Community Engagement Coordinator

Job title: Community Engagement Coordinator

Hours: Full-time (35 hours per week)

Contract: 12 months initially, with the potential for extension for at least another 12 months

Salary: NJC points 14 (£23,080) to 19 (£25,481)

Location: a mix of home and office working (Chorley/Preston), with significant amounts of time spent in local communities across Lancashire

Do you want to join a team who are passionate about improving mental health and wellbeing for the people of Lancashire?

We’re looking for a bold and caring person to join our Community Development Team, who has experience of working alongside communities, getting to know them and understanding their needs.

We want someone who is open, hardworking, creative and able to work on their own initiative to coordinate our community engagement work. This is a key role in ensuring we are listening to people who are representative of the Lancashire population, particularly those with lived experience of mental health conditions.

You will carry out research and work directly with people who use Lancashire Mind services, and the wider community, to make sure our services are designed with the people who will use them. You will support colleagues within Lancashire Mind to provide a range of opportunities for people who use our services to influence our work.

The ideal candidate will have experience of engaging and working alongside diverse communities, with a good understanding of how prejudice, stigma and discrimination impact on people’s mental health. But, above all, we want someone who believes in our vision of a Lancashire where everyone has the opportunity to have the best mental health and wellbeing possible.

Lancashire Mind is committed to fighting racism and other forms of oppression. We want to be a great employer for all our staff, regardless of their background or characteristics. We recognise that not everyone is the same and that different people will require different support to fulfil their potential. We want to ensure Lancashire becomes a place of greater equity and inclusion. One thing we can do to work towards that goal is to ensure that our staff team is representative of the diverse communities across Lancashire, and particularly those communities we know face mental health inequalities. We particularly encourage applications from those communities and from anyone with experience of living with a mental health condition.

Lancashire Mind offer a 35-hour working week, 25 days annual leave (plus bank holidays), a workplace pension scheme, sick pay scheme, paid emergency time off to care for dependents, regular supervision and a variety of learning and development opportunities. 

Deadline for applications: 12 noon on Tuesday 24th August 2021. Interviews are scheduled to take place on Thursday 2nd September 2021.

Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this post is subject to an enhanced Disclosure and Barring Service (DBS) check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work.

Registered Charity Number 1081427

Registered Company Number 3888655

2020 was a huge challenge for us operationally as much as it was for individuals and communities across the UK. We put our best foot forward and met that challenge, expanding our operations to meet demand, engaging with more food suppliers and bringing the media and sports ambassadors on board to spread our message and help us engage with those who needed our support.

We now need your expertise to support our work and make sure people throughout Merseyside and North Wales can access our FareShare Go services and understand our mission.

We’ve got a great set of values that inform our work, we’re Passionate, Ambitious, Respectful, Collaborative and Focused. Our mission is to tackle the cause of food poverty and not just the symptoms and we’re driven by the vision of a UK where no good food goes to waste.

So, if you are someone who can forge relationships, engage with audiences and handle all manner of situations, this is the right challenge for you with plenty of chances to make an impact and a difference.

The Role

As a Community Co-ordinator, you will be tasked with driving the growth and sustainability of FareShare Go in Merseyside and North Wales.

Specifically, this will involve engaging, and maximising relationships with, charities and retailers across the region and ensuring their charity experience with us is second-to-none.

Your role will focus on five key areas; charity account management, community capacity building, sustainability and compliance, retailer engagement and FareShare network engagement.

This will involve:

- Engaging with new and existing charities, ensuring that KPIs are reached
- Seeking opportunities to enable and empower charities to increase their capacity
- Identifying stores where re-engagement activities are needed to improve charity coverage
- Maintaining strong retailer relationships across the region
- Partnering closely with the Regional Centre(s) in your area and working on joint initiatives to improve and grow the FareShare community

About You

To be considered as a Community Co-ordinator, you will need:

- Exceptional relationship-building skills with a range of stakeholders
- Strong communication skills and the ability to engage with a variety of audiences
- Confidence and an assertive nature when handling difficult situations, whilst demonstrating calmness and professionalism
- Strong problem-solving skills
- To be able to self-manage your own performance and workload
- Initiative and innovative thinking, in order to shape new/different ways of working
- Strong IT skills
- A flexible approach to working arrangements as the role may involve high levels of travel to areas in the UK
- A valid driving licence for the UK, access to your own vehicle and can undertake extensive travel across your region

Level 2/3 Food Safety training would be desirable, but training will be provided. Previous experience of working with constituent relationship management (CRM) software, preferably Salesforce, would also be beneficial, as would some experience in data analysis and project planning. A degree-level qualification or a strong career history with relevant skills would also be advantageous.

