Communications director jobs

Age UK's Individual Marketing team is looking for a Loyalty Marketing Manager, Lotteries & Raffle to manage the Lottery and Raffle Loyalty programme.

As Loyalty Marketing Manager, you will be responsible for retaining players, maximising entries per players and grow repeat/long-term playing through delivering excellent supporter experiences and deepening relationships with our charity audiences. We're looking for someone with a strong foundation in the Direct Marketing discipline across offline and online channels.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office - currently once a week on a Thursday and may involve occasional travel, including some overnight stays. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Please note, this is a Fixed Term contract (12 months maternity cover). We're looking for someone who can join us as soon as possible (ideally within 4 weeks).

Age UK internal grade: 5L

Last date for applications Wednesday, 17th September 2025.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Demonstrate a solid foundation of experience within the Direct Marketing discipline across offline and online channels. A, I
• Proven experience of managing large complex direct marketing budgets and campaigns. A, I
• Proven financial planning experience, including reforecasting and budget-setting, with a history of making strategic decision making when building forecasts. A, I
• Extensive experience analysing and reporting on the performance of online and offline Direct Marketing campaigns. A, I

Skills and Knowledge

• An understanding of stewardship programmes and what drives supporter loyalty. I
• Proficient in the use of MS Office applications, particularly Excel and Word. T
• Numerical and analytical skills. A, I, T
• Ability to critically assess concepts and copy. A, I, T
• Experience of using databases for reporting and data strategies to drive direct response success. I, T
• Excellent project management skills. I

Personal attributes

• Ability to work on own initiative and self-starter. I
• Communication and interpersonal skills with the ability to work with people at all levels. I
• Highly organised and ability to manage a range of competing priorities at the same time. I
• Confident proactively finding solutions in complex situations, navigating different stakeholder needs and expectations. I

Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience in marketing Lotteries and Raffles and/or subscription marketing. A, I
• Experience of line management and performance management. A, I

Skills and Knowledge

• Knowledge of the function of a Fundraising division, and the role of Individual Giving within this. A, I

Personal attributes

• Demonstrate empathy and understanding for the issues faced by older people. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Part Time – 14 hours per week

Fixed term post for 12 months

Salary: £25,909 pro rata

(actual salary for working 14 hours is £10,363.60)

The Diocese of Chester is seeking to recruit a Finance Administrator who will provide finance support to the Diocesan Board of Education (DBE) and working under the direction of the DBE’s Finance & Operations officer and Director of Education.

The successful candidate will have an appropriate finance administration qualification (AAT Level 2 or equivalent) and have had previous responsibility for bookkeeping in a small to medium enterprise.

For informal conversation, contact Canon Chris Penn, Director of Education - contact details in the attached documents or via the apply/redirect to recruiter button. 

The job description, person specification and application form can be downloaded from the Diocesan website: Please see website address in the attached documents or via the apply/redirect to recruiter button.

Completed application forms should be returned to Mrs E A Geddes, Diocesan Director of Human Resources, preferably by email - contact details in the attached documents or via the apply/redirect to recruiter button. 

Closing date:  Sunday 21st September 2025

Interviews: Thursday 2nd October 2025

This role will manage the delivery of our legacy marketing strategy across our priority markets reporting into the Global Legacy Director, and working closely with the Legacy Officers, the Direct Marketing and Digital Teams. Reporting and analyzing results to inform future learnings and strategies to drive awareness and consideration of legacy giving to IFAW.

Role and Responsibilities

The Legacy Marketing Specialist will have a global role, managing the marketing in each of our priority countries, Canada, US, UK, France, Germany, Netherlands and Australia.

• Lead the planning, execution, and evaluation of all legacy campaigns across stewardship and acquisition including multi channel activity including digital, print, and events. Ensuring high-quality delivery and maximum impact.
• Work closely with and collaborate with internal teams including Direct Marketing, Design, Production and Digital as well as external agencies to develop compelling content and messaging aligned with the organisation’s brand and communication strategies.
• Monitor and report on campaign performance, analysing results and recommending new channels or strategies to grow legacy donor acquisition and retention.
• Manage the expenditure and across all legacy marketing activity and working closely with the Production team ensure cost-effective campaign delivery and adherence to financial processes.
• Deputise for the Global Legacy Director as needed and contribute to cross-team initiatives to support integrated fundraising goals.

