Digital communications and engagement manager jobs

Right now, millions of people across the UK are living with financial insecurity. Parents are choosing between heating and food. People who fall ill find themselves unable to work and without support. Countless others lie awake at night worrying about bills they cannot pay. At Turn2us, we believe none of us should have to face these challenges alone - and we exist to change the systems that allow them to persist.

Turn2us is working towards a future where everyone in the UK has financial security so they can thrive. We combine direct support and innovative digital tools, such as our online Benefits Calculator and PIP Helper, with influencing, policy and systems change. Across our organisation, colleagues bring deep expertise, compassion and ambition, united by a shared belief that financial hardship is not a personal failing, but a systemic issue that can and must be changed.

The Income & External Affairs Directorate plays a critical role in making this vision a reality. Through relationship-led fundraising, commercial partnerships, communications, and policy and influencing work, the directorate ensures Turn2us has the resources, profile and voice needed to maximise our impact. It connects our work with the people, organisations and institutions that can help drive lasting change. While we have built strong momentum and significant partnerships in recent years, we know there is far more potential to realise.

As Director of Income & External Affairs, you will be a key member of our Leadership Team, working closely with colleagues across the charity and with our Board. You will lead the growth of sustainable income, develop powerful and values-led partnerships, strengthen our public voice, and help shape a policy and advocacy agenda grounded in the experiences of people facing financial hardship. You will also play a vital role in building trust, credibility and influence across sectors to help shift the systems that keep people locked in financial insecurity.

We are looking for an exceptional and values-driven leader with a strong track record in relationship-based income generation, partnerships and influence. This experience may come from the charity sector or a commercial environment. We are not seeking a specific career path or background; instead, we actively welcome applications from people who bring new perspectives, transferable skills and different ways of thinking. What matters most is a deep commitment to our purpose, a willingness to learn and the confidence to lead with curiosity and humility.

This role calls for persuasive leadership, emotional intelligence and the ability to build trust across diverse teams and stakeholders. You will thrive if you enjoy working collaboratively, sharing power and leading in a way that is inclusive, supportive and ambitious.

This is a genuinely exciting and critical role - for our staff, our partners, and most importantly, for the people we exist to serve. We are particularly keen to hear from people with lived experience of financial insecurity. If you share our values and feel inspired by our vision of a more just and financially secure society, we would love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley at Tall Roots.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

Please note, this is a fixed term role, starting in April 2026 and expected to end in February 2027.

About the role 

You’ll lead and coordinate our local campaigning work across the East of England. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You'll listen to the needs of our local communities and work with colleagues in our wider directorate to do focused political campaigning work and advocacy. 

Your work will help raise awareness and increase knowledge about Parkinson’s. Through your campaigns you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard.

What you’ll do:

• Be a first point of contact for supporters and campaigners in the local area,who want to improve services in their local area.

• Provide expert advice and support to colleagues and campaigners on how best to challenge and influence decision makers.

• Build close working relationships with our field staff and our local networks.

• Recruit and manage a sustainable network of local campaign volunteers.

• Lead campaigns to ensure everyone with Parkinson’s has access to the multidisciplinary team so they can live well with Parkinson’s.

What you’ll bring:

• Experience of campaigning and an understanding of the basic tools and techniques used in campaigning. 

• Experience of working with volunteers and services users including how best to support them to achieve their campaigning goals.

• Experience in organising events.

• Experience of delivering training to volunteers and staff. 

• Ability to work flexibly, sometimes evenings or weekends.

• Experience of using digital tools to work collaboratively and productively. 

 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

First round interviews for this role will be on 18 and 23 February 2026, online via googlemeet.

Successful applicants will be invited to an informal second round interview, in person, at a date and location to be determined. This will be in person.

The successful candidate will be required to: 

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Would you like to join an organisation that is striving for systemic change? We believe it is not enough to reform structures and systems which are foundationally discriminatory. We are calling for a complete overhaul, and for people with lived experience to lead that change.