Other organisations may call this role Community Engagement Co-ordinator, Partnerships Officer, Food Poverty Prevention Co-ordinator, Community Partnerships Officer, Charity Partnerships Co-ordinator, or Community Services Officer.
 

The closing date for this role is the 22nd August 2021.

FareShare are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a Community Co-ordinator, please apply via our Fareshare Uk website.

An exciting opportunity has become available for a specific individual to join our team of dedicated professionals working towards improving the lives of people effected by Dementia within the North Kent Area. You will have the responsibility for managing all elements of volunteering at Alzheimer’s & Dementia Support Services. You will strive for the highest standards of volunteer recruitment, placement, engagement, and retention whilst always promoting our values and ensuring people affected by dementia are at the heart of all we do. You will enjoy working as part of a wider team that works together to champion the rights of people affected by dementia to participate in family and community life.

In return for your hard work and dedication we are offering a competitive salary of £23,000 (pro rata), contracted between 22 to 32 hours a week, hours based around core hours Monday to Saturday. 9.00am to 5.00pm with the occasional evening events. You will receive 24 days holiday per year plus bank holidays (Pro Rata) along with eyecare and pension benefits. You should hold a UK driving licence and have the use of a car to travel around the Dartford, Gravesham and Swanley area. All milage and expenses will be paid.

Closing dates for this role will be 1st September 2021 with interviews expected to take place the week beginning 6th September 2021.  

This fantastic opportunity will enable you to make a significant impact on the well-being of our service users.

The Trinity Community Project is a health and wellbeing charity providing support from its centre to those with mental health issues and learning disabilities. The service is open five days a week from 9am – 4.30pm. We aim to promote independence and social inclusion. The Activities Coordinator’s role is to enable and encourage people to participate in a range of social activities within the service and out in the community. The activities that we deliver offer choice and promote people’s skills, independence and self-confidence, while maintaining their dignity and safety. The Activities Coordinator is line managed by the Service Manager who reports to the Trustees of the Trinity Community Project.  Support Workers & Volunteers provide additional support.

To plan and deliver activities for the people who use the service in line with the planned timetable and service policies and procedures.

To promote the work of the Trinity Community Project and the dignity of service users ensuring a professional approach at all times.

To assist the Service Manager in reviewing and developing the services in line with the service policy and performance standards.

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

We are looking for a Community & Youth Events Coordinator to join our North West team, covering the regions C&Y development projects. 

The role of Community & Youth-Events Coordinator is to support the Trusts strategic programme delivery through community and youth engagement, and local events. The post holder will build effective relationships with local communities/partner organisations to develop and deliver a variety of projects/interventions/activities for a range of people including young people (13 & 25 yrs old). 

Location

The role will be based working from home, with the allocation of a nearby Hub for collaborative working in Ellesmere Port or Burnley. 

This is a regional role but there will be an expectation that the successful candidate will be able travel to attend meetings or occasional fieldwork throughout the regional waterway network. 

See our network on our website.

DBS

As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.

This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment.

A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis. 

Responsibilities:

• To work with the Regional Team on the priorities for the region in-terms of community and youth engagement. 
• Support/deliver the region in delivery of local engagement events. 
• Identify and develop strong working relationships with a wide range of organisations in the designated areas.
• For Funded Projects complete and submit regular project monitoring and reporting in line with Lead Partner and Funder requirements.
• Display the Trust values and behaviours at all times.
• Ensure that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.
• This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment. 

About you:

You will have the following work experience:

• Worked with the community and/or young people, including developing and delivering practical tasks and activities.
• Tangible experience successfully delivering projects/events in partnership with other relevant organisations, both in person and/or digitally. 
• Konwledge of how to source and coordinate social action/volunteer projects.
• Understanding of project management, delivery, reporting and evaluation. 
• Working knowledge of issues relating to working with young people or vulnerable people including safeguarding.
• Worked within the Third Sector/Voluntary organisations is desirable.

