implemented a strategic volunteer ministry, investing in teams of volunteers who will multiply themselves and hugely extend the reach of OCC’s mission.

OCC is the world’s largest shoebox appeal where Samaritan’s Purse, together with local churches here and overseas, distributes from the UK 1/4 million gift-filled shoeboxes annually to children in need overseas and in so doing demonstrates God’s love in a tangible way while sharing the Good News of Jesus Christ.

A resourceful and energetic Regional Manager is needed to recruit, select, equip, and lead teams of volunteers throughout the greater West Midlands area and Wales. You will be passionate about developing others towards highly effective ministry, teamwork and increased personal competency. You will also directly engage churches to participate in OCC in areas not yet covered by Connect volunteers.

You will be confident to take initiative with people and projects and also have good administrative and organisational skills. You will also enjoy envisioning the numerous volunteers who participate in the OCC shoebox appeal each year.

You will enthusiastically support the Christian purposes of OCC and Samaritan’s Purse and be committed to the value of well-equipped volunteers and to developing them further. Candidates will have proven people and project management and administrative experience in the workplace and be educated to A levels or ideally Degree level.

This role is based in region and so prospective candidates should currently live in the region and provide their own transport for which defined expenses will be paid.

Occupational Requirement:

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos. 

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time Director of People to help provide strategic people leadership to our growing team of staff and volunteers.

In this pivotal leadership role, you will shape and deliver our People and Culture strategy, ensuring an inclusive, values‑driven and high‑performing environment for our people. You will lead organisation‑wide strategic workforce planning, oversee the full employee lifecycle, and champion initiatives that strengthen engagement, wellbeing and belonging. As a core member of the Senior Leadership Team, you will advise on all workforce matters, drive leadership development, and support our managers to build capability and confidence. You will ensure our HR, volunteering and people operations run smoothly and efficiently, modernising processes and maintaining compliance with employment law, safeguarding requirements and best practice. You will also provide strategic oversight of EDIB work, reward and recognition frameworks, and organisational risk, while leading a dedicated team covering HR, learning and development, and volunteering.

The role requires excellent communication and organisational skills, strong knowledge of employment law, the ability to coach and influence senior leaders, and the capacity to work autonomously while managing multiple priorities effectively. You must be IT literate, with a good working knowledge of the commonly used Microsoft business tools, and be able to work independently. The role calls for a hands-on, collaborative, people‑centred leader with strong emotional intelligence, an inclusive and values‑driven mindset, and the ability to think strategically while remaining performance‑focused and learner‑centred.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but may require occasional travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.

Interviews, which will be held online, will take place on 31st March and 1st April 2026

Title: Active Recovery Lead 

Employer:  The Southmead Project 

Accountable to: Head of Active Recovery

Place of Work: The Southmead Project, Southmead, Bristol. BS10 6AS

Hours: 4 days per week

Contract: Permanent

Salary: £32,216.00 p/a pro rata 

The Southmead Project:

The Southmead Project is an equal opportunities employer providing free counselling and support for survivors of abuse and addiction across Bristol and surrounding areas. We welcome adults aged 18 and above of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We respect and cherish the differences between people and affirm every person as an individual. Our recruitment is done in line with safer recruitment practices. 

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage every staff member to have a supported, well-rounded and enriched working experience:

• Paid supervision for 1.5 hours per month, with an external clinical supervisor 

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice 

• Optional private counselling for up to twelve sessions per year with an external counsellor of that person’s choice

• Employer pension contribution of 5%

The Active Recovery Project gives adult survivors of abuse the opportunity to take part in community-based activities. Members of Active Recovery can participate in a variety of group activities with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation. The activities are based on ideas from our members and include water-based activities (such as rowing, canoeing, sailing and kayaking), surfing, trips to community spaces and creative sessions (such as arts and crafts). Activities take place every week. Each activity will last approximately 2.5 hours each. Members can attend the group sessions for up to 18 months. 

Job Purpose: 

We are looking for a warm and passionate leader to come and join the Active Recovery Service.

