Community service manager jobs in Cambridge, cambridgeshire

Job Title: Regional Operations Manager 
Location: North of England (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer  
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date:  March / April 2026 
 

Role Purpose 
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact. 
 

Key Responsibilities:

Operational Coordination 

- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes. 
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. 
- Monitor daily operations and resolve any operational challenges quickly and effectively. 
- Ensure all work complies with organisational policies, procedures, and health & safety regulations. 

Stakeholder Engagement & Relationship Management:

- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression. 
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations. 
- Represent The Skill Mill at operational and partnership meetings. 

Performance Monitoring & Reporting:

- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met. 
- Prepare and present operational performance reports to the Senior Management Team. 
- Implement systems to measure quality, efficiency, and impact. 
 

Team Support & Development 

- Support and mentor Supervisors to maintain high standards of practice and delivery. 
- Identify training needs and facilitate professional development opportunities. 
- Foster a positive, collaborative, and accountable team culture. 
 

Person Specification:

Essential 

- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting. 
- Strong interpersonal and relationship-building skills. 
- Proven ability to coordinate multiple stakeholders and workstreams. 
- Excellent organisational skills with the ability to prioritise and work under pressure. 
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people. 
- Competent IT skills, including Microsoft Office and project management tools. 
- Commitment to The Skill Mill’s mission and values. 

Desirable 

- Experience managing commercial contracts or community-based service delivery. 
- Understanding of outcomes-based commissioning. 
- Health & Safety qualification or equivalent experience. 
 

Key Relationships 

- The Skill Mill Supervisors 
- Youth Justice Services 
- Pathways Advisors 
- Commercial Sales Manager 
- Senior Management Team 
- External partners and clients 

Join the Fire Fighters Charity as our Volunteering Manager and lead the development of a dynamic, inclusive volunteering programme that supports the wellbeing of the UK’s fire services community.

You’ll shape and deliver our national volunteering strategy, design an exceptional volunteer journey, build strong relationships, and ensure volunteers feel supported, valued and inspired. Working across teams, you’ll embed volunteering into our services, champion best practice and use insight to drive continuous improvement.

We’re looking for someone who:

· Has strong experience in volunteer management and volunteer strategy implementation

· Brings strategic thinking with hands‑on delivery

· Builds great relationships and influences at all levels

· Understands safeguarding, data protection and inclusive practice

· Is passionate about creating positive, impactful volunteer experiences

If you want a role with purpose and the chance to make a genuine difference, we’d love to hear from you.

Apply now and help us grow a thriving volunteer community.

Health Professional Education and Engagement Manager

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

A key focus of our strategy is to reach and engage with as many people as possible, affected by and at risk of bowel cancer, by embedding our information and support services within NHS diagnostic, treatment and care pathways. As Health Professional Education and Engagement Manager you will play a central role in helping us achieve this. With a focus on developing networks in primary care and developing existing relationships with CNS’s and secondary care health professionals, you will work across the UK to understand the needs of these stakeholders and identify ways in which we can support them. You will lead the development of our health professional education programme, combining live education events with online learning modules.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

The role

We’re looking for a dynamic and commercially minded Corporate Partnerships Manager to play a role in growing Cruse’s corporate partnerships portfolio. Working within the Income Generation and Communications Department — and embedded in our Partnerships Team — you will lead the development, management and growth of impactful, long-term corporate relationships that help Cruse support more bereaved people every year.

In this role, you will spearhead the recruitment of new corporate partners while maximising the value and reach of existing partnerships. You’ll create compelling partnership propositions, negotiate mutually beneficial agreements, and provide exceptional stewardship that ensures every partner feels valued, inspired and fully connected to our mission.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please note that your application may not be considered if you do not submit a CV and supporting statement.

The closing date for applications is 6th April 2026 with interviews taking place on a rolling basis.

We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 10th April 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

About UP
UP is the only UK charity solely dedicated to improving the lives of adults with Cerebral Palsy (CP). Our mission is to empower the 130,000 adults in the UK living with CP to lead full, active lives, with equitable access to healthcare, community support, and meaningful opportunities.

About the Role
This is a unique opportunity to contribute to the growth of a national, inclusive community and shape the future of adult CP support in the UK. 

With the launch of our Community Support Programme, we are creating a “virtual community centre” to reduce social isolation, promote health and wellbeing, and strengthen the collective voice of the adult CP community.

As our new Community Manager, you will be at the heart of this programme, helping to grow, support end empower our community, through connection, education and advocacy. You will be working to help create a programme aimed at reducing social isolation, fostering peer support, and empowering the community through education, connection, and advocacy. This role requires active travel and presence at regional outreach events, where you will build direct relationships, listen to lived experiences and represent UP in community settings. This is an exciting opportunity to shape a national support network from the ground up.

