Crm database officer jobs

Anna Freud is seeking an Administrator - Schools and Colleges Early Support Service (SCESS) to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: 

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

Please visit our careers page for details of our staff benefits.

You’ll be joining a fast-paced but very supportive team of around 15 people, with plenty of guidance at the start and a strong culture of working together. We offer hybrid working with at least 20% of your time onsite at either our London or Manchester hub, and there may be scope for increased remote working for the right person.

Flexible working is available where service needs allow, and you’ll be part of a workplace that genuinely prioritises wellbeing, inclusion and ongoing development. As part of the Schools Division, you’ll also gain experience within a service that makes a real difference to children, young people and the education professionals who support them.

What you’ll do

In this role, you’ll provide the core administrative support that keeps the Schools and Colleges Early Support Service running efficiently, ensuring that appointments, communications, data processes and day-to-day operations are well coordinated so practitioners can focus on supporting children, young people and school staff. You’ll work closely with practitioners and the Project Manager, and you’ll also build regular connections with school staff and education professionals across the country. These relationships are central to the role and key to keeping the service running smoothly.

• Getting up to speed quickly with scheduling, mailbox management and core administrative processes.
• Helping maintain smooth service delivery by keeping information accurate, organised and shared in a timely way.
• You’ll manage daily service administration, oversee intervention activity and act as a point of contact for practitioners.
• Scheduling appointments, webinars, training sessions and internal/external meetings, making sure all logistics are in place.
• You’ll monitor and manage the service mailbox, respond to enquiries and share prepared communications with stakeholders.
• Organising meeting arrangements, preparing agendas, circulating papers and taking accurate minutes when required.
• You’ll maintain and update databases and spreadsheets, track service uptake, and collate data for reporting and analysis.

What you’ll bring

You’ll be a well-organised and proactive administrator who’s confident with digital tools, comfortable managing a busy workload, and able to communicate clearly and professionally with practitioners, schools and other stakeholders.

• You should have experience working in a busy administrative setting and be confident juggling multiple tasks.
• Strong IT skills are important, including ease with MS Office, web-based systems and databases/CRMs.
• You’ll need excellent organisation, attention to detail and time-management skills to stay on top of deadlines.
• Clear written and verbal communication skills are essential, along with the ability to work well with a range of colleagues and professionals.
• A flexible, problem-solving approach is key, as well as an understanding—or willingness to develop an understanding—of the school environment, safeguarding and confidentiality.

Key details

Hours: Full time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is considered depending on individual situation and service needs. Must work Friday.

Salary: £27,040 FTE per annum, plus 6% contributory pension scheme

Location: Location Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). There may be scope for increased remote working for the right person.

Contract type: Fixed term until 31 August 2026

Next steps

Closing date for applications: midday (12pm), Thursday, 4 December 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Tuesday, 9 December 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely on Tuesday, 16 December 2025.

Questions?

Please contact us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Survival International is looking for a skilled, enthusiastic Individual Giving Officer, focused on high donors, foundations and legacy givers. If you excel in relationship-building, creative planning, and meticulous organisation, this is your chance to be part of a movement making a difference for Indigenous peoples worldwide.

Focused on engaging with and inspiring individual donors, rather than submitting bids and filing reports, this role gives you the space for creativity and initiative. As part of a small but highly motivated and effective team, you will get to work with and learn from a varied and supportive group of colleagues. 

We are open to recruiting a more experienced candidate, or one earlier in their career - the salary will be set in the upper or lower half of the advertised range accordingly. For a more experienced candidate, we are also open to this being a part-time post.

For further details, please download the Job Description and the Application Form. The Application Form is downloadable via the 'How to apply' button.

Business Manager – Institute for Turnaround

Salary: £35,000-£42,000 per annum, dependent on experience

Hours: 35-hour week with flexible working as required.

Contract: Permanent

Location: Office-based role in the City of London with some working from home (typically onsite Tuesday-Thursday, with flexibility required)

Responsible to: Chief Executive Officer (CEO)

Context:  The Institute for Turnaround (The IFT) is the UK’s leading membership organisation for turnaround experts. Our members and corporate partner organisations help underperforming businesses avoid unnecessary insolvencies. IFT members preserve jobs and livelihoods, uphold local industries, protect economic value and strengthen public service organisations.