As an Active Recovery Lead, their job will be to develop and deliver the Active Recovery Project in Bristol and in Somerset. Using a trauma-informed approach, the Active Recovery Lead will create and provide a safe and supportive space for clients from The Sexual Violence Alliance organisations (The Southmead Project, SARSAS, Womankind and the Bridge Sarc) to participate in a variety of group activities, with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation. 

Principal Tasks:

1. Run two Active Recovery groups a week, with , with the help of the Practitioner.

2. Provide initial trauma-informed assessment phone calls and/or meetings with potential members as part of the registration process for Active Recovery. This includes assessing need, risk and suitability for the service using a trauma-informed approach. 

3. Create safety plans and tailor activity sessions where appropriate after building relationships with members following the initial phone calls.

4. Plan trauma-informed sessions for members, including producing risk assessments for each activity, visiting activity locations and delivering relevant trauma training to activity providers. 

5. Oversee and lead on setting up, delivering and debriefing about activity sessions with members, volunteers and staff. Ensuring members are clear on each session's ground rules and safeguarding processes, using the Member’s Agreement.

6. Provide trauma-informed face-to-face support to members at sessions who may become overwhelmed or require help dealing with flashbacks and dissociation.

7. To support volunteers and staff with safeguarding queries and ensure safeguarding procedures are followed. To be the safeguarding lead at activity sessions, escalating any onward safeguarding referrals and queries to the Southmead Project Designated Safeguarding Lead.

8. Participate in and support the recruitment and induction training of volunteers.

9. Support and line manage a team of volunteers.

10. Develop and maintain an Active Recovery community through email, phone calls, texts and in person.

11. Develop and drive forward the project’s aim to have the members’ voices at the heart of the project.

12. Collaborate with developing outcome processes in line with the Southmead Project and its funders’ requirements.

13. Analyse data and feedback collected through outcomes processes to adapt and constantly improve the planning and delivery of the project sessions.

14. Contribute content for reports as required. 

15. Build and maintain positive relationships with partnership organisations for the project.

16. Manage the day to day budget for the project sessions, keeping accurate records to report to the Head of Active Recovery and planning how the budget will be spent across sessions, within guidelines provided by the Head of Active Recovery.

17. Record data accurately and in a timely manner on Oasis.

18. Produce social media and website posts about the project, including producing and editing videos.

19. Attend monthly one-to-one line management meetings with the Head of Active Recovery. 

20. To attend monthly one-to-one clinical supervision with a Supervisor who is approved by the Southmead Project. Supervision is a requirement of this charity as an organisational member of the British Association of Counselling and Psychotherapy. 

21. To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

22. Follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Staff Handbook.

23. All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL

• Full drivers licence and access to own transport.

• Professional qualification, such as a Diploma or degree in Counselling or in other relevant fields of work, such as; social work, psychology, mental health, education, support work or similar: or extensive experience in any of these fields.

• A sound understanding of the issues affecting members who have experienced trauma and abuse.

• Experience in managing projects. 

• Excellent administration and organisational skills, including experience of managing sensitive personal information.

• Experience of and confidence in using multiple computer and case management systems. 

• At least 2 years’ experience of delivering groups in the community, preferably activity based.

• At least 1 year’s experience of providing face-to-face support for survivors of abuse. 

• The ability to arrange group activities and liaise with other local organisations to help plan them. 

• The ability to plan sessions in detail to ensure that they are trauma-informed and having the experience and confidence to ‘hold’ groups when things do not go to plan.

• The ability to work flexibly within a team and support those within it. 

• Experience in managing volunteers. 

• Knowledge and awareness of how particular activities and social situations could improve people’s self-esteem, self-confidence, build friendships and reduce their isolation. 

• A sound understanding of safeguarding and experience of supporting others to act in accordance with safeguarding policies and within the best interests of the Active Recovery member or those at risk.

• Experience in managing a long-term budget.

• Knowledge of survivors’ voice work.

• To be able to attend monthly one-to-one line management meetings and monthly clinical supervision.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

DESIRABLE:

• Experience of building and maintaining positive partnerships in the community.

• Experience of running a community based project. 

• Experience of setting up processes for survivors’ voice work.

• Knowledge of making content for social media, including video recording and editing skills.

• Experience managing recruitment and training.

• Experience in chairing meetings and the ability to plan and review activities with a team.