Qualifications and Education Requirements

• Proven experience in UK charity of legacy marketing or fundraising across acquisition and stewardship.
• Strong project management skills, including planning, execution, and evaluation of multi-channel marketing activities across traditional and digital platforms.
• Demonstrable ability to collaborate with internal teams and external agencies, providing clear briefs and constructive feedback to deliver impactful campaigns.
• Exceptional communication skills, both written and verbal, with the ability to create compelling content and build strong relationships with stakeholders.
• Analytical mindset with the ability to interpret data, measure campaign performance, and identify opportunities for innovation and improvement.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

Hiring range is 39,000-47,000 GBP per year

Closing date for receipt of applications:  30 September 2025

To apply, please submit CV and letter of interest at Legacy Marketing Specialist | Opportunities

Are you eager to make a difference in health and care but don’t know how to get started? Do you want to learn how policy is made, how senior leaders are influenced, and how research drives change?

We’re looking for a Policy and Research Intern to join our Policy and Influence team for nine months. This is a unique chance to take your first step on the policy career ladder – no prior policy experience required.

In this role, you’ll be right at the centre of our work with senior nursing and midwifery leaders. Yes, you’ll support the team with essential admin and communications, but this internship is about so much more than that. You’ll help deliver high-profile events like webinars and roundtables, track and report on member benefits, and contribute to live policy and research projects that shape the future of the NHS and wider system.

We don’t expect you to arrive knowing it all. What matters is your enthusiasm for FNF’s mission, your willingness to learn, and your drive to get stuck in. In return, you’ll gain hands-on experience, work alongside senior stakeholders, and build the skills and confidence to take the next step in your career.

What we’re looking for:

• A genuine interest in health policy and influencing
• Strong organisational and communication skills
• Someone proactive, flexible, and ready to muck in
• A team player who wants to learn and grow
• Demonstrable evidence of how you have lived FNF’s values

This is a nine-month paid internship (at the National Living Wage), with plenty of flexibility and hybrid working. You can join us part-time (three days a week) or full-time — whichever works best for you.

If you’re ready to roll up your sleeves, learn by doing, and kick start your career in health policy and influencing, we’d love to hear from you. You’ll be part of a dynamic, ambitious team that’s making a real difference — and excited to have you on the journey with us.

At Outside the Box we believe in making a difference, positively changing the lives of the people we support (adults with learning disabilities/autism). We are looking for someone special for our exciting and varied role of Services Manager for our ‘day’ services (OTB Choices).

OTB Choices provides a dynamic portfolio of education, skills, creative and work experience opportunities, from cooking, art and craft to printing, computing, music and customer service, and much more. As Service Manager you will be at the heart of developing and managing these services, ensuring consistently high quality provision that really does make a difference.

You will help lead busy, vibrant services so must have the strength and vision of an experienced manager, a demonstrable track record and shared passion for enabling and empowering people with learning disabilities and/or autism to have their best lives.

Harris Hill is delighted to be working with a fantastic organisation to recruit their next Head of Supporter Engagement. This is a pivotal leadership role within a growing fundraising team, overseeing a public fundraising programme currently generating around £1m, with an ambitious target to grow to £1.8m in the coming years.

About the role

• Lead and inspire a team of seven, including three direct reports (Community Fundraising Manager, Individual Giving Manager and Database Manager).
• Drive strategy and innovation across individual giving, community fundraising, lottery, challenge events and legacies.
• Champion supporter experience, ensuring donors and fundraisers feel engaged, valued and motivated.
• Use insight, data and creativity to develop engaging campaigns and products, diversifying and growing income streams.
• Contribute as part of the senior fundraising leadership team, helping to shape the wider fundraising and communications strategy.

About you

We’re looking for someone who can bring:

• Significant experience across individual giving, supporter engagement and/or community fundraising.
• Proven success in growing income and leading high-performing teams.
• A strong understanding of supporter journeys, donor acquisition and retention.
• Excellent leadership and line management skills, with the ability to inspire, coach and develop staff.
• Strategic thinking, creativity and the ability to turn ideas into successful campaigns.