Skills:

• Ability to deal effectively with a wide range of internal and external contacts.
• Excellent project management skills.
• Excellent communication and interpersonal skills that will transfer well to event organising. 
• High levels of energy and commitment.
• Ability and willingness to work evenings / weekends as required.
• Ability to work unsupervised and alone when appropriate.
• Excellent time management, prioritisation and organisational skills, managing a diverse workload.
• Ability to manage budgets. 

To Apply:

Click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact the Recruitment Team.

We are currently conducting our interview processes virtually as we continue to respect and follow necessary social distancing guidance to protect our team and our candidates. You may be invited to a face to face further stage interview which will always be conducted following strict social distancing guidelines. 

In addition to your salary, you will receive access to a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salaries sacrifices benefits. We are also open to flexible working arrangements. Further details can be found on our website.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

Find out more about the work we do and opportunities we have on our website.

Volunteering Services Coordinator
Fixed Term until January 2022
Home Based
£26,500 per annum

This is a pivotal role in which you will have the opportunity to support the delivery of volunteering roles in our emotional and practical support services so that a wider range of people can get involved in supporting people affected by cancer.

You’ll support the growth of volunteering in these services by delivering volunteer involving opportunities and enabling their sustainability. A key component of the role will be to work collaboratively with your peers and lead volunteers to enable a positive volunteer experience and delivery of effective practical and emotional support interventions to people living with cancer.

It’s particularly important that you demonstrate sound knowledge of policies and procedures relevant to this role and experience of planning. A rounded understanding of volunteering in its widest sense is useful in addition. Most important of all though, your successful track record in supporting a range of volunteer led services working with a vulnerable client group within a health and care setting is needed to achieve our goals.

And what do we offer you in return? We commit to actively developing you and offer benefits including private medical insurance, life assurance, pension, generous leave, and interest free loans for season ticket and gym membership.

Any offers on this role are made subject to a criminal records disclosure check or equivalent.

Secondment Opportunity. This vacancy may be suitable as a secondment for internal applicants. Please discuss your application for this role with your line manager to check how this would work. You should also refer to the secondment policy for more information

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. The interview date will be 12th August 2021.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan HR Team.

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity in England and Wales providing expertise on contentious deaths and their investigation to bereaved people, lawyers, other advice and support agencies, media, parliamentarians and the general public. Our range of cases includes custody and detention, multi-agency failings or where wider issues of state and corporate accountability are in question, such as with Hillsborough and Grenfell. You can find more information on our website, particularly in our Impact Report, and on our Campaigns, and Media Releases webpages.

ABOUT OUR GRENFELL PROJECT 

In the immediate aftermath of the fire, INQUEST mobilised its resources to support the communities on the ground, provide information and help shape processes around the investigation. Supported by the INQUEST Lawyers Group, we helped shape the Terms of Reference of the Public Inquiry and have been keeping a watching brief ever since. Through our support of bereaved families, the sharing of our expertise with community groups, and our well-established model of family engagement and influencing, we have helped to ensure that the voice of bereaved and survivors remains at a centre of all proceedings. In February 2019, we held a Family Consultation Day which led to our report, Family reflections on Grenfell: No voice left unheard, which fed into our parliamentary and advocacy work.

Building on our current project, we want to ensure that families bereaved as a result of the Grenfell Tower disaster remain supported and empowered throughout the further stages of the investigations and Public Inquiry. The overall objective is to ensure that the experiences and the voice of families remain at the centre of all the proceedings, including Module 8 of Phase 2 of the Inquiry (‘the inquest function’) expected in the summer of 2022 and the Inquiry recommendations:  the Phase 2 report is expected by early 2023; and any criminal proceedings, which may follow would take place throughout 2024. We want to use our unique expertise and model so the issues around accountability at individual and corporate levels and are adequately addressed and necessary reforms and recommendations are followed up.