We are recruiting a Communities & Programmes Officer (London) to help hold and grow our community organising and capacity-building work. As part of our dedicated team, you will have the chance to make a real impact, working closely with our Community & Capacity Building Manager and wider community of organisers, advisors, partners, and community organisations. 

You will be supporting a growing number of capacity-building spaces, community partnerships, and political education work, while also having opportunities for leadership development and to shape parts of the work around your own strengths and lived experience.

If you're motivated by social justice and have skills in administration, event or community organising, building relationships, and communicating across diverse audiences, we want to hear from you.

We are particularly encouraging applications from people with lived experience of migration, and welcome applications from racialised, disabled, working class and LGBTQ+ backgrounds.

As a lived experience and values-led organisation, and diverse team, we are looking for candidates with a:

• Commitment to upholding the rights of ALL migrants

• Real vision as to how this can be done in the current political, social and economic climate 

• A commitment to MRN's vision and values

The salary will be £28,860 per year. In addition, MRN contributes up to 6% of salary to pensions.

Closing date for applications: 23.59pm 16 February 2026.

Date for interviews: week commencing 2 March 2026.

Senior Fundraising Events Coordinator

The role will be hybrid - mostly WFH with coming into the London office at least once a week .

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

We are looking to hire a Senior Fundraising Events Coordinator within Restless Development’s UK Fundraising team. The fundraising team’s income has grown year on year and there is huge potential to continue to grow this further and create impact at scale.

The Senior Fundraising Events Coordinator will be primarily working on the Schools Triathlon programme and managing all PR & social media comms, and also supporting on both merchandise and sponsor management. The Schools Triathlon is the UK’s largest fundraising and sporting event for children aged 7-13. Its aim is to encourage more children into sport while also teaching them the importance of fundraising. Over the years, the events have raised over £3.4m for Restless Development and local charities and over 9,000 children have taken part. We are aiming to deliver 15 events in 2026 and significantly expand the series.. 

We are looking for an energetic team-player, proactive individual with great interpersonal skills who is happy to learn and get stuck in. 

Key responsibilities

Deliver and event manage high-quality Schools Triathlon events in 2026 and beyond 

• Throughout September to February, present assemblies for the Schools Triathlon to inspire school-age pupils to sign up and take part in the Schools Triathlon series, and motivate them to fundraise by delivering a fun and engaging presentation.
• Develop strong professional relationships with various important stakeholders from host schools throughout the year, in person and online; as well as with participating schools through the delivery of assemblies and in comms prior to the event day. 
• Work with our event delivery partners to deliver 15 events throughout April, May and June 2026, ensuring that the event logistics, host school requirements, participant details are finalised and managing host school relations.
• Respond to enquiries from parents and guardians on our dedicated inbox and mobile phone when needed.
• Develop a good working relationship with the Triathlon Committee, made up of Restless Development staff and volunteers, while still keeping the appropriate members informed and bringing in support as and when needed.
• Update on relevant KPIs and income where needed
• Support the Senior Fundraising Manager with recruitment of regional volunteers when needed

Schools Triathlon social media & PR 

• Lead on all social media activity for the Schools Triathlon across  our social media channels
• Lead on liaising with external PR and Host school stakeholders to deliver exceptional PR across the Schools Triathlon event series
• Lead on being the main contact for all Host School marketing teams, ensuring effective working relationships are in place and maintained to an excellent standard
• Report monthly on KPIs, ensuring effective tracking for social engagement across all channels
• Work closely with the Comms team, to ensure best working practices and collaboration is in place
• Together with the Head of Fundraising, lead on the drafting and development of the Schools Triathlon parent comms
• Manage the partnership with our events photographers

Sponsors

• Together with the Head of Fundraising, develop a sponsors partnership prospect list that aligns with our social values for year 2027 and beyond
• Lead on the project plan for our sponsors with support from the Head of Fundraising
• Set, monitor and report on the progress of KPIs and fundraising as and when needed
• Work with the wider team to plan and deliver an excellent stewardship journey for sponsors ensuring continued engagement 

Systems, Processes & Communications

• Support the wider team with event comms responding in a timely and professional manner.
• Use DotDigital to communicate to  schools and event participants 
• Competent use of Excel to process data and regularly update internal and external databases.
• Manage the Schools Triathlon website, ensuring that it is up to date and relevant.
• Accurate and timely logging of information into Restless Development’s registration system Eventrac and CRM, Salesforce – executing mass imports, new individual records, and regularly cleaning data.
• Understand and manage fundraising using the digital fundraising platform, JustGiving, ensure all pages set up are logged on our CRM.

