Call centre team leader jobs in Bristol

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time Director of People to help provide strategic people leadership to our growing team of staff and volunteers.

In this pivotal leadership role, you will shape and deliver our People and Culture strategy, ensuring an inclusive, values‑driven and high‑performing environment for our people. You will lead organisation‑wide strategic workforce planning, oversee the full employee lifecycle, and champion initiatives that strengthen engagement, wellbeing and belonging. As a core member of the Senior Leadership Team, you will advise on all workforce matters, drive leadership development, and support our managers to build capability and confidence. You will ensure our HR, volunteering and people operations run smoothly and efficiently, modernising processes and maintaining compliance with employment law, safeguarding requirements and best practice. You will also provide strategic oversight of EDIB work, reward and recognition frameworks, and organisational risk, while leading a dedicated team covering HR, learning and development, and volunteering.

The role requires excellent communication and organisational skills, strong knowledge of employment law, the ability to coach and influence senior leaders, and the capacity to work autonomously while managing multiple priorities effectively. You must be IT literate, with a good working knowledge of the commonly used Microsoft business tools, and be able to work independently. The role calls for a hands-on, collaborative, people‑centred leader with strong emotional intelligence, an inclusive and values‑driven mindset, and the ability to think strategically while remaining performance‑focused and learner‑centred.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but may require occasional travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.

Interviews, which will be held online, will take place on 31st March and 1st April 2026

Lead the future of youth opportunity in Bristol.
Drive income, build partnerships, and change young lives every day.

Young Bristol is looking for an ambitious and passionate Head of Fundraising & Communications to play a pivotal role in shaping the future of our charity and the thousands of young people we support.

This is more than a fundraising role. It’s a unique opportunity to take ownership of income generation at one of Bristol’s leading youth charities, working at a time of exciting growth as we approach our 100-year anniversary. You’ll lead our fundraising strategy, grow a diverse income portfolio, and build meaningful partnerships that directly enable young people to thrive.

Working closely with our Chief Executive, Senior Leadership Team and Trustees, you will drive sustainable income across trusts, corporates, major donors and events, while also leading communications that bring our impact to life. From powerful storytelling to strategic relationship-building, your work will ensure more young people have access to safe spaces, trusted adults, inspiring activities, and life-changing opportunities.

We’re looking for someone who combines strategic thinking with a hands-on approach — a confident communicator, relationship builder and leader who is motivated by purpose and driven to make a difference.

In return, you’ll join a values-driven, supportive team who truly believe in every young person and are committed to helping them discover what they are capable of.

If you’re ready to lead, inspire and create lasting impact across Bristol’s communities, we’d love to hear from you.

Closing date for applications is 17:00 on Wednesday 22nd April

Interviews will take place on the Wednesday 29th April.

Support Coordinator

We’re looking for an enthusiastic and motivated individual to join the Haringey Team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11352 Stroke Support Coordinator

Location: Home-based, Haringey. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £28,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: This is a Maternity Cover role for 12 months, until 26 April 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 27 March 2026

First Interview (online): Friday 3 April, via Microsoft Teams.

Second Interview (face to face): Thursday 9 April, London EC1V 2PR

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with the retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have experience in:

• Providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
• Nurturing emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We’re recruiting an experienced, creative and hands-on communications specialist to work with Platform Places and Footwork over the next 10 months – to develop our bold narratives and inspiring content that help drive locally-led neighbourhood transformation.

• Target start date: 11th May 2026 
• Time input: 3 days per week (0.6 full-time equivalent), with flexibility for up to 4 days per week in certain busy periods, by mutual agreement
• Remuneration: £55,000-£61,500 per year (pro rata) depending on experience
• Flexible working: Work hours can be flexible as long as role objectives are met
• Location: Hybrid, remote or in-person (option to work from our London office). Monthly in-person team days in London, plus occasional trips to partners in Newcastle, Sheffield, Liverpool, Bristol and London and learning gatherings (expenses covered). 
• Contract type: PAYE employment contract. 10 months fixed term.
• Eligibility: Applicants must have the legal right to work in the UK.

