Crm database officer jobs

The ocean is in danger, and we don't have much time to save it. We create inspired, motivated Ocean Activists everywhere, each one of us committed to protecting the ocean and all it makes possible. We shout loudly for the ocean, gathering the evidence and giving voice to the issues that hold leaders to account.

Today we are more than surfers. It’s about more than sewage. We’re here because of the ocean. Read on if you are ready to join us.

The role:

To inspire and motivate our broad community of ocean activists – made up of campaigners, volunteers, members, and donors – we need a bird’s eye view of our data. We therefore require a fit for purpose Customer Relationship Management system, which is used by all teams, integrates with our systems and helps us make informed decisions.

The CRM Project Manager will be responsible for project managing the requirements identification, scoping, implementation and rollout of a new CRM system; working closely with the Director of Operations & HR, senior stakeholders, Database Officer and, once appointed, the incumbent suppliers' implementation resources. The role will include all traditional Project Management duties, in the context of IT systems implementations. 

As CRM Project Manager you will shape and manage a CRM implementation, including migrations and 3rd party interfaces. You will be an effective listener and communicator, understanding and translating our requirements into CRM solutions, and acting as the main point of contact for 3rd parties. You will manage change internally, ensuring all future users are engaged, informed, and trained as part of a change management plan.

Key Responsibilities:

• Manage the implementation of a new organisational CRM over a 12-month timeframe, from scoping through to go-live, staff training and user adoption
• Engage with and excite teams about the value a new CRM will bring to their work
• Facilitate and enable teams to identify and articulate their requirements from a CRM system.
• Manage regular Project Team meetings
• Lead the preparation of papers for meetings, contributing to regular programme reports (plan, progress highlight report, risks, issues, costs, minutes and actions); collating specialist papers from other project members; preparing and distributing meeting packs
• Ensure decisions, information items etc., are clearly identified in the agenda and minuted, to provide a formal and easily located audit trail. Minute meetings; circulate promptly
• Prepare and monitor project, workstream and exception plans, as needed.
• Manage the production of deliverables, in line with the project plans. This may include drafting standard project documents, e.g. PIDs.
• Drive overall progress, and coordinate use of resources, resolving conflicting time demands where necessary.

You will bring

• An ability to understand our functional and non-functional requirements, and translate these into system solutions
• Strong people and listening skills, and ability to get buy-in to the project and changes it will bring.
• Alignment in values and ability to frame a business case in the context of our charitable objectives
• A high level of organisation to develop a project plan and manage timelines, budget, resources and quality.
• Creativity and imagination to push our knowledge of what is possible in terms of functionality and integration
• A solutions focused and hands-on way of working. You will need to be able to think strategically and do the legwork, working with key roles across the organisation to drive the project forwards.

You should have

• Experience of managing IT implementation projects (e.g. Finance system, mid-tier ERP, CRM).
• Previous involvement in the implementation of a CRM including data integrations, 3rd Party APIs and migrations.
• Proven track record managing scope, risks, issues and budgets
• Excellent theoretical and working knowledge of CRMs
• A strong track record of project planning and progress-chasing: creating plans based on input from suppliers, colleagues and own experience of similar projects; working with delivery leaders and key stakeholders to agree and meet timescales; identifying and planning formal sign-offs; re-planning when needed, suggesting alternatives to maintain momentum towards milestones.
• Extensive experience as a successful project manager in a formal environment. Able to demonstrate effective support for governance processes and decision audit trails.
• Understanding and experience of both Prince2 and Agile project management and the ability to utilise these to best effect within the project parameters
• Project Management Experience

We will provide:

• Space and equipment to work in our recently refurbished office on the cliffs in St.Agnes, north Cornwall. Coastal walks, lunchtime swims and surfing is encouraged.
• Flexibility, working around core hours of 10.30am to 3.30pm. Remote working options, with a current requirement to be in the office 2 days per week to maintain human contact and a feeling of team.
• Time Off in Lieu for working out of hours.
• Open and friendly team environment supported by team social events, team planning and knowledge-sharing.
• Access to a healthy training and development budget.
• Access to free confidential advice from a qualified counsellor on any issues, through our Employee Assistance Programme.