• Experience designing outcomes processes and collecting outcomes data.

• Experience in writing reports, preferably funding reports in the charity sector.

 Please note that there must be at least 12 months between receiving support from the Southmead Project as a client/member and starting this role.

Support Coordinator

We’re looking for an enthusiastic and motivated individual to join the Haringey Team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11352 Stroke Support Coordinator

Location: Home-based, Haringey. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: This is a Maternity Cover role for 12 months, until 26 April 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 March 2026

First Interview (online): Friday 3 April, via Microsoft Teams.

Second Interview (face to face): Thursday 9 April, London EC1V 2PR

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with the retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

• Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About the role

UnLtd is a vibrant, ambitious organisation at the heart of the UK’s social enterprise sector. As a key stakeholder and leading funder and supporter of social entrepreneurs, we continuously learn and adapt to better meet their needs and maximise their impact.

We are seeking an Events Manager to lead UnLtd’s event portfolio while our current Events Manager is on maternity leave. This person will be responsible for leading, coordinating and delivering the event plan in line with the organisational strategy. We are looking for a confident event specialist who will be able to support our frontline team to deliver a schedule of events for social entrepreneurs and UnLtd’s wider network.

You will be flexible in your approach and confident managing the whole process from planning through to delivery and event evaluation. The role is primarily hands-on and often involves working as part of, and at times leading, a cross-functional team. This role will suit you if you are patient and keep calm when things don’t go to plan, or when you don’t have all the answers you need. You’ll fall back on your meticulous organisation skills to ensure that UnLtd events are produced efficiently, fulfil their purpose, and are executed to the highest level.

This role may include some travel within the UK and evening work; however, we operate a TOIL system.

We’re recruiting an experienced, creative and hands-on communications specialist to work with Platform Places and Footwork over the next 10 months – to develop our bold narratives and inspiring content that help drive locally-led neighbourhood transformation.

• Target start date: 11th May 2026 
• Time input: 3 days per week (0.6 full-time equivalent), with flexibility for up to 4 days per week in certain busy periods, by mutual agreement
• Remuneration: £55,000-£61,500 per year (pro rata) depending on experience
• Flexible working: Work hours can be flexible as long as role objectives are met
• Location: Hybrid, remote or in-person (option to work from our London office). Monthly in-person team days in London, plus occasional trips to partners in Newcastle, Sheffield, Liverpool, Bristol and London and learning gatherings (expenses covered). 
• Contract type: PAYE employment contract. 10 months fixed term.
• Eligibility: Applicants must have the legal right to work in the UK.

About us

In 2025, Platform Places integrated with Footwork Trust, becoming what we call ‘civic partners’. Together we facilitate locally-led neighbourhood transformation – so people have the power to live affordably, sustainably and together. 

About Platform Places

Platform Places is a national cross-sector collaboration and not-for-profit social enterprise with a mission to unlock town centre buildings for amazing ideas that help us live affordably, sustainably and together. We convene councils, community leaders and asset owners around the country to build powerful partnerships, to unlock buildings for local benefit. We support these Partnerships with access to funding, technical expertise and networks.

Our deeper intention is to localise and democratise who owns, controls and transforms town centre and neighbourhood buildings, so that communities can:

• design spaces to meet local needs – whether affordable space for arts, music, healthcare, local food, housing, nature connection, reuse & repair, childcare etc
• retain and reinvest the wealth generated by these buildings.

We’re inspired by pioneers like Hastings Commons, Stour Trust, SAFE Regen, Civic Square, Nudge Community Builders, Makespace Oxford and other members of the Mycelial Network.

About Footwork Trust 

Footwork (UK charity Footwork Trust) supports local people to transform their neighbourhoods for the better and builds alliances to make this possible.

Since 2022, Footwork’s ‘People and Place’ programme has supported over 50 community innovators to turn their bold ideas into lasting positive change, in response to a local social or environmental challenge. Often reviving land and buildings for community use, they are part of a growing force for fairer, locally-led regeneration, making the places they call home more resilient and equitable. 

Through national and local events, Footwork creates spaces for peer support and shared learning, showcases inspiring examples, and convenes built environment practitioners to enable true collaboration with community partners. 

