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Top job
SPEAR, Multiple Locations (On-site)
£42,000 per year
Lead a 24/7 hostel service in Richmond, support people out of homelessness, and make a real impact as SPEAR’s next Hostel Manager
Posted today
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Page 1 of 8
Greater London (On-site)
Richmond, Greater London
£42,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. 

About the role

This is a hands-on leadership role where you will:

  • Lead and manage a team including a Team Leader and Support Workers
  • Ensure safe staffing levels and effective rota management
  • Oversee safeguarding, risk management, and incident response
  • Drive high standards of service delivery and resident support
  • Build strong relationships with local authorities and partner agencies
  • Ensure compliance with health and safety, including fire safety and building standards
  • Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

  • Has experience working with people experiencing homelessness or complex needs
  • Has managed or supervised staff in a supported housing, hostel, or similar setting
  • Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
  • Can lead and motivate a team in a fast-paced environment
  • Is confident managing complex and high-risk situations
  • Has excellent communication and organisational skills

Why join us

At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

  • Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
  • Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
  • Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
  • Cycle to Work – Save on a new bike and accessories through salary sacrifice
  • Season ticket loan – Interest-free loan for annual travel passes
  • Moving house day – Extra day’s leave when you move home
  • Financial security – Life assurance (4x salary) and interest-free emergency staff loan
  • Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
  • Career development – Ongoing training, learning and progression opportunities
  • Blue Light Card – Discounts across a wide range of shops, restaurants and services
Application resources
Organisation
SPEAR View profile Organisation type Registered Charity Company size 51 - 100
SPEAR logo Play
IMAGE1.pngSPEAR HR TEAM.jpgHHLS.PNGIMAGE2.png
Posted on: 28 April 2026
Closing date: 28 May 2026 at 16:26
Tags: Social Care / Development, Training / Learning, Advocacy, Housing, Operations, Conflict Resolution / Peace, Data Protection, Domestic Violence / Abuse, Engagement / Outreach, Health and Safety, Homelessness, Justice, Mental Health, Office Management, Programme Management, Risk Management, Safeguarding, Substance Misuse, Statutory, Social / Support Work