Other 

• Must attend the Schools Triathlons as needed across April, May and June and other occasional evening and weekend work, for which time off in lieu will be given.
• Support on wider charity initiatives as and when needed
• Many of the schools we have relationships with are not accessible by public transport, so it is vital you have access to a reliable roadworthy vehicle. All travel will be reimbursed in accordance with Restless Development’s travel policy.
• Manage our Schools Triathlon Leader programme, working with the wider team to recruit and develop the opportunity for graduates/young people
• Undertake any other duties as requested by the Head of Fundraising. 

Job title: Senior Fundraising Events Coordinator

Location: North London/Cambridge (with travel to the office once a week)

Salary: £37,226 per annum (Band O)

Preferred start date: March 2026

Length of contract: 2 years fixed contract

Reports to: Head of Fundraising

Expected travel:
Frequent travel around your county and other areas in the UK for school assemblies and school meetings. Occasional evening and weekend work for Schools Triathlon events in April-June and other stewardship events which time off in lieu will be given. Occasional overseas travel to Restless Development Hubs may be possible if of interest.

Other requirements: Must have a full drivers licence and access to a vehicle. Will be required to complete DBS check.

Skills and experience

Essential

• Experience of fundraising event planning and management 
• Experience of using social media channels for stewardship & marketing
• Experience of using email system (DotDigital or equivalent)
• Excellent interpersonal skills
• Excellent planning, organisational and logistical skills
• Public speaking and presentation experience
• Strong IT skills (inc Excel), strong numeracy skills to process financial data
• Ability to manage high performing relationships with multiple stakeholders
• Ability to work to deadlines and balance multiple priorities
• Ability to manage own time and work autonomously 
• Ability to think creatively and innovatively 
• Strong written communication skills
• Full drivers licence and access to a vehicle 

Desirable

• Interest in/ knowledge of international development

Community Project Lead 

• Two-year fixed term, full-time (35 hours per week) or part-time (minimum 21 hours per week considered), £28,000 – £32,000 per annum depending on experience (pro rata if part-time)  
• Remote or office-based. Occasional visits to IPSEA’s office in Takeley or a London venue required. This role will also include frequent travel to meet with community partners. 

Do you have experience working with under-served communities and leading impactful outreach projects? Are you passionate about improving access to support for families of children and young people with special educational needs and disabilities (SEND)?

IPSEA is the leading charity in the field of SEND law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.

We are looking for an experienced and motivated Community Project Lead to join our team and lead the development of our advice services for under-served communities. This two-year, fixed-term role is a key part of our strategy to reach groups who may not traditionally engage with IPSEA’s support - including children and families with English as an additional language, cared-for children (children in care), migrant children, detained children, and Gypsy, Roma and Traveller communities.

The project builds on a detailed scoping exercise we’ve recently completed, which involved working closely with a wide range of charities and organisations that support these communities. The resulting report outlines the barriers they face, and will form the foundation for this project and directly inform the work you will lead.

What you’ll do 

• Design and develop pilot advice services that are tailored to the needs of under-served communities, using findings from IPSEA’s research 

• Build and maintain strong relationships with community groups, charities and service providers to co-produce accessible services 

• Collaborate with IPSEA’s advice, legal and policy teams to address the barriers these communities face in accessing SEND legal advice 

• Contribute to and share outreach materials, training resources and toolkits to support families of under-served communities and empower local advocates 

• Plan and lead workshops, focus groups and community events to raise awareness, gather feedback and enhance service delivery 

• Monitor and report on project outcomes and impact, providing regular updates to IPSEA staff and stakeholders 

You can work remotely or from IPSEA’s office in Takeley, with frequent travel required for essential meetings and community engagement.