Together, Footwork and Platform Places co-facilitate the Mycelial Network for Community Asset Developers.

About the Local Property Partnerships pilot, 2024-2027

Thanks to National Lottery players, Platform Places and partners have received almost £2.5 million over three years from The National Lottery Community Fund, the largest community funder in the UK. The funding is being used to enable communities to come together and secure long-term spaces for the activities and services that they need the most.

This fund and programme resources local leaders in neighbourhoods in Newcastle, Sheffield, Liverpool City Region, Bristol and London – working towards shifting multiple buildings into long-term local ownership. We’re also supported by our national partner organisations Architectural Heritage Fund, Power to Change and Social Investment Business. Our intention is that this work will lay the groundwork for a larger follow-on funding programme, which catalyses England-wide adoption of this approach.

The role

We’re looking for an experienced, creative and hands-on communications specialist to join our small team and network of local and national partners.

The Communications Lead will focus on our key programmes, with the below time distribution. The challenge and opportunity is to hit the ground running and drive communications across our key channels – to help attract allies, funding and support, and inspire replication of these approaches in neighbourhoods around England.

2 days per week, ‘Local Property Partnerships’: 

• You’ll lead on promoting, and sharing learnings from, Platform Places’ exciting pilot programme (funded by National Lottery Community Fund) – which is localising and democratising who owns, controls and transforms town centre buildings in five neighbourhoods across England. 

0.75 days per week, ‘People and Place’: 

• You’ll promote, and share learnings from, Footwork Trust’s ‘People and Place’ programme – which supports community innovators to turn their bold ideas into lasting positive change for their place. 

0.25 days per week, Wider movement building: 

• You’ll work on ad hoc broader communications opportunities that support our mission and the programmes – for example, creating a content piece with local or national partners from our wider network, or pitching a media story that cuts across all our programmes.

This involves the following areas of responsibility: 

1. Build on our working communications strategy
2. Work with co-directors to develop our bold, inspiring core messaging, and update our boilerplate narratives
3. Manage digital channels for Platform Places and Footwork: a) plan and create regular social media content; b) write newsletters (approx. quarterly); c) upload and edit website content, on Squarespace (drag-and-drop editor) and occasionally Wix (guidance available).
4. Strategic media relations: build journalist relationships and pitch stories (local or national), op-eds and comments
5. Work with local and national partners to share inspiring and compelling stories
6. Develop practical how-tos and templates, together with partners (you'll have support initiating partner relationships)
7. Provide comms guidance to local programme partners
8. Support co-directors and partners with speaking engagements and event opportunities

You’ll start from a strong foundation of communications activities, along with our established tone, visual identity and branded templates – with lots of freedom for new ideas. 

About you

• You’re as comfortable with creative storytelling as you are with practical resources
• You’re a campaigner for systems change – experienced in attracting allies and creating communications for diverse audiences
• You make it sing – you turn dense or complicated materials into clear and effective narratives to shift opinion and action
• You’re a collaborator – you can effectively hold relationships with local and national partners to plan and deliver coordinated communications 
• You can ‘wear all the hats’: you get stuck in on strategy and roll up your sleeves on delivery; you know when to pitch to media and when the tactic is digital; you can knock up great copy or quick Canva graphics without aiming for perfection
• You’re efficient and resourceful, comfortable leading on comms in a small (and collaborative) team, and know how to make things happen on a small budget (and when to seek external specialists)
• You’re passionate about community-led places and social and environmental justice – and you’re knowledgeable about at least one of: high streets, property, retrofit, community business, heritage buildings, cultural venues, town planning, neighbourhood governance

We know you likely have a particular comms specialism, with more strengths and experience in some areas than others. We’d love to hear about this, and about your approach to getting stuck into the rest. 

Our team & culture 

You’ll be joining our small, agile team of six people across Platform Places and Footwork. We meet in-person on a monthly basis to have lunch together and plan ahead, and have weekly online huddles to check-in and discuss priorities.

We work flexibly around our needs, whether a caring responsibility or otherwise.

Our culture is driven by our values: generous sharing, diverse perspectives, active listening and curiosity, staying networked and joy.