Diversity and inclusivity:

We want Ocean Activism to be open to everyone. A diverse voice is a more powerful voice. Diversity in our people brings new viewpoints and this drives debate and creativity, which is key to successful campaigning and an ability to engage new audiences. As such, we encourage applications from people who belong to groups which are often marginalised in society.

We’re working with a wonderful health charity who are looking for a CRM Data Manager to join their team. You’ll be responsible for all aspects of the charity’s CRM system (MS Dynamics) and data strategy. You’ll own, develop and execute an overarching technical map of the CRM function, whilst enabling key processes by completing data admin tasks, automating these where possible. You’ll act as a product owner for their Dynamics CRM improvements, gathering user requirements from internal stakeholders and being a bridge between non-technical staff and the external CRM agency.

You’ll engage in cross-organisational projects, ensuring a coordinated approach to data management and use, promoting best practice across the organisation. You’ll develop robust training resources to ensure all users are fully trained and comfortable using the system. You’ll produce and enhance dashboard reporting to analyse performance and identify trends.

You will need:

• Experience managing a fundraising database
• Experience using commercial reporting tools to develop and produce complex reports
• Knowledge of agile methodologies and experience working collaboratively
• Experience managing database redevelopment projects from briefing to delivery

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

Salary: £21,798 - £31,140 per annum

Grade: 7

Position Type: Full time, 12- month Fixed Term Contract.

Responsible to: CRM Manager

Location: Flexible. HQ is in Truro, Cornwall. 

Role Purpose: 

ShelterBox is striving to provide outstanding information systems and technology that will maximize our fundraising and operational capability in this digital age. We have recently implemented a new industry leading CRM in order to strengthen our global fundraising capability, enable advanced analytics and improve relationship management for the entire organisation. 

This exciting new role will enable the CRM benefits to be realised by all supporters, stakeholders and our beneficiaries. The CRM Officer is responsible for making sure the CRM meets the needs of the department/users, that data is onboarded successfully from source and the CRM health is maintained through the effective management of dupes and data cleansing activities.

Who are we looking for?

We are looking for an enthusiastic individual with excellent data management and data import skills and the ability to work with technical and end user stakeholders. You will develop a thorough understanding of CRM data structures quickly and support the CRM Manager in introducing new taxonomies, categorisations and moving historical data into new agreed structures.

You will support the CRM Manager who is the CRM Product Owner in the continual development of the system with focus on inbound data received from source. Part of this role will testing new data imports, developing mapping templates and acting as data integration sign off on fundraising projects.

At times you will need to document new business processes working with colleagues in the wider Fundraising Operations (FROps) team to understand the full end to end data journey. You will quickly become a CRM superuser for Blackbaud CRM and with your analytical skills you will identify and manage data quality issues.

ShelterBox is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment. We are committed to employment equity and actively encourages LGBTQ+ applications, disabled applicants, and Black, Asian and Minority Ethnic candidates.

Duties will include but not be limited to:
•    CRM Administration & Maintenance
o    To be the Super User with the responsibility of setting up CRM events, appeals, campaigns, attributes amongst others
o    Developing data import templates (or changes to existing ones) to onboard data sources successfully
o    Champion data quality, highlighting issues when identified and proactively working to resolve them 
o    Work with CRM Manager to develop, document and test workflows and processes 
o    Work collaboratively and positively with colleagues in IT on fundraising projects that involve CRM data

•    Data Management 
o    To ensure data compliance and data integrity of the CRM including donation coding, donor information, marketing opt ins and suppressions
o    Perform regular data cleansing, improvements and de-duplication
o    Understand, investigate, report and seek to rectify data quality issues 
o    Work with the Insight Managers to surface data for business intelligence purposes
o    Work with the Supporter Care team to ensure database coding is kept updated and completing urgent requests when required to facilitate financial reconciliation

