Communication officer jobs in Harrogate, north yorkshire
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Sepsis is one of the UK’s leading causes of preventable death, yet many people don’t recognise the signs early enough. This role is about changing that through compelling communication.
We’re looking for an exceptional writer and storyteller who can turn life-saving messages into content people engage with.
This is a hands-on role for someone with 2+ years’ experience. You’ll create content that reaches new audiences and drives awareness of sepsis and UK Sepsis Trust’s work.
You’ll be part of a small, passionate team, working closely with the Head of Partnerships and Campaigns, Marketing and Communications Lead, and Digital Media Officer.
About you
· Compelling writer and storyteller
· Proactive, creative, and organised
· Comfortable managing multiple priorities
· Confident engaging with online communities
· Collaborative with excellent relationship skills
· Committed to inclusive, accessible communications
What you’ll do
· Write and edit high-quality content across paid/organic social, web, email, and campaigns
· Relaunch and grow our TikTok
· Turn real-life stories into educational case studies
· Plan and schedule content across channels
· Manage and engage our social media communities
· Track performance and use insights to improve results
· Deliver email campaigns that drive support
· Contribute to internal comms and ensure consistency
What you’ll bring
Essential
· 2+ years in a content or communications role
· Experienced writing for social, web, and email
· Skilled managing social channels and online communities
· Care about clarity, tone, and detail
· Able to turn complex information into clear, engaging content
· Familiar with tools like Canva, Mailchimp, WordPress (or similar)
· Experience growing engagement and understanding analytics
· Basic knowledge of SEO
Desirable
· Basic image and video editing skills
· Eye for design and visual storytelling
· Experience with Adobe Creative Suite
· Working knowledge of Salesforce CRM
· Experience in charity, not-for-profit, or health sectors
Why us
We’re a small team doing big things. You’ll own your work, be supported to do it well, and see the real impact – helping save lives.
Our Employment Benefits include:
· 27 Days annual leave excluding bank holiday rising to 32 with service
· Enhanced Maternity and Paternity leave
· Employee Assistance Programme
· Generous CPD Allowance
· Flexible working arrangements
This is a home based role with occasional travel to London/Birmingham/Manchester.
How to apply
Send your CV and a short covering letter by 1st May telling us why this role excites you and what you’d bring to the team.
The client requests no contact from agencies or media sales.
Job Title: Communications Manager
Location: Remote
Salary: £38,000 per annum
Reporting to: Head of Fundraising and Communications
Responsible for: Marketing and Communications Coordinator
Hours: 35 hours per week
Contract: Full time, permanent
GFS is seeking a strategic, proactive and values-led Communications Manager to lead the delivery of our communications function and elevate our profile across audiences and platforms. The role will support the shaping and delivery of a communications strategy that amplifies our voice, showcases our impact, and builds trust and engagement with our community. You’ll work across all areas of the organisation to coordinate messaging, manage risk and lead communications activity that reflects our feminist values and purpose.
The Communications Manager will oversee digital content, media relations, marketing and digital fundraising campaigns, working in close collaboration with the CEO, Leadership team and wider team. You will line-manage the Marketing and Communications Coordinator, ensuring high-quality content, storytelling and messaging are delivered consistently across all channels.
Please see the attached documents for more information and details on how to apply.
Timeline
- Closing date for applications midnight on Sunday 26 April 2026
- First stage interviews w/c 11 May 2026
- Second stage interviews TBC May 2026
How to apply
To apply for this role, please submit the following documents:
- An anonymised CV Please remove your name and any other personal identifying details.
- A personal statement Your personal statement should respond directly to the three application questions listed below. Please keep within the stated word limits.
- The optional diversity monitoring form This is not seen by the hiring panel and is entirely voluntary.
Please send all documents by midnight on Sunday 26 April 2026
Your personal statement should address the following three questions:
- GFS is a feminist, values led organisation. Please tell us about a time you shaped or delivered a communications approach that reflected specific organisational values. What was your role, what actions did you take, and what impact did it have?
(300 words max) - Describe a situation where you identified or managed a communications risk (e.g., media issue, sensitive messaging, reputational challenge). What steps did you take, who did you work with, and what was the outcome?
(300 words max) - Tell us about a digital communications or fundraising campaign you developed or led. How did you use audience insight to shape it, what channels or methods did you use, and what results did it achieve?
(300 words max)
The client requests no contact from agencies or media sales.
Purpose of the Role:
The Senior Research, Policy and Influencing Manager will play a pivotal role in driving Cerebra’s mission to influence national and local policy and practice. You will lead on the translation of research into actionable policy recommendations, develop strategic partnerships, advocate for systemic change and influence, persuade and engage with policy makers to improve outcomes for children with neurological conditions and their families. Alongside this you will work with the Research and Information team on Cerebra’s research contracts and the development and dissemination of information.
This is a senior role requiring strategic vision, strong analytical and communication skills, and an ability to build influence across government, academia, and the third sector.
Key Areas of Responsibility:
1. Policy and Influencing
- Identify opportunities to influence national and local policy agendas, including legislation, guidance, and funding priorities related to childhood disability and neurological conditions.
- Develop accessible and compelling policy briefings, consultation responses, reports, speeches, and presentations for a range of stakeholders, including MPs, government officials, sector partners and the public.
- Monitor policy developments across the neuro-diverse landscape and lead on timely, evidence-led responses.
- Analyse data, trends and policy developments to produce insights and recommendations.
- Translate complex ideas into clear, persuasive communications that support positive change.
- Ensure our policy positions reflect the real experiences and insights of the neuro-diverse children and families we support.
- Develop and deliver Cerebra’s policy and influencing strategy, ensuring alignment with organisational goals and research priorities.
- Develop and deliver influencing campaigns in partnership with Communications team.
- Work closely with the Communications Team by contributing to the drafting of responses to media enquiries on our policy and influencing work and act as the media contact if required.
- Liaise with the Legal Rights Team to assess the impact of current or proposed policies in terms of their actual or potential effects on children with neurological conditions at both national and local levels, and for their input into consultation responses.