Shape public policy. Safeguard professional standards. Lead a profession towards the statutory recognition it deserves.

Not every Chief Executive role involves influencing government, protecting professional standards and occasionally resolving a registrant query before the end of the day.

After seven years, Mike Orlov is retiring as Chief Executive and Registrar of the National Register of Public Service Interpreters. The Board is now seeking a successor who can continue strengthening the organisation and raising the profile and importance of professional interpreters working across public services.

NRPSI is the independent voluntary regulator and national register for public service interpreters in the United Kingdom. It sets professional standards, upholds accountability and provides assurance to public sector organisations, including the Ministry of Justice, the Metropolitan Police and NHS bodies, in settings where interpreters are relied upon in critical situations.

In these environments, clear communication is essential. When it fails, the consequences can affect legal outcomes, safeguarding decisions and, in some situations, lives.

The organisation is entering an important moment in its development. The House of Lords Public Services Committee’s 2025 report on interpreting services in the courts has brought renewed national attention to the role that professional interpreters play across justice, policing and healthcare. At the same time, NRPSI continues to advance the longer-term ambition of statutory regulation and protection of title for Registered Public Service Interpreters.

As Victor Olowe, Chair of NRPSI, puts it: “This is an important moment for NRPSI and for the wider profession, particularly following the House of Lords 2025 report and the government’s commitment to address some of its key recommendations.”

As Chief Executive and Registrar, you’ll engage with senior stakeholders across government and public services while leading a specialist, long-standing team responsible for the day-to-day operation of the Register and the standards that underpin it.

Drawing on your experience, you’ll help shape the organisation’s next stage of development and strengthen the role NRPSI plays in safeguarding the public through professional interpreting standards.

The Role

Stepping into this role, you’ll be accountable to the Board for the governance, strategic direction and operational leadership of the organisation.

This is a hands-on leadership role, working closely with the Chair and Board to shape the organisation’s strategy and priorities, while ensuring the Register continues to operate with credibility, integrity and independence.

You’ll have direct responsibility for the integrity of the Register itself. This includes oversight of registration, renewals, complaints and disciplinary processes, as well as responsibility for ensuring the organisation’s Code of Professional Conduct and regulatory framework remain robust and fit for purpose.

With your experience, moving between strategic and operational ground will come naturally to you. One week you may be engaging with senior civil servants or government departments about the importance of professional interpreting standards. The next you may be reviewing operational processes, supporting your team in the delivery of the Register’s core functions or ensuring the organisation’s financial position remains sustainable.

Your team works mainly remotely and are all long-standing, dedicated and experienced, responsible for the day-to-day operation of the Register. Working in a remote-first environment, continuing a culture of collaboration, accountability and professional development while ensuring the organisation continues to deliver high standards of service is high on the list of priorities.

Externally, you’ll act as the senior voice of NRPSI. What does this mean in reality? Engaging with stakeholders across justice, policing, healthcare and central government, representing the organisation’s perspective clearly and authoritatively. This could include contributing to sector discussions, building relationships with policymakers and making the case for why professional interpreting standards matter to public safety and effective public services, or posting on LinkedIn and social channels, giving updates or hosting town halls for registrants.

The role also sees you supporting the organisation’s longer-term ambition of achieving statutory regulation and protection of title for Registered Public Service Interpreters, a goal that will genuinely benefit from the right leader’s credibility and persistence.

Financial sustainability also sits within your remit. NRPSI is funded through registration fees paid by interpreters, and you’ll oversee the organisation’s finances while ensuring resources are used effectively to deliver its strategic priorities. Alongside this, you’ll maintain oversight of operational systems and processes, identifying opportunities to improve resilience, efficiency and the effective use of digital tools.

The Person

This is a role that calls for someone who has operated at senior or director level within a charity, not-for-profit organisation, professional body, regulatory organisation, membership association or comparable public service environment.

Someone who understands the responsibilities that come with leading an organisation whose work centres on professional standards, governance and public protection, and who brings the credibility, judgement and experience required to engage effectively with a diverse group of stakeholders including government departments, public sector organisations, registrants and sector partners.