Key details

• Salary: £49,976 – £55,000
• Contract: Permanent, full-time (37.5 hours – flexible working considered)
• Location: North London office, with hybrid working (up to 2 days remote)
• Reports to: Director of Fundraising & Communications
• Team size: Seven (three direct reports)

This is an exciting opportunity to take ownership of a diverse public fundraising programme and lead a talented, ambitious team as income continues to grow.

To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience.

For a full job description and details on how to apply, please contact Hannah at Harris Hill on [email protected]

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

This newly established role sits within the Talent and Learning team and reports into the Director, Talent and Learning. The Volunteer Manager role will be responsible for enhancing and expanding Provide's volunteering initiatives.

This includes significantly growing volunteer engagement, fostering strong relationships with staff, implementing strategic development plans and creating meaningful opportunities for volunteers and will play a crucial part in enriching the services we provide and enhancing the overall patient experience within our communities.

The main duties of the Volunteer Manager include:

• Developing a long-term vision for volunteer engagement across the organisation
• Contribute to and deliver the Volunteer Strategy
• Develop and implement comprehensive communication strategies across the organisation
• Design and deliver induction, training and mentorship programs to maximise volunteer engagement
• Monitor volunteer attendance and maintain quality experiences
• Co-ordinate cross functional teams to optimise volunteer engagement
• Develop partnerships with external organisations and manage strategic relationships
• Manage volunteer budgets and expenses

The successful candidate will possess excellent written and verbal communication skills and be able to demonstrate a proven ability of writing persuasive and compelling copy to achieve support, as well as proven ability of developing strong relationships with supporters, customers or clients from a charity, consumer or business career.

The IOP exists to help physics and the physics community deliver on their potential for our lives, our society, our planet.

Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission.

We are very proud of our new innovative strategy, our priorities and our principles.

Here at the IOP we are looking for Manager, Corporate Partnerships for a fixed period of 18 months to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!  

The Role

What will I be doing?

• Create a powerful alliance of Corporate Partners to influence science strategies and investment in areas such as advanced sensing, photonics, quantum technologies, semiconductors, renewable energy, autonomous systems and medtech
• Secure long-term relationships by delivering impactful services that meet partners’ needs: working with cross-organisation teams to drive take up of IOP membership, professional registrations, thought leadership articles and access to publishing content
• Manage risks and ensure financial sustainability of the Corporate Partners Alliance

Projects you work on may include:

• Deliver annual series of leadership visits to Corporate Partners organisations to explore interests and common priorities around skills, R&D, infrastructure and business support
• Manage and deliver science insights and advocacy activities with Corporate Partners, via high-level meetings with senior stakeholders in government, industry, finance and academia
• Facilitate ideation workshops, prepare briefings and produce reports to develop new insights and seed new activities to support IOP and partner priorities

Who will I work with?

• Executive Directors and Chief Technology Officers in large R&D intensive businesses
• IOP leadership and cross-organisational teams including our publishing company
• Closely with IOP Associate Director for Science, Business and Data Insights

You are likely to have the following experience

• Credibility in building corporate partnerships with c-suite and senior leaders in R&D intensive, large businesses
• Knowledge of working at the interface of government policy, business and academia regarding science, technology and innovation
• Experience of implementing projects that involve managing senior stakeholders and decision makers in business and securing income targets

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Organisational skills – ability to work with minimum supervision, prioritise workload, and  handle multiple tasks.
• Interpersonal skills – ability to positively communicate with others; the confidence to listen and understand.
• Communication skills – ability to express information clearly and effectively in written and oral form.

Nice to have

• Understanding of physics/a physics undergraduate degree or equivalent.
• Experience of a membership organisation.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

The IOP is committed to promoting a culture that is inclusive and welcoming to all individuals whilst celebrating diversity.

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

This is a critical and exciting leadership role for the Bumblebee Conservation Trust which will take the Trust forward to the next phase of organisational growth, building on the superb achievements to date of our retiring CEO. 

You’ll need passion and energy to work on some of the most profound challenges of our time. Nature needs its champions, and you’ll need to harness all of your skills, all of your personality, and your network to grow our influence, our impact, and our outcomes. You’ll excel at galvanising others to take action  enabling  us to achieve our aims and ensure bumblebees are thriving and valued by everyone.

This is an incredible opportunity to join a very special organisation with passionate and high-performing teams who are truly dedicated to our vital purpose. 

Please refer to the CEO pack for further information.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. 