About us

In 2025, Platform Places integrated with Footwork Trust, becoming what we call ‘civic partners’. Together we facilitate locally-led neighbourhood transformation – so people have the power to live affordably, sustainably and together. 

About Platform Places

Platform Places is a national cross-sector collaboration and not-for-profit social enterprise with a mission to unlock town centre buildings for amazing ideas that help us live affordably, sustainably and together. We convene councils, community leaders and asset owners around the country to build powerful partnerships, to unlock buildings for local benefit. We support these Partnerships with access to funding, technical expertise and networks.

Our deeper intention is to localise and democratise who owns, controls and transforms town centre and neighbourhood buildings, so that communities can:

• design spaces to meet local needs – whether affordable space for arts, music, healthcare, local food, housing, nature connection, reuse & repair, childcare etc
• retain and reinvest the wealth generated by these buildings.

We’re inspired by pioneers like Hastings Commons, Stour Trust, SAFE Regen, Civic Square, Nudge Community Builders, Makespace Oxford and other members of the Mycelial Network.

About Footwork Trust 

Footwork (UK charity Footwork Trust) supports local people to transform their neighbourhoods for the better and builds alliances to make this possible.

Since 2022, Footwork’s ‘People and Place’ programme has supported over 50 community innovators to turn their bold ideas into lasting positive change, in response to a local social or environmental challenge. Often reviving land and buildings for community use, they are part of a growing force for fairer, locally-led regeneration, making the places they call home more resilient and equitable. 

Through national and local events, Footwork creates spaces for peer support and shared learning, showcases inspiring examples, and convenes built environment practitioners to enable true collaboration with community partners. 

Together, Footwork and Platform Places co-facilitate the Mycelial Network for Community Asset Developers.

About the Local Property Partnerships pilot, 2024-2027

Thanks to National Lottery players, Platform Places and partners have received almost £2.5 million over three years from The National Lottery Community Fund, the largest community funder in the UK. The funding is being used to enable communities to come together and secure long-term spaces for the activities and services that they need the most.

This fund and programme resources local leaders in neighbourhoods in Newcastle, Sheffield, Liverpool City Region, Bristol and London – working towards shifting multiple buildings into long-term local ownership. We’re also supported by our national partner organisations Architectural Heritage Fund, Power to Change and Social Investment Business. Our intention is that this work will lay the groundwork for a larger follow-on funding programme, which catalyses England-wide adoption of this approach.

The role

We’re looking for an experienced, creative and hands-on communications specialist to join our small team and network of local and national partners.

The Communications Lead will focus on our key programmes, with the below time distribution. The challenge and opportunity is to hit the ground running and drive communications across our key channels – to help attract allies, funding and support, and inspire replication of these approaches in neighbourhoods around England.

2 days per week, ‘Local Property Partnerships’: 

• You’ll lead on promoting, and sharing learnings from, Platform Places’ exciting pilot programme (funded by National Lottery Community Fund) – which is localising and democratising who owns, controls and transforms town centre buildings in five neighbourhoods across England. 

0.75 days per week, ‘People and Place’: 

• You’ll promote, and share learnings from, Footwork Trust’s ‘People and Place’ programme – which supports community innovators to turn their bold ideas into lasting positive change for their place. 

0.25 days per week, Wider movement building: 

• You’ll work on ad hoc broader communications opportunities that support our mission and the programmes – for example, creating a content piece with local or national partners from our wider network, or pitching a media story that cuts across all our programmes.