ABOUT THE ROLE 

The purpose of the role is to support families most affected by the Grenfell disaster. Working closely with the Executive Director and the Senior Parliamentary Officer, and to engage those families in the policy, parliamentary and advocacy work that INQUEST is undertaking in relation this project. Finally, it is to keep a watching brief on the Public Inquiry and other legal processes, liaise with community groups, lawyers, and also the media, in order to ensure that the bereaved and survivors are at the heart of the Inquiry and investigation processes.

ABOUT THE CANDIDATE

The successful candidate will have experience of support, casework and/or advice provision, preferably in a human rights or social change environment. They will also have experience in engaging and mobilising groups and individuals in the pursuit of systemic change.

With outstanding communications skills and the ability to quickly instil trust, they will have a demonstrable awareness around, and understanding of, the issues INQUEST is seeking to address through the Grenfell Project.

They will enjoy working in a very fast paced environment, and will adhere to INQUEST values and commitment to social justice, equality and diversity as well as our commitment to tackling racism and discrimination.

We are looking to recruit an experienced and dynamic Services Coordinator to work alongside the Services Manager and Communications Coordinator to deliver, develop and support our confidential telephone befriending service to the sight loss community. This is a complex administration role combined with customer facing activities.

The successful candidate will have primary responsibility to administer the delivery of the service, collect and maintain accurate data and ensure that the needs of Sightline’s Service Users and Volunteers are met. In addition, the successful candidate will network across the sight loss sector to gain new Volunteers and Service Users.

If a candidate has a visual impairment this will be seen in a positive light because of the likely empathy the candidate will have with our Service Users and Volunteers.

If this role excites you then please register your interest to receive the full Services Coordinator Job Pack. Please do NOT send any kind of written application until you have read the Job Pack.

Do you want to be a part of a global movement that aims to expand the reach of hospice and palliative care by creating virtual networks of heath care professionals to share knowledge and peer support? Are you a solution focused problem solver with experience in using video conferencing technology?

We are looking for a tech-savvy and proactive Clinical Team Coordinator with a keen eye for detail to support Hospice UK achieve it’s goal to support UK wide learning and collaboration across Hospice and End of Life Care settings through ‘Project ECHO’ and the Hospice UK clinical team.

Hospice UK is the national charity working for those experiencing dying, death and bereavement. We work for the benefit of people affected by death and dying, collaborating with our hospice members and other partners who work in end of life care.

We believe that everyone, no matter who they are, where they are or why they are ill, should receive the best possible care at the end of their life.

You will be joining the Project ECHO Team within the Clinical Team, based in London and Belfast, who provide strategic direction and support to the provision and implementation of the Project ECHO model throughout the UK.

ECHO, the Extension of Community Healthcare Outcomes is an established not-for-profit tele-mentoring model that was developed in the USA to improve care of patients in underserved areas. It involves the use of video conferencing software and cloud-based technology to connect specialist ‘HUBS’ with ‘SPOKES’ to create a community of practice who sharing knowledge to support and ultimately transform service delivery. Project ECHO is operating in more than 50 countries and it’s goal is to touch 1 billion lives by 2025. 

You will be providing a point of contact, coordination and facilitation of knowledge, shared learning and collaboration across the Clinical Team and external stakeholders. This will include providing guidance to ECHO trained organisations as well as operational and basic IT/ video conferencing support during ECHO sessions and project related events.

You will also be involved in contributing to the coordination and delivery of Hospice UK’s ECHO ‘Virtual Immersion Training’ Programme, hosted via Zoom.

You will have the opportunity to express your creative skills through coordinating the development and preparation of marketing and communication tools and/or materials for the organisation’s Project ECHO platforms including the website, intranet, email newsletters and social networks.

More information about the role is available in the job description and person specification available on our website.

How to apply

To apply for this role, click on the apply on website button to be redirected to our website to send us your CV along with your completed supporting statement form and equalities monitoring form by the closing date.

The closing date is 10am on Monday 16 August 2021. 

Interviews are scheduled to take place (virtually, using Zoom) on Wednesday 25 August 2021.

Hospice UK values equality and diversity, and strives to be inclusive. We recognise the benefit and value of having people from a range of backgrounds, heritages, ages, experiences and skills in our organisation.

Are you committed to supporting unpaid mental health carers living in Lambeth? 

Join the Carers’ Hub team to make a lasting difference to the lives of unpaid carers in Lambeth. 