2. Engagement and Relationship Building
- Build and maintain strong strategic relationships with decision-makers across government departments, policymakers, NHS bodies, local authorities, professional associations, and sector partners.
- Represent Cerebra at meetings and events, including engaging with MPs, civil servants, policy forums, advisory groups, and cross-sector coalitions and other key influencers, or brief the CEO or Directors if attending.
- Work closely with internal teams to ensure our policy and influencing work is grounded in practice and informed by those delivering services.
- Work closely with the Communications Team to ensure consistent, impactful messaging.
3. Research and Information
- With one of our Lead Research Officers leading, you will oversee the tendering process and delivery of our research contracts.
- Working with our Information Development Officer to ensure that we maintain our PIF Tick accreditation for our information resources.
- Carry out high-quality research and analysis.
- Use findings from Cerebra-funded and external research to produce policy briefs, consultation responses, and evidence-based recommendations.
- Alongside our Lead Research Officers carry out horizon scanning to identify emerging trends, challenges, and opportunities in child health, neurodiversity, and public service delivery.
4. Budgeting, monitoring and forecasting
- Working with the team and Director to set income and expenditure budgets for Corporate, Philanthropy, Legacy and Trust & Foundations to assist with any funding applications.
- Monitoring and reporting on income and expenditure and KPIs throughout the year.
- Providing quarterly income and expenditure re-forecasts.
- Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.
5. Line Management
- Line management responsibilities for a small team, currently comprising of 3 staff.
- Be responsible for the day-to-day management of the team.
- Complete regular supervision and team meetings.
- Provide effective performance management to the team.
- Promote a positive and inclusive team culture aligned with Cerebra’s values.
6. General
- Monitor and evaluate the impact the areas of work that leading on.
- Support collaboration across the different Cerebra teams.
- Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
- Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
- Carry out any other reasonable duties in line with the needs of the team and organisation.
Please see attached job description for person specification.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
The Research Officer supports Kinship in building a strong and coordinated evidence base about kinship families, and ensures our influencing work is grounded in real experience.
The role supports the design, delivery and communication of high-quality research, insights and evaluation that shapes policy, practice and service development. It also supports the coordination and operational delivery of research and practice activity, helping ensure projects, networks and events run effectively and that insights are shared across the organisation and the wider sector.
They will work closely with colleagues across the organisation, including Policy, Programmes, Peer Support and Communications. It will ensure that research and insight are gathered and used consistently and that the experiences of kinship carers, particularly those from underserved communities, are central to our work. This role could be hybrid or remote.
Key responsibilities include:
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Design and deliver qualitative and quantitative research that improves understanding of kinship families’ needs, experiences and outcomes.
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Lead data collection through surveys, interviews, focus groups and desk research.
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Carry out analysis using suitable methods to produce accurate and meaningful insight.
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Ensure research reflects the diversity of kinship carers, including carers from ethnic minority communities, mixed heritage families, informal kinship carers and carers experiencing additional barriers.
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Maintain strong ethical standards and follow GDPR requirements.
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Developing and supporting participatory research methods with carers, children and young people.
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Support evaluation of Kinship services including peer support, training and digital programmes.
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Develop tools and approaches that help gather feedback and evidence of outcomes.
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Analyse programme data to highlight trends, gaps and opportunities.
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Provide evidence that strengthens Kinship policy positions and external influencing activity.
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Contribute data and insight to briefings, consultation responses and reports.
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Support opportunities for kinship carers to participate in research in a respectful and inclusive way.
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Manage the Kinship Professionals’ Network and the Kinship Care Researchers’ Network, working with the Practice Lead to plan and schedule meetings, coordinate agendas, record and minute meetings and share insights across the organisation.
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Support the planning and delivery of research and practice events, from consultations to knowledge exchange events.
Essential requirements include:
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Experience completing mixed methods research including design, fieldwork, analysis and reporting.
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Experience working in a research, evaluation or insight role in a charity, academic or public sector setting.
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Experience producing accessible research outputs for different audiences.
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Experience engaging with underrepresented communities and understanding barriers to participation.
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Experience of kinship care or social care research in the UK or comparable settings
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Excellent project management skills with an ability to manage multiple projects and tasks with accuracy and attention to detail.
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Strong analytical and data interpretation skills with experience of R or equivalent statistical languages.
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
Key dates:
- Application deadline: 11.59pm on Sunday 19 April 2026
- First interview: w/c 27 April 2026 (online)
- Second interview: w/c 4 May 2026 (if required)
How to apply:
Please apply for the role of Research Officer by sending a CV (max 2 pages) and cover letter (max 1 page). The deadline is 11.59pm on Sunday 19 April 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Don’t go over 2 pages on your CV and 1 page on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
The governance and policy manager is a senior strategic and operational role responsible for leading, coordinating, and strengthening all governance-related functions across World Physiotherapy. Reporting directly to the CEO, the role ensures the organisation consistently meets the highest standards of governance, compliance, transparency, and accountability, in line with its global mission and constitutional framework.
The postholder serves as a key advisor to the CEO, board, and leadership structures, ensuring governance systems are robust, efficient, and appropriate for an international membership organisation. The role works closely with member organisations (MOs), regions, and speciality groups to enhance governance practices, ensure policy alignment, and support coherent decision-making across the global network.
The role also contributes to organisational direction by actively participating in the development and implementation of the World Physiotherapy strategic plan and supporting alignment with regional and other strategic plans.
1. Governance leadership and oversight
- Lead, coordinate, and oversee all governance functions and activities across World Physiotherapy.
- Monitor and ensure compliance with the constitution, bylaws, policies, and applicable legal and regulatory requirements.
- Regularly review and update governance frameworks, systems, and processes to align with international best practices.
- Provide authoritative advice and interpretation on governance matters to the CEO, board, and leadership structures.
- Develop and implement governance improvement initiatives to enhance organisational effectiveness and accountability.
- Work collaboratively with the World Physiotherapy development and membership divisions to ensure organisational cohesion and effective delivery of the global mission.