A collaborative, trust-based leadership style will be just as important: someone equally comfortable exercising independent judgement as they are balancing strategic thinking with practical delivery in a specialist organisation where both are needed in equal measure.

You’ll bring most of the following:

• Senior leadership experience at director level or above within a charity, professional body, membership organisation, regulatory body or public service environment
• Experience influencing government policy or engaging with commissioners of public spending
• Experience developing or improving regulatory, registration or accreditation processes
• The ability to represent an organisation clearly and confidently in public, including engaging with senior civil servants, sector stakeholders and the media
• Financial literacy and experience overseeing organisational budgets and sustainability
• Experience developing and delivering strategy and operational plans
• Confidence using digital systems, data and communication platforms to support organisational priorities
• Understanding of, or experience in, a registrar or equivalent function within a professional, regulatory or standards body, including accountability for the integrity of registration processes and criteria

Desirable

• Familiarity with public affairs, policy engagement or advocacy work would be advantageous, as would exposure to justice, policing, healthcare or public service environments.
• Experience navigating politically sensitive or contested professional environments, including managing public criticism, would also be beneficial.
• A second language would be welcomed.
• Above all, you’ll share a commitment to the public interest and the role professional interpreting plays in ensuring fair access to justice and public services.

A full candidate pack providing further information about the organisation accompanies this ad.

Key Information

NRPSI is working with Michelle Paoloni, Director at House Recruitment, on this appointment.

To apply, please submit a current CV and a supporting statement of no more than two pages outlining your relevant experience, where you saw the role advertised and what has prompted you to apply.

• Applications close at 5pm on Friday 10 April 2026.
• Discovery conversations with House Recruitment will take place on a rolling basis.
• Final interviews will be held in person in London on Wednesday 29 April 2026.

Equality, Diversity and Inclusion

NRPSI is committed to promoting equality, diversity and inclusion. We welcome applications from individuals from all backgrounds and are committed to ensuring a fair and inclusive recruitment process.

About Us 

The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.

We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice. 

Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.

Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation. 

Resource Mobilisation Team 

The Resource Mobilisation team at the Good Ancestor Movement helps liberate and steward financial flows in service of justice, reparation, and systemic change. The team works with wealth holders, funders, and movement partners to design values-aligned redistribution strategies, manage pooled funding vehicles, and co-create tools and practices that shift the culture of wealth. Our work includes grant and investment operations, grantee relationship support, community learning, and strategic resourcing design rooted in equity and care.

About Your Role

As a Resource Mobilisation Lead you will join our Resource Mobilisation team at Good Ancestor Movement in an exciting time for our organisation’s growth. You will be working closely with Kiki Mager, Director of Resource Mobilisation, although you will be working alongside our entire team and contribute to the organisation’s bold aims and ambitions within your role. 

After having run 5 cohorts of our political education journey Reimagining Wealth, we launched a trial community of practice for wealth holders collectivising them around a pledge to redistribute. This community of practice is called Catalytic Collective and includes a pooled resourcing vehicle, the Roots Fund, to which members commit funds which are then being redistributed through a participatory governance model, the Accountability Circle, led by movement leaders. We have just completed our first pilot year of this resourcing vehicle including the release of our first round of 3-year funding commitments. To ensure the ongoing feasibility of this vehicle we are looking for a passionate new team member to tend to the ongoing development and scaling of this work.

The Catalytic Collective, Accountability Circle and Roots Fund formed in response to findings of a research and report that we commissioned with Decolonising Economics into Resourcing the Solidarity Economy. This report is the bedrock for our emergent resourcing vehicle and wider organising of wealth holders around wealth redistribution and stewardship practices centred in collective liberation. It also informs our educational programmes, our consultancy offerings and Transformative Investment Practice development.

As our Resource Mobilisation Lead, you will primarily support the management and ongoing development of our resourcing vehicle with Catalytic Collective (CC), the Accountability Circle (AC), the Solidarity Partners (SP) receiving funds and our wider wealthholder community. Your roles here will include: 

• Liaison with our fiscal host Social Change Nest and ensuring processes and grantees (‘Solidarity Partners’) experiences are in alignment with our mission and intentions. 