If you share our commitment to protecting, promoting, and upholding the rights of children and young people with SEND, and would like to use your skills to improve access to vital advice and support, we would love to hear from you.

To apply

Please visit our website to download the recruitment pack and application form, and apply

Closing date for applications: 9am on Monday 9 February 2026 

First-round interviews: Wednesday 18 February 2026 (London) 

This role will be responsible for securing funding from charitable trusts and foundations, identifying new funders, preparing funding applications and managing the growth of a strategic portfolio of corporate partnerships. The role will also provide support on data entry, reporting on our CRM system and wider support to the fundraising team.

Public Affairs and Media Officer
£37,264 pa pro rata plus excellent benefits
London WC1 and home-based – hybrid working (minimum 40% in the office)
35 hours per week, full-time
Fixed Term Contract to 27 November 2026

The Royal College of Paediatrics and Child Health (RCPCH) is seeking a confident and proactive Public Affairs and Media Officer to join our Media and Public Affairs team at an exciting time for child health policy and advocacy.

This is a varied and high-impact role at the heart of our influencing work. You will help shape and deliver campaigns that call on decision-makers to strengthen the child health workforce and services, tackle child health inequalities across the UK, and protect children’s rights. You will support the College’s public affairs, campaigning and media activity; ensuring paediatricians’ voices are heard where they matter most.

As Public Affairs and Media Officer, you will monitor political and media developments, identify opportunities to influence parliamentarians and stakeholders, and provide high-quality briefings and communications content to support our advocacy priorities. You will work collaboratively across the College, including with colleagues in Scotland, Wales and Northern Ireland, to deliver coordinated, UK-wide influencing activity.

The role also includes supporting the day-to-day management of the RCPCH press office, drafting press materials, leading media monitoring, and contributing to social media and digital campaigning activity.

Key responsibilities include:

• Supporting the delivery of public affairs and influencing activity aligned to the College’s strategy
• Monitoring political and policy developments and identifying opportunities for engagement
• Preparing high-quality briefings for senior paediatricians and staff to support engagement with MPs, Peers and stakeholders
• Building and maintaining strong relationships with external partners, coalitions and key stakeholders
• Producing compelling content for newsletters, website, social media and e-campaigning platforms
• Coordinating cross-team collaboration to deliver integrated influencing campaigns
• Leading daily media monitoring and supporting press office activity, including drafting press releases
• Contributing to social media planning and acting as a social media champion within the team

Essential skills and experience:

• Degree or equivalent relevant professional experience
• Experience in public affairs, stakeholder engagement and/or campaigning
• Excellent written communication skills with the ability to tailor content for a range of audiences and channels
• Experience producing media and social media content
• Experience working collaboratively, including in coalitions or partnerships
• Strong project management and organisational skills

Desirable experience includes working in a press office, delivering social media campaigns, and formal project management training.

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. 

Closing date: 15 February 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Are you passionate about inspiring generosity and driving meaningful change across communities?
Do you have the strategic mindset and fundraising expertise to help shape a more generous, hopeful future?

We’re looking for a Head of Generosity and Giving to lead our strategy for income generation, generosity culture, and parish engagement across the Diocese of Bristol.

In this role, you will:

✨ Lead a bold Generosity & Giving strategy
✨Deliver major fundraising campaigns and events
✨Develop our new Legacy & In‑Memorial Giving Programme
✨Build trusted relationships with parishes, partners, funders and supporters
✨ Use data, insight and storytelling to drive growth
✨Lead and inspire a small, dynamic team

You’ll be joining us at an exciting moment as we prepare to strengthen our culture of generosity rooted in openness, creativity, bravery and community.

What we offer

✔ Flexible working
✔ 28 days annual leave + bank holidays
✔ Pension, life assurance & sick pay
✔ Values‑led, supportive team culture

Closing date: 22 February 2026
Interviews: 2 March 2026

If this sounds like you, we’d love to hear from you.