2. Board and executive support
- Support and coordinate the development of high-quality board papers, briefings, and decision-support materials.
- Support the full lifecycle of board meetings, including agenda setting, documentation, logistics, and action tracking.
- Ensure timely circulation of clear, accurate, and structured information to support informed decision-making.
- Maintain and manage official governance records, including minutes, resolutions, and statutory documentation.
- Monitor follow-up actions and ensure implementation of board decisions.
3. General meeting (GM) management
- Plan, coordinate, and deliver all World Physiotherapy global and regional general meetings in accordance with constitutional requirements.
- Develop and manage timelines for GM preparation, including submission, review, and distribution of papers.
- Oversee the drafting and quality assurance of reports, motions, and official documentation.
- Ensure accurate recording of proceedings, decisions, and outcomes.
- Verify compliance with all procedural and constitutional requirements for general meetings.
4. Regional elections coordination
- Plan and oversee regional election processes, ensuring alignment with organisational rules, timelines, and standards.
- Develop and implement clear election procedures and guidance for regions in line with the constitution.
- Ensure elections are conducted transparently, fairly, and consistently across all regions.
- Provide advisory support to regional executive committees on governance and election matters.
- Maintain comprehensive records of election processes, results, and compliance.
5. Policy development and management
- Lead the drafting, review, and implementation of governance and organisational policies.
- Ensure policies are consistent, up to date, and aligned with strategic priorities and international standards.
- Provide expert policy advice and interpretation to the CEO, board, MOs, regions, and speciality groups.
- Establish and maintain systems to monitor policy implementation, compliance, and effectiveness.
6. Strategic planning and alignment
- Contribute to the development, implementation, and monitoring of the World Physiotherapy strategic plan.
- Support alignment between global strategy and regional and other relevant strategic plans.
- Provide governance input into strategic initiatives, ensuring alignment with constitutional and policy frameworks.
- Monitor and report on governance-related strategic objectives and outcomes.
7. Support to member organisations, regions, and specialty groups
- Provide expert governance and policy advice to MOs, regions, and speciality groups.
- Develop practical tools, templates, and guidance to strengthen governance capacity across the network.
- Facilitate knowledge sharing and promote best practices in governance globally.
- Respond to governance queries and provide timely, solution-oriented support.
8. Stakeholder engagement and communication
- Act as a central liaison on governance matters between the CEO, board, committees, and membership.
- Ensure consistent and transparent communication of governance processes, decisions, and requirements.
- Build and maintain effective relationships with internal and external stakeholders.
- Work closely with the communications and marketing team for the delivery of all key communications.
9. Continuous improvement and risk management
- Identify governance risks and develop mitigation strategies.
- Lead initiatives to enhance governance maturity and organisational performance.
- Monitor global trends in governance and advise on relevant improvements.
- Support organisational risk management processes related to governance and compliance.
Person specification
Education and qualifications
- Bachelor’s degree in law, public administration, governance, business administration, international relations, or a related field.
- Postgraduate qualification (eg master’s degree) in governance, public policy, law, MBA, or related discipline (desirable).
- Professional certification in governance, compliance, or company secretariat (eg Chartered Governance Institute or equivalent) is an advantage.
- Commitment to ongoing professional development in governance or non-profit management.
Essential experience and skills
- Extensive experience in governance, policy, or organisational management, preferably in an international or membership-based organisation.
- Strong knowledge of non-profit governance frameworks and best practices.
- Proven experience supporting boards and senior leadership.
- Experience managing complex governance processes (eg elections, general meetings).
- Excellent organisational, analytical, and problem-solving skills.
- Strong written communication skills with the ability to produce high quality formal documentation.
- Ability to work effectively across diverse cultural and geographic contexts.
Desirable
- Experience working with global professional associations or health related organisations.
- Familiarity with constitutional frameworks and regulatory environments in international organisations.
- Experience engaging with stakeholders across multiple regions.
Personal attributes
- Highly organised, proactive, and detail oriented.
- Strong integrity and commitment to transparency and accountability.
- Collaborative, diplomatic, and skilled in stakeholder management.
- Ability to manage multiple priorities in a fast-paced environment.
- Strategic thinker with a practical, solution oriented mindset.
Impact of the role
This role is critical to ensuring World Physiotherapy operates with excellence in governance and policy. The governance and policy manager supports effective decision-making at the highest level, strengthens organisational credibility, and contributes to a cohesive, well-governed global network aligned with its strategic objectives.
Only candidates invited for interview will be contacted.
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.


The client requests no contact from agencies or media sales.
The International department of World Horse Welfare is responsible for implementing the organisation’s strategy in Lower and Middle Income countries and aims to improve the welfare of as many working equids as possible. An important part of the strategy is to increase the size and scope of the international programme.
We are seeking an International Programme Officer to join the team and support and develop the community-based projects that underpin the charity’s presence in developing countries. As the organisation begins to work more closely with the human development sector and raise its profile at government and institutional levels, this role will be influential in developing relationships and seeking funding opportunities to support the expansion of World Horse Welfare’s overseas activities.
This is a UK-based remote position. Candidates must be resident in the UK, have the legal right to work in the UK, and be able to travel internationally when required.
Key responsibilities include:
- Liaison: Staying informed on the development sector and identifying potential opportunities to work with other organisations or donors. Reporting to the department and partners on programme matters and initiatives.
- Influencing: Represent World Horse Welfare with key stakeholders in project countries, including local and national government, academic institutions, official bodies, such as OIE and FAO, other human development institutions including EC, local organisations and the private sector.
- Management: Manage and support local partner organisations, regional coordinators, consultants and professional volunteers.
- Project Management: Support our partner organisations in the design and management of projects in designated countries including budgeting, financial management and the implementation of monitoring and evaluation systems.
- Fundraising: Identify funding opportunities relevant to project countries and support local partner organisations to submit funding applications.
- Knowledge: Increase and share learning about project countries concerning working equids, animal welfare and the human development sector.