This involves the following areas of responsibility: 

1. Build on our working communications strategy
2. Work with co-directors to develop our bold, inspiring core messaging, and update our boilerplate narratives
3. Manage digital channels for Platform Places and Footwork: a) plan and create regular social media content; b) write newsletters (approx. quarterly); c) upload and edit website content, on Squarespace (drag-and-drop editor) and occasionally Wix (guidance available).
4. Strategic media relations: build journalist relationships and pitch stories (local or national), op-eds and comments
5. Work with local and national partners to share inspiring and compelling stories
6. Develop practical how-tos and templates, together with partners (you'll have support initiating partner relationships)
7. Provide comms guidance to local programme partners
8. Support co-directors and partners with speaking engagements and event opportunities

You’ll start from a strong foundation of communications activities, along with our established tone, visual identity and branded templates – with lots of freedom for new ideas. 

About you

• You’re as comfortable with creative storytelling as you are with practical resources
• You’re a campaigner for systems change – experienced in attracting allies and creating communications for diverse audiences
• You make it sing – you turn dense or complicated materials into clear and effective narratives to shift opinion and action
• You’re a collaborator – you can effectively hold relationships with local and national partners to plan and deliver coordinated communications 
• You can ‘wear all the hats’: you get stuck in on strategy and roll up your sleeves on delivery; you know when to pitch to media and when the tactic is digital; you can knock up great copy or quick Canva graphics without aiming for perfection
• You’re efficient and resourceful, comfortable leading on comms in a small (and collaborative) team, and know how to make things happen on a small budget (and when to seek external specialists)
• You’re passionate about community-led places and social and environmental justice – and you’re knowledgeable about at least one of: high streets, property, retrofit, community business, heritage buildings, cultural venues, town planning, neighbourhood governance

We know you likely have a particular comms specialism, with more strengths and experience in some areas than others. We’d love to hear about this, and about your approach to getting stuck into the rest. 

Our team & culture 

You’ll be joining our small, agile team of six people across Platform Places and Footwork. We meet in-person on a monthly basis to have lunch together and plan ahead, and have weekly online huddles to check-in and discuss priorities.

We work flexibly around our needs, whether a caring responsibility or otherwise.

Our culture is driven by our values: generous sharing, diverse perspectives, active listening and curiosity, staying networked and joy.

Shape public policy. Safeguard professional standards. Lead a profession towards the statutory recognition it deserves.

Not every Chief Executive role involves influencing government, protecting professional standards and occasionally resolving a registrant query before the end of the day.

After seven years, Mike Orlov is retiring as Chief Executive and Registrar of the National Register of Public Service Interpreters. The Board is now seeking a successor who can continue strengthening the organisation and raising the profile and importance of professional interpreters working across public services.

NRPSI is the independent voluntary regulator and national register for public service interpreters in the United Kingdom. It sets professional standards, upholds accountability and provides assurance to public sector organisations, including the Ministry of Justice, the Metropolitan Police and NHS bodies, in settings where interpreters are relied upon in critical situations.

In these environments, clear communication is essential. When it fails, the consequences can affect legal outcomes, safeguarding decisions and, in some situations, lives.

The organisation is entering an important moment in its development. The House of Lords Public Services Committee’s 2025 report on interpreting services in the courts has brought renewed national attention to the role that professional interpreters play across justice, policing and healthcare. At the same time, NRPSI continues to advance the longer-term ambition of statutory regulation and protection of title for Registered Public Service Interpreters.

As Victor Olowe, Chair of NRPSI, puts it: “This is an important moment for NRPSI and for the wider profession, particularly following the House of Lords 2025 report and the government’s commitment to address some of its key recommendations.”

As Chief Executive and Registrar, you’ll engage with senior stakeholders across government and public services while leading a specialist, long-standing team responsible for the day-to-day operation of the Register and the standards that underpin it.

Drawing on your experience, you’ll help shape the organisation’s next stage of development and strengthen the role NRPSI plays in safeguarding the public through professional interpreting standards.

The Role

Stepping into this role, you’ll be accountable to the Board for the governance, strategic direction and operational leadership of the organisation.

This is a hands-on leadership role, working closely with the Chair and Board to shape the organisation’s strategy and priorities, while ensuring the Register continues to operate with credibility, integrity and independence.