•    Fundraising Support
o    Liaise with stakeholders across the Fundraising department and with other teams when working on data projects
o    Answer quick queries and enquiries received from teams that use the CRM
o    Be an active member of project teams ensuring CRM requirements are considered
o    Ensure the CRM fulfils all data collection requirements, ensuring regulatory compliance and adhering to Charity GDPR policy and processes at every stage, and contribute to making necessary changes
o    Coordinate the facilitation of data capture with the Supporter Care Manager to ensure supporters are added to the charity newsletter and direct mails
o    On occasion provide ad hoc training and query responses to end user teams

Other responsibilities
•    Any other duties as required which are deemed appropriate to the level and grade of the post.

This role could be home or office based (with the opportunity to work from home on some days each week in line with Christian Aid's hybrid working approach). The salary quoted is for homeworking but if based in our London office, the salary will be £31,921

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

Our context

After successfully rolling out Microsoft Dynamics in September 2020, we are keen to make full use of the platform in every corner of our fundraising and supporter engagement activities. You will be joining the CRM team at an exciting time as we adopt Agile processes and transition from project work to the longer-term development and support for the product.

There has never been a better time to join our organisation. Well, we would say that, wouldn't we? But we mean it. Despite the challenges we have all faced over the last few years, we have performed well and continued to make an impact. We've made significant progress in our digital capabilities, and we have an ambitious global strategy, Standing Together, guiding us along.

About the role

The Project Support Coordinator will support the CRM Project Manager and wider CRM Team to keep the project running smoothly. Specific responsibilities include, but are not limited to;

-Co-ordinating project and system documentation - including identifying interdependencies and rationale.

-Maintaining and updating JIRA records.

-Capturing project risks at meetings and updating the risk log.

-Drafting internal project communications for the Project Manager and team.

-Directing users to use channels and resources available for new work, support and training.

-Supporting the Business Analyst to identifying stakeholders.

-Providing updates to users/stakeholders with items on the backlog.

About you

You are a team player with an interest in data and CRM. You will have strong communication skills both written and verbal. You will have some experience of project support work and be able to adopt the Agile mindset and practices.

You will have a structured approach to recording and organising information. You will follow instructions and work well within existing systems but also adapt to change and improvements to ways of working.

You will be organised and methodical with experience of coordinating information and activities. You will be able to work quickly and accurately meeting deadlines and thinking ahead.

You'll have bags of enthusiasm, initiative, and excellent collaboration skills. You exhibit excellent team working skills and a strong desire to learn. You will be willing to adapt your approach to different circumstances and team members.

You have enthusiasm for CRM and FSE strategy.

Accompanying Statement questions to be answered:

-As part of your application you will be asked to illustrate your suitability for the role by showing how your experience and skills to date will help deliver this exciting project.

-You may also be asked to complete a task relevant to role.

Further information

This role requires applicants to have the right to work in the country where this position is based.

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).

From 1 July 2021, the process for completing right to work checks has changed and we can no longer accept EU passports or ID cards as valid proof of right to work, with the exception of Irish citizens.

There are now two types of right to work checks: a manual check and an online check. A manual check can be completed against relevant documentation as outlined by the Home Office. An online check can be completed if you hold digital proof of your immigration status in the UK. We will require your share code and date of birth to carry out this check. Please see Government website for more information on acceptable documents.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Fixed Term until 31st July 2023 – Full Time – 35 Hours

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are in an exciting phase of our three-year Data, Insight, and CRM Strategy, maximising our data as an asset, creating an insight-driven culture and modernising our ways of working.

As Data & CRM Services Manager you will lead a small team and will be responsible for leading the management and maintenance of our suite of internal data-driven processes, driving forward and facilitating the sign off of new processes that will enable Mind to be data-driven and insight-led.

You will report to the Senior Data & CRM Operations Manager and will work with colleagues within the team as well as end-users to improve understanding of and adherence to agreed processes.