Key Responsibilities

Community Engagement & Growth

• Manage and grow our online and offline CP community, fostering a sense of trust, connection, and belonging.
• Design and manage communications with members across platforms and mailing lists.
• Travel to and engage with regional hubs, community partners and peer network to build visibility around the UK.
• Build relationships with allies, other charities, allied organisations and service providers to enhance collaboration and outreach.
• Develop and implement strategies to attract and retain members, ensuring broad
• reach across geography, gender, ethnicity, and access needs.

Programme Delivery & Events

• Lead the delivery of our Midweek Matters series and new virtual community offerings as well as design and launch new virtual initiatives to support mental health and wellbeing.
• Coordinate virtual and in-person community events, including content planning, logistics, and speaker outreach.
• Develop a welcoming, accessible, and inclusive virtual community culture.
• Liaise with community members to ensure our offering reflects their interests, voices, and needs.
• Champion the use of lived experience in shaping activities.
• Track participation, feedback, and community satisfaction and use surveys, case studies, and en-gagement data to report on programme progress and impact.

Who We’re Looking For

Essential

• Event planning experience, online or in-person.
• Experience in community engagement, support work, or programme delivery.
• Excellent communication skills—verbal, written, and digital.
• Highly organised, with ability to manage multiple tasks and projects.
• Tech-savvy and comfortable with remote tools (Zoom, social media, basic content management).
• Ability to work independently and as part of a small, dedicated team.
• Empathy and understanding of the lived experience of disability (lived or learned).
• Passion for equity, inclusion, and social justice.

Desirable

• Experience working with or within the disability community.
• Experience facilitating support groups or community-led initiatives.
• Knowledge of Cerebral Palsy or long-term health conditions.

Why Join Us?
You’ll be joining a small, passionate, and growing team making a big difference. We are grassroots, community-led, and driven by the belief that adults with CP deserve visibility, voice, and choice. This role offers a unique opportunity to build something truly impactful from the ground up.

Closing date for applications is 20th of March with interview dates on 30th and 31st March

Role: Community Development Manager 

Salary: £37,296 (pro rata)

Hours: 28 hours per week (0.8 FTE)

Location: Remote, with frequent travel across the West of England region

Managed by: Chief Executive

Term: Fixed term, 16 months

Deadline for applications: Noon 23 Monday 23 March

Following the appointment of our current Chief Executive in 2025, we are embarking on an exciting new chapter and developing a strategy that aims to extend our impact by addressing key rural issues facing communities locally, namely; access to jobs and services, affordable housing, and health and wellbeing.

Over the next 18 months, and thanks to funding from the National Lottery, we will be undertaking research, engaging stakeholders from across the region, and working with several rural communities to pilot local initiatives. We are confident this activity will catalyse interest in the challenges faced by people in rural communities, demonstrate the value of community-led responses, and lever in longer-term support and resource.

To help us take this ambitious programme of work forward, we are looking to recruit a Community Development Manager.

Reporting to our Chief Executive, key responsibilities will include project management, stakeholder engagement, and drawing on best practice to inspire, facilitate and offer support to groups to help them get going with projects that address local needs.

We are looking for a dynamic and highly motivated individual who’s passion for community development will cut through and help us demonstrate the potential of supporting people locally to have greater agency over the circumstances that affect their lives. 

For more information and details how to apply, please download a copy of the Job Description and Person Specification available from our website.

Full-time role (see operation of 28-hour week below). We are open to considering applications for a part-time role that would require job share.

Home Based Working in the UK (some access to a London office or co-working spaces across the UK available, flexible working policy).

Action for Global Health is a membership network of over 50 organisations working to improve global health. Its vision is a world where everyone can access quality healthcare without financial hardship, achieving true health equity.

AfGH’s strategy, extended to 2029, aims to ensure that stronger commitments from the UK Government help more people worldwide access affordable, high-quality healthcare suited to their needs. The network works by bringing together member organisations, civil society groups, and people with lived experience of health inequality - especially from low- and middle-income countries - to influence UK policy. It acts as a key link between global health civil society and government departments such as the Foreign, Commonwealth & Development Office and the Department of Health and Social Care, guided by its 10 health-equity principles.

AfGH is an independent network hosted by STOPAIDS, which provides legal, financial, HR, and administrative support.

The Advocacy Manager role helps lead AfGH’s advocacy strategy, working with the Director to coordinate campaigns and policy engagement to advance global health equity. Please download the full job description for more details.