We are looking for a full-time Service Coordinator to join the team to shape and deliver a programme of 1 to 1 support, peer support groups, forums and social activities for adults who are caring unpaid for someone affected by a mental health condition or substance abuse or alcohol problems. 

The Adult Carers’ team supports carers from the age of 18 upwards who look after a family member, friend or neighbour living with an illness, disability, mental health problem or addiction, and this role will give you the opportunity to be creative and put the ideas that you will develop in partnership with carers into practice. 

You will have exceptional organisational skills and a passion for working with mental health carers. You will also enjoy taking responsibility for making decisions, problem solving and using your initiative.  You will be someone who is able to motivate and inspire carers to come along and take part, and be confident and comfortable talking to a wide range of people, facilitating group discussions and working autonomously in a small, friendly team.

Please read our job pack for full details of the role, person specification and Carers’ Hub Lambeth. 

Closing date: 9am Friday 27th August

Interviews will take place on Thursday 1st September 

Job Title: Operations Support Coordinator

Contract Type: Permanent, Full time and part time positions available

Location: Home-based. GoodGym has a small office in Central London which you are able to work from but candidates outside of London are welcome to apply. Travel to London every couple of months may be required for which reasonable expenses will be paid.

Reporting to: Older People Operations Manager

Salary: £21,500 (pro rata)

Holidays: 25 paid holidays + bank holidays and 5 paid development days per year (pro rata)

Application Closing Date: 16th August 2021

Interview Date: 20th August 2021

GoodGym's Diversity Statement

We are looking for the best people to help us provide support to millions of people affected by loneliness and isolation in England and Wales. We want our team to reflect the diversity of the communities we serve and we offer equal opportunities to everyone, regardless of race, sex, gender identity, disability, age, nationality, religious or philosophical belief, age, sexual orientation, educational attainment, family status, trade union activity or any other factor. We see diversity as strength and want everyone to be able to be their whole selves at work. We therefore strongly encourage candidates from Black, Asian and Minority Ethnic backgrounds to apply for this role.

About GoodGym

GoodGym is an award-winning charity that encourages people to get fit and do good at the same time. We organise activities that encourage people to be active while volunteering for community groups, charities and older people. 

GoodGym works in 58 areas and boroughs across the UK and is recruiting for an Operations Support Coordinator to join the Older People Operations team. The Older People Operations team works with around 5000 volunteers across the country who support older people through social visits and helping them with practical tasks around the home.

GoodGym’s work with older people has seen a significant increase in activity since the beginning of the Covid-19 pandemic, this is a great time to get involved and be part of a small team doing good across the UK. GoodGym is specifically looking to address the underrepresentation of people from Black, Asian and Minority Ethnic backgrounds in its staff and we strongly encourage candidates from these underrepresented groups to apply for this role.

Working environment

Before the Covid-19 pandemic, we were an office-based organisation working in Central London. Like everyone we’ve had to adapt to home working and we’ve found we quite like it. We work hard to keep video meetings useful and interesting and to find ways to socialise and have fun.  We know it’s important to find time to step away from your computer and encourage you to do so.

We’re currently in the process of deciding exactly what our office set up will look like in the future but we know it will be flexible. We do like to meet up in person and so if you are applying from outside of London we would expect to see you at our office at regular points throughout the year.  Reasonable transport costs will be paid.

Role description

As part of GoodGym's Older People's Operations Team, you will play a key role in the organisation supporting older people. You will also support volunteers, manage a busy workload and deal with different groups of people.

Primary Responsibilities

Office Management

• Answering phone calls and managing the Older People Operations Team’s shared email inbox

Volunteer Support

• Acting as first point of contact for volunteers, whether over email or over the phone; supporting them, troubleshooting and resolving issues where necessary
• Maintaining volunteer records and reporting to the Older People Operations Manager if any safeguarding issues/allegations are raised in line with GoodGym’s Safeguarding Policy.
• Providing administrative support for volunteers and older people, including but not limited to  communicating with referral partners, screening and listing volunteering tasks  on the GoodGym website, confirming tasks  with beneficiaries on the phone and ensuring best safeguarding practices are upheld
• Supporting volunteers through the process of DBS applications, checking references, conducting document checks and making judgement calls on volunteers’ suitability to volunteer.