About you:
You will have experience in monitoring projects, managing budgets and working with diverse stakeholders in varied cultural contexts. You can identify practical, locally appropriate solutions and manage complex or remote operations effectively. Skilled in project planning, communications and using digital tools, you also work flexibly, can travel independently when needed, and bring a respected, values-led approach aligned with our mission. Knowledge of equine health and welfare and experience in handling and husbandry is desirable.
What we offer:
- Pension scheme with enhanced employer contributions up to 8%, rising to 12% with length of service.
- Employee health cash plan to cover expenses such as dental, optical, physiotherapy, etc.
- 20 days holiday pro rata increasing to 25 days with service, plus bank holidays and a shutdown between Christmas and new year.
- Paid employee sickness absence scheme and compassionate leave.
- Life assurance scheme of 4x annual salary.
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for a proactive and organised Membership and Events Officer to join the Magistrates’ Association on a 12-month maternity cover basis.
This is a varied and hands-on role, supporting our membership, events and branch network. You will play a key part in ensuring our members receive a high-quality service, while also helping to strengthen and grow our local branch activity across England and Wales. This role sits within our small staff team.
Alongside managing membership processes with our third party support organisation, you will take a lead role in delivering small national events and supporting our network of volunteer-led branches. This includes working closely with branch officers, delivering inductions, and helping to reinvigorate areas where engagement is lower.
About you
You will be someone who enjoys working across multiple areas, is comfortable managing competing priorities, and takes a proactive approach to getting things done.
You will have experience in membership support and event delivery, and be confident working with volunteers and stakeholders at all levels. Strong organisational skills and attention to detail are essential, particularly in relation to managing data and financial processes.
A working knowledge of Direct Debit (BACS) processes, including renewals and handling failed payments, is important for this role.
Most importantly, you will be someone who is approachable, practical and able to build strong working relationships, helping to support and strengthen our branch network.
We will be conducting interviews on a rolling basis, so early application is advised.
Key responsibilities
- Supporting the delivery of an efficient and responsive membership service, including renewals and member enquiries
- Managing Direct Debit (BACS) processes, including renewals, collections and handling exceptions, alongside third party membership support organisation.
- Acting as a key point of contact for branch executives, providing support and guidance when needed.
- Supporting the reinvigoration of areas with low or declining MA representation
- Planning and delivering key events, including:
- Four retired member events per year, including a Christmas lunch/dinner
- Regional branch meetings (typically once per year across multiple locations)
- The Royal Garden Party reception
· Administration of webinars, setting up of events using Wordpress
- Supporting the maintenance of accurate membership data and contributing to reporting
- Working collaboratively with colleagues, volunteers and external partners
What we’re looking for
Essential
- Experience in a membership organisation, charity, or similar environment
- Experience of organising and delivering events
- Experience of working with databases or CRM systems
- Experience of managing or administering Direct Debit (BACS) processes, and other payments.
- Experience of working with BACS reporting files (e.g. ARUDD, ADDACS)
- Strong organisational skills and attention to detail
- Excellent communication skills
- Ability to build positive working relationships with volunteers and stakeholders
- A proactive approach and ability to work on your own initiative
Desirable
- Experience of supporting volunteer-led groups or committees
- Experience of delivering inductions or training
- Experience using Wordpress and Mailchimp
- Experience of supporting engagement or participation in a membership setting
- An interest in the work of the Magistrates’ Association and the wider justice system
The client requests no contact from agencies or media sales.
Employment Type: Full time
Location: Remote · Multiple locationsIreland · UK
Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits.
Seniority: Senior
Closing date: 9:00am, 4th May
About GLAN
GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations.
Our vision is justice across borders.
We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK.
We currently work across three key focus areas:
- Accountability for Atrocity Crimes
- Environment and Climate Litigation
- Abuses in Value Chains
About the role
The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity’s organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation – in order to build a sustainable, compliant, resilient and well-governed organisation.
The ideal candidate
We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely.
The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance.
The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management.
Key Responsibilities
Senior Leadership
- Lead the Senior Leadership team in the implementation of our revised organisational strategy 2027-2030.
- Ensure organisation-wide financial oversight and operational business planning.
- Provide guidance and support to GLAN’s team.
- Deputise for the CEO when necessary and take ownership of high-level decision-making.
Operational oversight
- Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN’s organisational strategy.
- Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans.
- Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends.
- Help ensure cases/teams are sufficiently resourced in terms of staff capacity.
- Ensure joined up working, and provide strategic guidance when challenges arise.
People and culture
- Provide strong leadership to ensure a professional and healthy working culture.
- Build on GLAN’s existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1’s, annual 360 reviews and performance.
- Oversee recruitment, onboarding, performance management, and staff development and staff feedback.
- Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work.
- Support the embedding of GLAN’s values across GLAN’s work.
- Oversee relationship and dialogue between GLAN’s SLT and Trade Union representatives.
Governance and Board relationships
- Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations.
- Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN’s risk management frameworks and our risk register.
- Oversee GLAN’s governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented.
Financial oversight
- Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
- Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
- Manage relationships with external accountants, auditors, banks, and financial service providers.
- Ensure best practices are followed and financial risk is identified and managed appropriately.
Operations
- Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers.
Person Specification
Essential
- Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management.
- Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance.
- Minimum of 10 year’s line management experience.
- Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail.
- Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
- Exceptionally organised and able to manage multiple priorities.
- Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly.
- Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills.
- Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector.
- Understanding of UK charity law and governance, including experience with Board of Trustees.
- Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO.
- Warm, people-centred and positive approach.
- Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity.
- Solution-orientated, able to anticipate and resolve challenges.
- Strong alignment with GLAN’s values and our mission.
- Strong commitment to diversity, equity and inclusion and committed to GLAN’s ongoing anti-racist learning and practice.
- Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work.
- Ability to handle difficult situations and handle confidential information.
- Ability to balance GLAN’s operational priorities with our values.
Desirable
- Experience of operating in non-profit / mission-driven / legal organisations.