Benefits of working at Action for Global Health (hosted by STOPAIDS)

We offer a number of benefits, including:

• We operate a 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff are able to work reduced hours over 5 days or a 4-day week. We offer flexible working, with non-standard working hours
• We operate a home-based working policy with some access to a London office or co-working spaces across the UK. We also provide a small home working grant and monthly working from home allowance
• A group stakeholder pension scheme with 6% employer contributions
• An individual learning and development budget allocated to staff members each year
• 20 days of annual leave per year (excluding bank holidays), plus 1 day for every year of service (up to 4 years)
• Enhanced maternity and paternity pay for employees with 1 year's service or more

Closing date: 6th April 2026

Please note that should sufficient applications be received we reserve the right to close this advert early.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, HIV status, national origin, genetics, disability, or age.

Woodgreen Pets Charity has been helping pets and their owners live happier, healthier lives for over 100 years. From rehoming and community support to education and advocacy, our work is powered by dedicated people and a focus on reaching communities so that our voice can play an important role in shaping conversations about animal welfare.

We are in an exciting period of growth and transformation and are looking to appoint a Community Programme Development Manager who will play a central role in strengthening and evolving Woodgreen’s community-based services, ensuring they are practical, effective, and grounded in the realities of people’s lives. They will focus on improving how community outreach services are designed, developed, and adapted over time so that they continue to best meet the needs of pets, their owners, and the communities they live in.

Working closely with the Head of Community Programmes, our successful applicant will take strategic direction and translate it into clear, workable service models. They will bring together learning from delivery teams, partners, and communities to assess how services are performing in practice and to inform decisions about where change or improvement is required.

By leading structured development and improvement activity across Woodgreen’s community outreach services, they will ensure that any changes that are made are coherent, deliverable, and capable of supporting consistent outcomes across different local contexts.  They will play a key part in strengthening service performance and in ensuring that Woodgreen’s community programmes continue to deliver meaningful impact for both communities and our charity.

If you have;

• A working knowledge of relevant design, improvement, or analytical methods (e.g. service or human-centred design, improvement approaches, behaviour change frameworks, systems mapping, monitoring and evaluation), with the ability to apply or commission their use in practice.
• Significant experience of developing, improving, or adapting services or initiatives involving complex or evolving needs, and using insight, evidence, and feedback to strengthen impact in practice.
• Significant experience of working collaboratively with a range of stakeholders, including operational teams, communities and partners in order to understand needs, test ideas, and support implementation across different contexts or delivery settings.
• Proven experience in using data, evaluation, and lived experience insight to inform service improvement, shape recommendations, or contribute to programme or model development, including balancing evidence with operational realities.
• An understanding of animal welfare issues, or a willingness to develop relevant knowledge through training and experience.

We would love to hear from you!

This is a full time, permanent position working 37.5 hours a week on a hybrid basis with the expectation that our successful candidate will work from our Godmanchester site for approximately 2 days a week dependant on business need.  Applications from candidates looking for a part time role of 30 hours a week will also be considered.  The starting salary for this position will be £35,598 - £43,507 per annum depending on experience (pro rata'd as applicable for a part time opportunity).  This is complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years (pro rata'd for part time position)
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Are you passionate about making a real impact through safer, high‑quality environments? Do you want to use your estates, health & safety and compliance expertise to help drive meaningful change across a national charity? If so, Life Charity would love to hear from you.

We are looking for an experienced, proactive, and values‑driven Estates Manager to lead our Estates function and ensure our services, properties, and environments consistently meet the highest standards.

The Role:

As Estates Manager, you will be the driving force behind the quality, compliance and safety of Life’s estate. This role combines strategic oversight with hands‑on management of our property portfolio, ensuring all sites are safe, secure and operating to required standards.

You will:

• Lead Health & Safety and Premises/Facilities Management across the charity
• Ensure compliance with relevant legislation, regulatory requirements and internal standards
• Oversee risk management, audits, inspections and safety monitoring
• Manage the Estates Coordinator and foster a culture of continuous improvement
• Work with external partners to ensure checks are carried out (Gas, Fire Safety, Legionella, Asbestos, etc.)
• Manage property acquisition, disposal, leases, maintenance and contracts
• Develop and maintain estates policies and reporting systems
• Drive a positive, proactive health & safety culture across Life

This is a fantastic opportunity for someone wanting to lead meaningful change within an organisation that truly makes a difference.

What You’ll Bring:

We’re looking for someone who is:

• Highly organised, proactive, and able to take initiative
• A strong communicator with excellent written and verbal skills
• Confident managing estates compliance, risk, safety and property-related functions
• Experienced in managing a portfolio of properties (minimum 3 years)
• Able to lead others and support their development
• Skilled in identifying improvements and driving change

Qualifications/Experience:
✔ NEBOSH (or equivalent) in Occupational Health & Safety
✔ Evidence of continuous professional development
✔ Experience in data analysis or financial management (desirable)
✔ HND or equivalent in business/charity administration (desirable)

Information about the role: 

For further information, please see the attached job description. 