At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees. 

International Mission to Jewish People (IMJP) is a faith-driven organisation with a nearly 200-year history of sharing the Good News of Jesus with Jewish people across the UK, USA, and beyond. In this next chapter of growth and digital development, IMJP are strengthening their fundraising team to support a bold vision for international impact.

We're partnering with IMJP to recruit a proactive and strategic Head of Fundraising to lead the organisation’s income generation across individual giving, digital acquisition, trusts, legacies, and appeals. This is a hands-on leadership role, offering the opportunity to build and deliver a refreshed fundraising strategy that will underpin IMJP’s future.

As a key member of the Head Office team, you will work closely with the CEO, lead a small internal communications team, and coordinate the work of external consultants and international fundraising partners. With systems now in place to scale digital fundraising in both the UK and US, the focus is on ensuring operational delivery and deepening supporter engagement through insight, creativity, and clear strategic direction.

We are looking for someone who can:

• Lead the development and delivery of multichannel fundraising campaigns
• Oversee digital acquisition strategies and ensure CRM systems are fully integrated and optimised
• Manage donor journeys and stewardship, with a particular focus on mid-level givers
• Inspire and develop a small team while collaborating with global partners and external agencies
• Contribute to IMJP’s broader vision and communications strategy as part of the senior leadership

If you would like an informal conversation, please contact Adam Stacey, Managing Director at Charisma Charity Recruitment.

Applications should be submitted via the Charisma website, including a CV and supporting statement. Please see the candidate pack for full details.

All applicants must be wholeheartedly committed to the aims, ethos, and values of IMJP. This post is subject to an Occupational Requirement that the post holder is a practising Christian, under Part 1 of Schedule 9 to the Equality Act 2010.

Location: Eynsham, Oxfordshire (Hybrid – ideally 2 days a week in the office)

Closing date: 22 September 2025
First stage interviews with IMJP (online): w/c 6 October 2025
Second stage interviews (in-person): w/c 13 October 2025

Senior Events Officer

35 hours per week, Monday to Friday 9am–5pm (some evenings and weekends)

Permanent

Hybrid working – home-based and in Alton, Hampshire (two days a week)

£30,000–£34,000 (depending on experience)

About the Role

Are you passionate about creating unforgettable experiences? As our Senior Events Officer, you’ll take the lead in planning and delivering a portfolio of high-profile fundraising events that inspire, engage and make a real difference for kidney patients. From overseeing event logistics and marketing to managing budgets and nurturing supporter relationships, you’ll ensure every event runs smoothly and every supporter feels valued.

You’ll also mentor and guide either our Event Officer or Fundraising Assistant, helping to build a high-performing team that shares your passion for delivering outstanding events.

If you thrive in a fast-paced, hands-on environment and love seeing your ideas come to life, this is the role for you.

Join an ambitious Fundraising team that has been growing non-legacy income 34% year-on-year since 2021

What You’ll Do

• Lead the planning, management, and delivery of a varied portfolio of fundraising and challenge events, for example: Cambridge Half Marathon | The Big Half | London Landmarks Half Marathon | Manchester Half Marathon | Virtual Challenges (Marathon May, October Dog Walk) | Great North Run | Cardiff Half Marathon | Do your own thing | plus other events as agreed
• Oversee event budgets, monitoring costs and ensuring financial targets are met.
• Line-manage, coach and support the Fundraising Assistant to ensure team success.
• Develop and implement marketing and recruitment strategies to maximise participation and income.
• Deliver exceptional supporter experiences, ensuring participants feel valued and inspired.
• Build and maintain strong relationships with suppliers, agencies and partners.
• Ensure all events comply with health, safety, insurance and risk regulations.
• Evaluate event performance and produce insightful reports to drive continuous improvement.
• Collaborate with colleagues across fundraising and communications teams for integrated campaigns.
• Keep up-to-date with market trends, exploring new opportunities for the charity.

What You’ll Bring

• A minimum of two years’ experience in a fundraising or events role, with a proven ability to deliver successful events.
• Proven experience in organising challenge events, using creativity and strategy to maximise participation and revenue.
• Line management experience, coaching and inspiring colleagues to reach their potential.
• Excellent project management skills – you can juggle multiple events and deadlines with ease.
• A creative flair for spotting opportunities, developing ideas and executing them flawlessly.
• Strong communication and interpersonal skills – you know how to build lasting relationships.
• A passionate, energetic, and self-motivated approach to delivering excellent supporter experiences.
• Experience managing budgets and suppliers to ensure smooth event delivery.
• An eye for detail and a knack for problem-solving, keeping events running seamlessly.