You will need:

• Experience of business partnering with internal stakeholders, promoting cross-team working through regular meetings, consulting and advising on pieces of work/projects that have Data & CRM involvement and empowering users to feel confident in their use of data and CRM.
• Experience of extracting and importing data into a CRM System, with focus on good quality, accurate data.
• Ability to communicate effectively with technical and non-technical colleagues at different levels of seniority.
• Ability to find creative solutions to complex problems and contribute with innovative ideas and solutions and the ability to tackle tasks in a systematic, efficient and logical manner and use collaboration to deliver more effective solutions.

If you have strong management experience, with a business partnering approach as well as experience in managing the day-to-day workload of a busy database team, being hands-on, providing support with work as needed, ensuring the team as a whole provides exceptional customer service to users and stakeholders then this is the role for you.

Closing date: 21st August 2022

Interviews expected to take place W/C 5th September 2022

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.

Salary: £40,000-£45,000 per year
Location: Greater London
Job Type: Permanent

Experienced CRM Manager required for brand new role with very well known British social enterprise organisation.

THE COMPANY

My Client has over 30 years of experience changing lives and putting £400 million into over 500 social enterprises since 2005.
Today the organisation brings together media, investment and service initiatives to help create innovative solutions and unlocking social and economic opportunity for people in the UK living in poverty.

THE ROLE

This is a newly created role designed to deliver first class customer centric digital performance across all digital platforms.
As part of the Marketing & Communications team, this role is central to delivering against new and evolving targets around optimal customer acquisition, engagement and retention, using a fully integrated and data-informed approach to drive revenues.

The organisation is actively seeking to connect with their customers, target the right audiences at the right time, with the right message and experience, so this role is pivotal in influencing how they interact digitally with current and future customers.

The marketing team meet up in the North London office every Thursday, Other working days can be from home or from the office - whichever preferred.

YOU

In order to be considered for this role my Client is seeking CRM candidates with experience of:

- HUBSPOT - used to build segments and activate campaigns.
- Analytics, data-driven and well-versed with Excel.
- E-Commerce.
- Detail-oriented.
- Stakeholder management.
- Experience with HTML and CSS (JS and SQL would be desirable)

So pleased do share your details if you're an experienced CRM candidate, looking for your next opportunity and interested in the social enterprise sector.

Salary: £40,000-£45,000 per year
Location: Greater London
Job Type: Permanent

NB: You must be eligible to work in the UK

If this role isn't what you are looking for, don't worry. At Stopgap we cover a wider range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity.

Marketing, Digital and Creative Recruitment

Stopgap - Talent With A Spark

CRM Project Manager

An exciting new opportunity for a CRM Project Manager to join one an international leading charity, on a fully remote basis.
The CRM Project Manager will lead on the implementation of MS Dynamics, which is a huge charity-wide undertaking!

This brilliant opportunity will allow the skilled CRM Project Manager to act as an integral figure throughout a period of change whilst allowing the organisation to continue to build a better future for those in need.

As a CRM Project Manager you will shape and manage the project workstream as well as ensuring the agreed targets for project delivery are met. Additionally, you will be responsible for managing issues and ensuring supplier dependencies are met.

Skills that are required for CRM Project Manager:

• Knowledge of CRM implementations/transformations
• Experience within the charity/fundraising sector (ideally)
• Previous project experience with MS Dynamics
• Strong Communication and stakeholder skills

CRM Project Management / Dynamics / CRM Systems / Salesforce / Project

Salary: £45,000-£46,000

Location: Fully remote, office space in London if required

Contract: Starts as an 8 month contract, but likelihood is this will extend to 12 months and beyond

Wales Air Ambulance attends over 3,500 missions each year and costs £8 million to operate and provide this service. With no government or National Lottery funding the helicopters are kept in the air through charitable donations, fundraising events and membership of the in-house Lifesaving Lottery. We have a unique opportunity to join the Fundraising team at Wales Air Ambulance and help them achieve their mission to deliver lifesaving and advance medical care to the people of Wales whenever, and wherever, they need it!