- Previous experience working in a human rights or environmental protection focussed setting.
- Legal or compliance experience.
- Experience of change management and scaling teams or systems.
- Experience of hybrid / remote team leadership .
- Experience of supporting culture building.
- Experience of working to decolonial commitments.
- Experience of delivering organisational change programmes.
- Legal or compliance experience.
- Experience of change management and scaling teams or systems.
- Experience of hybrid / remote team leadership
- Commitment to equity, learning and continuous improvement.
- Knowledge of HR practices and employment law.
- Fundraising experience.
- Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2
Equality, Diversity & Inclusion
We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness. Each applicant will be individually assessed against the essential criteria regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie break situation.
Our values
Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN.
Collective Power - We believe lasting change is built through collective action and power sharing.
Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can.
Steadfast - We know the kind of change we want to see won’t happen overnight, that’s why we strongly value patience and persistence.
Self-Reflective - We recognise the power and privilege we hold as an organization. We’re committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system.
How to apply
To apply, please use our application portal. Applications are due by 9am 4 May 2026. We will not review applications sent via LinkedIn or email.
GLAN does not use AI to review applications, and we ask candidates to avoid its use in this process. We want to read about people’s experience in their own words.
If you need any reasonable adjustments, including this job pack to be sent in a larger font, in order to apply for this role, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Impact & Communications Coordinator
Salary: c.£30,000
Contract: Permanent | 35 hours per week
Location: Hybrid (North London & homeworking)
FEAST With Us (FEAST) is looking for a driven and creative Impact & Communications Coordinator to lead the measurement, evaluation and communication of our work tackling food insecurity across London. This pivotal role combines impact evaluation, data analysis and storytelling—using evidence to improve our services, strengthen fundraising, and clearly communicate the difference FEAST makes to individuals and communities.
About Us
FEAST improves the nutrition, wellbeing and health of people at risk of food insecurity. We deliver nutritious community meals, and Healthy Eating on a Budget programmes across London venues, working in partnership with charities and community organisations.
Key Responsibilities
- Lead FEAST’s impact measurement, evaluation and learning, including Theory of Change and impact frameworks
- Collect, analyse and interpret qualitative and quantitative impact data
- Produce accessible impact reports, case studies and insights
- Support funding applications and reporting with robust evidence
- Develop and deliver FEAST’s communications and marketing strategy
- Create engaging digital and print content (website, social media, newsletters, reports)
- Manage FEAST’s website and ensure consistent brand messaging and tone of voice
- Build relationships with partners, ambassadors and stakeholders
About You
You will have:
- At least 2 years’ experience in charity impact/evaluation
- At least 2 years’ experience in communications or marketing
- Strong data analysis, writing and storytelling skills
- Excellent organisation and project management abilities
- Experience using tools such as Excel, PowerBI, Mailchimp, CMS/WordPress and Canva
- A strong commitment to FEAST’s mission and values
Knowledge of food insecurity, nutrition, PowerBI dashboards, PR or policy work is desirable.
Key Benefits
- 25 days annual leave + bank holidays
- Pension: 3% employee / 5% employer contribution
- Enhanced maternity and paternity leave
- Flexible hybrid working
- Supportive, mission‑driven team culture
How to Apply
Send your CV and covering letter by 5pm, Friday 24 April 2026. Applications reviewed on a rolling basis.
FEAST’s mission is to improve the nutrition, wellbeing, and health of people at risk of food insecurity
The client requests no contact from agencies or media sales.
The Loop delivers high quality, accessible, evidence-based and evidence-making drug checking services and to disseminate harm reduction information to individuals, service providers and policy makers. This is for the purpose of creating a safer society where everyone can access accurate, timely, and relevant information to make more informed decisions about drugs.
The Communications Lead will ensure that we are able to extend the reach and understanding of harm reduction related to drugs and alcohol. This post will ensure The Loop expands its profile and presence, capacity and response, to maximise the opportunities to communicate harm reduction messages and information, raises the awareness, access and understanding of drug checking, and engages stakeholders and members of the public.
This will require the postholder to:
- Coordinate and increase the capacity of The Loop to effectively communicate related to our aims and purpose
- Develop and disseminate social media content, in collaboration with colleagues across The Loop
- Work with partners of The Loop including press and media to further the profile of The Loop for strategic benefit and greater reach to the public.
You will be motivated to assist in the development and delivery of The Loop and possess knowledge of drugs-related harm reduction approaches including messaging, with related or transferable experience in communications. You will contribute and be part of a passionate team of staff and volunteers determined to further introduce drug checking and related harm reduction interventions across the UK.
APPLICATION PROCESS
1. Applications by CV and expression of interest, demonstrating your ability to meet the requirements of this role and your motivation in working for The Loop, deadline 20 April 2026.
2. Shortlisting on 21 April, with interviews held on or between 27-30 April 2026, online.
3. Appointment and commencement in post, May 2026.
Please note: the successful candidate will need satisfactory references and a DBS check. Pay review pending.
The Loop is an equal opportunities employer, and embraces and celebrates diversity in our organisation, communities we serve, and across society. We welcome applications from all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
The National Landscapes Association represents and supports the UK’s National Landscapes (Areas of Outstanding Natural Beauty) – places where we want nature and people to flourish together. These living, protected landscapes are vital to the UK’s nature recovery, climate resilience, sustainable farming and wellbeing.
We work collaboratively and inclusively to ensure these treasured places are protected, restored, and accessible to all. Our policy work is central to this mission – and we’re looking for a proficient and motivated individual to help shape and drive it forward.
About the Role
As a Nature-based Solutions Officer you will support the delivery of the National Landscapes Association’s Nature-based Solutions programme, working closely with the Head of Nature-based Solutions to develop projects, partnerships and investment opportunities across the National Landscapes network.
You will help build a strong pipeline of investable nature-based solutions projects, support National Landscapes teams to design, develop and deliver high-quality initiatives aligned to national policy and market opportunities.