Desirable:

• Experience with Beacon or other fundraising databases.
• Knowledge of fundraising regulations and data protection.
• Understanding of long-term or chronic health conditions.

Why Join Us?

Kidney Care UK is at the forefront of supporting people affected by kidney disease. By joining our events team, you’ll play a key role in helping us engage with supporters, raise vital funds, and make a tangible impact on people’s lives. Plus, you’ll get to work in a supportive, friendly and flexible environment where your ideas and creativity are celebrated.

Employee Benefits:

Opportunities to take on an apprenticeship: Fundraiser (level 3) - apprenticeship training course

Employee assistance programme | Generous annual leave | Pension | Cycle2Work scheme | Flexible working | Retail discounts | Family leave | Health cash plan

Location: Hybrid – Warwick/Leamington Spa office (min. 3 days/week), remote up to 2 days/week

Salary: £74,000 – £78,000 (depending on experience)

Hours: Full-time, 37.5 hours per week

Reporting to: Chair of Board of Trustees

About SOS – Silence of Suicide

Founded in 2015 by Michael and Yvette Mansfield, SOS Silence of Suicide exists to break the silence around mental health and suicide. Initially a peer-support group, SOS is now a growing charity offering multi-channel support services via a national helpline, mobile hubs, and in-person outreach. With around 45 staff and volunteers, SOS is poised for further expansion and impact and is seeking a strategic and compassionate CEO to lead us through the next exciting phase of development.

The Role

The Chief Executive Officer will lead SOS’s strategic direction, operations, partnerships and fundraising. This includes shaping long-term sustainability, developing our team and enhancing our voice in national conversations centered around suicide prevention and mental health.

Key Responsibilities

· Lead and manage the Senior Leadership Teams

· Deliver and grow SOS’s core services – helpline, hubs and outreach – ensuring high-quality, accessible support.

· Develop and implement a sustainable income generation strategy in collaboration with fundraising staff.

· Ensure sound financial management, working with bookkeepers, auditors and the Board to meet compliance needs.

· Support trustees with good governance and maintain full legal and regulatory compliance, including safeguarding.

· Represent SOS to external stakeholders including NHS, government, press and funders.

· Oversee impact reporting, evaluation and quality improvement across all service areas.

· Champion SOS’s mission, values and voice on suicide prevention, stigma reduction and mental health awareness.

About You

We are seeking a strategic leader who is hands-on, collaborative and emotionally intelligent. The ideal candidate will bring the following:

· Proven experience in charity leadership and team management, ideally in a growth phase.

· Strong understanding of mental health or suicide prevention – lived or professional experience welcomed.

· Track record in strategic planning, income generation and stakeholder engagement.

· Experience of developing services, managing volunteers, and fostering inclusive culture.

· Sound knowledge of charity governance, safeguarding, finance and HR best practice.

· Excellent interpersonal, written and verbal communication skills.

· Comfortable with hybrid working, frequent travel and engaging with emotionally complex topics.

SOS is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and lived experiences. The successful candidate will be required to undergo a DBS check.

Timetable for interviews

Shortlisted candidates will be notified w/c 29th Sept with formal Interviews to be held 6th/7th October 2025 in the Warwickshire area. 

Addendum: Person Specification

Communication & Interpersonal

· Excellent interpersonal skills with the ability to build strong relationships across staff, volunteers, partners and service users. (Essential)

· Strong verbal and written communication skills. (Essential)

· Diplomatic, professional and emotionally intelligent. (Essential)

· Able to work both independently and collaboratively; confident engaging with a wide range of stakeholders. (Essential)

Fundraising & Partnerships

· Proven track record in fundraising strategy, including grant applications, donor engagement and community fundraising. (Essential)

· Provide strategic oversight of the charity’s communications—ensuring the website, social media and printed materials are used effectively and creatively. (Essential)

· Develop a mental health training and awareness service that advances SOS’s mission. (Essential)