Relationship Management

• Communicating with potential and existing referral partners over the phone and via email, answering questions about GoodGym and providing technical support as and when necessary
• Seeking out partnership opportunities for GoodGym

Other Responsibilities

• Contributing to the development of the Older People Operations Team and respective processes and policies

Person Specification

Skills and abilities

• You’ll have strong communication skills (both written and verbal) and will be a people-person, able to build strong relationships with people from a variety of backgrounds and to support volunteers and older people through sometimes difficult situations
• You’ll be calm and level-headed when faced with pressure. You’ll be organised and able to prioritise your workload
• You’ll be a self-starter and able to work independently as well as part of a team. We’ll provide all the training you need initially and after that, you’ll work quite autonomously so this role would suit someone who is able use their initiative and get stuck in
• You’ll be a trusted member of a small team. You’ll be sensitive and supportive of other team members, including our volunteers and spot opportunities to support others when they are under pressure
• You’ll be willing to bring ideas to the table to improve the way we work
• You’ll be IT literate and able to pick up new systems quickly. GoodGym uses various different tech platforms so being able to use them effectively will be important in this role
• You’ll have strong empathy with the people you are supporting and a passion for creating positive social impact

Experience

It would be useful for you to have some of the experience below, whether it's professional experience or experience from education/volunteering. However, it's more important that you fit the person specification above so please get in touch even if you don't have any of the experience listed below.

• Experience of handling telephone calls 
• Experience of using different websites and IT platforms 
• Having challenging or difficult conversations with customers or the public
• Work supporting or interacting with customers 
• Experience of volunteering, community projects or working with volunteers

How to apply
To apply for the role, please fill out an application form.

Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re starting a new piece of work in Islington in partnership with Islington Council and need an energetic, and imaginative person to coordinate things for us.

You will lead the Islington “Community Offer” Project. You will find and mentor local people and community organisations, helping them to create new ways for people with a learning disability to have increased choice, new experiences and community connections.

 To do this job you must:

• Understand the world of care – but maybe feel it could do with a bit of a shake up, particularly for people with a learning disability
• Be a real people person – able to work well with all sorts of folks with confidence.
• Instinctively make connections – and join up dots that are sometimes less than obvious.
• Be able to spot what people are good at and nurture it.

Have a look at the job description and person specification for more information.

The post holder will be employed by Community Catalysts and based in Islington.

Closing date for applications is Monday 16th August 2021 at 5.00pm and interviews will take place on Wednesday 25th August 2021 in Islington.

We welcome applications from all sections of the community.

Demand for our specialist tutoring services to children in care and with SEND has rocketed with the COVID19 pandemic. We are seeking an excellent addition to our team to support the increased demand for our provision and scaling of our organisation. 

The Organisation

Equal Education is a social enterprise with the aim of improving educational outcomes for the most vulnerable children in society, including those who are in the care system, and those with special educational needs. We believe in providing meaningful educational provision to those for whom mainstream education is not working or is not an option.

We work with over 600 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

The Role

We are looking for a Programme Coordinator with a knack for keeping things organised and maintaining workflows whilst ensuring quality support for the children and young people, tutors, schools, teachers, social workers, parents/carers, and Local Authorities that we work with. You will use strong communication and empathy skills, and apply excellent case management skills to creating lasting and impactful tutoring and client relationships. 

Working as part of our Programmes Team, you will be assisting with day-to-day tasks including:

• Providing ongoing support to young people, parents/carers, tutors and Local Authority partners to ensure a smooth running of tuition programmes;

• Coordinating cases which are sometimes complex and can involve multiple parties, including social workers, and supporting multi-agency collaboration;

• Working closely with schools and Local Authority Partners to provide them with updates on tuition programmes and progress made by the students;

• Reviewing tuition reports for quality assurance and support tickets;

• Resolving issues to ensure tuition runs smoothly, escalating to management when needed;

• Monitoring tuition hours utilisation and liaising with clients with regards to continuation of tuition;

• Coordinating exam specific tuition requirements for students in exam years;

• Providing support to tutors to resolve their queries and updating them on any potential change of circumstances with their tutoring programmes;

• Supporting the development of our  tutor community, in which we offer training, best practices, knowledge sharing on Equal Education processes, etc.