You will play a key role in translating strategic ambition into practical delivery, providing coordination, technical support and stakeholder engagement across a range of projects and programmes.
About you
We are looking for someone who is;
- A dynamic and enthusiastic team player, someone who is up for a creative challenge and will work well with others to find innovative solutions.
- An active listener, able to analyse and reflect the views and needs of others without letting your own opinions or ego get in the way.
- Dedicated to your own self learning and improvement, both for the success of the team and your own career. You maximise opportunities offered to you, and you will be excited to share resources that you find useful, and help others to access these as well.
- Comfortable with the uncertain, and excited by a space that is always changing and evolving.
- Open, honest, and encouraging, keen to work as part of a team that champions emotional awareness, kindness, and compassion.
This role is varied, exciting, and rewarding. You will have the opportunity to attend industry events, workshops, and webinars regularly. It is important that you are willing and able to maximise these opportunities and drive your own self-development as well as grow and evolve with the team.
Key Responsibilities
- Project and programme delivery; develop and deliver projects, coordinate a programme of activities, develop project proposals, funding applications and delivery plans and contribute to monitoring and evaluation of the above.
- Pipeline development and technical support; identify and develop investable projects, develop supporting resources, provide practical project support to National Landscapes teams, and stay informed on emerging policy, market mechanisms and best practice.
- Stakeholder engagement and partnerships; engage with stakeholders, building on relationships, contribute to workshops events and forums, and, support the development of partnership materials and communications.
- Data, evidence and reporting; support the collection and analysis of data, develop reporting outputs, maintain oversight of project pipelines, tracking progress and identifying risks or opportunities.
- Team support and collaboration; Contribute to a collaborative and supportive team culture.
See the role description for more information.
Why Join Us?
At the National Landscapes Association, you’ll be part of a passionate and forward-thinking team making a meaningful impact. You’ll gain exposure to a wide range of high-profile policy issues, work alongside experts across the UK, and help shape the future of our most valued landscapes.
Please apply by submitting a short CV (no more than two pages) and a covering letter (no more than two pages) which addresses the person specification criteria in the attached role description.
Interviews will be held online for short-listed candidates.
Lead and champion activity, working with National Landscapes, to protect and restore the UK's most outstanding landscapes.



The client requests no contact from agencies or media sales.
About Parenting for Lifelong Health:
Parenting for Lifelong Health (PLH) aims to empower parents to improve child development, reduce family violence, and promote mental health. We give parents the support they need, the skills that work, and trusted advice they can count on to protect and support their children’s health, safety and development. Our parenting courses are developed with families, powered by low-cost and accessible technology, backed by rigorous evidence, and delivered within systems. Originally founded as an initiative in 2012 in collaboration with UNICEF and the WHO, Parenting for Lifelong Health was established as a UK charity in 2022 and since then has reached over 8 million families in more than 35 countries.
PLH Values
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Courage
We have the courage to design for the big picture and complex problems with a commitment to creating sustainable solutions that last.
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Evidence
We believe our work transforms the lives of children, families, and communities. Evidence of impact guides every decision, and we are relentless in pursuing the greatest impact with the least investment of time and resources required for parents and providers.
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Playfulness
Parenting and child wellbeing thrives on play — and so do we. We experiment, learn from each other, as well as from parents and children, and create playful and engaging products and programmes that inspire joy, curiosity, and connection.
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Respect
Everyone brings something essential. We show kindness in our team, honesty with our partners, and deep respect and empathy for parents and children, and those who are on the frontline of providing services for them.
PLH has a strong commitment to diversity, inclusion, and equity in how we work, who we work with, and what we do. Candidates from minority and disadvantaged backgrounds are strongly encouraged to apply.
PLH also has a strong commitment to the Prevention of Sexual Exploitation and Abuse (PSEA). All candidates considered for the role will be subject to background and reference checks in their country of residence.
Benefits: Flexible remote-working, home office set-up, unlimited annual leave, professional development opportunities, enhanced pension contributions, enhanced statutory leave provisions including maternity and paternity leave.
About the role:
Reporting to the Operations Manager, the Operations Officer will play a key role in coordinating core operational and HR processes across the organisation. This role is well suited to someone looking to build a career in charity operations and people management, who is comfortable working across multiple functions in a remote, international organisation and who brings strong attention to detail, sound judgement, and a collaborative approach.
Responsibilities
Operations & Systems Coordination
- Maintain PLH’s internal systems, including shared drives and databases, ensuring information is accurate, accessible, and managed in line with GDPR and data protection requirements.
- Act as a first point of contact for operational queries via PLH’s central inbox, exercising judgement in responding to requests, signposting information, and escalating issues where appropriate.
- Support the development, documentation, and consistent application of internal policies and procedures, working with the Operations Manager to ensure alignment with UK charity best practice, safeguarding standards, and employment legislation.
- Identify opportunities for improving operational processes and support the implementation of agreed improvements.
Travel, Expenses & Events
- Coordinate organisational travel arrangements, ensuring bookings are safe, cost-effective, timely, and compliant with internal policies.
- Administer staff expense processes in collaboration with the Finance team, including checking submissions, tracking approvals, and following up on discrepancies.
- Coordinate logistical arrangements for in-person and virtual meetings and events, including scheduling, communications, and follow-up actions.
Finance & Operational Reporting
- Coordinate the collection of staff timesheets and attendance data, producing accurate monthly attendance summaries for the Finance team.
- Liaise with colleagues across the organisation to ensure timely provision of operational and financial information.
People Operations & HR Support
- Coordinate HR administration processes, including contracting, onboarding, and maintenance of staff records, ensuring confidentiality and compliance with GDPR.
- Support the administration of PLH’s performance management framework, including tracking review cycles, documentation, and agreed actions.
- Assist in coordinating internal learning and professional development activities, supporting staff development and organisational capability.
Culture & Organisational Development
- Support initiatives that promote an inclusive, values-led organisational culture, with a focus on staff wellbeing, equity, and professional growth.
- Assist in coordinating internal communications and activities that strengthen connection and collaboration across a distributed team.