The Diocese of Bristol is committed to being a fair, respectful and inclusive organisation. We believe diversity helps us flourish, and we warmly welcome applications from under‑represented groups.

Senior Legacy Development Officer

Location: London office with flexibility to work remotely
Salary: £33,044 per year, rising to £35,109 after 6 months and £37,174 after a further 6 months, plus excellent benefits
Closing date: 9am, Monday 26 January

Are you ready to inspire people to make a lasting impact? We’re looking for a Senior Legacy Development Officer to help shape and deliver creative campaigns that encourage gifts in wills and secure vital future income for our work.

This is an exciting opportunity to join a team that generates a significant proportion of our income. You’ll play a key role in planning and delivering legacy marketing campaigns across multiple channels, working closely with colleagues and external partners to engage supporters and grow pledges.

What you’ll do

• Lead on planning and delivering gifts in wills campaigns, including advertising, email and direct marketing, and engagement activities.
• Create project plans and briefs, ensuring all communications are on brand, accessible and values-driven.
• Monitor and evaluate campaign performance, using data insights to improve strategy and results.
• Manage relationships with suppliers and agencies, including free will service providers and fundraising organisations.
• Respond sensitively and efficiently to legacy enquiries from supporters and the public.
• Ensure compliance with fundraising regulations, GDPR and charity law.

What we’re looking for

• Confidence and ability to learn quickly, with experience in marketing campaigns (direct and email marketing essential).
• Strong organisational skills and the ability to manage multiple projects and budgets.
• Excellent written and verbal communication skills, with confidence to speak sensitively about gifts in wills.
• Ability to analyse data and report on campaign performance.
• Knowledge of fundraising codes, GDPR and safeguarding principles.
• Comfortable using technology and digital tools to deliver campaigns.
• Event management experience is desirable but not essential – training can be provided.

Additional information

• Occasional travel and overnight stays for events (TOIL available).
• Commitment to equality, diversity and inclusion is essential.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a part time role, responsible for leading the fundraising efforts of Canaan Project.

Working closely with the Director, the Fundraising Lead will contribute to strategic funding development and planning, support ongoing fundraising and reporting activities, and assist in the development of relevant policies and processes.

If this sounds like the right role for you, please send us your CV and a cover letter detailing your suitability for the role.

Application closing date: 25th February 2026 at 5pm

Interviews will potentially be scheduled for the week beginning Monday 4th March. 

Co-operative Development Officer

We are delighted to share this exciting opportunity for a Co-operative Development Officer to join a values-driven and dynamic organisation.

Position: Co-operative Development Officer
Location: Manchester (Holyoake House)
Salary: £27,004 per annum (pro rata to 21 hours – £16,202)
Hours: Part-time, 3 days per week (21 hours)
Contract: Fixed-term, 11 months
Working pattern: Hybrid working, with at least 1 day per week in the Manchester office

Closing Date: Midnight, Sunday 8 February 2026
Interviews: Week commencing 23 February 2026, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website – CVs cannot be accepted.

About the role

As Co-operative Development Officer, you will support the delivery of the organisation’s growth strategy by helping to plan and deliver events, business support programmes and partnership activities. Working closely with the Co-operative Development Team, you will help raise awareness of the co-operative model and support new and existing co-operatives to thrive.

This is a varied and rewarding role, offering the opportunity to contribute to meaningful work that supports communities, values-led enterprises and a fairer economy.

Key responsibilities

Events and outreach

• Deliver small-scale online and in-person events, managing logistics such as venues, digital platforms and catering.
• Coordinate speakers and manage administrative tasks including payments and invoices.
• Communicate with attendees before and after events to ensure a positive experience.
• Work with communications teams to support promotional activity, including newsletters and email campaigns.
• Track event metrics, gather feedback and prepare reports.
• Attend external events and exhibitions to promote the organisation.
• Provide occasional out-of-hours or weekend support for specific events or campaigns.