This role will suit an experienced administrative professional whose emotional intelligence is highly developed, who is tech savvy, quick to learn and who can take ownership of projects and problem-solve with maturity in a complex and fast-paced environment.

You will be working with a small high performing and friendly team who are busy supporting senior and smart business leaders by providing unparalleled accreditation, professional development, knowledge and networking opportunities and advocacy for turnaround excellence.

Recruitment process:

· The recruitment process will comprise an interview involving a presentation from you, plus a short task.

· Interviews will take place in person/on site during the week commencing 15th December

Application:

· Please find the JD and person specification attached. 

· Submit CV and a short covering letter setting out suitability according to the person specification  by 5pm on Thursday 4th December.

• No AI generated applications please.
• No agencies please.

The Sales and Insights Manager leads on the management and development of the CRM database and ticketing system (Tessitura). They are responsible for reporting and in-depth analysis of sales and data with the aim of better understanding our audience and delivering creative, data led, and results driven marketing campaigns.

Application deadline: 12PM, Monday 24th November 2025
Interviews will take place: The week commencing 1st December 2025
Second Round Interviews will take place: The week commencing 8th December 2025

The Marketing & Communications team is crucial to the success of the Almeida’s ambitious vision and the strategic priorities for the team include:

• Build and manage the brand of the Almeida Theatre across London, the UK and internationally.
• Take a strategic and data first approach to marketing and promoting the Almeida and its work in order to deliver income targets in excess of £3 million in ticket sales each year.
• Build and diversify the audience who experience our artistic programme and increase engagement levels among those currently least engaged in arts and culture.
• Engage with a significantly bigger audience than current ticket purchasers, curating a cultural conversation predominantly through the creation and distribution of digital content.
• Develop a segmentation strategy for audiences based on insights from our CRM system (Tessitura).
• Generate additional income from growth of the Almeida Membership and the promotion of auxiliary sales.

Key Responsibilities:
CRM:

• Lead on management of Almeida’s central CRM database, Tessitura, and act as principal point of contact with Tessitura for all system maintenance, development, and upgrades.
• Work closely with the Marketing and Development teams to maximise the use of our CRM systems and ensure they are fit for purpose and align with the goals of the organisation.
• Ensure the CRM provides an effective sales funnel and is an efficient sales process.
• Work with the Box Office Manager to set up on-sales for new productions and events.
• Update the information and content in TNEW (online booking system), working Box Office Manager to ensure a smooth sales path.
• Work with the Development team to enhance our insight into current and prospective supporters. In particular, working to support Membership recruitment and retention, to encourage donations.
• Work with the Marketing Manager to produce audience segmentation strategies.
• Help troubleshoot queries or issues, related to Tessitura filtering those that cannot be resolved internally through to the Tessitura support.
• Provide support to all of the key departments within the Almeida which generate and use data, including set up of users, and provide training as required.
• Be a key part of the Almeida’s GDPR team ensuring all our data collection and processing complies with all current and future data protection legislation.

Sales, Insights and Data:

• Compile and deliver sales reports and analysis to relevant departments across the organisation, including senior and executive leadership, tailoring reports to suit a range of requirements.
• Monitor ticket inventory and introduce strategies for managing ticket holds.
• Provide up-to-date data analysis and reporting on marketing activities to help improve the effectiveness of campaigns.
• Use sales data analysis to advise the Director of Marketing and Communications on ticket pricing strategies.
• Manage our digital audience survey (Survey Monkey) and Arts Council data collection platform (Illuminate), collating and reporting on the results and evaluation of campaigns and audiences.
• Help guide the Almeida’s audience development strategy through customer research and data analysis relating to existing and new audiences.
• Support other departments with data collection and analysis.