Essential criteria:
- Bachelor's degree.
- 3 years experience of coordinating operational processes such as HR administration, finance processes, travel coordination, or internal systems ideally within a UK charity.
- High level of attention to detail, with the ability to maintain accurate records and manage information systematically.
- Confidence using digital tools and systems (e.g. shared drives, databases, spreadsheets, HR or finance systems) and the ability to learn new systems quickly.
- Ability to identify process improvements and support the implementation of agreed changes.
- Clear and professional written and verbal communication skills. 2
- Basic understanding of data protection principles (e.g. GDPR) and the importance of confidentiality and safeguarding in organisational operations.
Preferred criteria:
- Experience working in a remote or distributed organisation.
- Working knowledge of UK employment practices and charity sector policies.
Personal attributes:
- Proactive and reliable, with a strong sense of ownership and follow-through.
- Collaborative working style, with the ability to build positive relationships across a remote and international team.
- Commitment to PLH’s values, including equity, social justice, and supporting families and communities.
Please submit a CV and a supporting statement explaining how you meet the above criteria.
Only complete applications will be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Introduction
the3million is the largest grassroots organisation for EU citizens* in the UK, formed after the 2016 referendum to protect the rights of people who have made the UK their home.
Our work ranges from organising EU citizens’ communities and informing people about their rights, to holding the Government to account on the implementation of the Withdrawal Agreement and advocating for social justice.
We are looking for an experienced, values-driven and thoughtful Communications Manager to help shape and strengthen the3million’s public voice. The role focuses on sharing our work as widely and effectively as possible, through social media, supporter communications and news media. You will act as a spokesperson for the3million, write and develop communications materials, and help grow our supporters and donors base through lived-experience focused communications.
The ideal candidate is a passionate communicator, motivated by social justice and passionate about amplifying the voices of EU citizens and other migrant communities. You are as comfortable shaping strategy as you are delivering high-quality content, and you are committed to challenging injustice and influencing decision-makers.
Key responsibilities
1. Communications strategy & leadership
- Lead the development, delivery and evaluation of the communications strategy of the3million, working closely with the3million’s CEO, Head of Policy and Advocacy and Organising team to deliver timely strategic communications support
- Growing and safeguarding the3million’s brand identity, integrity and strategic positioning across all our external channels, networks and audiences
- Develop new initiatives to expand and improve the reach and engagement of the3million’s communications
- Regularly reviewing the effectiveness of campaigns and responding to opportunities that arise
- Use analytics tools to evaluate performance and inform strategic decisions
- Support the3million’s sustainability through effective fundraising messages and campaigns
- Maintain positive and productive relationships with partner organisations, working on shared campaigns and promoting strategic collaborations, opportunities for engagement and projects
2. Content and digital communications
- Build the3million’s public messages, using the most effective frames to communicate complex issues clearly to targeted audiences, with lived experience underpinning these messages
- Take overall responsibility for developing the3million’s website content, creating written and visual content
- Oversee and manage the3million’s online presence, engaging with relevant online platforms
- Produce regular newsletters, with clear and effective calls to action
- Develop effective fundraising content to disseminate to supporters
- Manage the3million’s social media channels, leading on creating engaging social media content (written and visual), developing and expanding the3million’s social media presence using relevant up to date digital tools
- Support EU citizens in having their stories heard, sourcing and writing compelling stories, ensuring safeguarding and consent policies are followed
3. Media relations
- Monitor media outlets for issues related to our campaigns, respond to developments in an appropriate and timely fashion
- Write and disseminate press releases, opinion pieces and articles
- Manage press enquiries, liaising with journalists and other media contacts
- Proactively pitch, develop and maintain relationships with relevant media stakeholders, developing our contacts list
- Support people with lived experience in working with journalists to have their stories heard
- Develop key messaging and briefings for staff and spokespeople to ensure consistency across communications, as needed
- Lead on crisis communications and rapid response messaging in reaction to political or media developments
4. Campaign communications & messaging
- Work closely with the policy and advocacy team to translate complex issues into compelling narratives
- Work with the Community Organising team to ensure lived-experience led storytelling is embedded in the community organising strategy
- Support with the development of published materials (in print and online) such as leaflets and reports. Lead on the visual design of published materials
- Support people with lived experience (including community leaders) to be effective spokespeople for the3million, delivering relevant communications training and support their leadership development (working closely with the Organising team)
5. General:
- Maintain relationships with relevant funders of the3million’s communications activities, providing regular reports and updates
- Represent the views of the3million at events, conferences and in the media
- Provide assistance in other areas of the3million’s work as and when deemed necessary by the CEO
Person specifications
Knowledge and experience:
- Demonstrable experience (minimum 2 years) in managing communications for a charity or an NGO in the UK
- Strong understanding of the UK media landscape, including experience securing media coverage and managing press relationships
- Experience managing digital communications channels (website, email, social media) and growing engagement
- Experience supporting or working alongside people with lived experience in communications, storytelling or campaigns
- Experience using data and analytics to evaluate communications performance and inform strategy
Skills:
- Excellent writing, editing and storytelling skills, with the ability to adapt tone for different audiences and channels
- Ability to identify and quickly respond to external opportunities and risks, including fast-moving political or media developments
- Strong media relation skills, including pitching stories and handling press enquiries
- Digital communications skills, including social media management, email campaigns (eg using Mailchimp or Action Network) and website content management
- Strong organisational skills, with the ability to manage multiple priorities and deadlines
- Ability to develop clear, compelling messaging and narratives grounded in lived experience
- Confidence in supporting and briefing spokespeople, including people with lived experience
- Good design and visual content skills (including using Canva for content production)
Personal attributes:
- Passionate about EU citizens’ rights and committed to supporting and advancing the rights of all migrants, irrespective of nationality, immigration status, or other matters
- Strong understanding of power, inequity and intersectionality
- Ability to work independently, managing competing priorities and thrive in a fast-paced environment
- A positive, proactive and solutions-oriented attitude, able to take initiative
- Willingness to occasionally travel across the UK
Desirable:
- Experience with campaigning or political communications
- Knowledge and experience in fundraising communications (donor messaging, appeals)
- Knowledge of migrants rights or the EU Settlement Scheme
- Experience delivering media or communications training
Before you apply
One of the3million’s core values is equity - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people.