• Relationship management and primary contact for Solidarity Partners 

• Leading the development and/or fine tuning of a grant management system (GMS) to improve oversight and streamline processes together with one of our movement partners and manage the GMS once implemented, particularly as the number of grants mobilised will increase.

• Supporting the AC with admin related tasks like the scheduling of meetings, direction on discussion points and the refinement of their own governance. 

• Administering CC agreements and resourcing commitments including confirming & signing funding agreements with CC members, sending out reminders about funding cycle renewal and exploring approaches to open up the resourcing pool for wider funders to contribute as a one-off without being a CC member.

• Notice, reflect on and feed into ongoing learning and development around the processes and systems in place and what might we need to consider to further improve these in alignment with our vision and mission. 

• Manage the process of mobilising resources from our wider wealth holder community and others to commit boldly.

• Support with story telling proposition and narrative pieces to support building momentum around the resourcing vehicle 

Alongside this workstream, you will also: 

• Steward our Capital Campaigns process to support ad hoc relational and strategic resource mobilisation opportunities meeting needs of aligned organisations in the new and regenerative economy space. 

• Contribute to ideation and creation of tools and practices that further activate and guide wealth holders and wealth advisors in their journeys towards just transition aligned redistribution and stewardship practices. 

About You

• You will care deeply about justice and the transition to a fairer economic system.

• Through your lived, academic and/or work experience you will deeply connect with the problems of the current system;

• You feel excited about contributing towards building life-affirming infrastructure for a young but growing social purpose organisation;

• You have the capacity to engage in self-reflection and a commitment to doing the work of embodying anti-oppressive practice;

• You can see yourself being comfortable communicating in a thoughtful and empathetic manner with a range of stakeholders across our community including: Movements, community groups and grassroots organisations; New Economy movement partners, wealth holders and wealth advisors; 

• You will not be tied to how things have always been done and will be excited to explore new and emerging concepts with a curious and open growth mindset.

• You have experience of (or are excited about) collaborating with or working in small emerging teams with ambitious goals and much experimentation;

• You are able to work independently to tight deadlines while working closely with colleagues, proactively communicating your needs and any changes to agreed timelines;

• You have experience of (developing and) administering funding or resourcing processes, are committed to critically reflecting on existing practices and you bring creativity and courage to implement change;

• You ideally have experience of managing CRM tools, digital community platforms such as Notion, Basecamp or Teachable, and developing and executing communications strategies;

We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth. 

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Renfrewshire and West Dunbartonshire continues to thrive, which includes securing charitable donations from supporting partners. You will work closely with our Programme & Partnerships Manager for Glasgow, in support of our work growing there.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Programme & Partnership Managers lead the delivery of our programme locally. In this role, you’ll grow, develop, and maintain the employer and education partnerships that make the Career Ready programme work — including our Local Advisory Boards, Local Authorities, school coordinators, the Developing the Young Workforce Regional Group, and the employers and volunteers who provide mentoring with the accompanying paid internship, deliver engaging masterclasses, and support events.

Once you’re confident in what, why, when, and how of our work, you will:
1. Lead, grow, and strengthen the Career Ready partnerships in Renfrewshire & West
Dunbartonshire.

You’ll ensure an excellent programme experience for all stakeholders and secure employer engagement for approximately 60+ students each year (with growth expected) who take part in our 18-month programme. This includes ensuring
sufficient mentors with the accompanying paid internship, high-quality masterclasses and purposeful events.

2. Support programme delivery, stakeholder engagement and the generation of new programme and funding partnerships across Renfrewshire & West Dunbartonshire. 

You’ll work closely with the Career Ready Glasgow & West Areas Local Advisory Board, the Programme & Partnerships Manager for Glasgow, the Head of Programme & Operations, the Scotland Partnerships Manager, Partnerships Lead, and your fellow Programme & Partnerships Managers — all committed to delivering quality, impact, and sustainability. You’ll also collaborate with the Scotland Operations Team to
ensure accurate data, strong processes, and effective management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £36,000 - £39,870 DOE (pro rata for part time)
• A working from home allowance of £300 pa is provided (pro rata for part time)
• Annual leave: 27 days holiday plus bank/public holidays. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 5 pm, Monday 16 March 2026 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 30 March 2026