Please note, there is a requirement to drive for this role.

Salary: £38,000 per annum

Hours: 35 hours per week

Location: Home Based with travel to Leamington Spa and sites around the UK

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Title: Blended Team Service Manager
Post no: 659
Working base: Biggleswade CMHT (Community Mental Health Teams) SG18
Area covered: Bedfordshire, Luton
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £28,500.00 per annum

About the Service and the Role

This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.

This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.

Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.

Key Responsibilities and Service Delivery

• Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
• Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges
• Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working.
• Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks.
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
• Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
• If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 18th March 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Prospectus is delighted to be partnering with our client in the recruitment of a new Community Services Coordinator, on a permanent basis. This is an exciting new role for the organisation which offers flexibility, and the opportunity to make a tangible difference to the lives of those living with lupus.

Please note, this role will be remote (based in Northern Ireland) with regular travel across NI and across the wider UK, depending on service need. Please also note, this role is offered on either a full-time or part-time basis.

Lupus is a chronic autoimmune disease which is uncommon, complex and poorly understood. It affects the immune system and can cause lasting damage to the kidneys, skin, heart, lungs and/or brain. This organisation is the only national charity supporting people living with lupus and those that care for them. They hold an ambition for a world where people with lupus can live full and active lives and work hard to empower people by providing information about lupus and offering support so their voices are heard and their condition diagnosed and managed effectively.

This is an exciting new role for the organisation which will focus on engaging with communities and recruiting and training volunteers to deliver peer support services for those living with lupus. As Community Services Coordinator you will work as part of a small, tight-knit team, and will facilitate co-production sessions with stakeholders across the lupus community, enabling beneficiaries to design and shape community-based services. The role will involve providing direct support to service users, producing regular reports, and supporting and managing volunteers to provide service resourcing. The organisation is particularly interested in developing their support offering across Northern Ireland and require someone who understands the health landscape and is confident to engage with a range of stakeholders to develop their offering.

This is a unique opportunity to make a significant impact across the lupus community. To apply for this role you must have demonstrable experience of recruiting, supporting and managing volunteers, and will be confident working in partnership with a range of stakeholders. You will be a warm and engaging individual with experience of facilitating group work in a variety of settings, and monitoring services for evaluative purposes. You will have a clear understanding of supporting others to navigate the UK health system (with a particular understanding that this differs between UK nations).

Please apply by submitting your CV in Word format (cover letters are not required at this stage). Successful candidates will be contacted and invited to put together a supporting statement.

As a specialist recruitment practice, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We are invested in supporting you through your application journey.

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support -  and we're also now beginning recruitment for several new roles and to fill vacant positions. 

Victim Support are looking for a proactive and strategic Stakeholder Manager to join our Witness Service in this new role. The ideal candidate will be passionate about making a positive impact on victims and witnesses, and skilled at building strong, collaborative relationships across a diverse range of partners, including government agencies, justice sector organisations, community groups, and internal teams.

This role is full-time working 37.5 hours per week and is home-based with some national travel.

Job Title: Community Fundraising Executive

Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our Organisations website. 

Location: Derbyshire

Hours: 37.5

We’re seeking an experienced Charity Fundraiser who will play a pivotal role in raising lifesaving funds and spreading awareness of the vital work our charity does.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks. Want to find out more? visit our website www.theairambulanceservice.org.uk. 

What You’ll Be Doing:

The Community Fundraising Executive works closely with the National Community Fundraising Manager to deliver short and mid-term strategic plans and priorities for the function. The role is responsible for growing community awareness of the charity and driving fundraising activity across the region to meet income targets by proactively seeking out creating new opportunities and relationships. The key areas of activity the role is responsible for include generating and building relationships with community groups, organisations, volunteers and supporters, identifying new opportunities and leads within the region that will generate new income streams for the charity, and presenting to local organisations and groups within the region.

What We’re Looking For:

•  Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
•  Collaborative approach to achieving departmental and wider organisational objectives
•  Passion for the work that TAAS does
•  A flexible approach to allow adaptability to the changing needs of the organisation
•  Experience as a fundraiser within a charity.
•  Comfortable approaching new business opportunities.
•  Highly motivated self-starter.
•  Strong relationship building and communication skills.
•  Ability to manage a database effectively.
•  Good presentation skills.
•  Ability to meet and exceed income targets.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. If you have applyed for this role within the last 6 months, please be aware your application may be automatically declined.