We are looking for a CRM Coordinator to support the Head of Fundraising by strengthening the charity’s fundraising capability through robust CRM development and integration.

The Role

As CRM Coordinator you will be responsible for all aspects of CRM management including user training, data quality, process improvements and early adoption of trends and technology advancements to enable better stewardship and advanced analytics. Duties will include:

• Act as the in-house CRM specialist, maintain and manage the systems by troubleshooting and problem-solving issues.
• Engage with teams to identify gaps and opportunities, designing and implementing solutions.
• Develop CRM data governance processes which ensure high standard of data cleanliness and quality.
• Build strong relationships with all users, developers, and teams to enable them to maximise their use of CRM related systems and help them to understand, utilise and optimise the data stored in CRM.
• Lead on and project manage migrations.

The Person

We are looking for someone to play an integral role in the data usage of this charity and enable it to exceed as they grow, develop and strive to increase their lifesaving income. While sector knowledge would be advantageous, we are happy to consider applications from people looking to work within this rewarding sector and who are passionate about the wonderful work of the Wales Air Ambulance. Your skills and experience should include:

• Excellent IT skills including API software and experience using a CRM system
• Experience of working in a data administration or analyst role
• Good research and analytical skills with excellent attention to detail
• Ability to interpret data into meaningful information and experience of data manipulation, import and export
• Strong organisational skills with the ability to prioritise tasks and meet deadlines
• Excellent communication and relationship management skills
• Welsh speaking would also be desirable, but not essential

This role is full-time and permanent and will allow for the successful candidate to be fully remote (ideally within Wales, although full remote working is also possible). The fundraising function within this charity is a supportive and collaborative team that is looking forward to welcoming someone to join them as they look ahead to a promising future.

If you think you could be the right person to fulfil the exciting responsibilities of this role, then get in touch today! Contact Charlie or Leanne from Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC), our approach is to co-ordinate existing programmes and shape new initiatives, in support of the ambition to make the UK the safest place to live and work online.

We are also Royal Incorporated Organisation with corporate and organisation members who share our interest and passion in promoting, supporting, and developing the cyber security profession.

The role:

If you’re successful, you will have a unique opportunity to join a relatively new organisation at an important phase of its development. The role will be to oversee the effective administration and running of the Customer Relationship Management System (CRM) and to provide administrative support to the Leadership Team.

Main Duties and Responsibilities

CRM Data validation and maintenance

• To input key information and data into the Customer Relationship Management System (CRM)
• To review the CRM System to ensure that all staff are recording key information and data in a timely manner and to the required standard.
• To develop a data maintenance strategy in collaboration with key staff
• To carry out data cleansing exercises and exception reporting to ensure the integrity of the data
• To make suggestions and recommendations on the improvements to the CRM System or documentation
• To develop, review and maintain live dashboard reporting

Outcomes Framework

• To support in the development and maintenance of the outcomes framework, ensuring staff are continuously updated on any new monitoring requirements
• To support in the development of the organisations key data performance dashboard
• To work closely with staff to develop output, outcomes and impact measurements that can be added to the CRM system.
• To prepare project status and progress reports using management information and dashboards. (Qualitative & Quantitative)

Other

• To develop positive relationships with team members, volunteers, suppliers and partners, using influence to generate support for projects.
• To comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.
• To be familiar with the Health and Safety policies for the organisation and to attend mandatory updates where required
• To represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.
• To provide occasional administrative support for corporate events and conferences as agreed with the line manager.
• To undertake any other duties and projects at the request of the Director or CEO

Person Specification:

Essential

• Knowledge and experience of using a Customer Relationship Management System
• Excellent organisational skills and attention to detail
• Fully IT literate, particularly to be competent with Office365, Microsoft Excel, Word, PowerPoint and Outlook.
• Excellent communication skills both written and verbal.
• Experience of writing reports based on analysis of information or data
• The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard.