Programme delivery

• Support the delivery of business support programmes
• Manage administrative processes, including contracts and payments.
• Track programme activity and prepare monitoring and evaluation reports.

Partnerships and funding support

• Support partnership activity aligned with organisational strategy, including youth engagement, digital innovation, community development and embedding co-operative values.
• Gather evidence, case studies and data for funding applications and funder reporting.
• Maintain accurate records and processes related to funding and partnership activity.

About you

To be successful in this role, you will be organised, proactive and passionate about supporting values-led organisations and community impact.

You will bring:

• Experience of running small events, both online and in person.

• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Excellent attention to detail and administrative capability.
• Clear and confident written and verbal communication skills.
• Strong interpersonal skills, with the ability to build effective relationships with colleagues and external partners.
• Highly developed IT skills, including confidence using Microsoft Office applications.

Desirable:

• An understanding of, or interest in, values-driven organisations.
• Experience supporting grant-funded programmes.
• Interest in areas such as youth engagement, ethical tech, community development or climate action.
• Experience using project management tools such as Asana or Trello.

About the organisation

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Project Officer, Events Officer, Programme Coordinator, Community Development Officer, Partnerships Officer, or Business Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join Our Team!

Crohn’s and Colitis UK has an exciting opportunity for a Trusts Officer to join our team. In this role you’ll play a key part in growing our income from charitable trusts and foundations, inspiring long-term support and generating sustainable funding.  If this sounds like a good fit for your skills and experience, then we’d love to hear from you! 

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.  A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 and beyond, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

Reporting to the Trusts Manager, the postholder will be responsible for maximizing income from Charitable Trusts and Foundations, building and nurturing elationships and inspiring long-term support and sustainable income in line with the organisational strategy.

About You

This is a great role for someone with previous experience of Trust Fundraising. You’ll have first class communication skills to enable you to quickly build solid, strong relationships both face to face and over the telephone. Excellent writing skills are essential as well as good organisational skills and CRM experience. In these challenging times you’ll need to channel your creative skills to develop exciting stewardship plans.

In this role you will need:

· Previous experience of Trust Fundraising with a strong track record of success and meeting targets

· Excellent writing skills, with the ability to take complex material and translate into visually appealing proposals.

· Experience of organising or helping to organise stewardship events.

· Experience of working with CRM databases.

· Target driven with experience of budgeting and financial management

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although there will be times when you will need to be at face-to-face meetings. There is a requirement for you to attend a minimum of 12 in person days a year, including two Directorate meetings and the charity’s mandatory ‘All Staff Together’ days which take place four times a year at our offices in Hatfield or a location in London. In addition there will be a requirement to attend team and donor meetings in person as required.

Benefits

25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days

Salary Sacrifice Pension scheme

Flexible working options

Enhanced maternity, adoption and paternity pay

24/7 Employee Assistance Programme

Wellbeing programme

Interest free loan for season tickets

Cycle to work scheme

Free parking and secure bike locks

Training and development financial support and/or study leave

Performance review and development scheme

Closing Date: 15 February 2026

Ref 7251

Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.

Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.

In this role, you will:

• Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
• Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
• Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
• Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
• Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
• Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.

About you

To be successful, it is important that you have:

• Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
• A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
• Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
• Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
• Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
• Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
• Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
• A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
• Commitment to Save the Children's vision, mission and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.

Ways of Working: 

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage. 

Please note: travel costs to your contracted office will be at your own expense. 

Out of hours working  
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.

In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

About the Role

The primary focus of the Grants Officer is to support schools and youth organisations to operate the Jack Petchey Achievement Award Scheme effectively and to promote, grow and deliver this and other Jack Petchey Foundation (JPF) grant programmes across London and Essex. This role will be largely responsible for London Boroughs across Central and South-West London, and act as the lead for specific uniform groups who deliver their activities cross-borough. Our work continually evolves, so we ask all Grants Officers to be flexible to allow us to rework geographical areas, as needed.