Other duties:

• Be jointly responsible for the accuracy of all marketing communications, maintaining the theatre brand at all times, and advocating for this across the organisation.
• Support the Marketing Manager with digital advertising.
• Help to develop and deliver marketing strategies to increase income from auxiliary sales such as merchandise and Almeida Café & Bar.

Person Specification

• Enthusiasm for theatre and the work of the Almeida.
• Significant experience of CRM and ticketing systems, ideally Tessitura.
• Digitally and technologically fluent, with understanding of relevant software and systems.
• Knowledge of in-depth ticketing data-analysis and reporting techniques.
• Highly numerate, with an interest in data and statistics.
• Experience of driving forward key audience development objectives.
• Strong attention to detail.
• A creative thinker, problem solver and confident decision maker.
• Excellent verbal and written communications skills.
• Ability and confidence in managing relationships with both internal and external stakeholders.

Equality, Diversity and Inclusion
We want to create and sustain a productive, diverse and inclusive working environment. We ask everyone who works with us to champion this ambition and embed it in their day-to-day work being at the heart of our Actions for change: Equality, Diversity and Inclusion Policy and monitored through our Action Plan.

Environmental Sustainability
We aim to be an environmentally sustainable organisation and ask that our all our teams work to support this. In doing so we are seeking to promote efficient and sustainable practices that create
minimal impact. This is outlined in our Environmental Sustainability Policy and tracked in our annual action plan.

Remuneration and Hours:
Salary: £41,000 per annum
Holiday: 25 days per annum
Probationary period: 3 months
Notice period: 3 months
Pension: As part of auto-enrolment you may be eligible for NOW pension. The Almeida contributes 3% of basic salary to a stakeholder pension scheme (Scottish Widows), following 6 months’ service and successful probationary period.
Other Benefits: theatre ticket subsidy scheme, season ticket loan, theatre tickets, staff discount in the Almeida bar and other local amenities.
Location: This position is based at the Almeida’s administration offices at 108 Upper Street, London N1 1QN. There will also be the opportunity to work remotely.

For a job description and details of how to apply please visit our website.

Supporter Experience Executive

• Hours: Full time - 37.5 hours per week 
• Location: Oxford and Hybrid
• Salary: £25,087 - £32,376 per annum
• Closing date: 4th December 2025 at 12 noon
• Interview date: 10th December 2025

Join our team and help make a difference!

Helen & Douglas House is at an exciting point in its journey with a new CEO and a bold five-year strategy. We’re looking for a Supporter Experience Executive to play a vital role in delivering exceptional supporter care and ensuring our fundraising activities run smoothly.

About the Role

As part of our Fundraising Team, you’ll be the first point of contact for our supporters, providing outstanding customer service and stewardship. You’ll manage supporter enquiries, coordinate campaign and event fulfilment, and ensure accurate data handling in line with GDPR and fundraising regulations.

Your responsibilities will include:

• Managing supporter inboxes and handling enquiries with compassion and professionalism.
• Delivering excellent supporter care, including thanking and stewardship.
• Coordinating fulfilment for campaigns, appeals, and events.
• Maintaining accurate supporter records and optimising Gift Aid opportunities.
• Supporting fundraising events and cross-team initiatives.

About you:

• We’re looking for someone who is:
• Experienced in a supporter or client-facing role with exceptional customer service skills.
• Highly organised, able to manage multiple projects and deadlines.
• A strong communicator with excellent attention to detail.
• IT literate, with proficiency in Microsoft Office (CRM experience is a bonus).
• Positive, proactive, and committed to continuous improvement.

Why Join Us?

You’ll be part of a passionate team making a real difference to families and children. We offer a supportive environment, opportunities for development, and the chance to contribute to an ambitious new strategy.

Standard DBS check required.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Closing date 4th November 2025 at 12 noon

Helen & Douglas House

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

About Orbis UK

Orbis UK is an affiliate of Orbis International, an eye care charity that transforms lives through the prevention and treatment of avoidable blindness and visual impairment.

Over 1.1 billion people live with vision loss in the world today. Yet for a staggering 90% of these people, visual impairment is treatable or could have been prevented.