Leadership & Management

· Proven experience delivering programmes and activities within the charity sector. (Essential)

· Proven ability to lead and line manage staff within a dispersed team and varied working patterns. (Essential)

· Experience of managing volunteers and supporting their ongoing development. (Essential)

· Ability to work under pressure and respond flexibly in a fast-paced environment. (Essential)

· Proactive and highly organised, with strong time management skills. (Essential)

· Strong attention to detail, with the ability to prioritise, delegate effectively and meet deadlines. (Essential)

Mental Health & Values

· Strong understanding of mental health and suicide prevention, ideally with lived experience. (Essential)

· Commitment to promoting equality, diversity and inclusion internally and externally. (Essential)

· Demonstrated commitment to safeguarding, with experience in policies and processes to protect vulnerable adults. (Essential)

· Clear commitment to the aims and mission of SOS Silence of Suicide. (Essential)

· Empathetic listener with the ability to engage non-judgementally. (Desirable)

Strategy & Governance

· Demonstrated success in developing and implementing strategic plans, preferably in a charity context. (Essential)

· Experience of designing and building effective organisational structures to support growth, including operating in a ‘start-up’ environment. (Essential)

· Sound knowledge of charity governance and compliance, including engagement with trustee boards. (Essential)

· Ability to develop and implement new organisational processes and frameworks. (Desirable)

Technical Skills & Other

· Proficient in Microsoft 365 and OneDrive, including Teams, Word, Outlook and Excel. (Essential)

· Degree or equivalent experience in a relevant field. (Essential)

· Willingness to work outside of standard hours, including evenings and weekends when required. (Essential)

· Living within one hour of the Warwickshire office, with access to a vehicle for business use. (Desirable)

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
 

About the role:

SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Services Delivery and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday Wednesday 24th September 2025
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Working with SANEline Managers to triage contact requests to the wider Services Team and liaising with colleagues to ensure workflow.

2. Regularly updating the call back spreadsheet and creating daily reports.

3. Maintaining accurate and confidential information on all databases used within the Services Team.

4. Reading and hearing messages from people asking for support from SANE on all call back platforms.

5. Responding appropriately to disclosures and escalating safeguarding to relevant staff.

6. Extracting performance data and assisting with the preparation and production of information and reports for the Services Operation Manager and Director of Services, including the preparation of case studies.

7. Identifying trends and patterns to inform the needs of the Services Team.

8. Supporting with analysis of quantitative and qualitative data for the annual feedback survey.

9. Keeping abreast of all relevant legislation and regulatory standards, working within the requirements of GDPR.

10.  Ensuring all work is done in accordance with our confidentiality and privacy policies and procedures.

11.  Supporting the wider needs of the organisation and working closely with fundraising and media team.

12.  Attending one to ones and team meetings, including minute taking and dissemination of notes.

13.  Undertaking any other duties commensurate with this role.

Person Specification:
 

Experience

 1. At least 2 years’ experience of being an administrator, data officer or in an associated role, in an office environment or similar. Essential

2. Experience of extracting, collating and presenting performance or feedback data. Essential

3. Experience of working and developing databases and Excel spreadsheets at a skilled level. Essential

4. Experience of working in a diverse, changing environment. Desirable

5. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health. Desirable
 

Skills, Knowledge & Attitude

 6. A self-starter with excellent organisational and planning abilities, able to prioritise in order to meet goals and deadlines. Essential

7. Meticulous attention to detail. Essential

8. High quality administration skills which support a large programme of work. Essential

9. Knowledge or active interest in mental health and supporting people affected by mental health conditions. Desirable

10.  Ability to deal with reading and listening to sometimes potentially distressing content. Essential

11.  Strong interpersonal and communication skills both verbal and in writing, and numerical ability. Essential

12.  Ability to work effectively as part of a team and independently. Essential

13.  Skilled in Word, Excel, Outlook, Microsoft Teams.  Essential

14.  Ability to collate and provide statistical information and short reports. Essential

15.  Experience in running surveys or impact reports. Desirable

16.  Committed to SANE values. Essential

17.  Committed to our safeguarding and confidentiality policies and procedures and able to work within them. Essential

18.  Able to work within all organisational procedures. Essential

19.  Ability to work flexibly – each day may be different. Essential

20.  A work ethos underpinned by a commitment to equality and diversity. Essential