The Achievement Award Scheme is the Jack Petchey Foundation’s flagship programme, with more than 2,000 schemes being operated in more than 1,400 schools, colleges and youth organisations across London and Essex. Through the programme, we invest millions of pounds each year to support young people and youth work. This is an amazing chance for you to have a big impact across a large number of organisations.

The Achievement Award Scheme enables schools, colleges and youth organisations to recognise, reward and celebrate young people’s achievements. At the Jack Petchey Foundation, we are passionate about encouraging young people to raise their aspirations, believe in themselves and make a positive contribution to society. Our Achievement Awards are designed to recognise a wide range of achievement, not just those achieving academically but are also aimed at young people who are ‘doing their best’ or demonstrating leadership skills, resilience and determination.

The post holder will manage delivery of the scheme and associated small grants in an assigned area of London. They will be responsible for maintaining and developing positive relationships with schools and youth organisations. The role will involve significant travel to visit schools and youth organisations, as well as outreach and community engagement work to identify and support new groups to apply to join our scheme. This work will also require evenings and occasional weekend work, especially to carry out assessment and review visits with youth organisations and to participate in our Achievement Award celebration events.

The successful candidate would therefore be someone who has flexibility to travel, work out-of-office hours, enjoys building relationships and public speaking, as well as navigating a busy grants and assessment caseload (desk-based processing, telephone calls/emails, and daily use of a database). You will need to be happy to travel regularly around Central and South-West London, and to our office in Canary Wharf.

The Jack Petchey Foundation is an Equal Opportunities Employer and we seek to build a team that reflects the diverse communities we serve. We particularly welcome applications from black and minority ethnic candidates as they are currently under-represented in our team.

Key Priorities of the Role:

• To promote and strengthen the Jack Petchey Achievement Award Scheme and associated programmes (Leader Award Grants, Educational Visits and Learning Experiences, Environmental Awards and Partnership Programmes) in schools and youth organisations.

• To support schools and youth organisations to administer the Jack Petchey Achievement Award Scheme to a high standard and maximise the positive impact it has on young people.

• To ensure that schools and youth organisations make maximum use of the small programmes and partnership programmes associated with the Jack Petchey Achievement Award Scheme.

• To ensure that accurate data is recorded on all Jack Petchey Foundation systems.

• To support programme growth, impact and reach by building stakeholder relationships in your assigned local area.

• To assess new applications and monitor the impact of the Achievement Award Scheme and small grants awarded.

• To work with your colleagues in the Grants Team to deliver excellent grant making, review and improve processes, and strengthen relationships with all Jack Petchey Foundation stakeholders.

About You

This is an exciting time to join us as we grow our work as a charitable Foundation. You will have an opportunity to use and develop a wide range of skills in a friendly, dynamic and supportive team that is committed to growing our positive impact on young people.

The Grants Officer role demands a wide range of skills and a high degree of autonomy, reliability and flexibility. You will need to be an efficient, highly organised team member with excellent communication skills and a passion for our work. You will need to be able to manage your own workload within agreed targets and maintain a programme of planned visits, while creating new development opportunities.

You will possess an eye for detail, good administration skills and the ability to communicate confidently and present a positive external profile for the charity. Evening and weekend work is a requirement to meet the demands of this role. This is a busy and satisfying role, with each Grants Officer leading relationships with between 350-400 organisations. You will have strong planning skills and the ability to deal efficiently with regular grant applications, and with busy grant reporting periods twice a year.

Evening and weekend work is a requirement of this role, which on occasion can require up to two to three out-of-hours events in one week, depending on the event schedule. These are seasonal events, primarily during term-time and time off in lieu will be granted for additional hours worked. We aim for our Grants Officers to be working in the office two-three days/week, depending on their visits and events schedule.

This is a perfect time to join the Foundation to support us to deliver our strategic plan – while we also streamline our processes, improve our support to our grantees, and review our grant-making criteria and guidance. This is your chance to make your mark within a motivated and ambitious team and help us to reach even more young people with our funding.