At Orbis we work to change this injustice by providing treatment to thousands of people each year, training new generations of eye health-workers, and leading cutting-edge scientific breakthroughs that restore sight. Our vision is a world where communities strive together in the fight to save sight, and no-one is needlessly blind.

Orbis UK (Orbis Charitable Trust) is a registered charity in the UK and raises income from funders across the UK, Europe and the Middle East, towards our global commitment to eliminate avoidable blindness. In 2024, the UK team raised £5.1m.  These funds supported 18 projects across 8 countries. With these funds we delivered 9,908 training sessions for health workers, enabled 469,287 eye screenings, 37,378 treatments and delivered 2.5m doses of antibiotics to tackle trachoma.

Our ambition is to grow our income to £10 million per year within the next five years.

Overall purpose of the role

The Trusts and Foundations Officer role will be responsible for securing five-figure funding from Trusts and Foundations and management of existing donor relationships to ensure effective stewardship. The role will also manage small Trust mailings and provide wider support to the team by maintaining funder records in Raisers Edge, developing case for support and supporting internal reporting on Trust fundraising activity.  

We’re looking for an experienced Trust Fundraiser who can drive forward our income growth from both our existing and new supporters with skills in researching Trusts, writing compelling funding proposals and reports and in particular growing the medium Trust fundraising programme.

There are four key areas of responsibility for the role:

i) Identifying and researching Trusts that have the ability to give at the five-figure level, maintaining a pipeline of planned applications.

ii) Preparing high quality, written applications and reports to funders.

iii) Reviewing and growing a small Trust mailing programme (under 10K)

iv) Provision of support to the team in Raisers Edge data management and internal reporting.

Full details of the job description are attached below.

Benefits of working for Orbis UK

Before completion of probation:

· Competitive Salary benchmarked annually

· Minimum 25 days holiday pro-rated increasing with length of service

· Life Assurance Policy (4 x salary)

· Employee Assistance Programme

· E-learning Courses

· Social Activities

· Flexi-time

· Free Sight Test

After completion of probation:

· Matched employer pension contribution up to a maximum of 10% of basic salary

· Interest free season ticket loan

· Cycle to work scheme

· Contribution to cost of new prescription glasses

· Possibility of an overseas project visit after 3 years’ service

Application and interviews

Closing Date: Friday, 5th December 2025

Interviews: W/C 8th December 2025

Start Date: January/February 2026

All applicants must have the legal right to live and work in the UK.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We operate an anonymised recruitment procedure so that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. This will ensure all applicants are assessed solely on the strength of their application and not be affected by unconscious bias or confirmation bias

Orbis UK acknowledges and recognises the disadvantages and barriers people from underrepresented and socially diverse groups face in the workforce. Orbis UK is committed to addressing this issue and we strongly encourage those from underrepresented and socially diverse groups (Black and Ethnic minorities, LGBTQ+ and candidates with disabilities) to apply.

Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme (MDS)

About Us

Unfold is a bold, community-rooted charity supporting children, young people and families to thrive on their own terms and shape the systems around them. We’ve been driving social justice locally for 35 years, powered by brilliant volunteers who mentor, champion and walk alongside the people we serve.

About the Role

We’re growing fast, and we’re looking for someone who can supercharge our volunteer experience. You’ll lead the full volunteer journey,  recruiting community-rooted mentors, designing inclusive training, strengthening partnerships with universities and employers, and making sure every volunteer feels valued, prepared and inspired.

About You

You’ll embed social justice, accountability and care at every step, ensuring our volunteers reflect the communities we support. If you’re a relationship-builder, a storyteller, a strategist and a champion of equity who knows how to turn passion into action, we’d love you on our team.

We’re eager to hear from applicants with lived experience of the challenges our service users face, including people from the global majority, women, people living with disabilities, and those who identify as LGBTQ+.

Why Work with Us

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be. 