We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.
You may not have worked in an organisation whose focus is campaigning for migrants’ rights. Or you may have experience in a grassroots setting which is not formalised. Please still consider applying as many other settings offer transferable skills.
If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.
We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.
About applying
Apply by submitting an up to date CV and cover letter through CharityJobs, detailing your motivations for applying for this post and how your skills, knowledge and experience fit the person specifications of the role. Please note we will not be reviewing applications which do not include a detailed cover letter.
Working conditions
Position: Full time
Duration: one year contract, with possibility of extension, subject to funding
Salary: £35,000
Location: Remote, UK. Home working. Occasional travel required - within the UK (all travel expenses covered)
Benefits: 28 days holiday + bank holidays, contributory pension scheme, flexible working patterns.
Reporting to: CEO
Closing date: 21st April 2026. Please note we are reviewing applications on an ongoing basis and this vacancy may be closed early if we find a suitable candidate.
The client requests no contact from agencies or media sales.
Following the successful secondment of a valued team member, we are looking for a proactive and enthusiastic individual to join our Wales team as an Operations Officer on a fixed‑term basis.
This is an exciting opportunity to play a key role in supporting the operational delivery and development of the Duke of Edinburgh’s Award (DofE), helping more young people to access our life‑changing programmes.
As an Operations Officer, you will manage and support a portfolio of Licensed Organisations (LOs) to ensure the delivery of a high‑quality DofE programme. Most LOs are schools, but you will also work with a diverse range of partners, including colleges, local authorities, charities, pupil referral units, youth groups and young offender institutions.
You will work closely with a team of Operations Officers across Wales, each responsible for their own portfolio. The role is field‑based, involving regular travel to meetings and events. When not attending meetings, you will work from home, and applicants must live within or very close to the allocated portfolio area.
Reporting to an Operations Manager, you will be responsible for day‑to‑day contact with LOs and for supporting delivery of the Wales Business Plan. You will be a passionate advocate for the DofE, motivated to help achieve our ambition of giving more than one million young people the opportunity to participate in our programmes.
Welsh Language
The DofE has been recognised by the Welsh Language Commissioner for our Welsh language provision. Applications from Welsh‑speaking candidates are actively encouraged. Non‑Welsh speakers will be expected to demonstrate a commitment to developing their Welsh language skills.
Key Accountabilities
- Establish and maintain strong working relationships with Licensed Organisations to support high‑quality programme delivery across your portfolio.
- Provide effective day‑to‑day support to LOs, including induction and training for LO staff.
- Develop and implement short‑ and long‑term action plans in collaboration with LOs.
- Use online management tools to budget, forecast and track targets, and ensure effective use of eDofE across the portfolio.
- Attend regular online and face‑to‑face meetings with LOs, including occasional early morning and evening meetings.
- Carry out licence reviews with existing LOs and support the licensing of new organisations.
- Increase participation among young people who experience marginalisation, helping to expand reach and promote inclusivity.
- Support the preparation, monitoring and reporting of externally funded projects and grant applications.
- Attend and support national events, such as Gold Award Events, which may occasionally require overnight stays or weekend travel.
- Work collaboratively with colleagues across the UK, contributing to project and working groups.
- Support the implementation of the DofE strategy and the Wales Business Plan.
What we are looking for:
- Strong ability to build effective working relationships with a wide range of internal and external stakeholders.
- Excellent communication skills, with the confidence to influence external partners.
- Self‑motivated and able to work independently, while also contributing positively within a team.
- Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
- Excellent attention to detail, with strong written skills including editing and proofreading materials for different audiences.
- Confident verbal communication skills, including the ability to run effective meetings and deliver presentations face‑to‑face and online.
- A solution‑focused approach, with the confidence to challenge poor practice.
- Ability to analyse and interpret data and act on insights.
- Competent in Microsoft Office applications.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: 26th April - Midnight
1st interviews will take place on: WC 11th May - Virtual via Teams.
2nd interviews will take place on: WC: 25th May - in person, venue to be confirmed
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?
We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time National Director of Operations to lead our delivery across England, Wales, Northern Ireland, and emerging community settings, with an ambition to reach Scotland. This is an exciting opportunity to play a central role in scaling our impact and strengthening our presence across the criminal justice system and beyond.
As National Director of Operations, you will provide strategic and operational leadership for our learning programmes in prisons and community settings. You will ensure high‑quality, consistent and accessible delivery, overseeing a team of six Regional Managers and a wider workforce of around 65 staff, volunteers and over 2,000 peer mentors trained each year.
Working closely with senior colleagues, partner organisations and national bodies such as HMPPS, you will drive programme excellence, innovation and partnership working. You will also play a key role in new business development, operational strategy, contractual delivery and ensuring we can reliably demonstrate the impact of our work.
The role requires an experienced operational leader with a deep commitment to improving outcomes for people facing disadvantage. You will bring:
- Senior leadership experience in a complex, multi‑site environment.
- A track record of delivering large-scale programmes and leading distributed teams.
- Strong strategic thinking, problem‑solving and relationship‑building skills.
- Experience working with statutory bodies or large public-sector partners (e.g. HMPPS).
- Excellent judgement, communication skills and the ability to influence at all levels.
- Understanding of the criminal justice system, safeguarding, or alternative education environments (desirable).
- A collaborative, inclusive leadership style aligned with Shannon Trust’s values.
We want to hear from applicants who are as committed to the cause as we are.
This is a home-based role but will require travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.
Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. This role does require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews, which will be held online, are planned for the w/c 18th May.
All applications must include a CV and covering letter of no more than 2 pages which outlines your suitability for the role and how you meet the person specification.
The client requests no contact from agencies or media sales.