Main Areas of Responsibility

1. Develop, manage and promote the Jack Petchey Achievement Award Scheme and other JPF opportunities

1.1. Identify schools and youth organisations not currently running the scheme and proactively promote the Achievement Award (AA) scheme to them, following up as required.

1.2 Receive, assess and process all grant applications to join the AA scheme, in accordance with Jack Petchey Foundation policies and procedures.

1.3 Attend, participate and assist with delivery of Achievement Award celebration events (usually evenings with some weekend events), including making a speech to congratulate the young people.

2. Quality Assurance for the Jack Petchey Achievement Award Scheme

2.1 Develop relationships with and support schools, alternative provision, and youth organisations on the Jack Petchey Achievement Award (AA) scheme to operate the scheme to the highest possible standard.

2.2 Provide timely support to such organisations to enable them to run the AA scheme effectively.

2.3 Implement a strategic approach to conducting face-to-face and digital assessment and monitoring visits to schools and youth organisations in your area on the Jack Petchey Achievement Award scheme, to ensure our funding is well spent and to identify opportunities to improve delivery.

2.4 Organise and deliver digital and in-person training and/or sessions to support schools and youth organisations to operate the Jack Petchey Achievement Award scheme effectively.

3. Administer the Jack Petchey Foundation grant making process

3.1 Ensure accurate records are kept on the Foundation’s database (Salesforce), including up-to-date contact details and records of communication with groups in receipt of or applying for grants.

3.2 Approve/authorise payment of AA grants and related programmes in accordance with our policies.

3.3 Ensure appropriate grant reporting by schools and youth organisations and negotiate return of funds where a grant has not been used in accordance with conditions.

3.4 Proactively manage risk, being alert to potential fraud.

3.5 Ensure that clubs and groups receive all necessary materials to operate the Achievement Award scheme effectively.

3.6 Assess and approve Leader Awards and Environmental Awards in accordance with our policy.

3.7 Assess applications for Leader Award Grants, Educational Visits and Learning Experiences Grants and Environmental Award Grants in accordance with our policy, with recommendations put forward to senior staff.

3.8 Provide regular updates on your work and Grants Officer patch during monthly one-to-ones. 

4. Promote the wider work of the Jack Petchey Foundation to schools and youth groups

4.1 Identify case studies and other stories and material that can be used for our communications, supporting communications team colleagues to raise awareness of our opportunities and impact.

4.2 Represent the Foundation at digital and physical events, local networks, funders’ fairs, and community or young people’s forums to help promote our Grant Programmes and other opportunities.

4.3 Assist with digital and face-to-face monitoring and reporting in relation to groups that have received a Jack Petchey Foundation Project Grant or other funding.

5. Other Responsibilities

5.1 Actively contribute to Grants team and Jack Petchey Foundation team meetings

5.2 Take a lead on specific projects and undertake other tasks as agreed with Director of Grants and Partnerships or Grants Manager

5.3 Contribute to the assessment of other small grant programmes as requested by the Director of Grants and Partnerships

5.4 Work with Director of Grants and Partnerships to present deep dives to Board on agreed small grant programmes, as requested

5.5 Provide telephone/email support and advice about our funding streams to existing grantees or potential applicants as part of the Grants Officer Duty Rota once/week

Please note these are the normal duties which the charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by JPF.

Work at all times within the policies, procedures and values of the Jack Petchey Foundation, in particular safeguarding, health and safety, and data protection and consent policies.

Please complete the application form and return it to Nadia Jones by 9am on Monday 23rd February 2026.

Please also complete the diversity monitoring form that can be found in the pack.

Stage 1: First stage online interviews (20-30 minutes) will be held on Thursday 26th February and Friday 27th February 2026.

Stage 2: Candidates who progress to the next stage will be invited to attend an in-person interview on Monday 2nd March 2026. These will be held in person at the Jack Petchey Foundation (Dockmaster’s House, 1 Hertsmere Road, London, E14 8JJ).

Please note that these dates are fixed, and we encourage applicants to ensure availability if shortlisted.

This is a vacant post and we would be looking to start the successful candidate as soon as possible.