Grade: 6

Salary: £15,582 per annum, pro rata (£25,971 FTE)

Position type: Part time, 22.5 hours a week, 12 months fixed term contract (Flexible working considered)

Responsible to: Supporter Care Team Lead/Officer
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall (Hybrid working with minimum one day per week in the office)

ROLE:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts. Over the coming year ShelterBox is transitioning to a new CRM system (Dynamics 365), and the job holder will be involved in supporting team SMEs (Subject Matter Experts) and being active participant in adopting new changes and learning new processes.

WHO ARE WE LOOKING FOR?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

Duties will include but not be limited to:

* Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox, phone calls, social media direct messages and post.

* Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.

* Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.

* Processing and acknowledging all donations that have come in through a range of sources including but not limited to post, website, standing orders, direct debits and financial reconciliations.

* Maintaining accurate gift aid records.

* Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database.

* Producing written correspondence such as bespoke letters and responding to feedback or complaints.

* Aiding the Supporter Care Manager, Supporter Care Team Leader & Supporter Care Officer in project work that will develop the team's approach to supporter engagement.

* Supporting and supervising volunteers within the team.

* Taking an active part in ensuring your own personal development.

* Contributing new ideas and continually seeking to improve processes to drive efficiency and improve supporter experience.

* Undertaking general admin tasks related to supporter communications such as filing, scanning etc.

General Duties

Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.

* Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.

* Following all policies and procedures at all times and contributing to the review of any policies and procedures as required.

* As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.

* Occasionally represent the work of ShelterBox at events to members of the public and supporters.

DATA, IMPACT AND EVALUATION OFFICER

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the role 

We’re looking for someone who can help Likewise understand, evidence and communicate the difference our work makes — for people, for our community, and for the wider system we’re part of.

The Data, Impact and Evaluation Officer will hold and develop our monitoring and evaluation functions, ensuring they reflect the relational nature of our work. Understanding our data, demonstrating our impact, and telling our story in a compelling way are central to our organisation’s strategy going forward. Whether that’s about generating the income to do our work, making sure more people can access our services, or reporting to funders on the social impact of their investment, this role plays a vital part in ensuring our story is well evidenced, well told and widely understood.

This role combines technical ability in data, reporting and evaluation with relational and strategic strengths in collaboration and influence. You’ll work closely with Service Leads, our Fundraising Manager, Wellbeing Support Workers and Volunteers to ensure that data is rigorously collected, recorded, analysed and interrogated. Where you spot gaps in our systems and processes, you’ll lead on designing and implementing solutions.

You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values.You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values. 

Key responsibilities 

1. Data and systems 

• Review Likewise’s current data systems and processes and build an understanding of our current strengths, challenges and opportunities for improvement. 

• Establish and manage user-friendly, intuitive data collection processes that reflect the realities of our frontline work. 

• Ensure the quality, consistency and completeness of data across services, supporting accurate reporting and insight. 

• Maintain and develop Likewise’s monitoring and evaluation framework, ensuring alignment with organisational priorities and funder requirements. 

• Lead on the improvement of digital systems (e.g. CRM, data dashboards) to make data easier to use and learn from. 

• Lead on GDPR and data protection, including overseeing data management and storage practices, coordinating team training and acting as first point of contact for any data protection 

2. Analysis and reporting (supporting fundraising and contracts) 

• Work with the Fundraising and Communications Manager to generate robust evidence and stories for funding bids and reports. 

• Provide accurate, insightful data to demonstrate need, reach and outcomes for current and prospective funders. 

• Contribute to reporting cycles and project monitoring for grants and commissioned work. 

• Help identify and articulate trends or insights that strengthen our funding cases and future proposals. 

3. Demonstrate and evidence impact 

• Analyse quantitative and qualitative data to show outcomes, learning and social impact. 

• Produce clear, engaging reports and summaries for internal learning and external audiences. 

• Develop or refine theories of change and outcome measures that capture relational and person-centred change. 

• Draw on wider research and evidence to contextualise and strengthen our impact story. 

4. Stories and case studies 

• Build engagement and understanding across the team in the how and why of data and story collection — fostering curiosity, ownership and care. 

• Work with staff, students and volunteers to collect stories, vignettes and quotes that bring our work to life. 