You’ll have direct responsibility for the integrity of the Register itself. This includes oversight of registration, renewals, complaints and disciplinary processes, as well as responsibility for ensuring the organisation’s Code of Professional Conduct and regulatory framework remain robust and fit for purpose.

With your experience, moving between strategic and operational ground will come naturally to you. One week you may be engaging with senior civil servants or government departments about the importance of professional interpreting standards. The next you may be reviewing operational processes, supporting your team in the delivery of the Register’s core functions or ensuring the organisation’s financial position remains sustainable.

Your team works mainly remotely and are all long-standing, dedicated and experienced, responsible for the day-to-day operation of the Register. Working in a remote-first environment, continuing a culture of collaboration, accountability and professional development while ensuring the organisation continues to deliver high standards of service is high on the list of priorities.

Externally, you’ll act as the senior voice of NRPSI. What does this mean in reality? Engaging with stakeholders across justice, policing, healthcare and central government, representing the organisation’s perspective clearly and authoritatively. This could include contributing to sector discussions, building relationships with policymakers and making the case for why professional interpreting standards matter to public safety and effective public services, or posting on LinkedIn and social channels, giving updates or hosting town halls for registrants.

The role also sees you supporting the organisation’s longer-term ambition of achieving statutory regulation and protection of title for Registered Public Service Interpreters, a goal that will genuinely benefit from the right leader’s credibility and persistence.

Financial sustainability also sits within your remit. NRPSI is funded through registration fees paid by interpreters, and you’ll oversee the organisation’s finances while ensuring resources are used effectively to deliver its strategic priorities. Alongside this, you’ll maintain oversight of operational systems and processes, identifying opportunities to improve resilience, efficiency and the effective use of digital tools.

The Person

This is a role that calls for someone who has operated at senior or director level within a charity, not-for-profit organisation, professional body, regulatory organisation, membership association or comparable public service environment.

Someone who understands the responsibilities that come with leading an organisation whose work centres on professional standards, governance and public protection, and who brings the credibility, judgement and experience required to engage effectively with a diverse group of stakeholders including government departments, public sector organisations, registrants and sector partners.

A collaborative, trust-based leadership style will be just as important: someone equally comfortable exercising independent judgement as they are balancing strategic thinking with practical delivery in a specialist organisation where both are needed in equal measure.

You’ll bring most of the following:

• Senior leadership experience at director level or above within a charity, professional body, membership organisation, regulatory body or public service environment
• Experience influencing government policy or engaging with commissioners of public spending
• Experience developing or improving regulatory, registration or accreditation processes
• The ability to represent an organisation clearly and confidently in public, including engaging with senior civil servants, sector stakeholders and the media
• Financial literacy and experience overseeing organisational budgets and sustainability
• Experience developing and delivering strategy and operational plans
• Confidence using digital systems, data and communication platforms to support organisational priorities
• Understanding of, or experience in, a registrar or equivalent function within a professional, regulatory or standards body, including accountability for the integrity of registration processes and criteria

Desirable

• Familiarity with public affairs, policy engagement or advocacy work would be advantageous, as would exposure to justice, policing, healthcare or public service environments.
• Experience navigating politically sensitive or contested professional environments, including managing public criticism, would also be beneficial.
• A second language would be welcomed.
• Above all, you’ll share a commitment to the public interest and the role professional interpreting plays in ensuring fair access to justice and public services.

A full candidate pack providing further information about the organisation accompanies this ad.

Key Information

NRPSI is working with Michelle Paoloni, Director at House Recruitment, on this appointment.

To apply, please submit a current CV and a supporting statement of no more than two pages outlining your relevant experience, where you saw the role advertised and what has prompted you to apply.

• Applications close at 5pm on Friday 10 April 2026.
• Discovery conversations with House Recruitment will take place on a rolling basis.
• Final interviews will be held in person in London on Wednesday 29 April 2026.

Equality, Diversity and Inclusion

NRPSI is committed to promoting equality, diversity and inclusion. We welcome applications from individuals from all backgrounds and are committed to ensuring a fair and inclusive recruitment process.