• Educated to a minimum of GCSE C/Level 5 and above in English and Maths
• A ‘can-do’ attitude. Willing to get stuck in and help your colleagues when required.

Desirable

• Educated to degree level standard or equivalent
• An interest and passion for Technology and/or the Cyber Security industry.
• Knowledge and experience of using Civi CRM
• Experience of administrative support in a similar organisation

Equal Opportunities statement

We actively encourage applications from a wide range of people from diverse backgrounds to apply for our positions as we are committed to having a team that is made up of diverse skills, experiences, perspectives and abilities. We actively support diversity and inclusion and ensure that al2100l our employees are valued and treated with dignity and respect as we want to encourage everyone in our business to reach their potential.

Next Steps

· Deadline for application: 09.00 Monday 22nd August

· Shortlisting: Monday 22nd August

· Interview week beginning: 22nd August

· Start date: ASAP

How to apply

Please send an up-to-date CV along with a covering letter showing how you meet the essential criteria and any of the desirable criteria

Important note: We may close the adverts early if we have a number of strong candidates

The Chartered Institute of Environmental Health is the membership organisation and professional voice for environmental health. We set and raise standards to improve public health, supporting out members and influencing policy.

Our goal is simple: to enable safer, cleaner, and healthier environments for the benefits of people, business and local communities. To do this we offer professional support to our members, a range of corporate training solutions, topical events and workshops and provide

We have a fantastic opportunity to join our Membership and Professional Development team.

The Membership CRM Executive is a pivotal role and will support the wider team and work closely with our Business Systems Manager. You will be the main contact and go to person for database queries (Microsoft Dynamics 365), so you will have similar experience either gained within a Membership organisation or charity setting.

We are looking for someone who thrives in a busy working environment, is solution-focused and able to hit the ground running.

Please submit a CV and covering letter indicating how you feel you meet the person specification.

We are working with a UK Leading body to recruit for a System Support Officer, CRM and Analysis BNO within an Events team of enthusiastic colleagues and supported by a committed team of volunteers, you will encourage, measure, manage and develop student and member engagement across the organisation.

This is a full-time, permanent contract working from home. The salary is £30,160 to £31,200 per annum. The organisation offers great employee benefits which includes pension scheme, private medical insurance, and continuous Professional Development.

As the System Support Officer, CRM and Analysis (Branch Network Officer) you will support the delivery of a national programme of events and digital engagement through the Branch Network, working with the Branch Network Manager, Branch Network Team and Finance Team. Supporting the management of student and member data, along with subscriber information in line with agreed policies in CRM and Click Dimensions. Monitoring and reporting on marketing campaigns. Administer the data capture and registration process for non-members. Surveying members on behalf of branches, maintaining branch web pages, updating CRM.

To be considered for the role you will have the following, skills, knowledge, and experience.

* Exceptional Customer Service Skills, call and email handling
* Highly skilled CRM user
* Time management and multitasking capabilities
* BI Query and or other big data research capabilities
* Ability to solve problems
* Ability to use customer engagement platforms - Cvent/event registration platforms/Click Dimensions

If this sounds like the role for you, then we would be interested to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment, and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

We are implementing Salesforce to replace our existing CRM system. This is a hugely significant organisation-wide project that provides the opportunity to transform the way we engage with our supporters.  As Salesforce QA Lead, you will be responsible for developing testing strategies and plans and ensure their implementation to guarantee a first-class CRM system is delivered.  This will require close collaboration with the ARUK CRM Project Team, ARUK colleagues and the CRM implementation partner.

This is a 12-month fixed term contract working on an internal CRM project.