• Collaborate with the Fundraising and Communications Manager to share stories in accessible, ethical and creative ways — through reports, social media or campaigns. 

5. Support service improvement and learning 

• Help teams use data and feedback to reflect, learn and adapt — making learning relevant and motivating. 

• Provide practical training and tools to build confidence and data literacy across teams. 

• Support Directors and Leads to interpret learning and feed insights into service design and development. 

Onboarding and immersion 

• Spend time in the early weeks embedded in our work — shadowing staff, students and volunteers across our 1-1 and community activities. 

• Use this experience to ground frameworks, reporting and data practices in the lived reality of our work. 

About you 

We’re looking for someone who combines curiosity and rigour — someone who can handle data confidently, but also cares about the human story behind it.

You’ll thrive at Likewise if you are self-motivated and adaptable. You’ll need to be comfortable with uncertainty, autonomy, and enjoy working in an environment that’s collaborative and ever-evolving. You may find it harder here if you prefer fixed structures, clear hierarchies or rigid processes — the way we work asks for flexibility, shared responsibility and mutual accountability.

Essential 

• Experience in monitoring, evaluation, data or research within a charity, public sector or community setting. 

• Experience working with CRM or case management systems. 

• Strong analytical skills (quantitative and qualitative) and confidence with tools such as Excel or Power BI. 

• Ability to design or refine data collection frameworks and indicators. 

• Excellent written communication, able to translate data into compelling insight and learning. 

• Strong relationship-building and influencing skills, with the ability to collaborate across teams. 

• Organised and self-motivated, with attention to detail and follow-through. 

• Reflective and values-driven, comfortable with complexity and nuance. 

Desirable 

• Understanding of relational or trauma-informed approaches to care and support. 

• Experience in the mental health, social care or community sector. 

• Experience supporting organisational learning or delivering training. 

• Qualification in social research, data science, or a related field. 

Fundraising Manager

ABOUT THE ROLE

Hours of work: 30 to 37.5 hours per week

Salary: £38,870.89 FTE per annum (£31,096.71 actual salary for 30 hours)

Reports to: Director of Fundraising & Communications

Place of work: Hybrid, with 2-3 days per week in our Liverpool or Manchester office

Contract type: Permanent, Part time or Full time considered

Closing date: Midnight on Thursday 27 November 2025

Notes: This position does not offer visa sponsorship.

Main purpose of the role:

As a Fundraising Manager, you will:

• Support the Fundraising Team to deliver against their own individual objectives, and the strategic plans for the Fundraising & Communications Team;
• Coordinate efforts to maintain and build relationships with trusts, foundations, partners, regular donors, challenge event participants, and all those giving one-off donations;
• Work with the Director of Fundraising & Communications to develop a local fundraising approach with each L'Arche Community;
• Work directly with L'Arche Communities and project leads to agree funding propositions and ensure with internal and external stakeholders;
• Collaborate with leaders in communications and data and insights to ensure internal and external engagement efforts are aligned;

Key essential criteria:

• Experience of researching, engaging and developing relationships with funders, including trusts and foundations, resulting in significant funding;
• Strong project management and people skills;
• Experience in providing support to and collaborating with fundraisers;
• Experience of using a customer relationship management (CRM) database;

You can find more details about L'Arche on our website.

Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website.

A full job description and person specification can be found in the Recruitment Pack

To apply, please submit your CV and answer the questions from our online application form.

The closing date is: Midnight on Thursday 27 November 2025

First interviews will be held online week beginning 3 December; Second interviews (in person) will be held on 10 or 12 December in Liverpool.

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.

We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

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Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

Location: North East London

Contract: Full Time, Permanent – 37.5 hours

Salary: £27,900pa to £29,700pa – depending on experience

Closing Date: Wednesday 26th November 

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 25 days’ annual leave

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

Role Description

The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.

The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.