In addition, there might be a need to support the Programmes team with:

• Allocating members of our Tutor Community with new student referrals; 

• Liaising with parents/carers/teachers to confirm schedules and availability of their children/students and supporting them throughout the placement to ensure the child’s education and engagement is the priority;

• Recruiting new tutors to work with our organisation.

Person specification

The ideal candidate will be confident in providing day-to-day operations management/support with a strong emphasis on the quality of the tutoring relationships that you broker. As a key link between our stakeholders and clients, you will need to be a clear and confident communicator and know when to draw on the expertise and advice of management.

You will have a strong desire to work on a key social problem. You enjoy working in a fast paced and agile environment, switching often between tasks. Able to work with uncertainty and ambiguity, seeing constraints as an opportunity to be creative and try innovative ideas. Proactive in finding what needs to be done and having it completed, no matter how complex or trivial it may be.

The willingness to build a strong relationship with people face to face, over the telephone and email. Being happy to spend time with people through a variety of interactions. Have a good understanding of team work and will work with the team to create an inclusive team culture. 

Essential skills/experience

• Ability to prioritise effectively in order to meet short term and long term deadlines.

• Ability to work effectively with multiple agencies and know when to escalate issues, particularly with regards to safeguarding.

• Strong communication skills, both in writing and verbally, transparent record keeping. 

• Caring and empathetic about the education outcomes of children in the care system.

• Advocacy skills to ensure timely delivery of services to the children we work with.

• Good understanding of business processes and strong attention to detail.

• Professional and polite telephone manner; have the ability to speak to individuals from a wide range of backgrounds; from social workers to senior local authority officers be empathetic with parents/carers in difficult situations.

• Proactive in responding to issues and a problem solving mindset.

• Knowledgeable of safeguarding requirements and best practice in handling sensitive data and issues.

• Knowledge of key issues relating to LAC/SEN, including trauma and attachment awareness. 

Desirable

• An understanding and experience of the schooling system and wider education landscape.

• Understanding children’s services and delivery of local services.

• Experience or knowledge of SEN provision and local offering.

• Experience working within the local government/school and social work sectors would be a bonus.

• Knowledge/experience of working in or with a Social Enterprise.

General

The job is subject to having the right to work in the UK, two professional references and an enhanced DBS check.

Route to applying

Please send in your CV with a covering letter which outlines at max 3 reasons why you are suitable for this role. Any candidates who submit without a covering letter will have their application struck out. 

Good luck!

Bolton Adult Autism Support ( BAAS) is a registered well established local charity that exists to provide support to parents and carers of people (18 plus) who have or think they may have an Autism Spectrum Condition. BAAS is committed to providing quality services to families impacted by autism and this includes safeguarding and promoting the welfare and wellbeing of those aged 18 plus and therefore expects all staff and volunteers to share this commitment.

In recognition of our services to the autistic community of Bolton BAAS received the Queen’s Award for Voluntary Service in 2020.

We now want to recruit a like -minded Co-ordinator for our Befriending Plus service.

Co-ordinating the scheme you will help to recruit, train and support volunteers; deal with enquiries from families, help families to identify priorities and achievable goals for those with Autism Spectrum Conditions and liaise with external organisations. Also compile reports and statistics for the service.

Enrichment of the lives of those with ASC and their families will be a key outcome for this service.

The person we are looking for will have:

• An understanding of Autism Spectrum Conditions and associated Mental Health Issues.
• Proficient at administration and IT skills.
• Ability to deal with enquiries from professional/ statutory organisations in a professional manner.
• Ability to engage with people who have an ASC and their families in a sensitive and sympathetic manner.
• Attend day time meetings as requested
• Have good organisation and communication skills
• Have at his/her disposal a vehicle for use in carrying out his/her duties.
• The ability to work from home as necessary.
• A start date for the successful candidate of 1st October is anticipated
• He/she will be highly motivated and have the ability to self -manage daily routines.

Hours of work will be 21 per week (flexible):  Starting salary is £20161 per annum pro-rata.

Applications are welcome from all suitably qualified persons of the community but are particularly welcome from those with a diagnosis of autism.