Main duties and responsibilities of the role:

• Oversee and guide 30 Subject Matter Experts (SMEs) through their creation of acceptance criteria and test cases for User Stories
• Develop testing plans for ensuring Salesforce is developed by the CRM implementation partner in accordance with the Statement of Work and User Stories and meets the acceptance criteria
• Work collaboratively with the Data Migration Manager to develop testing plans for evaluating the quality of the data migrated into Salesforce
• Responsible for communicating and implementing the testing plans
• Responsible for ensuring the CRM Project Team and end users are completing their testing and documenting the outcomes of the tests to the agreed schedule
• Responsible for ensuring end-to-end testing is completed for core CRM system processes
• Ensure there is a clear, coordinated approach to collating testing feedback and ensuring this is prioritised and triaged with the CRM Product Owner

What we are looking for:

• Experience of managing testing on a large-scale project, such as a CRM system implementation
• Experience of writing and completing testing plans for functional and non-functional testing
• Experience of writing acceptance criteria for user stories
• Experience executing manual testing processes.
• Experience of reporting, tracking, and creating test status reports
• Experience of managing testing teams, including the CRM Project Team, SMEs, end users and the CRM implementation partner to ensure they complete their testing on time
• Excellent communication skills, with an ability to build relationships, trust, and respect at all levels. 
• Be able to effectively communicate to people of all different technical abilities
• Excellent listening skills, receptive to feedback and demonstrates flexibility
• Excellent planning and organisational skills, with an ability to work to deadlines and reprioritise work in accordance with the organisational needs
• Excellent attention to detail
• Working knowledge of a CRM system, ideally Salesforce

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £43,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 21st August 2022, with interviews likely to be held as and when suitable candidates apply. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the channels on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Technical Data Consultant (SQL, CRM, NFP) – Remote

Small, friendly, ambitious consulting firm focused on technology solutions within the not-for-profit sector are looking for an experienced and technical consultant with solid SQL experience to work on a range of client projects.  As part of a team, you will be involved in data migration, system implementation, system review and improvement projects for clients within the not-for-profit / charity / membership bodies arena.  To apply you will need solid SQL development experience including database triggers or stored procedures as well as SSRS.  Experience of SSIS, Power BI or similar.  You will have a good understanding of CRM and data solutions ideally with some exposure to the not-for-profit area including membership management or supporter management solutions.  Experience of ETL experience using tools such as Talend, SSIS, Jitterbit or Azure Data Factory is beneficial as well as experience within a Microsoft development environment.  Any knowledge or project experience with Salesforce or MS Dynamics would also be of great interest and any knowledge of Donorfy, Raiser’s Edge, ThankQ, Advanced NFP, Integra or similar system would be useful.  Good communication skills, experience of project management, business Analysis and working with clients is required and will be part of the role.  The company is committed to building on your current skills and experience and would like someone keen to learn and open to new challenges.  They offer a modern approach with home and client site working providing everything that is needed to be efficient from a home base.  The company is young and growing with a friendly and strong team spirit working with interesting and worthwhile clients.  The role is home based and you will need the ability to work from home with occasional client facing and a team meetup on a monthly basis in London. 

Arden Resourcing Limited is acting as an employment agency regards the above position.

We have big goals over the next few years.

We’re going to be fighting for mental health in a way we never have before.

Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

We are on an exciting phase of our CRM and data selections journey, introducing new tools and processes. If you know how to lead a Data Selections Team, and you are confident in leading the implementation of FastStats and PeopleStage, utilising the full range of these tools to develop and integrate supporter journeys by facilitating the creation of automated marketing campaigns, then this is the role for you!

You will need:

• Excellent team management skills
• Experience of project management involving colleagues from other teams
• Experience of running complex data selections and segmentations using a range of analytical tools including SQL and FastStats and producing analysis to inform marketing strategies
• Experience of working on the design and implementation of new systems for data selections

You will join the Data and CRM Team as Data Selections & Campaign Automation Lead. You will be managing two Data Selection Analysts and will be responsible for working with teams from across the charity to manage our campaign production schedule, together with providing support to devise and extract accurate and targeted selections to enable our charity to communicate with the right supporters at the right time in the right way, identifying opportunities for growing income.

Closing date: 21st August 2022

Interviews expected to take place W/C 5th September 2022

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.