Responsibilities

Key responsibilities include:

• Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
• Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
• Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
• Support the HFP in preparing proposals, funding applications, and sponsorship pitches
• Support the HFP to produce compelling performance and evaluation reports for funders and other donors
• Maintain and update a bank of proposal templates and sector insights
• Support the services team in the development of professionally written proposals
• Collaborate with marketing and customer teams to target organisations and contacts for campaigns
• Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
• Maintain accurate records of engagement, income, and pipeline development

Required skills

Essential skills and experience

• Experience securing new funding opportunities or partnerships (commercial or charitable)
• Strong written communication skills with the ability to produce persuasive content
• Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
• Ability to synthesise complex information into actionable insights
• Strong relationship-building and collaboration skills across teams
• Excellent time management and prioritisation

Desirable skills and experience

• Experience of measuring and reporting on project impacts
• Familiarity with CRM systems and data tracking
• Understanding of marketing and customer engagement strategies
• Knowledge of the UK social housing sector either professionally or through lived experience

Job accountabilities

• Support the HFP in delivering strategic growth and income targets
• Maintain a pipeline of opportunities and sector intelligence
• Collaborate across teams to ensure alignment of business development activities
• Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
• Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.

Interviews expected to take place the week commencing the 8th December.

JRS UK is recruiting two full-time Fundraising and Communications Officers as part of our Communications, Fundraising, and Advocacy team. You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

1. Supporter engagement:

• Thank and record donations; maintaining up-to-date supporter records

• Support outreach through JRS UK events such as our Advent Service and report launches

• Represent JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference

• Undertake talks and appeals in parishes or schools

2. Digital and Offline communications:

• Produce and distribute printed materials (e.g. quarterly newsletters; publicity materials; parish resources)

• Maintain and develop JRS UK’s digital presence (e.g. website; social media; eupdates)

 • Capture and manage digital assets (such as audio, photographs, and videos)

 • Develop content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy

• Analyse web traffic and social media engagement to inform future activity

3. Appeals:

 • Support the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by:

            o Researching and drafting content

            o Curating and segmenting data

            o Sourcing and producing visuals

4. Trust fundraising

• Steward relationships with some small and medium sized trusts

• Draft and submit grant applications and reports

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy

About the Sheila McKechnie Foundation

The Sheila McKechnie Foundation (SMK) is here for people working to make lasting change, whether in their community, across society or for our planet.  We connect the campaign community to grow in solidarity, share ideas and find common cause.

Campaigning is vital to a healthy society. In a free and hopeful society, people need to know they have the power to make a difference: they can envisage change and can push for that change to happen. For nearly two decades, we have run programmes for individuals and groups, offered support and advice and been a place to share knowledge on the keys areas of effective campaigning.

Each year, we work directly with up to 300 organisations and well over 1000 people. They are tackling a wide range of social issues across human rights, environment, health, housing, young people, and community. Whether improving disabled access on local transport, tackling financial inequality, or promoting solutions to global conflict, our mission is to help campaigners succeed.

About the Role

We are seeking an experienced Operations and Systems Manager to join our team. As Operations and Systems Manager, you will ensure SMK’s operations are well managed, and make sure that we have all the processes, technology and policies needed to operate effectively. We’re looking for someone to take initiative to improve things where needed and bring their experience from elsewhere to the team.   

The Operations and Systems Manager will work closely with the CEO, Board and staff team of 6, and hold the relationships with our external IT, Accounting and HR providers. You will also play a key role within the organisation in shaping culture and supporting staff to carry out their roles to the best of their abilities.

For further information, please see the job description. 

Flexible and Hybrid Working

Our office base is located in central London. You need to be in the office for a minimum of 1 day per week and further Team Days and Board Away Days. Travel and accommodation for working at our London office is at the job-holders own expense. Expenses incurred for SMK business outside London are covered by the charity.

The 15hours per week can be worked flexibly across Monday to Thursday, with a preference for them to include at least part of Monday and Tuesday to accommodate our weekly team meetings (Monday mornings) and Board Meetings which occur quarterly (Tuesday afternoons)..

If you have any questions about the role or process, please get in touch. We are happy to discuss any accommodations or adjustments needed to support your application or participation in the interview process. Please let us know how we can assist.  

Closing Date 30th November, Interviews in person Tuesday 8th December